KR100620742B1 - Wireless communication terminal transmitting information of itself and inconvenience thing and its method - Google Patents

Abstract

1. TECHNICAL FIELD OF THE INVENTION

The present invention relates to a wireless communication terminal having a function of transmitting complaint report information and its own terminal information, and a method thereof.

2. The technical problem to be solved by the invention

The present invention is to provide the self terminal information (information of the corresponding wireless communication terminal) automatically to the manufacturer when reporting the inconvenience of the wireless communication terminal to the manufacturer to provide the self terminal information in order to improve the inconvenience An object of the present invention is to provide a wireless communication terminal and a method for preventing hassle.

3. Summary of Solution to Invention

The present invention provides a wireless communication terminal, comprising: wireless transmission and reception means for transmitting the inconvenience and self-terminal information to a manufacturer; Storage means for pre-stored the own terminal information and the manufacturer's information; Output means for outputting the wireless communication terminal inconvenience and a related application for transmitting the inconvenience; Input means for receiving the inconvenience of the wireless communication terminal and requesting the transmission of the own terminal information; And the wireless communication terminal storing the terminal information stored in the storage means and the wireless communication terminal inconvenience received through the input means in the storage means in response to a request for transmitting the inconvenience of the wireless communication terminal through the input means. Control means for controlling said respective components to transmit in accordance with information of the terminal manufacturer.

4. Important uses of the invention

The present invention is used in a wireless communication terminal.

Wireless terminal inconvenience, own terminal information, wireless terminal manufacturer information, wireless terminal

Description

Wireless communication terminal having a function of transmitting complaint report information and its own terminal information and its method {Wireless Communication Terminal transmitting information of itself and trouble thing and its method}

1 is a configuration diagram of an embodiment of a wireless communication terminal having a function of transmitting inconvenience report information and own terminal information according to the present invention;

2 is a view illustrating a menu configuration of a wireless communication terminal having a function of transmitting inconvenience report information and its own terminal information according to the present invention;

3 is a flowchart illustrating an embodiment of a method for transmitting inconvenience report information and self terminal information in a wireless communication terminal according to the present invention.

* Explanation of symbols for the main parts of the drawings

110: control unit 120: storage unit

130: input unit (keypad) 140: display unit (LCD)

150: wireless transmitter and receiver 160: codec

170: audio input unit (microphone) 180: audio output unit (speaker)

The present invention relates to a wireless communication terminal having a function of transmitting inconvenience report information and its own terminal information, and a method thereof, and more particularly, to report the inconvenience of a wireless communication terminal to a manufacturer. The present invention relates to a wireless communication terminal and a method for preventing the inconvenience of having to provide its own terminal information in order to improve inconveniences by automatically providing the manufacturer).

In the present invention, a wireless communication terminal is a mobile communication terminal, a personal mobile communication terminal (PCS), a personal digital terminal (PDA), a smart phone, a next generation mobile communication terminal (IMT-2000), such as a wireless terminal while carrying a person A terminal capable of wireless communication.

On the other hand, there may be various advantages of the wireless communication terminal, but above all, it can be said that the greatest advantage in the mobility provided to the user to call. Due to this mobility, the number of wireless communication subscribers has increased exponentially, and in recent years, wireless communication terminals are widely used by the general public.

However, as time goes by, the merits of mobility have gradually disappeared to users of wireless communication terminals, and a multifunctional wireless communication terminal capable of providing more various additional services is required.

Accordingly, most recently released wireless communication terminals have various functions such as camera function, radio broadcast reception function, music (for example, MP3: MPEG layer 3) playback function, acupressure function, blood glucose detection function, ultrasonic imaging function, etc. It has a function. In particular, the music playback function is one of the additional features that are in the spotlight of the young generation.

Meanwhile, as well as additional functions for improving the quality of the wireless communication terminal as described above, functions for improving the convenience of users are also required.

On the other hand, conventionally, in order to deliver the inconvenience of the wireless communication terminal to the manufacturer, the user calls the manufacturer or operator directly, and the model name or the serial number of the currently used wireless communication terminal that the user does not know well. There was a need to share the information on the wireless terminal required by the manufacturer or operator, such as the number.

