KR101482906B1 - Smart hotel management system and method - Google Patents

Abstract

The present invention relates to a smart hotel management system which is based on the near field communications (NFC) and a smartphone platform, and a hotel management method thereof. The hotel management method according to an embodiment of the present invention includes the steps of: processing check-in information and check-out information; processing door-lock log information; processing occupancy status information; processing room-related information; providing the room-related information; and processing completion information.

Description

[0001] Smart hotel management system and method [0002]

The present invention relates to a smart hotel management system and method, and more particularly, to a smart hotel management system that manages a hotel comprehensively using a smart phone and short-range wireless communication (for example, NFC (Near Field Communication) System and method.

Generally, for the purpose of efficiently operating a hotel and providing high-quality service, it is necessary to maintain cleanliness and a pleasant environment to maintain the optimization of the room, and the manager will frequently move around the room to check the cleaning status, room temperature, To save energy and to visit the guest room to make sure that there is a guest in the room. Also, in order to computerize the hotel room management, a separate computer man should check and input the data from time to time. In other words, it is difficult to detect the room usage status from the front without a separate inspection worker, and it is impossible to grasp the environmental condition of the room, and temperature control and lighting control can not be performed from the center. Thus, excessive energy consumption and unpleasant environment are maintained, Since the wrong data entered at the time of input will cause a great loss to the management, it will be necessary to automate hotel room management. Nevertheless, it is difficult to implement automatic control and computerization of the rooms, and it is difficult to construct a separate communication network.

Korean Patent Laid-Open No. 10-2002-0083698 (published on November 4, 2002), based on Embedded TCP / IP, provides a more detailed description of the hotel room management through remote control in the front office and general management room through centralized control And a hotel room management system using an embedded TCP / IP for accurate room management. The room management system recognizes the entrance / exit state detection switch of each room, the key tag of each room, Controller, a switch panel that can directly control the lighting equipment by the switch panel installed in each room, and a TCP / IP protocol communication port that can transmit the information of the electrical appliance usage status of each room to the remote front, Can be managed. According to the disclosed technology, not only the computerization of the hotel room management but also the management of the electric devices and the lighting control of each room can be centrally managed, thereby saving unnecessary energy and maintaining a pleasant room environment, thereby maximizing the efficiency of hotel room management .

Korean Patent Laid-Open No. 10-2011-0006876 (published on Jan. 21, 2011) automatically detects the entrance and departure status of a guest, and various electronic devices installed in the guest room can be remotely controlled using a TV installed in the guest room. Of course, the present invention relates to a hotel room management and control apparatus that can request various services provided by a hotel using a TV, and can also make use of nearby facilities through a TV. According to the disclosed technique, a door lock for opening and closing a door, a key holder for detecting whether or not an access card is inserted, an indicator for indicating whether a guest enters a room, an outlet for power supply, a lighting device, And an air conditioner that operates according to control information of the temperature controller. The hotel room management and control device issues an access card for distribution to a guest, and a room control unit (RCU) A guest room management terminal for checking whether a guest is staying in the guest room information received from the guest room management server, collecting and processing the guest's service request and reservation information transmitted from the management controller installed in each guest room; A guest room management terminal and an RCU, a guest can remotely control an electronic device in a room, output a guide screen composed of icons for requesting a hotel service and reservation for an additional facility on a TV screen, A management controller for transmitting the service request information and the reservation information to the room management terminal or the RCU; A TV which outputs a guidance screen output from the management controller, supplies the electronic device control information, service request information and reservation information selected by the guest's remote control operation to the management controller; And controls the various electronic devices installed in the room to control the entrance / exit card detection information of the keyhole to be transmitted to the guest room management terminal, and controls the indicator to display the entrance / exit status of the guest according to the entrance / And an RCU for remotely controlling the lighting device and the air conditioner according to the control information of the management controller.

In the case of the above-mentioned conventional hotel management, there has been a limit in maximizing the operation of the hotel and maximizing the customer service in accordance with the technological advances of the new information age. Also, the service of the hotel such as entrance, security, emergency measures, Therefore, there is a disadvantage in that it is difficult to provide the service individually and it is inconvenient, and the management manpower increases and the room energy is wasted as well.

Korean Patent Publication No. 10-2002-0083698 Korean Patent Publication No. 10-2011-0006876

Disclosure of Invention Technical Problem [8] Accordingly, the present invention has been made keeping in mind the above problems occurring in the prior art, and an object of the present invention is to provide a system and method for managing hotels in a comprehensive manner using smart phones and short- A smart hotel management system and method are provided.

In order to solve these problems, according to one aspect of the present invention, after providing check-in information and check-out information for each room, providing event information for each sub-facility, generating and transmitting an information request signal, A front terminal for inputting room-related information or auxiliary-facility-related information for each sub-facility and displaying the information in real time; Check-in information, check-out information, or event information, and stores the check-in information, check-out information, and event information, and stores the information related to the corresponding room A hotel management server for reading and delivering information or information related to facilities; A database for storing room-related information for each room identification code, auxiliary facility-related information for each facility identification code, and general-purpose information in a database; Related information to the front terminal or the hotel management server, notifies the hotel management server in response to the request of the room related information, and then notifies the hotel management server A plurality of RCUs for receiving room-related information from a user and providing the information to a customer; A plurality of room floor relays for relaying transmission / reception data between the front terminal or the hotel management server and the RCU; A plurality of short-range wireless communication terminals installed at an entrance of each of the subsidiary facilities, performing a short-range wireless communication with the short-range wireless communication module, and transmitting a predetermined second facility identification code; A plurality of sub-facility layer relays for relaying transmission / reception data between the front terminal or the hotel management server and the short-range wireless communication terminal; A plurality of room indicators installed at an entrance of each of the rooms for performing short-range wireless communication with a short-range wireless communication module and transmitting a pre-set room identification code; A plurality of easy-to-operate communication terminals for generating and transmitting an information request signal upon accessing the room indicator or the short-range wireless communication terminal, and receiving and displaying the room-related information or the sub-facility related information suited to the user; And a wireless communication device having a wireless communication module and performing wireless communication between the easy-to-use communication terminal and the hotel management server.

