KR0130424B1 - Method for automatically connecting collect using editable announcement machine - Google Patents

Abstract

The caller(A) presses the designated number of a collect call, it is connected to the automatic voice and connecting device of a collect call. As message I is transmitted by the automatic voice announcement collect call and the connection part(40), the control part receives the number inputted and checks the number. When the checked number is 2, the message is broadcasted, and the collect call service is over. If the checked number is I, the control part stores the number inputted by the caller in the memory. And with the memorized phone number, the part calls the receiver thru the channel(4,2). When the receiver does not answer or the line is busy, transmits message 8 and the collect call service is over.

Description

How to Connect Automatic Toll Free Phones Using Editable Guidance Devices

1 is a schematic block diagram showing an automatic toll-free telephone connection apparatus using an editable guide apparatus according to the present invention.

2 is a schematic block diagram showing a typical typical toll free connection device.

3 is a flow chart showing the process of automatically connecting a toll free phone according to a preferred embodiment of the present invention.

* Explanation of symbols for main parts of the drawings

10,20: matching part 30: switching device

40: automatic voice guidance and connection device

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a COLLECT CALL service, and in particular, an automatic toll-free telephone using an editable guide device that enables automatic connection using an editable guide device (ANNOUNCEMENT) without going through an operator of a telephone station guide. It is about a connection method.

In general, the function of the exchange has been continuously developed and added since the emergence of the electronic switch, and special services and additional service functions have also been developed and added to satisfy the user's needs and generate new demand. In particular, in the case of special services or supplementary services, the types and quality of services have been diversified and steadily developed by the efforts of operators to create new demand. One such service is a toll free telephone service.

In general, a toll-free telephone service is a service in which a call is made after receiving an incoming call from a subscriber through an operator of a telephone company information desk, and a telephone fee is charged to the receiver.

A typical typical toll free connection device that performs the function as described above is of the type shown in FIG. As shown in the figure, a conventional toll free connection device includes a matching unit 10, 20, switching device 30, guide 40.

In the same figure, the matching units 10 and 20 are devices for matching the telephone line with the other subscriber desired by the caller.

In addition, the switching device 30 is a device for selectively connecting a telephone line.

In addition, the guide 40 performs a function of asking the other party's intention and adaptively connecting a telephone line when the user wants a toll free telephone, and is performed by an operator of the telephone station.

Next, an operation process of a typical toll free service will be described in detail with reference to the drawings.

First, when the originating subscriber presses a designated number to make a toll free call in a foreign country or a domestic country, the subscriber 40 is connected to the information desk 40. At this time, the operator of the reception desk 40 is given information about the telephone number of the receiving subscriber (I) and the name of the person who wants to make a telephone call. Wait for permission to connect.

In this case, when the called subscriber (B) refuses to connect the telephone, the operator of the information desk 40 notifies the calling subscriber (A) of this fact and connects the calling subscriber (A) with the receiving subscriber (B) telephone line. On the contrary, if the receiving subscriber (B) permits the connection, the operator of the guide 40 is connected to the switching part 30 of the calling subscriber (1) and the switching part 30 and the receiving subscriber (B). (2), which is a connection path with the (), is connected by using the (3) path in the switching unit 30 to form a telephone line.

However, the conventional toll-free telephone service as described above checks the intention of the other subscriber to make a call by manual operation of the operator of the information desk, and then the phone number due to the incorrect pronunciation of the caller in the process of connecting the call. Error and operator error can be caused, there is an uncomfortable problem that can be delayed for a long time.

Accordingly, the present invention is to solve the problems of the prior art as described above, when a subscriber toll-free telephone service request by the subscriber, the automatic response and connection function to generate a voice guidance message using the editable guide device and to the procedure It is an object of the present invention to provide an automatic toll-free telephone connection method using an editable guide device that can automatically call a counterpart subscriber.

In order to achieve the above object, the present invention provides a method for automatically connecting a toll-free telephone, comprising: a first process in which a calling subscriber enters and stores a telephone number of a receiving subscriber who wants to make a telephone call according to a first automatic voice prompt; And a second step of storing a name of the calling subscriber according to a second automatic voice announcement, a third step of calling the receiving subscriber with the telephone number of the receiving subscriber stored in the first step, and the third step. A fourth step of asking the called subscriber to the called party in an editable third automatic voice announcement using the name of the calling subscriber stored in the second step, and allowing the call of the receiving subscriber in the fourth step; Automatic reception using an editable guide device comprising a fifth process of connecting the calling subscriber and the receiving subscriber's telephone line It provides a free telephone connection.

