KR100352374B1 - Emergence Call Service Structure and Operation in Advanced Intelligent Network System - Google Patents

Abstract

The present invention relates to an emergency communication method using a public communication network, in particular, the service control system 101, the service management system 102, the signal network 103, the service exchanger 104 and the intelligent information providing system 105 By adjusting the functions of each component of the next-generation intelligent network to form a structure suitable for emergency contact, through the first process of verifying the subscriber for the emergency call service processing using the next-generation intelligent network system, and through the authentication process of the first process The second process of processing the service selection of the subscriber determined that the service processing request is possible; and if the service selected through the second process is the recording request, when the processing of the service is completed, the emergency call voice is completed through the completion path of the processing. Subscription that the service processing request is determined to be possible through the authentication process of the first process after the third process of recording a message and the third process When the emergency call service is requested through the second process, if the processing of the service is completed, a fourth process of delivering the emergency call voice message recorded in the third process through the completion path of the processing. By applying the emergency call service processing method, it is possible to implement message delivery such as emergency contact more easily and conveniently, so that even if the call attempt with the first contact number fails, the message can be automatically delivered to the second and third contact points. At the same time, the system can recognize whether the recipient has actually confirmed.

Description

Emergency call service construction system using next generation intelligent network system and its operation method {Emergence Call Service Structure and Operation in Advanced Intelligent Network System}

The present invention relates to an emergency communication method using a public communication network, and more particularly, to an emergency call service construction structure and its operation method using a next generation intelligent network system, which is currently in the spotlight.

In general, modern people are becoming increasingly specialized, and their tendency to maintain their own houses due to busy life and different lifestyles is increasing, and according to this tendency, the number of elderly people living alone is increasing, and the industrial structure is diversified. As the specialization in accordance with the acceleration of SOHO has been increasing.

In this case, if an elderly person living alone has an accident or other emergencies, she wants to make an emergency call to her neighbors, or to make an emergency call to employees who work from home, or in separate laboratories. Conventional methods used in case of emergency convocation of working researchers, etc. are mainly for contact information of each convocation, and relay contact method using emergency communication network is used, and electromechanical method is Korean patent. As described in Published Patent Publication No. 1997-064140, there was a method of using the function button of the telephone and the database of the service center to transmit the emergency rescue contents to the rescue department through fax milling.

However, in the conventional method described above, transmission emergency call and telephone product purchase systems are known in the related art, but in case of transmission emergency call system, emergency rescue requests using telephones are practically under emergency situations where the rescue requester is monitored by the abuser. There is an impossible closure, and when you are in a very difficult place to go out and buy a food delivery order or delivery of goods quickly, you do not know where the restaurant is located and where you want to buy. In addition, when delivering the purchased goods, the order of the buyer's residence is unclearly guided, resulting in a wrong delivery.

In addition, the method described in Korean Patent Laid-Open Publication No. 1999-047795 as another conventional method is a way to enable emergency call according to the service water supply using the TRS terminal, TRS controller and database, the effect is that all TRS terminals This means that it is possible to receive emergency broadcasts immediately upon the caller's emergency call request. This conventional method not only wastes channel resources but moreover, only text broadcasting information is transmitted in a single echo. It has the disadvantage of not being able to.

An object of the present invention for solving the problems of the prior art as described above is to build an emergency convocation contact network system using a next-generation intelligent network, it is possible to easily and conveniently implement message delivery, such as emergency contact, using the first If a call attempt fails with a contact number (if the message cannot be delivered by one contact), the system can recognize whether or not the recipient actually confirmed the message while automatically enabling the message to be delivered to the second and third contacts. The purpose of the present invention is to provide an emergency convocation service construction structure and operation method using a next-generation intelligent network system.

Moreover, there is an additional purpose of adding a reservation function so that a message can be simultaneously and accurately delivered to a plurality of times at a desired time.

1 is a block diagram of a next generation intelligent network to which the present invention is applied.

