KR101607397B1 - Method and system for order management in social platform - Google Patents

Abstract

Disclosed are a method and a system for managing an order through a social platform. The computer-implemented order management method provides a function for communication related to an order through the social platform providing a social service, and comprises the steps of: providing a document having a format designated for the order; and receiving the order by exchanging the document between users of the social service. According to the present invention, communication that occurs frequently in relation to an order between a purchaser and a receiver can be simply and clearly processed by using a messenger.

Description

METHOD AND SYSTEM FOR ORDER MANAGEMENT IN SOCIAL PLATFORM

Embodiments of the present invention are directed to methods and systems for receipt and management of orders.

As various online shopping services such as online shopping malls and open market and price comparison and product recommendation sites that support such online product sales become common, sellers who sell products can sell products in various ways, You can easily purchase the goods you want.

Such online shopping market is growing year by year, and consumers' use of such online shopping is also becoming common, and online commodity sales is becoming a major selling route for sellers of most commodities.

However, the existing Internet shopping mall is operated by a manager who logs in to the shopping mall from time to time, confirms the order information received for the goods, and enters the shipping company number with the courier company one by one even after delivering according to the order details.

Therefore, much time and effort must be put into order management for the product, and many problems such as missing information, ordering of out of stock items, delayed delivery, and misplaced are occurring in the manual process.

Korean Patent Registration No. 10-1045587 (registered on June 24, 2011) discloses a technology for automatically correcting information of a product by checking out-of-stock status of a product registered in an online shopping mall as an example of technology for convenience of product management. .

There are many environments in which the system interface such as ERP (Enterprise Resource Planning) is not supported in the business relationship, and the conventional ordering methods such as telephone, e-mail, and fax are widely used and the order management of the Internet shopping mall is also insufficient due to manual operation There is still a risk of missing orders, errors, and crosstalk.

Order management method and system capable of simply clarifying frequently occurring communication such as orders, reservations, etc. between companies, between companies and consumers, or between individuals.

And an order management method and system capable of receiving and managing order information conveniently using a messenger without a separate ordering system and system interface for ordering.

A computer-implemented order management method, comprising: providing a document in a format specified for the order, the communication functionality relating to an order through a social platform providing the service; And accepting the order by exchanging the document between users of the social service.

According to an aspect of the present invention, the communication function may include at least one of a B2B communication function, a B2C communication function, and an interpersonal communication function.

According to another aspect, the providing step may provide a document in a format specified according to an order object or a transaction type.

According to another aspect, the accepting step may transmit a document including the order related item to an acceptor associated with the order when the orderer creates an order related item through the document.

According to another aspect of the present invention, the communication function for the ordering person includes a function of transmitting the document in real time, a function of sorting and displaying the order list, a function of providing confirmation of the acceptance to each ordering case, A function of changing the order related item, a function of transmitting the change of the order related item in real time, and a function of providing the confirmation of the acceptance of the order case in which the order related item is changed.

According to another aspect of the present invention, the communication function for the receptionist includes a function of receiving the order in real time by receiving the document in real time, a function of sorting and displaying the received order list, a function of confirming whether or not the receptionist A function of checking and transmitting the request, a function of reminding the confirmation request for the unidentified order, and a function of receiving the change of the order related item in real time and informing the received order item of the received order.

At least one program loaded memory; And at least one processor, in accordance with control of the program, for providing a communication function relating to an order via a social platform providing a social service, ) A process of providing a document; And exchanging the document between the users of the social service and accepting the order.

According to the embodiment of the present invention, messengers can be used to simplify communication between the purchaser and the recipient frequently and frequently with respect to the order. Thus, it is possible to conveniently receive order information on the messenger without the telephone, e-mail, fax and other ordering system and system interface. In addition, it is possible to prevent the omission of orders or communication errors by giving functions such as receipt and arrangement of orders, reminders, priority, etc. between the purchaser and the receiver. In addition, a small business owner can effectively manage customer order information with low cost.

