KR101660284B1 - System for managing and automatically controlling work and method thereof in atypical work - Google Patents

Abstract

The present invention relates to a system and a method for changing a task execution pattern by continuously increasing atypical tasks that require creativity, analysis, and judgment, and more particularly, to a system and method for changing a task execution pattern, As an example, according to the next-generation Work Management System (WMS), which is completely different from the ineffective work process through the process, the administrator can monitor all the processes provided by the system, Can monitor and / or change the process participants and / or business participants that cause bottlenecks and / or bottlenecks in the process. Therefore, it provides an online environment that replaces the atypical task management method that has been performed mainly through e-mail, so that it can be used for tasks ranging from the planning stage of work to the execution schedule, communication history, decision making process and accumulation / It is to systematically manage the whole process.

Description

Technical Field [0002] The present invention relates to a system and a method for managing a task in an atypical task domain,

The present invention relates to a system and a method for changing a task execution pattern by continuously increasing atypical tasks that require creativity, analysis, and judgment, and more particularly, to a system and method for changing a task execution pattern, As an example, according to the next-generation Work Management System (WMS), which is completely different from the ineffective work process through the process, the administrator can monitor all the processes provided by the system, Can monitor and / or change the process participants and / or business participants that cause bottlenecks and / or bottlenecks in the process. Therefore, it provides an online environment that replaces the atypical task management method that has been performed mainly through e-mail, so that it can be used for tasks ranging from the planning stage of work to the execution schedule, communication history, decision making process and accumulation / It is to systematically manage the whole process.

It is necessary to change the pattern of work of knowledge workers because the everyday, repetitive and formal tasks are reduced and the irregular tasks that require relatively creativity, analysis and judgment are continuously increased due to rapid change of management environment and increase of complexity of problems.

In order to accomplish the task, the collaborations that create value through knowledge worker mutual or new type of customer relationship and knowledge sharing are increased rather than the individual work alone. For this, formal and informal human connection The importance of the social network is rising.

With the development of globalization and mobile technology, as the work environment is dispersed, it is possible to communicate and collaborate regardless of time and distance, and a virtual work space for efficient information sharing among co-operators is needed.

Atypical tasks are ad-hoc tasks that are difficult to handle with formalized processes because the way or form of work is not constant. They account for about 80% of the work performed by knowledge workers in enterprises, and their proportion is continuously increasing.

 In the case of formalized work, most companies have managed formalized business processes such as comprehensive management of management resources and support for decision making by using management innovation tools such as ERP, CRM, SCM from the end of the 1990s, , While most of the atypical tasks, which occupy a relatively large portion, are handled by hand, and are handled in the form of work requests and responses by conferences, e-mails, and instant messengers. There is a lot of value work and waste.

Because the beginning and end of work are not clear, the ownership, authority and priority of work are unclear. Due to the nature of unstructured work, which takes a lot of time and money to communicate for collaboration, it is difficult to manage it through a formalized process. Management, information sharing, communication, collaboration, and progress monitoring.

The corporate culture of command and control based on a centralized, hierarchical and linear process structure is changing into a flat organizational structure composed of dynamic processes and functions that are constantly changing, transforming into sharing and participatory culture through communities and social networks .

Businesses have been trying to improve their business processes so far, and although they are still investing heavily in business innovation, existing techniques and solutions are not uniform across the organization, As a result of improvements in business and fragmented computerization, the effect of investment is limited.

In order to solve the above problems, the academic community has been involved in the process-oriented innovation activities such as Business Process Reengineering (BPR) and Process Innovation (PI), Workflow and Business Process Management (BPM) Business process related researches such as process mining, which analyzes meaningful information by analyzing the results of business process execution, are continuously receiving interest and research.

Digital natives who have experienced the way of interacting without the barriers of geography, culture and language through various SNS (Social Network Service) such as Facebook, Twitter etc. outside the company have become the members of the company, .

Recently, social software has emerged as an important tool for promoting productivity throughout the industry, as well as helping employees make the most of their employees' potential, as well as collaboration and communication among employees.

It is necessary to analyze the existing process to improve the business process for the unstructured business in the company. If the methodology of innovation of enterprise process is applied to the collaboration field, there is no systematic process data and related data. But in reality it is far from reality.

Therefore, it is necessary to collect, analyze and monitor systematic process data and utilize it for process improvement.

In general, atypical tasks performed in the company are collected through information gathering, document preparation, review process, decision-making process, and then stored as work knowledge. And the result is documented.

However, as in the example shown in FIG. 1, the way of handling such an irregular job has been handled in an ineffective manner such as oral business instructions and face-to-face reports, job requests and replies through e-mail.

Korean Published Patent 2009-0003040. 2011-0096887

In order to solve the above problems, it is necessary to standardize and systematize the unstructured business process in order to process information accurately and to preserve the result as well as the progress, The advantage of this is that it offers the next generation work management system completely different from the inefficient work processing method through the existing e-mail or electronic approval system in the irregular business process area.

In addition, the task manager (Admin) can monitor all the processes provided by the system, and monitor the task participants that cause the bottleneck management and / or the bottleneck in each process selected according to the metadata, We suggest changing the participants.

In the task management and automation control system in the atypical task domain according to the present invention, task data input and inquiry by a work participant is performed and a user command input unit (not shown), a control unit (not shown), and a display unit A first user terminal (10) comprising; Monitoring and controlling a process for changing or deleting a problem step in a process, monitoring a bottleneck, a delay and an error of a work process of the work participants by the first user terminal, and controlling a user command input unit (not shown) A second user terminal 20 including a display unit (not shown); And

A collaboration process is performed between the first user terminal and the second user terminal, and the collaboration process is performed based on the business process stored in the built-in business definition DB using the metadata registered at the time of job creation through the first user terminal A server 30 for generating a procedure and executing a collaboration process, and providing customized task information and notifications to task participants according to a task automation algorithm stored in a built-in collaborative process definition DB.