Figure 2 is an emergency call service logic processing diagram of a service control system to which the present invention is applied.

Figure 3 is an exemplary message transfer processing procedure when the receiver wants to connect to another called number after the call connection to the first contact number according to the emergency list to which the present invention is applied.

Figure 4 is an exemplary message transfer processing procedure to the second number in the case of no answer when attempting to call the first contact number according to the emergency list to which the present invention is applied.

※ Explanation of code about main part of drawing ※

101: service control system 102: service management system

103: signaling network 104: service exchange

105: intelligent information system

A feature of the emergency call service construction structure using the next generation intelligent network system according to the present invention for achieving the above object is to use the No.7 common line signaling method recommended by ITU-T and to support the interaction between network elements. A signaling network using an intelligent network application protocol (INAP), which is an application protocol of a higher TCAP; Allows any user in the preset database to access the signaling network, detects intelligent network services, communicates with other network elements connected to the signaling network, and responds to received commands. A service exchanger having; A local exchange that transfers control of the call to the service exchange when the intelligent network service call occurs in the non-IST, and accommodates the subscriber to proceed with the intelligent network service under the control of a service control system; With special resources such as customized announcement, voice recognition, speech synthesis, voice recording, DTMF digit collector, fax transceiver, etc., it provides special resources through flexible interaction between user and intelligent network to provide intelligent services related to emergency call. An intelligent information providing system to make it possible; It has its own database, manages preset data related to any subscriber to provide intelligent network service to the database, and stores and manages log data related to temporary services, which is connected to all network elements of the intelligent network. A service management system for providing reference data capable of managing the whole; And a service logic program and some data necessary for intelligent network service processing, connected to the service exchanger and the intelligent information providing system through the signal network, and connected to a service management system through a data network or an internal connection network. It is to include the service control system that is in charge of the operation of emergency call by in charge of the overall operation of.

Features of the operation method in the emergency call service construction structure using the next generation intelligent network system according to the present invention for achieving the above object, the first process of verifying the subscriber for the emergency call service processing using the next generation intelligent network system, and the first A second process of processing the service selection of the subscriber determined that the service processing request is possible through the authentication process of the process; and when the service selected through the second process is the recording request, the processing of the corresponding service is completed. The third process of recording the emergency call voice message through the completion path, and the subscriber determined that the service processing request is possible through the authentication process of the first process after the third process, the emergency call service through the second process. If requested, when the processing of the service is completed, Was recorded in the third step is to convene an emergency and a fourth step of forwarding a voice message.

An additional feature of the operation method of the emergency call service construction structure using the next-generation intelligent network system according to the present invention for achieving the above object further includes a reservation process for the subscriber to reserve the time point of the fourth process arbitrarily; have.

As a further feature of the operation method of the emergency call service construction structure using the next generation intelligent network system according to the present invention for achieving the above object, the fourth step is to access the data table of the preset contact number and then the next generation intelligent network. A first step of attempting to access a call by requesting a large number of calls according to a list to a service exchange using a call initiation operation, which is an application protocol, and a receiver corresponding to a contact number for which a call is requested through the first step. If the answer is not answered, the receiver corresponding to the second step of continuously requesting a call attempt to the service exchange by checking another contact number in the data table, and the corresponding contact phone number requesting a call connection through the first or second step Responds to the emergency call recorded through the third process It is to include a third step of transmitting the information.

As an additional feature of the operation method of the emergency call service construction structure using the next-generation intelligent network system according to the present invention for achieving the above object, when the emergency call voice content is transmitted through the third step, the receiver meets the purpose of receiving the message. A requesting step of performing a digit selection request for confirming whether the party is a party, a confirmation step of collecting whether the recipient selects a specific digit through the requesting step, and confirming whether the party is a party, and a confirming party If it is determined that the reception result is recorded in the log file and the call is terminated, and if it is determined that the party is not a party through the verification step, the call exchanger receives the contact number of the message receiver and requests the service exchange to connect to the corresponding number. It further includes a re-progression step to proceed again to the first step after It is used.

