KR100720285B1 - End to end quality management system and method of wireless internet - Google Patents

Abstract

A wireless internet end-to-end quality management system and method for monitoring the quality of wireless internet data service in real time and generating various statistical analysis information are disclosed. To this end, log data is collected at a collection target device, the collected log data is converted into a file system having a high-speed index structure and managed, and each field of the collected log data is correlated to generate an integrated IPCL. By storing and generating the log data analysis and quality data for each service class through the integrated IPCL, it is possible to monitor and manage the quality of service data centered on customer sensation, thereby unifying and unifying the entire END TO END section of the wireless Internet. Quality control can be performed.

E2E, Wireless Internet, Quality

Description

WIRELESS INTERNET quality management system and method {END TO END QUALITY MANAGEMENT SYSTEM AND METHOD OF WIRELESS INTERNET}

1 is a block diagram showing a wireless Internet END TO END quality management system according to a preferred embodiment of the present invention.

2 to 5 are views showing the detailed configuration of the quality control server according to a preferred embodiment of the present invention.

6 is a view showing the quality analysis of the equipment to be collected according to an embodiment of the present invention.

7 is a diagram illustrating a quality analysis of a call unit indicator item for a service according to an embodiment of the present invention.

8 is a diagram illustrating a quality analysis of a transaction unit index item for a service according to a preferred embodiment of the present invention.

9 is a diagram illustrating a matrix analysis for analyzing the correlation of quality analysis items between systems according to a preferred embodiment of the present invention.

10 is a diagram illustrating a quality analysis for each service type of a wireless Internet according to a preferred embodiment of the present invention.

* Explanation of Codes on Major Parts of Drawings *

800: quality management server

810: data collector

820: transaction processing unit

830: service management unit

The present invention relates to a wireless internet quality management system, and more particularly, to a wireless internet end to end quality management system and method thereof.

The wireless Internet service provided by the mobile communication service provider is provided through various and complicated network paths and equipment. The failure and performance monitoring function of various equipments and networks makes it impossible to check the quality level of customer experience for data service, and it is also difficult to identify the data quality level for each operating system and the quality defect section for service failure call. There was this.

Therefore, by using the wireless Internet END TO END quality management system according to the present invention, the quality control and quality management of data services and the quality defects of the service network are concentrated, so that network stabilization and customer satisfaction can be achieved. It can be used as a field.

Accordingly, an object of the present invention is to provide a wireless internet end-to-end quality control system and method for monitoring the quality of wireless internet data service in real time and generating various statistical analysis information.

In addition, another object of the present invention is to provide a wireless Internet END TO END quality management system and method for providing a uniform and unified quality control service for the entire END TO END section of the wireless Internet.

In order to achieve the above object, the wireless Internet END TO END quality management system according to an embodiment of the present invention, the data collection unit for collecting log data from the equipment and wireless Internet operation management server related to the wireless Internet service; A transaction processing unit for receiving the collected log data and generating statistical data for quality analysis by generating an Integrated Packet Call Log (IPCL) using a correlation technique; And a service management unit for storing and managing the created statistical data, providing a service quality through monitoring a failure and quality of the wireless internet service, and providing a quality search and quality analysis reporting for each wireless internet service. do.

On the other hand, the wireless Internet END TO END quality control method according to an embodiment of the present invention, (a) collecting log data in the collection target equipment; (b) converting and managing the collected log data into a file system having a fast index structure; (c) correlating each field of the collected log data to generate an integrated IPCL and storing it; And (d) analyzing the log data and generating quality data for each service class through the integrated IPCL.

Here, (e) comparing the quality management information defined by various KPI (Key Performance Index), KQI (Key Quality Index) based on the quality data with a predetermined threshold to determine whether there is an abnormality, and provides the service status in real time It further comprises a step.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings and preferred embodiments. Like reference numerals refer to like or similar elements throughout the drawings.

The present invention monitors the quality of wireless Internet data service in real time by using the Integrated Packet Call Log (IPCL), which processes raw log data of various equipment and operation management systems of the wireless Internet in real time using a correlation method, and analyzes various statistics for analysis. Generate information.

1 is a block diagram showing a wireless Internet END TO END quality management system according to a preferred embodiment of the present invention.

As shown in FIG. 1, the system includes a terminal 100; Base station (BTS or PCF) 200; And a wireless section including a base station controller (BSC) 300; PDSN section for performing the role of the gateway of the wireless Internet service around the PDSN (400) and AAA (500); And a section of the swap gateway 600 and the content server 700 associated with the wireless Internet content. And a quality control server 800 that collects log information related to wireless Internet quality from each device and performs unified and unified quality control.