In one embodiment, the hotel management server extracts a room identification code or an accessory identification code and a personal identification code from the information request signal transmitted from the easy-to-communicate communication terminal via the wireless communication device, Related information or auxiliary facility-related information corresponding to the room identification code or the auxiliary facility identification code from the database, and transfers the read room-related information or the auxiliary facility-related information to the easy-to-use communication terminal through the wireless communication device.

In one embodiment, the room indicator does not display room-related information at normal times, but displays room-related information at the time of proximity of the easy-to-communicate employee terminal, or transmits the information to the easy-to- .

In one embodiment, the room indicator receives completion information through short-range wireless communication from the input means or the employee-friendly communication terminal, and transmits the completed information to the hotel management server through the RCU via the room floor repeater do.

In one embodiment, the easy-to-use communication terminal may set a room ID code or a sub-ID code received from the room indicator or the short-range wireless communication terminal at a time of accessing the room indicator or the near- After the information is transmitted to the hotel management server via the wireless communication device, the information is transmitted from the hotel management server through the wireless communication device, Is received.

In one embodiment, the smart hotel management system comprises: a plurality of key sensors installed in an entrance of each room for informing the RCU of key insertion status; A plurality of multi-function switch panels installed on a wall of a bedroom of each of the rooms, for informing the RCU of illuminance adjustment and relay on / off according to a user's operation; The RCU is installed on the wall of the bedroom of each room, and controls the temperature of the room by driving the room heating / cooling device according to the operation of the customer, and informs the RCU to set the temperature at the time of going out. A plurality of temperature switch panels for informing the RCU to adjust the strength of the fan coil unit; A plurality of emergency switch panels installed on a wall of a bath room of each of the rooms for informing the RCU of emergency call information according to a user's operation; And a room control room switch, which is installed near the bed room of each room and has an alarm icon, a current time display, a temperature display, a black mask LCD for displaying an alarm time, a DND and a cleaning status display, And a plurality of bedside panels for informing the RCU of identity of the key card by reading data of the key card. The multi-function switch panel includes a DND and a cleaning request switch to inform the RCU of a DND and a cleaning request of the customer.

According to another aspect of the present invention, a front-end terminal provides check-in information, check-out information, or event information to a hotel management server so that the hotel management server can check-in information, check-out information, A first step of storing in a database for each facility; The RCU notifies the front terminal or the hotel management server through the room floor repeater, and the front terminal displays the room related information in real time for each room, and the hotel management server A second step of storing room-related information in a database for each room; When the communication terminal accesses the room indicator, the room indicator transmits the predetermined room identification code to the easy-to-operate communication terminal through the short-range wireless communication. Accordingly, the easy-to-operate communication terminal generates the information request signal, To the hotel management server through a third step; The hotel management server reads the room-related information corresponding to the information request signal and transmits the room-related information to the easy-to-operate communication terminal through wireless communication. The easy-operation communication terminal receives the room- Step 4; When the easy-to-operate communication terminal accesses the short-range wireless communication terminal, the short-range wireless communication terminal transmits the predetermined accessory identification code to the easy-to-operate communication terminal through short-range wireless communication. And transmitting it to the hotel management server through wireless communication; And the hotel management server reads the corresponding auxiliary facility related information according to the information request signal and transmits the auxiliary facility related information to the easy-to-operate communication terminal through the wireless communication. Thus, the easy-to-operate communication terminal receives the auxiliary facility- And a sixth step of providing a smart hotel management method.

In one embodiment, in the second step, the room indicator reads the card key identification code of the adjacent card key and transmits it to the RCU. After the RCU compares the card key identification code with the stored room identification information, Releasing the door lock, generating door lock access information, and notifying the front terminal or the hotel management server through the passenger compartment relay; The front terminal displays door lock access information in real time for each room, and the hotel management server stores door lock access information in a database for each guest room; The key sensor informs the RCU of the key insertion state, and the RCU confirms the key insertion state to use the electric heat and the electric lamp, generates the room condition information, and notifies the front terminal or the hotel management server through the room floor repeater step; And the front terminal displays the room status information in real time for each room, and the hotel management server stores the room status information in the database for each room.

In one embodiment, the second step includes: causing the RCU to perform illuminance adjustment and relay on / off of the illuminating device when performing a user operation using the multi-function switch panel; Controlling the temperature of the room by driving the room heating / cooling device when the user operates the temperature switch panel; adjusting the strength of the fan coil unit to allow the temperature to be set automatically when the user goes out; When performing user operation using the bedside panel, the RCU reads the data of the key card so as to accurately identify the identity, and controls the dimming, the group control, the lighting directing function, the room temperature control, the set value automatic control, Providing an empty room reference temperature difference control; In case of operating the DND and the cleaning request switch of the multi-function switch panel, the multi-function switch panel informs the RCU of the customer's DND and cleaning request; Displaying the current temperature of the room in the temperature switch panel and informing the RCU thereof; And informing the RCU of the emergency switch panel by generating emergency call information according to a user operation.

In one embodiment, in the smart hotel management method, when the completion information is input through the short distance wireless communication from the input means or the easy-to-operate communication terminal, the room indicator passes the completion information to the RCU, A seventh step of informing the front terminal or the hotel management server through the floor repeater; And the front terminal displays the completion information in real time for each room, and the hotel management server stores the completion information in a database for each guest room.

According to the present invention, it is possible to provide a smart hotel management system and a method for managing a hotel comprehensively using a smart phone and short-range wireless communication (for example, NFC, etc.) Accordingly, it is possible to maximize the intelligent operation of the hotel and the customer service. Further, according to the present invention, it is possible to integrally provide services such as entrance, security, emergency measures, room and auxiliary facilities information of a hotel with a single smartphone, thereby providing faster and more convenient services, It is possible to greatly reduce the cost.

