KR101098818B1 - Dynamic workflow aligning itsm system and method thereof - Google Patents

Abstract

According to the present invention, a server for providing a client with a workflow which is connected to and connected to the client and executed by at least one task for processing a service request thereof is provided. A dynamic workflow interworking IT service management device, comprising: the server interworking each ID of a company class and organization class record classifying company and organization information of the client with one or more IDs of the stored service class record selected by the client. Extract one or more tasks corresponding to one or more task names selected by the client from one or more tasks extracted from the task asset library for one or more workflow case records generated by combining the one or more tasks in the task asset library. An apparatus and method for dynamic workflow interworking IT service management is disclosed that generates one or more of the workflows by arranging and combining them with a flow case record, thereby providing the one or more tasks of the workflow to the client according to the arrangement. do.

Description

Dynamic Workflow Integration IT Service Management Device and Method {DYNAMIC WORKFLOW ALIGNING ITSM SYSTEM AND METHOD THEREOF}

The present invention relates to an IT service management apparatus and method for interworking with dynamic workflow, and in particular, there is no need for additional customization in IT service management (ITSM) and a dynamic service capable of providing a Saas (Software as a service) based service. Workflow interworking IT service management apparatus and method.

Recently, many companies have competitively introduced IT Service Management (ITSM) devices for IT governance in order to streamline IT service management. This IT management system is constructed by first defining the process according to each business task and then customizing it accordingly.

However, in addition to solution costs, the definition and customization of these business processes consumes excessive deployment time and customization effort. In addition, these custom-built systems are difficult to change as business processes change, and their maintenance and system improvements are inherently limited by integration into different platforms centered on non-standard solution vendors.

Therefore, due to these problems, ITSM based on international standards such as ITIL (IT Infrastructure Library) or ISO / IEC 20000, which should be spread and applied to strengthen the competitiveness of companies, cannot be easily introduced. As a result, a complete packaged solution that can be applied immediately without additional customization, using a standard platform and international standard-based ITSM, and the necessary services can be provided without the burden of initial investment, and work processes and related tools are converged. There is a demand for a system capable of providing a Saas (Software as a service) based service.

Accordingly, the present invention is an IT service management work that can be effectively performed in accordance with the requirements of the International Standard for IT Service Management (ITSM) in response to various IT Service Requests (S / R) requested by clients. Dynamic Workflow Integration IT Service Management Apparatus and Method that Dynamically Interacts with the Client's Task Selection and Generates the Workflow to the Client to Provide SaaS Form Services without Customization It is to provide.

Dynamic workflow interworking IT service management apparatus according to an aspect of the present invention for achieving the above object is performed as a client and one or more tasks (connected to it) to process its service request (S / R) A server for providing a standard workflow to the client and a dynamic workflow-linked IT service management apparatus including a predetermined storage means, wherein the server includes a service desk, an incident management, Problem Management, Change Management, Configuration Management, Release Management, SLM (Service Level Management), Change Advisory Board (CAB), Software Development Process ( SDLC: One or more IT services selected from the group consisting of Software Development Lifecycle, System Work Process, Approval Management, Customer Satisfaction Management, and S / W Configuration Management. One or more service class records are assigned to each of the one or more IT services for each management process area and are linked to each of the IT services, and the one or more ITs are assigned to each of the one or more tasks according to the one or more IT service management process areas. A company class and organization that generates a task asset library (TAL) including one or more task records associated with a service management process area and stores them in the storage means, and classifies the company and organization information of the client. Among one or more tasks extracted from the task asset library for one or more workflow case records generated by combining each ID of a class record with one or more IDs of the stored service class records selected by the client. One or more standard workflows are generated by extracting one or more tasks corresponding to one or more task names selected by an existing client from the task asset library and arranging and combining them with the one or more workflow case records. The one or more tasks of may be provided to the client according to the arrangement.

