KR100937032B1 - Apparatus and method for workload balancing of postal delivery - Google Patents

Abstract

The postal delivery load adjusting apparatus calculates the delivery schedule of the delivery station from the quantity information of the delivery station, and calculates the delivery workload of each collection jurisdiction governed by the delivery station from the delivery schedule information of the delivery station. Based on the calculated delivery workload of each volleyball, the workload of each volleyball is leveled and the workload of each volleyball is adjusted.

Post, delivery, load, leveling, planning

Description

Post delivery load balancer and its method {APPARATUS AND METHOD FOR WORKLOAD BALANCING OF POSTAL DELIVERY}

The present invention relates to a postal delivery load adjusting device and a method thereof.

The present invention is derived from a study performed as part of the postal technology development project of the Ministry of Information and Communication and the Ministry of Information and Communication Research and Development [Task Management No .: 2006-X-004-01, Task name: Real-time postal logistics element technology development].

The development of the telecommunications and IT industries has brought about a major change in the postal industry. As home shopping and online shopping are active, letter-post items such as letters are greatly reduced, and registered mail, parcels, and parcels are rapidly increasing.

Under these changes, the post office in charge of the postal service could not stay as the only place for delivering letters. In addition, the parcel and parcel delivery business entered into an infinite competition due to the advancement of multinational corporations, and faced the dual task of competing with private companies as public enterprises and providing high quality services to the public. Therefore, the couriers frequently visited their homes to pick up parcels rather than letters, and changes in the work environment brought about by limited personnel led to reinforcement of the couriers.

Also, generally collected mails are classified into approximately 25 postal concentration stations and then transported to each postal concentration station. In the postal concentration bureau, the mail is divided and transported to more than 500 countries. At this time, in most delivery countries, the couriers sort the mail by hand. Therefore, even if the sorting work is processed without delay in the postal concentration station, when a large amount of mail is received, the amount of work exceeds the handling capacity of the deliveryman. In addition, with the implementation of the Saturday holiday system, the workload of delivery on Monday or Tuesday is concentrated, so the workmen's work intensity is getting stronger.

In addition, due to the continuous increase in the number of new delivery points due to the construction of new cities, the increase in the number of postal mails due to the increase in the number of weekly absent households, and the change in the delivery environment, such as a surge in the number of postal parcels, the delivery load per delivery port is increasing. There is no system to adjust it constantly when exceeding, which causes delays in delivery and deterioration of communication quality.

SUMMARY OF THE INVENTION The present invention has been made in an effort to provide a postal delivery load adjusting device and a method for adjusting a delivery load of a deliveryman.

According to an embodiment of the present invention, a method of adjusting the load of a service for delivering received mail is provided. The postal delivery load adjustment method includes calculating a delivery schedule of the delivery station based on quantity information of a delivery station, and calculating a preliminary load of each collection jurisdiction controlled by the delivery station based on the delivery schedule of the delivery station. Adjusting a delivery manpower of each house volleyball based on a preliminary load of each house volleyball, calculating a delivery workload of each house volleyball house based on a household manpower of each house volleyball, and each of Repeating the adjusting and calculating the delivery workload until the delivery workload of each volleyball is leveled based on the delivery workload of the volleyball.

According to another embodiment of the present invention, an apparatus for adjusting the load of a service for delivering received mail is provided. The postal delivery load balancer includes a preliminary load calculator, a decision supporter, a scheduled inventory dispenser, a delivery load calculator, and a delivery load balancer. The preliminary load calculator calculates a preliminary load of each collection port under the jurisdiction of the delivery station from the delivery schedule information of the delivery station. The decision supporter adjusts the picking force based on the preliminary load of each picket. The planned quantity dispenser calculates delivery schedule quantity information of each of the collection volleys based on the adjusted collection manpower. The delivery load calculator calculates the delivery workload of each of the house volleyball from the delivery schedule quantity information of each house. And a delivery load adjuster equalizes the work load of each said volleyball based on the delivery work load of each said volleyball, and adjusts the work load of each said volleyball.

