KR100812199B1 - System for Processing Information - Google Patents

Abstract

The present invention relates to a method and a system for providing information, the first step of transmitting a number table information provided to the customer from the predetermined number table output terminal to the branch server, when the customer withdraws the number table, and the number table output terminal from the branch server A second step of storing the transmitted number table information in a predetermined storage medium 1 in association with the number table withdrawal (or transmission) time information (1); and upon arrival of a sequence corresponding to the number table provided to the customer, A third step of transmitting the number table information from the work window terminal to the branch server; the number server information transmitted from the work window terminal from the branch server to work start (or number table transmission) time information (2); A fourth step of linking and storing the information in the storage medium 1 and periodically storing the number table information and the time information 1 to 2 stored in the storage medium 1 in the branch server. A fifth step of transmitting to the main office server on the network and periodically receiving the number table information and time information (1 to 2) from the branch server provided at each point in the main office server, and then receiving the received number table information and time. And a sixth step of dividing the information 1 to 2 for each point and storing the information 1 to 2 in the predetermined storage medium 2. Through this, it is possible to determine the time required or the amount of work to be processed by the branch and / or staff and / or task and / or time and / or date, and also to determine the time required or amount of work For reference, it may be possible to adjust the time required or the amount of work for each point and / or staff and / or work and / or time and / or date, and easily grasp the work capacity of the branch or employee, Efficient human resource management

Provide information

Description

System for Processing Information

1 is a simplified block diagram of a system according to a preferred embodiment of the present invention.

2 is an overall flowchart according to a preferred embodiment of the present invention.

3 is a simplified block diagram of a predetermined storage medium interworking with the server according to a preferred embodiment of the present invention.

Figure 4 is a simplified illustration of a data table derived through the storage medium (1) provided in the branch server and the storage medium (2) provided in the branch server in accordance with a preferred embodiment of the present invention.

5 is a simplified illustration of a data table derived through the storage medium 1 provided in the branch server and the storage medium 2 provided in the branch server according to the preferred embodiment of the present invention.

Figure 6 is a simplified illustration of a data table derived through the storage medium (1) provided in the branch server and the storage medium (2) provided in the branch server in accordance with a preferred embodiment of the present invention.

7 is a simple exemplary diagram of a data table derived through the storage medium 1 provided in the branch server and the storage medium 2 provided in the branch server according to a preferred embodiment of the present invention.

8 is a simplified illustration of a data table derived through the storage medium 1 provided in the branch server and the storage medium 2 provided in the main office server according to a preferred embodiment of the present invention.

9 is a simplified illustration of a data table derived through the storage medium 1 provided in the branch server and the storage medium 2 provided in the branch server according to the preferred embodiment of the present invention.

10 is a simplified illustration of a data table derived through the storage medium 1 provided in the branch server and the storage medium 2 provided in the branch server according to a preferred embodiment of the present invention.

11 is a simplified illustration of a data table derived through the storage medium 1 provided in the branch server and the storage medium 2 provided in the branch server according to the preferred embodiment of the present invention.

Figure 12 is a simplified illustration of a data table derived through the storage medium (1) provided in the branch server and the storage medium (2) provided in the branch server in accordance with a preferred embodiment of the present invention.

<Description of main parts of drawing>

100: branch server 105: storage medium (1)

110: receiver (branch) 115: storage (branch)

120: analysis unit (branch) 125: transmission unit (branch)

130: number table output terminal 135: work window terminal

140: head office server 145: storage medium (2)

150: receiving unit (main store) 155: storage unit (main store)

160: Analysis Department (Head Office)

According to the present invention, a head office server connected to at least one branch server includes predetermined information (eg, number table output information, a number corresponding to a number table), which is processed in a number table output terminal and / or a work window terminal provided in each branch server from a corresponding branch server. Method of providing information to periodically receive start information, end of work information, etc., and classify them into predetermined items (eg, by branch, employee, window, job, date, time, etc.) And to the system.

In recent years, banks and government offices operate a predetermined numbering system for their customers, which allows them to receive and process services that customers want in a more orderly manner.

In the numbering system, a customer who visits a bank or a public office waits for a number from a predetermined number printing terminal and waits for it. You will be asked to go to the office and present your number.

This number tag system eliminated the long queue of customers commonly found in business counters in the past, and reduced the busyness and clutter of banks and public offices caused by such lines. You can see how many other customers are waiting for you, and you can also use the time to turn your number tag into a magazine or other job.

However, the current numbering system has become an essential behavior for customers who want to handle their business in banks and government offices, but it simply imposes a turn order on their customers to prevent them from orderly entering the business counter. It could not be used for other purposes.

An object of the present invention to solve the above problems is to periodically transmit the information processed in the number table output terminal and / or work window terminal provided in each branch server from the at least one branch server to which the main office server is connected to the network It is to provide a method and system for receiving, storing and managing the customer information and staff information of the branch in the main office server.

The present invention for achieving the above object relates to a method for providing information, the first step of transmitting the number table information provided to the customer from the predetermined number table output terminal to the branch server when the customer withdraws the number table, and the branch server in the A second step of storing the number table information transmitted from the number table output terminal in a predetermined storage medium 1 in association with the number table withdrawal (or transmission) time information (1); and when the sequence number corresponding to the number table provided to the customer is reached. And a third step of transmitting the number table information of which the sequence number has been reached from a predetermined work window terminal to the branch server, and starting the number (or number table transmission) time information of the number table information transmitted from the work window terminal from the branch server. A fourth step of storing in the storage medium 1 in association with 2), number table information and time information (1 to 1) stored in the storage medium 1 in the branch server. 5) periodically transmitting 2) to the main office server on the network and periodically receiving the number table information and time information (1 to 2) from the branch server provided at each branch in the main office server, and then receiving the received information. And a sixth step of dividing the number table information and the time information (1 to 2) for each point and storing them in the predetermined storage medium (2).

Preferably, in the fifth step of periodically transmitting the number table information and time information (1 to 2) stored in the storage medium (1) to the main office server on the network, the branch server is the storage medium (1). Time required from the time of withdrawal of the customer's number table to the time of business processing by comparing the number table withdrawal (or transmission) time information (1) corresponding to the number table information stored in the system with the business start (or number table transmission) time information (2) Deriving the information 3, and transmitting the derived time information 3 to the main office server and / or the number table withdrawal (or transmission) time information corresponding to the number table information stored in the storage medium 1; 1) and the start time (or number table transmission) time information (2) is compared, and the required time information (3) from the time point at which the customer's number table is withdrawn to the time of work processing is derived for each time zone, and the time required The information 3 can be further transmitted to the main office server.

Preferably, in the first step and / or the third step, when the number table output terminal and / or the work window terminal further transmits predetermined date information to the branch server, the fifth step is the point. The server may further include transmitting the predetermined number table information storage date information to the main office server, wherein the main office server divides the number table information and the time information transmitted from the branch server by each point and When storing in the storage medium 2, it may include storing the date information in association.

Preferably, in the third step, when the window unique number information and / or the window work staff information is further transmitted from the work window terminal to the branch server, the fourth step is performed by the branch server. And storing the information and / or the counter staff in charge of the counter in the storage medium 1 in association with the number table information transmitted by the counter office, wherein the fifth step is the counter that the branch server receives. It may further include transmitting the unique number information and / or teller task staff information to the main office server. In this case, the sixth step may include the main office server further storing the window unique number information and / or the window work employee information in the storage medium 2 in association with the number table information.

Preferably, in the third step, when the business information terminal further transmits business information to be processed in response to the number table order from the work window terminal, the fourth step is processed by the branch server corresponding to the number table order And storing the work information on the storage medium 1 in association with the number table information transmitted from the work window terminal, wherein the fifth step is performed by the branch server in response to the order of the number table. It may further include transmitting information to the main office server. In this case, the sixth step may further include storing, in the storage medium 2, the business information processed by the main office server in correspondence with the number table order in association with the number table information.

Preferably, in the third step, when at the end of the processing process corresponding to the number table number in the work window terminal, when further transmitting the task end information (or work end time information) corresponding to the number table number to the branch server, In the fourth step, the branch server further stores the work end time information 4 in the storage medium 1 in association with the number table information transmitted from the work window terminal and / or in the storage medium 1. And comparing the time information 2 corresponding to the stored number table information with the time information 4 to derive work processing time information 5 corresponding to the number table. The branch server may further include transmitting the derived work processing time information 5 to the main office server, and the sixth step may be performed by the main office server by the main processing server. The time information (5) may comprise further stored in the storage medium (2) in conjunction with the number ticket information.

Here, the work termination information is characterized in that the time information (4) for transmitting the number table information corresponding to the next order number of the number table number in the work window terminal to the branch server.

Preferably, in the fourth step, when the work window terminal further transmits the work end information (or work end time information) corresponding to the sequence number of the number table from the branch server, the work end time information (4); It is further stored in the storage medium 1 in association with the number table information, and compares the time information 2 and the time information 4 corresponding to the number table information stored in the storage medium 1 to correspond to the number table. When deriving time processing business time required information (5) for each time zone, the fifth step may further transmit the time zone business processing time information (5) derived from the branch server to the main office server, the sixth step; The main office server may further include storing, in the storage medium 2, the time processing business time-related information 5 for each time zone in association with the number table information.

Preferably, in the fourth step, when the work window terminal further transmits the work end information (or work end time information) corresponding to the sequence number of the number table from the branch server, the work end time information (4); It is further stored in the storage medium 1 in association with the number table information, and compares the time information 2 and the time information 4 corresponding to the number table information stored in the storage medium 1 to correspond to the number table. In the case of deriving work processing time information 5 by date, the fifth step may further transmit the derived work processing time information 5 by the branch server to the main office server. In step 6, the main office server may further store the date of business processing time information 5 on the storage medium 2 in association with the number table information.

Preferably, in the fourth step, when the work window terminal further transmits the work end information (or work end time information) corresponding to the sequence number of the number table from the branch server, the work end time information (4); The customer information is stored in the storage medium 1 in association with the number table information, and the time information 1 corresponding to the number table information stored in the storage medium 1 is compared with the time information 4 to retrieve the customer's number table. In the case of deriving the required time information 6 from the time point to the end of the business process, the fifth step may further transmit the derived time required information 6 from the branch server to the main office server. In step 6, the branch server compares the time information (1) corresponding to the number table information with the time information (4) from the head office server, and derives the customer's number table from the time point at which the customer's number table is withdrawn. The transmission of the required time information 6 may further include storing the required time information 6 in the storage medium 2 in association with the number table information.

Preferably, in the fourth step, when the work window terminal further transmits the work end information (or work end time information) corresponding to the sequence number of the number table from the branch server, the work end time information (4); The customer information is stored in the storage medium 1 in association with the number table information, and the time information 1 corresponding to the number table information stored in the storage medium 1 is compared with the time information 4 to retrieve the customer's number table. In the case of deriving the time required time information (6) for each time point until the end of the business process, the fifth step may further transmit the time required time information (6) derived from the branch server to the main office server, The sixth step may further include storing, by the main office server, the required time information 6 for each time zone in the storage medium 2 in association with the number table information.

Preferably, in the fourth step, when the work window terminal further transmits the work end information (or work end time information) corresponding to the sequence number of the number table from the branch server, the work end time information (4); The customer information is stored in the storage medium 1 in association with the number table information, and the time information 1 corresponding to the number table information stored in the storage medium 1 is compared with the time information 4 to retrieve the customer's number table. In the case of deriving the time required time information (6) for each day until the end of the business process, the branch server may further transmit the derived time required time information (6) to the main office server in the fifth step, The sixth step may further include the main office server further storing the necessary time information 6 for each date in the storage medium 2 in association with the number table information.

Preferably, in the fifth step, when the work window terminal further transmits work end information (or work end time information) corresponding to the number table order, the work end time information 4 is transmitted from the branch server to the main office server. Can be sent further.

In this case, the sixth step may further store the business end time information 4 in the storage medium 2 in association with the number table information in the main office server, and correspond to the number table information stored in the storage medium 2. Comparing the time information 2 with the time information 4 to derive the work processing time information 5 corresponding to the number table, and / or the work processing time information corresponding to the number table for each time zone ( 5) may be derived.