1 is a diagram schematically showing a relationship between a requester, a messenger server, and an acceptor in an embodiment of the present invention.
2 is a block diagram illustrating an internal configuration of an order management system according to an embodiment of the present invention.
FIGS. 3 to 6 illustrate an order form creation screen of an orderer according to an embodiment of the present invention.
FIGS. 7 to 8 illustrate, by way of example, a receipt order confirmation screen according to an embodiment of the present invention.
9 to 10 illustrate an exemplary messenger service screen integrated with the order management function in an embodiment of the present invention.
11 is a flowchart illustrating a messenger-based order management method according to an exemplary embodiment of the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

The embodiments can build a platform for order management using a social service.

In the present specification, an order may mean any type of act requiring or requesting the provision of tangible or intangible goods such as purchasing, ordering, reservation, etc. Furthermore, the order may include communication related to an appointment, a report, a schedule, etc. (for example, communicating time to a friend, delivering a return home time to a wipe, reporting a business trip schedule to a boss, etc.) It can be inclusive.

In addition, a purchaser is a sender for sending an order, which means a product, a service, or the like, or a personal item, and the receiver is a receiver for receiving an order, Or to receive an individual's personal information.

In addition, 'social service' enables users to form social networks such as messenger service, social network service (SNS), and community service on the Internet, And so on.

Hereinafter, a specific embodiment of a platform for providing a communication function for order management through a messenger using the messenger as an example of a social service will be described.

1 is a diagram schematically showing a relationship between a requester, a messenger server, and an acceptor in an embodiment of the present invention. 1 shows a purchaser 101, a receiver 102, and a messenger server 100. As shown in Fig. The purchaser 101 and the receiver 102 may substantially refer to a terminal device used by each target. 1, the arrow indicates that data can be transmitted and received between a terminal used by the purchaser 101 and the receiver 102 and the messenger server 100 using a wired / wireless network.

The messenger server 100 serves as a service platform for providing a messenger service to a client. In other words, the messenger server 100 may be a system for providing a messenger service capable of transmitting and receiving data in real time between a purchaser 101 and a receiver 102 installed with a messenger application (hereinafter referred to as a 'messenger application') . In particular, in this embodiment, the messenger server 100 can provide a communication function (hereinafter referred to as 'order management function') for order management through a messenger-based service platform. At this time, the order management function can be integrated with some functions of the messenger application. A messenger application including an order management function can be configured as a PC-based program or an application dedicated to a mobile terminal. The messenger application according to the present embodiment may be implemented as an independent program or as an in-app form of a specific application to be able to operate on the specific application.

A terminal used by the purchaser 101 (hereinafter referred to as an 'orderer terminal') and a terminal used by the receiver 102 (hereinafter referred to as an 'acceptor terminal') may be a PC (personal computer), a laptop computer, A smart phone, a tablet, a wearable computer, or the like, and means all terminal devices capable of installing and executing a messenger app. At this time, under the control of the messenger application, the orderer terminal and the receiver terminal can perform operations of the entire service such as configuration of service screen, data input, data transmission / reception, data storage, and the like.

These embodiments can be applied to a business to business (B2B) transaction system as well as a business to consumer (B2C) transaction system. Examples of the main applications include (1) a business having a main business of distribution and logistics category (2) a business having a main business relationship and having a pre-use reservation or purchase (for example, a hospital, a restaurant, a hotel, a beauty shop, (3) general consumers who are engaged in marketing business, (4) businesses that need to promote and promote their products, and (Eg, travel agents, airlines, hotels, clothing, cosmetics, etc.), (4) businesses and individuals that require repeated communication between specific orders and individuals .

2 is a block diagram illustrating an internal configuration of an order management system according to an embodiment of the present invention.

2, the order management system 200 according to the present embodiment may include a processor 210, a bus 220, a network interface 230, and a memory 240. The memory 240 may include an operating system 241 and a service providing routine 242. The processor 210 may include a switching unit 211 and a management unit 212. In other embodiments, the order management system 200 may include more or fewer components than the components of FIG.

The order management system 200 according to the present embodiment is implemented on an orderer terminal and an acceptor terminal, which are subjects of directly using a messenger service. The order management system 200 includes an orderer terminal and a receiver terminal, which are clients in cooperation with a messenger server in a client- It is possible to provide a messenger service including an order management function.