According to the present invention, there is provided a computer-readable recording medium having recorded thereon a program for executing an operation method on an emergency call service construction structure using a next-generation intelligent network system as described above.

Hereinafter, an embodiment of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram of a next generation intelligent network to which the present invention is applied.

The next generation intelligent network includes a service control system 101, a service management system 102, a signal network 103, a service exchanger 104, and an intelligent information providing system 105.

Among the above-described components, the service control system 101 has a service logic program (SLP) and some data necessary for intelligent network service processing, and the service switch 104 and the intelligent network through the signal network 103. It is connected to the information providing system 105, and is connected to the service management system 102 through a data network or an internal connection network.

In addition, the service control system 101 may have the same type of service logic program or data in multiple service control systems in order to improve the reliability of the intelligent network service or to share the load among other service control systems. Functionally, it may optionally include a service control function and a service data function.

In addition, the service management system 102 of the above-described components is a management system supporting the service control system, and manages the data of subscribers necessary for service control, so that the service control system using the service management system 102 The service related database of 101 may be centrally managed, and the entire intelligent network may be managed by being connected to all network elements of the intelligent network.

Moreover, the service management system 102 has its own database, so that the service data stored in the memory database of the service control system 101 and the service related log data which were temporarily stored in the file system in the service control system 101 are stored. Keep and manage it.

In addition, among the above-mentioned components, the signal network 103 uses the No. 7 common line signaling method recommended by the Telecommunication Standardization Sector for International Telecommunication Union (ITU-T), and the service control system 101 and the service exchanger. (105), and an intelligent network application protocol (INAP), which is an application protocol on top of a transmission control application part (TCAP) for supporting interaction between network elements such as the service control system 101 and the intelligent information providing system 105, etc. Intelligent Network Application Protocol).

In addition, the service exchanger 104 of the above-described components allows the user to access the intelligent network, and has a function of detecting an intelligent network service, a communication function with other network elements of the intelligent network, and a response function for a received command. have.

In addition, the intelligent information providing system 105 of the above-described components has special resources such as customized announcement, speech recognition, speech synthesis, voice recording, DTMF digit collector, fax transceiver, etc., flexible between the user and the intelligent network It provides special resources through interactions and enables intelligent network services.

Finally, the local exchange 106 accepts the subscriber 107 with an existing exchange system, usually without an intelligent network function. That is, when an intelligent network service call occurs in a non-ISC switch, the control is transferred to the service exchanger to accommodate the subscriber to proceed with the intelligent network service under the control of the service control system.

With reference to Figure 2 attached to the flow according to the emergency call service logic in the service control system to which the present invention having the above components are applied.

First, when a subscriber attempts an emergency call service, the service exchanger 104 recognizes an intelligent network service call and initially detects a corresponding service access code (SAC) and a subscriber number with a service control system (IDP). Point) Send via operation.

Therefore, when the service control system 101 receives the intelligent network service call recognition notification from the service switcher 104 through the process of step S201, the service control system 101 proceeds to step S202 to analyze the service access code and perform an authentication procedure for the subscriber. .

If the authentication procedure is normally performed through the process of step S202, the service logic program corresponding to the service access code is driven (S203). In accordance with the service logic program driven through the process of step S203, the announcement is sent to collect the service selection digit desired by the subscriber (S204).

At this time, the digit N selected by the user has a range of '1', '2' and '3'. If the digit N selected by the user is smaller than 1, the digit N is recognized as a user's selection error and the process proceeds to step S204. On the other hand, if the digit N selected by the user is greater than 3, the user is also recognized as a selection error.