In addition, in the sixth step, when the branch server further transmits work end information (or work end time information) corresponding to the number table order, the work end time information 4 is associated with the number table information. In the case of further storing in the storage medium 2, the date information is received directly from the branch server or directly confirmed, and the time information 2 and the time corresponding to the number table information stored in the storage medium 2 are stored. Comparing the information (4) to derive the work processing time information (5) corresponding to the number table by date, and / or the time information (6) from the point of time when the number table is withdrawn from the customer to the end of the work process. And / or deriving the time information 6 from the time point at which the customer's number table is withdrawn to the end of the business process for each time zone.

In addition, in the sixth step, when the branch server further transmits work end information (or work end time information) corresponding to the number table order, the work end time information 4 is associated with the number table information. In the case of storing in the storage medium (2), the time information (1) and the time information corresponding to the number table information stored in the storage medium (2) by receiving or directly confirming the date information from the branch server Comparing (4), it may further include deriving the time information (6) from the time point withdrawal of the customer's number table for each day to the end of the business process.

Preferably, in the third step, in the case of further transmitting the unique information of the work window terminal from the work window terminal to the branch server, the fourth step is that the work window terminal is the work window terminal in the branch server; The transmission of the unique information of the terminal may include storing the unique information of the work window terminal in the storage medium 1 in association with the number table information transmitted by the work window terminal, the fifth step is the point The server may further transmit the unique information of the work window terminal to the main office server, and the sixth step may further include storing the unique information of the work window terminal in association with the number table information in the main office server. .

Preferably, in the fourth step, when the work window terminal further transmits the work end time information (4) corresponding to the sequence number of the number table and the window unique number information and / or the window work staff information from the branch server, Comparing the time information (2) corresponding to the number table information stored in the storage medium (1) and the time information (4), the work processing time information (5) for each window and / or staff corresponding to the number table In the case of deriving, the fifth step may further transmit the time processing information (5) for each window and / or staff in charge corresponding to the number table derived from the branch server to the main office server, The sixth step may further include storing, in the main office server, the required time information 5 in the storage medium 2 in association with the number table information.

Preferably, in the fourth step, when the work window terminal further transmits the work end time information (4) corresponding to the sequence number of the number table and the window unique number information and / or the window work staff information from the branch server, Comparing the time information (2) corresponding to the number table information stored in the storage medium (1) and the time information (4), work processing time information for each window and / or staff in charge corresponding to the number table for each time zone ( In the case of deriving 5), the fifth step further transmits, to the main office server, the time processing information 5 for each window and / or the employee in charge corresponding to the derived time slot at the branch server. The sixth step may further include storing, in the main office server, the time information for each time slot in the storage medium 2 in association with the number table information.

Preferably, in the fourth step, when the work window terminal further transmits the work end time information (4) corresponding to the sequence number of the number table and the window unique number information and / or the window work staff information from the branch server, Receive or directly confirm the date information from the number table output terminal and / or the work window terminal, and compare the time information 2 and the time information 4 corresponding to the number table information stored in the storage medium 1 In the case of deriving work processing time information (5) for each window and / or a staff member corresponding to the number table by date, the fifth step is a window corresponding to the number table by the date derived from the branch server. Job processing time required information (5) for each star and / or staff in charge can be further transmitted to the main office server, the sixth step is to store the required time information (5) in the main office server It may include storing in the storage medium 2 in association with the existing number information.

Preferably, in the fourth step, when the work window terminal further transmits the work end time information (4) and the work information corresponding to the number table number in the branch server, the number table information stored in the storage medium (1) When the time information (2) corresponding to the time information (4) is compared to derive the task processing time information (5) for each task corresponding to the number table, the fifth step is performed by the branch server. The task processing time required information (5) for each task corresponding to the derived number table may be further transmitted to the main office server, and the sixth step may be performed by linking the required time information (5) with the number table information in the main office server. It may further include storing in the storage medium (2).

Preferably, in the fourth step, when the work window terminal further transmits the work end time information (4) and the work information corresponding to the number table number in the branch server, the number table information stored in the storage medium (1) When comparing the time information (2) corresponding to the time information (4) to derive the task processing time information (5) for each task corresponding to the number table for each time zone, the fifth step is the branch server In the time slot work processing time required information (5) corresponding to the number of time slots derived from the main office server can be further transmitted, and the sixth step, the time zone required time information (5) in the main office server And storing the data in the storage medium 2 in association with the number table information.

Preferably, in the fourth step, when the work window terminal further transmits the work end time information 4 and the work information corresponding to the number table order in the branch server, the number table output terminal and / or work window terminal. Receive or directly confirm the date information from, and compares the time information (2) and the time information (4) corresponding to the number table information stored in the storage medium (1), by the task corresponding to the number table by date In the case of deriving the work processing time information 5, the fifth step further transmits the work processing time required information 5 for each task corresponding to the derived number table by the branch server to the main office server. The sixth step may further include storing the required time information 5 in the storage server 2 in association with the number table information in the main office server.

Preferably, in the sixth step, when the branch server further transmits the work end time information (4) corresponding to the number table sequence number, the window unique number information and / or the window work staff information, Compares the time information (2) corresponding to the number table information stored in the storage medium (2) and the time information (4), and the time processing information (5) for each window and / or the employee in charge corresponding to the number table; E) and / or derive work processing time required information (5) for each window and / or staff corresponding to the number table for each time slot, and / or receive date information from the branch server, or directly Check and compare the time information (2) corresponding to the number table information stored in the storage medium (2) with the time information (4), and for each window and / or staff member corresponding to the number table by date. Untreated spent may include deriving the time information (5).

Preferably, in the sixth step, when the branch server further transmits the work end time information 4 and the work information corresponding to the number table order number, the branch server stores the number table information stored in the storage medium 2 in the main office server. By comparing the corresponding time information (2) and the time information (4), to derive the task processing time information (5) for each task corresponding to the number table, and / or the task for each task corresponding to the number table for each time zone Time information (2) corresponding to the number table information stored in the storage medium (2); Comparing the information 4, it may include deriving work processing time required information 5 for each task corresponding to the number table for each date.

Preferably, in the fourth step, in the branch server, the work window terminal further adds work end time information (4) corresponding to the sequence number of the number table, work information, window unique number information and / or window work staff information; At the time of transmission, time information (2) corresponding to the number table information stored in the storage medium (1) and the time information (4) are compared, and according to the counter and / or the employee in charge and / or task corresponding to the number table In the case of deriving the work processing time information 5, the fifth step may be performed by the branch server to retrieve the work processing time required information 5 by the window and / or the employee in charge and / or the work. The main office server may further transmit, and the sixth step may further include storing, in the main office server, the required time information 5 in the storage medium 2 in association with the number table information.

Preferably, in the fourth step, in the branch server, the work window terminal further adds work end time information (4) corresponding to the sequence number of the number table, work information, window unique number information and / or window work staff information; In transmission, time information (2) corresponding to the number table information stored in the storage medium (1) and the time information (4) are compared, and according to the window corresponding to the number table by time zone and / or by the employee in charge and / or In the case of deriving the task processing time information 5 for each task, the fifth step may be performed by the counter server and / or the employee in charge and / or the task corresponding to the number table for each time slot derived from the branch server. The required time information 5 may be further transmitted to the main office server, and in the sixth step, the required time information 5 may be added to the storage medium 2 in association with the number table information in the main office server. It can include chapter.

Preferably, in the fourth step, in the branch server, the work window terminal further adds work end time information (4) corresponding to the sequence number of the number table, work information, window unique number information and / or window work staff information; In transmission, time information (2) and the time information (4) corresponding to the number table information stored in the storage medium (1) or directly confirm the date information from the number table output terminal and / or the work desk terminal, In the case of deriving work processing time information (5) for each window and / or staff and / or task corresponding to the number table by date, the fifth step is the date derived from the branch server. It is possible to further transmit the time processing information (5) for each window and / or staff and / or work corresponding to the number table to the main office server, the sixth step is The server may further store the required time information 5 in the storage medium 2 in association with the number table information.

Preferably, in the sixth step, the branch server further transmits the work end time information (4) corresponding to the sequence number of the number table, the work information, the window unique number information and / or the window work staff information from the main office server. In this case, the main office server compares the time information (2) corresponding to the number table information stored in the storage medium (2) with the time information (4), and for each window and / or staff member corresponding to the number table And / or derive work processing time information (5) for each task, and / or derive work processing time information (5) for each window and / or staff and / or task corresponding to the number table for each time zone. Alternatively, and / or the main office server receives date information from the branch server or directly confirms the time information with the time information (2) corresponding to the number table information stored in the storage medium (2). Comparing the beams 4, it may include deriving work processing time information 5 for each window and / or for each employee and / or task corresponding to the number table by date.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings. First, predetermined reference numerals are added to elements illustrated in the drawings. However, it is noted that the same components shown in different drawings are denoted by the same reference numerals as much as possible.

In addition, in the following description, in order to explain the embodiments of the present invention, specific details such as specific elements are illustrated, which are provided to help a more general understanding of the present invention, and the present invention may be practiced without these specific details. It will be apparent to those skilled in the art.

In addition, in describing the present invention, if it is determined that a detailed description of a related known function or configuration may unnecessarily obscure the subject matter of the present invention, the detailed description thereof will be omitted.

1 is a simplified block diagram of a system according to a preferred embodiment of the present invention.

Referring to Figure 1, the system configuration for providing information according to the present invention is a number tag output terminal 130 that provides the number server information provided to the customer to the branch server 100, when the customer withdraws the number table, and provided to the customer When the sequence number corresponding to the number table is reached, at least one or more business window terminals 135 for transmitting the number table information having reached the sequence number to the branch server 100 and the number table information transmitted by the number table output terminal 130 are number tables. The number table information transmitted by the at least one work window terminal 135 is stored in a predetermined storage medium (1) 105 in association with the withdrawal (or transmission) time information (1). Branch server for storing in the storage medium (1) 105 in association with the time information (2), and periodically transmits the number table information and time information stored in the storage medium (1) 105 to the main office server 140 100, and After receiving the number table information and time information periodically from the branch server 100 provided at each point, the received number table information and time information is divided by each point to a predetermined storage medium (2) (145). Characterized in that comprises a main office server 140 to store in.

According to the present invention, the work window terminal 135 further transmits predetermined date information to the branch server 100, and / or window unique number information and / or window work charge to the branch server 100. The branch server further transmits the employee information, and / or transmits the task information to the branch server 100 in response to the sequence number, and / or at the end of the task to process the sequence in accordance with the sequence number. 100 to further transmit the business end information (or business end time information) corresponding to the sequence number of the table, and / or further transmits unique information of the work window terminal 135 to the branch server 100. It is done.

According to the present invention, the branch server 100 may further transmit unique branch information, and / or the number table information storage date information to the main branch server 140 to the main branch server 140.

In addition, the branch server 100 sequentially stores the number table information and the work start time information (2) transmitted by the work window terminal 135 in association with the same number table information previously transmitted by the number table output terminal 130. Or / or time information (1) corresponding to the number table information stored in the storage medium (1) 105 and time information (2) are compared, and the time required from the time point at which the number table is withdrawn to the business processing time. Time information corresponding to the number table information stored in the storage medium (1) 105, and / or the information 3 is derived and the required time information 3 is transmitted to the main office server 140. 1) and time information (2) are compared to derive time information (3) from the time point at which the customer's number table is withdrawn to the time of business processing for each time zone, and the time information (3) derived from the head office server ( 140 can be sent further.

In addition, when the branch server 100 further transmits the work information processed in response to the number table order from the work window terminal 135, the work window terminal 135 processes the work information corresponding to the number table number. In association with the transmitted number table information, the storage information may be further stored in the storage medium (1) 105 and / or the business information processed in correspondence with the number table order may be further transmitted to the main office server 140.

In addition, the branch server 100 further transmits the work end time information (4) to the number table information when the work window terminal 135 further transmits work end information (or work end time information) corresponding to the order number table. The storage server 1 may be further stored in the storage medium 1 and 105, and the branch server 100 may include time information 2 corresponding to the number table information stored in the storage medium 1 and 105. By comparing the time information (4), it is possible to derive work processing time information (5) corresponding to the number table, or may further transmit the derived work processing time information (5) to the main office server 140. .

