KR101018873B1 - Digital board for writing - Google Patents

Abstract

A digital pen stand is disclosed. The digital writing stand of the present invention, at least one customer information input unit for displaying the banking-related information and receives the customer service-related information corresponding to the purpose of the visit from the customer visiting the bank; A waiting table issuing unit for issuing a waiting table in which a waiting number is written to a customer; And a controller for controlling the customer information input unit and the waiting table issuing unit, and transmitting the customer service related information input from the customer information input unit to the bank server. According to the present invention, the convenience of the banking process of the customer can be facilitated, the amount of work of the bank staff can be reduced, and the customer's personal information and the purpose of the visit can be grasped in advance before the customer comes to the counter, so the window is operated and the customer is managed. It can be efficient.

Pen stand, common printer, control unit, touch screen

Description

Digital writing board {Digital board for writing}

The present invention relates to a pen stand, and more particularly, to a digital pen stand that digitizes a conventional pen stand.

In general, banks and the like are equipped with pen stand so that customers who visit the bank can fill out the documents. Here, the penmanship college means a table necessary for the preparation of documents, and the penmanship college is equipped with a habitat locker in which various habitats related to banking work are stored, various writing instruments used for form preparation, and a stamp holder for stamping.

However, conventional penmanship colleges are not familiar with banks because they include complex and diverse habitats used for deposit input / output, various financial products, real estate, foreign exchange, lottery, card and business. It is difficult for the customer to easily handle the tasks for the purpose of his bank visit.

In addition, the conventional penmanship college is dealing with various bank-related tasks in writing, because the customer just throws out the abolition that occurs while writing a slip in the trash, there is a problem that the cost of the bank increases, the personal information of the customer, There is a problem that the account number and password of the bank account or card leak to others.

In addition, the conventional penmanship university presents various habitats created by the customer to the bank teller, and the bank employee reads them and processes them, thereby increasing the workload of the employee and operating the counter and managing the customer inefficiently. There is this.

SUMMARY OF THE INVENTION An object of the present invention is to provide a digital pen stand for improving the convenience of a customer's banking process, for reducing the workload of a bank employee, and for efficiently operating a window and managing a customer.

The above object, according to the present invention, at least one customer information input unit for displaying the banking-related information and receiving customer service-related information corresponding to the purpose of the visit from the customer visiting the bank; A waiting table issuing unit for issuing a waiting table in which the waiting number is written to the customer; And a controller which controls the customer information input unit and the waiting table issuing unit, and transmits the customer service related information input from the customer information input unit to a bank server.

The at least one customer information input unit, a customer terminal display module for displaying the banking-related information; A customer information reading module for recognizing a recording medium including a bankbook or a card; And it may include a customer terminal input module for receiving the customer service related information.

The at least one customer information input unit may further include a customer information authentication module for scanning an identity verification means including a resident registration card or a fingerprint.

The customer terminal display module and the customer terminal input module may be implemented in one touch screen.

The digital pen stand may further include a touch pen provided around the touch screen, and the customer service related information may be further described in the waiting table.

The customer information input unit may be provided in plural along the circumference of the waiting table issuing unit, and the waiting table issuing unit may include a common printer for issuing the waiting table selectively to the customer information input unit being used by the customer among the plurality of customer information input units. Can be.

The waiting table issuing unit may further include an actuator for rotating the common printer so that the public printer may issue the waiting table selectively toward any one of the plurality of customer information input units.

The actuator may include a rotating plate on which the common printer is seated and supported; And a rotating motor connected to the rotating plate to supply rotational power.

The rotation motor is a reduction motor including a first rotation shaft, the actuator is coupled to the first rotation shaft, the driving gear to rotate in the same direction as the rotation direction of the first rotation shaft when the reduction motor is driven; A driven gear coupled to the motive gear to rotate relative to the direction of rotation of the motive gear; And a second rotating shaft coupled to the center of the driven gear and having one end fixed to the rotating plate.

The waiting table issuing unit may further include at least one position sensor for determining the customer information input unit in which the customer is located among the plurality of customer information input units, and the control unit is configured to generate the actuator based on a signal of the at least one position sensor. Can be driven.

The digital writing stand, voice guide module for providing a guidement; And it may further comprise a bankbook cleaning module to organize the bankbook.

According to the present invention, the convenience of the banking process of the customer is facilitated, the amount of work of the bank staff can be reduced, and the customer's personal information and the purpose of the visit can be grasped in advance before the customer comes to the counter. Management can be efficient.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. However, in describing the present invention, descriptions of already known functions or configurations will be omitted to clarify the gist of the present invention.