As a result, users are increasingly reluctant to report or receive inconvenient matters due to the above inconveniences, even if an inconvenience occurs in the wireless communication terminal. As a result, it is impossible to provide a better wireless terminal.

Therefore, there is an urgent need for a method that enables users to more easily report the inconveniences that occur while using wireless communication terminals to manufacturers or operators.

The present invention has been proposed to solve the above problems and to meet the needs, by automatically providing its own terminal information (information of the corresponding wireless communication terminal) to the manufacturer when reporting the inconvenience of the wireless communication terminal to the manufacturer. It is an object of the present invention to provide a wireless communication terminal and a method for preventing the inconvenience of having to provide the own terminal information in order to improve the inconvenience.

Other objects and advantages of the present invention can be understood by the following description, and will be more clearly understood by the embodiments of the present invention. Also, it will be readily appreciated that the objects and advantages of the present invention may be realized by the means and combinations thereof indicated in the claims.

An apparatus of the present invention for achieving the above object, in a wireless communication terminal, wireless transmission and reception means for transmitting the wireless communication terminal inconvenience and its own terminal information to a manufacturer; Storage means for pre-stored the own terminal information and the manufacturer's information; Output means for outputting the wireless communication terminal inconvenience and a related application for transmitting the inconvenience; Input means for receiving the inconvenience of the wireless communication terminal and requesting the transmission of the own terminal information; And the wireless communication terminal storing the terminal information stored in the storage means and the wireless communication terminal inconvenience received through the input means in the storage means in response to a request for transmitting the inconvenience of the wireless communication terminal through the input means. Control means for controlling each of the above components to transmit according to the information of the terminal manufacturer.

On the other hand, the method of the present invention, in the method for transmitting complaint report information and its own terminal information in the wireless communication terminal, the step of pre-stored the own terminal information and the manufacturer's information; Receiving a request for transmitting a wireless terminal inconvenience; Receiving an inconvenience of a wireless communication terminal; And an information transmission step of transmitting the own terminal information stored in the storage means and the received wireless communication terminal inconvenience according to the information of the wireless communication terminal manufacturer stored in the storage means.

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings, whereby those skilled in the art may easily implement the technical idea of the present invention. There will be. In addition, in describing the present invention, when it is determined that the detailed description of the known technology related to the present invention may unnecessarily obscure the gist of the present invention, the detailed description thereof will be omitted. Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a configuration of an embodiment of a wireless communication terminal having a function of transmitting complaint report information and its own terminal information according to the present invention.

As shown in FIG. 1, a wireless communication terminal having a function of transmitting complaint report information and its own terminal information according to the present invention is a radio for transmitting / receiving wireless communication terminal inconvenience and its own terminal information wirelessly through a wireless communication network. Transmitter and receiver 150, a program and file system (image, character, icon) for driving the wireless communication terminal, the storage unit 120 that pre-stores the terminal information and manufacturer's information, wireless communication terminal inconvenience Inconvenience of the wireless communication terminal among the display unit (LCD) 140, the wireless communication terminal inconvenience and the menu displayed by the display unit (LCD) 140 for outputting a screen under the control of the menu for transmission and the control unit 110. According to the selection of the wireless communication terminal inconvenience transmission menu through the input unit (keypad) 130, the input unit (keypad) 130 for receiving a selection transmission menu The terminal information stored in the storage unit 120 and the inconvenience of the wireless communication terminal received through the input unit (keypad) 130 of the wireless communication terminal manufacturer stored in the storage unit 120. The control unit 110 for controlling the respective components to be transmitted according to the information, the voice output unit (speaker) 180 by converting the signal received from the wireless transmission and reception unit 150 to the voice under the control of the control unit 110 A codec 160 for converting the voice received from the voice input unit (microphone) 170 into a signal and transmitting the signal to the control unit 110 to be transmitted through the wireless transmitter / receiver 150. A voice output unit (speaker) 180 for outputting the voice received from the codec 160 and a voice input unit (microphone) 170 for receiving the voice and transmitting the received voice to the codec 160. Include.

The storage unit 120 stores an operation program and a system program of the control unit 110, and the operation program and the system program are stored in a normal ROM area and can be erased as necessary. In addition, the storage 140 may include RAM for temporarily storing data generated during execution of various operation programs.

In addition, the storage unit 120 stores the own terminal information and the information of the wireless communication terminal manufacturer.

