KR101027530B1 - System and method for customer management of self gas station - Google Patents

Abstract

The present invention relates to a self-service station customer management system and method, which reads customer-specific information from a customer management medium in which customer-specific information is recorded, and transmits customer-specific information, customer's fueling history information, and a fuel dispenser number, Renew your mileage. In addition, by reading the customer specific information from the customer management medium and transmitting, and confirming and transmitting the mileage information of the customer from the received customer unique information, if the customer checks the mileage information and selects additional services, additional The service history is transmitted and the mileage of the customer is renewed by subtracting the mileage corresponding to the received additional service history. According to the present invention, it is possible to manage the customer through the mileage at the self-filling station, it is possible to obtain a customer promotion effect and customer attraction effect.

Self filling stations, miles, customers, value added services

Description

SYSTEM AND METHOD FOR CUSTOMER MANAGEMENT OF SELF GAS STATION}

The present invention relates to a self-gas station customer management system and method, and more particularly, self-gas station customer management system and method to automatically collect customer information and customer's fueling information at the self-service station and update the mileage using the same It is about.

A conventional gas station is connected to the fuel tank tank is installed so that the fuel can be supplied to the vehicle, the gas tank is installed through the oil supply hose, the gas station is to insert the gas gun in the gas inlet of the vehicle to perform the fueling.

At this time, the fueling amount and the fueling cost is displayed on the display device installed in the gas tanker or the display device connected to the gas tanker, and the user prepares the payment by checking the current fueling state through the display device.

Generally, a gas or payment card is used as a cash or credit card. When a credit card is used, the service provider takes a credit card presented by the user to a card terminal, performs a payment, and then passes a receipt to the user.

In this case, since the petrol station disappears from the user's view and moves to a separate space, the possibility of theft or illegal use of the payment means (for example, card duplication) cannot be ruled out, which causes user anxiety.

In order to solve these problems and reduce the labor costs of gas stations, a self-lubrication system has been proposed.In this case, the user gets off the vehicle and performs fueling directly, and then pays at the card terminal attached to the gas tanker, or the cash inlet installed in the gas tanker. Insert the bill corresponding to the fuel price in the payment will be performed.

However, such a self-fueling system has a disadvantage in that it is difficult for a gas station to collect information about the customer (for example, visits, the number of visits, the amount of fuel, etc.) because the customers pay and refuel themselves.

That is, even if a mileage system is operated at a gas station, a refiner (for example, S oil, GS Caltex, etc.) is not able to collect and manage customer's gas flow amount and customer's unique information by itself, but the oil company (eg, S oil, GS Caltex, etc.) By collecting the amount and customer-specific information, each refinery earned miles to the customer.

In other words, conventionally, when a customer pays for fuel, customer-specific information such as customer-specific information, fuel price, gas station number, etc. is transmitted to the oil refinery, and the oil refiner accumulates mileage to the customer according to the customer-related information. Was operated.

Therefore, the gas station had to operate a separate customer management system to implement the mileage system on its own or to analyze the characteristics of customers' gasoline and apply it to customer management.

In particular, since the self-service station does not use a separate gas station for gas service or customer service, it is more difficult to recognize the customer or grasp the customer information. Therefore, the self-gas station does not have a plan to attract the customer to his own gas station, there is a problem that will interfere with the efficient operation of the gas station.

An object of the present invention is to provide a self-service station customer management system and method that the self-service station can operate a mileage system by itself to provide a customer management service.

Another object of the present invention is to provide a self-service station customer management system and method for automatically collecting customer-specific information and fueling history information at a self-service station, and automatically updating the mileage of the customer using the collected information.

It is yet another object of the present invention to provide an additional service for own customers to use mileage at a self-service station, and a self-gas station customer management system and method for automatically renewing a corresponding mileage according to the additional service used by the customer. To provide.

