KR100777580B1 - Work flow management system for internet service - Google Patents

Abstract

The present invention relates to a workflow management system for an Internet service, and more particularly, to a feature of an ADSL service including various management areas for providing a service of an asymmetric digital subscriber line (ADSL), which is a high speed internet access service. In view of the process management device. The present invention can manage the effective service configuration by controlling the detailed commands for the management area divided into subscriber home opening part, subscriber line centralizer part, relay network part, subscriber authentication part, etc. for each type of command.

Description

Work flow management system for internet service

1 is a conceptual diagram of end-to-end service provision of a general ADSL service.

2 is a flow chart for conventional workflow management.

3 is a block diagram of a workflow management system for an Internet service according to the present invention;

4 is a detailed block diagram of the process definition unit shown in FIG. 3;

FIG. 5 is an embodiment of the process unit shown in FIG. 4; FIG.

<Description of Symbols for Main Parts of Drawings>

100: workflow management device 110: process definition unit

120: order conversion unit 130: process control unit

200: interlocking component device

The present invention relates to a workflow management system for an Internet service, and in particular, management associated with a service configuration management system using an asymmetric digital subscriber line technology (hereinafter referred to as ADSL), which is a high-speed Internet access service. A workflow management system for an internet service for managing control commands for areas.

1 illustrates a network configuration for providing a general ADSL service and a classification of management areas accordingly.

First, in order to use the ADSL service, a circuit configuration and an ADSL modem 1 installation work are required in the subscriber's premises, and these areas are classified into the premises operation management area M1.

In addition, the ADSL service apparatus basically uses a subscriber line of a general telephone and thus uses a main distribution frame (MDF) 2 provided in a telephone company where subscriber lines are concentrated to enable Internet service. In addition, the ADSL service device is a digital subscriber line access multiplexer (DSLAM: 3) and telephone exchanger (4) from the main distribution board (2) in order to enable a service that separates voice and data to the user at the same time. The jumper must be configured. In this case, when no telephone is used, no jumper is configured on the telephone exchange 4 side, but only the jumper configuration on the ADSL subscriber concentrator 3 is used. This management area is included in the internal management area M2 and the subscriber device management area M3.

On the other hand, one of the underlying technologies constituting the ADSL service is a technology using an asynchronous transfer mode (hereinafter referred to as ATM). This ATM technology is used to provide a transmission path between the ADSL subscriber concentrator 3 and the access routers 7a and 7b. The ADSL subscriber concentrator 3 and the access router ( It is possible to utilize the ATM switch 5 through the ATM network N1 between 7a). This management area is classified as an ATM network management area (M4).

In addition, the Internet access service using ADSL allows access to the Internet through user authentication, similar to a PPP service over a telephone connection, which is operated by a separate system called an authentication server 6. This management area is classified into the authentication management area M5.

Here, the ADSL service apparatus must pass through the connection routers 7a and 7b in order to access the Internet, and this management area is classified as the connection router management area M6.

Finally, there is a subscriber / facility ledger management area (M7) for establishing subscriber and facilitation ledgers of the ADSL service configuration management system.

As such, in the process of providing the ADSL service from the subscriber to the Internet access, the management area is largely divided into seven areas.

However, such a conventional ADSL service apparatus relies on a large part of manual work without considering the complexity of the management area in the ADSL service configuration. As a result, it has been difficult to configure and manage a high-speed Internet service that must process a large amount of orders in a short time.

2 shows a flowchart for the configuration of such a conventional ADSL service apparatus.

First, when the sales department of the enterprise receives the customer's request and enters the sales order into the sales computer system S1, the sales computer system S1 transfers the order to the configuration management system S2 so that the customer can do the desired work. do. In addition, the configuration management system (S2) distributes the work in each management area according to the order authorized from the business computer system (S1), and proceeds the processing by hand to deliver the completion processing results to the business computer system (S1). .

By the way, the conventional Internet service configuration management system does not automatically manage the operation of each management area, and there is a problem that not only the delay of the order processing but also the order itself is lost by processing depending on the manual work.

The present invention was created to solve the above problems, and its object is to enable a fast and accurate service configuration by systematically managing the control of various management areas of the ADSL service for each order type.

Workflow management system for the Internet service of the present invention for achieving the above object, the process definition unit for defining all the types of orders related to the Internet service configuration to define the operation order and operation behavior for each order type; The order converting unit classifies orders received through the order receiving interface into a predefined order type in the process definition unit, and the condition values classified by order type in the order converting unit according to the operation sequence determined in the process defining unit. And an interworking component device for interworking and managing each management area according to a process control unit for outputting a control command for controlling a workflow for each management area and a control command applied from the process control unit.                     

Hereinafter, with reference to the accompanying drawings will be described in detail an embodiment of the present invention.

3 is a block diagram of a workflow management system for an Internet service according to the present invention.

Referring to FIG. 3, the workflow management apparatus 100 of the present invention defines a type of all orders related to an Internet service configuration, and defines a process order unit 110 for defining an operation order and an action for each order type. The process of controlling the data classified by order type by the order converting unit 120 and the order converting unit 120 to classify the orders received through the order receiving interface from the computer system into a predefined order type for each management area The control unit 130 is configured.