In addition, the storage unit 120 is for temporarily storing the information before transmitting the inconvenience and the terminal information of the wireless communication terminal received through the input unit (keypad) 130 to the wireless communication terminal manufacturer. First, second and third temporary storage.

The display unit (LCD) 140 is a display device such as a liquid crystal display (LCD). The display unit (LCD) 140 displays a state of a wireless communication terminal or a progress of a program under the control of the controller 110. That is, the overall state of the wireless communication terminal and the content received through the input unit (keypad) 130 are displayed.

In addition, the display unit (LCD) 140 displays menus of the wireless communication terminal so that a user can use a desired function of the wireless communication terminal, and the user's input through the input unit (keypad) 130. Print the inconvenience.

The input unit (keypad) 130 includes a plurality of numeric keys (letter keys), menu keys, and function keys for performing various functions, and outputs key data to the controller 150 by external operations. do.

In addition, the input unit (keypad) 130 receives a function desired by a user from a menu displayed by the display unit (LCD) 140. If the user receives a menu for accepting the inconvenience of the wireless communication terminal. In addition, the input unit (keypad) 130 receives the inconvenience of the wireless communication terminal from the user to be output through the display unit (LCD) 140.

The controller 110 controls the overall operation of the wireless communication terminal and each component. In addition, when the control unit 110 receives a inconvenience menu through the input unit (keypad) 130, the wireless terminal information that the user inputs and the terminal information stored in the storage unit 120 are stored. Is stored in the first and second temporary storage units of the storage unit 120 and the information of the first and second temporary storage units is stored using information of the wireless communication terminal manufacturer stored in the third temporary storage unit. Transmits to the wireless communication terminal manufacturer.

This will be described with reference to FIG. 2.

2 is a diagram illustrating a menu configuration of a wireless communication terminal having a function of transmitting inconvenience report information and its own terminal information according to the present invention.

As shown in FIG. 2, a display unit (LCD) 140 lists the functions of the wireless communication terminal. At this time, when the user selects the menu “No. 5”, the screen is switched to a screen for inputting a message.

Thereafter, when the user inputs the inconvenience of the wireless communication terminal, the controller 110 stores the inconvenience of the wireless communication terminal input by the user in the first temporary storage unit of the storage 120. In addition, the controller 110 stores the self terminal information stored in the storage 120 in a second temporary storage. In addition, the control unit 110 stores information of the wireless communication terminal manufacturer stored in the storage unit 120 in a third temporary storage unit.

Here, the terminal information includes a model name, software information, hardware information of the wireless communication terminal. Further, the information of the manufacturer of the wireless communication terminal includes the telephone number of the manufacturer, the homepage address and the like.

As described above, after storing each piece of information in a plurality of temporary storage units, the controller 110 stores the inconvenience of the wireless communication terminal and the own terminal information stored in the first temporary storage unit and the second temporary storage unit. Refer to the information of the wireless communication terminal manufacturer stored in the third temporary storage unit and transmit the information to the wireless communication terminal manufacturer. Since the manufacturer's information includes information such as the manufacturer's telephone number as described above, the user's inconvenience and the user's terminal information may be transmitted to the manufacturer's telephone number in the form of a message.

As described above, if the user only inputs the inconvenience of the wireless communication terminal, it is transmitted to the manufacturer together with the own terminal information, so that the inconvenience functions of the wireless communication terminal are improved whenever the user has an inconvenience. By calling the vendor to avoid the inconvenience of having to inform you of the inconvenience and its own terminal information (the corresponding wireless communication terminal information).

3 is a flowchart illustrating an embodiment of a method for transmitting inconvenience report information and self terminal information in a wireless communication terminal according to the present invention.

First, the user receives a menu for accepting inconveniences (310).

Thereafter, the user receives an uncomfortable matter of the wireless communication terminal (320).

Thereafter, the controller 110 stores the inconvenience of the input wireless communication terminal in the first temporary storage unit of the storage unit 120 as the inconvenience reception menu is selected as described above (330).

Thereafter, the controller 110 stores the self terminal information and the wireless communication terminal manufacturer's information previously stored in the storage unit 120 in the second temporary storage unit and the third temporary storage unit, respectively (340). ).

