KR100259057B1 - Method for replying about received message in a voice mail system - Google Patents

Method for replying about received message in a voice mail system Download PDF

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KR100259057B1
KR100259057B1 KR1019970076061A KR19970076061A KR100259057B1 KR 100259057 B1 KR100259057 B1 KR 100259057B1 KR 1019970076061 A KR1019970076061 A KR 1019970076061A KR 19970076061 A KR19970076061 A KR 19970076061A KR 100259057 B1 KR100259057 B1 KR 100259057B1
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South Korea
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message
voice
subscriber
controller
controls
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KR1019970076061A
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Korean (ko)
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KR19990056083A (en
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배미숙
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윤종용
삼성전자주식회사
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H04M3/53341—Message reply
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)

Abstract

PURPOSE: A method for answering to a receiving message in a VMS(Voice Mailing System) is provided to confirm a received voice message, and to transmit an answering message to a transmitting mailing system. CONSTITUTION: If a call is connected, a controller(22) controls a voice processor(23) to generate a guide message, and delivers the guide message through a subscriber connector(21). If a play key is inputted by a subscriber, the controller(22) checks whether a recorded message exists. If so, the controller(22) controls the voice processor(23), and generates the stored message, then delivers the message to the subscriber through the subscriber connector(21). The controller(22) checks whether a received message play is completed. If so, the controller(22) controls the voice processor(23), and delivers a guide message, such as a message deletion or an instant transmission, to the subscriber. The subscriber presses an instant transmission selecting key. The controller(22) controls the voice processor(23) to deliver a guide announcement for recording. If the subscriber inputs an answering voice message, the controller(22) controls the voice processor(23) to deliver a guide message to the subscriber. If the subscriber presses a message transmission selecting key, the controller(22) controls the voice processor(23), and plays the voice message to transmit the voice message to the transmitting mailing system.

Description

음성사서함장치에서 수신메세지에 대한 답장방법How to reply to incoming messages in voicemail device

본 발명은 수신음성메세지에 대한 회신방법에 관한 것으로, 특히 음성사서함장치에 수신된 음성메세지를 확인한 후 발신사서함으로 답장메세지를 전송하는 방법에 관한 것이다.The present invention relates to a reply method for a received voice message, and more particularly, to a method for transmitting a reply message to an outgoing mailbox after checking a received voice message in a voice mailbox device.

통상적으로 음성사서함장치에서는 사용자가 자신의 사서함에 메시지가 수신되어 있는지 확인하기 위해서는 자신의 사서함으로 전화를 걸은 후 수신메세지가 있으면 수신된 음성메세지를 재생하여 확인한다. 그런후 발신사서함으로 답장을 보내기 위해서는 #키를 누르게되면 다시 안내멘트가 송출되며, 이 안내멘트에 따른 번호를 다시 선택하여 음성안내메세지에 응답하여 답장할 음성메세지를 녹음한 후 발신을 선택하여 발신된 사서함으로 답장메세지를 전송하도록 하고 있다.In general, in a voice mail apparatus, in order to check whether a message is received in a user's mailbox, the user calls the user's mailbox and checks the received voice message by playing the received message. Then, to send a reply to the outgoing mailbox, press the # key to send the announcement again, select the number according to the announcement again in response to the voice prompts to record the voice message to reply, select Send to send The reply message is sent to the mailbox.

그러므로 상기와 같이 종래의 음성사사함장치에서 수신된 음성메세지에 답장을 하기 위해서는 수신된 음성메세지를 확인한 후 다시 #키를 눌러 메뉴선택 안내 메시지를 들고 그 메뉴선택 안내 메세지에 따라 녹음을 하기 위한 코드를 다시 선택하여 녹음한 후 발신코드를 다시 선택하여 답장할 녹음메세지를 송출하도록 되어 있어 답장을 하기 위해 여러번의 키를 복잡하게 조작하여야 하며, 이로인해 답장을 하는 시간도 많이 소요되는 문제점이 있었다.Therefore, in order to reply to the voice message received by the conventional voice mail device as described above, after confirming the received voice message, pressing the # key again, a menu selection guide message is held, and a code for recording according to the menu selection guide message. After selecting again to record and selecting the calling code again to send a recording message to reply, it is necessary to complexly manipulate several keys in order to reply, which causes a lot of time to reply.

