KR101138103B1 - Remote consulting system using network and method for performing remote consulting using the same - Google Patents

Abstract

In the remote consultation system 100 using the network 500 according to the present invention, a plurality of consultations are provided in which a user terminal 400 connected through the network 500 is connected to a consultation server 300 connected to the network 500. Provides a consultation function including a consultation navigation unit 112 that associates with one of the terminals 310, 320, and a consultation UI provider 113 that provides a user interface for consultation to the user terminal 400. Application 110; An electronic form creation application 140 which provides a user interface for creating an electronic document to the user terminal 400 and receives an electronic document created from the user terminal 400; And an authentication and security application 120 that provides a user interface for authentication or security function to the user terminal 400 and receives authentication and security information for the user from the user terminal 400. .

Description

Remote consultation system using the network and remote consultation using this system {REMOTE CONSULTING SYSTEM USING NETWORK AND METHOD FOR PERFORMING REMOTE CONSULTING USING THE SAME}

The present invention relates to a remote counseling system and method using a network, and more particularly, receives a counseling reception from a user terminal connected through a network, and relays a connection with a counseling server to which a plurality of counseling terminals are connected. The present invention relates to a remote consultation system and method using a network that enables remote consultation, electronic document preparation, and security authentication procedures.

Recently, a financial transaction system using a network such as Internet banking has been activated, so that various financial services such as transfer and remittance can be handled through internet banking even if the customer does not visit the financial institution.

However, in order to start a new financial transaction or to join various investments and financial products, a customer visits a financial institution directly and faces consultations and application procedures directly with a counselor such as a teller. to be.

The reason is that when opening a new financial transaction or joining various investments and financial products, consultation with a counselor is necessary to guide the selection of the product, and even if the customer has already decided on the financial product before consulting with the counselor, This is because a personal certification process such as filling out various application forms and presenting a resident registration card and a seal is essential.

In order to solve such inconveniences, a method of remotely conducting financial consultations and transactions has been proposed by connecting a terminal of a terminal and a terminal of a financial institution to a network.

However, in the related art, the information transmitted from the unmanned information terminal to the image center and the financial company is only a level where the user simply selects and inputs a menu after providing a menu preset in the financial institution to the user terminal. Most of them lack the means of security or the means of security authentication. Although some electronic document creation means or security authentication means have been disclosed, these functions are provided separately and separately on separate interfaces, even if each function is only implemented or two functions are provided together. It is not effectively implemented on an integrated user interface.

In addition, in recent years, there are more counseling staff or counseling terminals residing in financial institutions and dispatching outside financial institutions or operating independently of financial institutions, but conventionally linked financial institution itself terminals and user terminals one-to-one. Only a technique for making a disclosure is disclosed, and a technique for effectively connecting a counseling server composed of a plurality of counseling terminals provided separately from a financial institution with a user terminal, that is, effectively linking a financial institution and a plurality of counseling terminals with a user has not been proposed.

For example, Korean Patent Laid-Open Publication No. 2002-82905 discloses a technology in which a loan service is provided through a remote video consultation using an unmanned information terminal connected through networking with a financial center's image center. However, even in the above-mentioned literature, since the user interface for inputting consultation and information is not integrated into one, the user has inconveniences such as switching a screen or a mode for consultation and information input.

The present invention has been proposed to solve the above problems of the prior art, and has the following technical problems.

First, when a plurality of counseling terminals are connected to a network independently of a financial institution, it is a technical task to effectively associate a user terminal with a financial institution and a plurality of counseling terminals.

Second, it is a technical task to be able to perform an integrated and effective operation on a user interface through a networked user terminal without directly visiting a financial institution for consultation, document preparation, and security authentication procedures necessary for financial transactions.

In order to solve the above problems, according to an aspect of the present invention, a remote consultation system 100 using a network 500 is provided.

Remote consultation system 100 according to the present invention, the user terminal 400 connected through the network 500 is associated with one of a plurality of consultation terminals (310, 320 ...) connected to the network 500 A counseling function providing application 110 including a counseling navigation unit 112 to provide a counseling UI providing unit 113 to provide a user interface for counseling to the user terminal 400, and the user terminal 400 Providing a user interface for creating a document and receiving an electronic document created from the user terminal 400 and the electronic form creation application 140, the user terminal 400 provides a user interface for authentication or security functions and the Characterized in that it comprises an authentication and security application 120 that receives the authentication and security information for the user from the user terminal 400.