In addition, an IT service providing method according to another aspect of the present invention provides a standard workflow performed by a client and one or more tasks to be connected to and handle the service request (S / R) thereof. As a method for providing IT services between servers provided to the client, the server may include a service desk, incident management, problem management, change management, configuration management, release management, SLM, change advisory board (CAB), software development process (SDLC), At least one IT service for each of one or more IT service management process areas selected from the group consisting of system work process, approval management, customer satisfaction management, and S / W configuration management is given an ID, and at least one is linked to the IT service. Configure a service class record and store it in a predetermined storage means, subject to the one or more IT service management process areas (D) constructing a task asset library (TAL) including at least one task record associated with the at least one IT service management process area in each of at least one task and storing it in the storage means; Receiving, by the server, information on the company and the organization from the client and assigning respective IDs to the server to construct a company class and an organization class, and storing their records in the storage means; The server inquires the storage means to provide and select the one or more service classes according to the company class and the organization class to the client and receive them. Creating at least one workflow case combining the company class, organization class and service class and interworking with the storage class and storing a record thereof in the storage means; The server may query the task asset library to provide the client with one or more task names for each IT service management process area for each of the generated one or more workflow case records to be selected by the client; The server receives the selected one or more task names from the client and extracts one or more tasks corresponding to the one or more tasks from the task asset library and arranges them in association with the workflow case record to combine one or more standard workflows and their records. Generating a fifth step; The server may include a sixth step of sequentially providing one or more tasks of one or more standard workflows of each generated workflow case to the client according to the arrangement.

The at least one task record may also include task input data, task processing logic, task output data, and task interlocking information. The fifth step may include data that the server may generate as inputs and outputs in the at least one task. The data is extracted from each task and configured as a metadata record so that the input data and output data of each task record of the generated workflow are linked with the metadata so that the data of the workflow and the one or more tasks are stored in the task logic. It can work in conjunction.

The sixth step may further include receiving the performance result data from the client and storing the performance result data in a metadata record for each IT service management process area.

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In addition, the task names for each IT service management process area of the fourth step may be provided to the client in a predetermined task map composed of them and selected, or the wizard may be a predetermined questionnaire. And task names corresponding to the result selected by the client can be associated with each other.

As described above, according to the present invention, a class including an organization and a service selected from a client's service request (S / R) based on a service required by an international standard such as ITIL or ISO / IEC 20000, and an ITSM thereof. By dynamically interlocking a task module, which is one or more subordinate work unit modules, based on the required standard workflows, and presenting them to the client, the client only needs to work on these presented tasks in order. The / R process can be integrated in a concise and simple manner, eliminating the need for conventional customization and providing easy maintenance and scalability by providing a solution based on a standard platform.

The invention is described in more detail with reference to the accompanying drawings below:
1 is a schematic structural diagram of a dynamic workflow interworking IT service management apparatus according to an embodiment of the present invention.
2A and 2B are schematic structural diagrams of an organization class record 20 according to another preferred embodiment of the present invention.
3A and 3B are schematic structural diagrams of a service class record 30 according to another preferred embodiment of the present invention.
4A and 4B are schematic structural diagrams of a workflow case record according to another preferred embodiment of the present invention.
5A and 5B are schematic structural diagrams of a task module record according to an embodiment of the present invention.
6A and 6B are schematic structural diagrams of task module records for a software development process which is a functional process as another embodiment of the present invention.
7A and 7B are schematic structural diagrams of task module records for a system workflow which is a functional process as another embodiment of the present invention.
8 is a flowchart illustrating a method for providing an IT service using a dynamic workflow-linked IT service management apparatus according to the embodiment of FIG. 1 according to another preferred embodiment of the present invention.
9 is an admin screen according to an embodiment of the present invention.
10 is a schematic structural diagram of records of one or more standard workflows generated by interworking one or more of these task modules with a class combined for one or more cases according to an embodiment of the present invention.