1 is a plan view of a digital pen stand according to an embodiment of the present invention, FIG. 2 is a configuration diagram of a customer information input unit of FIG. 1, FIG. 3 is a side view of the digital pen stand of FIG. 1, and FIG. 4 is a waiting table of FIG. 1. 5 is a side view of the issuer, and FIG. 5 is a side view of the digital pen stand of FIG. 1 including a controller, a power supply unit, a voice guide module, and a bankbook organizer module.

Hereinafter, the digital writing stand 10 of the present invention will be described in relation to the banking business, the scope of the present invention is not limited thereto.

1 to 5, the digital writing stand 10 according to the present embodiment includes a customer information input unit 100 for inputting customer service related information, a waiting table issuing unit 200 for issuing a waiting table, and customer information. The control unit 300 controls the input unit 100 and the waiting table issuing unit 200.

The customer information input unit 100 is a part for displaying the banking-related information and the customer visiting the bank inputs the customer-related information corresponding to the purpose of his visit.

Referring to FIG. 1, in the present embodiment, the customer information input unit 100 of the digital writing stand 10 is embodied in four divided regions substantially divided into four partition walls 170, respectively. As shown, each of the customer terminal display module 110 for displaying the banking-related information, the customer information reading module 120 for recognizing the bank account or card, etc., and the customer terminal input module to input the customer service-related information 130, and a customer information authentication module 140 for scanning a user authentication means such as a resident registration card or a fingerprint.

Here, the information related to the banking business refers to information related to various banking business such as financial business, foreign exchange business, or card business, and the customer business information refers to information corresponding to the purpose of the visit of the customer who visited the bank among the banking business related information. Say.

The customer terminal display module 110 is a portion in which a screen related to banking information is displayed, and various kinds of banking services may be displayed as necessary in addition to the above-described financial services, foreign exchange services or card services. 1 and 2, the customer terminal display module 110 of the present embodiment is implemented with a general touch screen 150. That is, the customer who visited the bank sees the banking business corresponding to the purpose of his visit after contacting the banking-related information displayed on the touch screen 150.

The customer information reading module 120 is provided to recognize information stored in various recording media including a bankbook or a card of a customer visiting the bank, and is implemented through a general card reader.

The customer terminal input module 130 is a part in which customer-related information corresponding to a visit purpose of a customer visiting a bank is input. Referring to FIGS. 1 and 2, the customer terminal input module 130 is a general touch screen 150. Is implemented as

That is, in the present embodiment, the customer terminal display module 110 and the customer terminal input module 130 are implemented as one touch screen 150. However, the scope of the present invention is not limited thereto, and the customer terminal display module 110 and the customer terminal input module 130 may be separately configured as necessary (not shown). In addition, by placing a general touch fan 160 around the customer terminal input module 130 implemented as the touch screen 150 to facilitate the input of customer-related information.

When a customer who visits a bank inputs a recording medium such as a bank account or a card into the customer information reading module 120, the display screen of the customer terminal display module 110 displaying information related to banking business is linked to the customer service related information. The information screen is changed, and accordingly, the customer can input customer work related information corresponding to the purpose of his visit through the customer terminal input module 130.

The customer information authentication module 140 is a part in which an identity verification means such as a resident registration card or a fingerprint is scanned, and is implemented as a general scanner or a fingerprint reader. If the visitor's purpose of visiting the bank is to open a new account or work on a loan, the counter's staff will check whether the customer who visits the bank is the same as the real name of the resident registration card, etc. Will be processed. However, the conventional penmanship college did not have a method to handle such authentication means in advance, so that the customer would go through the authentication process in the face of the counter staff, which would increase the banking processing time. There is this. Accordingly, the digital writing stand 10 of the present embodiment can shorten the work delay time by allowing the customer to finish the authentication process in advance before the customer processes the work through the customer information authentication module 140.

1 to 4, the waiting table issuing unit 200 issues customer service related information except for a password and a waiting table in which a waiting sequence is displayed to a customer who inputs customer service related information through the customer terminal input module 130. That's the part. The waiting table issuing unit 200 is located at the center of each customer information input unit 100 divided into four partition walls 170. Since the waiting table is issued only to the customer who has entered the customer service related information through the customer terminal input module 130, the waiting table issuing unit 200 is the waiting table to any one of the customer information input unit 100 of the four customer information input unit 100. In order to issue, it includes an actuator 230 for rotating the common printer 220 to be described later of the waiting table issuing unit 200.