Also, the task management method in the atypical task domain according to the present invention performs operations among the respective task processes stored in the task definition DB for performing tasks using metadata information of task participants, role and unit task information as object types A process of generating a collaboration process procedure includes at least one of a generation (a control process automatically or by a user instruction based on the information, parallel execution, selective execution, a procedure to be skipped is generated) and execution through selection of a process to be performed The process modeling is performed; A new procedure is created in real time when an object type is changed according to any one of addition and deletion of an object type; Providing one of customized task information and notifications for at least one of a task performer and collaborators according to a task automation algorithm stored in a collaborative process definition DB; Monitoring at least one of a bottleneck, a delay and an error for at least one business process among the business performer and the collaboration participants; And performing at least one of changing and deleting a problem step in the process based on the monitoring result.

According to the present invention, since the start and end of the task are clear and the ownership, authority, and priority are given by providing the online space that can allocate the collaborators as well as the collaborators, It is clear.

It adopts UX of Social Service and provides real-time notification when there is any change during work, so that real-time collaboration is possible.

Missing or delayed communication does not occur.

From the beginning to the end of the work, the performance record of the participants of the collaboration and the communication history are systematically managed to facilitate the evaluation of the performance of the work.

It is possible to assign, view and monitor tasks in the same manner as e-mail, which is easy to use, so that the burden of electronic approval can be reduced.

By providing easy turnaround, there is no interruption of business even if the person in charge is changed.

It provides an online environment that replaces the atypical task management method that has been performed mainly through e-mail, from the planning stage of work to the execution schedule, communication history, decision making process, accumulation / sharing of final output It is possible to systematically manage the entire process.

In the process, participants share their information and schedule with the collaborators in real time, and the BP (organizational structure) of the organization is divided into two parts. Best Practice) can be recycled to improve work productivity, and if necessary, work can be carried out without interruption by taking over the smooth acceptance of work.

The task manager monitors the progress of the tasks he / she manages in real time to advise on the direction of the work to be carried out. In some cases, it can adjust the burden of work between the team members. It can be used as an objective and transparent evaluation of business performance as well as business process.

The next generation Work Management System applies the same concepts as social services on the Internet and UX to business processes and business activities of the company to improve communication between internal employees, suppliers and external customers, and enhance knowledge sharing and real-time collaboration, Can be improved.

The Next Generation Work Management System enables atypical interactions in the realm of information gathering / accumulation, information sharing, collaboration, and learning through asynchronous channels as well as in real time, even if operated in a closed intranet environment. I can anticipate its value and performance by actively supporting the open environment so that I can strengthen the social relationship by improving the communication between the physically influential person / group / project.

In addition, the task manager (Admin) of the second user terminal can monitor all the processes provided by the system, monitor the task participants that cause the bottleneck management and / or the bottleneck in each process selected by the metadata, Process and / or business participants to achieve optimal business efficiency.

FIG. 1 is a flowchart of a business process showing a conventional business processing method through e-mail
2 is a diagram showing a system supporting general business processing in the enterprise
FIG. 3 is a block diagram of a business process showing a business processing method through the WMS of the present invention
4 is a block diagram of a task processing by WMS showing an irregular work process according to the present invention.
Figure 5 is an example drawing showing what is manageable in a system as an automated business process
FIG. 6 is a diagram showing an overall system configuration according to the present invention
7 is a flowchart showing the operation in the business data input screen
8 and 9 are flow charts showing operations in the data inquiry screen
10 is a diagram showing process modeling in the collaboration process management unit
11 is a diagram showing a process of creating an optimal procedure in a task definition DB
12 is a first drawing showing the process automation in the collaboration process management unit
13 is a second drawing showing the process automation in the collaboration process management unit
14 is a third drawing showing process monitoring and analysis in the collaboration process management unit
15 is a view showing a process monitoring in the collaboration process management section;
16 is a fourth drawing showing social monitoring and analysis in the collaboration process management unit;
FIG. 17 shows an example of a screen for providing a workspace as a space where project members can work jointly, share communication and work products, and manage meetings and various events
18 shows an example of a screen for registering / defining tasks through a simple UX, such as creating an e-mail
FIG. 19 shows an example of a social screen for integrated inquiry of work progress history
Figure 20 is an example of an event definition screen and description screen in Project Workspace
FIG. 21 shows an example of a management screen and description screens in the Project Workspace
22 is a diagram showing an example of a task progress status inquiry screen
FIG. 23 shows an example of a screen for inquiring the progress of unit work performed by each participant in the work
FIG. 24 shows one screen example showing a job deadline (due date) registration or change;
25 shows an example of a screen showing a business partner registration and change
26 shows one screen example showing business security settings
FIG. 27 is a view showing an example of setting a work participant
FIG. 28 shows a screen example showing a list of all the business participants
FIG. 29 is a view showing an example of an object type, a due date (due date), security,
30 is a flowchart showing an operation in the collaboration process management unit of the server
FIG. 31 is a flowchart showing a first flowchart of the operation of the present invention in each of the configurations shown in FIG. 6
FIG. 32 is a flowchart of a second flowchart showing the operation of the present invention in each of the configurations shown in FIG. 6
FIG. 33 is a flowchart of a third flowchart showing the operation of the present invention in each of the configurations shown in FIG.
FIG. 34 is a flowchart of a fourth flowchart showing the operation of the present invention in each of the configurations shown in FIG.

Hereinafter, some embodiments of the present invention will be described in detail with reference to exemplary drawings. It should be noted that, in adding reference numerals to the constituent elements of the drawings, the same constituent elements have the same sign or derived numeric as possible even if they are displayed on different drawings. In the following description of the embodiments of the present invention, a detailed description of known functions and configurations incorporated herein will be omitted when it may make the difference that the embodiments of the present invention are not conclusive.

