KR100343175B1 - Automatic notification device and method of after-sales service information of electronic equipment - Google Patents

Abstract

The present invention relates to an after-sales service information automatic notification device and method for electronic devices for automatically displaying after-sales service information such as simple first aid tips and service center telephone numbers when an abnormality occurs in the electronic device.

The present invention relates to a service information notification device of an electronic device, comprising: a memory storing information on a simple first aid method according to a bad symptom at a specific address and service data for a telephone number of a service center, and whether the electronic device is in an abnormal state; An abnormal state determining unit for generating an abnormal state signal when the abnormal state signal is determined, reading service data stored at the specific address of the memory when the abnormal state signal is generated, and displaying a service information display mode. A controller for converting a low mode, a text signal generator for converting service data read from the memory by the controller into a text signal, and displaying the text signal generated by the text signal generator in the service information display mode. Including a display unit for Characterize

According to the present invention, even if a user loses the instruction manual, the service information can be conveniently provided.

Description

Automatic notification device and method of after-sales service information of electronic devices

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an apparatus and method for displaying information related to service of an electronic device. In particular, the electronic device is an after-sales device for automatically displaying after-sales service information such as simple first aid tips and service center telephone numbers in case of an abnormality in the electronic device. Service information automatic notification device and method.

The supplier of the product shall enclose the user's manual containing the instructions for use of the product in the electronics box, a brief first aid method in case of a quality problem during use of the product, and a telephone number of the service center. Sell to.

Therefore, when a purchaser of a product purchases an electronic device product and uses the product for the first time, it is common to install and use the product with reference to the instruction manual packed with the electronic device.

In addition, as the time elapses from the purchase date of the electronic device, the necessity of the instruction manual is almost eliminated, and thus the instruction manual is often lost or discarded.

However, the electronic device has a higher probability of failure as the product is used. If a malfunction occurs while using an electronic device, it is common to find a user manual. In this case, if the user manual is lost, find out the telephone number of the service center through the telephone number guide, and call the service center. After describing the fault condition of the electronic device, I had to receive first aid or after-sales service.

Therefore, if the user manual is lost in the case of using an electronic device in the prior art, the procedure described above should be followed. There was a problem in that the electronics could not be used because the center could not help and could not take appropriate measures for the nonsense abnormal condition.

The technical problem to be achieved by the present invention is an electronic device that automatically displays service information such as a simple first aid method and a telephone number of a service center in case of an abnormality when using an electronic device product to solve the above problems. It is to provide an after-sales service information automatic notification device and method.

1 is a block diagram of an automatic after-service information notification device of the electronic device according to the present invention.

2 is a flowchart of a method for automatically notifying after-sales service information of an electronic device according to the present invention.

In order to achieve the above technical problem, the after-service information automatic notification device for an electronic device according to the present invention is a service information notification device for an electronic device. A memory storing service data for a number, an abnormal state determining unit for determining an abnormal state of the electronic device, and generating an abnormal state signal when the abnormal state is determined, and when the abnormal state signal is generated, A controller for reading service data stored in the specific address of the memory and converting a mode to a service information display mode, a text signal generator for converting service data read from the memory by the controller into a text signal, and Character signal generated by the character signal generator It characterized in that it comprises a display for displaying in the service information display mode.

In order to achieve the above another technical problem, the automatic after-sales service information notification method of an electronic device according to the present invention is a service information notification method for an electronic device, comprising: (a) a simple emergency action method according to a bad symptom in a predetermined region of a memory; Storing information about the service information on the telephone number of the service center, (b) determining whether the electronic device is in an abnormal state, and (c) determining that the abnormal state is a result of the determination of the step (b). And (d) converting the service data read in the step (c) into a text signal, and (e) the step (d). And displaying the text signal generated by the display through the display means.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

As shown in FIG. 1, the apparatus for automatically notifying after-sales service information of an electronic device according to the present invention includes a memory 101, a control unit 102, an abnormal state determination unit 103, a text signal generation unit 104, and a display unit. 105, the key input unit 106 is provided.

At a specific address of the memory 101, information on a simple first aid method according to a bad symptom and service data for a telephone number of a service center are initially stored.