On the other hand, the remote consultation system 100 according to the present invention, the content provided by the user terminal 400 and the content provided by the consultation terminal (310, 320 ...) in the associated consultation server 300 The content sharing application 130 may be further included.

In addition, the consultation function providing application 110, the counseling application enabling the consultation between the user on the user terminal 400 and the counselor on the associated consultation terminal (310, 320 ...) If not present in the terminal 400 may further include a consultation application providing unit 111 for providing the consultation application to the user terminal (400).

In addition, the consultation function providing application 110, the recording and recording function providing unit 115 to enable a video consultation between the user on the user terminal 400 and the counselor on the consultation terminal (310, 320 ...) It may further include.

In addition, the user interface provided by the counseling UI providing unit 113 to the user terminal 400 is a real-time communication between one specific counseling terminal 310, 320 ... associated with the user terminal 400. A communication mode display unit 10 and 20 for enabling a user interface, a counseling mode screen for displaying a screen required during consultation between the user terminal 400 and the counseling terminal 310, 320, and an electronic form for electronic form preparation The communication display unit 10 and 20 and the content and electronic document display unit 30 may be implemented on a single screen, including a content or electronic form preparation display unit 30 that simultaneously or selectively displays a form creation mode screen. It can also be configured.

In addition, the communication display unit 10, 20, the image display unit 10 for displaying the user on the user terminal 400 and the counselor on the consultation terminal (310, 320 ...) as an image, and the user terminal It may include a chat display unit 20 for displaying a text message exchanged between the user on the 400 and the counselor on the consultation terminal (310, 320 ...).

In addition, the user interface provided by the consultation UI providing unit 113 to the user terminal 400 may include one or more functions provided by the communication display unit 10 and 20 and the content or electronic form creation display unit 30. It may further include a menu display unit 40 composed of a plurality of menus to perform.

In addition, the menu display unit 40 may include a mode switching menu that enables switching between the consultation mode screen and the electronic document creation mode screen.

In addition, the authentication and security application 120 is characterized in that to combine the authentication or security information input from the user terminal 400 to the electronic document created by the electronic form creation application 140.

Meanwhile, according to another aspect of the present invention, a method of performing a remote consultation using the above-described remote consultation system 100 on the network 500 is proposed.

Remote consultation method according to the invention, (A) using the user terminal 400, the step of accessing the remote consultation system 100 via the network 500 (S30), (B) the access Associating a user terminal 400 with one of a plurality of counseling terminals 310, 320... Connected to the network 500 (S 50), and (C) consulting the user terminal 400 for consultation. Providing a user interface (S 60), and (D) providing a user interface for creating an electronic document to the user terminal 400 and receiving an electronic document created from the user terminal 400 (S 90) And (E) providing a user interface for an authentication or security function to the user terminal 400 and receiving input of authentication and security information for the user from the user terminal 400 (S 90). It is done.

Preferably in the step (C), (C-1) further comprises the step of sharing the content provided by the user terminal 400 and the content provided by the associated counseling terminal (310, 320 ...) You may.

In addition, in step (A), (A-1) a counseling application enabling consultation between the counselor on the linked counseling terminals 310, 320, and the user on the user terminal 400. If not present in the user terminal 400 may further include providing the consultation application to the user terminal 400 (S 10, S 20).

In addition, in the step (A), it is preferable that a recording and recording function is provided that enables video consultation between the user on the user terminal 400 and the counselor on the counseling terminals (310, 320 ...).

In addition, the user interface provided to the user terminal 400 in step (A) enables real-time communication between one specific counseling terminal (310, 320 ...) associated with the user terminal (400). A communication mode display unit 10 and 20, a consultation mode screen for displaying a necessary screen during consultation between the user terminal 400 and the consultation terminal 310, 320, and an electronic form creation mode for electronic form creation. Implementing such that the communication display unit 10, 20 and the content and electronic document display unit 30, including the content or electronic form creation display unit 30 to display the screen simultaneously or selectively, can be implemented on one screen. desirable.

In addition, the communication display unit 10, 20, the image display unit 10 for displaying the user on the user terminal 400 and the counselor on the consultation terminal (310, 320 ...) as an image, and the user terminal It is preferable to include a chat display unit 20 for displaying a text message exchanged between the user on the 400 and the counselor on the consultation terminal (310, 320 ...).