In addition, the branch server 100 further transmits the work end time information (4) to the number table information when the work window terminal 135 further transmits work end information (or work end time information) corresponding to the order number table. It can be further stored in the storage medium (1) (105) in conjunction with, and compares the time information (2) and the time information (4) corresponding to the number table information stored in the storage medium (1) 105, Derived business process time required information (5) corresponding to the timetable for each time zone, and may be further transmitted to the head office server 140, the derived time zone business process time information (5).

In addition, when the branch server 100 further transmits the work end information (or the work end time information) corresponding to the sequence number of the table from the work window terminal 135, the work end time information 4 is read. Further stored in the storage medium (1) 105 in association with the number table information, receiving or directly confirming the date information from the work window terminal 135, the number table stored in the storage medium (1) 105 Comparing the time information (2) corresponding to the information and the time information (4), it is possible to derive the work processing time required information (5) corresponding to the number table for each date, the work processing time for each derived date Information 5 may be further transmitted to the main office server 140.

In addition, when the branch server 100 further transmits the work end information (or the work end time information) corresponding to the sequence number of the table from the work window terminal 135, the work end time information 4 is transmitted. The information is stored in the storage medium (1) 105 in association with the number table information, and the time information (1) corresponding to the number table information stored in the storage medium (1) 105 is compared with the time information (4). The required time information 6 from the time point at which the number table is withdrawn from the customer to the end of the business process may be derived, and the derived time information 6 may be further transmitted to the main office server 140.

In addition, the branch server 100 further transmits the work end time information (4) to the number table information when the work window terminal 135 further transmits work end information (or work end time information) corresponding to the order number table. In the case of storing in the storage medium (1) 105 in conjunction with the above, the time information (1) corresponding to the number table information stored in the storage medium (1) 105 is compared with the time information (4) In addition, the time required information (6) from the time point at which the customer's number table is withdrawn to the end of the business process for each time zone may be derived, and the derived time required time information 6 for each time zone may be further transmitted to the main office server 140.

In addition, when the branch server 100 further transmits the work end information (or the work end time information) corresponding to the sequence number of the table from the work window terminal 135, the work end time information 4 is transmitted. It is stored in the storage medium (1) (105) in association with the number table information, receives the date information from the business window terminal 135, or confirms directly, the number table information stored in the storage medium (1) (105) By comparing the time information (1) corresponding to the time information (4), and derives the time information information (6) from the point of time when the number table withdrawal of the customer for each day to the end of the business process, the required time by the derived date Time information 6 may be further transmitted to the main office server 140.

Here, according to the present invention, when the branch server 100 further transmits the work end information (or the work end time information) corresponding to the number table order from the work window terminal 135, the work end time information. (4) can be further transmitted to the main office server 140.

Further, when the branch server 100 further transmits the unique information of the work window terminal 135 from the work window terminal 135, the branch server 100 transmits the unique information of the work window terminal 135 to the work window terminal 135. It can be stored in the storage medium (1) 105 in association with the transmitted number table information, it is possible to further transmit the unique information of the work window terminal 135 to the main office server 140.

In addition, when the branch server 100 further transmits the work end time information 4 corresponding to the sequence number of the table and the window unique number information and / or the window work staff information from the work window terminal 135, Comparing time information (2) corresponding to the number table information stored in the storage medium (1) 105 and the time information (4), work processing time information for each window and / or staff corresponding to the number table (5) may be derived, and the task processing time information 5 for each window and / or staff member corresponding to the derived number table may be further transmitted to the main office server 140.

In addition, when the branch server 100 further transmits the work end time information 4 corresponding to the sequence number of the table and the window unique number information and / or the window work staff information from the work window terminal 135, Comparing the time information (2) corresponding to the number table information stored in the storage medium (1) (105) and the time information (4), the work processing for each window and / or staff in charge corresponding to the number table for each time zone Time information 5 may be derived, and the time processing information 5 for each window and / or the employee in charge corresponding to the numbered time slot may be further transmitted to the main office server 140.

In addition, when the branch server 100 further transmits the work end time information 4 corresponding to the sequence number of the table and the window unique number information and / or the window work staff information from the work window terminal 135, Receive or directly confirm the date information from the number list output terminal 130 and / or the work desk terminal 135, and time information (2) corresponding to the number table information stored in the storage medium (1) (105); Comparing the time information (4), it is possible to derive work processing time information (5) for each window and / or staff in correspondence with the number table for each date, the window corresponding to the number table for the derived date Job processing time required information (5) for each star and / or staff can be further transmitted to the main office server (140).

In addition, when the branch server 100 further transmits the work end time information 4 and the work information corresponding to the order number table from the work window terminal 135 to the storage medium 1 and 105. By comparing the time information (2) corresponding to the stored number table information and the time information (4), it is possible to derive work processing time required information (5) for each task corresponding to the number table, corresponding to the derived number table Task processing time required information (5) for each task can be further transmitted to the main office server 140.

In addition, when the branch server 100 further transmits the work end time information 4 and the work information corresponding to the order number table from the work window terminal 135 to the storage medium 1 and 105. By comparing the time information (2) corresponding to the stored number table information and the time information (4), it is possible to derive work processing time required information (5) for each task corresponding to the number table for each time zone, the derived time The task processing time information 5 for each task corresponding to the number table for each unit may be further transmitted to the main office server 140.

In addition, when the branch server 100 further transmits the work end time information 4 and the work information corresponding to the number table sequence number from the work window terminal 135, the number table output terminal 130 and / or Receive or directly confirm the date information from the work window terminal 135, and compares the time information (2) and the time information (4) corresponding to the number table information stored in the storage medium (1) (105), It is possible to derive work processing time required information (5) for each task corresponding to the number table by date, the main office server 140 for the work processing time required information (5) for each task corresponding to the derived number table by date. Can be sent further.

In addition, the branch server 100 further transmits the work end time information 4 corresponding to the sequence number of the table and the work information, the window unique number information and / or the window work staff information from the work window terminal 135. In this case, the time information (2) corresponding to the number table information stored in the storage medium (1) 105 and the time information (4) are compared, and according to the window and / or the employee in charge corresponding to the number table Alternatively, work processing time required information (5) may be derived for each task, and the work processing time required information (5) for each of the windows and / or staff members and / or for each task is further obtained to the main office server 140. Can transmit

In addition, the branch server 100 further transmits the work end time information 4 corresponding to the sequence number of the table and the work information, the window unique number information and / or the window work staff information from the work window terminal 135. In this case, the time information (2) corresponding to the number table information stored in the storage medium (1) 105 and the time information (4) by comparing the time slots corresponding to the number table by the window and / or by the employee in charge And / or work processing time required information (5) for each task, and the work processing time information (5) for each window and / or staff member and / or work corresponding to the number table for each time slot derived It may be further transmitted to the main office server 140.

In addition, the branch server 100 further transmits the work end time information 4 corresponding to the sequence number of the table and the work information, the window unique number information and / or the window work staff information from the work window terminal 135. In this case, the date information is received from the number list output terminal 130 and / or the work desk terminal 135 or directly confirmed, and the time information corresponding to the number table information stored in the storage medium (1) 105 ( 2) and the time information (4), it is possible to derive work processing time information (5) for each window and / or staff and / or task corresponding to the number table by date, the derived It is possible to further transmit the time processing information (5) for each window and / or staff in charge and / or work corresponding to the number table by date to the main office server 140.

In addition, preferably, the branch server 100 may be located at a financial institution or a bank branch, an A / S processing plant, or a customer center, and a terminal or an apparatus provided with wired / wireless network communication means. Can be.

In addition, in order to achieve the function of the above-described branch server 100, the branch server 100 is the information (1) transmitted by the number table output terminal 130 and the information (transmitted by the work window terminal 135) ( 2) receiving unit 110 for receiving at least one, the storage unit 115 for storing the information (1 to 2) received by the receiving unit 110 in a predetermined storage medium, and the information stored in the storage medium 1 to 2 to compare the analysis unit 120 to derive the predetermined information (3) and the transmission unit 125 to periodically transmit the information (1 to 3) to the main office server 140 It can be configured to have.

The predetermined information 3 derived through the analysis unit 120 will be described in more detail with reference to the following preferred embodiments of FIGS. 4 to 12.

Preferably, the information (1) is a number tag information provided to the customer, when the customer withdraws the number table, the number table withdrawal (or transmission) time information, the unique information of the number table output terminal 130, unique point information and transmission It may be made by including at least one date information.

In addition, the information (2), when the order number corresponding to the number table provided to the customer, the number table information has been reached, the business start (or number table transmission) time information corresponding to the number table order, and the work window terminal The window unique number information where the 135 is located, the counter duties staff information, the work information corresponding to the number table order number, the work end information (or work end time information), and the transmission date information corresponding to the number table order number It may be made including at least one.

Further, the information (3) includes the time information required from the time point at which the number table is withdrawn to the business processing time of the customer, the time information required for processing the work corresponding to the number table, and the time point at the end of the business process from the time when the number table is withdrawn from the customer. Time required information, time required from the time of withdrawal of the customer's number table by the date and / or time zone, to the time of processing, and by the counter and / or the employee and / or by the job and / or the date and / or Or at the end of the processing time at the time of withdrawal of the customer's number table by the time slot and / or the employee in charge and / or the task and / or the date and / or the time zone corresponding to the number table for each time slot It may be made by including at least one time information up to.

Here, it is preferable that the storage unit 115 of the branch server 100 stores the information 1, the information 2, and the information 3 in the storage medium 1 and 105 in sequential interconnection with each other. Do.

On the other hand, the branch server 100 is characterized in that it comprises a recording medium on which a program having a predetermined function is recorded to achieve the present invention.

Preferably, the recording medium provided in the branch server 100 has a function of receiving the number table information provided to the customer from the number list output terminal 130 when the customer withdraws the number table, and reaches the order corresponding to the number table provided to the customer. And a function of receiving the number table information from which the order number is reached from the work window terminal 135 and the number table information transmitted by the number table output terminal 130 in connection with the number table drawing (or transmitting) time information (1). And storing the number table information transmitted from the work window terminal 135 in the storage medium in association with the business start (or number table transmission) time information 2 and storing the number table information stored in the storage medium. And a program for realizing a function of periodically transmitting time information to the main office server 140.

Here, the program has a function of sequentially storing the number table information and the work start time information (2) transmitted from the work window terminal 135 in association with the same number information transmitted by the number table output terminal 130; Compare the time information (1) corresponding to the number table information stored in the storage medium and the time information (2), the function of deriving the time information (3) from the point of time when the customer withdrawal of the number table to the processing time and the derivation Characterized in that the function of further transmitting the time required information (3) from the point of time of the customer number table withdrawal to the processing time of the customer to the main office server 140.

In addition, the program compares the time information (1) corresponding to the number table information stored in the storage medium and the time information (2), the time required information (3) from the point of time when the number table withdrawal of the customer for each time slot And a function of further transmitting the required time information (3) from the time point at which the customer's number table is withdrawn to the business processing time point to the main office server 140.

In addition, the program has a function of further storing the date information and the date information in conjunction with the number table information when storing the number table information transmitted from the number list output terminal 130 and the work window terminal 135 and the main store It is characterized by further realizing the function of further transmitting to the server 140.

In addition, the program, when transmitting the window unique number information and / or the window work staff information from the work window terminal 135, the window unique number information and / or the window work staff information to the work window terminal 135 The method further stores the function of storing the information on the storage medium in association with the transmitted number table information, and further transmitting the window unique number information and / or the window work employee information to the main office server 140. .

In addition, when the program window transfers business information processed in correspondence with the number table order in the work window terminal 135, the number table information transmitted by the work window terminal 135 in accordance with the work information processed in accordance with the number table order. In further connection with and characterized in that to further implement the function of storing in the storage medium and the service information to be processed in response to the order number number to the main office server 140 further.

In addition, when the work window terminal 135 transmits work end information (or work end time information) corresponding to the sequence number of the table, the work end time information 4 is transmitted to the work window terminal 135. It further characterized in that the function of further storing in the storage medium in conjunction with the transmitted number table information and the function of further transmitting the business end time information (4) to the main office server 140.