Also, when a component is described as being "connected", "coupled", or "connected" to another component, the component may be directly connected or connected to the other component, It should be understood that an element may be "connected," "coupled," or "connected."

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

First, the meaning of terms used in the present invention is as follows.

- Dates and dates have the same meaning.

In the description of the present invention, even if the control unit, the user command unit, the display unit, and the like are not explicitly referred to in the operations of the first terminal, the second terminal, and the server, The task of the participant of the task), and the organic operation between the respective constitutions, is obvious to the person who is engaged in this field, so a detailed explanation is omitted.

- Workers are also a comprehensive expression that includes directors, performers, collaborators, approvers, referrers, etc., and they can understand the idea of the invention even when properly used in combination.

- Process modeling: Collaboration process procedure based on the business process stored in the business definition DB optimized for business execution using metadata (Meta data) registered at the time of job creation. A parallel execution by the control unit, an optional execution, a procedure to be skipped is generated) and executes the collaboration process.

- Process Automation & Collaboration Process DB: It is a method to provide customized business information and notifications to business executives or collaborators according to the business automation algorithm stored in the collaboration process definition DB.

- Business definition DB & process monitoring and control screen: It is a method to monitor and control processes such as bottleneck, delay, error in business process and change / deletion of problem step in process.

FIG. 1 is a diagram illustrating a business process procedure showing a conventional business processing method through e-mail, FIG. 2 is a diagram showing a system supporting general business processing in the enterprise, FIG. 3 shows a business processing method using the WMS of the present invention Is a business processing block diagram,

FIG. 4 is a block diagram of a task processing by WMS showing an irregular task process according to the present invention, and FIG. 5 is an exemplary diagram showing a task that can be managed in a system as an automated business process.

As shown in FIG. 1, atypical tasks performed in an enterprise generally include a process of collecting information, preparing a document, reviewing and making decisions, and then storing the information so that it can be utilized as business knowledge. In this way, atypical work in the enterprise is the process of processing information, and the result is documented.

However, the way this unstructured work is handled has been handled by most companies in an ineffective manner, such as oral job direction and face-to-face reporting, job requests and responses via e-mail.

Therefore, the method of performing atypical work through e-mail is not clear at the beginning and end of the work, the progress of the work is not managed, the work processing cost (time, manpower) is not managed, , It is difficult to share / recycle because the result of work is not accumulated, and it takes a lot of time and money to communicate for collaboration, the ownership of the work, the authority and priority of the work are unclear, The opinions and perspectives of the participants were lost and only the results were left out. The participants who actually participated in the work were not properly evaluated, and SPAM mail and work related mail were mixed, resulting in a lack of communication.

FIG. 2 is a diagram showing a system supporting a general business process in the enterprise. The ad hoc business is an ad-hoc business which is difficult to be processed by a formal process because the work mode or form is not constant. It accounts for about 80% of the work, and its proportion is steadily increasing,

In the case of formalized work, most companies have managed formalized business processes such as comprehensive management of management resources and support for decision making by using management innovation tools such as ERP, CRM, SCM from the end of the 1990s, , While most of the atypical tasks, which occupy a relatively large portion, are handled by hand, and are handled in the form of work requests and responses by conferences, e-mails, and instant messengers. There is a lot of value work and waste.

Therefore, as shown in FIG. 3, it is possible to provide an online environment that replaces the atypical task management method, which has been performed mainly through e-mail, so that it can be performed from the planning stage of work to the execution schedule, communication history, To the accumulation / sharing of final output products.

In the process, it is possible to share information and schedule with the collaborators in real time, and to organize the BP (organizational) Best Practice) can be recycled to improve work productivity, and if necessary, work can be carried out without interruption by taking over the smooth acceptance of work.

The task manager monitors the progress of the tasks he / she manages in real time to advise on the direction of the work to be carried out, adjust the burden of work between the team members in some cases, It can be utilized as an objective and transparent assessment of performance as well as performance.

It is a system that supports ease of use and Real Time Collaboration by applying concept similar to SNS on the Internet and UX (User Experience).

SNS (Social Network Service) based on the relationship between people such as Facebook and Twitter, stimulates the voluntary participation of the members without any special rewards or coercion and encourages the interaction, collecting collective attitudes, thoughts and knowledge of participants. And is currently attracting attention as the most trendy service on the Internet.

The next generation Work Management System applies the same concepts as social services on the Internet and UX to business processes and business activities of the company to improve communication between internal employees, suppliers and external customers, and enhance knowledge sharing and real-time collaboration, .

The Next Generation Work Management System enables atypical interactions in the realm of information gathering / accumulation, information sharing, collaboration, and learning through asynchronous channels as well as in real time, even if operated in a closed intranet environment. I can anticipate its value and performance by actively supporting the open environment so that I can strengthen the social relationship by improving the communication between the physically influential person / group / project.

As shown in FIG. 4, the next-generation work management system is a WMS completely different from the ineffective work processing method through the existing e-mail or electronic approval system in the unstructured business process area, and includes a user interface service, The service includes a Collaboration & Communication Service, a Contents Management Service, a Social Analytics Service, and an Integration Service.

- The user interface service is a service that supports the mobile UX to apply the UX similar to the user interface provided by the SNS on the Internet and to enable collaboration anytime and anywhere so that it is easy to use and real time communication and collaboration.

    - Collaboration and communication services enable participants to effectively access knowledge and information through presence confirmation and interconnection of participants in order to allow participants to share content and knowledge and collaborate naturally even in geographically constrained environments to be.

    - Content management service supports systematic collection and management of various contents produced through contents or collaboration provided for participants' work, and systematically and safely stores all the products produced during project execution, and can easily share and utilize them Service.

