KR100980676B1 - Hybrid Type Terminal Apparatus - Google Patents

Abstract

A hybrid customer terminal is disclosed. Hybrid customer terminal of the present invention, the case; A habitat fixing unit installed in the case and selectively fixing at least a portion of the habitat where the customer records information related to the work; An information recognizing unit installed in the case and recognizing the information described in the habitat by a digital method; A power supply unit provided in the case and supplying power to the information recognition unit; And a control unit controlling the information recognizing unit so that the recognition information recognized by the information recognizing unit can be recorded in a computer electrically connected to the information recognizing unit. According to the present invention, even when the customer uses the habitat, the contents written in the habitat are automatically digitized and input to the corresponding computer at the work desk, thereby simplifying and speeding up the process of work process as compared to the conventional method, and using the existing habitat. This can prevent business disruption that can occur when a rapid change is made from a method to a digitized way that does not use habitat.

Handset, Customer, Bank, Hybrid

Description

Hybrid Type Terminal Apparatus

The present invention relates to a hybrid customer terminal, and more particularly, a hybrid customer capable of simplifying and speeding up a business process as compared to the related art by digitizing contents written in a habitat substantially simultaneously when the customer creates a habitat. It relates to a terminal.

Customers who visit financial companies such as banks create various habitats required by banks when face-to-face with their employees, and the employees of banks handle their business through the created habitats.

In general, in the case of simple tasks such as deposit withdrawal, the equipment such as ATM equipment is well-required to solve the task at the counter directly, compared to the conventional case, but when the bank sees a rather complicated task such as loan, You need to create as many habitats as you require, and not only customers who need to create a large number of habitats, but also employees at business counters that need to record the contents of those habitats on their computers, etc. There is a lot of inconvenience.

In other words, when a customer creates a habitat and submits it to the teller, the teller must re-enter the contents of the habitat via his computer to the bank's main server, etc. There is a disadvantage to reduce the efficiency of the work by performing. In addition, since the habitat produced from paper is used in proportion to the processing of the customer, the cost of purchasing or producing the habitat is also a problem.

Therefore, in order to solve the problem of the existing method, it may be considered to digitize the existing work at once without using a habitat, and to operate all the information to be recorded on the main server in the bank through the computer of the employee at the work window. However, if such a method is used in practice, it may be inconvenient for customers who are familiar with the existing method, and in particular, there is a possibility that business confusion may occur due to a sudden change of the method of processing within a bank, and thus it is difficult to apply in practice.

Therefore, even when the habitat is used as in the past, the customer's business can be processed semi-automatically, and if necessary, the customer's business can be semi-automatically processed by the digital method without the habitat, thereby reducing the inconvenience of the customer and the bank. There is a need for the development of a hybrid customer terminal with a new structure that can be reduced and prevents business confusion.

The object of the present invention is that even when the customer uses the habitat, the contents written in the habitat are automatically digitized and input to the corresponding computer at the work desk, thereby simplifying and speeding up the process of work process as compared to the conventional, and also existing habitat It is to provide a hybrid customer terminal that can prevent the business disruption that can occur when the change from the use method to the digitized method without using the habitat.

The above object, according to the present invention; A habitat fixing unit installed in the case and configured to selectively fix at least a portion of the habitat where the customer records information related to the work; An information recognizing unit installed in the case and recognizing the information described in the habitat by a digitized method; A power supply unit provided in the case and supplying power to the information recognition unit; And a control unit controlling the information recognizing unit so that the recognition information recognized by the information recognizing unit can be recorded in a computer electrically connected to the information recognizing unit.

The display device may further include a screen display unit installed in the case and displaying information related to the work to the customer.

The habitat fixing unit may be coupled to the case so as to be adjacent to the upper end of the screen display unit.

The habitat fixing unit may be a fixing clip unit for selectively pressing a portion of the habitat to fix the habitat.

The information recognizing unit is an ultrasonic recognition sensor unit using ultrasonic waves, and the ultrasonic recognition sensor unit includes: a motion pen mounted with a transmitter for emitting ultrasonic waves; And a motion recognition sensor mounted on the case so as to be adjacent to the screen display unit and receiving ultrasonic waves emitted from the transmitter mounted on the motion pen to recognize information input by the motion pen.