1 is a diagram illustrating a smart hotel management system according to an embodiment of the present invention.
FIG. 2 is a view for explaining a room management configuration interlocked with the RCU (Room Control Unit) shown in FIG.
3 is a view for explaining the arrangement of a room management configuration interlocked with the RCU in FIG.
4 is a flowchart illustrating a smart hotel management method according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art can easily carry out the present invention. However, the description of the present invention is merely an example for structural or functional explanation, and the scope of the present invention should not be construed as being limited by the embodiments described in the text. That is, the embodiments are to be construed as being variously embodied and having various forms, so that the scope of the present invention should be understood to include equivalents capable of realizing technical ideas. Also, the purpose or effect of the present invention should not be construed as limiting the scope of the present invention, since it does not mean that a specific embodiment should include all or only such effect.

Meanwhile, the meaning of the terms described in the present invention should be understood as follows.

The terms "first "," second ", and the like are intended to distinguish one element from another, and the scope of the right should not be limited by these terms. For example, the first component may be referred to as a second component, and similarly, the second component may also be referred to as a first component.

It is to be understood that when an element is referred to as being "connected" to another element, it may be directly connected to the other element, but there may be other elements in between. On the other hand, when an element is referred to as being "directly connected" to another element, it should be understood that there are no other elements in between. On the other hand, other expressions that describe the relationship between components, such as "between" and "between" or "neighboring to" and "directly adjacent to" should be interpreted as well.

It should be understood that the singular " include "or" have "are to be construed as including a stated feature, number, step, operation, component, It is to be understood that the combination is intended to specify that it does not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, or combinations thereof.

All terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs, unless otherwise defined. Commonly used predefined terms should be interpreted to be consistent with the meanings in the context of the related art and can not be interpreted as having ideal or overly formal meaning unless explicitly defined in the present invention.

A smart hotel management system and method according to an embodiment of the present invention will now be described in detail with reference to the drawings.

1 is a diagram illustrating a smart hotel management system according to an embodiment of the present invention.

1, a smart hotel management system 100 includes a front terminal 110, a hotel management server 120, a database 130, a wireless communication device 140, a plurality of floor relays (FIMs) Indicator monitors 150-1 to 150-N, a plurality of RCUs 160-1 to 160-M, a plurality of room indicators 170-1 to 170-L, A plurality of near-field wireless communication terminals 190-1 to 190-H, and a plurality of easy-to-operate communication terminals 210-1 to 210-G.

The front desk terminal 110 is provided with check-in information and check-out information (or event information (for example, usage plans and event schedules such as contents of events, etc.) for each room through input means such as a keypad, And transmits the generated information request signal to the hotel management server 120 in accordance with the operator's command through the input means and then transmits the information request signal from the hotel management server 120 to the guest management server 120. [ (For example, check-in and check-out, a room status, a temperature status, a room access record, a cleaning completion, a DND, a cleaning request, etc.) for each room or each sub- (For example, information on facilities, time, personnel, event schedule, event schedule, facility and equipment preparation status, inspection status, patrol) Beams, gives display via an output means such as a cleaning condition, beverage and food preparation information) to a monitor, a touch screen in real time.

The hotel management server 120 integrally manages room-related information for each room identification code (or personal identification code), auxiliary facility-related information for each auxiliary facility identification code (or personal identification code), general-purpose information, Stores the check-in information and the check-out information input from the terminal 110 in the database 130 for each guest room or stores the event information in the database 130 for each sub-facility, Related information or auxiliary facility related information corresponding to the information request signal transmitted from the device 140 from the database 130 and transmits the read room related information or auxiliary facility related information to the front terminal 110. [ Or to the wireless communication device 140.

In one embodiment, the hotel management server 120 extracts and verifies the room identification code (or the accessory identification code) and the personal identification code from the information request signal received from the wireless communication device 140, Related information or auxiliary facility-related information corresponding to the identified room identification code or auxiliary facility identification code from the database 130 and transmits the read room-related information or auxiliary facility-related information to the radio communication apparatus 140, Therefore, in the case of the guest room, it is possible to provide quick processing of tasks such as cleaning, room sales, emergency alarm, saving of labor cost, improvement of service quality, efficient guest room operation and enabling escort of VIP customers. In the case of the facilities, it is easy to operate the facilities such as reservations, saving of waiting time, easy cooperation between other departments, thorough security, facility preparation and quick situation handling, Rapid delivery of boats, and efficient facility operation.

The database 130 stores room related information (e.g., room information, outgoing information, vacant room information, NFC door lock access information, cleaning request information, cleaning completion information, DND (Do (for example, additional facility information, time, number of persons, or the like) for each sub-facility identification code (or personal identification code) Such as the contents of the event and the schedule of the event, the facility and equipment preparation state information, the inspection state information, the patrol information, the cleaning state information, the beverage and the meal preparation information, etc.).

In one embodiment, the database 130 may include general purpose information (e.g., facility guidance information, event planning information, general room sales status information such as occupancy room, vacancy, reservation, Information on preparation of fixtures, weather information, traffic information, tourist information, exchange rate information, usage fee guidance information, various operation manual information, and the like) in a database.

The wireless communication device 140 includes a wireless communication module such as a WIFI module and a Bluetooth module so as to perform wireless communication between the plurality of employee friendly communication terminals 210-1 to 210- After receiving the information request signal from the easy-to-operate communication terminals 210-1 to 210-G via wireless communication and transmitting the information request signal to the hotel management server 120, And transmits the facility-related information to the easy-to-operate communication terminals 210-1 to 210-G via wireless communication.

The room floor repeaters 150-1 to 150-N relay the transmission / reception data between the front terminal 110 or the hotel management server 120 and the plurality of RCUs 160-1 to 160-M.