According to another embodiment of the present invention, a method for adjusting the load of a service for delivering received mail is provided. The postal delivery load adjustment method may include establishing a delivery manpower operation plan from a delivery schedule volume according to a delivery completion date of a delivery station, and based on the delivery manpower operation scheme, determine a delivery volume of each delivery port under the jurisdiction of the delivery station. Calculating, the delivery workload of each of the collection volleyballs is calculated from the estimated delivery volume information of each of the volleyball gates, and based on the delivery workload of each of the volleyball courts, Establishing a treatment plan for the delayed delivery quantity.

According to an embodiment of the present invention, it is possible to establish a postal logistics delivery plan to efficiently carry out delivery tasks by leveling the delivery work load for each volleyball and flexibly adjusting the courier manpower operation by day, and to efficiently use the currently available postal resources. Operation is possible.

In addition, it is possible to solve the expected delayed delivery volume in advance by identifying the expected volume of delayed delivery and establishing a solution, and to minimize delays in delivery quality by detecting delayed delivery of mail through delivery performance management. It can improve the reliability of mail communication quality.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention. As those skilled in the art would realize, the described embodiments may be modified in various different ways, all without departing from the spirit or scope of the present invention. In the drawings, parts irrelevant to the description are omitted in order to clearly describe the present invention, and like reference numerals designate like parts throughout the specification.

Throughout the specification and claims, when a portion is said to "include" any component, it means that it can further include other components, except to exclude other components unless specifically stated otherwise. In addition, the “…” described in the specification. Wealth ”,“… The term “unit”, “module”, or “block” refers to a unit that processes at least one function or operation, which may be implemented by hardware or software or a combination of hardware and software.

Now, a postal delivery load adjusting apparatus and a method thereof according to an embodiment of the present invention will be described in detail with reference to the drawings.

1 is a schematic block diagram of a postal delivery load adjusting apparatus according to an embodiment of the present invention. For convenience of explanation, the following description focuses on one postal concentration station among a plurality of postal concentration stations, which is referred to as "the relevant postal concentration station", and the remaining postal mail China is referred to as the "postal concentration center."

As illustrated in FIG. 1, a postal delivery load adjusting apparatus according to an exemplary embodiment of the present invention includes a quantity information obtaining unit 110, a load adjusting control unit 120, and a delivery performance management unit 130.

The quantity information obtaining unit 110 receives a large quantity of quantity received information received by the relevant postal concentration station, arrival quantity information received from another postal concentration station, and received quantity information collected in each of a plurality of delivery stations under the jurisdiction of the relevant concentration center. Then, using the received information, the volume information according to the classification of the shipment and the quantity information according to the arrival classification is generated. At this time, the volume information according to the classification of the shipment refers to the volume information to send the mail to the other centralized post office by division, and the volume information according to the arrival classification is classified in more detail the mail of the relevant postal central office to be controlled by the relevant postal central office. It means quantity information sent to a plurality of distribution stations.

In addition, the quantity information acquisition unit 110 generates quantity information of each of the plurality of delivery stations for each scheduled arrival date from the quantity information according to the arrival classification, and transfers the quantity information for each delivery station for each scheduled arrival date to the load adjustment control unit 120. do.

The load adjustment control unit 120 calculates the delivery schedule of each delivery station from the quantity information of each delivery station, calculates the delivery workload of a plurality of delivery ports under the jurisdiction of each delivery station, and adjusts the delivery work load. At this time, the plurality of volleyball can be classified into a downtown ordinary district, intercity ordinary district, collecting district, express zone, etc. according to the function, the volleyball district means a large area, and the distribution house belonging to the corresponding volleyball Divide the delivery area in charge of the sub-region.

The load adjustment control unit 120 includes a planned quantity calculator 121, a preliminary load calculator 122, a decision supporter 123, a scheduled quantity reclaimer 124, a delivery load calculator 125, and a delivery load. Regulator 126.

The estimated quantity calculator 121 calculates the estimated delivery volume of each delivery station based on the quantity information of each delivery station, the delivery history information of each delivery port, and the alienated postal quantity information of each delivery station. In this case, the delivery schedule of each delivery station includes a delivery schedule of a plurality of collection gates under the jurisdiction of each delivery station and a delivery schedule of a consigned area entrusted by each delivery station. In addition, the scheduled quantity calculator 121 is based on the delivery schedule of each delivery station and the standard delivery service load of each delivery station, and the delivery schedules of the plurality of delivery ports under the jurisdiction of each delivery station and the consigned by each delivery station. Calculate the expected delivery volume for each consignment area.