However, unlike the present embodiment, the waiting table issuing unit 200 may be divided into four customer information input units 100, respectively (not shown), and thus the scope of the present invention is implemented by the waiting table issuing unit 200. It is not limited by the manner.

1, 3 and 4, the waiting table issuing unit 200 is shared with the position sensor 210 for generating the position information of the customer, the common printer 220 provided inside the housing 240, The roll paper 222 supplied to the printer 220 and the actuator 230 for rotating the common printer 220.

One position sensor 210 is provided in each of the four customer information input units 100, and when a customer approaches one of the customer information input units 100, the position sensor 210 detects the position and generates a signal. In this case, the controller 300 recognizes a signal generated by the position sensor 210 and then controls the actuator 230 so that the common printer 220 is disposed on the customer information input unit 100 where the customer is located. Rotate). That is, before the customer inputs the customer service related information through the customer terminal input module 130 of the customer information input unit 100, the housing (eg, the common printer 220 is disposed on the side of the customer information input unit 100 where the customer is located). By rotating 240, the time taken for output of the waiting table can be shortened. However, unlike the present embodiment, the position sensor 210 may be omitted. In this case, the common printer 220 may be located after the customer visiting the bank inputs customer-related information through the customer terminal input unit 130. It will be arranged to the customer information input unit 100 side.

The matters related to the common printer 220 and the roll paper 222 are only known technologies, and thus detailed descriptions thereof will be omitted.

Referring to FIG. 4, the actuator 230 is a part for supplying rotational power for rotation of the housing 240 in which the common printer 220 is disposed, and supplies a rotational power and includes a first rotation shaft 231a. Is coupled to the rotary motor 231, the first rotation shaft 231a and the motive gear 232 and the motive gear 232 to rotate in the same direction as the rotation direction of the first rotation shaft 231a, the motive gear ( At the end of the second rotation shaft 234 and the second rotation shaft 234 coupled to the center of the driven gear 233, the driven gear 233 to rotate relative to the direction opposite to the rotation direction during the rotation of the 232 It includes a rotating plate 235 connected to and supporting the housing 240.

Here, the general rotational motor 231 is used a general reduction motor in which the reduction gear is embedded to reduce the rotational speed of the motor. That is, the rotary motor 231 used in the actuator 230 of the waiting table issuing unit 200 according to the present embodiment does not require fast rotation, but is stable while supporting the weight of the common printer 220 and the roll paper 222. Since a strong torque to obtain the rotational speed is required, it is preferable to use a general DC reduction motor with a reduction gear.

The prime mover 232 is coupled to the first rotary shaft 231a, which is the central axis of the rotary motor 231, and rotates in the same direction as the first rotary shaft 231a rotates, thereby generating power from the rotary motor 231. It serves to deliver to the driven gear (233).

The driven gear 233 is coupled to the motive gear 232 and rotates relative to the direction opposite to the direction of rotation when the motive gear 232 rotates, thereby transmitting power generated by the rotary motor 231 to the second rotation shaft 234. It is responsible for communicating.

The second rotary shaft 234 is integrally coupled with the driven gear 233, and one end of the second rotary shaft 234 is coupled to the rotary plate 235 for supporting and supporting the housing 240 in which the common printer 220 is installed. do.

As a result, the power generated by the rotary motor 231 is sequentially transmitted to the first rotating shaft 231a, the prime gear 232, the driven gear 233, the second rotating shaft 234, and the rotating plate 235 in order. Rotation of 220, more precisely, rotation of housing 240 in which common printer 220 is embedded, becomes possible.

Of course, unlike the present embodiment, the first rotating shaft 231a of the rotary motor 231 may be directly coupled to the rotating plate 235 (not shown), in this case the motive gear 232, driven gear of the above-described configuration 233 and the second rotating shaft 234 can be omitted. However, as described above, the waiting table issuing unit 200 of the present embodiment does not require fast rotation, but a strong torque capable of obtaining stable rotation speed while supporting the weight of the common printer 220 and the roll paper 222. Since is required, by the gear coupling between the motive gear 232 and the driven gear 233 to achieve a stable rotational speed to meet the actual requirements.

Referring to FIG. 5, the control unit 300 controls the customer information input unit 100 and the waiting table issuing unit 200, and digitizes the customer service related information input from the customer information input unit 100 to the bank server. It plays a role. In addition, the control unit 300 detects a signal generated by the position sensor 210, and when the customer approaches the customer information input unit 100 before the customer service related information is input through the customer terminal input module 130. Even if the housing 240 is rotated in advance to control the common printer 220 to rotate to the customer information input unit 100 in use by the customer.