In one embodiment, the in-room repeaters 150-1 through 150-N provide a direct connection between the front terminal 110 or the hotel management server 120 and a plurality of RCUs 160-1 through 160-M (For example, check-in and check-out, cleaning, cleaning completion, residence, going out, etc.) in one second transmitted from the RCUs 160-1 to 160- And can display the status of each room through a monitor (for example, a room status icon, etc.). Accordingly, it is possible to quickly grasp the status of the room, Processing can be enabled.

The RCUs 160-1 to 160-M are room control devices installed in each room. The RCUs 160-1 to 160-M are used to control the room status such as entrance / exit of a room, use / residence of a room, temperature of a room, completion of cleaning, And transmits the generated information to the front terminal 110 or the hotel management server 120 via the room-floor repeaters 150-1 to 150-N. In response to the request of the room-related information, Related information from the hotel management server 120 after receiving the room-related information from the hotel management server 120 and providing the room-related information to the user (that is, the customer) .

In one embodiment, the RCUs 160-1 through 160-M include a temperature control unit, a lighting control unit, a power unit, a terminal unit, a lamp, and an electric heating ELB (Earth Leakage Breaker) It is possible to install the case to make it electrically safe, to prevent dust and foreign matter from being used for a long time, to connect all the wiring through the terminal unit and to eliminate the electrical contact failure. To ensure safety in the event of an electrical fault and to allow manual control even when the temperature or lighting control switch fails due to temperature control unit or lighting control unit and can be easily operated, Can be installed.

Each of the room indicators 170-1 to 170-L is a terminal installed at an entrance of each room and is equipped with a short range wireless communication module such as an NFC (Near Field Communication) module, an RF communication module, and an infrared communication module And performs short-distance wireless communication with a plurality of the employee-friendly communication terminals 210-1 to 210-G. The personal identification information (E.g., a room identification code) to the easy-to-operate communication terminals 210-1 to 210-G via short-range wireless communication.

In one embodiment, the room indicators 170-1 through 170-L may be configured to display DND and cleaning requests as LEDs, such as a conventional chime indicator, to expose privacy, The proximity wireless communication sensor is provided so as not to display the occupancy status or the like in the normal state and the room related information (for example, DND, cleaning request, etc.) with LEDs, or may transmit the room-related information to the employee-friendly communication terminals 210-1 to 210-G to display them.

In one embodiment, the room indicators 170-1 to 170-L may include a call function switch, a display LED, and the like. Further, the room indicators 170-1 to 170-L may be input means (such as a touch screen or the like) Completion information such as completion of cleaning, completion of services such as laundry, and the like are received through the RCUs 160-1 to 160-M via the room floor repeaters 150-1 to 150-M -N to the hotel management server 120 via the Internet.

The facility floor repeaters 180-1 to 180-F relay the transmission / reception data between the front terminal 110 or the hotel management server 120 and the plurality of short-range wireless communication terminals 190-1 to 190-H Do it.

The short-range wireless communication terminals 190-1 to 190-H include a short-range wireless communication module such as an NFC module, an RF communication module, and an infrared communication module as a terminal installed at an entrance of each sub- And performs near-field communication with the employee-friendly communication terminals 210-1 to 210-G. When the friendly communication terminals 210-1 to 210-G access the employee-friendly communication terminals 210-1 to 210-G, , An accessory identification code, etc.) to the easy-to-operate communication terminals 210-1 to 210-G via short-range wireless communication.

Employee friendly communication terminals 210-1 to 210-G are mobile communication terminals such as a smart phone, a mobile phone, and a smart pad, and are equipped with wireless communication modules such as a WIFI module and a Bluetooth module, For example, an NFC module, an RF communication module, an infrared communication module, and the like, and is provided with a plurality of room indicators 170-1 to 170-L and a plurality of short- And performs near-field wireless communication with the room indicators 170-1 to 190-H. Upon accessing the room indicators 170-1 to 170-L or the near-field communication terminals 190-1 to 190-H, And transmits the generated information to the wireless communication device 140 via the wireless communication. Then, the wireless communication device 140 receives the room-related information or the information related to the auxiliary room, Display.

In one embodiment, the employee-friendly communication terminals 210-1 to 210-G, when approaching the room indicators 170-1 to 170-L or the near-field communication terminals 190-1 to 190-H, Receives the room identification code or the sub-facility identification code from the room indicators 170-1 to 170-L or the short-range wireless communication terminals 190-1 to 190-H via the short-distance wireless communication, The accessory identification code is included in the information request signal for requesting the room-related information or the information related to the accessory facility together with the pre-set own unique identification information (i.e., the personal identification code, etc.) Related information or auxiliary facility-related information that is suitable for itself through wireless communication from the wireless communication device 140 after it is transmitted to the wireless communication device 140 through communication.

The smart hotel management system 100 having the above-described configuration is configured to perform wireless communication (for example, WIFI, Bluetooth, etc.) and short-range wireless communication The hotel can maximize the intelligent operation of the hotel and the customer service in accordance with the technological advances in the new information age by managing the hotels in a comprehensive manner using the NFC, RF communication, infrared communication, etc., -1 ~ 210-G) It is possible to provide integrated services such as entrance, security, emergency measures, room and auxiliary facilities information of Hanaro Hotel, and provide faster and more convenient services, Energy can be greatly reduced.

The smart hotel management system 100 having the above-described configuration adopts a general hotel operating solution using the easy-to-operate communication terminals 210-1 to 210-G, and uses NFC sensors and NFC door locks ) To maximize the efficiency of operation of rooms and floors by using NFC technology such as NFC, etc., and to use the easy-to-use communication terminals 210-1 to 210-G for staff access, security, room cleaning and inspection, facility management, We can improve customer satisfaction, management manpower and management ability by unifying service and we can select various materials such as European slim design, plastic, stainless steel, aluminum (Aluminuim) , Easy to use switch, harmony with interior, digital RF key sensor, etc. Pre-cooling, preheating, temperature difference control when out, empty control, alarm alarm when abnormal temperature is detected, lighting control, , LED lighting control solution, digital dimming, and so on.