The preliminary load calculator 122 calculates the preliminary load of each volleyball from the delivery schedule quantity information of each volleyball.

The decision supporter 123 compares the preliminary load of each volleyball and the standard delivery service load of the normal ward, and determines whether to separate the delivery service function for each type of mail of each of the delivery stations. The separation of the determined delivery service function is applied to each of a plurality of collection ports under the jurisdiction of each country, and can be adjusted according to the situation of the delivery country. In addition, the decision supporter 123 establishes an operation plan of the delivery man according to whether the delivery service function is separated for each type of mail, and adjusts the delivery manpower according to the established operation plan. In this case, a function integration team in which delivery service functions are integrated for each type of mail or a function separation team in which delivery service functions are separated for each mail type may be configured. The functional integration team is a method of operation focused on leveling the workload, and the functional separation team is a method of operation focused on improving the general trade delivery rate. Specifically, the functional integration team is to serve as a normal, registered, parcel, parcel pick-up task in each volleyball to equalize the work load, and the functional separation team is a normal or busy delivery service for regular and registered wards. The focus is to separate parcel delivery and parcel pick-up tasks in order to contribute to the improvement of general trade delivery rates. In the case of such a function separation team, the general manager will only be responsible for the normal / registration delivery service that separates the parcel / pickup service.

The planned amount retrieving unit 124 recalculates the scheduled delivery amount of a plurality of collection ports under the jurisdiction of each collecting country based on the adjusted delivery manpower.

The delivery load calculator 125 calculates a delivery work load of each of the volleyball from the estimated delivery volume information of each volleyball recalculated.

The delivery load adjuster 126 analyzes the cause when the sum of the delivery workloads of each house is greater than the standard delivery service load of the corresponding country, and estimates the delayed delivery amount exceeding the standard delivery service load of the corresponding country. To calculate. In addition, delivery load adjuster 126 establishes a delivery plan that can eliminate delayed delivery estimates. In this case, the delivery load adjuster 126 may use a delivery manpower and / or a mail consignment as a delivery plan that may solve the delayed delivery expected quantity.

The delivery performance management unit 130 receives delivery performance information and manages the received information when the delivery of the postal quantity is completed on the corresponding date. To this end, the delivery performance management unit 130 includes a delivery performance manager 131, a aliquot quantity manager 132, and an analyzer 133.

The delivery record manager 131 receives delivery record information for each collection port and each consignment zone of the delivery station, and manages the received information.

The aliquot quantity manager 132 receives aliquots of postal mail quantity information for each of the distribution districts and the consignment zones of each of the distribution stations, and manages the received information. The refund mail volume information includes return, non-refundability, and address transfer notification volume information.

In this case, the delivery history manager 131 and the exchange amount manager 132 may manage the received information by using a management table for each delivery station, for each distribution port of each delivery station, and for each consignment zone, daily, and mail type.

The analyzer 133 analyzes the deviation between the delivery schedule quantity information and the delivery performance quantity information for each distribution port and consignment zone of each delivery station, and stores the deviation information. At this time, the deviation information is reflected in the calculation of the delivery schedule of each delivery station and the collection port of each delivery station, it can also be used as basic information for maintaining the delivery quality.

2A and 2B are flowcharts illustrating a postal delivery load adjusting method according to an exemplary embodiment of the present invention. For convenience of explanation, the following description focuses on one delivery station.

As shown in FIG. 2A, the estimated quantity calculator 121 receives quantity information of the delivery station for each scheduled arrival date from the quantity information acquisition unit 110 (S202), and receives the quantity information of the received distribution station and the distribution station. The delivery schedule quantity of the delivery station is calculated from the delivery history quantity information and the alien postal quantity information (S204).

The preliminary load calculator 122 calculates a preliminary load of each volleyball on the basis of the delivery schedule quantity information of the delivery station and the delivery history quantity information of each volleyball jurisdiction governed by the delivery station (S206).