The motion pen may be a habitat writing pen for writing information related to a task in the habitat.

The case may be formed with a recessed motion pen groove that is detachably coupled to the motion pen.

The customer further includes a habitat support for creating the habitat, the habitat fixing portion may be coupled to the case to be adjacent to the upper end of the habitat support.

The information recognizing unit is an ultrasonic recognition sensor unit using ultrasonic waves, and the ultrasonic recognition sensor unit includes: a motion pen mounted with a transmitter for emitting ultrasonic waves; And a motion recognition sensor mounted on the case so as to be adjacent to the screen display unit and receiving ultrasonic waves emitted from the transmitter mounted on the motion pen to recognize information input by the motion pen.

The screen display unit and the information recognizer may be implemented as a touch screen.

The case may be further provided with a scanning unit for scanning the identity authentication means of the customer.

The case may include a first case provided with the screen display unit, the information recognizing unit, and the habitat fixing unit; And a second case coupled to a side surface of the first case and provided with the scanning unit.

An upper surface of the second case may be substantially parallel to the ground, and the first case may have an inclined structure in which a height of an upper end portion is relatively higher than a height of a lower end portion.

According to the present invention, even when the customer uses the habitat, the contents written in the habitat are automatically digitized and input to the corresponding computer at the work desk, thereby simplifying and speeding up the process of work process as compared to the conventional method, and using the existing habitat. This can prevent business disruption that can occur when a rapid change is made from a method to a digitized way that does not use habitat.

In order to fully understand the present invention, the operational advantages of the present invention, and the objects achieved by the practice of the present invention, reference should be made to the accompanying drawings which illustrate preferred embodiments of the present invention and the contents described in the accompanying drawings.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. Like reference numerals in the drawings denote like elements.

Hereinafter, a case in which the hybrid customer terminal of the present invention is used in a bank will be described, but the scope of the present invention is not limited thereto, and the hybrid customer terminal of the present invention may deal with securities companies or customers other than banks. Obviously, it can be used in various companies or organizations such as insurance companies.

1 is a schematic perspective view of a hybrid customer terminal according to an embodiment of the present invention, FIG. 2 is a plan view of the hybrid customer terminal illustrated in FIG. 1, and FIG. 3 is a view of the hybrid customer terminal illustrated in FIG. 1. 4 is a schematic internal configuration diagram, and FIG. 4 is a flowchart illustrating a process performed by the hybrid customer terminal illustrated in FIG. 1.

As shown in these drawings, the hybrid customer terminal 1 according to an embodiment of the present invention, the case 10, and installed in the case 10 to display information related to the work to the customer and also the present embodiment In the example, when the customer inputs information related to the work in the habitat, the screen display unit 20 also serves to support the habitat at the bottom, and the case 10 is installed in the case where the customer works on the habitat placed on the screen display unit 20. Supply the power to the habitat fixing unit 30 for fixing the habitat when writing the content related to the information, the information recognition unit 40 for recognizing the information described when the customer enters the habitat, and the information recognition unit 40 The power supply unit 50, the scanning unit 60 for scanning a personal identification means, for example, a resident registration card, and the like, and the recognition information recognized by the information recognition unit 40 is electrically connected to the information recognition unit 40. Connected business And a control unit 70 (see FIG. 3) for controlling the information recognizing unit 40 and the like so as to be recorded on the computer of the employee of the window.

The case 10 is equipped with a screen display unit 20, a habitat fixing unit 30, an information recognition unit 40, a power supply unit 50, and a scanning unit 60. As shown in FIG. 1, the case 10 includes a first case 11 on which the screen display unit 20, a habitat fixing unit 30, and an information recognizing unit 40 are mounted, and a scanning unit 60. And a second case 13 on which a back is mounted. The first case 11 has a structure inclined downwardly compared to the second case 13, which can provide a screen to the customer's gaze as well as when the customer writes a predetermined content in the habitat Provide convenience.

The screen display unit 20 provides information related to banking to the customer. Therefore, the customer may obtain information related to the work through the description of the bank employee, but by directly checking the information displayed on the screen display unit 20 can efficiently handle the work corresponding to the purpose of his visit. The screen display unit 20 may be provided as a flat panel display such as an LCD (Liquid Crystal Display).