Other objects and advantages of the present invention can be understood by the following description, and more clearly understood by the embodiments of the present invention. In addition, the objects and advantages of the present invention can be realized by the means shown in the claims and combinations thereof.

According to a preferred embodiment of a self-service station customer management system of the present invention for solving the above problems, a self-lubrication system in which a customer who visits a gas station performs self-lubrication, receives customer-specific information from a customer management medium possessed by the customer. A lubricator for reading and transmitting the read customer specific information, the lubrication history information and the lubricator number of the customer, the customer specific information, the lubrication history information and the lubricator number of the customer, and the received customer specific information, It includes a customer management server for updating the customer management information of the customer using the fueling history information and the lubricator number of the customer.

Here, the lubricator transmits the first reading means for reading the customer specific information from the customer management medium, the read customer specific information, the oiling history information of the customer, and the lubricator number to the customer management server. A first communication means and a check of the fueling history information and the lubricator number of the customer, and controlling the first communication means to transmit the read customer specific information and the confirmed fueling history information and the lubricator number to the customer management server. Characterized in that it comprises a fueling controller to.

In addition, the customer management server, the second communication means for receiving the customer specific information, fueling history information and the fueling machine number from the lubricator, a customer database for storing customer-related information for each customer, the received customer specific information, And a management controller for updating the customer management information of the corresponding customer in the customer database using the lubrication history information and the lubricator number.

In another aspect, the self-filling station is installed in the self-service station, and reads the customer specific information from the customer management medium to the customer management server, receives the customer's mileage information from the customer management server, the reception Further comprising an additional service providing device for providing an additional service to the customer according to the mileage information.

Here, the additional service providing apparatus includes: second reading means for reading the customer specific information from the customer management medium, third communication means for performing data communication with the customer management server, and mileage of the received customer. A display unit for displaying the information, a selection button for allowing the customer to select an additional service, the read customer specific information to the customer management server, and the mileage information of the customer from the customer management server; And a control unit controlling a third communication means and controlling the display unit to display the received mileage information.

On the other hand, a preferred embodiment of the self-service station customer management method of the present invention is a self-lubrication method in which a customer visiting a gas station performs self-lubrication, (A) the gasoline machine is unique to the customer from the customer management medium possessed by the customer Reading the information, (B) the lubricator transmitting the read customer specific information, the lubrication history information and the lubricator number of the customer to the customer management server, and (C) the customer management server to the customer specific server. Receiving the information, the fueling history information and the lubricator number, and updating the customer management information of the customer by using the received customer specific information, lubrication history information and lubricator number.

Here, the step (C), (C-1) identifying the customer from the received customer specific information, and (C-2) the mileage corresponding to the preset ratio according to the received fueling information; Earning and updating the customer management information of the identified customer.

According to another preferred embodiment of the self-service station customer management method of the present invention, a self-lubrication method in which a customer who visits a gas station performs self-lubrication, (A) an additional service providing apparatus installed in the self-service station, the customer management carried by the customer Reading the customer specific information from the storage medium; (B) the additional service providing apparatus transmitting the read customer specific information to a customer management server; and (C) the customer management server sends the customer unique information. Receiving, identifying the customer from the customer unique information, and transmitting mileage information of the identified customer; and (D) receiving and displaying the mileage information of the customer by the additional service providing apparatus. It is done by

Here, after the step (D), (E) when the customer selects the additional service, transmitting the additional service details selected by the customer to the customer management server, and (F) the customer management server The method may further include receiving additional service details and updating mileage information of the customer by subtracting mileage corresponding to the additional service details.

According to an embodiment of the present invention, since self-refueling station collects customer's unique information and oiling history information independently of the refiner and automatically renews the mileage of the customer, customer management through mileage can be performed. As a result, the gas station can be promoted and attracted to the gas station.

In addition, by providing various value-added services internally for customers to use the mileage at the self-filling station, the corresponding mileage is automatically renewed according to the value-added service used by the customer, so that the customer can easily earn the mileage easily accumulated. It is available.