따라서 본 발명의 목적은 음성사서함장치에서 수신메세지를 확인한 후 즉시 답장할 메세지를 녹음하여 발신음성사서함으로 전송하도록 하여 답장을 하는 시간을 절약할 수 있는 수신음성메세지에 대한 회신방법을 제공함에 있다.Accordingly, an object of the present invention is to provide a method for replying to an incoming voice message which can save a time for replying by recording a message to be immediately answered after confirming the received message in the voice mailbox device and transmitting the message to the outgoing voice mailbox.

본 발명의 다른 목적은 음성사서함장치에서 수신메세지를 확인한 후 답장메세지를 전송할 시 키조작을 간소화할 수 있는 수신음성메세지에 대한 회신방법을 제공함에 있다.Another object of the present invention is to provide a method for replying to a received voice message, which can simplify key operation when sending a reply message after checking the received message in the voice mailbox device.

도 1은 본 발명이 적용되는 사설교환기에 접속된 음성사서함장치의 블럭구성도1 is a block diagram of a voice mail device connected to a private exchange to which the present invention is applied.

도 2는 본 발명의 실시에에 따른 수신메세지에 대한 즉시회신 제어흐름도2 is an immediate reply control flow diagram for a received message according to an embodiment of the present invention.

상기 목적을 달성하기 위한 본 발명은, 외부에서 자신의 음성사서함에 전화를 걸어 수신된 음성메세지를 확인한 후 즉시회선 선택키를 입력시키고, 상기 즉시회선 선택키가 입력될 시 안내메세지를 송출하여 답장할 음성메세지를 입력하도록 하여 녹음하며, 메세지전송 선택키가 입력될 시 상기 녹음한 답장 음성메세지를 재생하여 발신사서함으로 전송함을 특징으로 한다.In order to achieve the above object, the present invention calls the voice mail box from the outside, checks the received voice message, inputs an instant line selection key, and sends out a prompt message when the instant line selection key is input. The voice message to be recorded is input, and when the message transmission selection key is input, the recorded reply voice message is reproduced and transmitted to the outgoing mailbox.

도 1은 본 발명이 적용되는 사설교환기에 접속된 음성사서함장치의 블럭구성도이다.1 is a block diagram of a voice mail device connected to a private exchange to which the present invention is applied.

사설교환기 10에 음성사서함장치 20이 연결되어 있으며, 사설교환기 10은 각 음성사서함으로 연결되도록 스위칭을 제어하고 각 내선가입자에게 통화스위칭을 젱어하고 사용자에게 각종 서비스를 제공하도록 한다. 상기 음성사서함장치 20은 가입자 접속부 21, 제어부 22, 음성처리부 23, 메인메모리 24, 디스크 제어부 25로 구성되어 있다. 제어부 22는 사설교환기 10으로부터 수신되는 음성메세지를 녹음하거나 녹음한 메세지를 음성신호로 재생하여 사설교환기 10으로 출력되도록 제어한다. 메인메모리 24는 음성사서함장치의 제어동작에 대한 프로그램을 저장하고, 음성정보를 저장하고 있다. 가입자 접속부 21은 사설교환기를 통해 접속된 가입자가입력한 DTMF신호 또는 음성을 전송받아 제어부 22로 전달한다. 음성처리부 23은 제어부 22의 제어를 받아 음성데이터를 압축하고 압축된 음성데이터를 재생한다. 디스크 제어부 25는 음성사서함장치에서 제공하는 데이터 베이스를 관리하고 외부가입자로부터 수신되는 음성데이터를 저장하여, 또한 내부가입자가 송신할 음성메세지를 저장한다.The voice mailbox device 20 is connected to the private exchange 10, and the private exchange 10 controls the switching to be connected to each voice mailbox, controls call switching for each subscriber, and provides various services to the user. The voice mailbox device 20 includes a subscriber access unit 21, a control unit 22, a voice processing unit 23, a main memory 24, and a disk control unit 25. The controller 22 controls the audio message received from the private exchange 10 to be output to the private exchange 10 by reproducing the recorded message as a voice signal. The main memory 24 stores programs for controlling operations of the voicemail box device and stores voice information. The subscriber access unit 21 receives the DTMF signal or voice input by the subscriber connected through the private exchange and transmits the DTMF signal to the control unit 22. The voice processor 23 compresses the voice data under the control of the controller 22 and reproduces the compressed voice data. The disk controller 25 manages a database provided by the voice mailbox device, stores voice data received from an external subscriber, and also stores voice messages to be transmitted by an internal subscriber.