In addition, such a screen display unit 20 serves as a base of the habitat when the customer creates a habitat in this embodiment. Therefore, the first case 11 of the case 10 on which the screen display unit 20 is mounted has a relatively inclined structure compared to the second case 13, so that the customer has a habitat on the screen display unit 20. You can comfortably describe the content that fits the purpose.

1 and 2, a habitat fixing unit 30 for fixing a habitat is provided at an upper end of the first case 11 corresponding to an upper region of the screen display unit 20. The habitat fixing unit 30 presses the upper corner region of the habitat so that the habitat can be fixed on the screen display unit 20 when the customer creates the habitat.

The habitat fixing portion 30 may be provided with a clip-type fixed clip portion 30 that can selectively pressurize or depressurize a portion of the habitat. However, this is only one embodiment, and if the habitat can be fixed on the screen display unit 20, another form of habitat fixing unit 30 may be applied.

1 and 2, the information recognizing unit 40 is provided adjacent to the habitat fixing unit 30, and recognizes the information that is input when the customer enters the information related to the work in the habitat It plays a role.

The information recognizing unit 40 of the present embodiment is an ultrasonic recognition sensor unit 40 using ultrasonic waves. The ultrasonic recognition sensor unit 40 is equipped with a transmitter (not shown) for emitting ultrasonic waves and a motion pen (41), which can write information desired by the customer in the habitat, and the motion pen (41). It is provided with a motion recognition sensor 43 for receiving the ultrasonic wave from the transmitter to recognize the information written in the habitat by the motion pen (41). Here, the motion pen 41 is provided with a habitat writing pen 41 capable of writing a record directly in the habitat.

Due to this configuration, when the customer inputs information into the habitat using the motion pen 41, the motion recognition sensor 43 receives the ultrasonic wave transmitted by the motion pen 41, thereby changing the position of the motion pen 41. And accurately capture motion, thereby recognizing the information entered by the customer into the habitat.

As such, through the motion pen 41 implemented as the habitat writing pen 41, the customer can not only write relevant information in the habitat directly, but also recognize the contents described in the habitat by the information recognition unit 40. Will be automatically recorded on the employee's computer at the work desk.

In more detail, the motion recognition sensor 43 may recognize the content described in the habitat by the motion pen 41 by detecting the position change and the motion change of the motion pen 41 using ultrasonic waves. Then, the control unit 70 transmits the information recognized by the information recognition unit 40 including the motion pen 41 and the motion recognition sensor 43 to the computer of the employee of the work window. That is, the information of the customer written in the form job by the hybrid customer terminal 1 of the present embodiment can be automatically input to the computer used by the bank employee.

In this way, even if the customer uses the habitat, the contents written in the habitat are automatically digitized and entered into the corresponding employee's computer at the work desk, so that the bank employee can perform another task such as inputting the customer's information into his computer separately. You can prevent it.

It also helps to prevent business disruptions that can occur when there is a rapid shift from traditional habitat use to digitization without habitat.

On the other hand, in the present embodiment has been described above that the information recognition is performed by the motion recognition sensor 43 using the ultrasonic wave, but if it is possible to recognize the information written in the habitat motion recognition sensor using light (non-ultrasound) (not shown) ) May apply.

On the other hand, the case 10 is formed with a recessed motion pen groove 15 in which the motion pen 41 is detachably coupled to prevent the motion pen 41 from being lost. Although not shown, a long line connected to the case 10 may be connected to the motion pen 41, thereby preventing the motion pen 41 from being lost due to a customer mistake.

In addition, the hybrid customer terminal 1 according to the present embodiment, as shown in Figure 3, further comprises a scanning unit 60 for scanning the user's identity authentication means (scanning). The scanning unit 60 may be implemented as a general scanner or a fingerprint reader as a part of the customer's identity authentication means, for example, a resident registration card, a driver's license, a seal or a fingerprint.

Accordingly, when a customer contacts the scanning unit 60 with the user authentication means, the scanning unit 60 scans the scanned unit 60, and the scanned information is recorded by the control unit 70 on the corresponding employee computer at the work window. The staff can reduce the troublesome procedures such as copying the resident registration card of the customer, thereby simplifying and speeding up the work process.