In addition, in the step (A), the user interface provided to the user terminal 400 performs one or more functions provided by the communication display unit 10 and 20 and the content or electronic form creation display unit 30. It may include a menu display unit 40 composed of a plurality of menus.

Here, the menu display unit 40 preferably includes a mode switching menu that enables switching between the consultation mode screen and the electronic document creation mode screen.

In addition, the authentication or security information input from the user terminal 400 in step (E) may be configured to be combined with the electronic document created in step (D).

The remote consultation system according to the present invention can achieve the following effects.

First, an optimized counseling terminal 310, 320 ... among a plurality of counseling terminals 310, 320 ... connected to the network 500 by the counseling navigation unit 112 provided in the counseling function providing application 100. .) To the user terminal 400 quickly and effectively, a plurality of counseling terminals provided on the network 500 separate from the financial institution effectively connected and linked to the financial institution and the user terminal.

Second, all functions necessary for financial counseling and transaction application / change, such as video or chat consultation, content sharing function, electronic document creation function, and user authentication, etc. are integrated and implemented in one user interface. The user convenience has been remarkably improved in the remote financial consultation.

Third, in a user interface provided for consultation, an image display unit 10 and a chat display unit 20 for a video and chat consultation on one screen, a content or electronic form creation display unit 30, and a menu display unit performing these functions Since all 40 are displayed, consultation can be performed without switching screens or modes, and at the same time, content sharing or electronic document creation can be performed at the same time, thereby maximizing consultation time savings and efficiency.

Fourth, by providing a mode switching menu for switching between the consultation mode screen and the electronic document creation mode screen on the menu display unit 40, user convenience is further maximized.

Figure 1a is an overall configuration diagram of a remote consultation system according to the present invention.
Figure 1b is a detailed configuration of the consultation function providing application in the remote consultation system according to the present invention.
2 is a flowchart illustrating a method of performing a remote consultation using a remote consultation system according to the present invention.
3 is a diagram illustrating a screen for accessing a remote consultation system according to the present invention.
4 is a diagram illustrating a consultation connection screen for associating an accessed user terminal with one of a plurality of consultation terminals connected to a network.
5 and 6 illustrate an example of a user interface for consultation provided to a user terminal.
FIG. 7 is a detailed view of the menu display unit of FIGS. 5 and 6.
8 illustrates an example of an electronic document created using a user interface for creating an electronic document provided to a user terminal.

Hereinafter, preferred embodiments of the present invention will be described with reference to the accompanying drawings.

As shown in FIG. 1A, the remote counseling system 100 according to the present invention includes a counseling server 300 and a user terminal connected to a financial server 200 and a plurality of counseling terminals 310, 320... Through a network 500. 400 can be connected.

The remote consultation system 100 includes a consultation function providing application 110, an authentication and security application 120, a content sharing application 130, an electronic form creation application 140, and an input / output application 150.

The counseling function providing application 110 associates the user terminal 400 connected through the network 500 with one of a plurality of counseling terminals 310, 320... Connected to the network 500. It provides a function necessary for various consultation, such as providing a user interface for consultation to the 400.

In the illustrated example, although a plurality of counseling terminals 310, 320... Are included in the counseling server 300, the counseling terminals 310, 320... May be provided independently from the counseling server 300.

The user terminal 400 is a broad concept including all the various terminals interoperable with the network 500. The user terminal 400 is preferably in the form of an unmanned booth (booth) installed in a public place, but is not limited thereto. Various types of terminals, such as a personal PC, a laptop, and a smartphone, which can be connected to the network 500, are all user terminals 400. It may correspond to.

The network 500 is a concept including various wired and wireless networks.

1B is a detailed block diagram of the consultation function providing application 110 is shown.

As illustrated, the consultation function providing application 110 includes a consultation application providing unit 111, a consultation navigation unit 112, a consultation UI providing unit 113, a communication providing unit 114, and a recording and recording function providing unit ( 115).

The counseling application providing unit 111 has a counseling application that enables counseling between a counselor on a counseling terminal 310, 320..., Associated with the user terminal 400 and a user on the user terminal 400. After checking whether the terminal 400 exists, if there is no counseling application in the user terminal 400, the counseling application is provided to the user terminal 400 through the network 500.

The consultation navigation unit 112 associates the user terminal 400 connected through the network 500 with one of a plurality of consultation terminals 310, 320..., Connected to the consultation server 300 via the network 500. The counseling navigation unit 112 may select various counseling terminals 310, 320... To be linked to the user terminal 400 from among the counseling terminals 310, 320.