The memory 240 may be a computer-readable recording medium and may include a permanent mass storage device such as a random access memory (RAM), a read only memory (ROM), and a disk drive. Also, the memory 240 may store program codes for the operating system 241 and the service providing routine 242. [ These software components may be loaded from a computer readable recording medium separate from the memory 240 using a drive mechanism (not shown). Such a computer-readable recording medium may include a computer-readable recording medium (not shown) such as a floppy drive, a disk, a tape, a DVD / CD-ROM drive, or a memory card. In other embodiments, the software components may be loaded into the memory 240 via the network interface 230 rather than from a computer readable recording medium.

The bus 220 may enable communication and data transfer between the components of the order management system 200. The bus 220 may be configured using a high-speed serial bus, a parallel bus, a Storage Area Network (SAN), and / or other suitable communication technology.

Network interface 230 may be a computer hardware component for connecting order management system 200 to a computer network. The network interface 230 may connect the order management system 200 to a computer network via a wireless or wired connection.

The processor 210 may be configured to process instructions of a computer program by performing basic arithmetic, logic, and input / output operations of the order management system 200. The instructions may be provided by the memory 240 or the network interface 230 and to the processor 210 via the bus 220. The processor 210 may be configured to execute the program code for the exchange 211 and the management unit 212. [ Such program code may be stored in a recording device such as memory 240. [

The exchange unit 211 is a communication function implemented as a part of the messenger function, and can exchange order information between the purchaser and the receiver. For example, the exchange unit 211 may exchange a document of a specified format (hereinafter, referred to as an 'order form') between the purchaser and the receiver, not the text transmission. At this time, the order book is exchanged as order information between the purchaser and the acceptor, and may include at least one item related to the order depending on the type of the order object or the transaction type. In addition, the order form can be applied to a format already registered in the messenger platform or a format previously provided by the acceptor, and a specific format can be designated in accordance with the selection of a plurality of formats by the orderer or the acceptor. In other words, the order can refer to a document in a format specified between users of the messenger service. A messenger account can be used to exchange orders between the purchaser and the recipient, and an individual account assigned to the individual or an official account associated with the business in the case of a business can be used.

The management unit 212 may provide an overall management role for order information between the purchaser and the receiver. The order management function is to check receipt of orders in real time and dispatch, to confirm whether the receipt is recognized and acknowledged by the receiver, to change the received order in real time, to confirm whether the receiver acknowledged and confirmed the changed order, And a function of sorting and displaying a standard (e.g., an order date, an acceptor, an order status, etc.). In the case of the receptionist, the ordering path of the purchaser can be unified using the messenger. The management functions include a function of receiving and confirming the order book of the purchaser in real time, a function of confirming the order book with a predetermined criterion (e.g., order date, A function to remind the buyer of an order not yet confirmed or not yet dispatched, a function to inform the buyer in real time about the change of the purchase order, a function to provide feedback to the purchaser upon finding an error on the order book, Forwarding the order to a third party, sending a reference to a third party at the time of sending the order, pushing or notifying various promotions, advertisements or notices to the orderer or general user , Linking the orderer to the ordering system of the receiver, And it could include the ability to ship to stores created.

FIGS. 3 to 6 illustrate an order form creation screen of an orderer according to an embodiment of the present invention.

FIG. 3 shows a purchase order creation screen 310 for an air cargo reservation between an aviation injection and a logistics company. At this time, the order creation screen 310 displays the order name, the date of shipment request, the details of customs clearance, And a file attachment function for attaching a shipping document or the like in a file form.

4 shows a purchase order creation screen 410 for purchasing goods between distributors. At this time, the purchase order creation screen 410 displays purchasing information such as an orderer name, a delivery request date, a product name / product number, a quantity, And further includes an additional field for inputting a remark, a file attachment function for attaching a document or the like in the form of a file, and the like.

FIG. 5 shows a purchase order creation screen 510 for service reservation between an individual and a beauty shop. At this time, the order creation screen 510 includes a format for inputting reservation items such as a name of a purchaser, a designer, An additional field for inputting other request items, and a file attaching function for attaching a photograph or the like in the form of a file.

FIG. 6 shows a purchase order creation screen 610 for making a reservation between a person and a hospital. At this time, the purchase order creation screen 610 is used to input reservation items such as the name of the purchaser, doctor, reservation date, reservation time, symptom, An additional field for inputting other requested items, and a file attaching function for attaching a photograph or the like in the form of a file.