The dynamic workflow interworking IT service management (ITSM) device according to the present invention is a service request of a client based on the IT service management requirements required by international standards such as ITIL (IT Infrastructure Library) or ISO / IEC 20000. (S / R) creates a standard workflow by dynamically interworking a class containing the selected organization, service, and one or more detailed work unit modules based on ITSM, that is, task modules. And present it to the client. In addition, since the client only needs to work on these suggested tasks in order, the S / R process can be completed in a concise and concise manner, and there is no need for customizing as in the past, and the maintenance is provided by providing a standard platform-based solution. It is easy and scalable.

Hereinafter, preferred embodiments and embodiments of the present invention will be described in detail with reference to the accompanying drawings, and the present invention is not limited thereto. In addition, it is apparent that the terms described herein are to be interpreted as meanings and concepts corresponding to the technical spirit of the present invention as terms defined in consideration of functions in the present invention.

First, Figure 1 shows a dynamic workflow interworking IT service management apparatus according to a preferred embodiment of the present invention.

Referring to FIG. 1, the apparatus for managing a dynamic workflow interworking IT service 100 according to an embodiment of the present invention is a service of a client 110 connected to at least one client 110 through a predetermined wired / wireless network 170. An application server 130 that provides a workflow in accordance with international standards (e.g., ITIL, ISO / IEC 20000 or ISO / IEC 12207) processed in response to a request (S / R); And the task elements extracted by the service process area of the international standard based service process as described below with data on the ITSM service types based on the international standard including ITIL, ISO / IEC 20000 and ISO / IEC 12207. Include an ITSM Configuration Management Database (CMDB) 150 in which data including data for performing the data is stored.

The one or more clients 110 include all conventionally known terminals that can connect to the application server 130 through a predetermined wired / wireless network 170. For example, a wired terminal connected to the wired network may include all terminal devices connected to a transmission control protocol / Internet protocol (TCP / IP) based communication network, and a desktop computer or a laptop connected to the TCP / IP based communication network. For example, the terminal may include at least one home appliance terminal (eg, a set-top-box) or a kiosk. In another example, the wireless terminal connected to the wireless network may be any terminal device connected to a code division multiple access (CDMA) based mobile communication network, all terminal devices connected to an IEEE 802.16x based mobile Internet, or a DataTAC scheme of Motorola, Inc. It may include all terminal devices connected to Erricson's Mobitex-type wireless data communication network, PCS (Personal Communication System) or GSM (Global System for Mobile communications) terminal or PDC (Personal Digital Cellular; PDC) connected to the CDMA-based mobile communication network ) Or a PHS (Personal Handyphone System) terminal or a PDA (Personal Digital Assistant) or smart phone (Smart Phone) or Telematics, or a portable Internet terminal connected to the IEEE 802.16x based mobile Internet, or the DataTAC / Mobitex based wireless At least one wireless data communication terminal, etc. connected to the data communication network There.

In addition, the application server 130 is required by dynamically interlocking the ITSM system control unit 131 and ITSM-based one or more task modules to control the ITSM system based on international standards (for example, ITIL or ISO / IEC 20000). It includes ITSM system logic 132 to create a standard workflow.

In addition, the ITSM system control unit 131 defines an organization and a service as a class according to a manager's request and generates a record with a unique flag thereof in order to implement the ITSM system as described below. Each class is defined as a case to which a separate workflow is assigned.

2A-3B illustrate embodiments of such an organization class record, FIGS. 2A and 2B show an organization class record 20 and FIGS. 3A and 3B show a service class record 30.

2A and 2B, one or more organizational classes according to the present embodiment, i.e., each organizational class for organizational classification of a company's work, is a unique flag 21 and a company-organization name 22 of an organization ID. ), Which consists of one or more records 20, which form an admin table 23 and are stored in the class container 133. Also, as an example, such a class container 133 may be allocated as an area in the database 150. In addition, the organization class is composed of a company name and the organization name can be created a separate workflow for each company and each organization.