In addition, when the work window terminal 135 transmits work end information (or work end time information) corresponding to the sequence number of the table, the work end time information 4 is transmitted to the work window terminal 135. The time information (2) corresponding to the number table information stored in the storage medium and stored in the storage medium in association with the transmitted number table information, and compares the time information (4), the time required for the processing information corresponding to the number table (5) is further characterized in further realizing a function of further deriving the function processing time information (5) corresponding to the derived number table to the main office server 140.

In addition, when the work window terminal 135 transmits work end information (or work end time information) corresponding to the sequence number of the table, the work end time information 4 is transmitted to the work window terminal 135. It is stored in the storage medium in association with the transmitted number table information, and the time information (2) corresponding to the number table information stored in the storage medium is compared with the time information (4). It is characterized by further realizing the function of deriving the time information 5 and the function of further transmitting the time required for the processing of the work information 5 corresponding to the number table for the derived time slot to the main office server 140.

In addition, when the work window terminal 135 transmits work end information (or work end time information) corresponding to the sequence number of the table, the work end time information 4 is transmitted to the work window terminal 135. The date information is stored in the storage medium in association with the transmitted number table information, and the date information is received from the number list output terminal 130 and / or the work window terminal 135, or directly confirmed, and is stored in the number table information stored in the storage medium. A function of deriving work processing time required information 5 corresponding to the number table by date by comparing the corresponding time information 2 and the time information 4 and work processing corresponding to the derived number table by date; It is characterized by further realizing a function of further transmitting the required time information 5 to the main office server 140.

In addition, when the work window terminal 135 transmits work end information (or work end time information) corresponding to the sequence number of the table, the work end time information 4 is transmitted to the work window terminal 135. The time information (1) corresponding to the number information stored in the storage medium is compared with the time information (4) stored in the storage medium in association with the transmitted number table information, the end of the processing at the point of time withdrawal of the customer's number table Further, a function of deriving the time required information 6 to a point in time and a function of further transmitting the required time information 6 from the time point at which the customer's number table is withdrawn to the end of business processing to the main office server 140. It is characterized by realization.

In addition, when the work window terminal 135 transmits work end information (or work end time information) corresponding to the sequence number of the table, the work end time information 4 is transmitted to the work window terminal 135. It is stored in the storage medium in association with the transmitted number table information, and compares the time information (1) and the time information (4) corresponding to the number table information stored in the storage medium, the work at the point of time withdrawal of the customer's number table by time zone A function of deriving the time required information 6 until the end of the process and the time information 6 from the point of time when the number table of the customer is withdrawn to the end of the business process are further transmitted to the main office server 140. It is characterized by further realizing the function.

In addition, the program transmits the work end time information 4 to the work window terminal 135 when the work end terminal 135 transmits work end information (or work end time information) corresponding to the sequence number. It stores in the storage medium in association with the transmitted number table information, receives or directly confirms the date information from the number table output terminal 130 and / or the work window terminal 135, the number table information stored in the storage medium Time information (1) corresponding to the time information (4) by comparing the function of deriving the time information (6) from the point of time when the number table withdrawal of the customer to the end of business processing by date and the derived date It is characterized by further realizing a function of further transmitting the required time information 6 from the point of time when the number table is withdrawn from the customer to the end of business processing to the main office server 140.

In addition, when the program transmits the unique information of the number table output terminal 130 and / or the unique information of the work window terminal 135 from the number table output terminal 130 and / or the work window terminal 135, The unique information of the output terminal 130 and / or the unique information of the work window terminal 135 are further linked with the number table information transmitted by the number table output terminal 130 and / or the work window terminal 135 to the storage medium. And a function of further transmitting the storing function and the unique information of the number table output terminal 130 and / or the unique information of the work window terminal 135 to the main office server 140.

In addition, when the program transmits unique point information from the number table output terminal 130 and / or the work window terminal 135, the program transmits the unique point information to the number table output terminal 130 and / or the work window terminal 135. The method further stores the function of storing the information on the storage medium in association with the transmitted number table information and further transmits the unique point information to the main office server 140.

In addition, the program is the number table information stored in the storage medium when the work window terminal 135 transmits the end time information (4) corresponding to the number table sequence number and the window unique number information and / or the counter work staff information; Comparing the time information (2) corresponding to the time information (4) with the function of deriving the time processing information (5) for each window and / or staff in charge corresponding to the number table and the derived number table It is characterized by further realizing a function of further transmitting the time processing information (5) for each window and / or staff in charge corresponding to the main office server 140.

In addition, the program is the number table information stored in the storage medium when the work window terminal 135 transmits the end time information (4) corresponding to the number table sequence number and the window unique number information and / or the counter work staff information; Comparing the time information (2) corresponding to the time information (4) with the function of deriving the work processing time information (5) for each window and / or staff in charge corresponding to the number table for each time zone and the derived It is characterized by further realizing a function of further transmitting the time processing information (5) for each window and / or staff in correspondence with the number table for each time zone to the main office server 140.

In addition, the program when the task window terminal 135 transmits the end time information (4) corresponding to the order number number and the window unique number information and / or teller counter staff information, the number table output terminal 130 And / or receive date information directly from the work window terminal 135 or directly confirm the time information 2 corresponding to the number table information stored in the storage medium and comparing the time information 4 with each other. Function to derive work processing time information (5) for each window and / or staff in correspondence with the number table and work processing time information for each window and / or staff in correspondence with the number table for the derived date (5) ) Is further characterized in that the function of further transmitting to the main office server 140.

The program may further include time information (2) corresponding to the number table information stored in the storage medium when the work end time information (4) corresponding to the number table number and the work information are transmitted from the work window terminal (135). Compare the time information (4), the function of deriving the task processing time information (5) for each task corresponding to the number table and the task processing time information (5) for each task corresponding to the derived number table, the head office It is characterized by further realizing the function of further transmitting to the server 140.

The program may further include time information (2) corresponding to the number table information stored in the storage medium when the work end time information (4) corresponding to the number table number and the work information are transmitted from the work window terminal (135). Compare the time information (4), the function of deriving work processing time required information (5) for each task corresponding to the number table for each time zone and work processing time information for each task corresponding to the number table for the derived time zone ( It is characterized by further realizing the function of further transmitting 5) to the main office server 140.

In addition, the program is transmitted from the number table output terminal 130 and / or the work window terminal 135 when the work end time information (4) corresponding to the number table order number and the work information is transmitted from the work window terminal 135; Receiving the date information or confirming directly, comparing the time information (2) corresponding to the number table information stored in the storage medium and the time information (4), the time required for the task processing for each task corresponding to the number table by date It is further characterized in that the function of deriving the information (5) and the function of further transmitting the work processing time required information (5) for each task corresponding to the number table for each derived date to the main office server (140).

In addition, the program is transmitted to the storage medium when the work window terminal 135 transmits the work end time information 4 corresponding to the number table number, the work information, the window unique number information and / or the window work staff information. By comparing the time information (2) corresponding to the stored number table information and the time information (4), derivation of work processing time information (5) for each window and / or staff and / or work corresponding to the number table And a function of further transmitting, to the main office server 140, the time processing information 5 for each window and / or for each staff member and / or for each task corresponding to the derived number table. It is done.

In addition, the program is transmitted to the storage medium when the work window terminal 135 transmits the work end time information 4 corresponding to the number table number, the work information, the window unique number information and / or the window work staff information. Comparing the time information (2) corresponding to the stored number table information and the time information (4), time processing information (5) for each window and / or staff in charge and / or work corresponding to the number table for each time zone And a function of further transmitting, to the main office server 140, the time processing information 5 for each window and / or the corresponding employee and / or the task corresponding to the number table for the derived time slot. It is characterized by realization.

In addition, the program when the task window terminal 135 transmits the task end time information (4) corresponding to the sequence number of the number, the task information and the window unique number information and / or teller counter staff information, the number table output terminal Receive or directly confirm the date information from the 130 and / or the work desk terminal 135, and compares the time information (2) and the time information (4) corresponding to the number table information stored in the storage medium, The function of deriving work processing time information (5) for each window and / or a staff member and / or a task corresponding to the number table by date and the staff and / or staff member corresponding to the number table for the derived date. It is characterized by further realizing a function of further transmitting the time processing information 5 for each task and / or task to the main office server 140.

Here, the recording medium provided in the branch server 100 may be located at a financial company or a bank branch or a public office, or at an A / S processing plant or at a customer center.

According to the present invention, the main office server 140 of the information providing system further transmits the required time information (3) from the point of time when the number table is withdrawn from the customer to the business processing time from the branch server 100, the required time information ( 3) is further stored in the storage medium (2) (145) in association with the number table information.

In addition, the main office server 140 compares the time information (1) and time information (2) corresponding to the number table information stored in the storage medium (2) (145), the business process at the point of time when the number table withdrawal of customers for each branch Derived time information (3) to the point in time, and / or time required information (3) from the point of time when the number table withdrawal of the customer of each point for each time zone is derived. In addition, the main office server 140 may store the number table information and time information transmitted from the branch server 100 for each point and store the date information in association with the storage media (2) 145. have.

In addition, when the main office server 140 further transmits the window unique number information and / or the window work employee information from the branch server 100, the window unique number information and / or the window work employee information is read. The storage medium may be further stored in the storage medium 2 and 145 in association with the number table information.

In addition, when the main office server 140 further transmits the business information processed in response to the number table order in the branch server 100, the business information processed in response to the number table order is linked with the number table information. The storage medium (2) (145) may be further stored.

In addition, the main office server 140 compares the time information (2) corresponding to the number table information and the time information (4) in the branch server 100, and further derives the derived business process time information (5). In the case of transmission, the work processing time information 5 may be further stored in the storage medium 2 and 145 in association with the number table information.

In addition, the main office server 140 compares the time information (2) corresponding to the number table information and the time information (4) in the branch server 100, the derived time of business processing time information (5) In the case of further transmitting, the date-based business processing time information 5 may be further stored in the storage medium 2 and 145 in association with the number table information.

In addition, the main office server 140 compares the time information (1) corresponding to the number table information in the branch server 100 with the time information (4), the end of the business process at the point of time withdrawal of the customer number table derived In the case of transmitting the required time information 6 up to a point in time, the required time information 6 may be further stored in the storage medium 2 and 145 in association with the number table information.

In addition, the main office server 140 compares the time information (1) corresponding to the number table information and the time information (4) in the branch server 100, the business process at the point of time withdrawal of the customer's number table for each time zone derived In the case of transmitting the required time information 6 until the end point, the time required time information 6 may be further stored in the storage medium 2 and 145 in association with the number table information.

In addition, the main office server 140 compares the time information (1) corresponding to the number table information and the time information (4) in the branch server 100, the business process at the point of time withdrawal of the customer's number table for each derived date In the case of transmitting the required time information 6 until the end point, the required time information 6 for each date may be further stored in the storage medium 2 and 145 in association with the number table information.

In addition, the main office server 140 further transmits the business end time information 4 to the number table information when the branch server 100 further transmits business end information (or business end time information) corresponding to the number table order. The time information 2 corresponding to the number table information stored in the storage medium (2) 145, and also stored in the storage medium (2) (145) in comparison with the time information (4), The task processing time information 5 corresponding to the number table may be derived, and / or the task processing time information 5 corresponding to the number table for each time zone may be derived.

In addition, the main office server 140 further transmits the business end time information 4 to the number table information when the branch server 100 further transmits business end information (or business end time information) corresponding to the number table order. In the case of further storing the information in the storage medium (2) 145 in association, the date information is received directly from the branch server (100), or directly confirmed, and stored in the number table information stored in the storage medium (2) (145). Corresponding time information 2 and the time information 4 are compared to derive work processing time information 5 corresponding to the number table for each date.

In addition, the main office server 140 further transmits the business end time information 4 to the number table information when the branch server 100 further transmits business end information (or business end time information) corresponding to the number table order. In the case of storing the data in the storage medium (2) 145 in association, the time information (1) corresponding to the number table information stored in the storage medium (2) 145 is compared with the time information (4), and The required time information 6 from the time of withdrawing the customer's number table to the end of the business process can be derived.

In addition, the main office server 140 further transmits the business end time information 4 to the number table information when the branch server 100 further transmits business end information (or business end time information) corresponding to the number table order. In the case of storing the data in the storage medium (2) 145 in association with each other, the time information (1) corresponding to the number table information stored in the storage medium (2) 145 is compared with the time information (4). It is possible to derive the time information 6 from the time point at which the number table of the customer is withdrawn to the end of the business process.