For example, when the user terminal 400 designates a specific counselor, it is preferable to associate with the counseling terminal occupied by the designated counselor. On the other hand, when the user terminal 400 only designated to the financial institution that wants to consult, it is preferable to associate with the idle counseling terminal that is not currently conducting counseling among counseling terminals belonging to the financial institution. In particular, when the user terminal 400 does not designate a financial institution, it is preferable to associate with an idle counseling terminal that is not currently conducting counseling among counseling terminals 310 and 320 connected to the network 500.

The consultation UI providing unit 113 provides a user interface for consultation to the user terminal 400.

The communication provider 114 provides various communication means for consultation between the user on the user terminal 400 and the counselor on the counseling terminals 310, 320. That is, the voice recording and listening application and the text message (chat) exchange application may be provided to the user terminal 400.

The recording and recording function providing unit 115 provides an image recording and display application which is necessary for video consultation among various communication means for consultation between the user on the user terminal 400 and the counselor on the counseling terminals 310, 320. to provide. In the illustrated example, the recording and recording function providing unit 115 is illustrated in a separate configuration from the communication providing unit 114, but is not limited thereto. That is, the recording and recording function may also be included in the communication providing unit 114 without providing a separate recording and recording function providing unit 115.

Meanwhile, in order to communicate between the user terminal 400 and the counseling terminals 310, 320..., Each of the user terminal 400 and the counseling terminals 310, 320. Example: webcam, monitor) and voice recording and listening means (e.g. microphone, speaker, headset) are preferably provided, and text input and output means (e.g. keypad, monitor), etc. are preferably provided to provide a chatting function. .

Referring back to FIG. 1A, the authentication and security application 120 provides a user interface for an authentication or security function to the user terminal 400 and receives authentication and security information for the user from the user terminal 400.

To this end, the user terminal 400 includes various solutions for identification such as scanners, card readers, CCTVs, web cameras, biometric devices (fingerprints, finger veins, irises, etc.), electronic signature pads, and touch screens. It is preferable that a device for inputting personal authentication information such as a keyboard and a PC is provided.

In addition, the authentication and security application 120, by combining the authentication or security information input from the user terminal 400 to the electronic document created by the electronic form creation application 140, the user personal information is authenticated by the electronic document Can be converted to

The content sharing application 130 allows the content provided by the counseling terminal associated with the content provided by the user terminal 400 to be shared. For example, if there is content such as various financial information held by the counselor on the counseling terminal, the content sharing application 130 also accesses the user terminal 400 when the counseling terminal uploads the content to the remote counseling system 100 through the network 500. The interface may be provided to enable reading or downloading. On the contrary, when there are various electronic forms and identity information (identity card scan image, fingerprint input image, etc.) uploaded from the user terminal 400 through the network 500, the counseling terminal can be accessed or downloaded.

The electronic form creation application 140 provides a user interface for creating an electronic document to the user terminal 400, receives an electronic document created from the user terminal 400, stores the received electronic document, and enables the user to view or download the electronic document.

The input / output application 150 provides various interfaces and applications for data transmission for inputting / outputting counseling content or electronically-written documents, etc., containing counseling contents, from the user terminal 400 or the counseling terminals 310, 320. . To this end, it is preferable that the user terminal 400 or the counseling terminals 310, 320 ... be provided with a device such as a printer capable of supporting input and output.

A method of performing remote consultation using the remote consultation system 100 according to the above configuration will be described with reference to the flowchart of FIG. 2.

When the user terminal 400 accesses the remote consultation system 100 through the network 500, the counseling application providing unit 111 checks whether an application for consultation exists in the user terminal 400 (S 10). If there is no counseling application in the user terminal 400, the counseling application is downloaded to the user terminal 400 (S20). If there is already a counseling application in the user terminal 400, step S20 is omitted and the process proceeds to the next step.

When the consultation application is downloaded to the user terminal 400, the user terminal 400 logs in to the remote consultation system 100 using the provided consultation application program (S30). When logging in, information that can identify the user, such as the user's ID or social security number, can be entered. 3 is an example of a login screen. In the illustrated example, a login procedure is performed by input of a social security number, but information input at login is not limited thereto and may be variously modified.