Also, referring to FIGS. 3A and 3B, one or more service classes according to the present embodiment, that is, each organization class, for example, the organization classification for each company's work, may be a unique flag 31 and service name 32 of a service ID. It is a record (30) containing the same, which constitutes the administration table 33 is stored in the class container 133. In addition, the service class is an example of consultation / inquiry, incident-first-handling, incident-first-handling, failure handling, internal work, temporary handling, standard change, regular change, urgent change, and large-scale according to the standard classification. It may include areas of change and problem handling. In addition to these areas, an administrator can add other categories or delete one or more of these areas as needed. As an example of this, FIG. 3B selects three services and adds one to the administration table. The case of additional registration is explained.

In addition, the ITSM system control unit 131 includes items such as request information, requester information, attachment list, approval list, etc. required for the service request (S / R) of the client 110 by inquiring and reading the CMDB 150. Configures an admin screen that is a predetermined request receiving browser to provide it to the client 110, and receives the class including the organization and service selected / set by the client 110 from the client 110. Combine them to create a workflow case to create a standard workflow. 4A and 4B show a record of the workflow case thus created. 4A and 4B, the flags 43 of one or more organizational classes and the flags 44 of one or more service classes according to the present embodiment are combined, including the workflow case-specific ID flag 41 and the case name. One or more records 40, including 42, constitute an administration table 45 and are stored in the class container 133.

In addition, the ITSM system control unit 131 extracts an ITSM task for each service process area based on international standards including ITIL, ISO / IEC 20000, and ISO / IEC 12207, and links the service process area to each of the extracted tasks. Task records are configured to store their administration table in a task asset library (TAL) container 135. In this case, the task elements will be described below, and include a task ID, a task name, task input data, task processing logic, task output data, and task interworking information. Also, as an example, such a TAL container 135 may be assigned as an area within the database 150.

In one embodiment, activities are standardized by standard process areas defined in the international standards base including ITIL, ISO / IEC 20000 and ISO / IEC 12207, and the required tasks for each activity are divided into modules. Each task module contains a record consisting of a unique ID flag and name, and the function of each task, for independent identification. The ITSM process areas and functional process areas defined in these international standards are shown in Table 1 below, and are composed of activities and modular tasks for each area, and use a unique identification code of each area for the independence of each task flag:

ITSM Process Area Functional process area
Service Desk
Incident Management
Problem Management
Change Management
Configuration Management
Release Management
-Service Level Management
-Software Development Life Cycle (SDLC)
System work process
Change Advisory Board (CAB)
-Approval Management
-Customer Satisfaction Management
-Delivery management
-Knowledge DB Registration
-KEDB (Known Error Database) Registration
-Worker change
-Change manager
-Automation tool integration
(S / W shape management, release, dashboard)

In one example of the ITSM process, an activity of a service desk (SD) area is composed of reception, transfer, processing and termination according to the ITSM process defined in the ITIL international standard, and each activity is associated with one or more task modules. In addition, as an example, an activity in an incident management (In) area consists of a reception, an assignment, a walk around, and an end, each of which is associated with one or more task modules.

As an example of the functional process, the software development process includes activities of analysis, design, development, and implementation as defined in the ITIL International Standard, each of which is associated with one or more task modules. Also, as another example, a system workflow includes activities of planning, preparation, work, and implementation, each of which is associated with one or more task modules. In another example, a change advisory committee (CAB) includes activities for performing and not performing a CAB process, each of which is associated with one or more task modules. In another example, customer satisfaction management includes activities that are performed and not performed, and each of these activities is associated with one or more task modules.

In addition, as another embodiment of the present invention, in addition to the tasks of the ITSM process area and the functional process area described above, as an additional function, customer approval, internal administrator approval, incident satisfaction, change satisfaction, S / W configuration management tool interworking, release Task modules in areas such as automation can be linked. At this time, it is determined whether the additional function is linked to the associated task module according to whether the client 110 is selected.