In addition, the main office server 140 further transmits the business end time information 4 to the number table information when the branch server 100 further transmits business end information (or business end time information) corresponding to the number table order. In the case of storing the data in the storage medium (2) 145 in association, the date information is directly received from the branch server (100), or directly confirmed, and corresponding to the number table information stored in the storage medium (2) (145). By comparing the time information (1) to the time information (4), it is possible to derive the required time information (6) from the point of time when the number table withdrawal of the customer for each day to the end of the business process.

In addition, when the main office server 140 further transmits the unique information of the work window terminal 135 from the branch server 100, by linking the unique information of the work window terminal 135 with the number table information. Can store more.

In addition, the main office server 140, when the branch server 100 further transmits the work processing time required information (5) for each window and / or staff corresponding to the number table information, the required time information (5) may be further stored in the storage medium (2) 145 in association with the number table information.

In addition, the main office server 140, when the branch server 100 further transmits the work processing time required information (5) for each window and / or staff in charge corresponding to the number table information for each time zone, the required time The information 5 may be further stored in the storage medium 2 and 145 in association with the number table information.

In addition, the main office server 140, when the branch server 100 further transmits the work processing time required information (5) for each window and / or staff corresponding to the number table information by date, the required time The information 5 may be further stored in the storage medium 2 and 145 in association with the number table information.

In addition, when the main office server 140 further transmits work processing time required information 5 for each task in the branch server 100, the storage medium may be connected to the number table information in association with the time information information 5. You can save more on.

In addition, when the main office server 140 further transmits time processing and time-specific work processing time required information 5 from the branch server 100, the time information information 5 is linked to the number table information. The storage medium (2) (145) may be further stored.

Further, when the main office server 140 further transmits work processing time required information 5 by date and task from the branch server 100, the required time information 5 is linked with the number table information. The storage medium (2) (145) may be further stored.

In addition, when the main office server 140 further transmits the work end time information 4 corresponding to the sequence number of the table from the branch server 100 and the window unique number information and / or the window work employee information, Comparing the time information (2) corresponding to the number table information stored in the storage medium (2) (145) and the time information (4), the work processing time information for each window and / or staff in charge corresponding to the number table ( 5) can be derived, and / or time processing information (5) for each window and / or staff corresponding to the number table for each time zone can be derived.

In addition, when the main office server 140 further transmits the work end time information 4 corresponding to the sequence number of the table from the branch server 100 and the window unique number information and / or the window work employee information, Receive or directly confirm the date information from the branch server 100, and compares the time information (2) and the time information (4) corresponding to the number information stored in the storage medium (2) (145), the date It is possible to derive the time processing information (5) for each window and / or staff in charge corresponding to the number table.

In addition, the main office server 140 is stored in the storage medium (2) (145) when the branch server 100 further transmits the work end time information (4) and the work information corresponding to the number table order number from the branch server (100) The time information 2 corresponding to the number table information is compared with the time information 4 to derive work processing time required information 5 for each task corresponding to the number table, and / or corresponding to the number table for each time zone. It is possible to derive work processing time information (5) for each task.

In addition, the main office server 140 receives date information from the branch server 100 when the branch server 100 further transmits the work end time information 4 and the work information corresponding to the number table order. Or check directly and compare the time information 2 corresponding to the number table information stored in the storage medium 2 or 145 with the time information 4, and perform the task-specific work processing corresponding to the number table by date. The required time information 5 can be derived.

In addition, the main office server 140, when the branch server 100 further transmits the time processing information (5) for each window and / or each staff member and / or work, the required time information (5) ) May be further stored in the storage medium (2) 145 in association with the number table information.

In addition, the main office server 140 when the branch server 100 further transmits the time processing information (5) for each window and / or staff and / or task corresponding to the number table for each time zone The time information 5 may be further stored in the storage medium 2 and 145 in association with the number table information.

In addition, the main office server 140 when the branch server 100 further transmits the work processing time required information (5) for each window and / or staff in charge and / or work corresponding to the number table by date. The time information 5 may be further stored in the storage medium 2 and 145 in association with the number table information.

In addition, the main office server 140 when the branch server 100 further transmits the work end time information (4) corresponding to the sequence number of the table and the work information and the window unique number information and / or the counter work staff information The time information (2) corresponding to the number table information stored in the storage medium (2) (145) and the time information (4), and by the window and / or by the staff corresponding to the number table and / or It is possible to derive work processing time information (5) for each task, and / or to obtain work processing time information (5) for each window and / or for each employee and / or work corresponding to the number table for each time slot. .

In addition, the main office server 140 when the branch server 100 further transmits the work end time information (4) corresponding to the sequence number of the table and the work information and the window unique number information and / or the counter work staff information Receive, or directly confirm the date information from the branch server 100, and compares the time information (2) and the time information (4) corresponding to the number table information stored in the storage medium (2) (145) By doing so, it is possible to derive work processing time information 5 for each window and / or for each employee and / or task corresponding to the number table by date.

In addition, preferably, in order to faithfully perform the function of the main office server 140 on the above-described information providing system, the main office server 140, the main office server 140 is transmitted to the branch server 100 The receiver 150 receives at least one information (1 to 3) and the information (1 to 3) received by the receiver 150 are classified according to the points where each branch server 100 is located and stored. The storage unit 155 may be configured to include a storage unit 155 stored in a medium and the analysis unit 160 for deriving predetermined information 4 by comparing the information 1 to 3 stored in the storage medium.

Here, the storage unit 155 of the main office server 140 is characterized in that for storing the information (1 to 4) in sequence with each other.

In addition, the predetermined information 4 derived by the analysis unit 160 will be described in more detail through the following preferred embodiments of FIGS. 4 to 12.

In addition, the information (1) preferably, when the customer withdraws the number table, the number table information provided to the customer, the number table withdrawal (or transmission) time information, the unique information of the number table output terminal 130, the unique point information And at least one transmission date information.

In addition, the information (2), when the order number corresponding to the number table provided to the customer, the number table information has been reached, the business start (or number table transmission) time information corresponding to the number table order, and the work window terminal The window unique number information where the 135 is located, the counter duties staff information, the work information corresponding to the number table order number, the work end information (or work end time information), and the transmission date information corresponding to the number table order number It may be made including at least one.

Further, the information (3) includes the time information required from the time point at which the number table is withdrawn to the business processing time of the customer, the time information required for processing the work corresponding to the number table, and the time point at the end of the business process from the time when the number table is withdrawn from the customer. Time required information, time required from the time of withdrawal of the customer's number table by the date and / or time zone, to the time of processing, and by the counter and / or the employee and / or by the job and / or the date and / or Or at the end of the processing time at the time of withdrawal of the customer's number table by the time slot and / or the employee in charge and / or the task and / or the date and / or the time zone corresponding to the number table for each time slot It may be made by including at least one time information up to.

In addition, the information (4) is the time required information from the point of time of the number table withdrawal of the customer to the point of business processing, the time required information of the processing time corresponding to the number table of each point, and at the point of time withdrawal of the number table of the customer by branch Time required until the end of business processing, time required from the point of time when the customer's number table is withdrawn to the time of business processing by branch and / or date and / or time zone, and by branch and / or window and / or By time and / or task and / or by date and / or time of day and / or time of day, the time required to process the work corresponding to the above number table, by branch and / or window, and / or by employee and / or task. And / or at least one or more time information required from the time point at which the number table is withdrawn to the end of the business process by date and / or time zone.

Preferably, the main office server 140 is located in a financial company or a public office or a bank main office, an A / S processing center management main office, a customer center main office, or a wired or wireless network. .

On the other hand, the main office server 140 is characterized in that it comprises a recording medium on which a program for realizing the above described function is recorded.

Preferably, the recording medium is a predetermined number tag information and the number table withdrawal (or transmission) time information (1) from the predetermined point server 100 provided for each point and the start time (or number table transmission) time corresponding to the number table And a program for realizing the function of receiving the information (2) and the function of dividing the received number table information and the time information (1 to 2) for each point and storing them in a predetermined storage medium.

Here, when the program further transmits the time information (3) from the point of time when the number table withdrawal of the customer to the business processing time in the branch server 100, the required time information (3) is stored in association with the number table information It is characterized by further realizing a function of further storing in the medium.

In addition, the program compares the time information (1) corresponding to the number table information stored in the storage medium and the time information (2), the time information (3) from the point of time when the number of the customer withdrawal of the customer for each point from the point It is characterized by further realizing the derivation function.

In addition, the program compares the time information (1) corresponding to the number table information stored in the storage medium and the time information (2), the time required information from the time point at which the customer of the number table at each point from the point of time to the processing of the business ( It is characterized by further realizing the function of deriving 3).

In addition, the program is characterized in that the number table information and time information transmitted from the branch server 100 is divided into each point for storing in the storage medium, further characterized in that the function to further store the date information in association.

In addition, when the program further transmits the window specific number information and / or the window work employee information from the branch server 100, the window unique number information and / or the window work employee information is linked with the number table information. It is characterized by further realizing the function of further storing in the storage medium.

In addition, the program is further stored in the storage medium in association with the number table information, the business information processing in response to the number table number when the branch server 100 further processes the processing information corresponding to the number table number It is characterized by further realizing the function.

In addition, the program compares the time information (2) corresponding to the number table information and the time information (4) in the branch server 100, and further transmits the derived work processing time information (5), It is characterized by further realizing a function of further storing work processing time information 5 in the storage medium in association with the number table information.

In addition, the program compares the time information (2) corresponding to the number table information and the time information (4) in the branch server 100, and further transmits the derived time slot work processing time information (5) In addition, it is characterized in that to further implement the function of further storing the time processing of the business processing time information (5) for each time zone in the storage medium in association with the number table information.

In addition, the program compares the time information (2) corresponding to the number table information and the time information (4) in the branch server 100, and further transmits the derived time required business processing time information (5) In addition, it is characterized in that further realizing the function of further storing the date of the business processing time information (5) for each date in the storage medium in association with the number table information.

In addition, the program compares the time information (1) corresponding to the number table information and the time information (4) in the branch server 100, the time required from the point of time of the customer number table withdrawal to the end of business processing When the information 6 is further transmitted, a function of further storing the required time information 6 in the storage medium in association with the number table information is further realized.

In addition, the program compares the time information (1) corresponding to the number table information and the time information (4) in the branch server 100, from the time point withdrawal of the customer's number table for each time zone derived from the time point to the end of business processing In the case where the required time information 6 is further transmitted, a function of further storing the time required time information 6 for each time slot in the storage medium in association with the number table information is further realized.

In addition, the program compares the time information (1) corresponding to the number table information and the time information (4) in the branch server 100, from the point of time when the number table withdrawal of the customer by the derived date until the end of business processing In the case where the required time information 6 is further transmitted, a function of further storing the necessary time information 6 for each date in association with the number table information is further stored in the storage medium.

In addition, when the program further transmits business end information (or business end time information) corresponding to the number table order from the branch server 100, the program end time information 4 is stored in association with the number table information. It is characterized by further realizing a function of further storing in the medium.

In addition, when the program further transmits business end information (or business end time information) corresponding to the number table order from the branch server 100, the program end time information 4 is stored in association with the number table information. A function of deriving work processing time information 5 corresponding to the number table by further storing the data in a medium and comparing the time information 2 corresponding to the number table information stored in the storage medium with the time information 4; It is characterized by further realization.

In addition, when the program further transmits business end information (or business end time information) corresponding to the number table order from the branch server 100, the program end time information 4 is stored in association with the number table information. It further stores in a medium, and compares the time information (2) corresponding to the number table information stored in the storage medium and the time information (4), to derive the work processing time information (5) corresponding to the number table for each time zone It is characterized by further realizing the function.

In addition, when the program further transmits business end information (or business end time information) corresponding to the number table order from the branch server 100, the program end time information 4 is stored in association with the number table information. Further storing in a medium, receiving or directly confirming date information from the branch server 100, and comparing the time information 2 with the time information 4 corresponding to the number table information stored in the storage medium, It is characterized by further realizing a function of deriving work processing time information 5 corresponding to the number table by date.