    - Social analysis service is a service that supports business process improvement by analyzing, filtering, and monitoring business process that occurs as a result of business execution.

- Integrated Services is a service that supports standard technologies and provides standardized APIs so that various business and business processes in the enterprise can be seamlessly linked and integrated with external social environments.

The main functions of the next generation work management system are as follows.

* Efficient business management through visualization of execution tasks

- Flexible collaboration process tailored to your organization's environment

- Predefine all tasks in the organization, classification, attributes, and Biz Rule.

- Manages business procedures, business manuals, BPs, and templates according to defined tasks

- Monitoring the status of work management and employee performance

* Real-time collaboration through Social Networks

- Member / Friend Management for Social Relation

- Subscribe to real-time news feed by sharing work / schedule / contents between Member / Friend

- Provided Social Data Analysis Tool

* Project Workspace for Efficient Collaboration

- Provide workspace as a communication space and joint work between project team members

- Work / Event management in project, sharing work output

- Communication between project members

* Provide a cloud environment for secure collaboration anytime, anywhere

- Mobile device support such as smart phone, Tablet (Android, iOS)

Document creation / search / utilization through mobile device, support communication multi-tenancy based on cloud

* Systematic document management based on performance task

- Systematic integration management of content that is calculated through tasks and tasks

- Manage the output of the content created through project execution

* Organic integration with internal and external social environments through standard technologies and APIs

- Open standard technology support for linking with external social environments (Facebook, etc.)

- Google Calendar, data integration with Outlook

- ECM and KMS linkage

FIG. 5 is an exemplary diagram of a business process template, showing a template illustration of a business review, a business report, and a business request process.

6 is an overall system configuration diagram of the present invention.

Input and inquiry of business data by user (business participant), process of collaborative process by server, inquiry of process analysis by manager, social monitoring analysis, and process monitoring and control.

As shown in the figure, a first user terminal 10 including a user command input unit, a control unit, and a display unit, in which task data input and inquiry by a work participant is performed,

Monitoring and controlling a process for changing or deleting a problem step in a process, monitoring a bottleneck, a delay and an error of a business process of the business participants by the first user terminal, A user terminal 20; And

A collaboration process is performed between the first user terminal and the second user terminal, and the collaboration process is performed based on the business process stored in the built-in business definition DB using the metadata registered at the time of job creation through the first user terminal A procedure (a control part automatically or by a user instruction based on the above information (s) performs a parallel execution, an optional execution, a skipped procedure is generated) to execute a collaboration process, and stored in a built-in collaboration process definition DB And a server (30) for providing customized business information and notifications to business participants according to a business automation algorithm,

The server includes a task definition DB for process modeling, a process automation, a collaboration process definition DB for monitoring and analyzing process states selected based on the metadata input to the task definition DB, A social network DB for monitoring, analysis, and process monitoring;

In the job definition DB, input job data is stored. At this time, at least one of job data, date, performer, role, and security information, which is job data inputted in the predefined process, is mapped to generate a suitable process, DB,

The process modeling maps the meta information of the performer, role, and unit task, which is an object type of the collaborative process, to the task, and creates a process for automating the process. When changing the addition or deletion of the object type, Respectively,

The process automation is a process of programming the infrastructure system, the database, and the established application so that the process defined by the process modeling and the collaboration process can be linked with each other. The process is executed through the process, It provides customized work information and notifications, and defined work distribution of collaborative processes. It monitors the work related issues in real time, and customizes them to work participants according to job notification, Information,

The monitoring and analysis of the process status provides visual information to the manager about the inquiry of the process, the task processing and the task history based on the update information about the task and the task managed in the task definition DB,

Monitoring at least one of the bottlenecks, delays, and errors in the business process by monitoring the processes operating in the second terminal, monitoring the business participants that cause the bottleneck management or bottleneck in each process selected by the metadata, Based on the result, a new process including adding a work participant in parallel to a problem step in the process or replacing a work participant in the process is created.

The first and second user terminals 10 and 20 include devices such as a notebook computer, a computer, and a smart phone.

If the data is registered on the screen to which the user GUI is applied if necessary, through the e-mails of several times to several times from the start to the end of the task through the screen of the first user terminal, Is generated.

Each definition of the business data input screen is as follows.

- Task Definition: It is related to the task to be performed, and registers the title, contents, and due date information of the task. Process modeling and process automation are applied to unit tasks and mapping.

Unit task Definition: It is about creating a derivative work for the performance of a task. It registers the title, contents, and time / date information of the lower level tasks necessary for accomplishing the task execution. Business Processes and Collaboration Processes The collaborative process is designed automatically based on the data entered into the basic objects.

- Definition of Actor: It is related to the selection of the practitioner according to the work situation and the need. The person who is necessary for performing the work such as myself, colleague, department team, project organization, You can register.

- Definition of Rule: It is about definition of role according to business situation. It is based on assigner, assignee, coworker, reviewer, approver (depending on personality and contents) Approver, Receiver, and Referer (CC) with the defining actor (Actor).

- Secure definition: Sharing and security application of work and business output It is possible to flexibly share and secure security by applying read, write, modify, and delete privileges to registered tasks, unit tasks, and work products.

FIG. 7 is a flowchart showing operations in a task data input screen. When data is registered on a screen to which a user GUI is applied on a screen in which e-mail is performed several times to several times from the start to the end of the task, A management and automation collaboration process is created.

8 and 9 are flowcharts showing operations in the data inquiry screen.

It is possible to inquire, monitor, manage, share and measure the tasks that were managed by closed and participant-oriented e-mail from various perspectives of company and individual / organization.

The job data inquiry screen will be described in detail.

- Job inquiry: It is related to job tracking in the company, and it can inquire and participate in work with security rights set in the work.