Various user interfaces (UIs) can be configured on the order book creation screens 310, 410, 510, and 610 described with reference to FIGS. 3 to 6. For example, a 'transfer' button for transmitting an order form created by an orderer to a receiver, A 'hold' button to temporarily store the order being created or to hold the transfer.

In this embodiment, the key value according to the transaction type can be freely designated, flexibility for the transaction type, easy ordering environment between the two companies in the B2B transaction, and B2C transaction can also provide an easier ordering environment.

FIGS. 7 to 8 illustrate, by way of example, a receipt order confirmation screen according to an embodiment of the present invention.

FIG. 7 shows an order confirmation screen 710 on the side of the receiver who has received the air cargo reservation order form created through the order creation screen 310 shown in FIG. 3. FIG. 8 shows the order confirmation screen 710 created on the order creation screen 310 of FIG. And an order confirmation screen 810 of the acceptor who has received the goods purchase order.

In the order confirmation screen (710, 810), an 'OK' button for delivering the order confirmation to the orderer is provided to the orderer, a 'Not Available' button for delivering order information to the orderer, And a 'change suggestion' button for a change suggestion for the user, and an input field for inputting a content to be fed back in relation to an order status or the like may be further included in the UI.

9 is an exemplary illustration of a messenger service screen integrated with an order management function, in an embodiment of the present invention.

9, the messenger service screen 900 is integrated with the messenger function 910 and the order management function 920, so that the function switching between the messenger and the order tracker can be performed with a simple screen switching. In other words, after the details of the order are fully discussed through the text-based conversation using the messenger function 910 between the purchaser and the receiver, the accuracy of the communication can be contributed by confirming or updating the order book through the order management function 920 have.

The order management function 920 can largely include an order forwarding function and an order tracking function. The order forwarding function includes a function of arranging and displaying the receptionist list on a predetermined basis, a function of displaying the reception status of each receptionist (online, offline) The ability to provide an order form in a specified format between the acceptor and the orderer selected in the acceptor list, the ability to send the created order form to a specific acceptor, the ability to send it back to the acceptor in case of an order change or update, The order tracking function is a function to display the ordered list by sorting according to a predetermined standard, a function to display the overall status such as order details, order processing status, and the like in the order list, symbols or colors And a function of indicating an abnormal state.

In this embodiment, the order between the purchaser and the receiver can be simplified through the messenger platform. Referring to FIG. 10, the order management system provides a first acceptance list 1010 when an orderer executes an order management function in a messenger environment, and when a specific acceptance is selected in the acceptance list 1010, Lt; RTI ID = 0.0 > 1020 < / RTI > Accordingly, if the orderer inputs the order item through the order form 1020 and inputs the order request, the order receipt including the order item entered by the orderer can be transmitted to the corresponding orderer so that the order can be received easily and accurately.

Accordingly, in this embodiment, it is possible to transmit and manage orders more conveniently and intuitively through communication using the format specified between the purchaser and the receiver based on the messenger, thereby preventing human errors and communication errors in advance.

11 is a flowchart illustrating a messenger-based order management method according to an exemplary embodiment of the present invention. The order management method according to an embodiment can be performed by the orderer terminal and the acceptance terminal (the terminal device in which the order management system of the present invention is implemented) described with reference to FIG. 1 to FIG.

In step 1101, when the orderer selects the specific acceptor for accepting the order, the orderer terminal can provide the order form of the specified format to the selected acceptor and receive the order item from the orderer through the order form.

In step 1102, the ordering terminal may transmit a purchase order including an order entered by the ordering person to the receiver side.

In step 1103, the acceptance terminal can receive the order form of the purchaser by receiving the order form from the ordering party.

In step 1104, the acceptance terminal can check whether the order form of the purchaser can be confirmed from the acceptor.

In step 1105, the acceptance terminal can transmit the order confirmation to the purchaser if it is possible to confirm the order form of the purchaser.

In step 1106, when the orderer terminal receives the order confirmation from the receiver, the orderer terminal can complete the order reception process by accepting the order confirmation for the orderer's order book.