In addition, when the program further transmits business end information (or business end time information) corresponding to the number table order from the branch server 100, the program end time information 4 is stored in association with the number table information. A time information (6) stored in a medium and comparing the time information (1) corresponding to the number table information stored in the storage medium with the time information (4), and the time information from the time point at which the customer retrieves the number table to the end of the business process (6) It is characterized by further realizing the function to derive the

In addition, when the program further transmits business end information (or business end time information) corresponding to the number table order from the branch server 100, the program end time information 4 is stored in association with the number table information. Time information (1) corresponding to the number table information stored in the storage medium and the time information (4) by comparing the time information from the time of withdrawing the customer's number table for each time zone to the end of the business process ( And 6) to further realize the function of deriving.

In addition, when the program further transmits business end information (or business end time information) corresponding to the number table order from the branch server 100, the program end time information 4 is stored in association with the number table information. The date is stored in a medium, and the date information is received from the branch server 100, or directly confirmed, and the time information 1 corresponding to the number table information stored in the storage medium is compared with the time information 4, It is characterized by further realizing a function of deriving the time information 6 required from the time point at which the customer's number table is withdrawn to the end of the business process.

In addition, when the program further transmits the unique information of the work window terminal 135 in the branch server 100, the program further stores the unique information of the work window terminal 135 in association with the number table information. It is characterized by realization.

The program may further transmit the time information information 5 to the number table information when the branch server 100 further transmits work processing time information 5 for each window and / or staff member corresponding to the number table information. In conjunction with and characterized in that to further realize the function of further storing in the storage medium.

In addition, when the program further transmits the time processing information (5) for each window and / or staff in charge corresponding to the number table information for each time zone from the branch server 100, the required time information (5); It is characterized by further realizing a function of further storing in the storage medium in association with the number table information.

In addition, the program when the branch server 100 further transmits the time processing information (5) for each window and / or staff in charge corresponding to the number table information by date, the time information (5) It is characterized by further realizing a function of further storing in the storage medium in association with the number table information.

The program may further store the required time information 5 on the storage medium in association with the number table information, when the branch server 100 further transmits the time required work processing time information 5 for each task. It is characterized by further realization.

In addition, the program is further stored in the storage medium in association with the number table information, the time information (5) when further transmitting the time processing and time-specific work processing time information (5) from the branch server 100 It is characterized by further realizing the function.

In addition, the program is further stored in the storage medium in association with the number table information, the time information (5) in addition to the time processing of the task processing time information (5) by date and task from the branch server 100 It is characterized by further realizing the function.

In addition, when the program further transmits the business end time information 4 corresponding to the sequence number of the number table and the window unique number information and / or the window work staff information from the branch server 100, the number table information stored in the storage medium. Comparing the time information 2 corresponding to the time information 4 with the time information 4 to derive the function of deriving work processing time information 5 for each window and / or a staff member corresponding to the number table. It is done.

In addition, when the program further transmits the business end time information 4 corresponding to the sequence number of the number table and the window unique number information and / or the window work staff information from the branch server 100, the number table information stored in the storage medium. By comparing the time information (2) corresponding to the time information (4) and the function of deriving work processing time information (5) for each window and / or staff in charge corresponding to the number table for each time zone It is characterized by.

In addition, the program when the branch server 100 further transmits the work end time information (4) corresponding to the number table number and the window unique number information and / or the window work staff information, from the branch server 100 Receive or confirm the date information directly, and compare the time information (2) corresponding to the number table information stored in the storage medium and the time information (4), by the window corresponding to the number table by date and / or responsible It is characterized by further realizing a function of deriving the time processing information 5 for each employee.

The program may further include time information (2) corresponding to the number table information stored in the storage medium when the branch server 100 further transmits business end time information (4) corresponding to the number table number and the task information. By comparing the time information (4), it is characterized by further realizing a function of deriving work processing time required information (5) for each task corresponding to the number table.

The program may further include time information (2) corresponding to the number table information stored in the storage medium when the branch server 100 further transmits the work end time information (4) corresponding to the number table number and the task information. Comparing the time information (4), it is characterized in that to further implement a function for deriving the work processing time required information (5) for each task corresponding to the number table for each time zone.

In addition, when the program further transmits the work end time information 4 and the work information corresponding to the number table number in the branch server 100, the date information is received from the branch server 100 or directly confirmed. And comparing the time information (2) corresponding to the number table information stored in the storage medium with the time information (4) to derive the task processing time information (5) for each task corresponding to the number table by date. It is characterized by realization.

In addition, when the program further transmits time processing information 5 for each window and / or staff and / or task in the branch server 100, the time information 5 may be converted into the number table information. It is characterized by further realizing the function of further storing in the storage medium in association.

In addition, the program further transmits the time processing information 5 for each window and / or for each employee and / or for each task corresponding to the number table for each time slot in the branch server 100. And 5) in association with the number table information to further store a function in the storage medium.

In addition, when the program further transmits work processing time information 5 for each window and / or a staff member and / or a task corresponding to the number table by date, the branch server 100 transmits the required time information ( And 5) in association with the number table information to further store a function in the storage medium.

In addition, the program is further transmitted to the storage medium when the branch server 100 further transmits the work end time information 4 corresponding to the number table number, the work information, the window unique number information, and / or the window work staff information. By comparing the time information (2) corresponding to the stored number table information and the time information (4), derivation of work processing time information (5) for each window and / or staff and / or work corresponding to the number table It is characterized by further realizing the function.

In addition, the program is further transmitted to the storage medium when the branch server 100 further transmits the work end time information 4 corresponding to the number table number, the work information, the window unique number information, and / or the window work staff information. Comparing the time information (2) corresponding to the stored number table information and the time information (4), time processing information (5) for each window and / or staff in charge and / or work corresponding to the number table for each time zone It is characterized by further realizing the function of deriving.

In addition, the program when the branch server 100 further transmits the work end time information (4) corresponding to the number table number and the work information and the window specific number information and / or the counter work staff information, the branch server ( 100) or directly confirm the date information, and compares the time information (2) corresponding to the number table information stored in the storage medium with the time information (4), by window corresponding to the number table by date and And / or further implement a function of deriving time processing information (5) for each employee in charge and / or task.

Here, the recording medium provided in the main office server 140 may be located in a financial company or a bank main office or a government office, or an A / S processing center management main office, a customer center main office, or a wired or wireless network. Can be.

2 is an overall flowchart according to a preferred embodiment of the present invention.

2 shows a predetermined number table output terminal 130 located at a branch (and / or public office) of a financial institution such as a bank, and a work window terminal and a branch server in association with a main office server on a network. It is a flowchart showing the overall process of providing predetermined business process information to the main office server.

Referring to FIG. 2, a customer visiting a branch of a financial institution such as a bank for a predetermined financial service may be started from a process of withdrawing the number tag from a predetermined number table output terminal 130 that presents a business process number.

According to the present invention, when the customer withdraws the number table from the number list output terminal 130 provided at a financial institution branch such as the bank for a predetermined financial business process (200), the number table output terminal 130 is The number table information withdrawn by the customer is transmitted to the branch server 100 (205).

Here, the number table output terminal 130 is the order number information (eg, 1,2, ..., N, etc.) of the number table withdrawn by the customer to the branch server 100, withdrawal (or transmission) of the number table The time information 1 and / or the withdrawal (or transmission) date information and the unique information of the number table output terminal 130 may be further transmitted.

When the number table (N) information withdrawn by the customer is transmitted from the number table output terminal 130, the branch server 100 receives the number table (N) information and withdrawal (or transmission) time information (1) of the number table and / 210 stores the withdrawal date information, the number table output terminal 130 unique information, etc. in a predetermined storage medium (1) (105) (210).

At this time, when the number table transmission time information 1 is not transmitted from the number table output terminal 130, the branch server 100 checks the number table transmission time of the number table output terminal 130, and stores the storage medium. (1) 105 can be stored.

Preferably, the process of transmitting the number table (N) information from the number list output terminal 130 to the server may be continuously performed while the number list withdrawal event occurs from the number list output terminal 130.

According to the present invention, when the business process of the number table is set (215), and the business process terminal for the number table (N) is started at the work window terminal provided in a financial institution branch such as the bank (220), the work window terminal Transmits the corresponding number table information started to the business process to the branch server 100 (225).

In this process, the work window terminal may further include work processing start time information 2 and / or work processing start date information of the number table N and transmit the same to the branch server 100. In addition, the business process start time information and / or date information, etc. can be sufficiently confirmed by the branch server 100 in the process of receiving the number table (N) information started in the business process from the work window terminal in the branch server 100. have.

In addition, when the work window terminal transmits the number table (N) information started on the work process to the branch server 100, the work window or work window terminal unique information and / or the work window staff information (eg, charge). More employee names, IDs, unique codes, etc.).

When the number table (N) information in which the business process sequence number is reached from the work window terminal is transmitted to the branch server 100, the branch server 100 receives the same number table (N) information as the number table (N) information. Search and extract 230 from the storage medium (1) (105) (1), and in connection with the number table (N) information previously stored in the storage medium (1) (105) (1), the number table (N) The business process start time information (2), the information on the work window or the work window terminal specific information, and / or the work window staff staff information, and the like (235).

According to the present invention, the branch server 100 sequentially retrieves (or transmits) time information (1) of the number table N stored in the storage medium (1) 105 (1) with respect to the same number table (N). Based on the business process start time information (2) of the number table (N), the customer initiates the financial service at the work window terminal from the point of time when the customer extracts the number table (N) from the number list output terminal (130). Derived time (3) to the point of time (240), and the derivation time information (3) stored in the number table (N) stored in the storage medium (1) 105 (e.g., number table (N)) Information, the withdrawal (or transmission) time information 1 of the number table N, the business process start time information 2 of the number table N, and the like).

Subsequently, when the business process for the next sequence number table N + 1 of the number table N is started in the task window terminal (245), the task window terminal starts the next sequence number table (N) as described above. +1) transmits the information to the branch server 100 (250). At this time, the branch server 100 checks the business process start time information of the next sequence number table N + 1 as the business process end time 4 of the previous number table N, and the The business process end time 4 is stored in the number table N stored in the storage medium 1, 105 (e.g., the number table N information, the withdrawal (or transmission) time information 1 of the number table N). , The processing time information (2) of the number table (N), the time (3) information from the time of withdrawal of the number table (N) to the time of starting the relevant financial work at the terminal of the counter, etc.) (255).

In addition, when the business window terminal transmits the next sequence number table (N + 1) information started to the business process to the branch server 100, the financial business information (for example, a deposit) to be processed by the customer of the number table (N). , Withdrawal, account inquiry, bank transfer, account opening, financial product consultation, financial product application, all business information including financial product termination, etc.) can be further transmitted to the branch server 100, wherein, The work information of the number table N is stored in the number table N (for example, the number table N information, the withdrawal (or transfer) time information 1 of the number table N, and the work processing start time information of the number table N). (2) storage media (3) information from the time point at which the number table (N) was withdrawn to the time point at which the counter of the business started the financial service, etc., the end time (4) information of the business processing) 1) 105 may be stored.

Preferably, the branch server 100 based on the business process start time information (2) and the business process end time (4) information of the number table (N) of the storage history for the number table (N), the number table Further processing time information (5) for (N) can be derived, stored and managed.

In addition, the branch server 100 is based on the withdrawal (or transfer) time information (1) and the business process end time (4) information of the number table (N) of the storage history for the number table (N); It is possible to further derive and store and manage information (6) required from the time of withdrawal of the customer's number table (N) to the end of business processing time.

According to the present invention, the branch server 100 transmits the number table information, time information, and unique point information stored in the storage medium (1) 105 to the main office server 140 on the network according to the above process (260). ).

For example, the time information stored in the storage medium (1) 105 and transmitted from the branch server 100 to the main office server 140 may be extracted (or transmitted) time information (1) of the number table (N). Information (2), time required from the time point at which the number table N was withdrawn, the time (3) from the point of time at which the counter window was started, and the end time of the business process. (4) information and the like.

Here, it is noted that the process of transmitting number table information and time information from the branch server 100 to the main office server 140 may be performed periodically and / or collectively.

In addition, when the main office server receives the number table information and time information, etc. stored in the storage medium (1) 105 from the branch server 100, the received number table information and time information, etc. are divided by the corresponding points and predetermined It is stored in the storage medium (2) (145) (265).