In addition, since the oil tanker can know the type of oil oiled by the customer at the self-fueling station, the mileage depends not only on the oil supply but also on the type of oil oiled by the customer and the average amount of oil for a certain period of time (for example, the previous year). Differentiate and earn.

In addition, since it is possible to obtain information about the fueling machine number of the fueling machine that the customer fueled at the self-filling station, it is possible to help the maintenance of the fueling machine to determine which fueling machine the customer uses a lot.

Hereinafter, specific embodiments of the self-service station customer care system and method of the present invention will be described with reference to FIGS. 1 to 6. However, this is only an example and the present invention is not limited thereto.

In describing the present invention, when it is determined that the detailed description of the known technology related to the present invention may unnecessarily obscure the subject matter of the present invention, the detailed description thereof will be omitted. The following terms are defined in consideration of the functions of the present invention, and may be changed according to the intention or custom of the user, the operator, and the like. Therefore, the definition should be based on the contents throughout this specification.

In addition, preferred embodiments of the present invention to be carried out below are provided in each system functional configuration to efficiently describe the technical components constituting the present invention, or system functions that are commonly provided in the technical field to which the present invention belongs. The configuration is omitted as much as possible, and will be described mainly on the functional configuration that should be additionally provided for the present invention. If those skilled in the art to which the present invention pertains, it will be easy to understand the functions of the components that are used in the prior art among the omitted functional configuration not shown below, and also the configuration omitted as described above The relationship between the elements and the components added for the present invention will also be clearly understood.

As a result, the technical spirit of the present invention is determined by the claims, and the following examples are one means for efficiently explaining the technical spirit of the present invention to those skilled in the art to which the present invention pertains. It is only.

1 is a view showing the configuration of a self-service station customer management system of the present invention.

Referring to FIG. 1, the self-gas station customer management system of the present invention includes an oil pump 100 that reads customer specific information from a customer management medium 400 possessed by a customer, and the customer that the oil pump 100 transmits. Customer management server 200 for updating the customer management information of the customer by using the unique information, customer fueling history information and the lubricator number, and additionally installed in the self-service station to provide additional services according to the customer management information of the customer It comprises a service providing apparatus 300.

In the self-service gas station customer management system configured as described above, the gas tanker 100 is connected to the gas tank of the gas station, the gas gun is installed to enable fueling through the gas port of the customer vehicle.

The lubricator 100 sets the lubrication amount corresponding to the oil price paid by the customer, so that lubrication is performed as much as the set lubrication amount.

In this case, the lubricator 100 may display a state of lubrication, and may include a plurality of warning lights or a speaker notifying that the lubrication is completed according to whether the lubrication state is changed.

When the self-lubrication of the customer is completed, the lubricator 100 reads the customer management medium 400 possessed by the customer to read customer specific information recorded on the customer management medium 400, and then the customer. The unique information is transmitted to the customer management server 200 along with the oiling history information of the customer (for example, oil type, oiling date and time, oil quantity) and the oiling machine number.

That is, in the present invention, the lubricator 100 delivers the type of oil oiled by the customer (hereinafter, referred to as 'oil type'), oiling amount, oiling date and time, and the oiling machine number to the customer management server 200. This information could not be obtained from the self-filling station mileage system.

In the past, the oil refiner was only able to know the information about how much gas payment the customer paid at which gas station, but in the present invention, the oil dispenser 100 is filled with oiling history information such as oil type, oiling amount, oiling date and time, and the oiling machine number. Since it collects and delivers the data to the customer management server 200, the self-service station itself can collect and manage customer specific information and fueling history information of the corresponding customer.

In addition, according to the present invention, since the information on oil type can be obtained at the self-filling station, the oil type (for example, general gasoline, gasoline, premium gasoline, premium gasoline, etc.) is not earned only by mileage according to the amount of oil of the customer. Mileage may be differentiated according to what is taken into account and based on the average fuel flow over a period of time (eg just one year ago).

