JPWO2019211045A5 - - Google Patents
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- JPWO2019211045A5 JPWO2019211045A5 JP2021510526A JP2021510526A JPWO2019211045A5 JP WO2019211045 A5 JPWO2019211045 A5 JP WO2019211045A5 JP 2021510526 A JP2021510526 A JP 2021510526A JP 2021510526 A JP2021510526 A JP 2021510526A JP WO2019211045 A5 JPWO2019211045 A5 JP WO2019211045A5
- Authority
- JP
- Japan
- Prior art keywords
- support device
- remote support
- secure token
- cloud service
- unique secure
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Claims (11)
処理ユニットと、
クラウドサービスと通信するように構成されたネットワーク通信ユニットと、
ビデオキャプチャユニットと、
少なくとも１つのビデオ入力ポートと、
少なくとも１つの出力ポートと、を備え、
前記処理ユニットは、前記ビデオ入力ポートを介して受信したビデオ信号を、前記ネットワーク通信ユニットを介して、前記クラウドサービスに送信するように構成され、
前記処理ユニットは、前記少なくとも１つの出力ポート上で、前記ネットワーク通信ユニットを介して受信したポインティングデバイス信号及び／又はキーボード信号をエミュレートするように構成され、
前記ポータブルリモートサポートデバイスは、前記ネットワーク通信ユニットを介して前記クラウドサービスから固有セキュアトークンを受信するように構成され、また、前記固有セキュアトークンを用いて、前記クラウドサービスを介して、前記リモートサポートデバイスとリモートコンピュータとの間のセキュアな接続を確立するように構成された、
ポータブルリモートサポートデバイス。 A portable remote support device
With the processing unit
A network communication unit configured to communicate with cloud services,
With a video capture unit,
With at least one video input port,
With at least one output port,
The processing unit is configured to transmit a video signal received via the video input port to the cloud service via the network communication unit.
The processing unit is configured to emulate a pointing device signal and / or a keyboard signal received via the network communication unit on the at least one output port.
The portable remote support device is configured to receive a unique secure token from the cloud service via the network communication unit, and the remote support device is configured to receive the unique secure token from the cloud service via the cloud service using the unique secure token. Configured to establish a secure connection between you and the remote computer ,
Portable remote support device.
請求項１に記載のポータブルリモートサポートデバイス。 Further equipped with a display adapted to display the status of the remote support device.
The portable remote support device according to claim 1 .
請求項２に記載のポータブルリモートサポートデバイス。 The display is further adapted to display a unique secure token,
The portable remote support device according to claim 2 .
請求項１－３のうちいずれか１つに記載のリモートサポートデバイス。 Further equipped with a battery adapted to power the remote support device in use for a predetermined length of time.
The remote support device according to any one of claims 1-3 .
請求項１－４のうちいずれか１つに記載のポータブルリモートサポートデバイス。 Adapted to connect to a virtual private network (VPN),
The portable remote support device according to any one of claims 1 to 4 .
請求項１－５のうちいずれか１つに記載のポータブルリモートサポートデバイス。 The network communication unit is adapted to provide network connectivity over satellite and / or mobile networks.
The portable remote support device according to any one of claims 1-5 .
請求項１－６のうちいずれか１つに記載のポータブルリモートサポートデバイス。 It also has a serial port for connecting to devices via a serial console,
The portable remote support device according to any one of claims 1-6 .
請求項１－７のうちいずれか１つに記載のポータブルリモートサポートデバイスを提供するステップと、
前記リモートサポートデバイスの前記少なくとも１つの出力ポートを、前記コンピュータ装置のポインティングデバイス入力ポート及び／又はキーボード入力ポートに接続するステップと、
前記コンピュータ装置のビデオ出力ポートを前記リモートサポートデバイスの前記ビデオ入力ポートに接続するステップと、
前記ネットワーク通信ユニットが、前記リモートサポートデバイスをクラウドサービスに接続するステップと、
前記クラウドサービスが固有セキュアトークンを生成するステップと、
前記クラウドサービスが、前記ネットワーク通信ユニットを介して、前記生成された固有セキュアトークンを前記リモートサポートデバイスに通信することにより、前記固有セキュアトークンを前記リモートサポートデバイス及び前記クラウドサービスの間で共有するステップと、
前記固有セキュアトークンを用いて、前記クラウドサービスを介して、リモートコンピュータ及び前記リモートサポートデバイスの間の通信を確立するステップと、
前記リモートサポートデバイスの前記ビデオキャプチャユニットが、前記コンピュータ装置のビデオ出力をキャプチャし、前記キャプチャされたビデオ出力を、前記確立されたセキュアな接続を介して前記リモートコンピュータに送信するステップと、並びに、
前記リモートコンピュータへの入力に応答して、前記リモートサポートデバイスの前記１つ以上の出力ポート上で、ポインティングデバイスの移動及び／又はキーボードキーストロークをエミュレートするステップと、
を含む、
方法。 A method for remote support of computer equipment,
The step of providing the portable remote support device according to any one of claims 1 to 7 .