In other words, if the power is not supplied, classification is performed by bad symptoms such as when photography is not normally executed, and simple first aid measures are stored in the memory.

As an example, if the camcorder does not perform the power-on operation, firstly, "Check that the A / C power cord is properly plugged into 220V". Second, "make sure it is not discharged when using batteries". Third, "Make sure the fuse is broken." "Contact the service center if the power is not supplied without abnormality in the above check items." The service data corresponding to the description of the emergency measures such as the above are stored in the memory.

The abnormal state determination unit 103 determines the key command input to the key input unit 106 and the state executed by the control unit 102, and determines that the abnormal state is not converted to a mode corresponding to the input key command. Generate an abnormal status signal.

For example, when the user inputs the power-on key through the key input unit 106, the abnormal state determination unit 103 receives the information about this through the control unit 102 and the power-on command by the control unit 102. When the operation is normally executed and the power is switched from the power off mode to the power on mode, it is converted to the mode corresponding to the power on key command. However, when the execution mode of the control unit 102 maintains the power-off mode even though the power-on key is input, the execution mode for the power-on key command is different from the power-off mode in the abnormal state determination unit 103. It determines that it is an abnormal state and generates an abnormal state signal.

When the abnormal state signal is input from the abnormal state determination unit 103, the control unit 102 reads out the service data stored at a specific address of the memory 101 and outputs it to the text signal generation unit 104.

The text signal generating unit 104 converts the text signal corresponding to the input service data and outputs the converted text signal. The text signal in this case can be configured to be displayed in the on-screen display mode.

In the display unit 105, when a service information display command is input from the control unit 102, a text signal for service information generated by the text signal generation unit 104 is displayed through display means (liquid crystal display element, image pickup tube, etc.). Let's do it.

Next, a method of automatically notifying after-sales service information of an electronic device according to the present invention will be described with reference to the configuration of FIG. 1 with reference to the flowchart of FIG. 2.

In step 201, a specific address of the memory 101 is classified according to a bad symptom, and data about service information, such as a description of emergency measures and a telephone number of a service center, is stored.

In step 202, it is determined whether an abnormal state has occurred in the electronic device being used. That is, it is determined whether the mode execution for the input key command is normally performed.

In step 203, when it is determined that the electronic device fails to execute the input key command normally, the data regarding the service information initially stored in step 201 is read out from the memory.

In step 204, data on service information read in step 203 is converted into a text signal.

In step 205, when an abnormal state is generated and converted to the service information display mode, the text signal converted in step 204 is displayed through various display means.

In the event that an error occurs in the electronic device used by the above operation, the service information stored in the memory is automatically read and displayed, so that the user can easily take emergency measures even if the user's manual is lost. For defects that cannot be solved, the after-sales service can be conveniently contacted by calling the displayed service center.

As described above, according to the present invention, when an abnormality occurs when the electronic device is used, the user can automatically display service information such as first aid method and service center telephone number according to the bad condition, thereby automatically displaying the user's manual. Even if you lose the service information can be conveniently provided.

Claims (3)

In the service information notification device of the electronic device, A memory storing information on a simple first aid method according to a bad symptom and service data for a telephone number of a service center at a specific address; An abnormal state determination unit for comparing the mode corresponding to the input key command with the executed current mode and generating an abnormal state signal when it does not match; A controller for reading service data stored at the specific address of the memory and converting a mode to a service information display mode when the abnormal state signal is generated; A text signal generator for converting the service data read from the memory by the controller into a text signal; And And a display unit for displaying the text signal generated by the text signal generator in the service information display mode. The apparatus of claim 1, wherein the display unit displays the text signal in the service information display mode by an on-screen display method. In the service information notification method of the electronic device, (a) storing information on a simple first aid method according to a bad symptom and service data for a telephone number of a service center in a predetermined area of the memory; (b) comparing a mode corresponding to the input key command with the current mode executed, and determining an abnormal state if it does not match; (c) if it is determined that the abnormal state is found in the step (b), reading the service data stored in the step (a); (d) converting the service data read in step (c) into a text signal; And and (e) displaying the text signal generated in step (d) through the display means.