- Issue Issue Views: Track the status of work and issue tracking. For example, a variety of tasks such as to do, doing, pending, done, delayed, no assigned, recently completed, Track and view by status

- Task / actor inquiry: It is about inter-task monitoring (prevention of bottleneck of task), and it can monitor the performance status of each other such as person, colleague, department team, project organization etc.

- Co-practitioner (collaborator): This is about monitoring work performance (improvement of work productivity), and it is possible to monitor the status of work and outputs of co-practitioners participating in the work I perform.

10 is a diagram showing process modeling in the collaboration process management unit in the server 30 of FIG.

It creates an optimized procedure (process) for process automation by mapping the meta information of the performer, role, and unit task, which is the object type that constitutes the collaboration process, to the task. Construct a new procedure in real time when changing the addition / deletion of object types.

In the collaborative process management part, the process modeling step; Process automation phase; Monitoring and analyzing the selected process state; A social monitoring and analysis step on the progress of each attendant; And a process monitoring step, wherein in the process modeling step, data is input; Checking the metadata of the input data; Selecting a process to be performed among the already stored business processes using the metadata to generate a collaboration process procedure; And adding the object type including the business participant based on the monitoring information on the progress status of the business participant performing the process and the process, And a process of creating a new business processor and changing a business participant of the process.

As another example, in the process modeling step, data is inputted;

A process of generating a collaboration process procedure by mapping the input data to an already stored business process; And

Adding a type of object including a business partner based on the monitoring information on the progress of the business partner performing the process and the process, and determining whether the business process in the process is performed through one of execution and deletion of the business partner in parallel And a process of creating a new business processor and changing a business participant of the process.

In the above, the collaboration process procedure relates to optimized process design, and defines an optimal process as a type of collaboration process object capable of performing tasks quickly and accurately. It creates an optimal procedure defined in DB for each input object. [Refer to FIG. 11]. As shown in FIG. 11, the unit work flow control method is configured by combining sequential, selective, parallel, and repetitive control flow types. 11, 11, 12, and 13. In the process A, B and C defined in FIG. 11, "square, triangle, rhombus" and the like represent the participants (main performer, reviewer, collaborator and approver) Each process is represented in parallel and selectively.

Unit task is related to various unit work configuration by mapping performer and role, and unit work is basic work constituting procedure. The unit work consists of a work unit task, a block unit task, a sub-process unit task, and a gateway unit task, and a unitary task has a posterior relation, which is defined by an algorithm defined in the task definition DB .

11 is a diagram showing an operation in a task definition DB.

The input business data is stored in the business definition DB. In this case, the optimized process (process) is generated by mapping the business data (work, deadline / date, performer, role, To the collaboration process definition DB.

In addition, it monitors bottlenecks or bottlenecks in each process selected according to metadata, and monitors bottlenecks or bottlenecks in the process. Based on the result of monitoring at least one of the bottlenecks, delays and errors in the business process, You can create a new process that involves adding participants in parallel or deleting or replacing business partners in the process.

In the meantime, for the understanding of the present invention, a detailed description will be given.

An example of the metadata is that a notification is sent to a corresponding person at a point in time when different pieces of work information are needed according to a role participating in the work, according to a unit work work participant (performer), a work period, A list or the like is displayed on the screen.

In other words, an example of the metadata in which a business process is defined is that an optimal process is applied according to roles of a unit worker, job duration, and privacy, depending on roles involved in the work, The task information to be processed is known at the time when the task is required, and information such as task information and status is transmitted to the next task performer (task participant) according to the process according to the performance of the participant for each role.

I often check the timing of my work progress, check the timing of my participation, check the timing of my participation, and I will complete the work I am participating in (for example, creating a proposal from A company: ordering company, sales team, proposal team, When a job is completed, it is necessary to notify the next person in charge (indicated by square, triangle, circle in FIG. 11) and notify the participant of work, Provide business information, automatically notify and process it. Optimized processes are stored and managed in the system DB, and automation is performed by applying the best process based on the meta information to the tasks when registering the tasks.

In the present invention, the meaning of collaboration in the process of creating a collaborative process procedure is as described above, in which all tasks in the enterprise are divided into at least two persons (co-participants, reviewer, recipient, A plurality of personnel, such as referrers and approvers, manage a single job. Collaboration means that a company's business is managed by a company and an administrator, and that a plurality of participants are needed to carry out work.

The collaborative process procedure has roles for multiple business participants and work participants. Depending on the role of each participant, the order (process) and arrangement (participation phase) are required, and the procedure is the definition of this part.

The meaning of executing the collaborative process is that the task participants and roles (indicator, performer, co-participant, reviewer, etc.), which are meta information of business registration, are registered when the task to be performed is registered, Security (who will make this task visible to others), and business content. The procedure is configured according to the meta information of the registered work, and an optimized process among the processes stored in the DB according to the configured procedure (the control part automatically performs parallel processing based on the information, Are created together with the meta information registered at the time of job registration. By the process applied by the meta information inputted at the business registration, the process, notification, information provision, and time of participation defined in the collaborative process are communicated to the participants in accordance with the progress of the work and the status change in the system, To perform well.

In the present invention, a procedure is a set of execution order and an array of a plurality of task participants constituted by meta information of an input task, and the process may include an automated task information / notification / procedure, etc. to the task participants in the system according to the procedure information Providing automated execution.

As one of the main features of the present invention, when a delay or FAIL occurs in a specific person (work participant) based on the monitoring result, it is judged why (lack of ability, runaway work, frequency of rework of completed work, etc.) Is as follows.

In case of knowing the case where the delay occurs to the work participant, it is judged that the work status has not been completed (Done) even though it exceeds the end date at the job term (start date to end date) inputted at job creation.

 There are a number of criteria for determining the cause of a failure (lack of ability, workload, frequency of rework of work, etc.). In the example below, the system has task information (to do, to do, etc.) for each individual.

