KR100674344B1 - Method for managing small office home officeSOHO subscribers in FreePhone service - Google Patents

Abstract

The present invention connects a call to a subscriber's called number only for calls originating from a specific calling number or from a specific area or a user authentication number determined by the subscriber in advance. A method for managing small-sized (SOHO) subscribers in toll-free service for individuals or small businesses among type-type services. It provides various services to SOHO subscribers of toll-free 080 service to increase subscriber satisfaction and improve service quality. There are advantages to improving it.

Description

Method for managing small office home office (SOHO) subscribers in FreePhone service}

1 is a block diagram showing the configuration of the intelligent network hardware for the incoming service to which the present invention is applied.

2 and 3 is a flow chart showing a small subscriber management process in the toll free service 080 service according to the present invention.

<Description of Symbols for Major Parts of Drawings>

1: service user 2: local exchange

3: service performing exchange (SSP) 4: common line signaling network (CCS7)

5: Service Control System (SCP) 6: Service Management System (SMP)

The present invention relates to a method for managing a small subscriber in a toll-free service (hereinafter referred to as SOHO), and more particularly, a specific call number or a call originating from a specific region or a user authentication number previously determined by a subscriber. The present invention relates to a management method for an individual or a small business operator of an incoming type service using an intelligent network such as a toll free phone 080 service by connecting a call to a subscriber's called number only for an outgoing call.

In general, an incoming billing service is a service that charges a called party who receives a call, not a calling party that generates a call. However, the present invention does not simply charge the caller by paying all the outgoing calls but pays only the call originating from a specific calling number or a call authenticated as a user authentication number and paying the fee.

The existing toll-free 080 service is charged to the called party, rather than to the calling party, in order to smoothly receive various product consultations and after-sales requests from consumers for nationwide large businesses. It is a service.

However, when this type of service is applied to small local businesses or homes, it is impossible to apply various functions developed for large businesses, and only provide services that are charged to the called party rather than the calling party. have. Unlike large businesses, however, homes and small businesses often want to pay only for calls from specific calling numbers or regions, and they rarely want to be routed only from certain users, even if they aren't from a particular calling region. not.

However, the current 080 free telephone service does not have a function to meet the needs of such a small business owner or home subscribers, and does not provide the missed guidance and the incomplete call recall function. .

In view of the above-mentioned problems and requirements as described above, the present invention provides a caller or call originated from a specific call number or a specific area in order to provide better quality service to a small local business operator or a subscriber of a home. It only improves the quality of the incoming billing service by connecting the call to the called party's called number and charges the called party to the called party's call only when the caller knows the user authentication number specified by the subscriber. It aims to provide a method for managing SOHO subscribers in an intelligent network incoming service that can meet various service needs of customers by adding management functions such as permit, absentee registration, and incomplete call recall.

SOHO subscriber management method in the toll-free service of the present invention for achieving the above object comprises the first step of the service user to enter the incoming service access number and subscriber number;

A second step of confirming whether or not the inputted subscriber is a normally subscribed subscriber and notifying the service user of the failure of service processing if not subscribed;

A third step of confirming whether the subscriber is a forwarding-type small subscriber if the subscriber is a normal subscriber and providing a service according to what type of service the subscriber has subscribed to, if the subscriber is a subscriber;

If it is not the called party type small subscriber, it is characterized in that it comprises a fourth process of connecting the call between the service user and the subscriber by translating the called number.

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram of an intelligent network hardware for an incoming service to which the present invention is applied, comprising: a local exchange 2 that receives a service call from an incoming service user 1 using a telephone;

A service performing exchange (3) connected to the local exchange (2) and delivering an intelligent network service call;

A common line signal network (4) connected to the service performing exchange (3) for delivering service control information;

A service control system 5 connected to the common line signal network 4 to perform a function of controlling a service call in a network dimension;

It is connected to the service control system 5 and has a service management system 6 for managing service data.

Referring to the operation of the intelligent network configured as described above, when a call requesting an incoming call is received from the SOHO subscriber, the service performing exchange 3 first requests the service control system 5 of the intelligent network, and the service control system 5 In the case of passing the called number to the service performing exchange 3 through a predetermined user authentication process, the service performing exchange 3 attempts an incoming connection. Therefore, selective call can be made by calling number or user authentication number.

To this end, the service control system 5 stores subscriber information about selective incoming calls, user authentication numbers, etc. in a subscriber database, and installs a member management system so that subscribers can directly manage these calls by using a telephone. . This member management system allows the subscriber to enter a predetermined password.

2 and 3 are flowcharts illustrating a process for managing a SOHO subscriber of the present invention, FIG. 2 shows a process performed by the service control system 5, and FIG. 3 shows a process performed by the service performing exchange 3. A flow chart showing the process.

When the incoming service user enters the incoming service access number and the subscriber number using the telephone (S31) to access the service performing exchange 3, the service performing exchange 3 enters the calling number and the subscriber number entered by the subscriber. Is transmitted to the service control system (5).

Subsequently, upon receiving the incoming service request call for the SOHO subscriber (S21), the service control system 5 checks whether the entered subscriber is a normally subscribed subscriber (S22), and if it is not subscribed, The performing exchange 3 notifies the service processing failure (S23).

The service performing exchange 3 receives the result (S32), checks the success or failure of the processing result (S33), and if it fails, announces it to the service user and ends (S34).

On the other hand, if the subscriber is a normal subscriber, it is checked whether the subscriber is a SOHO subscriber, and if the subscriber is a SOHO to determine what kind of service (S24).

If the check result is subscribed to the usage number registration method or the usage number selection method, it is again determined whether the subscriber is subscribed to the selected call restriction and allowed service (S25).

