KR100614096B1 - General Directory Call Service Method - Google Patents

Abstract

Discuss the representative telephone service method. The present invention relates to a representative telephone service method using a representative telephone service server having a regional operator telephone number DB having a local and operator telephone number configured with a mapping table, wherein the representative telephone service method of the present invention is provided from a mobile terminal. Receiving a call attempt to the representative of the business type of the first step of determining that the representative telephone service by the incoming telephone number, the first step of determining the location of the mobile terminal; A second step of receiving the location information of the mobile terminal and selecting one of the operator's telephone numbers of the corresponding location from the representative telephone service server and transmitting it to the mobile terminal side exchange; A third step of making a call when a call is connected by attempting call setup from a mobile terminal side exchange to a corresponding company; And a fourth step of, when the user of the mobile terminal does not achieve the desired goal in the company, continuously making a call by continuously connecting other companies until the goal is achieved. According to the present invention, after configuring a call taxi, a quick service, etc., which are operated for each region as a regional DB, when a customer attempts to connect a call through a representative phone number, the convenience of the customer can be enhanced by allowing the customer to connect to a branch or a call center in the region. .

Main Phone, Speed Call

Description

General Directory Call Service Method             

1 is a system configuration diagram for performing a representative telephone service of the present invention.

2 is a call flow diagram illustrating a representative telephone service method according to an embodiment of the present invention.

3 is a call flow diagram when a caller makes a call again within a set time after finishing the representative call.

<Description of Symbols for Main Parts of Drawings>

1: mobile terminal

2: base station

3: communication system

31: base station controller

32: exchanger

33: home location register

4: representative telephone service server

41: database

The present invention relates to a representative telephone service method, and in particular, to perform a connection to a branch and a call center in a region corresponding to a calling region of a customer, and to keep connecting to a new telephone number until the customer achieves a desired purpose. It is about a method.

In order to provide a document delivery service, a food delivery service, a taxi customer connection service, etc., a so-called Speed Call service is provided. The speed call service provides a representative phone number for each company that subscribes to the speed call service, and if a customer tries to use the service by calling the representative phone number, the service call is delivered to the store or taxi nearest to the customer. It is a service that provides the service that customers want faster.

In other words, the speed call service receives the user's service request from the customer center of each subsidiary with a fixed location, and selects a store or taxi adjacent to the user's current location to perform the user's service request.

This is an intelligent service that automatically connects customers and subscribers, so unlike existing representative number services, speed calls can be used to locate customers up to the base station.

However, SPOT CALL is a concept that connects a branch or a call center close to the origination area when the operator is a corporation, franchise, public institution, or call center operator with a nationwide branch and sales network. In the case of an operator, it was difficult to use a speed call that is commonly used within the nation.

In addition, the speed call service has a disadvantage in that the operator has to lease a specific incoming line and recognize the rental telephone number to the customer through various advertisement media.

In addition, from the customer's point of view, even if the same type of business, the phone number is different depending on the operator, there was an inconvenience to be aware of all.

The present invention is to solve the above problems, an object of the present invention is to read the local business operator telephone number DB consisting of the mapping table (region and operator telephone number mapping table) when the customer attempts to call the representative phone, In addition to connecting to the sales office and call center in the region that corresponds to the origin of the area, and to provide a representative telephone service method that continues to connect to a new phone number until the customer achieves the desired purpose.

As a technical idea for achieving the above object of the present invention, the present invention relates to a representative telephone service method using a representative telephone service server having a regional telephone number of a telephone company having a region and a telephone number consisting of a mapping table. The representative telephone service method of the present invention includes a first step of determining a location of the mobile terminal by determining that the representative telephone service of the present invention is received from an incoming telephone number by receiving a call attempt from a mobile terminal to an industry representative telephone; A second step of receiving the location information of the mobile terminal and selecting one of the operator's telephone numbers of the corresponding location from the representative telephone service server and transmitting it to the mobile terminal side exchange; A third step of making a call when a call is connected by attempting call setup from a mobile terminal side exchange to a corresponding company; And a fourth step of, when the user of the mobile terminal does not achieve the desired goal in the company, continuously making a call by continuously connecting other companies until the goal is achieved.

At this time, in the fourth step, when the call is terminated by the company, the exchange transmits a ringing tone to the mobile terminal, requests a different operator's telephone number from the exchange, and attempts to set up a call to the other operator's telephone number.