FIG. 2 is a view for explaining a room management configuration interlocked with the RCU shown in FIG. 1, and FIG. 3 is a view for explaining an arrangement of a room management configuration interlocked with the RCU shown in FIG.

2 to 3, the smart hotel management system 100 includes, in addition to the front terminal 110, the room floor repeater 150, the RCU 160, and the room indicator 170 shown in FIG. 1, Function switch panel 230, a plurality of temperature switch panels 240, a plurality of emergency switch panels (hereinafter referred to as " emergency switch panels ") 240, 250, and a plurality of bed side panels 260.

The key sensor 220 is a digital RF key sensor installed inside an entrance of each guest room. The key sensor 220 informs the RCU 160 of a key insertion state (i.e., a standby state) so that heat and electric power can be used at the time of key insertion.

The multi-function switch panel 230 is installed on a wall of a bedroom of each room and includes a label, a display LED, a lighting control switch, and the like, To the RCU 160 to perform illumination control and relay on / off. At this time, the RCU 160 can reduce the illumination energy by controlling the lighting control of the guest room, the forced (manual) operation function when necessary, and the control status display function of the PC monitor.

In one embodiment, the multi-function switch panel 230 may include a DND and a cleaning request switch to inform the RCU 160 of the DND and cleaning request of the user (i.e., the customer).

The temperature switch panel 240 is provided on the wall of the bedroom of each room, and includes a temperature display LCD, a display LED, an operation switch, and the like to drive the room heating and cooling apparatus according to the operation of the user The RCU 160 informs the RCU 160 of the current temperature of the room and informs the RCU 160 of the current temperature of the room and adjusts the intensity of the fan coil unit RCU 160. < / RTI > At this time, the RCU 160 monitors the heating temperature of the room, and can save heating energy by reservation, preheating control function, automatic temperature control function at the time of leaving, basic temperature setting function at the time of rest, abnormal temperature alarm,

The emergency switch panel 250 is installed on a wall of a bath room of each guest room and generates emergency call information according to an operation of a user (i.e., a customer) and notifies the RCU 160 of the emergency call information.

The bed side panel 260 is installed in a table-mounted manner near the bed room of each guest room, and is provided with an alarm icon, a current time display, a temperature display, a black mask LCD for displaying the alarm time, a DND, It is equipped with a lighting control switch, a temperature control switch, a room service switch, and the like as a touch-type advanced technology for enhancing the image of a hotel. It reads the data of the RF key card to accurately identify the identity of the customer, staff, RCU 160. < / RTI > At this time, the RCU 160 provides dimming, group control, illumination directing function, room temperature control, set value automatic control, out-going temperature difference control, and empty-room reference temperature difference control.

4 is a flowchart illustrating a smart hotel management method according to an embodiment of the present invention.

Referring to FIG. 4, when the operator inputs check-in information and check-out information for each guest room by input means such as a keypad, a touch panel, or the like, And the check-in information and the check-out information input through the server 120 to the hotel management server 120. Further, in the case where the event information (e.g., the use plan and the event schedule such as the event contents, etc.) is input for each event through the input means, the front terminal 110, And provides the hotel management server 120 with event information input via the Internet. The hotel management server 120 stores the check-in information, the check-out information, and the event information provided from the front terminal 110 in the database 130 for each room or each facility (S401).

When the customer holds the card key and approaches the room indicators 170-1 to 170-L installed at the entrance of the room after processing the check-in information and the check-out information at step S401 as described above, (I.e., the card key identification code) of the adjacent card key and transmits the read card key identification code to the RCUs 160-1 to 160-M do. Then, the RCUs 160-1 to 160-M compares the card key identification code transmitted from the room indicators 170-1 to 170-L with the stored room identification information, To release the door lock. At this time, the RCUs 160-1 to 160-M generate NFC door lock access information and transmit the room related information including the NFC door lock access information to the front terminal (150-1 to 150- 110 or the hotel management server 120, respectively. Accordingly, the front terminal 110 monitors the room-related information (i.e., NFC door lock access information) notified via the room floor repeaters 150-1 to 150-N in real time for each room, Output means. In addition, the hotel management server 120 stores the room-related information (i.e., NFC door lock access information) notified via the room floor repeaters 150-1 to 150-N in the database 130 for each room ( S402).

When the customer inserts the card key into the key sensor 220 installed in the entrance of each room after the door lock access information is processed in the above-described step S402, the key sensor 220 detects the key insertion state That is, a redundancy state) to the RCU 160. Accordingly, the RCUs 160-1 to 160-M can check the key insertion state notified from the key sensor 220 and use the electric heat and the electric lamp. At this time, the RCU 160-1 to 160- To the front terminal 110 or the hotel management server 120 through the room floor repeaters 150-1 to 150-N. Accordingly, the front desk terminal 110 displays the room-related information (i.e., the room status information) notified via the room floor repeaters 150-1 to 150-N in real time for each room. In addition, the hotel management server 120 stores the room-related information (i.e., the room status information) notified via the room floor repeaters 150-1 to 150-N in the database 130 for each room (S403 ).

If the customer performs the user operation (that is, the customer operation) using the multi-function switch panel 230 installed in the wall of the bedroom in each room after the processing of the redundancy state information at step S403 as described above , The RCU 160 causes illumination control of the illumination device and relay on / off. At this time, the RCU 160 saves the lighting energy by controlling the lighting control of the guest room, the forced (manual) operation function when necessary, and the control status display function to the PC monitor.

When the customer operates the DND and cleaning request switch of the multi-function switch panel 230, the multi-function switch panel 230 informs the RCU 160 of the customer's DND and cleaning request.