5A and 5B illustrate one embodiment of the above described task module record. 5A and 5B, one or more task module records 50 according to the present embodiment may have a unique task ID 51 and step ID 52 flag, a process name 53, and a task name for processing each task. It consists of a task logic program flag 54. At this time, every task has a structure of one or more activity steps (i.e. activities or staffs) and process areas on top, and these one or more process areas and activity steps and tasks are modularized, and the mutual and proximal relationships of the whole task are ITIL and It is predefined according to a standardized workflow based on international standards (ISO / IEC20000, ISO / IEC 12207). In addition, the task logic program 54 refers to a data processing program configured according to a standardized workflow based on ITIL international standards, and may include, for example, processing program logic of screens, fields, related tables, or other processing program logic. . These records 50 form the administration table 55 and are stored in the TAL container 134. All tasks stored in the TAL container 134 define independent processing for each module. The task of each process area is subdivided into independent and separated tasks with the following relationships defined according to the international standard requirements, and the subdivided tasks are task identification, task name, input data, processing logic, and output data. And each record with the interlocking information as a field. These records consist of metadata records incorporating all data that can occur as inputs and outputs in the processing of a task, so that the data fields of each task performed for each of the process areas are divided into input data of each of the subdivided tasks and Link with output data. Input data required for processing logic of the subdivided task to perform a task is extracted from the metadata record and interlocked, and output data derived as a result of the processing logic is stored in association with a corresponding field of each metadata record. do.

6A and 6B also illustrate one embodiment of a task module record for a software development process that is a functional process. One or more task module records 60 according to this embodiment are each composed of a unique task ID 61 and task name 63 and a task logic program flag 64 for processing each task. In this case, however, since the software engineering has a good standing relationship, the step ID 52 is not necessary as in the task module record of FIGS. 5A and 5B. This also likewise configures the administration table 65 and is stored in the TAL container 134.

7A and 7B also illustrate one embodiment of a task module record for a system work process that is a functional process. One or more task module records 70 according to the present embodiment are composed of a unique task ID 71 and a task name 73 and a task logic program flag 74 for processing each task. In this case as well, as in the software development process, the step ID 52 is not necessary as shown in the task module record of FIGS. 5A and 5B. Likewise, the administration table 75 is configured and stored in the TAL container 134.

In addition, the ITSM system control unit 131 combines the organization class and service class selected by the client 110, and extracts the task (s) associated with it to the TAL container 134 by extracting each service process area based on international standards as described above. By extracting and interlocking from the stored tasks, a workflow case (see FIG. 10) is generated and stored in the workflow container 135. The creation of such a workflow case is described below. Also, as an example, such workflow container 135 may be assigned as an area within database 150.

8 is a flowchart illustrating a method for providing an IT service using a dynamic workflow-linked IT service management apparatus according to the above-described embodiment according to another exemplary embodiment of the present invention. Hereinafter, the present embodiment will be described in detail with reference to FIG. 8.

First, the application server 130 assigns each service ID to each ITSM process area based on international standards including ITIL, ISO / IEC 20000, and ISO / IEC 12207, and configures them into service classes, and classifies them into a class container 135 or a database. And store one or more task records in the task asset library TAL in each of the one or more ITSM tasks according to each of the ITSM process areas. It is configured and stored in the TAL container 135 or database 150 (S801). In this case, as described above, the task record includes a task ID, a task name, task input data, task processing logic, task output data, and task interworking information (see embodiments of FIGS. 5A to 7B). The ITSM process area includes Service Desk, Incident Management, Problem Management, Change Management, and Configuration Management based on ISO / IEC 20000, the international standard of ITSM. Software development process (SDLC) based on the areas of Management, Release Management, Service Level Management (SLM) and Change Advisory Board (CAB), and ISO / IEC 12207, the international standard for software engineering. : Software development lifecycle and system work process, approval management (client and internal manager) based on ISO 9001, international standard of quality management system, customer satisfaction management (incident, change, etc.) and S / W shape management It includes an area consisting of.