Meanwhile, in the login process, a user authentication process for authenticating that the logged-in user is the same person as the person corresponding to the input personal information may be additionally performed (S 40). The user authentication process is provided by the authentication and security application 120 of the remote consultation system 100, and the authentication method may use a variety of methods known in the art, such as a public certificate, ID scan, fingerprint, finger vein and iris recognition. .

To this end, the user terminal 400 is preferably provided with a variety of solutions and devices for identity authentication. For example, a variety of solutions for identity verification such as scanners, card readers, CCTVs, web cameras, biometric devices (fingerprints, finger veins, irises, etc.), identification cards, electronic signature pads, touch screens, keyboards, PCs, etc. An apparatus for inputting information may be provided.

When the login and user authentication is completed, the user terminal 400 requests a connection with the counseling terminals 310, 320. 4 illustrates an example of a user interface screen for consultation request. In the illustrated example, if the menu button "Apply image consultation" is selected, the counseling navigation unit 112 in the remote counseling system 100 may select one of a plurality of counseling terminals 310, 320... Which are connected to the network 500. After selecting one specific counseling terminal (310, 320 ...) according to the reference, it is associated with the user terminal 400 (S 50).

When the user terminal 400 and one specific consultation terminal 310, 320... Are connected, consultation between the user terminal 400 and the consultation terminal 310, 320.

In order to proceed with the consultation, the user terminal 400 and the consultation terminals 310 and 320 are provided with a user interface for consultation, which is provided by the consultation UI providing unit 113 of the remote consultation system 100. Meanwhile, the counseling process may be recorded if necessary during the counseling process. The recording of the consultation process may be performed by storing recorded video and audio files in the case of video consultation, and in the case of chat consultation, the chat record may be stored in the form of a text file.

Meanwhile, during the consultation process, the content sharing application 130 of the remote consultation system 100 inquires whether content sharing is required between the user terminal 400 and the consultation terminals 310, 320. . As a result of the inquiry, when the content sharing is required, the user terminal 400 or the counseling terminals 310, 320 ... may upload the content to be shared to the remote consultation system 100 to share the uploaded contents with the user interface. (S 80).

In the illustrated embodiment, the content sharing is selectively provided, but the content sharing may be configured to be implemented by default after a login and user authentication procedure. In this case, the content or screen is shared with the user terminal 400 and the counseling terminals 310, 320,.

In addition, in the illustrated embodiment, the content sharing step (S 80) is shown after the consultation progress and the consultation content recording step (S 60), but the content sharing step (S 80) is a login (S 30) and user authentication ( It may be configured to be implemented immediately after S 40) or immediately after being connected to the consultation terminal (S 50).

When the uploading of the necessary shared content is all completed, the counseling terminal 310, 320. The electronic document is created and, if necessary, an authentication process is also performed (S 90). Electronic document creation is provided by the electronic form creation application 140 of the remote consultation system 100.

5 to 7 illustrate an example of a user interface provided to the user terminal 400 and the counseling terminals 310, 320.

As shown, a communication display unit composed of an image display unit 10 and a chat display unit 20 is provided at one side of the user interface.

The image display unit 10 is a part that displays the user on the user terminal 400 and the counselor on the counseling terminals 310, 320... As a picture. The counselor and the user can use a picture-in-picture method. It is desirable to display all on one screen.

The chat display unit 20 is a part for displaying a text message exchanged between a user on the user terminal 400 and a counselor on the counseling terminals 310, 320.

On the other hand, the content or electronic form creation display unit 30 is provided in the central portion of the user interface.

In the content or electronic form creation display unit 30, two screen modes are preferably provided simultaneously or selectively on one screen. That is, a "counseling mode screen" for displaying a screen required during consultation between the user terminal 400 and the counseling terminal, and an "electronic form creation mode screen" for electronic form creation may be simultaneously or selectively displayed.

5 and 6 illustrate a case where the content or electronic form creation display unit 30 is a consultation mode screen.

As described above, the user interface according to the present invention is characterized in that the communication display unit 10 and 20 including the image display unit 10 and the chat display unit 20 and the content and electronic document display unit 30 can be implemented on one screen. .

With this configuration, the user can consult with the counselor through the image display unit 10 and the chat display unit 20, and at the same time, the content and electronic document display unit 30 can perform content sharing or electronic document creation work. do.

Meanwhile, the menu display unit 40 is provided at the upper portion of the user interface. 7 is a detailed view of the menu display unit 40, the menu display unit 40 is provided with a plurality of menu buttons that can perform various functions. In the illustrated example, a drawing menu 41, a screen save menu 42, a waiting list display menu 43, a consultation schedule input menu 44, a mail sending menu 45, and a consultation ending menu 46 are provided. have.