When a customer performs a user operation (that is, a customer operation) by using a temperature switch panel 240 installed in a wall of a bedroom of each room, the RCU 160 drives the room heating / cooling device to adjust the temperature of the room It makes automatic temperature setting at the time of going out and adjusts the strength of the fan coil unit. The temperature switch panel 240 also displays the current temperature of the room and informs the RCU 160 of the current temperature of the room. At this time, the RCU 160 monitors the heating temperature of the room, and can save heating energy by reservation, preheating control function, automatic temperature control function at the time of leaving, basic temperature setting function at the time of rest, abnormal temperature alarm,

The emergency switch panel 250 installed on the wall of the bath room of each guest room by the customer generates the emergency call information according to the operation of the user (i.e., the customer) and informs the RCU 160 of the emergency call information.

When a customer performs a user operation (that is, a customer operation) using a bed side panel 260 installed in a table-mounted manner near a bed room of each room, the RCU 160 reads data of the RF key card, Staff, and other persons, and provide dimming, group control, lighting directing function, room temperature control, automatic setting control, out-of-door temperature control, and empty-room reference temperature difference control.

The RCUs 160-1 to 160-M collect information on the status of a room, such as entrance and exit of a room, presence or absence of a room, presence of a room, cleaning completion, DND, and cleaning, And transmits the generated information to the front terminal 110 or the hotel management server 120 through the room-floor repeaters 150-1 to 150-N. Accordingly, the front desk terminal 110 displays room-related information notified through the passenger floor repeaters 150-1 to 150-N in real time for each room. In addition, the hotel management server 120 stores the room-related information notified through the room-floor repeaters 150-1 to 150-N in the database 130 for each room (S404).

After the staff-friendly communication terminals 210-1 to 210-G approach the room indicators 170-1 to 170-L after processing the room-related information in the above-described step S404, the room indicator (170-1 to 170-L) transmits its own unique identification information (that is, a room identification code or the like) to the easy-to-operate communication terminals 210-1 to 210-G via short-range wireless communication give.

In one embodiment, the room indicators 170-1 to 170-L do not normally display the occupancy status or the like, but are provided with the proximity wireless communication sensors, and the occupant friendly communication terminals 210-1 to 210-G (For example, DND, cleaning request, etc.) on the LED or transmit the room-related information to the employee-friendly communication terminals 210-1 to 210-G.

The employee friendly communication terminals 210-1 to 210-G generate an information request signal upon accessing the room indicators 170-1 to 170-L and transmit the information request signal to the wireless communication device 140 through wireless communication .

In one embodiment, the easy-to-operate communication terminals 210-1 to 210-G are connected to the room indicators 170-1 to 170-L by wireless LAN communication from the room indicators 170-1 to 170- And stores the received room identification code in an information request signal for requesting room-related information together with predetermined identification information (e.g., personal identification code) of the user, And transmit the information request signal to the wireless communication device 140 through wireless communication.

In one embodiment, the easy-to-operate communication terminals 210-1 to 210-G are connected to the room indicators 170-1 to 170-L by wireless LAN communication from the room indicators 170-1 to 170- Related information (for example, DND and cleaning request, etc.) through the Internet to receive information related to the room.

The wireless communication device 140 receives the information request signal from the easy-to-operate communication terminals 210-1 to 210-G via wireless communication, and transmits the information request signal to the hotel management server 120. [ The hotel management server 120 reads the room-related information corresponding to the information request signal transmitted from the wireless communication device 140 from the database 130 and transmits the read room-related information to the wireless communication device ( 140).

In one embodiment, the hotel management server 120 extracts and verifies the room identification code and the personal identification code from the information request signal transmitted from the wireless communication device 140, Related information corresponding to the identified room identification code can be read from the database 130 and transmitted to the wireless communication device 140. This makes it possible to quickly perform tasks such as cleaning, room sales, emergency alarm, Service quality improvement, efficient guest room operation, and advance escoding of VIP customers. For example, when the personal identification code is the cleaning unit and the room to be cleaned is 201, the hotel management server 120 may transmit the cleaning request information of the room 201 to the wireless communication device 140 from the room related information.

The wireless communication device 140 receives the room-related information from the hotel management server 120 and transmits the room-related information to the easy-to-operate communication terminals 210-1 to 210-G via wireless communication. Accordingly, the easy-to-operate communication terminals 210-1 to 210-G receive room-related information suitable for their own by wireless communication from the wireless communication device 140 and provide them to the individual (i.e., the employee) (S405) .

On the other hand, after the room-related information processing is performed in the above-described step S404, the easy-to-operate communication terminals 210-1 to 210-G are connected to the local wireless communication terminals 190-1 to 190- H), the local wireless communication terminals 190-1 to 190-H transmit unique identification information of itself (i.e., an accessory identification code or the like) To the easy-motion communication terminals 210-1 to 210-G. Accordingly, the easy-to-operate communication terminals 210-1 to 210-G generate an information request signal when approaching the short-range wireless communication terminals 190-1 to 190-H and transmit the information request signal to the wireless communication apparatus 140 through wireless communication, .

In one embodiment, the easy-to-operate communication terminals 210-1 to 210-G are connected to the local wireless communication terminals 190-1 to 190-H at the time of approaching the local area wireless communication terminals 190-1 to 190- For receiving the sub-facility identification code from the base station via the short-range wireless communication and for receiving the sub-facility related information together with the own unique identification information (i.e., the personal identification code) And transmits the information request signal to the wireless communication device 140 through the wireless communication.

The wireless communication device 140 receives the information request signal from the easy-to-operate communication terminals 210-1 to 210-G via wireless communication, and transmits the information request signal to the hotel management server 120. [ Accordingly, the hotel management server 120 reads the subsystem-related information corresponding thereto in response to the information request signal transmitted from the wireless communication apparatus 140 from the database 130, and transmits the read subsystem- To the device (140).