On the other hand, the power supply unit 50 controls the control unit 70 as a part for supplying power to the electrical configuration of the present embodiment, for example, the screen display unit 20, the information recognition unit 40 or the scanning unit 60, etc. Works by

Hereinafter, a process of using the hybrid customer terminal 1 having such a configuration will be described with reference to FIG. 4.

The customer who visits the bank first gets a waiting ticket from the waiting ticket issuing department, and when the number written on his waiting ticket appears on the number display part, he goes to the counter and is seated.

When the customer informs the relevant staff of the work desk about the purpose of the visit, the staff of the work desk may make information corresponding to the work of the customer appear on the screen display unit 20 of the hybrid customer terminal 1 if necessary. Through this, the employee of the work window can explain the customer's needs according to the information displayed on the screen display unit 20. If the customer needs to create a habitat, the staff at the work desk will provide the customer with a habitat that is appropriate for the task so that the customer can create the habitat.

After receiving the habitat, the customer places the information related to the customer's work in the habitat in the screen display unit 20 in the present embodiment (S10). At this time, the habitat fixing unit 30 presses the upper portion of the habitat so that the habitat is fixed on the screen display unit 20.

When a customer inputs contents related to a job in a habitat using the habitat writing pen 41 of the information recognition unit 40, the motion recognition sensor 43 of the information recognition unit 40 transmits to the habitat writing pen 41. Receives the ultrasonic wave emitted by the user to recognize the information described in the habitat based on the change in position and movement of the habitat writing pen 41 (S20). Thereafter, the information recognized by the information recognizing unit 40 is recorded in the computer of the employee of the work window under the control of the control unit 70 (S30).

Employees can then use their own monitors to see what customers have entered in their habitat. In addition, if necessary, the corresponding employee of the work desk allows the customer to directly scan his or her own authentication means, such as a resident registration card, to the scanning unit 60, so that the employee can immediately copy the user's authentication means. To be stored in the computer (S40).

Thereafter, the corresponding employee of the work window processes the customer's work based on the input information (S50).

As described above, according to the present embodiment, even when the customer uses the habitat, the contents written in the habitat are automatically digitized and input to the corresponding employee computer at the work window, so that the bank employee separately inputs the customer's information into his computer. It is possible to prevent the re-working of the company, and also to prevent the business disruption that can occur when a sudden change from the existing habitat use method to the digitized method without using the habitat.

On the other hand, hereinafter, a hybrid customer terminal according to another embodiment of the present invention will be described. However, the same description as that described in the hybrid customer terminal according to an exemplary embodiment will be omitted.

5 is a perspective view schematically showing a configuration of a hybrid customer terminal according to another embodiment of the present invention. As shown in FIG. 5, the hybrid customer terminal 101 according to another embodiment of the present invention is described above. Unlike the hybrid customer terminal 1 of the exemplary embodiment, the habitat support unit 180 supporting the habitat is separately provided, and the screen display unit 120 providing information to the customer is provided in the side region of the plant support unit 180. do.

By this configuration, the customer can directly create a habitat placed on the habitat support unit 180 while viewing the screen of the screen display unit 120, creating a habitat when creating a habitat based on the information provided through the screen display unit 120 This can be done more quickly.

However, as in the above-described embodiment, when the customer creates a habitat using the motion pen 141, the ultrasonic wave emitted from the motion pen 141 of the information recognition unit 140 recognizes the motion of the information recognition unit 140. The sensor 143 may receive the position change and the movement change of the motion pen 141 to recognize the contents described in the habitat. In addition, the control unit (not shown) transmits the information written by the information recognizing unit 140 to the computer of the corresponding employee at the work window, so that the corresponding employee at the work window is inputted by the hybrid customer terminal 101 of the present embodiment. Make information work faster with information.

Meanwhile, in another embodiment of the present invention, the screen display unit 120 provides information to the customer and the information recognizing unit 140 plays a role of recognizing the information written in the habitat, but the screen display unit 120 and the second In addition, the separate information recognition unit may be implemented as a touch screen. Accordingly, when the customer does not feel uncomfortable or there is no business confusion at the bank, the information inputted on the touch screen is displayed at the counter employee's computer. It is automatically entered on the back, and the teller can check the entered information.