In addition, although not shown, the menu display unit 40 is preferably provided with a mode switching menu for switching between the consultation mode screen and the electronic document creation mode screen. Of course, both the consultation mode screen and the electronic document creation mode screen may be displayed on one screen.

8 illustrates an example of an electronic form created by the electronic form creation application 150. As illustrated, the electronic form includes a content input unit 50 for inputting substantial information such as financial transaction application contents, an applicant's name, and a transaction date, and an authentication information input unit 60 for inputting authentication information for authenticating the trader's personal information. It is preferable to divide into.

The authentication information input unit 60 is provided with a fingerprint input unit 61 for uploading a fingerprint image, a signature input unit 62 for inputting a handwritten signature of the user, and an ID card scanned image input unit 63 for uploading an image scanned with an identification card. do. In order to input authentication information into the authentication information input unit 60, it is preferable that the user terminal 400 is provided with an accessory device such as a fingerprint scanner, a writing recognition pad, and a scanner.

In addition, the electronic document illustrated in FIG. 8 combines the input authentication or security information input to the authentication information input unit 60 with the basic electronic document input to the content input unit 50 by the electronic form creation application 140. This may be performed by the authentication and security application 120 provided in the remote consultation system 100.

Although specific embodiments of the present invention have been described above, the spirit and scope of the present invention are not limited to the specific embodiments, and various modifications and changes can be made without departing from the spirit of the present invention. Those skilled in the art will understand.

Therefore, since the embodiments described above are provided to completely inform the scope of the invention to those skilled in the art, it should be understood that they are exemplary in all respects and not limited. The invention is only defined by the scope of the claims.

10: image display unit 20: chat display unit
30: consultation or electronic form creation display unit 40: menu display unit
100: remote consultation system 110: application providing a consultation function
111: consultation application provider 112: consultation navigation unit
113: consultation UI provider 114: communication provider
115: recording and recording function providing unit 120: authentication and security applications
130: content sharing application 140: electronic form filling application
150: input and output application 200: financial server
300: consultation server 310, 320: consultation terminal
400: user terminal
500: network

Claims (18)