A step of connecting the at least one output port of the remote support device to the pointing device input port and / or keyboard input port of the computer device.
The step of connecting the video output port of the computer device to the video input port of the remote support device,
When the network communication unit connects the remote support device to the cloud service,
The step that the cloud service generates a unique secure token,
A step in which the cloud service shares the unique secure token between the remote support device and the cloud service by communicating the generated unique secure token to the remote support device via the network communication unit. When,
A step of establishing communication between a remote computer and the remote support device via the cloud service using the unique secure token.
A step in which the video capture unit of the remote support device captures the video output of the computer device and sends the captured video output to the remote computer over the established secure connection, as well as.
A step of emulating a pointing device move and / or keyboard keystrokes on the one or more output ports of the remote support device in response to input to the remote computer.
including,
Method.
請求項８に記載の方法。 The step of obtaining the unique secure token further comprises requesting the unique secure token from the remote support device.
The method according to claim 8 .
前記ディスプレイ上に前記固有セキュアトークンを表示するステップをさらに含む、
請求項８又は９に記載の方法。 The remote support device is further equipped with a display
Further comprising the step of displaying the unique secure token on the display.
The method according to claim 8 or 9 .
請求項８－１０のうちいずれか１つに記載の方法。 A unique secure token is generated for each support session performed using the portable remote support device.
The method according to any one of claims 8-10 .
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| DKPA201870268 | 2018-05-04 | ||
| DKPA201870268 | 2018-05-04 | ||
| PCT/EP2019/057558 WO2019211045A1 (en) | 2018-05-04 | 2019-03-26 | A remote support device |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| JP2021522635A JP2021522635A (en) | 2021-08-30 |
| JPWO2019211045A5 true JPWO2019211045A5 (en) | 2022-02-02 |
Family
ID=65955225
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP2021510526A Pending JP2021522635A (en) | 2018-05-04 | 2019-03-26 | Remote support device |
Country Status (12)
| Country | Link |
|---|---|
| US (1) | US11588878B2 (en) |
| EP (1) | EP3732869B8 (en) |
| JP (1) | JP2021522635A (en) |
| KR (1) | KR20210007991A (en) |
| CN (1) | CN112075066A (en) |
| AU (1) | AU2019263513B2 (en) |
| BR (1) | BR112020021433A2 (en) |
| CA (1) | CA3096551A1 (en) |
| DK (1) | DK3732869T3 (en) |
| ES (1) | ES2857881T3 (en) |
| PL (1) | PL3732869T3 (en) |
| WO (1) | WO2019211045A1 (en) |
Families Citing this family (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| US11206308B2 (en) * | 2019-04-26 | 2021-12-21 | At&T Intellectual Property I, L.P. | Facilitating support functionalities through a support appliance device in advanced networks |
| CN111050112A (en) * | 2020-01-10 | 2020-04-21 | 北京首翼弘泰科技有限公司 | Method for remote operation command or guidance by displaying mark on screen |
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2019
- 2019-03-26 WO PCT/EP2019/057558 patent/WO2019211045A1/en active Search and Examination
- 2019-03-26 KR KR1020207032835A patent/KR20210007991A/en not_active Application Discontinuation
- 2019-03-26 JP JP2021510526A patent/JP2021522635A/en active Pending
- 2019-03-26 AU AU2019263513A patent/AU2019263513B2/en active Active
- 2019-03-26 CA CA3096551A patent/CA3096551A1/en active Pending
- 2019-03-26 ES ES19714184T patent/ES2857881T3/en active Active
- 2019-03-26 CN CN201980029705.7A patent/CN112075066A/en active Pending
- 2019-03-26 PL PL19714184T patent/PL3732869T3/en unknown
- 2019-03-26 BR BR112020021433-7A patent/BR112020021433A2/en not_active IP Right Cessation
- 2019-03-26 US US17/052,614 patent/US11588878B2/en active Active
- 2019-03-26 EP EP19714184.9A patent/EP3732869B8/en active Active
- 2019-03-26 DK DK19714184.9T patent/DK3732869T3/en active
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