Subsequently, the controller 110 may be uncomfortable with the wireless communication terminal stored in the first temporary storage unit and the second temporary storage unit using information of the wireless communication terminal manufacturer stored in the third temporary storage unit. By transmitting the information and its own terminal information (350), to prevent the user from having to call the wireless communication terminal manufacturer every day to inform the own terminal information in order to improve whenever an inconvenience occurs in the wireless communication terminal. Can be.

In addition, the user can easily inform the manufacturer of the inconvenience of the wireless communication terminal as described above, the manufacturer can be provided with a more improved wireless communication terminal to the user by receiving information to develop a good product. .

As described above, the method of the present invention may be implemented as a program and stored in a recording medium (CD-ROM, RAM, ROM, floppy disk, hard disk, magneto-optical disk, etc.) in a computer-readable form. Since this process can be easily carried out by those skilled in the art will not be described in more detail.

The present invention described above is capable of various substitutions, modifications, and changes without departing from the technical spirit of the present invention for those skilled in the art to which the present invention pertains. It is not limited by the drawings.

The present invention as described above, there is an effect that can prevent the user from having to call the wireless communication terminal manufacturers one by one to inform the terminal information in order to improve whenever the inconvenience occurs in the wireless communication terminal.

In addition, the present invention has the effect that the user can easily provide the wireless communication terminal inconvenience to the manufacturer by providing information to develop a good product to provide a more improved wireless communication terminal. .

Claims (8)

In a wireless communication terminal, Wireless transmission and reception means for transmitting the inconvenience and the own terminal information to a manufacturer; Storage means for pre-stored the own terminal information and the manufacturer's information; Output means for outputting the wireless communication terminal inconvenience and a related application for transmitting the inconvenience; Input means for receiving the inconvenience of the wireless communication terminal and requesting the transmission of the own terminal information; And The wireless communication terminal storing its own terminal information stored in the storage means and the wireless communication terminal inconvenience received through the input means in the storage means in response to a request for transmission of the inconvenience of the wireless communication terminal through the input means. Control means for controlling each of the above components to transmit in accordance with the manufacturer's information Wireless communication terminal having a complaint report information and its own terminal information transmission function comprising a. The method of claim 1, The storage means, Wireless communication having a function of transmitting inconvenience report information and its own terminal information, characterized in that it comprises a temporary storage unit for temporarily storing the wireless communication terminal inconvenience, the terminal information and the manufacturer's information received through the input means; terminal. The method according to claim 1 or 2, Self terminal information of the storage means, A wireless communication terminal having a function of transmitting inconvenience report information and its own terminal information, characterized in that the model name, software information, hardware information of the wireless communication terminal. The method of claim 3, wherein The information of the wireless communication terminal manufacturer of the storage means, Wireless communication terminal having a function of transmitting the complaint report information and its own terminal information, characterized in that the telephone number of the manufacturer, the homepage address. In the method for transmitting inconvenience report information and self terminal information in a wireless communication terminal, Pre-stores own terminal information and manufacturer information; Receiving a request for transmitting a wireless terminal inconvenience; Receiving an inconvenience of a wireless communication terminal; And An information transmitting step of transmitting the own terminal information stored in the storage means and the received wireless communication terminal inconvenience according to the information of the wireless communication terminal manufacturer stored in the storage means; Discomfort report information and its own terminal information transmission method in a wireless communication terminal comprising a. The method of claim 5, wherein The information transmission step, Storing the received wireless communication terminal inconvenience in a first temporary storage unit of the storage means; Storing the self terminal information in a second temporary storage unit of the storage means; Storing information of the wireless communication terminal manufacturer in a third temporary storage unit of the storage means; And Transmitting information stored in the first temporary storage unit and the second temporary storage unit using manufacturer information of the third temporary storage unit. Discomfort report information and its own terminal information transmission method in a wireless communication terminal comprising a. The method according to claim 5 or 6, The self terminal information, Method of transmitting inconvenience report information and self terminal information in a wireless communication terminal, characterized in that the model name, software information, hardware information of the wireless communication terminal. The method of claim 7, wherein The wireless communication terminal manufacturer information, The telephone number of the manufacturer, the homepage address, the complaint report information and self-terminal information transmission method in a wireless communication terminal, characterized in that.

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