In addition, in the present invention, by obtaining information about the lubricator number at the self-filling station, it is possible to determine which lubricator the customer uses a lot, so that it can be used as a maintenance record of the lubricator.

Here, the customer management medium 400 may include an RFID tag, a magnetic card or a bar code, but is not limited thereto and may include various media capable of recording customer unique information.

The customer unique information refers to information for identifying a customer (for example, customer ID, social security number, mobile phone number, vehicle number, etc.).

That is, the lubricator 100 delivers customer-specific information of the customer who has completed self-lubrication so that the customer management server 200 can identify the customer, and the oiling time such as oiling date, oil type, oiling amount of the customer, etc. The customer management server 200 updates the customer management information of the corresponding customer according to the oil quantity and oil type by delivering the breakdown information and the lubricator number.

The customer management information includes information such as oiling history information of the customer (for example, oil type, oiling date and time, oiling amount, etc.), oiling machine number, mileage, and customer's contribution.

The customer management server 200 may be installed in a self service station or installed in a separate place, and stores customer related information for each customer using the corresponding self service station. The customer related information includes customer specific information and customer management information. That is, the customer management server 200 manages a database of customer unique information that can identify a customer, customer service information that can manage the customer's fueling history information, lubricator number, mileage, and customer's contribution .

The customer management server 200 checks the customer through the customer-specific information received, if the customer-specific information of the customer who has completed the self-lubrication from the lubricator 100, and then the received oiling history information and lubricator The number is used to update the corresponding customer care information field in the database.

In this case, the customer management server 200 may differentiate and accumulate the mileage accumulation rate based on the average oil amount or the average oil price calculated by summing the oil amount fueled by the corresponding customer through a database. In addition, since the customer management server 200 knows the number of times of use of the corresponding lubricator through the lubricator number, it can be used as a maintenance record of the lubricator.

The customer management server 200 checks the oil supply amount and oil type of the customer through the received oiling history information, and updates the customer management information of the customer by accumulating the mileage corresponding to the preset ratio according to the oil supply amount and oil type do.

That is, in the present invention, the self-filling station itself collects the fueling information of the customer, and can earn the mileage corresponding to the fueling quantity and oil type. In this case, the mileage may be accumulated according to the oil type and the average lubrication amount for a certain period of time, instead of accumulating the mileage according to the oil quantity. In addition, based on the customer information contained in the customer management server 200, it may be an event or promotional activities targeting its own customers, such as sending SMS.

In addition, when the customer uses the mileage accumulated through the additional service providing apparatus 300, the customer management server 200 receives the mileage information used by the customer from the additional service providing apparatus 300, the corresponding customer Deduct the amount of mileage used by the customer in customer care information.

As described above, in the present invention, the customer management server 200 directly collects the customer-specific information of the customer who finished the oiling through the oil pump 100, the oiling history information of the customer and the oiling machine number, and uses the collected information to contribute to the customer. According to the customer management information can be updated, such as accumulating the mileage of the customer, it is possible to manage the customer using the mileage for each gas station.

The additional service providing apparatus 300 is installed in a self-filling station, and provides various additional services that can be used at the gas station by using the accumulated mileage. That is, the additional service providing apparatus 300 provides a customer with a car wash service or various free gifts according to the mileage of the customer.

The additional service providing apparatus 300 reads the customer management medium 400 to read customer specific information of the corresponding customer, and then transfers the customer specific information to the customer management server 200.

The additional service providing apparatus 300 receives the customer management information of the corresponding customer from the customer management server 200, displays the customer management information on the screen or outputs it by voice, and informs the corresponding customer management information.

In other words, the additional service providing apparatus 300 displays on the screen or outputs by voice to the corresponding customer how much the accumulated mileage is to use the additional service through the accumulated mileage.