Other objects and various advantages of the present invention will become more apparent from the preferred embodiments of the present invention described below with reference to the accompanying drawings by those skilled in the art.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a schematic block diagram showing an automatic toll free connection device using an editable guide device according to the present invention. As shown in the figure, the present invention has a main feature of the configuration of the conventional guide to replace the toll-free automatic voice guidance and connection portion 40, the automatic voice guidance and connection portion 40 is automatic voice Based on the guidance and the input of the calling subscriber (a) and the telephone push button dial of the called party (b), the telephone line of the subscriber (a) and the subscriber (b) is automatically formed.

Next, the automatic toll free connection method using the editable guide apparatus of the present invention will be described in detail with reference to the flowcharts of FIGS. 1 and 3.

First, when the calling subscriber presses the designated number to make a toll free call, it is connected to the toll free voice and connection device 40 via the paths (1) and (3) (steps 300 and 302).

Next, send message 1 (automatic toll free connection service. Press '1' or '2' if you want to make a call) by toll free voice prompt and connection 40 (step 304). The subscriber receives a number (1 or 2) from the subscriber and checks the number (step 306). At this time, if the checked number is '2', message 2 (Toll Free Service has been terminated. Thank you.) Is sent (step 308) and the Toll Free service is terminated.

Conversely, if the checked number is '1', message 3 (press the X number of the subscriber's area code and the X number of the subscriber you want to call) is sent (step 310) and entered from the calling subscriber. The stored telephone number in memory (step 312), and to confirm the entry of the telephone number, the message 4 (the recipient's telephone number is the correct area code XXXX subscriber number XXXXXXX is correct? '1' is wrong '2' Press.) Is sent (step 314). At this time, the telephone number in message 4 is sent by editing the telephone number stored in step 312 by voice. The number entered from the calling subscriber is checked (step 316). If the number entered is '2', it returns to step 310 for re-entry and if it is '1', the message 5 (the name of the calling person within 3 seconds). E) is sent and asks for the name of the calling subscriber (step 318).

The next 3 seconds have elapsed and the calling party's name is stored in memory (step 320) and a message 6 ('1' if the caller's name is XXX '1' is incorrect to confirm the memorized name '2' Press.) Is sent (step 322) to verify the name of the calling subscriber (step 324). At this time, the name in message 6 is edited voice data taken from the memory stored in step 320. On the other hand, if the number entered from the calling subscriber is '2', go back to step 318 and re-enter, and if it is '1', message 7 (if you wait for a while, the caller will be automatically connected) will be sent ( In step 326, the calling party (I) is called via the paths (4) and (2) to the telephone number memorized in step 312 (step 328) and waits for a response from the receiving subscriber (B) (step 330).

At this time, if there is no answer from the receiving subscriber (I) or there is a call, message 8 (subscriber's call is busy or not receiving, please try again later) is sent (step 332) and the receiver returns to step 308. Toll telephone service is terminated.

Conversely, if there is a response from the receiving subscriber (I), message 9 (This is a toll-free automatic connection service. Call from Mr. XXX. A call connection request. Press '1' or '2' if you want to connect.) It is sent to confirm the call intention of the receiving subscriber (I) (steps 334 and 336). At this time, if the number entered from the receiving subscriber (I) is '2', a message 10 (subscriber refused to connect) is sent (step 338), and the process returns to step 308, and the automatic toll free service is terminated, and the number entered If '1', message 11 (we will connect with Mr. XXX who requested toll-free connection service for a while) is sent (step 340), and the phone line of the calling subscriber and the receiving subscriber (I) (Step 342). In addition, the telephone fee is charged to the receiving subscriber (b).

On the other hand, the above-mentioned messages are Korean messages assuming a domestic user, and if the caller is a foreigner abroad, it can be replaced with an English message.

As described above, according to the present invention, by automatically processing the toll-free telephone service by using the editable guide device, it is possible to prevent mistakes caused by manual operation by the operator of the conventional service, and also to quickly and accurately As a process, there is an effect that can provide convenience to the user.

Claims (1)

CLAIMS 1. A method for automatically connecting a toll-free telephone, comprising: a first step in which a calling subscriber enters and stores a telephone number of a called subscriber who wants to make a telephone call according to a first automatic voice announcement; A second step of storing a name of the calling subscriber according to a second automatic voice announcement; A third step of calling the receiving subscriber to the telephone number of the receiving subscriber stored in the first procedure; A fourth step of asking the receiving subscriber called in the third step by using the editable third automatic voice guidance using the name of the calling subscriber stored in the second step; And a fifth process of connecting the calling subscriber and the telephone line of the receiving subscriber when the call is permitted by the receiving subscriber in the fourth step.