First, the order converting unit 120 assigns an order type so that the workflow management apparatus 100 may perform the process management according to the process definition, the order (raw data) received from the business computer system, and sets various conditions. The situation is determined so that a variable value for each condition can be assigned. Therefore, the order command input while performing the order converting unit 120 is in a state capable of managing the workflow for each management area by the process control unit 130.

In addition, the process controller 130 generates an appropriate control command to the corresponding interworking component device 200 that is in charge of interworking and managing each management area. That is, the process control unit 130 controls the management area while the workflow management device 100 goes through each process order according to the order type and condition values set by the order conversion unit 120 as defined in the process definition. It serves to instruct the responsible interworking component device 200 to perform an appropriate task.

Here, the authentication server 210 of the companion component device 200 performs management on subscriber authentication according to an authentication management command authorized from the process control unit 130. First, a customer premises equipment (CPE) 220 manages a line configuration and a modem installation work in a subscriber premises according to an premises work management command received from the process control unit 130. The NAS (Network Administration System) 230 controls the access router management according to the access router management command applied from the process control unit 130. The Digital Subscriber Line Access Multiplexer (DSLAM) 240 sends a signal to a high speed backbone line using a multiplexing technique according to a subscriber device management command applied from the process control unit 130. The main distribution frame (MDF) 250 serves to enable Internet service by a subscriber line using a telephone in accordance with a domestic company's work management command applied from the process control unit 130. The network management system (NMS) 260 performs control for managing the network according to the ATM network management command applied from the process controller 130. The master 270 performs management for establishing subscriber and facility ledger of the ADSL service according to the subscriber / facility ledger management command authorized from the process controller 130.

4 is a detailed configuration diagram of the process definition unit 110 of the workflow management apparatus 100 illustrated in FIG. 3.

Referring to FIG. 4, the process definition unit 110 is divided into a workflow storage unit 111 and a process unit 112. Here, the workflow storage 111 may be operated in plurality, each workflow storage 111 has a unique device number and a list of management areas in charge of each number. When the workflow storage unit 111 is initialized, the allocation of the management area for each workflow storage unit is determined, which can be used variably for efficient operation as necessary. In addition, the process unit 112 defines the range and order of each management area for each type of order applied from the order converting unit 120 and defines a process control sequence according to a special condition. This is also the workflow storage unit 111. Is specified when is initialized.

The process unit 112 is composed of order type, order current status, execution type, next action, and condition, and 'order type' is divided into new subscription, termination, transfer, transfer, other change, suspension of use, and resurgence.

'Order status' is commonly used regardless of order type and exists only in certain order types. Representative examples of the current status of an order are 'start', 'newness request', 'modification request', 'revocation request', 'waiting for authentication', 'work request in new country', 'modification' Work request in the country ',' Jeongseong 'Work in the country', 'Waiting work result in the country', 'In-house work request', 'Waiting work result in the home', 'Management of new ledger', 'Changeable ledger management', ' Termination Management and 'End'. As shown in the example of the current state of the order, the current state of the order is a combination of a work request for the management area for each management area and an order type, and a result wait.

'Performance type' is classified into two types, 'WORK' and 'ROUTE'. 'WORK' causes the workflow storage unit 111 to control commands as defined in the current state of the order in the order of the process definition. 'ROUTE' means to perform the workflow device to determine the condition determined in the order of the process definition.

'Next action' is to specify a specific conditional statement in the order of each process definition so that the next action according to the condition is performed in that order.

'Condition' is to specify a specific conditional statement in the order of each process definition so that the 'next act' according to the condition is performed in that order.

5 shows an embodiment of the above-described process unit 112, which shows a part of the process definition for a new order.

Accordingly, the workflow management apparatus and the process definition can be easily adapted by changing the list of management areas according to the change of the service environment and the appearance of the new service, or by changing the order, condition, etc. of the process definition.

As described above, the present invention allows flexible management area control by process definition by introducing a workflow management technique in configuration management of ADSL service, and enables workflow management of raw orders from a business computer system. By order conversion, the process control unit can transmit control commands according to the situation to each management area.

Accordingly, it is possible to implement an automated system that can flexibly cope with environmental changes in configuration management of ADSL service, a high-speed Internet access service that is diversified and complicated, and the number of subscribers increases exponentially.

Claims (4)

A process definition unit defining operation orders and behaviors for each order type by defining types of all orders related to the Internet service configuration; An order converting unit classifying the orders received through the order receiving interface into a predefined order type in the process definition unit; A process control unit for outputting a control command for controlling a workflow for each management area according to an operation sequence determined by the process definition unit using condition values classified by order type in the order conversion unit; And A workflow management system for an Internet service including an interworking component device for interworking and managing each management area according to a control command applied from the process control unit, The process definition unit A workflow storage unit for storing a unique workflow device number and a list of management areas in charge of each number, and And a process unit defining a range and order of each management area for each type of order applied from the order converting unit, and defining a control order of the process by order type, order current state, execution time, next action and condition. A workflow management system for an internet service. delete delete The method according to claim 1, The interworking component device A workflow management system for an Internet service, comprising an authentication server, a subscriber premises device, a network management device, a digital subscriber line connection multiplexer, a main distribution board, an asychronous transfer mode (ATM) network management device, and a master.

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