When the customer selects a predetermined additional service, the additional service providing apparatus 300 transmits mileage information of the selected additional service to the customer management server 200 to update the mileage information of the corresponding customer.

According to the present invention, since it is possible to directly collect and manage customer information (for example, customer specific information, fueling date and time, fueling amount, etc.) at the self-filling station, customer management through mileage is possible, and the gas station publicity effect and gas station You can see the effect of attracting customers.

2 is a view showing the configuration of the gas pump according to the self-service station customer management system of the present invention.

Referring to FIG. 2, the fuel tanker 100 according to the self-service station customer management system of the present invention may include a first reading means 110, a first communication means 120, and a fueling controller 130.

The first reading means 110 reads customer specific information from the customer management medium 400 possessed by the customer. That is, the first reading means 110 reads customer specific information for identifying a customer from the customer management medium 400.

The first reading means 110 may be variously modified and implemented according to the type of the customer management medium 400. For example, when an RFID tag is used as the customer management medium 400, the first reading means 110 may be implemented by using an RFID reader, and a barcode is used as the customer management medium 400. In this case, the first reading means 110 may be implemented by using a barcode reader.

The first communication means 120 transmits the customer specific information read by the first reading means 110, the oiling history information of the customer, and the lubricator number to the customer management server 200.

The first communication unit 120 may use a wireless communication means as well as a wired communication means, in the case of using a wireless communication means, wireless LAN (WLAN), Bluetooth (Blue Tooth), Ultra Wide Band (UWB), Short range wireless communication means such as Home RF and Zigbee can be used.

The fueling controller 130 controls the first communication unit 120 to transmit the customer specific information, the fueling history information of the customer, and the fueling machine number, which are read by the first reading unit 110, to the customer management server 200. do.

That is, the fueling controller 130 checks the type (oil type) of the oil selected by the customer, checks the oiling date and time, the oiling amount, and the like, and the oiling history of the customer together with the customer specific information read by the first reading means 110. In this case, the first communication means 120 is controlled to transmit the information about the lubricator number of the lubricator 100 to the customer management server 200.

The fueling controller 130 controls the overall operation of the fueling machine 100 in addition to the fueling process. For example, the fueling controller 130 sets the fueling amount corresponding to the fueling price to supply the oiling, and generates oiling state information such as the current oiling amount, the current oiling amount, and the oiling progress status when the oiling is performed. You can do that.

On the other hand, the fueling controller 130 is not configured to control only one oiler, it can be configured to control all the oiler installed in the gas station.

As described above, in the present invention, the customer unique information of the customer performing self-lubrication, the fueling history information of the customer and the lubricator number are automatically collected and delivered to the customer management server 200 through the lubricator 100, and based on this, the customer To renew the mileage.

3 is a view showing the configuration of a customer management server according to the self-service station customer management system of the present invention.

Referring to FIG. 3, the customer management server 200 according to the self-gas station customer management system of the present invention includes a second communication means 210, a customer database 220, and a management controller 230.

The second communication unit 210 performs data communication with the lubricator 100 and the additional service providing apparatus 300.

That is, the second communication means 210 receives the customer specific information of the customer who completed the self-lubrication, the oiling history information of the customer and the oiling machine number from the first communication means 120 of the lubricator 100.

The second communication means 210 receives customer specific information of a customer from the additional service providing apparatus 300 and transmits customer management information of the corresponding customer to the additional service providing apparatus 300.

In addition, the second communication unit 210 receives the additional service details selected by the customer from the additional service providing apparatus 300.

Like the first communication unit 120, the second communication unit 210 may use a wireless communication unit as well as a wired communication unit. When using the wireless communication unit, WLAN, Bluetooth Short range wireless communication means such as Tooth), Ultra Wide Band (UWB), Home RF, and Zigbee may be used.