도 2는 본 발명의 실시에에 따른 수신메세지에 대한 즉시회신 제어흐름도이다.2 is an immediate reply control flow diagram for a received message according to an embodiment of the present invention.

상술한 도 1 내지 도 2를 참조하여 본 발명의 바람직한 실시예의 동작을 상세히 설명한다.1 to 2, the operation of the preferred embodiment of the present invention will be described in detail.

가입자가 자신의 음성사서함장치로 전화를 걸면 101단계에서 제어부 22는 가입자 접속부 21을 통해 호접속 유무를 판단한다. 상기 호가 접속되면 102단계에서 제어부 22는 음성처리부 23을 제어하여 메뉴선택에 대한 안내메세지를 재생하여 가입자 접속부 21을 통해 송출한다. 그러면 전화를 걸은 가입자는 송출되는 메뉴선택안내메세지를 들은후 음성사서함장치 20에 수신된 음성메세지를 재생하기 위한 재생키를 선택하여 누르게된다. 그러면 103단계에서 제어부 22는 재생키가 입력되었는지 검사하여 재생키가 입력되었으면 104단계로 진행한다. 상기 104단계에서 제어부 22는 사서함번호에 해당하는 녹음된 메세지가 있는가 검사한다. 이때 녹음된 수신메세지가 있으면 105단계로 진행하여 제어부 22는 음성처리부 23을 제어하여 사서함번호에 저장되어 있는 메세지를 재생하여 가입자 접속부 21를 통해 가입자에게 송출하고 106단계로 진행한다. 상기 106단계에서 제어부 22는 수신메세지 재생이 완료되었는가 검사하여 수신메세지 재생이 완료되지 않았으면 105단계로 되돌아가고, 수신메세지 재생이 완료되었으면 107단계로 진행한다. 상기 107단계에서 제어부 22는 음성처리부 23을 제어하여 메세지삭제나 즉시회신(즉시발신)를 선택하라는 안내메세지를 가입자 접속부 21을 통해 가입자에게 송출한다. 이때 가입자는 즉시회신 선택키를 누르게되며, 108단계에서 제어부 22는 즉시회신 선택키가 입력되는가 검사하여 즉시회신키가 입력되면 109단계로 진행한다. 상기 109단계에서 제어부 22는 음성처리부 23을 제어하여 녹음을 하기 위한 안내멘트를 송출한다. 그러면 가입자는 안내멘트에 응답하여 답장할 음성메세지를 입력시키면 제어부 22에서는 잉 답장할 음성메세지를 음성처리부 23을 제어하여 녹음하도록 한다. 답장할 음성메세지 녹음이 완료되면 제어부 22에서는 음성처리부 23을 제어하여 예를들어 메세지 전송을 원하면 1번, 녹음한 메세지의 취소를 원하면 2번을 누르라는 안내메세지를 가입자에게 송출한다. 이때 가입자는 메세지전송 선택키를 누르게되며, 110단계에서 제어부 22는 메세지전송 선택키가 입력되는가 검사하여 메세지전송 선택키가 입력되면 111단계에서 제어부 22는 음성처리부 23을 제어하여 상기 답장할 음성메세지를 재생하여 발신 음성사서함으로 전송한다.When the subscriber calls his voicemail device, the controller 22 determines whether the call is connected through the subscriber access unit 21 in step 101. When the call is connected, in step 102, the controller 22 controls the voice processor 23 to reproduce a guide message for menu selection and transmit the message through the subscriber access unit 21. Then, the subscriber who made the call hears the menu selection guide message sent and selects and presses a playback key for playing the voice message received in the voice mail device 20. Then, in step 103, the controller 22 checks whether the play key is input, and if the play key is input, the controller 22 proceeds to step 104. In step 104, the controller 22 checks whether there is a recorded message corresponding to the mailbox number. In this case, if there is a recorded received message, the process proceeds to step 105. The controller 22 controls the voice processor 23 to play the message stored in the mailbox number, and transmits the message to the subscriber through the subscriber access unit 21 and proceeds to step 106. In step 106, the controller 22 checks whether the reception message reproduction is completed, and returns to step 105 when the reception message reproduction is not completed, and proceeds to step 107 when the reception message reproduction is completed. In step 107, the controller 22 controls the voice processor 23 to send a message to the subscriber through the subscriber access unit 21 to select message deletion or immediate reply (immediate call). At this time, the subscriber presses the immediate reply selection key. In step 108, the controller 22 checks whether the immediate reply selection key is input and proceeds to step 109 when the immediate reply key is input. In step 109, the controller 22 controls the voice processor 23 to transmit a guidement for recording. Then, when the subscriber inputs a voice message to reply in response to the announcement, the controller 22 controls the voice processor 23 to record the voice message to be replied to. When the recording of the voice message to be answered is completed, the controller 22 controls the voice processor 23 to send a message to the subscriber, for example, to press once for message transmission and two for canceling the recorded message. At this time, the subscriber presses a message transmission selection key. In step 110, the controller 22 checks whether the message transmission selection key is input. If the message transmission selection key is input, the controller 22 controls the voice processing unit 23 in step 111 to reply to the voice message. Play it and send it to the outgoing voicemail.