If the user's selection digit N collected in step S204 is '1', the process proceeds to step S205 to send a message delivery contents recording announcement broadcast to record the corresponding message, and the user's selection digit N is '2'. ', Proceeds to step S210 to transfer the recorded message to the contact phone number to generate a call, and if the user's selected digit N' 3 'proceeds to step S208 message delivery time It is divided into three processes, such as the process of making a reservation and automatically generating and delivering a call at the scheduled time.

In this case, when the process proceeds to step S205 in step S204, that is, when the user's selection digit N is '1', the message to be transmitted through the process of step S205 is collected and recorded through announcement broadcast, and then the process proceeds to step S206. If the content of the recorded message is confirmed to be correct, and only when it is determined that it is confirmed in step S206, the flow advances to step S207 to store the message in the emergency call corresponding database. At this time, the stored message corresponds to the message to be delivered to the counterpart during an emergency call.

If the process proceeds from step S204 to step S208, i.e., if the user's selection digit N is '3', in step S208, a time for generating an emergency call service call is input through the announcement broadcast, and the process of step S209 is performed. The user is confirmed whether the time set in the process of step S208 is correct.

After performing the process of step S207 or the process of step S209, the flow proceeds to step 204, where the user's selection digit is collected in step S204 as described above.

Unlike the case described above, when the process proceeds from step S204 to step S210, that is, when the user's selection digit N is '2', a call is generated and transferred to the contact phone number through the process of step S210. In step S211, the contact telephone number is retrieved from the emergency call database list, and a large number of call generation is requested to the service switcher using an Initiate Call Attempt (ICA) operation, which is a next-generation intelligent network application protocol.

If the receiver corresponding to the telephone number requesting the call originating through the process of step S211 does not respond, the second and third contact numbers of the emergency call database are checked through the process of step S212 to continue requesting the call attempt to the service exchange. do.

On the other hand, if the receiver corresponding to the telephone number requesting the call originating through the process of step S211 responds, the process proceeds to step S213 to request the emergency information voice recording contents to be sent to the intelligent information providing system 105, and the process of step S214 is performed. The process collects digits to confirm that the message has been delivered to you.

The digit collected in step S214 is determined in step S215, where the digit M selected by the user has a range of '1', '2' and 'other', and if the digit N selected by the user is '1' or If it is determined that it is in the range other than '2', it is determined that the receiver does not respond to the digit collection, and the flow proceeds to step S216. In the process of step S216, the second contact number of the emergency call database is searched and the call switch is requested to the service switcher (SSP) 104 by the corresponding number.

When the message is correctly delivered to the user by the judgment of step S215, that is, when the collected digit M is '1', the process proceeds to step S217 to record the reception result in the log file and ends the call.

On the other hand, if the receiving side responds by the determination of step S215 but is not the receiving party of the message, that is, if the collected digit M is '2', the process proceeds to step S218 to receive the contact phone number of the message receiver. After requesting the call connection to the corresponding number to the service switchboard (SSP) 104, the process proceeds to the step S213 again.

The following service procedure shows the process of service procedure through user interaction.

3 is a diagram illustrating a message delivery process when a receiver wants to connect to another called number after connecting to a first contact number according to an emergency list to which the present invention is applied.

Following the description of Figure 2 describes the message delivery procedure according to the emergency list.

If the incoming call is answered by the service exchanger (S301 to S308), but the message receiver is not the user, that is, the contact telephone number (for example, 02-433-2464) that can receive the current message is entered (S309). The intelligent information providing system sends the collected telephone number to the service control system (S310), and the service control system requests a call connection to the corresponding number (for example, 02-433-2464) to the service exchanger (S311). In the corresponding number, the receiving party responds to the incoming call and the emergency call message is normally delivered (S312 ~ S320).

4 is a diagram illustrating a message transfer processing procedure to a second number when a call is attempted to a first contact number according to an emergency list to which the present invention is not answered.

Following the description of Fig. 2, the message delivery procedure according to the emergency list will be described.

If there is no incoming response to the call attempted by the service switcher (S401 to S405), the service control system instructs the service switcher to search for a second contact established in the emergency call database and attempt the call (S406 and S407).