Next, the decision supporter 123 compares the preliminary load of each volleyball and the standard delivery work load of the ordinary ward, and determines whether to separate the delivery service function by mail type (S208), and determines the delivery service function by mail type. Adjust the house personnel according to whether the separation (S210). For example, when the preliminary load of each volleyball does not reach the standard delivery work load of the ordinary ward, the decision supporter 123 may perform coordination of gathering personnel to form a function integration team. In other words, if the work load is concentrated only in the normal ward, it is possible to integrate the delivery work function for each type of mail in each house to equalize the work load.

In addition, the decision supporter 123 may perform a courier manpower coordination to separate parcel delivery and parcel pick-up tasks of the ordinary city courier and form a function separation team. In this case, the separated work may be handled by another house volleyball, including a consignment area, or may be in charge of a parcel-dedicated organization under the jurisdiction of the postal central office.

In this way, after the courier force is adjusted, the planned volume reclaimer 124 recalculates the scheduled delivery rate of each of the volleyball outlets based on the adjusted courier force (S212), and the delivery load calculator 125 restarts. The calculated work load of each volleyball is calculated from the calculated estimated delivery volume of each volleyball (S214).

In addition, the delivery load adjuster 126 checks whether the delivery workload of each house is leveled from the delivery workload of each house. At this time, if the delivery work load of each volleyball is not leveled, step S210 is performed again.

On the other hand, if the delivery workload of each house is leveled, as shown in Figure 2b, the delivery load adjuster 126 checks whether the sum of the delivery service load of each house has exceeded the standard delivery workload of the house. (S218).

If the sum of the delivery workloads of each volleyball exceeds the standard delivery workload of the delivery bureau, the delivery load adjuster 126 analyzes the cause (S220), and delays delivery beyond the standard delivery workload of the delivery bureau. Calculate the expected volume (S222), and establish a processing plan of the expected delivery delay (S224).

3 is a flowchart illustrating a method of establishing a processing plan for an estimated amount of delayed delivery according to an exemplary embodiment of the present invention.

As shown in FIG. 3, when the estimated amount of delivery delay is calculated (S302), the delivery load adjuster 126 checks whether there is a delivery manpower based on the delivery work load of each volleyball (S304).

At this time, if there is a delivery allowance manpower, the delivery load adjuster 126 calculates the delivery quantity possible with the delivery allowance manpower (S306), and calculates an expected dissolution quantity of the estimated delivery delay using the delivery manpower (S308). .

Subsequently, the delivery load adjuster 126 determines whether the estimated delivery delay quantity can be eliminated from the estimated release volume utilizing the housekeeping allowance (S310).

If the estimated delivery delay cannot be resolved from the estimated release volume using the pick-up capacity, the delivery load adjuster 126 may consign the delivery to be entrusted to the consignment area from the estimated delivery delay quantity and the estimated release amount using the pick-up capacity. A predetermined quantity is calculated (S312).

In addition, if it is determined in step 302 that there is a housekeeping surplus manpower, when there is no housekeeping surplus manpower, the delivery load adjuster 126 calculates the estimated delivery amount for each consignment area based on the estimated delivery delay amount (S312). .

4 is a flowchart illustrating a method of adjusting a manpower for collecting work by a function integration team according to an exemplary embodiment of the present invention. The courier force adjustment method shown in FIG. 4 may also be applied to a functional separation team.

As shown in FIG. 4, the decision supporter 123 calculates the number of people to be collected by the day of the week (S402), and utilizes the delivery performance quantity information and the alienated postal quantity information of the delivery bureau to provide the standard delivery workload of each collection outlet. To calculate (S404). At this time, the weekly picking operation personnel refers to the number of operating personnel by day before establishing a closing plan for each deliveryman.