Thereafter, the application server 130 receives the company and organization information as described above from the client 110 which logs in to the network and requests the service (S / R), and assigns each ID to configure the company and organization class. Its record is stored in the class container 135 or the database 150 (S802: see the embodiment of FIGS. 2A and 2B).

In addition, the application server 130 queries the database 150 to provide the client 110 with one or more service classes according to the received company and organization class, and selects the company and organization class and the selected service class. In combination, a workflow case for creating a standard workflow is generated (S803). That is, the application server 130 generates one or more workflow cases to be individually linked with IDs and service IDs of the company and organization, and stores them in the class container 133 or the database 150 ( See the embodiment of FIGS. 4A-4B).

In addition, the application server 130 inquires the task asset library TAL and generates a predetermined task map composed of task names for each ITSM process area for each of the generated one or more workflow case records. ) To select one or more task names to be performed (S804). 9 shows an example of such a task map. In another embodiment, instead of a complicated task map in which many task names are displayed as shown in FIG. 9, the client 110 may provide the client 110 with a so-called wizard that is a predetermined questionnaire for each ITSM process area. ) Can be associated with the task name corresponding to the selected result for each item. 11 shows an example of such a wizard screen. In this case, the associated task names may be confirmed by displaying the set workflow task to the client 110 later.

In addition, the application server 130 receives the selected one or more task names from the client 110, extracts one or more tasks from the task asset library TAL, arranges them sequentially, and interworks with the workflow case record. By combining as much as possible, one or more standard workflows and records thereof are generated and stored in the workflow container 135 or the database 150 (S805). FIG. 10 illustrates a record of several standard workflows created such that one or more tasks are linked to each workflow case. Referring to FIG. 10, a record 80 of such a standard workflow includes a workflow case ID flag 81, a case name 82, an organization ID flag 83, a service ID flag 84, and an association thereof. Each of the task modules 85, which are stored in the workflow container 135 or the database 150. In particular, the record in which the workflow case ID flag 81 of FIG. 10 is "C-01" is according to the administration screen selected by the client 110 of FIG. In addition, as an embodiment, the application server 130 extracts all data that may occur as inputs and outputs in the task of each ITSM process area from each of the tasks and configures each data field by configuring metadata records. The input data and output data of each task stored in the task asset library TAL are linked to each other so that the standard workflow and these task data are linked to each other.

In addition, the application server 130 sequentially provides one or more standard workflow tasks of each generated workflow case to the client 110 and receives the result data of performing the provided one or more tasks to receive the respective ITSM processes. S / R processing is completed by storing in the area-specific metadata record (S806).

The preferred embodiments and embodiments of the present invention are disclosed for the purpose of illustration, and any person skilled in the art may make various modifications, changes, additions, etc. within the spirit and scope of the present invention. Modifications, changes and additions should be considered to be within the scope of the claims.

20, 30: Organization class record, 21, 43: Unique flag of organization ID, 22: Organization name, 31, 44: Unique flag of service ID, 32: Service name, 23, 33, 45, 55, 65: Admin table , 40: workflow case record, 41: unique flag of workflow case ID, 42: case name, 50, 60, 70: task module record, 51, 61, 71: task ID flag, 52: step ID flag, 53 : Process name, 54: task logic program flag, 63, 73: task name, 64, 74: task logic program flag, 80: standard workflow record, 81: workflow case ID flag, 82: case name, 83: organization ID flag, 84: service ID flag, 85: task module, 100: dynamic workflow interworking IT service management apparatus according to one embodiment, 110: client, 130: application server, 131: ITSM system control unit, 132: ITSM system logic Part 133: Class Container, 134: TAL Container , 150: CMDB

Claims (10)