On the other hand, in step 1107, if it is not possible to receive the order information of the purchaser, the order receiving terminal can transmit the order information to the orderer side. You can go back to step.

In addition, if the orderer can not confirm the order form, the acceptor can propose another condition. In step 1108, the acceptor terminal can transmit the order contents of the condition proposed by the acceptor to the orderer.

In step 1109, the purchaser terminal can confirm receipt of the acceptance condition of the acceptor from the purchaser. At this time, if the orderer accepts the acceptance condition of the acceptor, the orderer terminal ends the order acceptance process by confirming the order with the acceptance condition of the acceptor.

The above-described order management method may include further shortened operations or additional operations based on the details described with reference to FIGS. In addition, more than one operation may be combined, and the order or location of the operations may be changed.

As described above, according to the embodiment of the present invention, it is possible to simply and clearly communicate communication frequently occurring with respect to an order between the purchaser and the receiver using the messenger. Thus, it is possible to conveniently receive order information on the messenger without telephone, email, fax and other ordering system and system interface. In addition, it is possible to prevent the omission of orders or communication errors by giving functions such as receipt and arrangement of orders, reminders, priority, etc. between the purchaser and the receiver. In addition, a small business owner can effectively manage customer order information with low cost.

The apparatus described above may be implemented as a hardware component, a software component, and / or a combination of hardware components and software components. For example, the apparatus and components described in the embodiments may be implemented within a computer system, such as, for example, a processor, a controller, an arithmetic logic unit (ALU), a digital signal processor, a microcomputer, a field programmable gate array (FPGA) , A programmable logic unit (PLU), a microprocessor, or any other device capable of executing and responding to instructions. The processing device may execute an operating system (OS) and one or more software applications running on the operating system. The processing device may also access, store, manipulate, process, and generate data in response to execution of the software. For ease of understanding, the processing apparatus may be described as being used singly, but those skilled in the art will recognize that the processing apparatus may have a plurality of processing elements and / As shown in FIG. For example, the processing unit may comprise a plurality of processors or one processor and one controller. Other processing configurations are also possible, such as a parallel processor.

The software may include a computer program, code, instructions, or a combination of one or more of the foregoing, and may be configured to configure the processing device to operate as desired or to process it collectively or collectively Device can be commanded. The software and / or data may be in the form of any type of machine, component, physical device, virtual equipment, computer storage media, or device , Or may be permanently or temporarily embodied in a transmitted signal wave. The software may be distributed over a networked computer system and stored or executed in a distributed manner. The software and data may be stored on one or more computer readable recording media.

The method according to an embodiment may be implemented in the form of a program command that can be executed through various computer means and recorded in a computer-readable medium. The computer-readable medium may include program instructions, data files, data structures, and the like, alone or in combination. The program instructions to be recorded on the medium may be those specially designed and configured for the embodiments or may be available to those skilled in the art of computer software. Examples of computer-readable media include magnetic media such as hard disks, floppy disks and magnetic tape; optical media such as CD-ROMs and DVDs; magnetic media such as floppy disks; Magneto-optical media, and hardware devices specifically configured to store and execute program instructions such as ROM, RAM, flash memory, and the like. Examples of program instructions include machine language code such as those produced by a compiler, as well as high-level language code that can be executed by a computer using an interpreter or the like. The hardware devices described above may be configured to operate as one or more software modules to perform the operations of the embodiments, and vice versa.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed exemplary embodiments. For example, it is to be understood that the techniques described may be performed in a different order than the described methods, and / or that components of the described systems, structures, devices, circuits, Lt; / RTI > or equivalents, even if it is replaced or replaced.

Therefore, other implementations, other embodiments, and equivalents to the claims are also within the scope of the following claims.