1, 3, and 5, the digital writing stand 10 according to the present embodiment includes a main housing 710 having a circular cross section in which a customer information input unit 100 and a waiting table issuing unit 200 are disposed; It further includes a support housing 720 for supporting the main housing 710.

Inside the support housing 720, a power supply unit 400 for supplying power used for the customer information input unit 100, the waiting table issuing unit 200 and the control unit 300, and the customer information input unit 100 and the waiting table issuance The controller 300 for controlling the unit 200 is disposed. However, unlike the present embodiment, the control unit 300 and the power supply unit 400 may be provided outside the support housing 720, the scope of the present invention is the installation of the control unit 300 and the power supply unit 400. It is not limited by the position or the shape of the main housing 710.

Referring to FIG. 5, the digital writing stand 10 according to the present embodiment includes a voice guide module 500 for providing a guidement to a customer who visited a bank, and a bankbook cleaning module 600 capable of performing a bankbook cleaning function. It includes more.

When the customer approaches the customer information input unit 100, the voice guide module 500 is a part that provides a variety of information related to the banking service with voice by voice. The voice guidance module 500 records the information related to the banking-related information displayed on the customer terminal display module 110 or the customer information reading module 120 in accordance with the business processing order of the customer information input unit 100. It provides a brief description of the contents of the medium, the contents of the customer service related information that can be input to the customer terminal input module 130, or the contents of the authentication medium authenticated by the customer information authentication module 140. Of course, the matters provided by the voice guidance module 500 are changeable matters, and the scope of the present invention is not limited by the matters provided by the voice guidance module 500.

Bankbook clearance module 600 is a part that can perform the bankbook clearance function of customers visiting the bank is implemented through the general bankbook organizer. In general, the bank organizer function is performed by the bank organizer provided in the ATM machine, and since the available bank internal space has a certain limitation, it is impossible to install a large number of ATM machines. Even customers who visit banks frequently have to wait for a long time to process their work. In view of these problems, the digital pen stand 10 according to the present embodiment further comprises a bankbook cleaning module 600 that can perform the bankbook cleaning function to reduce the waiting time of the customer, shortening the processing time of the customer Do it.

Now, the process in which the digital pen stand 10 according to the present embodiment is used will be described in detail.

6 is a flowchart illustrating a process of processing a banking business using the digital pen stand according to the present embodiment.

1 to 6, the customer who visited the bank receives information related to banking through the customer terminal display module 110 of the customer information input unit 100, that is, the touch screen 150 (see FIG. 1) in this embodiment. Firstly, if the customer approaches the customer information input unit 100 in this case, the announcement of the voice guidance module 500 is provided to the customer. In addition, the actuator 230 of the waiting table issuing unit 200 is driven according to the control of the control unit 300 receiving the signal generation of the position sensor 210, and the customer information input unit 100 is driven according to the driving of the actuator 230. The common printer 220 is rotated to the located customer side. Of course, as described above, the voice guidance module 500 and the position sensor 210 may be omitted.

The customer located at the customer information input unit 100 enters information stored in a recording medium such as a bank account or a card through the customer information reading module 120, and correspondingly, the customer terminal display module 110 is related to customer service. The customer terminal input module 130 representing the information is changed. The customer enters customer-related information through the customer terminal input module 130 implemented as the touch screen 150 (S10), in which case the touch fan 160 provided around the touch screen 150 can be used. By doing so, input is facilitated.

If the customer service related information input through the customer terminal input module 130 is a financial business, the customer inputs personal information such as a password and more detailed customer service related information through the customer terminal input module 130 (S20). ), The customer information and personal information entered are digitized and sent to the bank server.

If the customer service related information inputted through the customer terminal input module 130 is a new account establishment or a loan service, etc., the customer is identified by an identity verification means such as a resident registration card or fingerprint through the customer information authentication module 140. The customer's work related information, personal information and identity authentication information are digitized and sent to the bank server in the same manner.

The wait table is issued by the wait table issuing unit 200 to the customer who inputs the customer service related information and the personal information through the customer terminal input module 130 and the customer information authentication module 140 (S30). In this case, the waiting table shall contain information related to the customer service excluding the password and the waiting number.

