KR100496971B1 - Person in charge inquiry system using E-mail and method thereof - Google Patents

Abstract

The present invention provides a service representative inquiry service system using an e-mail, comprising: an e-mail client server for creating an e-mail capable of checking e-mail types such as “work e-mail”, “work reply mail”, and “other”; An e-mail server that receives e-mails from the e-mail client server and stores the e-mails if the e-mail type is "business mail" or "business reply mail", and sends the e-mails immediately if the e-mail type is "other". ; And a person in charge of receiving a mail having the mail type of "work mail" and "work reply mail" from the e-mail server, performing a morphological analysis to determine a keyword, and storing a sender / receiver information of the mail for each keyword. It relates to a service representative inquiry service system using an e-mail.

Description

Person in charge inquiry system using E-mail and method

The present invention relates to a service representative inquiry service system and method using e-mail, and more specifically, the vocabulary used by a person in charge of a task when using e-mail to process a task is based on the fact that a vocabulary associated with a task is used a lot. By performing an index through an analysis and a search engine to register, it relates to a system and method for the service representative inquiry service using e-mail to make it available to members in the organization.

Today, in a globalized or large organization, it is difficult to effectively use the person in charge or the assets within the organization, and as the amount of work using e-mail increases, the user must send his / her work mail. A lot of time and effort is spent exploring assets.

In the conventional e-mail, there is a search function, which mainly performs a search based on the formal fields of the e-mail and displays a search result by date or sender. In addition, the currently proposed e-mail search method can search for words belonging to each e-mail, but due to the lack of an appropriate ranking method, it is difficult to find a suitable target for a lot of users who receive and send business documents. to be.

Accordingly, the present invention has been made to solve the problems described above, by analyzing the vocabulary in the e-mail used by the person in charge in the work using the e-mail using a search engine, register it and use it to the members of the organization The purpose of the present invention is to provide a system and method for inquiring a person in charge of a person in charge, which facilitates the search of the person in charge and assets, and can be used as an auxiliary system of the KMS (Knowledge Management System).

The present invention has the following configuration to achieve the above object.

According to an aspect of the present invention, the business person inquiry service system using the e-mail of the present invention, in the business person inquiry service system using the e-mail, checks the mail type of "business mail", "business response mail", "other" An email client server for composing emails; When the mail is received from the email client server, the mail type is analyzed, when the mail type is "work mail" or "work reply mail", the mail is stored and sent, and when the mail type is "other". An email server for sending mail immediately; And receiving a query from a user and extracting a keyword by morphologically analyzing the query, and when a mail having a mail type of "work mail" or "work reply mail" is sent from the email server, the search result is matched with the keyword. After storing the sender and receiver information of the mail, characterized in that it comprises a task manager inquiry server for providing the user with a request for information on the person in charge on the basis of the sender and receiver information of the mail.

According to another aspect of the present invention, a service representative inquiry service method using an e-mail of the present invention includes a task representative inquiry service method using an e-mail, wherein a task officer inquiry server receives a query from a task representative inquiry service user; Extracting a keyword by stemming the query; Finding sender / receiver information of the mail matching the keyword; And providing the sender / receiver information of the mail having the highest rating score to the user.

Hereinafter, exemplary embodiments of the present invention described above will be described in detail with reference to the accompanying drawings.

1 is a block diagram showing the structure of a person in charge service system using the e-mail according to the present invention.

As shown in FIG. 1, an email is created in the email client server 110 and sent through the email server 120. However, according to the present invention, before the e-mail server 120 is sent, the person in charge of the inquiry server 130 transfers the information about the sender and receiver of the mail from the e-mail server 120, and analyzes and stores it, so that the person in charge of the inquiry service later. The person in charge of the job can be searched.

Hereinafter, the service representative inquiry service system using an e-mail for carrying out the present invention will be divided into components to look at a preferred embodiment.

2 is an exemplary view showing an email client screen according to the present invention.

The difference from the existing e-mail client screen is that the e-mail type (210) can be checked in the middle of the screen classified as "business mail (212)", "business response mail (214)", "other 216". ) There is a check box.

If the mail sender checks the "business mail 212" and sends the mail, the sender / receiver of the mail is determined to be related to the work, and then the person in charge of the work inquiry server 130 sends the registered information of the mail sender and the related work. By storing the related information, it is made available to users in charge of the inquiry service.

If the mail sender checks the "business reply mail 214" and sends the mail, the mail sender judges that the mail sender has a deep connection enough to answer the relevant work, and then the business person inquiry server 130 ) Stores the registration information by weighting the mail sender.

If the mail sender checks "Other (216)" and sends the mail, it is determined that such mail is not related to the work and is sent immediately without passing through the dispatcher inquiry server 130 so that the dispatcher inquiry service is not disturbed. .

3 is a flowchart illustrating an email transmission from an email client server according to the present invention.

As described above, the mail sender composes the mail (s310) and sends the mail before writing the mail type 210, that is, "business mail 212", "business reply mail 214", and "other 216". One of the checks (s320) is to send a mail (s330).

4 is a flowchart illustrating an email reception at an email server according to the present invention.

When the mail sender sends a mail, the email server 120 checks the mail type 210 first by receiving the mail (S410). If the mail type 210 is " other 216 " (s420), it is determined that the mail type 210 is not related to the work and the email server 120 immediately sends the mail (s480).

However, if the mail type 210 is not "other 216" (s420), that is, "business mail 212" and "business reply mail 214" is checked, the e-mail server 120 The mail is transmitted to the person in charge of the inquiry server 130 (s430).