In addition, in the fourth step, when a predetermined key is preset to the mobile terminal, the exchange transmits a ringing tone to the mobile terminal, requests a different operator's telephone number from the exchange, and attempts to set up a call to the other operator's telephone number.

In addition, in the fourth step, when the call is busy in the company, the exchange transmits a call tone or a guide broadcast to the mobile terminal, and then requests another operator's telephone number from the exchange and attempts to set up a call to the other operator's telephone number.

In the fourth step, when the call is terminated by the mobile terminal, the call is terminated between the mobile terminal and the company. At this time, after the call is terminated, if there is a call attempt from the mobile terminal to the business representative phone within the set time, the next business telephone number following the previous business telephone number is assigned to the mobile terminal side exchange. When there is a call attempt from the mobile terminal to the business type representative phone, it is preferable that an arbitrary operator's telephone number is assigned to the mobile terminal side exchange.

Hereinafter, with reference to the accompanying drawings, the configuration and operation of the embodiment of the present invention will be described in detail.

1 is a system configuration diagram for performing a representative telephone service of the present invention. As shown in Fig. 1, a typical mobile communication network includes a mobile terminal 1, a base station 2, a communication system 3, and a representative telephone service server 4.

The communication system 3 includes a base station controller 31, a switch 32, and a home location register 33, and the main telephone service server 4 has an area and an operator's telephone number in which the main telephones are tabled by region. The database 41 which stores a mapping table is provided.

The mobile terminal 1 is a conventional wireless terminal (cellular phone, PCS) is possible with only a minimum function for performing the representative telephone service. The base station 2 serves to relay the signal communicated with the mobile terminal 1 to the mobile terminal 1. The base station controller 31 allows the mobile terminal 1 to access through the base station 2 and manages the base station 2. The switch 32 (MSC) is connected to the base station controller 31 to perform call setup and release of the mobile terminal 1, and performs various functions related to call processing and additional services, and other networks. Enable interworking with The home location register (33) (HLR) is a database (41) that stores the information of the subscriber (1) of the mobile terminal (1), location information, additional service information, and the like. It controls the phone service.

The representative telephone service server 4 is provided with a database 41 having a telephone number database of the operator, the telephone number database DB is composed of a mapping table of the region and the telephone number of the operator, a number of operators telephone number available by region Are stored nationwide. When the location information is transmitted from the exchange 32, the operator's telephone number corresponding to the location is transmitted in a specific order. In addition, the mobile terminal (1) DB, the mobile terminal (1) location information DB, the service request and processing result DB may be further included, these DB may be composed of a single table or each of the separate table. have.

The representative telephone service server 4 configured as described above is connected to the mobile terminal 1 and a plurality of user mobile terminals 1 requesting location-based services through the communication system 3 and the base station 2. The position of the mobile terminal 1 is registered in the home position register 33 of the communication system 3 through the base station 2 using 1). Here, the call is made to the representative phone number using the mobile terminal (1). The exchange determines the representative telephone service by the called party's telephone number (eg, 1566-xxxx) and transmits the telephone number information and the location information to the representative telephone server 4.

On the other hand, the representative telephone service server 4 extracts one or a plurality of branches located in the same exchange 32, a base station controller, or a base station area according to priority, and requests a service with a sales call center provided at the branch. Call setting is made between the terminals (1).

A representative telephone service method using the system configured as described above will be described in detail.

2 is a call flow diagram illustrating a representative telephone service method according to an embodiment of the present invention. As shown in FIG. 2, the customer attempts to connect to the call taxi representative phone using the mobile terminal 1 (MS), for example (S1). The exchange 32 (MSC) identifies the representative telephone service proposed by the present invention by the called telephone number, and together with the MIN number, the exchanger 32 ID (MSC ID) and the base station controller 31 ID (BSC ID) of the caller. , Cell ID (Cell ID) is sent to the operator telephone number DB of the representative telephone service server (4) (S2).

The operator's telephone number DB is used to determine the caller's location by using the exchange 32 ID (MSC ID), the base station controller 31 ID (BSC ID), and the cell ID (Cell ID). One of the numbers is selected and transmitted to the exchange 32 (MSC) (S3).