The customer database 220 stores customer related information, that is, customer specific information and customer management information for each customer. In this case, the customer database 220 matches and stores customer unique information and customer management information.

That is, the customer database 220 stores customer-specific information for identifying a customer for each customer, and customer management information including information such as fueling history, mileage, and lubricator number of the corresponding customer by matching with the customer-specific information. Save it.

The management controller 230 controls the second communication unit 210 to perform data communication with the lubricator 100 and the additional service providing apparatus 300, and receives customer specific information received from the lubricator 100, The customer management information stored in the customer database 220 is updated using the oiling history information and the oiling machine number. Then, the customer-related information stored in the customer database 220 is updated by using the additional service history received from the additional service providing apparatus 300.

That is, when the management controller 230 receives the customer unique information of the customer who has completed self-lubrication from the lubricator 100, first, the management controller 230 identifies the customer from the received customer unique information.

Thereafter, after confirming the oil supply amount and oil type of the customer from the oiling history information received from the fueling machine 100, by accumulating the mileage corresponding to the preset ratio according to the oil supply amount, oil type of the customer by the customer management information of the customer ( That is, update date and time of fueling, fueling quantity, oil type, mileage).

When the management controller 230 receives customer specific information of a predetermined customer from the additional service providing apparatus 300, the management control unit 230 extracts customer management information (ie, mileage information) of the corresponding customer from the customer database 220. The second communication means 210 is controlled to transmit to the additional service providing apparatus 300.

In addition, the management control unit 230 updates the customer management information of the corresponding customer in the customer database 220 by reflecting the additional service details selected by the corresponding customer from the additional service providing apparatus 300.

That is, the management controller 230 updates the customer management information by subtracting the mileage corresponding to the received additional service details from the customer management information column of the corresponding customer in the customer database 220.

The customer management server 200 may perform a function of approving the payment of fueling of the customer in addition to the above, but the detailed description will be omitted since it is outside the scope of the present invention.

4 is a view showing the configuration of the additional service providing apparatus according to the self-service station customer management system of the present invention.

Referring to FIG. 4, the additional service providing apparatus 300 according to the self-service station customer management system of the present invention may include a second reading means 310, a third communication means 320, a display unit 330, and a selection button 340. , Including the control unit 350.

The second reading means 310 reads customer specific information for identifying the customer from the customer management medium 400 possessed by the customer.

The second reading means 310 may be embodied in various modifications according to the type of the customer management medium 400. For example, when an RFID tag is used as the customer management medium 400, the first reading means 310 may be implemented by using an RFID reader, and a barcode is used as the customer management medium 400. In this case, the first reading means 310 may be implemented by using a barcode reader.

The third communication means 320 performs data communication with the customer management server 200. That is, the third communication unit 320 transmits the customer specific information read by the second reading unit 310 to the customer management server 200.

The third communication means 320 receives the customer management information (ie, mileage information) of the corresponding customer from the customer management server 200, and further stores the additional service details selected by the customer in the customer management server 200. To send.

Similar to the first communication unit 120, the third communication unit 320 may use a wireless communication unit as well as a wired communication unit. When using the wireless communication unit, WLAN, Bluetooth Short range wireless communication means such as Tooth), Ultra Wide Band (UWB), Home RF, and Zigbee may be used.

The display unit 330 displays customer management information (ie, mileage information) of the corresponding customer received from the customer management server 200 on the screen. Then, the customer can check his mileage information.

For example, the display unit 330 may display the content "Hong Gil-dong customer, your current mileage is 0000" on the screen. In addition, the display unit 330 may output the customer management information by voice.

The selection button 340 may be implemented in the form of a touch pad in the additional service providing apparatus 300, and allows the customer to select an additional service available to the customer. That is, the selection button 340 may be implemented in the form of a touch pad in the display unit 330.

For example, the selection button 340 may be selected by the customer to press the additional service, such as car wash or various gifts (for example, sweets, industrial products, gift certificates, gas ticket, small household appliances, etc.) 300).

