JPWO2016159066A1 - Support device, support method, and program - Google Patents

Abstract

The support device 10 includes a distribution control unit 11. The support device 10 supports users through a network in a plurality of pre-registered communities having users and supporters. In each community, a plurality of support teams composed of members of the community are organized in advance by designating support times. The plurality of support teams include a secret team that prohibits participation other than the members designated by the user and a normal team that permits participation other than the members designated by the user. The distribution control unit 11 distributes data related to support to the user terminal and the supporter terminal at a specified time for each support team based on support information (support time, participating members, etc.) of the support team of each community. .

Description

  The present invention relates to a support device, a support method, and a computer-readable recording medium on which a program for realizing the support is recorded.

  Persons with hearing impairments whose hearing ability in both ears is minus 100 decibels or more (hereinafter simply referred to as “persons with hearing impairments”) can hardly receive language information in speech even if a hearing aid is attached. For this reason, when a hearing impaired person listens to a lecture or a class at school, it is necessary to provide support by a sign language interpreter or by a summary writer.

  Here, the support by the abstract writer will be described. For example, in the case of providing support by a summary writer in a school class, a team of two or more summary writers provides support for students with hearing impairments. In this case, the summary writer sits next to each other, transcribes the contents of the teacher's speech, etc., using a PC (Personal Computer), a paper notebook, or the like, and presents this to the student with hearing impairment.

  In addition, in order to realize such support by summary writers, coordinators are responsible for organizing teams between the hearing impaired and summary writers and adjusting the schedule of each summary writer. The existence of is important. Specifically, the coordinator receives a request for summary writing support from each hearing impaired person, and manages each request in a schedule or the like. In addition, the coordinator adjusts the schedule of each summary writer by e-mail or telephone for each request for summary writing support, and forms a team.

  However, as described above, the work of organizing a team by two or more summary writers is a troublesome work that requires a schedule adjustment of a plurality of people. In addition, hearing-impaired people have a preference for the accuracy and speed of input of summary writer's characters, and the coordinator needs to consider such preferences as well. For this reason, the task of organizing a team by two or more abstract writers is the greatest burden on the coordinator, and a system that can automatically perform team organization is required.

  In addition, in companies, etc., with the sophistication of work in recent years, the work that can be processed by individuals is limited, so a team is formed to perform a series of work jointly by multiple people, It is common for teams to conduct work. For this reason, conventionally, an apparatus and a system that can automatically perform team organization have been proposed (see, for example, Patent Documents 1 and 2).

  For example, Patent Document 1 discloses an apparatus that supports team formation in consideration of the human relationship between workers who are workers. In the apparatus disclosed in Patent Document 1, team evaluation information based on work results and mutual evaluation information for specifying mutual evaluation between workers are created for each team that has performed work in the past. Based on the above, team formation is performed.

  Patent Document 2 discloses an apparatus for efficiently determining team members suitable for a project. In the apparatus disclosed in Patent Document 2, first, a past project similar to the current project is specified in determining a team member (human resource) that executes the current project. Next, in the apparatus, information on team members who have participated in the identified past project is acquired, and further, team members suitable for the current project are determined based on the acquired information.

JP 2001-282965 A JP 2007-026404 A

  As described above, using the apparatuses disclosed in Patent Documents 1 and 2 will make it easier to organize a team in a company or the like. However, the devices disclosed in Patent Documents 1 and 2 are unsuitable for team formation by abstract writers for the following reasons, and even if these are used, it is difficult to reduce the burden on the coordinator.

  First, in the devices disclosed in Patent Documents 1 and 2, team formation in a long-term project is an object, and team formation in a short-term project is not an object. For this reason, with these devices, it is difficult for a hearing impaired person to form a team every time a summary writing support is requested, and it is not suitable for a team of summary writing writers.

  In addition, in the devices disclosed in Patent Documents 1 and 2, it is difficult to reflect the above-mentioned preference of the hearing impaired person in team formation. From this point, it is not suitable for team formation of summary writers. .

  An example of an object of the present invention is to provide a support device, a support method, and a computer-readable recording medium capable of solving the above-described problem and supporting the user by a support team reflecting the user's request. It is in.

In order to achieve the above object, a support apparatus according to an aspect of the present invention supports a user via a network in a plurality of pre-registered communities having a user and a supporter who supports the user. A support device for
A delivery control unit for delivering data to a user terminal used by the user and a supporter terminal used by the supporter;
In each community, a plurality of support teams consisting of members of the community are pre-organized specifying the support time,
The plurality of support teams include a secret team that prohibits participation other than the member designated by the user, and a normal team that allows participation other than the member designated by the user,
The distribution control unit distributes data related to the support to the user terminal and the supporter terminal at the specified support time for each support team.

In order to achieve the above object, a support method according to an aspect of the present invention is the use of the support method via a network by a support device in a plurality of pre-registered communities having a user and a supporter supporting the user. A method for assisting a person,
In each community, a plurality of support teams consisting of members of the community are pre-organized specifying the support time,
The plurality of support teams include a secret team that prohibits participation other than the member designated by the user, and a normal team that allows participation other than the member designated by the user,
(A) for each of the support teams, the user terminal used by the user at the specified support time and the step of distributing data related to the support to the supporter terminal used by the supporter. Features.