In one embodiment, the hotel management server 120 extracts and verifies the accessory identification code (or personal identification code) from the information request signal transmitted from the wireless communication device 140, At the same time, the auxiliary facility related information corresponding to the identified auxiliary facility identification code can be read out from the database 130 and transmitted to the wireless communication device 140. Accordingly, facility management such as reservation and the like can be saved , Easy cooperation among other departments, thorough security, facility preparation and rapid response, rapid delivery of information related to facilities, and efficient operation of auxiliary facilities. For example, when the personal identification code is a staff and the number of subsidiary facilities to be prepared for various facility fixtures is 101, the hotel management server 120 transmits various facility fixture preparation information of No. 101 to the radio communication apparatus 140 ).

The wireless communication device 140 receives the sub-facility related information from the hotel management server 120 and transmits it to the easy-to-operate communication terminals 210-1 to 210-G via wireless communication. Accordingly, the easy-to-operate communication terminals 210-1 to 210-G receive information related to the affiliated facility from the wireless communication device 140 via wireless communication and display it to the individual (i.e., the employee).

On the other hand, by using the room indicators 170-1 to 170-L to perform the cleaning completion through input means such as a touch screen or the like (or short range wireless communication from the staff communication terminals 210-1 to 210-G) The room indicators 170-1 to 170-L are input to the input means (or the short-range wireless communication from the easy-to-communicate communication terminals 210-1 to 210-G) ) To the RCUs 160-1 to 160-M. The RCUs 160-1 to 160-M transmit completion information transmitted from the room indicators 170-1 to 170-L to the front terminals 110-1 to 150-N through the room floor repeaters 150-1 to 150- ) Or the hotel management server (120). Accordingly, the front terminal 110 can display the completion information, which is notified via the room floor repeaters 150-1 to 150-N, by output means in real time for each room. In addition, the hotel management server 120 stores the completion information notified through the room floor repeaters 150-1 to 150-N in the database 130 for each room (S406).

(Or short-range wireless communication from the employee-friendly communication terminals 210-1 to 210-G) such as a touch screen using the short-range wireless communication terminals 190-1 to 190-H The short range wireless communication terminals 190-1 to 190-H are configured to input completion information such as completion of cleaning through the wireless communication terminal 100, preparation of various facility fixtures, completion of patrol, completion of beverage preparation, The completion information inputted through the local area wireless communication from the terminals 210-1 to 210-G is transmitted to the front terminal 110 or the hotel management server 120 ). Accordingly, the front terminal 110 can display the completion information notified through the room-floor repeaters 150-1 to 150-N through output means in real time for each sub-facility. In addition, the hotel management server 120 may store the completion information, which is notified through the room floor repeaters 150-1 to 150-N, in the database 130 for each sub-facility.

The embodiments of the present invention are not limited to the above-described apparatuses and / or methods, but may be implemented by a program for realizing functions corresponding to the configuration of the embodiment of the present invention, a recording medium on which the program is recorded, And such an embodiment can be easily implemented by those skilled in the art from the description of the embodiments described above.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed exemplary embodiments, It belongs to the scope of right.

100: Smart Hotel Management System
110: front terminal
120: hotel management server
130: Database
140: Wireless communication device
150, 150-1 to 150-N: Room floor repeater
160, 160-1 to 160-M: RCU
170, 170-1 to 170-L: Room Indicator
180-1 ~ 180-F: Additional facility floor repeater
190-1 to 190-H: short-range wireless communication terminal
210-1 ~ 210-G: Employee friendly communication terminal
220: Key sensor
230: Multi-function switch panel
240: Temperature switch panel
250: Emergency switch panel
260: bedside panel

Claims (10)