If the task participants were engaged in a large number of tasks at the time of the task delay, the task load was determined. If the work task was delayed, the task was delayed repeatedly while the task was delayed. (Reassignment reassignment - command to perform work again), it is judged that there is a lack of capability and the work indicator inputs meta information (job title, time limit, contact person, job description, reference data) , The indicator may change from time to time until the registered work is completed, the person in charge is changed, and the reference data is changed.

If a person who always performs his / her job perfectly has a lot of failures (reasons such as delay, re-enactment, etc.) only in a task specified by a specific person, or fails only when a person instructing a worker performs work with a specific performer Etc.), it is possible for the system to evaluate the work and the participants in the work on the same basis as the above example in the system.

A business process coordination (change) can be performed based on the above information, for example, a process of replacing a worker, a process of running a worker in parallel, a process of adjusting a schedule, Reviewer, and so on) by skipping the steps of the business process routine.

Also, if it is recognized as a business process problem based on the monitoring result, the business process adjustment (change) occurs. If the work flow is sequential, skip the step or parallel Change the progress routine to configure the new process. (See Fig. 11)

The modification or adjustment operation as described above may be performed based on the user's control command through the user command input unit (not shown), the control information (not shown), and the process information stored in advance in the memory unit (not shown). In addition, the above-described modification or adjustment operation may be automatically performed by a control unit (not shown) using the above-described information and the process information previously stored in the memory unit (not shown).

Based on the monitoring result, recognition of business process problem is performed by inputting job information and optimized procedure at the time of registration of job. -> Optimized process execution is possible. Reason for failure such as delay / In case of occurrence, the process information can be used to inquire about the tasks performed and business results performed using the process. In this case, information on delayed / re-directed / collaborative capability can be checked on the tasks to which the process B is applied, and the information on the steps causing the problems and information on the task participants can be also confirmed. Based on this, it is possible to analyze the process, step, and task participant who have frequent problems, to recognize the cause, and to change the procedure and the process manager.

12 is a first diagram showing the process automation in the collaboration process management section.

Process automation is the process of programming that enables the integration of the work and collaboration processes defined in process modeling into infrastructure systems, databases, and deployed applications.

Through this process, the process is executed, and customized task information and notifications are provided to enable fast processing by each login user (performer).

13 is a second diagram showing the process automation in the collaboration process management section.

In the process automation step, the defined work distribution of the collaborative process is performed, and real-time monitoring of the worker-related issues is performed, and customized information is provided according to the notification of the work, the work to be performed,

(To support unit tasks to be processed)

14 is a third diagram showing process monitoring and analysis in the collaboration process management section.

Process monitoring and analysis is based on the update information on tasks and tasks managed in the task definition DB, and allows the manager to inquire the process / task processing / task history and to intuitively grasp the table, graph, gantt chart, Provide visual information that can be

15 is a fourth diagram showing process monitoring and analysis in the collaboration process management unit.

Process monitoring and analysis is based on the update information of tasks and tasks managed in the task definition DB. It provides intuitive information such as process, task processing, task history, and statistics based on these tables, graphs, gantt charts and calendars Provide visual information that can be grasped.

FIG. 16 is a fifth diagram showing the social surveillance in the collaboration process management unit. FIG.

Social monitoring and analysis is based on the update information of the tasks and tasks managed in the task definition DB. It provides intuitive information such as three tables, graphs, gantt charts, calendars, etc. Provide visual information that can be grasped.

(In the social network DB, it is possible to store and manage meta information related to the performance of business with the key of the worker, and to analyze the performance between the performer and the co-practitioner, and to analyze and measure the collaboration performance)

17 is an example of a screen in which project members provide workspace as a space for jointly performing tasks, sharing communication and work products, and managing meetings and various events.

Provide Workspace as space where project members can work together, share communication and work output, manage meetings and various events, manage members in Project Workspace, manage posts, Event can be displayed. In addition, the outputs produced during the project are systematically managed and transferred.

FIG. 18 is an example of a screen showing registration / definition of tasks through a simple UX, such as creating an e-mail.

You can register / define tasks through the same simple UX as creating e-mails. Enter a job title, and assign a worker and a collaborator, similar to assigning an assignee and a coworker.

The time limit and the scope of disclosure of work can be specified, but if it is not specially designated, it can be set as the default value to provide convenience for the user. The content of the work is supported by RTF (Rich Text Format) like e-mail text, and can input Image or URL.

Attachments can be attached from their local PC, but they can be attached to files already registered with this system or from external systems.

FIG. 19 is an example of a social screen for collectively inquiring work progress details.

Just as a comment is connected to a Facebook post and it looks like a lump, the replies of the collaborators are linked to one ongoing work, so you can see the communication history in progress.

Reply, event (conference), reference document, and work output in a single task are grouped together and systematically managed and searchable.

The current task list can be inquired by the members in the current group and the project members, and the administrator can monitor the status of work in real time.

20 shows an example of an event definition screen and a description screen in the Project Workspace.

Project members can invite members as well as external guests by defining events in the workspace.

In order to adjust the event schedule, participants are provided with a poll to check the schedule. The event place is displayed as a map in connection with Google Map, and the participant can notify about the opened event and the coming event.

FIG. 21 shows an example of a task artifact management screen and a description screen in the Project Workspace.

Outputs produced during project execution can be systematically stored, managed, and recycled in the Project Workspace, and the output can be modified online. The system automatically manages the version and manages the changed history. After the project is terminated, And stored.

22 is an example of a business progress status inquiry screen

As shown in the figure, the task progress can be confirmed through the task filter.

FIG. 23 is an example of a screen for inquiring the status of unit work performed by each work participant in the work.

As shown in the figure, the execution history of each job participant can be inquired (monitored), and the corresponding action (the optimal process creation, job participant replacement, etc. of FIG. 11) can be taken.