In addition, the decision supporter 123 analyzes the pattern of the delivery result volume for each day of the week (S406), and calculates the required number of people for the day of the week using the analyzed pattern of delivery result for each day of the week and the reference delivery workload of each house. (S408). In this case, the decision supporter 123 expresses the pattern of the delivery performance quantity for each day as the increase or decrease of the converted quantity in consideration of the difference in the quantity of the quantity for each day of the mail, the difference in the load of the delivery service, and the increase / decrease value compared to the average day. In this case, the load difference of the delivery service means the load difference of the mail type, that is, the registered, parcel and parcel pick-up service, and the converted quantity is the delivery volume calculated by applying the delivery load difference to the quantity delivered by a deliveryman. it means. In general, when urban couriers have a typical workload of 1, the difference of 33.6 for registered, 46.6 for parcel, and 145.8 for parcel pickup is applied. In addition, the converted quantity means the delivery quantity calculated by applying the difference in the delivery work load to the quantity delivered by a deliveryman in the case of urban delivery station.

Next, the decision supporter 123 compares the sum of the weekly collection need personnel and the sum of the weekly collection operation personnel from the calculated weekly collection need person (S410). At this time, if the sum of the required number of personnel per week is less than or equal to the sum of the number of weekly picking personnel, the decision supporter 123 establishes a plan for the day off for each week's deliveryman based on the number of needed persons per day (S412). On the other hand, if the sum of the necessary personnel of the week exceeds the sum of the number of personnel per day, establish the utilization plan of the consignment area for the excess amount (S414).

In this way, after establishing a holiday schedule for each housekeeper, the number of deliverables can be calculated by the number of housemen calculated for each day of the week, and the delivery workload for each houseboat can be calculated using the estimated delivery volume for each house.

Next, the delivery performance management method of the delivery performance management unit 130 after the delivery work of each house volleyball and each consignment zone in the corresponding date will be described in detail with reference to FIG. 5.

5 is a flowchart illustrating a delivery performance management method according to an exemplary embodiment of the present invention.

As shown in FIG. 5, the delivery history manager 131 receives delivery history quantity information for each volleyball and a consignment zone (S502), and registers the received delivery history quantity information (S504). In addition, the aliquot quantity manager 132 receives alicyclic mail quantity information for each volleyball and consignment zone (S502), and registers the received alicyclic mail quantity information (S504).

When the registration of the information received by the delivery performance manager 131 and the exchange amount manager 132 is completed, the analyzer 133 delivers the scheduled delivery information of each house and each consignment area and the delivery of each house and each consignment area. The deviation from the historical quantity information is analyzed (S506), and the analyzed deviation information is stored (S508). The deviation information stored in this way is used when calculating delivery schedule quantity information of each delivery station.

An embodiment of the present invention is not implemented only through the above-described apparatus and / or method, but may be implemented through a program for realizing a function corresponding to the configuration of the embodiment of the present invention or a recording medium on which the program is recorded. Such an implementation can be easily implemented by those skilled in the art to which the present invention pertains based on the description of the above-described embodiments.

Although the embodiments of the present invention have been described in detail above, the scope of the present invention is not limited thereto, and various modifications and improvements of those skilled in the art using the basic concepts of the present invention defined in the following claims are also provided. It belongs to the scope of rights.

1 is a schematic block diagram of a postal delivery load adjusting apparatus according to an embodiment of the present invention;

2A and 2B are flowcharts illustrating a postal delivery load adjusting method according to an embodiment of the present invention;

3 is a flowchart illustrating a method of establishing a processing plan for an estimated amount of delayed delivery according to an embodiment of the present invention;

4 is a flowchart illustrating a method of adjusting a manpower for collecting work by a function integration team according to an exemplary embodiment of the present invention.

5 is a flowchart illustrating a delivery performance management method according to an exemplary embodiment of the present invention.

Claims (15)