Since the logs of the devices are data focused on individual sections, there is a limit in understanding the quality of the E2E (End-to-End) concept felt by the subscribers, and the consistency is maintained because they are generated and processed individually. Difficulties in monitoring and analyzing quality.

Accordingly, in the present invention, after connecting the log generated by each section by applying a correlation rule (correlation rule), by generating a new log of the integrated form and processing, to provide useful information to the quality management server operator Can be. In particular, it is possible to monitor and manage the quality service data centered on customer sensation by intensively managing the poor quality section.

To this end, as described above, the huge cost incurred by installing a separate probe hardware equipment for each section of the network is processed by a separate software method to reduce the investment cost.

2 to 5 is a configuration diagram showing a detailed configuration of the quality control server according to a preferred embodiment of the present invention.

As shown in the drawing, the quality control server 800 includes: a data collection unit 810 for collecting log data from various equipment and operation management systems related to the wireless Internet service; A transaction processing unit 820 which receives the quality management data from the data collection unit and generates statistical data for quality analysis by generating an IPCL using a correlation technique; And a service management unit for storing and processing various processed quality monitoring and analysis data, reporting service quality to users through failure and quality monitoring functions, and performing service functions such as quality search and quality analysis reporting for each service ( 830).

The data collection unit 810 may include a data collection module 811 for performing data collection on a collection target device providing different interworking methods; A data archiving module 812 for converting the collected raw log data into a file system having a high-speed index structure and storing / managing it; A data distribution module 813 for transmitting the data to a transaction processing unit according to a data distribution policy; An external interlocking module 815 for interworking with another operation management system; And a collection monitoring module 814 for monitoring various failures that may occur when collecting data.

In this case, the data collection module 811 may include FTP (File Transfer Protocol), TELNET, Socket Agent, and DB connection.

A transaction processing module 821 performs interworking with the data collection unit, correlates each of the collected data fields, generates an integrated IPCL, and stores the integrated IPCL; A memory-based database management module 822 for supporting high-speed processing of temporary data and IPCL generated by the transaction processing module; A quality data processing module 824 for generating data analysis and quality data for each service class through the IPCL of the memory-based database management module; And an external interworking module 823 for inquiring the IPCL generated for quality analysis in another external system.

The service manager 830 includes a DB manager module 831 which stores and manages medium and long term quality analysis information; Real-time event processing module 832 to report the service status to the operator after determining whether or not abnormality by comparing the quality management information defined by various KPI (Key Performance Index), KQI (Key Quality Index) based on the quality data with the operator threshold. ); A collection state monitoring module 833, which receives an abnormal collection situation from the data collection unit and reports a failure to the operator; A quality analysis module 834 for performing quality analysis such as various performance and quality search, trend analysis, report generation, etc .; And an external interlocking module 835 for interworking with another operation management system.

The client shown in FIG. 2 performs an end-to-end quality monitoring of a wireless Internet service in association with a memory database (ie, a quality management table) and a quality of each service in association with a mid- to long-term quality analysis table (not shown). Detailed quality analysis is performed on the transition and bad network sections.

Operation of the wireless Internet END TO END quality control system according to a preferred embodiment of the present invention configured as described above will be described with reference to the accompanying drawings. Hereinafter, since the operation of the data network is well known to those skilled in the art, the operation of the quality control server 800 according to an embodiment of the present invention will be described.

First, log data is collected from a collection target device that provides different interworking methods. At this time, examples of the different interworking methods include FTP (File Transfer Protocol), TELNET, Socket Agent, DB connection, and the like, and also monitors various failures that may occur during data collection, Notifies the operator of the management server 800 (alarm).

Subsequently, the collected log data is converted into a file system having a high speed index structure and stored / managed.

Then, each field of the collected data is correlated to generate an integrated IPCL and then stored. In this case, the memory-based database management module 822 according to the present embodiment processes the generated temporary data and the IPCL at high speed.

Accordingly, the quality management server 800 may analyze log data and generate quality data for each service class through the processed IPCL. In addition, the present embodiment provides an inquiry to the IPCL generated for quality analysis in other external systems.

Subsequently, the quality management server 800 stores and manages quality analysis information for mid to long term, and compares the quality management information defined by various KPIs (Key Performance Index) and KQI (Key Quality Index) based on the quality data to the operator threshold. After determining whether there is an abnormality, the service is provided in real time to report the service status to the operator.