In this case, an indicator is installed on the selection button 340 so that the indicator is turned on only on the selection button 340 corresponding to the additional service that can be used as the mileage of the customer.

The control unit 350 controls the respective components. First, the third communication unit 320 controls data communication with the customer management server 200, and the third communication unit 320 controls the When receiving the customer management information of the customer from the customer management server 200, the display unit 330 is controlled to display the received customer management information on the screen or to output the voice.

The control unit 350 controls the selection button 340 so that a light is turned on only the selection button 340 corresponding to the additional service available to the customer by using the received customer management information.

The control unit 350 transmits the additional service details selected by the customer to the customer management server 200 when the customer selects a predetermined additional service by pressing the selection button 340. To control.

In addition, the controller 350 controls the overall operation of the additional service providing apparatus 300 to provide the additional service selected by the customer. For example, when the customer selects the free gift, the customer provides the free gift to the customer. When the customer selects the car wash, the control signal is generated to operate the car wash.

As described above, according to the present invention, since the mileage management of the customer is automatically performed at the self-filling station itself, the customer can easily use the additional service provided at the gas station by using the mileage accumulated at the self-filling station. It has the effect of attracting customers to their gas stations.

Figure 5 is a flow chart showing an embodiment of a self-service station customer management method of the present invention.

Referring to FIG. 5, first, the lubricator 100 checks whether fueling corresponding to the fueling amount paid by the customer is completed (S 100), and when the lubrication is completed, the customer management medium possessed by the customer ( 400, the customer unique information is read (S 110).

Next, the lubricator 100 transmits the read customer-specific information, the lubrication history information and the lubricator number of the customer to the customer management server 200 (S 120).

Subsequently, the customer management server 200 updates the customer management information (ie, fueling history, oiling machine number and mileage information) of the corresponding customer by using the received customer specific information, the oiling history information of the customer, and the oiling machine number. (S 130).

Figure 6 is a flow chart showing another embodiment of the self-service station customer management method of the present invention.

Referring to FIG. 6, an additional service providing apparatus 300 first reads customer specific information from a customer management medium 400 possessed by a customer (S 200).

Next, the additional service providing apparatus 300 transmits the read customer specific information to the customer management server 200 (S 210).

Subsequently, the customer management server 200 extracts customer management information of the corresponding customer from the database 220 by using the received customer unique information, and transmits the customer management information to the additional service providing apparatus 300 (S 220).

Subsequently, the additional service providing apparatus 300 displays the received customer management information on a screen or outputs a voice (S230).

Thereafter, the additional service providing apparatus 300 checks whether the customer selects an additional service (S240), and when selecting an additional service, the additional service details selected by the customer to the customer management server 200. It transmits (S 250).

Next, the customer management server 200 updates the customer management information (ie, mileage information) of the corresponding customer by using the received additional service details (S260).

Although the present invention has been described in detail through the representative embodiments, those skilled in the art can make various modifications without departing from the scope of the present invention with respect to the embodiments described above. Will understand.

Therefore, the scope of the present invention should not be limited to the described embodiments, but should be defined by the claims below and equivalents thereof.

1 is a view showing the configuration of a self-service station customer care system of the present invention.

Figure 2 is a view showing the configuration of a gas station according to the self-service station customer care system of the present invention.

3 is a view showing the configuration of a customer management server according to the self-service station customer management system of the present invention.

Figure 4 is a diagram showing the configuration of an additional service providing apparatus according to the self-service station customer management system of the present invention.

Figure 5 is a flow chart illustrating an embodiment of a self-service station customer care method of the present invention.

Figure 6 is a flow chart showing another embodiment of the self-service station customer care method of the present invention.