In the method of adjusting the load of the service of delivering the mail received at the postal delivery load adjustment device, Calculating a delivery schedule of the delivery station from quantity information of a delivery station; Calculating a preliminary load of each collection port under the jurisdiction of the delivery station based on the estimated delivery volume of the delivery station; Adjusting a collecting force of each of the collecting volts based on the preload of each collecting volley, Calculating a delivery work load of each of the volleyball on the basis of the delivery manpower of each of the volleyball; Repeating the step of adjusting the delivery manpower of each of the houseboats and calculating the delivery load of the house until the delivery service load of each houseboat is leveled based on the delivery workload of the houseboats; Including; Adjusting the delivery manpower, A postal delivery load adjustment method comprising the step of establishing a non-delivery schedule of the delivery manpower from the pattern of the delivery history quantity of each volleyball and the delivery reference quantity information of each volleyball. The method of claim 1, Calculating the delayed expected delivery volume exceeding the standard delivery service load of the delivery station from the delivery schedule quantity information of the delivery station after leveling the delivery service of each of the delivery ports; And processing the delayed delivery expected quantity using at least one of a housekeeping allowance and consignment. The method of claim 2, And a postal delivery load adjusting method that considers the delivery manpower and the maneuvering manpower during consignment. The method of claim 2, Adjusting the delivery manpower, Determining whether or not to separate a delivery service function according to the type of the mail item based on the preliminary load of each volleyball; and And adjusting the delivery manpower based on whether the delivery service function is separated. delete The method of claim 1, Receiving delivery quantity information of each volleyball and alimony mail quantity information of each volleyball More, And the pattern of the delivery history quantity is analyzed from the delivery history quantity information and the alicyclic mail quantity information. The method of claim 6, Analyzing the deviation of the delivery volume information of each house volleyball and the expected delivery volume of each house volleyball More, And the information of the deviation is used to calculate a delivery schedule of each delivery station. An apparatus for adjusting the load of a service for delivering received mail, A preliminary load calculator for calculating preliminary loads of respective collection ports under the jurisdiction of the delivery station, based on information on scheduled delivery of the delivery station; A delivery performance management unit that manages delivery performance information of each of the volleyball; A decision supporter adjusts a collection manpower based on the preloading capacity of each collection port, and establishes a holiday schedule of the collection manpower from a pattern of delivery volume of each collection port and delivery reference quantity information of each collection port. , A planned quantity asset retrieval unit for calculating delivery schedule quantity information of each of the collection gates based on the adjusted collection manpower; A delivery load calculator for calculating a delivery workload of each of the volleyball from the estimated delivery volume information of each of the volleyball; and A delivery load adjuster for leveling the work load of each house volleyball based on the delivery workload of each house volleyball and adjusting the work load of each house volleyball. Post delivery load adjustment device comprising a. The method of claim 8, The delivery load regulator, And a postal delivery load adjusting device that establishes a processing method utilizing at least one of an extra delivery manpower and a consignment for a delayed delivery estimated amount exceeding a standard delivery service load of the delivery station based on the delivery service load of each house. The method of claim 9, The decision maker determines whether to separate the delivery service function according to the type of the mail based on the preloading capacity of the respective volleyball, and adjusts the delivery manpower according to whether the delivery service function is separated. . delete In the method of adjusting the load of the service of delivering the mail received at the postal delivery load adjustment device, Establishing a delivery manpower operation plan from the estimated delivery volume according to the delivery completion date of the delivery station; Calculating a scheduled delivery amount of each collection gate under the jurisdiction of the delivery station based on the delivery manpower operation plan; Calculating a delivery workload of each of the volleyball from the estimated delivery volume information of each of the volleyball; and Establishing a processing method for the delayed delivery volume exceeding the standard delivery workload of the delivery station based on the delivery workload of each house; Including; The step of establishing a delivery manpower operation plan, A postal delivery load adjustment method comprising the step of establishing a non-working day plan for the pick-up personnel from the pattern of delivery performance volume by day. The method of claim 12, The step of establishing a delivery manpower operation plan, Calculating a delivery schedule of the delivery station from the quantity information of the delivery station, Calculating a preliminary load of each house in consideration of the difference in load according to the delivery schedule information of the house of delivery and the type of mail; Determining whether to separate the delivery service function according to the type of the postal item based on the preliminary load of each house and the standard delivery service load of a houseman; and Adjusting a delivery manpower based on whether the delivery service function is separated; And the quantity information of the delivery station is generated from the quantity information according to the arrival classification at the postal concentration station to which the delivery station belongs. The method of claim 13, The postal delivery load adjustment method is calculated by analyzing the delivery history information of the delivery station for each day of the quantity pattern. The method according to any one of claims 12 to 14, Checking whether the delivery service of each house volley is leveled from the delivery load of each house of volleyball, and Repeating the steps of establishing the delivery manpower operation plan, calculating the expected delivery volume and calculating the delivery task load until the delivery service of each house is equalized. Mail delivery load adjustment method further comprising a.

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