That is, a summary of important items by equipment for each section of the wireless Internet is summarized and monitored, and when a corresponding equipment failure is selected, items related to each equipment are displayed. When detailed information is selected, the quality trend and each quality information of the corresponding equipment are shown in FIG. Output as shown in

FIG. 6 is a diagram illustrating quality analysis of equipment to be collected according to an embodiment of the present invention. As shown in FIG. 6, the quality control server 800 includes a terminal, a base station, a PCF, a PDSN, and a WAP / WISS. It monitors the quality of each device such as / TIG / CP and outputs detailed information of the devices connected to it when an alarm occurs.

FIG. 7 is a diagram illustrating a quality analysis of an item-level indicator item for a service according to an exemplary embodiment of the present invention. As shown in FIG. 7, the quality control server includes the number of attempts, successful connection, and haptic success. It provides quality analysis for FR defect, UP / DOWN packet quantity, holding time and initial connection time.

FIG. 8 is a diagram illustrating a quality analysis of transaction unit index items for a service according to a preferred embodiment of the present invention. As shown in FIG. 8, attempt number, success call, pending, and redirection are shown. ) It provides quality analysis on ratio, throughput, access delay, number of menu movements, average menu movement time, etc.

In addition, as shown in Figure 9, the quality management server 800 provides a matrix analysis for the analysis of the correlation of quality analysis items between the systems, as shown in Figure 10, for each service type of the wireless Internet Provide quality analysis.

While the present invention has been described in detail with reference to preferred embodiments, those skilled in the art will recognize that various modifications or changes can be made without departing from the spirit and scope of the invention.

As described above, according to the present invention, the quality defect section of the wireless Internet service network can be centrally managed, and data service quality monitoring and management focused on the customer haptic can be performed, thereby unifying the enterprise to the END TO END section of the wireless Internet. It is effective to perform unified quality control.

In addition, according to the present invention, by installing a separate probe hardware equipment for each network section for the existing E2E quality control, by processing the enormous cost generated by the technique of correlation (correlation), it is possible to reduce the investment cost There is.

Claims (10)

A data collector configured to collect log data from a wireless internet service related device and a wireless internet operation management server; A transaction processing unit for receiving the collected log data and generating statistical data for quality analysis by generating an Integrated Packet Call Log (IPCL) using a correlation technique; And Wireless Internet END TO END quality management system, characterized in that for storing and managing the created statistical data, the service management unit for providing a quality search and quality analysis reporting for each wireless Internet service. The method of claim 1, wherein the data collection unit, A data collection module for performing log data collection on the equipment; A data archiving module which converts the collected log data into a file system having a high speed index structure and stores / manages it; A data distribution module for transmitting the log data to a transaction processing unit according to a data distribution policy; And Wireless Internet END TO END quality management system, characterized in that it comprises a collection monitoring module for monitoring the failure generated during the data collection. The method of claim 2, wherein the data collection unit, Wireless Internet END TO END quality management system, characterized in that to collect log data from the collection target equipment providing different interworking methods. The method according to claim 1 or 2, wherein the transaction processing unit, A transaction processing module interworking with the data collection unit, generating an integrated IPCL by correlating the collected log data fields, and storing the integrated IPCL; A memory-based database management module supporting high-speed processing of the IPCL generated by the transaction processing module; And Wireless Internet END TO END quality management system comprising a quality data processing module for generating data analysis and quality data for each service class through the IPCL. The method of claim 4, wherein Wireless Internet END TO END quality management system, characterized in that it further comprises an external interlocking module for providing the inquiry of the IPCL to an external system. The method of claim 1 or 2, wherein the service management unit, DB manager module for storing and managing the long-term quality analysis information; An event processing module that provides a service status in real time by determining whether abnormalities are compared with a predetermined threshold based on quality data and quality management information defined by various KPIs (Key Performance Index) and KQI (Key Quality Index); A collection state monitoring module for receiving an abnormal collection situation from the data collection unit and providing a corresponding trouble content; And And a quality analysis module for performing quality analysis on the screen based on state information provided from the DB manager module, the event processing module, and the collection state monitoring module. In the wireless Internet END TO END quality control method, (a) collecting log data at a collection target device; (b) converting and managing the collected log data into a file system having a fast index structure; (c) correlating each field of the collected log data to generate an integrated IPCL and storing it; And and (d) analyzing the log data and generating quality data for each service class through the integrated IPCL. The method of claim 7, wherein (e) comparing the quality management information defined by various KPIs (Key Performance Index) and KQI (Key Quality Index) based on the quality data with a predetermined threshold to determine whether there is an abnormality, and then providing the service status in real time. Wireless Internet END TO END quality control method characterized in that it further comprises. The method of claim 7 or 8, wherein the step (a), Wireless Internet END TO END quality control method characterized in that the collection target equipment provides a different interworking method. The method of claim 7 or 8, wherein the step (a), And monitoring the failure generated during the data collection, and notifying the failure when the failure occurs.

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