In this case, since the customer's information is not directly inputted to the habitat but is directly input by the touch screen, the habitat is not required separately, and thus, there is an advantage of reducing the cost of manufacturing and purchasing the habitat. Of course, even in this case, if you want to use the habitat can be handled through the habitat support unit 180 and the information recognition unit 140.

As described above, the present invention is not limited to the described embodiments, and various modifications and changes can be made without departing from the spirit and scope of the present invention, which will be apparent to those skilled in the art. Accordingly, such modifications or variations are intended to fall within the scope of the appended claims.

1 is a schematic perspective view of a hybrid customer terminal according to an embodiment of the present invention.

FIG. 2 is a plan view of the hybrid customer terminal illustrated in FIG. 1.

3 is a schematic internal configuration diagram of the hybrid customer terminal illustrated in FIG. 1.

FIG. 4 is a flowchart illustrating a process performed by the hybrid customer terminal illustrated in FIG. 1.

5 is a perspective view schematically showing the configuration of a hybrid customer terminal according to another embodiment of the present invention.

* Explanation of symbols for the main parts of the drawings

1: hybrid customer terminal 10: case

20: screen display unit 30: habitat fixing unit

40: information recognition unit 41: motion pen

50: power supply unit 60: scanning unit

70: control unit

Claims (13)

case; A habitat fixing unit installed in the case and configured to selectively fix at least a portion of the habitat where the customer records information related to the work; An information recognizing unit installed in the case and recognizing the information described in the habitat by a digitized method; A power supply unit provided in the case and supplying power to the information recognition unit; And And a control unit controlling the information recognizing unit so that the recognition information recognized by the information recognizing unit can be recorded in a computer electrically connected to the information recognizing unit. The method of claim 1, The hybrid customer terminal is installed in the case, further comprising a screen display unit for displaying information related to the work to the customer. The method of claim 2, The habitat fixing unit is a hybrid customer terminal, characterized in that coupled to the case so as to be adjacent to the upper end of the screen display. The method of claim 3, The habitat fixing unit is a hybrid customer terminal, characterized in that the fixing clip to secure the habitat by selectively pressing a portion of the habitat. The method of claim 1, The information recognizing unit is an ultrasonic recognition sensor unit using ultrasonic waves, The ultrasonic sensor unit, A motion pen equipped with a transmitter for emitting ultrasonic waves; And And a motion recognition sensor mounted on the case so as to be adjacent to the screen display unit, and receiving a ultrasonic wave emitted from the transmitter mounted on the motion pen to recognize information input by the motion pen. Customer terminal. The method of claim 5, The motion pen is a hybrid customer terminal, characterized in that the habitat writing pen for writing information related to the work in the habitat. The method of claim 5, The case is a hybrid customer terminal, characterized in that the recess is formed with a motion pen groove that is detachably coupled to the motion pen. The method of claim 2, Further comprising a habitat support for the customer to create the habitat, The habitat fixing unit is a hybrid customer terminal, characterized in that coupled to the case adjacent to the upper end of the habitat support. The method of claim 8, The information recognizing unit is an ultrasonic recognition sensor unit using ultrasonic waves, The ultrasonic sensor unit, A motion pen equipped with a transmitter for emitting ultrasonic waves; And And a motion recognition sensor mounted on the case so as to be adjacent to the screen display unit, and receiving a ultrasonic wave emitted from the transmitter mounted on the motion pen to recognize information input by the motion pen. Customer terminal. The method of claim 8, And the screen display unit and the information recognizing unit are implemented as a touch screen. The method of claim 2, The hybrid customer terminal is provided in the case, further comprising a scanning unit for scanning the identity authentication means of the customer. The method of claim 11, The case, A first case provided with the screen display unit, the information recognizing unit, and the habitat fixing unit; And The hybrid customer terminal is coupled to the side of the first case, characterized in that it comprises a second case provided with the scanning unit. The method of claim 12, The upper surface of the second case is substantially parallel to the ground, the first case has a hybrid type customer terminal, characterized in that the height of the upper end portion is inclined relative to the height of the lower portion.

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