After providing the check-in information and the check-out information for each room, providing event information for each additional facility, and generating and transmitting an information request signal, the guest room information A front terminal; Check-in information, check-out information, or event information, and stores the check-in information, check-out information, and event information, and stores the information related to the corresponding room A hotel management server for reading and delivering information or information related to facilities; A database for storing room-related information for each room identification code, auxiliary facility-related information for each facility identification code, and general-purpose information in a database; Related information to the front terminal or the hotel management server, notifies the hotel management server in response to the request of the room related information, and then notifies the hotel management server A plurality of RCUs for receiving room-related information from a user and providing the information to a customer; A plurality of room floor relays for relaying transmission / reception data between the front terminal or the hotel management server and the RCU; A plurality of short-range wireless communication terminals installed at an entrance of each of the subsidiary facilities, performing a short-range wireless communication with the short-range wireless communication module, and transmitting a predetermined second facility identification code; A plurality of sub-facility layer relays for relaying transmission / reception data between the front terminal or the hotel management server and the short-range wireless communication terminal; A plurality of room indicators installed at an entrance of each of the rooms for performing short-range wireless communication with a short-range wireless communication module and transmitting a pre-set room identification code; A plurality of easy-to-operate communication terminals for generating and transmitting an information request signal upon accessing the room indicator or the short-range wireless communication terminal, and receiving and displaying the room-related information or the sub-facility related information suited to the user; And a wireless communication device having a wireless communication module and performing wireless communication between the employee-friendly communication terminal and the hotel management server;
Wherein the room indicator does not normally display room related information and is provided with a short range wireless communication sensor to transmit the room identification code to the easy-to-operate communication terminal when approaching the easy-to-communicate communication terminal, And transmits the service completion information to the RCU by receiving the service completion information through the short-range wireless communication from the RSU.
Wherein the short-range wireless communication terminal comprises a short-range wireless communication sensor and transmits an accessory identification code to the easy-to-communicate communication terminal when the easy-to-communicate terminal is accessed;
Wherein the easy-to-use communication terminal receives the room-related information from the room indicator through the short-range wireless communication upon access to the room indicator, displays the room-related information, and transmits the service completion information input through the input means to the short- And transmits the room identification code or the auxiliary facility identification code received from the room indicator or the local area wireless communication terminal to the room indicator or the local area wireless communication terminal through a predetermined personal identification code To the hotel management server via the wireless communication device, and receives the room-related information or the sub-facility-related information suitable for the user through the wireless communication device from the hotel management server Smart hotel management system that features The system.
The hotel management system according to claim 1,
Extracts a room identification code or an accessory identification code and a personal identification code from the information request signal received from the easy-to-communicate communication terminal via the wireless communication device, and corresponds to the room identification code or the accessory identification code Related information or facility-related information from the database and transmits the read-out room-related information to the easy-to-use communication terminal via the wireless communication device.
delete delete delete The method according to claim 1,
A plurality of key sensors installed in an entrance of each of the rooms for informing the RCU of the key insertion state;
A plurality of multi-function switch panels installed on a wall of a bedroom of each of the rooms, for informing the RCU of illuminance adjustment and relay on / off according to a user's operation;
The RCU is installed on the wall of the bedroom of each room, and controls the temperature of the room by driving the room heating / cooling device according to the operation of the customer, and informs the RCU to set the temperature at the time of going out. A plurality of temperature switch panels for informing the RCU to adjust the strength of the fan coil unit;
A plurality of emergency switch panels installed on a wall of a bath room of each of the rooms for informing the RCU of emergency call information according to a user's operation; And
It is installed near the bed room of each room and has alarm icon, current time display, temperature display, black mask LCD, DND, and cleaning status display for alarm time display. It also has lighting control switch, temperature control switch and room service switch And a plurality of bedside panels for informing the RCU of identity of the key card by reading the data of the key card.
The front terminal provides the check-in information, the check-out information or the event information to the hotel management server, and the hotel management server stores the check-in information, check-out information or event information in a database ; The RCU notifies the front terminal or the hotel management server through the room floor repeater, and the front terminal displays the room related information in real time for each room, and the hotel management server A second step of storing room-related information in a database for each room; When the communication terminal accesses the room indicator, the room indicator transmits the predetermined room identification code to the easy-to-operate communication terminal through the short-range wireless communication. Accordingly, the easy-to-operate communication terminal generates the information request signal, To the hotel management server through a third step; The hotel management server reads the room-related information corresponding to the information request signal and transmits the room-related information to the easy-to-operate communication terminal through wireless communication. The easy-operation communication terminal receives the room- Step 4; When the easy-to-operate communication terminal accesses the short-range wireless communication terminal, the short-range wireless communication terminal transmits the predetermined accessory identification code to the easy-to-operate communication terminal through short-range wireless communication. And transmitting it to the hotel management server through wireless communication; And the hotel management server reads the corresponding auxiliary facility related information according to the information request signal and transmits the auxiliary facility related information to the easy-to-operate communication terminal through the wireless communication. Thus, the easy-to-operate communication terminal receives the auxiliary facility- The method comprising:
Wherein the room indicator does not normally display room related information and is provided with a short range wireless communication sensor to transmit a room identification code to the easy-to-operate communication terminal when approaching the easy-to- And transmits the service completion information to the RCU by receiving the service completion information through the short-range wireless communication from the RSU.
Wherein the short-range wireless communication terminal includes a short-range wireless communication sensor and transmits an accessory identification code to the easy-to-operate communication terminal when the easy-to-communicate terminal is accessed;
Wherein the easy-to-operate communication terminal receives the room-related information from the room indicator via the short-range wireless communication upon access to the room indicator, displays the room-related information, and transmits the service completion information input through the input means to the short- And transmits the room identification code or the auxiliary facility identification code received from the room indicator or the local area wireless communication terminal to the room indicator or the local area wireless communication terminal through a predetermined personal identification code To the hotel management server via the wireless communication device, and receives from the hotel management server via the wireless communication device, room-related information or sub-facility-related information suitable for the user himself / herself How to manage smart hotel.
8. The method according to claim 7,
The room indicator reads the card key identification code of the adjacent card key and transmits it to the RCU. After comparing the card key identification code with the stored room identification information, the RCU releases the door lock and generates the door lock access information Informing the front terminal or the hotel management server through the floor repeater;
The front terminal displays door lock access information in real time for each room, and the hotel management server stores door lock access information in a database for each guest room;
The key sensor informs the RCU of the key insertion state, and the RCU confirms the key insertion state to use the electric heat and the electric lamp, generates the room condition information, and notifies the front terminal or the hotel management server through the room floor repeater step; And
The front terminal displays real-time status information for each room in real time, and the hotel management server stores the real-time status information in a database for each guest room.
8. The method according to claim 7,
Causing the RCU to perform illuminance adjustment and relay on / off of a lighting device when performing a user operation using a multi-function switch panel;
Controlling the temperature of the room by driving the room heating / cooling device when the user operates the temperature switch panel; adjusting the strength of the fan coil unit to allow the temperature to be set automatically when the user goes out;
When performing user operation using the bedside panel, the RCU reads the data of the key card so as to accurately identify the identity, and controls the dimming, the group control, the lighting directing function, the room temperature control, the set value automatic control, Providing an empty room reference temperature difference control;
In case of operating the DND and the cleaning request switch of the multi-function switch panel, the multi-function switch panel informs the RCU of the customer's DND and cleaning request;
Displaying the current temperature of the room in the temperature switch panel and informing the RCU thereof; And
Wherein the emergency switch panel generates emergency call information according to a user operation and informs the RCU of the emergency call information.
8. The method of claim 7,
When the completion information is input through the short-range wireless communication from the input means or the easy-to-operate communication terminal, the room indicator delivers the service completion information to the RCU, and the RCU transmits the completion information to the front terminal or the hotel management A seventh step of notifying the server; And
Wherein the front terminal displays the completion information in real time for each room, and the hotel management server stores the completion information in a database for each guest room.

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