That is, at least one of the bottlenecks, delays and errors in the business processes of the business partners and collaborators is monitored, and a new process including parallel addition of business partners to the in- And / or job participant replacement may be performed.

Fig. 24 is an example of a screen showing a business due (date) registration or change.

That is, the date can be changed using the monitoring information of FIGS. 22 and 23.

Figure 25 is an example of a screen showing a business participant registration and change.

That is, the work participants can be changed using the monitoring information of FIGS. 22 and 23.

26 is an example of a screen showing a task security setting.

27 is an example of a screen showing setting of a work participant (assignee, co-worker, etc.).

FIG. 28 is an example of a screen showing a list of all the business participants.

FIG. 29 is an example of a screen showing an input of an object type, a due date (due date), security, and the like for a task.

FIG. 30 is a flowchart showing an operation in the collaboration process management section of the server, and FIG. 31 is a first flowchart outlining the operation of the present invention in each configuration of FIG.

As shown in FIG. 6, operation of the server 30 and the user terminals 10 and 20 includes a control module, a user command module, a display module, and the like. Process automation phase; Monitoring and analyzing the selected process state; And a process monitoring step (S301-S309).

A process of inputting data in the process modeling step; Checking the metadata of the input data; Selecting a process to be performed among the already stored business processes using the metadata to generate a collaboration process procedure; And adding the object type including the business participant based on the monitoring information on the progress status of the business participant performing the process and the process, And a process of creating a new business processor and changing a business participant of the process. (S 311 - S 317)

FIG. 32 is a second flowchart showing an overview of the operation of the present invention in each configuration of FIG. 6; FIG. As described above, the control unit, the user command unit, the output unit, and the like are assumed to be described, and will not be described here because they are obvious to those skilled in the art.

Assigning at least one of each performer and a collaborator to a task screen; Selecting a predefined business process based on input metadata information;

The business contents including the date are inputted into the business process of the business partner including each of the performer and the collaborator; A process used for performing a task is displayed, and a progress status of the process and a work participant is inquired; Confirming the progress status of each process based on the inquiry result, confirming success, failure or progress of the task progress status of each task participant; And confirming, through the confirmation, a procedure modification in a process, a substitution of a worker and a problem of work progress; Lt; / RTI > (S 321 - S 329)

FIG. 33 is a third flowchart showing the operation of the present invention in each of the configurations shown in FIG. 6; FIG.

The collaboration process procedure is created and executed through the selection of the process to be performed among the respective business processes stored in the business definition DB for performing the business using the metadata of the business participants, the role and the unit business information of the object type Process modeling including at least one operation is performed.

A new procedure is created in real time when an object type is changed according to any one of addition and deletion of an object type;

Providing one of customized task information and notifications for at least one of a task performer and collaborators according to a task automation algorithm stored in a collaborative process definition DB;

Monitoring at least one of a bottleneck, a delay and an error for at least one business process among the business performer and the collaboration participants; And

And performing at least one of changing and deleting a problem step in the process based on the monitoring result. (S 331 - S 339)

FIG. 34 is a fourth flowchart showing an overview of the operation of the present invention in the configuration of FIG. 6; FIG.

Each process for performing each task is created and stored;

Creating a collaboration process associated with each of the processes;

A step of confirming metadata information of a business participant, a role, and a unit work information as an object type;

Selecting the stored process based on the identified metadata information;

Providing one of customized task information and notifications for at least one of a task performer and a collaborative participant according to a task automation algorithm previously stored in a definition DB of the collaborative process;

Monitoring at least one of a bottleneck, a delay and an error in a business process of the business partner and the collaborators;

Generating a new process based on the monitoring result, the new process including adding in parallel a business participant to a problem step in the process; and

And creating a new process based on the monitoring result, the new process including replacement of a business partner in the process. (S 341 - S 3415)

As shown in FIG. 6, the operations of FIGS. 30 to 34 relate to operations in the server 30 and the user terminals 10 and 20, and the control unit, the user command unit, the display unit, .

As described above, the present invention relates to a system and a method for changing a task execution pattern by continuously increasing atypical tasks that require creativity, analysis, and judgment, and more specifically, It is a next generation work management system which is completely different from inefficient work processing system through mail or electronic approval system. It provides an online environment to replace atypical work management system which is mainly performed through e-mail, , Communication history, decision-making process, and accumulation / sharing of final output products.

While the present invention has been described in connection with what is presently considered to be the most practical and preferred embodiment, it is to be understood that the invention is not limited to the disclosed embodiments. That is, within the scope of the present invention, all of the components may be selectively coupled to one or more of them.

The foregoing description is merely illustrative of the technical idea of the present invention, and various changes and modifications may be made by those skilled in the art without departing from the essential characteristics of the present invention. Therefore, the embodiments disclosed in the present invention are intended to illustrate rather than limit the scope of the present invention, and the scope of the technical idea of the present invention is not limited by these embodiments. The scope of protection of the present invention should be construed according to the following claims, and all technical ideas within the scope of equivalents should be construed as falling within the scope of the present invention.