As the remote consultation system 100 using the network 500,
Counseling navigation unit for connecting the user terminal 400 connected through the network 500 to one of a plurality of counseling terminals 310, 320... Connected with the counseling server 300 connected to the network 500. 112 and a counseling function including a counseling UI providing unit 113 for providing a user interface for real-time communication between the counselor on the linked counseling terminal and the user on the user terminal 400 to the user terminal 400. Providing application 110,
An electronic form creation application 140 which provides a user interface for creating an electronic document to the user terminal 400 and receives an electronic document created from the user terminal 400;
An authentication and security application 120 that provides a user interface for authentication or security function to the user terminal 400 and receives authentication and security information for the user from the user terminal 400.
Remote consultation system using a network 500, characterized in that it comprises a. The method of claim 1,
Content sharing application 130 to share the content provided from the user terminal 400 and the content provided from the linked counseling terminal
Remote consultation system using a network 500, characterized in that it further comprises a. According to claim 1, The consultation function providing application 110,
When there is no counseling application that enables counseling between the counselor on the linked counseling terminal and the user on the user terminal 400 in the user terminal 400, the counseling application is transmitted to the user terminal 400. Providing consultation application provider (111)
Remote consultation system using a network 500, characterized in that it further comprises a. According to claim 1, The consultation function providing application 110,
Recording and recording function providing unit 115 to enable a video consultation between the user on the user terminal 400 and the counselor on the counseling terminal (310, 320 ...) connected to the counseling server 300
Remote consultation system using a network 500, characterized in that it further comprises a. According to claim 1, The user interface provided by the consultation UI providing unit 113 to the user terminal 400,
Communication display unit 10, 20 to enable real-time communication between one specific consultation terminal (310, 320 ...) associated with the user terminal 400,
Contents for simultaneously or selectively displaying a counseling mode screen for displaying a screen required during consultation between the user terminal 400 and the counseling terminals 310, 320, and an electronic form creation mode screen for electronic form creation, or Electronic form creation indication part (30)
Remote communication system (100) using the network (500), characterized in that the communication display unit (10, 20), and the content and electronic document display unit (30) can be implemented on one screen. The method of claim 5, wherein the communication display unit 10, 20,
An image display unit 10 for displaying a user on the user terminal 400 and a counselor on the counseling terminal 310, 320.
Chat display unit 20 for displaying a text message exchanged between the user on the user terminal 400 and the counselor on the consultation terminal (310, 320 ...)
Remote consultation system using a network 500, characterized in that it comprises a. According to claim 5, The user interface provided by the consultation UI providing unit 113 to the user terminal 400,
The network 500 further includes a menu display unit 40 including a plurality of menus for performing one or more functions provided by the communication display unit 10 and 20 and the content or electronic form creation display unit 30. Remote consultation system using the (100). The method of claim 7, wherein
The menu display unit (40) is a remote consultation system using a network (500), characterized in that it comprises a mode switching menu for switching between the consultation mode screen and the electronic form creation mode screen. The method of claim 1, wherein the authentication and security application 120,
Remote consultation system (100) using the network 500, characterized in that for coupling the authentication or security information input from the user terminal 400 to the electronic document created by the electronic form creation application (140). As a method of performing a remote consultation using the remote consultation system 100 on the network 500,
(A) accessing the remote consultation system 100 through the network 500 using the user terminal 400 (S30);
(B) associating the connected user terminal 400 with one of a plurality of counseling terminals 310, 320 ... connected to the network 500 (S 50);
(C) providing the user terminal 400 with a user interface for real time communication between a counselor on the linked counseling terminal and a user on the user terminal 400 (S 60);
(D) providing a user interface for creating an electronic document to the user terminal 400 and receiving an electronic document created from the user terminal 400 (S 90);
(E) providing a user interface for authentication or security function to the user terminal 400 and receiving authentication and security information for the user from the user terminal 400 (S 90)
Method of performing a remote consultation using the remote consultation system (100) on the network (500) comprising a. The method of claim 10, wherein in step (C),
(C-1) sharing the content provided by the user terminal 400 and the content provided by the associated counseling terminal (310, 320 ...)
Method for performing a remote consultation using the remote consultation system (100) on the network 500, characterized in that it further comprises. The method of claim 10, wherein in step (A),
(A-1) There is no counseling application in the user terminal 400 that enables counseling between the counselor on the linked counseling terminals 310, 320, and the user on the user terminal 400. If not, providing the consultation application to the user terminal 400 (S 10, S 20)
Method for performing a remote consultation using the remote consultation system (100) on the network 500, characterized in that it further comprises. The method of claim 10, wherein in step (A),
Remote consultation system 100 on the network 500, characterized in that the recording and recording function is provided to enable the video consultation between the user on the user terminal 400 and the counselor on the consultation terminal (310, 320 ...) To conduct a remote consultation. The method of claim 10, wherein the user interface provided to the user terminal 400 in the step (A),
Communication display unit 10, 20 to enable real-time communication between one specific consultation terminal (310, 320 ...) associated with the user terminal 400,
Contents for simultaneously or selectively displaying a counseling mode screen for displaying a screen required during consultation between the user terminal 400 and the counseling terminals 310, 320, and an electronic form creation mode screen for electronic form creation, or Electronic form creation indication part (30)
Remote consultation using the remote consultation system 100 on the network 500, characterized in that the communication display unit 10, 20, and the content and electronic document display unit 30 can be implemented on a single screen. How to do it. The method of claim 14, wherein the communication display unit 10, 20,
An image display unit 10 for displaying a user on the user terminal 400 and a counselor on the counseling terminal 310, 320.
Chat display unit 20 for displaying a text message exchanged between the user on the user terminal 400 and the counselor on the consultation terminal (310, 320 ...)
Method of performing a remote consultation using the remote consultation system (100) on the network (500) comprising a. The method of claim 14, wherein the user interface provided to the user terminal 400 in the step (A),
Network 500, characterized in that it comprises a menu display unit 40 consisting of a plurality of menus to perform one or more functions provided by the communication display unit 10, 20 and the content or electronic form creation display unit 30 To perform a remote consultation using a remote consultation system (100). The method of claim 16,
The menu display unit 40 uses the remote consultation system 100 on the network 500, characterized in that it comprises a mode switching menu for switching between the consultation mode screen and the electronic form creation mode screen. How to conduct a remote consultation. The remote counseling system 100 of claim 10, wherein the authentication or security information input from the user terminal 400 is combined with the electronic document created in step (D) in step (E). To conduct a remote consultation.

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