상술한 바와 같이 본 발명은 음성사서함장치에서 수신된 음성메세지를 재생하여 확인한 후 즉시회신 선택키를 누른후 안내메세지에 따라 답장할 음성메세지를 녹음하여 메시지 전송키를 누를시 녹음한 답장 음성메세지를 재생하여 발신 음성사서함으로 송출하므로, 수신메세지를 확인한 후 발신 음성사서함으로 답장을 하는 시간을 절약할 수 있으며, 또한 음성사서함장치에서 수신메세지를 확인한 후 답장음성메세지를 전송할 시 키조작을 간소화할 수 있는 이점이 있다.As described above, according to the present invention, the voice message received from the voicemail apparatus is played back and confirmed by pressing the prompt reply selection key, and then recording the voice message to be responded according to the guide message and pressing the message transmission key. Play and send to the outgoing voicemail, so you can save time to reply to the outgoing voicemail after checking the incoming message, and also simplify key operation when sending a reply voice message after checking the incoming message on the voicemail device. There is an advantage to that.

Claims (1)

음성사서함장치에서 수신음성메세지를 확인하고 발신 사서함으로 음성메세지를 보내 답장하는 방법에 있어서,In the method of checking the incoming voice message in the voicemail device and sending a voice message to the calling mailbox, 외부에서 자신의 음성사서함에 전화를 걸어 수신된 음성메세지를 확인한 후 즉시회선 선택키를 입력시키는 과정과,Calling the user's voice mail box from outside and checking the received voice message, and immediately entering the line selection key; 상기 즉시회선 선택키가 입력될 시 안내메세지를 송출하여 답장할 음성메세지를 입력하도록 하여 녹음하는 과정과,When the instantaneous line selection key is input, the process of recording by sending a guide message to enter a voice message to reply, 상기 답장할 음성메세지를 녹음한 후 메세지전송 선택키가 입력될 시 상기 녹음한 답장 음성메세지를 재생하여 발신사서함으로 전송하는 과정으로 이루어짐을 특징으로 하는 음성사서함장치에서 수신메세지에 대한 답장방법.Recording the voice message to be replied to, and when a message transmission selection key is input, the replies to the received message in the voice mail device, characterized in that the process of reproducing the recorded voice message and transmitting it to the calling mailbox.
KR1019970076061A 1997-12-29 1997-12-29 Method for replying about received message in a voice mail system KR100259057B1 (en)

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Cited By (1)

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Publication number Priority date Publication date Assignee Title
US7840209B2 (en) 2004-09-06 2010-11-23 Sk Telecom Co., Ltd. Reply voice message transmission system and method thereof

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US7840209B2 (en) 2004-09-06 2010-11-23 Sk Telecom Co., Ltd. Reply voice message transmission system and method thereof

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