A dynamic server comprising a client, a server connected to the server to provide the client with a workflow performed as one or more tasks for processing a service request thereof, and predetermined storage means. In the workflow-linked IT service management device,
The server includes a service desk, incident management, problem management, change management, configuration management, release management, and service level management. Management of one or more IT services selected from the group consisting of CAB, Change Advisory Board, Software Development Lifecycle (SDLC), System Workflow, Approval Management, Customer Satisfaction Management, and S / W Configuration Management. One or more IT service for each of the one or more tasks according to the one or more IT service management process area and one or more service class records that are assigned to each of the one or more IT services for each process area and linked to each of the IT services. A task asset that contains one or more task records, each associated with a managed process area. One of the IDs of the company class and organization class records that generate a task asset library (TAL) in the storage means and classifies the company and organization information of the client and the stored service class record selected by the client. Extract one or more tasks corresponding to one or more task names selected by the client from one or more tasks extracted from the task asset library with respect to one or more workflow case records generated by combining two or more IDs in the task asset library. Create one or more of the workflows by arranging and combining them with one or more workflow case records, thereby providing the one or more tasks of the workflow to the client according to the arrangement. Dynamic workflows interlocking IT service management apparatus, characterized in that the. delete The method of claim 1,
And the at least one task record includes task input data, task processing logic, task output data, and task interworking information. The method of claim 3,
The task input data and the task output data are metadata extracted from the respective tasks, thereby interlocking the input data and the output data of each task record of the generated workflow with the metadata in association with the workflow. Dynamic workflow interworking IT service management device, characterized in that the data of the at least one task is linked to operate in accordance with the task logic. A method of providing an IT service between a client and a server connected to the server and providing the client with a workflow performed as one or more tasks for processing a service request thereof, the method comprising:
The server includes a service desk, incident management, problem management, change management, configuration management, release management, and service level management. Management of one or more IT services selected from the group consisting of CAB, Change Advisory Board, Software Development Lifecycle (SDLC), System Workflow, Approval Management, Customer Satisfaction Management, and S / W Configuration Management. Each of the at least one IT service for each process area is given an ID, and at least one service class record linked to the IT service is configured and stored in a predetermined storage means, and one according to the at least one IT service management process area. At least one task associated with each of the at least one IT service management process area in each of the at least one task. Disk task asset library containing records: the first step to configure the (TAL Asset Task Library) which stores it in the storing means and;
Receiving, by the server, information on the company and the organization from the client and assigning respective IDs to the server to construct a company class and an organization class, and storing their records in the storage means;
The server inquires the storage means to provide and select the one or more service classes according to the company class and the organization class to the client and receive them, and receives each ID of the company class and the organization class and the received service class ID. Creating at least one workflow case combining the company class, organization class and service class and interworking with the storage class and storing a record thereof in the storage means;
The server may query the task asset library to provide the client with one or more task names for each IT service management process area for each of the generated one or more workflow case records to be selected by the client;
The server receives the selected one or more task names from the client and extracts one or more tasks from the task asset library and arranges them in association with the workflow case record to generate one or more workflows and records thereof. A fifth step of doing;
The server may include a sixth step of providing one or more tasks of one or more workflows of each of the generated workflow cases to the client sequentially according to the arrangement to perform the dynamic workflow interworking IT service. How to manage. The method of claim 5,
The at least one task record includes task input data, task processing logic, task output data, and task interworking information, and the fifth step includes the data that may be generated by the server as input and output in the at least one task. Extracted from a task and configured into a metadata record, thereby interlocking the input data and output data of each task record of the generated workflow with the metadata so that the data of the workflow and the one or more tasks according to the task logic. Dynamic workflow interworking IT service management method characterized in that it works in conjunction. The method of claim 5,
The sixth step may further include receiving the performance result data from the client and storing the performance result data in a metadata record for each IT service management process area. delete The method of claim 5,
The task names of the respective IT service management process areas of the fourth step are provided to the client in a predetermined task map composed of these, and selected according to the dynamic workflow. The method of claim 5,
The task names for each IT service management process area of the fourth step are provided to the client as a wizard, which is a predetermined questionnaire, and thus the task names corresponding to the result selected by the client are linked. Workflow Integration IT Service Management.

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