Referring to FIG. 2, the branch server 100 is the number (N) withdrawal (or transmission) time information (1) of the number table (N) transmitted from the number table output terminal 130 and / or the work window terminal, the work of the number table (N) On the basis of the processing start time information (2), the time (3) information from the time point at which the number table (N) was withdrawn to the point of time when the business counter terminal started the financial service, etc., the business processing end time (4) information, The time required information (5) and / or the number table (N) can be derived from the time point withdrawal time (6) information from the time point to the end of the business processing, and the derived time information to the head office server 140 on the network And the main office server 140 is shown to be stored in the storage medium (2) (145) for each point, but this is only one embodiment of the present invention, the main office server 140 is the branch server Withdrawal (or transmission) time information (1) of the number table N from (100) and / or Receiving the business process start time information (2) of the number table (N) based on the received time information (1) and / or time information (2) from the point of withdrawal of the number table (N) from the point of operation at the counter window The required time (3) information and / or the work processing end time (4) information up to the time point of starting work etc. can be derived.

In addition, according to another embodiment, the main office server 140 is the withdrawal (or transfer) time information (1) of the number table (N) from the branch server 100, the business process start time information (2) of the number table (N) ), The point server 100 receives the time required (3) information from the time point at which the number table (N) is withdrawn to the time point at which the business counter terminal starts the financial service, etc. Based on the time information (1), time information (2), time information (3), and time information (4) received from the work processing time processing information (5) and / or number table (N) from the time of withdrawal of the business processing. It is specified that information (6) of the time required until the end time can be derived.

3 is a schematic diagram of an information storage medium according to the present invention.

Referring to FIG. 1 and FIG. 3, the storage medium is divided into storage media 1 and 105 provided in the branch server 100 and storage media 2 and 145 provided in the main server 140. Although illustrated, this is merely to help understanding the present invention, the storage medium (1) 105 and the storage medium (2) 145 may be the same storage medium on the network.

However, referring to FIG. 3, when the storage medium (1) 105 is provided in the branch server 100, and the storage medium (2) 145 is provided in the main office server 140, the storage medium (2) 145 is provided. The storage medium (1) 105 in the branch server 100 is temporary before transmitting the information transmitted by the number table output terminal 130 and the work window terminal 135 provided at the branch to the main office server 140. Can be stored.

At this time, the storage medium (1) 105 of the branch server 100, when the customer withdraws the number table, the number table information provided to the customer, the number table withdrawal (or transmission) time information, and the number table output terminal 130 A number table output information data file comprising at least one unique information, at least one unique point information, and a transmission date information; In correspondence with the start of work (or number table transmission) time information, the window specific number information where the work window terminal 135 is located, the window work staff information, the work information corresponding to the number table order, and the number table order. Business window information data wave comprising at least one corresponding business end information (or business end time information) and transmission date information A may be provided.

In addition, the branch server 100 stores the number table output information data file and the work window information data file in the storage medium (1) 105, the information included in the number table output information data file and the work. The information contained in the window information data file can be sequentially linked and stored.

In addition, the branch server 100 performs a predetermined analysis operation with reference to the number table output information data file and the work window information data file stored in the storage medium (1) 105, and then the analyzed information is stored in the main store. In the case of transmitting to the server 140, the storage medium (1) (105) is a time information from the point of time when the number of the customer withdrawal of the customer's number table in the corresponding point, and the processing time information corresponding to the number table And the time information required from the point of time when the number table is withdrawn to the end of the business processing, the time information from the time point when the number table is withdrawn to the business processing by date and / or time zone, and by window and / or charge. Information pertaining to the processing time corresponding to the above number table by employee and / or by job and / or by date and / or by time zone, by window and / or by employee and / or by job It may further comprise a business analysis data data file comprising at least one or more time required information from the time of withdrawal of the customer's number table by the date and / or time and the end of the business process by time, and at this time, the business analysis The data data file may be stored in association with the information included in the number table output information data file and / or the information included in the work window information data file.

On the other hand, the storage medium (2) 145 of the main office server 140 is a predetermined information (1) (for example, the number ticket information provided to the customer and the number ticket withdrawal (or transmission) time from the branch server 100) Information, unique information of the number list output terminal 130, unique point information and transmission date information, etc.) to configure a number table output information data file for each point, or from the branch server 100 to the branch server. The number table output information data file generated by 100 may be provided to generate and / or store the number table output information data file for each point.

In addition, when the storage medium (2) 145 of the main office server 140 reaches the predetermined information 2 (for example, a sequence corresponding to the number table provided to the customer) from the branch server 100, the sequence number arrives. Corresponded to the received number table information, the business start (or number table transmission) time information corresponding to the number table order number, the window unique number information where the work window terminal 135 is located, the counter duty staff information, and the number table order number Receiving work information, work end information (or work end time information) and transmission date information, etc. corresponding to the sequence number of the number table, to generate a work window information data file for each point, or from the branch server 100 Receiving the number table work window information data file generated by the branch server 100 may generate and / or store the work window information data file for each point.

In addition, the storage medium (2) 145 of the main office server 140 is based on the predetermined information (1, 2) provided from the branch server 100, at the point of time withdrawal of the customer's number table in the branch Required time information up to the processing time, work processing time information corresponding to the number table, required time information from the point of time when the number table is withdrawn from the customer processing time, and the customer number table by date and / or time zone Information on the time required from the time of withdrawal to the time of processing, information on the time required for processing the counter corresponding to the number table according to the counter and / or the employee in charge and / or the task and / or the date and / or the time zone; At least one time information from the time of withdrawing the customer's number table to the end of the work process by each and / or the employee and / or the work and / or the date and / or the time zone. It may generate and / or store the point made by business analysis data file.

In addition, the storage medium (2) 145 of the main office may receive a work analysis data data file from the branch server 100, and may generate and / or store a work analysis data data file for each corresponding point.

4 to 13 illustrate a business process according to the present invention, the detailed description of the process of FIG. 2 is made in detail, and the following FIGS. 3 to 12 illustrate the present invention. Types of information transmitted between each component (eg, at least one or more number tag output terminal 130, at least one or more business counter terminals, branch server 100, main office server 140) (for example, unique point information, The branch server according to the number table information, time information (1, 2, 3, 4), unique information of the number table output terminal 130, work window terminal unique information, work processing date information, work window / staff specific information, etc. 100) and / or a data table stored in a storage medium interworking with the main office server 140 is simply a diagram for each embodiment.

According to Figures 4, 5, and 6 described below, the customer withdraws the number table from the predetermined number table output terminal 130 provided at a corresponding point distributed in connection with the main office server 140 on the network. When the invention is disclosed, the branch server 100 receives the information on the number table provided to the customer from the number table output terminal 130, and the number table information withdrawal (or transfer) of the number table information of the customer (1) In connection with the predetermined storage medium (1) (105), wherein the branch server 100 from the number table output terminal 130 and / or the work window terminal 135, the number table output terminal 130 ) Unique information and / or the unique information of the work window terminal 135 may be further transmitted, the unique information of the received number table output terminal 130 and / or the unique information of the work window terminal 135 is stored On medium (1) (105) May be stored in association with the withdrawal (or transmission) time information 1 of the number table.

When the order number corresponding to the number table provided to the customer is reached through the number table output terminal 130, the work window terminal 135 transmits the number table information in which the number number is reached to the branch server 100. At this time, the branch server 100 stores the business start (or number table transmission) time information (2) corresponding to the number table information transmitted from the work window terminal 135 on the storage medium (1) (105). It can be stored and managed in association with the withdrawal (or transmission) time information (1).

4 is derived through the storage medium (1) 105 provided in the branch server 100 and the storage medium (2) 145 provided in the main office server 140 according to a preferred embodiment of the present invention. A simple example of a data table.

Tables (a) and (b) of FIG. 4 refer to data tables collected or derived through the corresponding branch server 100. For example, the branch server 100 may include the number table withdrawal (or transmission) time information ( 1) compares the start time (or number table transmission) time information (2) corresponding to the number table information transmitted by the work window terminal 135, the time required information from the point of time when the customer withdraws the number table from the time of processing the work ( 3), and also, the branch server 100 may obtain the derived time information 3 and the unique information of the number table output terminal 130 and / or the unique information of the work window terminal 135. By linking, the storage medium 1 calculates the time required information 3 for each point and / or window corresponding to the unique information of the number list output terminal 130 and / or the unique information of the work window terminal 135. 105 can be stored.

Table (C) of FIG. 4 is an example of a data table in which the main office server 140 on the network receives the data table collected or derived by the corresponding branch server 100 and stores the data table in the storage medium (2) 145. .

As described above, the main office server 140 starts a service corresponding to the number table withdrawal (or transmission) time information 1 from each of the branch servers 100 and the number table information transmitted from the work window terminal 135. (Or number table transmission) time information (2), and the time required information (3) from the point of time when the number list withdrawal of the customer derived through this can be provided.

In addition, in another embodiment, the main office server 140 may be unique information of the corresponding number table output terminal 130 and / or unique information of the work window terminal 135 from each of the branch server 100, and withdraw the number table (or Transmission) time information (1) and work start (or number table transmission) time information (2) corresponding to the number table information transmitted from the work window terminal 135, etc. are received, and at the time of withdrawing the customer's number table, Time required information (3) can be derived.

Preferably, the main branch stores the information provided from each branch server 100 in association with the corresponding unique branch information.

5 is data derived through the storage medium (1) 105 provided in the branch server 100 and the storage medium (2) 145 provided in the main office server 140 according to a preferred embodiment of the present invention. Simple example of a table.

Referring to Tables (a) and (b) of FIG. 5, the branch server 100 stores the number table withdrawal (or transmission) time information (1) corresponding to the number table stored in the storage medium (1) (105) and the Comparing the time of business start (or numbering) time information (2) by time zone, it is possible to derive and store the time information (3) from the point of time when the number table withdrawal of the customer to the time of work processing for each time zone, and also outputs the number table The unique information of the terminal number output terminal 130 and / or the unique information of the operation window terminal 135 from the terminal 130 and / or the work window terminal 135 and at the point of time withdrawal of the customer's number table for each time derived The time required for each point and / or window corresponding to the unique information of the number table output terminal 130 and / or the unique information of the work window terminal 135 for each time zone by linking the time required information 3 until the processing time point. To derive more information (3) There.

In addition, the branch server 100 is characterized in that for transmitting the collected or derived information to the main office server (140).

Table (C) of FIG. 5 is an example of a data table in which the main office server 140 on the network receives the data table collected or derived by the corresponding branch server 100 and stores the data table in the storage medium (2) 145. The main office server 140 transmits the number table withdrawal (or transmission) time information (1) corresponding to the number table stored in the storage medium (1) 105 from each of the branch server 100 and the work start (or number table transmission). A storage medium (2) provided with time information (2) and time information (3) from the time point at which the customer's number table is withdrawn to the business processing time point derived by referring to the time information (1) and (2); 145).

In addition, the main office server 140 receives the number table withdrawal (or transmission) time information (1) corresponding to the number table and the business start (or number table transmission) time information (2), etc. from the branch server 100, The time information 3 from the time point at which the customer's number table is withdrawn to the time point at which the customer is processed for each time zone may be derived and stored in the storage medium 2 and 145.

6 is data derived through the storage medium (1) 105 provided in the branch server 100 and the storage medium (2) 145 provided in the main office server 140 according to a preferred embodiment of the present invention. Simple example of a table.

Referring to tables (a) and (b) of FIG. 6, the branch server 100 receives date information from the number list output terminal 130 and / or the work window terminal 135, or the branch server ( 100 can be checked directly, and the number information withdrawal (or transmission) time information (1) corresponding to the number information stored in the storage medium (1) 105 by applying the confirmed date information (1) and the start of work (or number table) (Transfer) time information (2) can be compared to derive and store time information (3) from the time point at which the customer's number table is withdrawn to the time of business processing by date, and the information (1), (2) and / or (3) may be provided to the main office server 140.

In addition, the branch server 100 and the unique information of the number table output terminal 130 and / or the unique information of the work window terminal 135 transmitted from the number table output terminal 130 and / or the work window terminal 135 and The time required for each point and / or the window corresponding to the unique information of the number table output terminal 130 and / or the work window terminal 135 for each date by linking the derived time required time information 3 for each date (3). ) May be further derived and stored, and the collected or derived information (1), (2) and / or (3) may be provided to the main office server 140.