Claims (6)

A first user terminal including a user command input unit, a control unit, and a display unit, in which task data input and inquiry by a work participant is performed;
Monitoring and controlling a process for changing or deleting a problem step in a process, monitoring a bottleneck, a delay and an error of a business process of the business participants by the first user terminal, A user terminal; And
A collaboration process is performed between the first user terminal and the second user terminal, and the collaboration process is performed based on the business process stored in the built-in business definition DB using the metadata registered at the time of job creation through the first user terminal A server for generating a procedure to execute a collaboration process and providing customized task information and notifications to task participants according to a task automation algorithm stored in a built-in collaborative process definition DB,
The server includes a task definition DB for process modeling, a process automation, a collaboration process definition DB for monitoring and analyzing process states selected based on the metadata input to the task definition DB, A social network DB for monitoring, analysis, and process monitoring;
In the job definition DB, input job data is stored. At this time, at least one of job data, date, performer, role, and security information, which is job data inputted in the predefined process, is mapped to generate a suitable process, DB,
The process modeling maps the meta information of the performer, role, and unit task, which is an object type of the collaborative process, to the task, and creates a process for automating the process. When changing the addition or deletion of the object type, Respectively,
The process automation is a process of programming the infrastructure system, the database, and the established application so that the process defined by the process modeling and the collaboration process can be linked with each other. The process is executed through the process, It provides customized work information and notifications, and defined work distribution of collaborative processes. It monitors the work related issues in real time, and customizes them to work participants according to job notification, Information,
The monitoring and analysis of the process status provides the manager with visual information on the inquiry of the process, the task processing and the work history and the statistics based on the update information on the tasks and tasks managed in the task definition DB,
Monitoring at least one of the bottlenecks, delays, and errors in the business process by monitoring the processes that are being performed by the second user terminal, monitoring bottlenecks in the process or causing bottlenecks for each process selected based on the meta data, Based on the results, it is possible to create a new process, including adding work participants in parallel to the problem steps in the process or replacing work participants in the process,
Wherein the first user terminal and the second user terminal include a notebook computer, a computer, and a smart phone, and the task includes a title, a content, a due date and a due date of a task for creating a task to be performed, The title, contents, due date and due date of the low-level derivative work created for completion,
The metadata includes a task participant and a role, a time limit of the task, security,
The visual information includes intuitively grasped information including a table, a graph, a Gantt chart, and a calendar,
The process modeling is a process of creating a collaboration process procedure based on a business process stored in a business definition DB optimized for performing a business using metadata (Meta data) registered at the time of job creation,
Wherein the process automation provides tailored task information and notifications to a task performer or a collaborator according to a task automation algorithm stored in a collaborative process definition DB.
The method according to claim 1,
Performing the process modeling and the process automation by a collaborative process management unit of the server,
Monitor and analyze the process state selected by the second user terminal,
Performing social monitoring and analysis on each business progress state by the second user terminal,
Monitoring the process by the server's social network DB,
In the process modeling, data is input through a user command input unit of the first user terminal,
The metadata of the input data is confirmed by the server,
The server selects a process to perform an operation among already stored business processes using the metadata to generate a collaboration process procedure,
Wherein the server is configured to generate a new business processor by changing a business process in the process through addition of an object type, parallel execution and deletion according to the monitoring information on progress of the process and process execution A task management and automation control system in an atypical task domain characterized by the following:
A first user terminal including a user command input unit, a control unit, and a display unit, in which task data input and inquiry by a work participant is performed; Monitoring and controlling a process for changing or deleting a problem step in a process, monitoring a bottleneck, a delay and an error of a business process of the business participants by the first user terminal, A user terminal; And a collaborative process is performed between the first user terminal and the second user terminal, and the collaborative process is performed using the metadata registered at the time of job creation through the first user terminal, A server that generates a process procedure to execute a collaboration process, and provides customized task information and notifications to task participants according to a task automation algorithm stored in a built-in collaborative process definition DB; A task management and automation control method in an atypical task domain,
Performing process modeling and process automation by the collaboration process manager of the server;
Monitoring and analyzing a process state selected by the second user terminal;
Monitoring and analyzing each business progress state by the second user terminal; And
Monitoring a process by a social network DB of the server; Lt; / RTI >
The step of performing the process modeling and the process automation by the server
Inputting data through a user command input unit of the first user terminal;
Generating a collaboration process procedure by mapping the input data to an already stored business process; And
Adding a type of object including a business partner based on the monitoring information on the progress of the business partner performing the process and the process, and determining whether the business process in the process is performed through one of execution and deletion of the business partner in parallel A process in which a new business processor is created and a business partner of the process is changed; And a method for controlling and managing an automated task in an atypical task domain.
The method of claim 3,
Designating at least one of each performer and a collaborator on a work screen by the server;
Selecting a predefined business process based on input metadata information;
The business contents including the date are inputted into the business process of the business partner including each of the performer and the collaborator;
A process used for performing a task is displayed, and a progress status of the process and a work participant is inquired;
Confirming the progress status of each process based on the inquiry result, confirming success, failure or progress of the task progress status of each task participant; And
Confirming the problem of the procedure modification, the substitution of the work performer, and the work progress in the process through the confirmation; Wherein the at least one of the plurality of servers comprises a plurality of servers.
5. The method of claim 4,
The collaboration process procedure is selected through the selection of a process to perform an operation among the respective business processes stored in the business definition DB for performing the business using the metadata of the business participant, the role and the unit business information, Process modeling including at least one of creation and execution is performed;
If an object type is changed either by adding or deleting an object type, a new procedure is created in real time;
One of customized task information and notifications for at least one of a task performer and collaborators is provided according to a task automation algorithm stored in a collaborative process definition DB;
At least one of a bottleneck, a delay and an error for at least one business process among the business performer and the collaboration participants is monitored;
Wherein at least one of a problem step in the process is changed or deleted based on the monitoring result.
6. The method of claim 5,
Each process for performing each task is created and stored by the server;
A collaborative process relating to each of the processes is created;
The metadata information of the object type business partner, role and unit business information is confirmed;
Wherein the stored process is selected based on the identified metadata information;
Defining a Collaboration Process According to a business automation algorithm stored in advance in a DB, one of customized task information and notification for at least one of a task performer and a collaborator participant is provided;
At least one of bottlenecks, delays and errors in the business processes of the business participants and collaborators is monitored;
Create a new process based on the monitoring result, the new process including adding in parallel a business participant to a problem step in the process;
And generating a new process including replacement of a business participant in the process based on the monitoring result.

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