The person in charge of the inquiry server 130 analyzes the subject and the body of the mail in morphemes (s440), and extracts only nouns, pronouns, and proper nouns from the morphemes to form a word set (working set). The use of nouns, pronouns, and proper nouns is due to the fact that the contents of the mail can be grasped well by only the noun phrase.

When the morpheme is analyzed, the person in charge of the server inquiry 130 may determine the most used word as a keyword (S450). At this time, in the morpheme analysis process, weights may be assigned to the words in the subject, since the subject is usually a noun phrase that may well represent the subject.

When the keyword is determined, a search structure to be described later with reference to FIG. 6 for information such as an email address, a name, a task, a rating score, a company number, a specialty field, and a detailed task of the sender / receiver of the email using the keyword as a key. It is inserted into 610 (s460). The search structure 610 is a structure for quickly finding whether there is a desired keyword. In general, a B-tree based Inverted File method, a Hash structure, and a Trie are used. In addition, the information storage method of such a person in charge of the structure is also used in the structure of the bucket 620, which will be described later with respect to Figure 6, the bucket 620 is stored in the terminal of the search structure and stores the information of the person in charge associated with one keyword It is a structure that continuously stores each email address ID.

If the same person in charge is inserted again with respect to the same keyword in the process of inserting the person in charge of the person in charge into the search structure 610, a method of increasing the rank number of the person in charge without generating a new e-mail address ID is provided. use. The grade score indicates the degree of relevance of the person in charge of the keyword. The higher the grade, the more the score is related to the keyword. In the case of the above mentioned business reply mail or the keyword in the subject, the rating score is doubled by determining that it is more related to the keyword than in the case of the business mail or the keyword in the body, respectively.

When the information of the person in charge is inserted into the search structure 610, the person in charge of the inquiry server 130 is notified that the insertion completion notification to the e-mail server (120) (s470).

After that, the email server 120 sends the mail (s480).

5 is a flowchart illustrating an inquiry service in a worker inquiry server according to the present invention.

Now it is the case that the user uses the service representative inquiry service.

The task officer inquiry server 130 analyzes the user's query, morphologically analyzes the user's query, and extracts a word corresponding thereto (S510). The morphological analysis method is as described above.

When the key word is extracted by the morphological analysis (s520), the analyzed keyword is found in the search structure 610, and if the keyword exists in the search structure 610, a bucket list in the bucket associated with the keyword is obtained ( s530). At this time, each bucket is sorted in order of grade score so that they can be sorted by the person in charge related to the keyword. Accordingly, the first person in charge is determined to be an appropriate person in charge of the keyword (s540), and the information about the person in charge is returned to the user who requested the query (s550).

6 is a structural diagram showing a server representative query server according to the present invention.

As mentioned above, there are buckets 620 associated with various keywords in the terminal of the search structure 610. In the bucket 620, there are email address IDs for various people in charge, which are sorted in order of high rank score. Each e-mail address ID stores the e-mail address of the person in charge, name, task, grade score, employee number, specialty field, and detailed task, so that the user can easily contact the appropriate person in charge.

As described above, in the detailed description of the present invention, specific embodiments have been described, but various modifications are possible without departing from the scope of the present invention. Therefore, the scope of the present invention should not be limited to the described embodiments, but should be defined by the claims below and equivalents thereof.

As described above in detail, according to the system and method of the service representative inquiry service using the e-mail according to the present invention, in the inquiry or organization chart for the person in charge through the telephone in the organization that performs communication with his work using the e-mail This can reduce the time and effort involved in inquiring staff.

1 is a block diagram showing the structure of a service representative inquiry service system using an e-mail according to the present invention.

2 is an exemplary view showing an email client screen according to the present invention.

Fig. 3 is a flow chart showing the sending of an email in an email client server according to the present invention.

4 is a process flow diagram illustrating email reception at an email server in accordance with the present invention.

5 is a flow chart showing a query service in the person in charge of the inquiry server according to the present invention.

6 is a structural diagram showing a person in charge server inquiry according to the invention.

Claims (8)

An email client server that checks the mail types of "business mail", "business reply mail", and "other" to create an email, analyzes the mail type by receiving the mail from the email client server, and the mail type is "business mail." In the system of the person in charge of the inquiry service using an e-mail including an e-mail server which stores and sends the e-mail in case of "business reply mail" and sends the e-mail immediately when the e-mail type is "other", Extract the keyword by analyzing the morpheme of the query input from the user, and when the mail is sent from the e-mail server, the morphological analysis is performed to the e-mail address, name, responsible task, company number, the relevant specialty field, details of the mail matching the keyword A task manager inquiry server that stores transceiver information, such as a rating score, which is a score that scores the relationship between a task, a transceiver, and a keyword, and then provides a user with a query request information based on the stored transceiver information. Business personnel inquiry service system using an e-mail, characterized in that it comprises a. delete delete The method of claim 1, The rating score is increased if the same transceiver information is stored again for the same keyword. delete The method according to claim 1 or 4, If the keyword is present in the subject of the e-mail, the rating score is twice as many points than the case in which the keyword is present in the body of the e-mail inquiry service system, characterized in that. The method according to claim 1 or 4, Sender information of the e-mail stored for each keyword is a person in charge e-mail inquiry service system, characterized in that sorted in order of high. In the business person inquiry service method using e-mail, Person inquiries server, Receiving a query from a service representative inquiry service user; Extracting a keyword by stemming the query; Finding sender / receiver information of the mail matching the keyword; And And providing the sender information having the highest rating score among the sender information of the mail to the user.