The exchange 32 (MSC) attempts to call setup (Call Setup) to the operator telephone number received from the operator telephone number DB (S4). When the call is connected, a call is made between the call center and the caller of the region (S5). If the call taxi operator does not have an empty call taxi, the call center notifies the caller and terminates the call (S6).

At this time, the switch 32 (MSC) transmits a call tone to the caller's mobile terminal 1 (S7). Switch 32 (MSC) requests the phone number of the other operator to the provider phone number DB (S8). The operator's telephone number DB selects the operator's telephone number other than the telephone number previously transmitted to the switch 32 (MSC) and transmits it to the switch 32 (S9).

Switch 32 (MSC) attempts to call setup (Call Setup) with the telephone number received from the operator telephone number DB (S10). When the call is connected is made a call between the call center and the caller in the area (S11). If there is no vacant taxi, the service provider notifies the subscriber.

The subscriber presses a key such as send of the mobile terminal 1 in order to connect another operator (S12), hears a call waiting sound (S13) and attempts a new call. The exchange 32 (MSC) requests a new telephone number from the operator telephone number DB (S14).

The operator's telephone number DB transmits a telephone number other than the number provided previously among the telephone numbers in the region (S15). If there is no other valid phone number, start again with the first one.

The exchange 32 attempts to connect the call to the new telephone number (S16). When the call is connected, a call is made between the caller and the call center. The call center notifies the caller after calling the taxi to the customer (S17). The caller hangs up after calling the call taxi (S18, S19). This ends the call.

As such, the representative telephone service server 4 connects a new telephone number when the caller makes a representative telephone call and the other party (call center) ends the telephone call. In addition, if the caller presses a certain key such as the send key during the call, the caller attempts to connect to the new phone number. This process is repeated as many times as possible, but call termination is only possible when the subscriber presses the end key.

3 is a call flow diagram when a caller makes a call again within a set time after finishing the representative call. As shown in FIG. 3, the customer attempts to connect to the call taxi representative phone, for example, using the mobile terminal 1 (MS) (S21). The exchange 32 (MSC) determines that the representative telephone service proposed by the present invention as the incoming phone number (32) (MSC), the caller's exchange 32 ID (MSC ID), the base station controller 31 with the MIN number ) ID (BSC ID) and cell ID (Cell ID) are sent to the operator telephone number DB of the representative telephone service server 4 (S22).

The operator's telephone number DB is used to determine the caller's location by using the exchange 32 ID (MSC ID), the base station controller 31 ID (BSC ID), and the cell ID (Cell ID). One of the numbers is selected and transmitted to the exchange 32 (MSC) (S23).

The exchange 32 (MSC) attempts to call setup (Call Setup) to the operator telephone number received from the operator telephone number DB (S24). When the call is connected, a call is made between the call center and the caller in the region (S25).

At this time, after the call connection is terminated by the caller (mobile terminal 1) (S26, S27), if the call connection is attempted again by the caller (S28), the switch 32 (MSC) and the MIN number Together, the caller's switch 32 ID (MSC ID), base station controller 31 ID (BSC ID), and cell ID (Cell ID) are sent to the operator's telephone number DB of the representative telephone service server 4 (S29).

Accordingly, the operator's telephone number DB allocates a new telephone number instead of the previously selected telephone number if the elapsed time from the last access time to the current access time is within a certain time. If there is no new phone to be assigned, it assigns an existing phone number. If a call is attempted after a certain time has elapsed, a new phone number is assigned regardless of the previously selected phone number. The assigned telephone number is transmitted to the caller side exchange 32 (S30).

The method of assigning telephone numbers can be determined by randomly picking from the possible numbers in the area or by assigning a specific priority.

The exchange 32 (MSC) attempts to call setup with the telephone number received from the operator telephone number DB (S31). When the call is connected is made a call between the call center and the caller in the area (S32). The caller then attempts to reach the new phone number until the caller achieves the desired purpose. This process can be repeated any number of times, the call is terminated by the call termination by the caller (S33, S34).

As described above, the representative telephone service method according to the present invention is configured by integrating nationwide call taxis and quick services for each region, and then, if a customer attempts to connect a call through the representative telephone number to a sales office or a call center in the relevant region. By connecting, customers can increase convenience. In addition, by continuously connecting new service providers that can provide services until the service is received, customers can get the service they want with a single phone call.