In the bank server, customer work related information and personal information inputted through the customer information input unit 100 are collected and a customer work classification is performed by a pre-installed processing program (not shown) or a person in charge of the work. The customer's personal information, except for the password, is sent to the counter where the processing is not delayed, and the clerk calls the customer based on this information. When the called customer comes to the counter, the counter staff will face the customer (S40), and at the end of the processing, the counter staff will issue a slip to the customer (S50), and the information on the issued slip will be The work is terminated by being sent back to the bank server for storage.

The digital writing stand 10 according to the present embodiment digitizes all the processes that have been performed by hand in the past, thereby facilitating the convenience of the banking process of the customer, reducing the workload of the employee, the personal information of the customer and the customer's The purpose of the visit can be identified in advance before the customer arrives at the counter, so the counter can be operated efficiently and the customer can be managed.

While specific embodiments of the invention have been described and illustrated above, it is to be understood that the invention is not limited to the described embodiments, and that various modifications and changes can be made without departing from the spirit and scope of the invention. It is self-evident to those who have. Therefore, such modifications or variations are not to be understood individually from the technical spirit or point of view of the present invention, the modified embodiments will belong to the claims of the present invention.

1 is a plan view of a digital pen stand according to an embodiment of the present invention.

2 is a block diagram of a customer information input unit of FIG. 1.

3 is a side view of the digital pen stand of FIG. 1.

4 is a side view of the waiting table issuing unit of FIG. 1.

FIG. 5 is a side view of the digital pen stand of FIG. 1 including a controller, a power supply unit, a voice guide module, and a bankbook organizer module.

6 is a flowchart illustrating a process of processing a banking business using the digital pen stand according to the present embodiment.

* Description of the symbols for the main parts of the drawings *

10: digital writing stand 100: customer information input unit

110: customer terminal display module 120: customer information reading module

130: customer terminal input module 140: customer information authentication module

150: touch screen 160: touch fan

200: waiting table issuing unit 210: position sensor

220: common printer 221: paper outlet

222: roll paper 230: actuator

231: rotation motor 231a: first rotation axis

232: prime move gear 233: driven gear

234: second axis of rotation 235: rotating plate

300: control unit 400: power supply unit

500: Voice guide module 600: Bankbook cleaning module

710: main housing 720: support housing

Claims (11)

At least one customer information input unit for displaying the banking-related information and receiving the customer-related information corresponding to the purpose of the visit from the customer visiting the bank; A waiting table issuing unit for issuing a waiting table in which the waiting number is written to the customer; And A control unit which controls the customer information input unit and the waiting table issuing unit, and transmits the customer service related information input from the customer information input unit to a bank server; The customer information input unit is provided with a plurality along the circumference of the waiting table issuing unit, The waiting table issuing unit, And a common printer for issuing the waiting table selectively to the customer information input unit being used by the customer among the plurality of customer information input units. The method of claim 1, The at least one customer information input unit, A customer terminal display module for displaying the banking related information; A customer information reading module for recognizing a recording medium including a bankbook or a card; And Digital writing desk, characterized in that it comprises a customer terminal input module for receiving the customer-related information. The method of claim 1, The at least one customer information input unit, Digital pen stand, characterized in that it further comprises a customer information authentication module for scanning the identity verification means including a resident registration card or fingerprint. The method of claim 2, The customer terminal display module and the customer terminal input module is a digital pen stand, characterized in that implemented on one touch screen. The method of claim 4, wherein Further comprising a touch pen provided around the touch screen, The waiting table further comprises the information related to the customer service digital pen stand. delete The method of claim 1, The waiting table issuing unit, And an actuator for rotationally driving the public printer so that the public printer can issue the waiting table selectively to any one of the plurality of customer information input units. The method of claim 7, wherein The actuator is, A rotating plate on which the common printer is seated and supported; And Digital pen stand, characterized in that it comprises a rotary motor connected to the rotating plate for supplying rotational power. The method of claim 8, The rotation motor is a reduction motor including a first rotation shaft, The actuator is, A driving gear coupled to the first rotation shaft and rotating in the same direction as the rotation direction of the first rotation shaft when the reduction motor is driven; A driven gear coupled to the motive gear to rotate relative to the direction of rotation of the motive gear; And And a second rotating shaft coupled to the center of the driven gear and having one end fixed to the rotating plate. 10. The method of claim 9, The waiting table issuing unit, Further comprising at least one position sensor for determining the customer information input unit is located among the plurality of customer information input unit, The control unit, And the actuator for driving the actuator based on a signal of the at least one position sensor. The method of claim 1, Voice guidance module for providing a guidement; And Digital pen stand, characterized in that it further comprises a bankbook arranging module to organize the bankbook.

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