211:
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Claims (7)

An order management method performed by an order management system including an exchange unit and a management unit,
It provides communication functions related to orders through social platforms that provide social services.
Providing, at the exchange, a document in a format specified for the order; And
Exchanging the document between users of the social service and accepting the order at the management unit
Lt; / RTI >
The social platform comprises:
The present invention relates to a service platform for providing a messenger service including an order management function, implemented in an in-app form on an orderer terminal and a receiver terminal, which are clients in cooperation with a messenger server in a client-server environment,
Wherein the step of providing a document of a format specified for the order comprises:
A messenger account is used to provide a document of a format specified according to an order subject or a transaction type to the recipient terminal via the messenger service,
Receiving details of the order from the orderer terminal through the messenger service,
Wherein the accepting of the order comprises:
The messenger service is used to confirm or update the received order book by switching the messenger screen for receiving the details of the order to the order management screen,
Wherein the step of providing a document of a format specified for the order comprises:
Providing a document of a format selected by the orderer terminal or the acceptance terminal among a plurality of formats registered in the social platform,
Providing an order form to the acceptance terminal, the order form including an order related item according to the order object or the transaction type,
Wherein the order form includes a file attaching function for attaching a file to the order form, the order form being configured in a format for inputting an order related matter according to the order object or the transaction type,
Wherein the accepting of the order comprises:
Wherein when the orderer terminal creates an order related item through the document, it transmits a document including the order related item to the receiver terminal related to the order,
The communication function for the orderer terminal includes a function of transmitting a document in real time, a function of sorting and displaying an order list, a function of displaying a connection state of an acceptance terminal to which an order is received, a confirmation function of a reception terminal A function of changing the order related item with respect to each order case, a function of transmitting the change of the order related item in real time, a function of confirming whether or not the acceptance terminal is confirmed with respect to the order case in which the order related item is changed Providing the function to provide,
The communication function for the acceptance terminal is a function for preventing omission of order and communication error. It is a function for receiving the document in real time and receiving the order, a function for sorting and displaying the received order list, A function of checking whether the acceptance terminal is confirmed or not and confirming whether or not the acceptance terminal is confirmed, a function of reminding the confirmation request of an unidentified order, and a function of receiving the change of the order related item in real time and,
Wherein the step of providing a document of a format specified for the order comprises:
Exchanging an order that includes the order subject or the order-related item according to the transaction type as a document of the format specified between the purchaser and the acceptor,
The order management method comprising the steps of: The method according to claim 1,
The communication function includes at least one of a B2B communication function, a communication function between a business and a consumer (B2C), and a communication function between an individual
The order management method comprising the steps of: delete delete delete delete It provides communication functions related to orders through social platforms that provide social services.
An exchange for providing a document of a format specified for the order; And
A manager for exchanging the document between users of the social service and accepting the order,
Lt; / RTI >
The social platform comprises:
The present invention relates to a service platform for providing a messenger service including an order management function, implemented in an in-app form on an orderer terminal and a receiver terminal, which are clients in cooperation with a messenger server in a client-server environment,
Wherein,
A messenger account is used to provide a document of a format specified according to an order subject or a transaction type to the recipient terminal via the messenger service,
Receiving details of the order from the orderer terminal through the messenger service,
Wherein,
The messenger service is used to confirm or update the received order book by switching the messenger screen for receiving the details of the order to the order management screen,
Wherein,
Providing a document of a format selected by the orderer terminal or the acceptance terminal among a plurality of formats registered in the social platform,
Providing an order form to the acceptance terminal, the order form including an order related item according to the order object or the transaction type,
Wherein the order form includes a file attaching function for attaching a file to the order form, the order form being configured in a format for inputting an order related matter according to the order object or the transaction type,
Wherein,
Wherein when the orderer terminal creates an order related item through the document, it transmits a document including the order related item to the receiver terminal related to the order,
The communication function for the orderer terminal includes a function of transmitting a document in real time, a function of sorting and displaying an order list, a function of displaying a connection state of an acceptance terminal to which an order is received, a confirmation function of a reception terminal A function of changing the order related item with respect to each order case, a function of transmitting the change of the order related item in real time, a function of confirming whether or not the acceptance terminal is confirmed with respect to the order case in which the order related item is changed Providing the function to provide,
The communication function for the acceptance terminal is a function for preventing omission of order or communication error. It is a function for accepting the order in real time by receiving the document, sorting and displaying the received order list, A function of checking whether the acceptance terminal is confirmed or not and confirming whether or not the acceptance terminal is confirmed, a function of reminding the confirmation request of an unidentified order, and a function of receiving the change of the order related item in real time and,
Wherein,
Exchanging an order that includes the order subject or the order-related item according to the transaction type as a document of the format specified between the purchaser and the acceptor,
The order management system.

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