As a result of the determination, if the user is not subscribed to the selective call restriction and allowable service, authentication is performed whether the information stored in the subscriber database in advance is matched with the information input from the service user according to each service type (S26).

On the contrary, if it is subscribed to the selective call restriction and allowable service, it is determined whether the currently inputted calling number belongs to the restricted calling number (S27), if not, the service is notified and if not, the authentication step (S26) is performed. .

On the other hand, if the subscriber is subscribed to the password input method in the subscribed service type determination step (S24), the user requests a user authentication number to the service user (S28), and if the authentication number is entered (S26) .

Subsequently, if the authentication is completed, it is determined whether the authentication is successful (S29). If the authentication fails, the service processing failure is notified (S23). If the authentication is successfully completed, the number translation is performed for the called number. The result and the call connection state request is transmitted to the service performing exchange 3 (S30).

Since the processing result is successful, the service performing exchange 3 receiving the signal (S33) connects the call to the received called number (S35).

After the call is connected, it is determined whether the connection result is successful (S36), and if the determination is successful, the call is terminated. When the called party is busy or there is no answer, the voice is automatically called or missed to the calling party. After the voice message is sent to leave the number, the called party receives the desired called number and transmits it to the service control system. The service control system stores the desired called number in the subscriber database (S37).

On the other hand, when the operation process for each service type described in more detail by service type, when the subscriber subscribes to the use number registration method function, the calling number delivered by the service performing exchange (3) and the calling number registered in advance by the subscriber Retrieves subscriber information from the database in the system for a match. If a matching calling number is found, the service performing exchange 3 attempts to make a call connection with the called party by transferring the called party's called number to the service performing exchange 3. If no matching caller ID is found, the service attendant exchange 3 transmits a message that it cannot connect, and the service attendant operator 3 sends a voice message to the caller that the caller is not allowed to call and terminates the service.

In addition, if the subscriber has subscribed to the access code selection function, some or all of the area code or area code and the country code of the calling number delivered by the service performing exchange 3 and the calling area code or calling area code registered by the subscriber in advance Retrieve subscriber information from the database in the system to match some or all of the calling party number. If a matching calling number is found, the service performing exchange 3 attempts to make a call connection with the called party by transferring the called party's called number to the service performing exchange 3. If a matching caller ID is not found, the service performing exchange 3 transmits a message indicating that it cannot connect, and the service performing exchange 3 sounds a voice message to the caller that the call is not allowed and terminates the service.

In addition, when the subscriber subscribes to the password input method function, the service performing exchange 3 transmits a message indicating that the subscriber is an SOHO subscriber and subscribes to the password input method function. The service performing exchange 3 receiving the message transmits a voice message to the caller to input the user authentication number, collects the user authentication number input from the calling party, and delivers it to the service control system 5 of the intelligent network. The service control system 5 searches the subscriber information of the database in the system to determine whether the transmitted user authentication number and the user authentication number registered in advance by the subscriber match.

If the result of the determination matches, the subscriber's called number is transmitted to the service performing exchange 3, and the service performing exchange 3 attempts to connect with the called party. If it does not match, a message is sent to the service performing exchange 3 that the user authentication number does not match, and the service performing exchange 3 sounds a voice message to the calling party that the user authentication number does not match and terminates the service. .

At this time, the service performing exchange (3) attempts to ring the called party number received from the service control system (5), and when the called party is busy or there is no answer, the voice message is automatically sent to the calling party. After the voice message tells the user to leave a phone number to be contacted, the receiver receives the desired called party number and transmits it to the service control system 5. The service control system 5 stores the desired called number in the subscriber database.

For reference, when the subscriber wants to use various management functions, the subscriber call management function can be used. The subscriber call management function includes a password management function for changing a password, a user authentication number management function for changing a user authentication number, Call Restriction / Allow feature to restrict or allow calls from specific caller ID, calling area code, and calling party number, automatic response management function to manage voice message when busy or away There is a member registration management function.

As described in detail above, the present invention increases subscriber satisfaction by providing various services to SOHO subscribers of toll-free 080 services, and improves service images of customers by improving service quality.

In addition, preferred embodiments of the present invention are disclosed for the purpose of illustration, those skilled in the art will be able to various modifications, changes, additions, etc. within the spirit and scope of the present invention, such modifications and modifications belong to the following claims You will have to look.

Claims (5)

delete A first step of receiving an incoming service access number and a subscriber number from a service user; A second step of confirming whether the received subscriber number is a number subscribed to an incoming call mold service using a usage number registration method; A third step of searching whether the calling party number of the user is included in the registered calling number when the subscriber number is subscribed to the incoming call type service of the use number registration method; And If the user's calling number is included in the registered calling number, the fourth process of performing a number translation for the subscriber number to provide an incoming and outgoing call connection for the calling number and the translated number How to manage small (SOHO) subscribers in a toll-free telephone service. delete A first step of receiving an incoming service access number and a subscriber number from a service user; A second step of confirming whether the received subscriber number is a number subscribed to the incoming call service using a password input method; A third step of requesting the user to input a user authentication number when the subscriber number is subscribed to the incoming call type service of the password input method; A fourth step of determining whether the input user authentication number corresponds to a previously registered user authentication number when the user authentication number is input; And If the two user authentication numbers match, small number in the toll-free service including a fifth process of performing a number translation for the subscriber number to provide a call forwarding and mold call connection for the caller ID number and the translated number (SOHO) How to manage your subscribers. The method according to claim 2 or 4, SOHO subscriber management method in the toll-free service, characterized in that if the incoming and outgoing call connection is not made, the user is notified that the call can not be connected and receives and stores a message from the user.

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