In addition, if the customer knows only one representative phone by industry without having to remember the phone number for each operator, there is a convenience that you can talk to all possible operators in the area until the service is obtained.

In addition, the present invention may provide services in parallel with the speed call used by large companies with a nationwide sales network because the services provided by the region are integrated and operated nationwide.

Claims (6)

In a representative telephone service method using a system comprising a representative telephone service server having a mobile telephone, an exchange, and a telephone number database of a telephone number composed of a mapping table of a telephone number with a region, (a) transmitting a MIN number and caller information from the caller's mobile terminal to the business telephone number DB when the call is made from the caller's mobile phone; (b) determining a caller's location by using caller information in the operator's telephone number DB; (c) selecting one of several operator telephone numbers in a corresponding region based on the caller location in the operator telephone number DB and transmitting the selected telephone number to the exchange; (d) attempting to set up a call with a provider telephone number transmitted from the operator telephone number DB at the exchange; (e) requesting a service from a caller to a service provider by connecting a call between the caller mobile terminal and the operator telephone; (f) If the purpose according to the service request from the caller is achieved, terminate the main phone and the call from the caller mobile terminal, and if the service according to the caller's service request is unavailable, from the operator's phone to the caller's mobile terminal. Notifying service unavailable; (g) if the exchange receives a key input signal of a specific button from the caller mobile terminal or recognizes that the operator telephone side terminates the call first, transmitting a call waiting sound to the caller mobile terminal at the exchange. Wow; (h) requesting a new operator's telephone number from the exchange to the operator's telephone number DB; (i) selecting a telephone number other than the operator telephone number previously transmitted from the operator telephone number DB and transmitting the selected telephone number to the exchange; (j) attempting call setup with the operator telephone number transmitted from the operator telephone number DB at the exchange; (k) after the call is connected between the caller mobile terminal and the operator telephone and a service request is made from the caller to the operator, And (f) to (k) are repeatedly performed until the purpose of the caller's service request is achieved. The method according to claim 1, Representative phone service method characterized in that the service is terminated when the call with the representative phone in the caller mobile terminal. The method according to claim 2, After ending the call with the representative phone in the mobile terminal, When there is a call connection attempt from the mobile terminal to the representative phone within a set time, the operator telephone number DB, the representative telephone service method, characterized in that the new operator telephone number is assigned to the switchboard instead of the operator telephone number selected before the call ends. . The method according to claim 2, After ending the call with the representative phone in the mobile terminal, (a) If there is a call connection attempt from the mobile terminal to the main phone within a set time, the operator transfers the MIN number and the caller information to the operator telephone number DB, except for the operator's telephone number transmitted before the call is terminated. Requesting a telephone number; (b) selecting a telephone number other than the operator's telephone number transmitted before the call is terminated in the operator's telephone number DB and transmitting it to the exchange; (c) attempting to set up a call with a provider telephone number transmitted from the operator telephone number DB at the exchange; (d) connecting a call between the caller mobile terminal and the operator telephone to request a service from the caller to the operator; (e) When the purpose according to the service request from the caller is achieved, the call is terminated from the caller mobile terminal from the caller's mobile terminal. Notifying service unavailable; (f) transmitting a call waiting sound from the exchange to the caller mobile terminal when the exchange receives a key input signal of a specific button from the caller mobile terminal or first terminates the call at the operator's telephone side. Wow; (g) requesting a new operator's telephone number from the exchange to the operator's telephone number DB; (h) selecting a new operator's telephone number from the operator's telephone number DB and transmitting it to the exchange; Representative telephone service method characterized in that the steps (c) to (h) is repeatedly performed until the purpose for the service request of the caller is achieved. The method according to claim 4, In step (b), if there is no operator's telephone number other than the operator's telephone number transmitted before the call is terminated by the operator's telephone number DB, selecting one of the operator's telephone numbers already transmitted and transmitting it to the exchange. Representative telephone service method characterized in that. The method according to claim 1 or 4, After the exchange attempts to set up a call from the operator telephone number DB transmitted from the operator telephone number DB, Requesting a new operator's telephone number from the operator's telephone number DB when the operator's telephone number is busy; Selecting a new operator's telephone number from the operator's telephone number DB and transmitting it to the exchange and attempting call setup with the new operator's telephone number received at the exchange.

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