In this way, if the call is not successfully made to the first contact, the call is attempted to the second contact, and if the second contact is also failed, the call is sequentially made to the third contact.

If the message is normally delivered to the message recipient in the second contact (if the message is correctly delivered to the person), the call is terminated normally (S408 to S420).

While the invention has been shown and described in connection with specific embodiments thereof, it will be appreciated that various modifications and changes can be made without departing from the spirit and scope of the invention as indicated by the claims. Anyone who owns it can easily find out.

By applying the emergency call service construction structure and its operation method using the next-generation intelligent network system operating as described above, it is possible to more easily and conveniently implement the delivery of messages, such as emergency contact, if the call attempt to the first contact number ( If the message cannot be delivered by one contact) The system can recognize whether the recipient actually confirms the message while automatically enabling the message to be delivered to the second and third contact points.

Claims (8)

delete delete delete In the operation method of construction of emergency convocation service using next generation intelligent network system, A first step of verifying a subscriber for handling an emergency call service using a next generation intelligent network system; A second step of processing a service selection of a subscriber determined to be able to request service processing through an authentication procedure of the first step; A third step of recording an emergency call voice message through a completion path of the processing when the processing of the service is completed when the service selected through the processing is the recording request; And If the subscriber who has determined that the service processing request is possible through the authentication process of the first process after the third process requests the emergency call service through the second process, when the processing of the service is completed, the completion path of the process is completed. Including a fourth process for transmitting the emergency call voice message recorded in the third process through, The fourth process, A first step of accessing a data table of a preset contact telephone number and attempting to access a call by requesting a large number of calls according to a list to a service switch using a call initiation operation that is a next-generation intelligent network application protocol; A second step of continuously requesting a call attempt to the service exchanger by checking another contact number in the data table if the receiver corresponding to the contact number requesting the call connection through the first step does not respond; And A third step of transmitting the emergency call voice content recorded through the third process when the receiver corresponding to the contact target phone number requesting the call connection in the first or second step is answered; Emergency call service processing method comprising a. The method of claim 4, wherein And a reservation process in which the subscriber arbitrarily reserves the time of performing the fourth process. delete The method of claim 4, wherein A request step of performing a digit selection request for confirming whether the receiver is a party corresponding to a message reception purpose when the emergency call voice content is transmitted through the third step; A confirmation step of confirming whether a party is collected by collecting the specific digit when the receiver selects a specific digit through the request step; An end step of recording the reception result in a log file and ending the call if it is determined that the party is the user through the verification step; And If it is determined that the party is not a party through the confirmation step, and receives the contact number of the message recipients, the service switch requesting the call to the corresponding number further comprises the step of proceeding to proceed again to the first step How to handle emergency services. On your computer, A first step of verifying a subscriber for handling an emergency call service using a next generation intelligent network system; A second step of processing a service selection of a subscriber determined to be able to request service processing through an authentication procedure of the first step; A third step of recording an emergency call voice message through a completion path of the processing when the processing of the corresponding service is completed when the selected service is the recording request; And If the subscriber who has determined that the service processing request is possible through the authentication process of the first process after the third process requests the emergency call service through the second process, when the processing of the service is completed, the completion path of the process is completed. Including a fourth process for transmitting the emergency call voice message recorded in the third process through, The fourth process, A first step of accessing a data table of a preset contact telephone number and attempting to access a call by requesting a large number of calls according to a list to a service switch using a call initiation operation that is a next-generation intelligent network application protocol; A second step of continuously requesting a call attempt to the service exchanger by checking another contact number in the data table if the receiver corresponding to the contact number requesting the call connection through the first step does not respond; And A third step of transmitting the emergency call voice content recorded through the third process when the receiver corresponding to the contact target phone number requesting the call connection in the first or second step is answered; A computer-readable recording medium capable of executing an emergency call service processing program comprising: a.