Explanation of symbols on the main parts of the drawings

100: lubricator 110: first reading means

120: first communication means 130: oiling controller

200: customer management server 210: second communication means

220: customer database 230: management control unit

300: additional service providing apparatus 310: third communication means

320: second reading means 330: display unit

340: selection button 350: control unit

Claims (19)

In a self-fueling system where a customer visiting a gas station performs self-fueling, A lubricator for reading customer unique information from a customer management medium possessed by the customer, and transmitting the read customer unique information, lubrication history information and lubricator number of the customer; And And a customer management server configured to receive the customer specific information, the fueling history information of the customer, and the lubricator number, and update the customer management information of the customer by using the received customer unique information, the fueling information of the customer, and the lubricator number. , The oiling history information of the customer includes the oiling amount, oiling date and time, oil type of the customer, And the customer care information includes the fueling date and time, fueling amount, oil type, oiling machine number, and mileage. The method of claim 1, The customer management medium is any one selected from an RFID tag or a barcode, self-service station customer management system. delete delete The method of claim 1, The lubricator is, First reading means for reading the customer unique information from the customer management medium; First communication means for transmitting the read customer specific information, the fueling history information of the customer, and the lubricator number to the customer management server; And A fueling controller configured to check the fueling history information and the fueling machine number of the customer, and to control the first communication means to transmit the read customer specific information and the confirmed fueling history information and the oiling machine number to the customer management server. Consisting, self-service station customer management system. The method of claim 1, The customer management server, Second communication means for receiving the customer specific information, the oiling history information and the oiling machine number from the oiling machine; A customer database for storing customer related information for each customer; And And a management control unit for updating customer management information of the corresponding customer in the customer database by using the received customer specific information, fueling history information, and the lubricator number. The method of claim 6, The customer related information, Customer specific information for identifying the customer; And Self-service station customer management system consisting of customer management information including the oiling date and time, fueling quantity, oil type, lubricator number, mileage of the customer. The method of claim 1, It is installed in the self-service station, read the customer specific information from the customer management medium and transmits to the customer management server, receives the customer's mileage information from the customer management server, according to the received mileage information A self service station customer management system further comprising an additional service providing apparatus for providing additional service to a customer. The method of claim 8, The additional service providing apparatus, Second reading means for reading the customer unique information from the customer management medium; Third communication means for performing data communication with the customer management server; A display unit which displays the received mileage information of the customer; A selection button for allowing the customer to select additional services; And Transmitting the read customer specific information to the customer management server, controlling the third communication means to receive the customer's mileage information from the customer management server, and controlling the display unit to display the received mileage information. Self gas station customer management system comprising a control unit. 10. The method of claim 9, The display unit, Self-service station customer management system for displaying or customer voice information on the screen. 10. The method of claim 9, The selection button, Self-service station customer care system implemented in the form of a touch pad on the display unit. 10. The method of claim 9, The control unit, And when the customer selects an additional service using the selection button, controlling the third communication means to transmit the additional service details selected by the customer to the customer management server. The method of claim 12, The customer management server, Self-service gas station customer management system for updating the mileage information of the customer to reflect the received additional service details. In the self-lubrication method in which the customer who visited the gas station performs self-lubrication, (A) a lubricator reading customer specific information from a customer management medium possessed by the customer; (B) the lubricator transmitting the read customer-specific information, lubrication history information and lubricator number of the customer to the customer management server; And (C) receiving, by the customer management server, the customer specific information, the fueling history information, and the lubricator number, and updating the customer management information of the customer by using the received customer specific information, the lubrication history information, and the lubricator number. Include, The oiling history information of the customer includes the oiling amount, oiling date and time, oil type of the customer, The customer management information includes the fueling date and time, fueling quantity, oil type, fueling machine number and mileage, self-filling station customer management method. The method of claim 14, Step (C) is (C-1) identifying the customer from the received customer specific information; (C-2) updating the customer management information of the identified customer by accumulating mileage corresponding to a preset ratio according to the received fueling history information. delete delete delete delete

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