Referring to the table (c) of FIG. 6, the number table withdrawal (or transmission) time information (1) and the work start (or number table transmission) time information (2) transmitted from the corresponding branch server 100, and / or by date The time information 3 required from the time point at which the number table is withdrawn to the business process point of the customer may be stored in the storage medium 2 and 145 in association with each point.

According to Figures 7, 8, and 9 described below, during the information providing process according to the present invention described through Figure 2, when a sequence corresponding to the number table provided to the customer arrives, a predetermined work window terminal The information storage flow in the process of transmitting the number table information in which the sequence number is reached at the 135 to the branch server 100 or the process of transmitting the branch server 100 to the main office server 140 is various tables (a). , (B) and (c) will be described in more detail.

In addition, in the process of transmitting the number table information reached to the branch server 100, the work window terminal 135 further includes work end time information 4 and window unique number information corresponding to the number table number; And / or send more teller information. In addition, the branch server 100 may further transmit the work end time information 4 corresponding to the received number table number and the window unique number information and / or the window work staff information to the main office server 140.

7 is data derived through the storage medium (1) 105 provided in the branch server 100 and the storage medium (2) 145 provided in the main office server 140 according to a preferred embodiment of the present invention. Simple example of a table.

Referring to Tables (a) and (b) of FIG. 7, in the process, the corresponding branch server 100 starts work (or transmits a number table) time information corresponding to the number table information stored in the storage medium (1) (105). Comparing (2) and the work end time information (4), it is possible to derive and store work processing time information (5) for each window and / or staff in correspondence with the number table, and periodically the main office server 140 may be provided.

Here, the work processing time information (5) for each window and / or the employee in charge corresponding to the derived number table is negative of the work end time information (4) and the work start (or number table transmission) time information (2). -) Can be derived by operation.

Referring to the table (c) of FIG. 7, the main office server 140 may start (or transmit a number table) time information (2) corresponding to the number table information from the branch server 100 and the end time information (4). ), And periodically obtained the time processing information (5) for each window and / or staff in charge, it can be stored in the storage medium (2) (145).

In addition, the main office server 140 is periodically received from the branch server 100, the business start (or number table transmission) time information (2) corresponding to the number table information and the business end time information (4), and provides the Based on the start time (or transfer number number) time information (2) corresponding to the received number information and the work end time information (4), the time processing information (5) for each window and / or the employee in charge can be derived. Can be.

8 is data derived through the storage medium (1) 105 provided in the branch server 100 and the storage medium (2) 145 provided in the main office server 140 according to a preferred embodiment of the present invention. Simple example of a table.

Referring to the tables (a) and (b) of FIG. 8, the branch server 100 may start (or transmit a number table) time information (2) corresponding to the number table information stored in the storage medium (1) (105). Compares the end time information (4) with time zones, and obtains time processing information (5) for each window and / or staff in correspondence with the number table for each time zone, and then stores the information on the storage medium (1) (105). In addition, the stored information may be transmitted to the main office server 140.

Here, the time required time information (5) can be derived by summing the total time required for the number table processed by the counter and / or staff in a specific time zone (for example, 12:00 ~ 13:00, etc.).

The table (c) of FIG. 8 is an exemplary diagram of a data table that can be stored in the storage medium (2) 145 of the main office server 140, and the main office server 140 is transmitted from the corresponding branch server 100. The received predetermined information is stored.

Here, the predetermined information received periodically by the main office server 140 from the branch server 100, the business start (or number table transmission) time information (2) corresponding to the number table information and the business end time information (4) ) And work processing time information 5 for each window and / or staff member corresponding to the number table for each time zone derived based on the time information 2 and the time information 4.

In addition, the main office server 140, the business start (or number table transmission) time information (2) corresponding to the number table information from the branch server 100, the business end time information (4), and the time information (2) And time information (4) periodically received, based on the time information (2) and the time information (4) received by the window corresponding to the timetable according to the time slot and / or the time required for the processing of the processing staff ( 5) can be derived and stored in the storage medium (2) (145).

9 is data derived through the storage medium (1) 105 provided in the branch server 100 and the storage medium (2) 145 provided in the main office server 140 according to the preferred embodiment of the present invention. Simple example of a table.

Referring to tables (a) and (b) of FIG. 9, the branch server 100 receives date information from the number list output terminal 130 and / or the work window terminal 135, or the branch server ( 100 can be confirmed directly, wherein the branch server 100 is the start time (or number plate transmission) time information (2) corresponding to the number information stored in the storage medium (1) (105) and the end of the operation Comparing the time information (4), to derive the work processing time information (5) and / or the average work processing time information (5) for each window and / or staff in charge corresponding to the number table by date to derive the storage medium (1) 105 may be stored, and the information stored in the storage medium (1) 105 may be transmitted to the main office server 140.

Table (C) of Figure 9, the branch server 100, the main office server 140, the information collected or derived through the branch server 100 with reference to the tables (A), (B) of Figure 9 As an example of a data table that can be received and generated from the head office server 140, the start point (or number table transmission) time information 2 corresponding to the number table information from the branch server 100 and the end time of the work. Information (4), time processing information (5) for each window and / or staff in charge derived based on the time information (2) and time information (4) and / or average time required business information (5) ) Can be sent.

In addition, in another embodiment, the main office server 140 of the work process time information (5) and / or the average work process time information (5) for each window and / or staff in charge from the branch server 100 For derivation, it is possible to receive the work start (or number plate transmission) time information (2) and the work end time information (4) corresponding to the number table information, based on the work for each window and / or staff Processing time information 5 and / or average business time required information 5 may be derived and stored in the storage medium 2 and 145.

Hereinafter, FIGS. 10, 11, and 12 are provided in a predetermined work window terminal 135 when the sequence number corresponding to the number table provided to the customer is reached during the information providing process according to the present invention described with reference to FIG. The information storage flow in the process of transmitting the number table information in which the sequence number is reached to the branch server 100 or in the process of transmitting the branch server 100 to the main office server 140 is various tables (a), (b In order to describe in more detail through (C), the work desk terminal 135 when the order number corresponding to the number table provided to the customer arrives, the number server information that the number is reached to the branch server 100 In the process of transmitting to the branch server 100 or the process of transmitting to the main office server 140, characterized in that further transmitting the business end time information (4) and the work information corresponding to the number table order in addition.

10 is data derived through the storage medium (1) 105 provided in the branch server 100 and the storage medium (2) 145 provided in the main office server 140 according to the preferred embodiment of the present invention. Simple example of a table.

Referring to the table (a) of FIG. 10, the branch server 100 may start (or transmit a number table) time information (2) corresponding to the number table information stored in the storage medium (1) 105 and end the work. By comparing the time information (4), it is possible to derive work processing time information (5) for each task corresponding to the number table and store it in the storage medium (1) (105), the storage medium (1) (105) The information stored in) may be periodically provided to the main office server 140.

Here, the work information may be processed through a predetermined work window terminal 135 at a place (eg, a financial company such as a bank) in which the number table output terminal 130, which can withdraw a number table provided for a waiting customer, is located. Tasks such as deposit withdrawal, deposit, transfer, payment, opening an account, purchasing a product, and the like.

In addition, according to the present invention, the main office server 140, the business start (or number table transmission) time information (2) and the business end time information (4) corresponding to the number information from the branch server 100, and the The task processing time required information 5 for each task corresponding to the number table derived by comparing the time information 2 and the time information 4 may be periodically received and stored in the storage medium 2 and 145.

In addition, as another example, the main office server 140 periodically transmits the work start (or number table transmission) time information 2 and the work end time information 4 corresponding to the number table information from the branch server 100. And comparing the transmitted time information (2) with time information (4) to derive task processing time information (5) for each task corresponding to the number table, and extracting the derived time information (5). It may be stored in association with the storage medium (2) (145).

11 is data derived through the storage medium (1) 105 provided in the branch server 100 and the storage medium (2) 145 provided in the main office server 140 according to the preferred embodiment of the present invention. Simple example of a table.

Referring to the tables (a) and (b) of FIG. 11, the branch server 100 may start (or transmit a number table) time information (2) corresponding to the number table information stored in the storage medium (1) (105). And comparing the business end time information (4) for each time zone, deriving work processing time information (5) for each task corresponding to the number table for each time zone and storing the same in the storage medium (1) (105). Information stored in the storage medium (1) 105 may be periodically transmitted to the point server (140).

Referring to the table (c) of FIG. 11, the main office server 140 may perform the business start (or number table transmission) time information 2 and the business end time information 4 corresponding to the number table information from the corresponding branch server 100. ), And the task processing time information 5 for each task corresponding to the time table derived by comparing the time information 2 and the time information 4 is received, and stored in the storage medium (2) (145). Can be stored.

In addition, as another example, the main office server 140 receives the work start (or number table transmission) time information (2) and the work end time information (4) corresponding to the number table information from the branch server 100 received; By comparing the received time information (2) and time information (4), it is possible to derive work processing time information (5) for each task corresponding to the number table for each time zone, and store it in the storage medium (2) (145). have.

According to this figure, the information stored in the storage medium can provide a basis for easily grasping what work is processed at what time period.

FIG. 12 shows data derived through the storage medium (1) 105 provided in the branch server 100 and the storage medium (2) 145 provided in the main office server 140 according to the preferred embodiment of the present invention. Simple example of a table.

Referring to tables (a) and (b) of FIG. 12, the branch server 100 receives date information from the number table output terminal 130 and / or the work window terminal 135, or the branch server ( 100 can be directly confirmed (or later can be directly confirmed in the head office server 140), the business start (or number tag transmission) time information (2) corresponding to the number information stored in the storage medium (1) 105 (2) ) And the work end time information (4) by comparison, the work processing time required information (5) for each task corresponding to the number table by date can be derived and stored in the storage medium (1) (105), the storage Information stored in the medium (1) 105 may be periodically transmitted to the main office server (140).

Referring to the table (c) of FIG. 12, the main office server 140 receives date information from the number list output terminal 130 and / or the work window terminal 135 from the corresponding branch server 100, or the main office server ( 140 can be directly confirmed, the business start (or number table transmission) time information (2) corresponding to the number table information from the branch server 100, the business end time information (4), and the time information (2) And time information (4) can be received and stored in the storage medium (2) (145) by receiving the task processing time information (5) for each task corresponding to the number table derived by date.

Alternatively, as another example, the main office server 140 may include the business start (or number table transmission) time information 2 corresponding to the number table information from the branch server 100, the business end time information 4, and the time. Receives the information 2, compares the received time information 2 with the time information 4, and derives work processing time information 5 for each task corresponding to the number table by date; Task processing time required information (5) corresponding to the number table may be stored in the storage medium (2) (145).

According to this figure, the stored information may provide a basis for grasping which day of the month the task is heavily concentrated.

According to the present invention, at least one or more branch servers connected to the network in the main branch server, predetermined information (for example, the number list output information and the number corresponding to the number table output terminal and / or work window terminal provided in the branch server) By periodically receiving start information, end of work information, etc.), it is possible to grasp the time required or the amount of work that is processed by a corresponding branch and / or employee and / or work and / or time and / or date. There is this.

In addition, it may be possible to adjust the time required or the amount of work by the point and / or staff and / or work and / or time and / or date by referring to the time required or the amount of work to be identified, It is possible to easily grasp the work capacity of each branch or employee, and there is an advantage that efficient human resource management can be possible.

Claims (3)

A number table output terminal for transmitting number table drawing time information to a server; A plurality of work window terminals for transmitting work processing start time information corresponding to each number table to a server; And Derivation of predetermined time information from the time point at which the number table is withdrawn and the time point at the time of business processing is performed by using the number table withdrawal time information and the work processing start time information corresponding to the number table from the number table output terminal and the plurality of work window terminals. A server for storing in the medium; characterized in that comprises a, The server, Information processing system, characterized in that for storing the time required information from the time of withdrawal of each number to the time of processing the business further classified by date or time zone. delete The method of claim 1, wherein the server, Information processing system, characterized in that for storing the time required information from the point of time to the number of each ticket withdrawal to the point of business processing.

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