In order to achieve the above object, a computer-readable recording medium according to one aspect of the present invention is provided by a computer in a plurality of pre-registered communities having a user and a supporter who supports the user. A computer-readable recording medium recording a program for supporting the user via
In each community, a plurality of support teams consisting of members of the community are pre-organized specifying the support time,
The plurality of support teams include a secret team that prohibits participation other than the member designated by the user, and a normal team that allows participation other than the member designated by the user,
In the computer,
(A) For each support team, an instruction for executing the user terminal used by the user at the specified support time and the step of distributing the data related to the support to the support terminal used by the supporter. Including a program.

  As described above, according to the present invention, it is possible to form a support team that reflects a user's request.

FIG. 1 is a diagram showing a schematic configuration of a support device according to an embodiment of the present invention. FIG. 2 is a diagram illustrating an example of a support team formed by community members. FIG. 3 is a block diagram specifically showing the configuration of the support apparatus according to the embodiment of the present invention. FIG. 4 is a flowchart showing the operation of forming a support team in the support apparatus. FIG. 5 is a flowchart showing the operation of forming a support team in the support apparatus. FIG. 6 is a diagram illustrating an example of a plurality of support teams organized in the support apparatus. FIG. 7 is a diagram illustrating an example of a schedule table stored in the support schedule database. FIG. 8 is a flowchart showing the delivery operation of the support device according to the embodiment of the present invention. FIG. 9 is a block diagram illustrating an example of a computer that implements the support apparatus according to the embodiment of the present invention.

(Embodiment)
Hereinafter, a support device, a support method, and a program according to an embodiment of the present invention will be described with reference to FIGS.

[Device configuration]
First, the configuration of the support apparatus will be described with reference to FIG. FIG. 1 is a diagram showing a schematic configuration of a support device according to an embodiment of the present invention.

  Referring to FIG. 1, support device 10 in the present exemplary embodiment includes distribution control unit 11. The support device 10 is a device for supporting a user via a network in a plurality of pre-registered communities having a user and a supporter. The community has at least one user and one supporter. In the example of FIG. 1, the community 80 includes one user 40 and three supporters 60, 61, and 62, and the community 81 includes two users 41 and 42 and two supporters 63. , 64. In the present embodiment, the same user may belong to different communities. For example, the user 40 may belong to the community 81 as well as the community 80. Examples of the support include various support by summary writing, interpretation (including sign language interpretation), translation, and the like.

  In the present embodiment, the support device 10 is connected to the user terminals 50 to 52 used by the users 40 to 42 and the support terminals 70 to 74 used by the supporters 60 to 64 via a network such as the Internet. Connected. As will be described in detail later, the distribution control unit 11 distributes data related to the support requested by the user to the user terminals 50 to 52 and the supporter terminals 70 to 74.

  In the present embodiment, a plurality of support teams are organized in the communities 80 and 81. The plurality of support teams are organized by designating each support time according to the user's request. Support teams include secret teams and regular teams. The secret team is a support team that is prohibited from participation by members other than the members designated by the user, and the normal team is a support team that is permitted to participate by members other than the members specified by the user. In the present embodiment, each user and supporter can participate in a plurality of support teams in the same community. Hereinafter, the support team will be briefly described with reference to the drawings. In the following description, the support team formed in the community 80 will be described, but the support team in the community 81 is similarly formed.

  FIG. 2 is a diagram illustrating an example of a support team formed by members of the community 80. The secret team shown in FIG. 2 is a support team organized by the user 40 specifying the participation of the supporters 60 and 61. The normal team 1 is a support team formed by the user 41 without designating a support person, and the normal team 2 is a support team formed by the user 40 designating participation of the support person 62. is there. In the normal team 1, supporters 63 and 64 not designated by the user 41 are participating. In the normal team 2, a supporter 63 who is not designated by the user 40 is participating. As described above, the secret team is a team composed only of a user who requests support and members designated by the user. On the other hand, the normal team is a team that can be joined by members who are not designated by the user in addition to the user and the members designated by the user.

  Referring to FIG. 1, in the present embodiment, distribution control unit 11 is used at a specified time for each support team based on support information (support time, participating members, etc.) of each community support team. Data related to support is distributed to the person terminal and the support terminal. For example, when the support by the secret team in FIG. 2 is performed, the distribution control unit 11 distributes data related to the support to the user terminal 50 and the supporter terminals 70 and 71 during the time period from 8 to 9 o'clock. Further, when the support by the normal team 1 is performed, the distribution control unit 11 distributes data related to the support to the user terminal 51 and the supporter terminals 73 and 74 during the time period from 7 to 9 o'clock, and the normal team 2 In the case of providing support according to the above, data relating to support is distributed to the user terminal 50 and the supporter terminals 72 and 73 during the time period of 7 to 8 o'clock.

  In the example of FIG. 2, the support time of the secret team and the support time of the normal team 1 include the same time period (8 to 9 o'clock), but are distributed to the user terminal 50 and the supporter terminals 70 and 71. Data is not distributed to the user terminal 51 and the supporter terminals 73 and 74. Therefore, contrary to the intention of the user 40, the user 40 does not receive support from the supporters 63 and 64. Further, the contents of the support that the user 40 receives from the supporters 60 and 61 are not known to the user 41 and the supporters 63 and 64.

  In the example of FIG. 2, the supporter 63 participates in the normal team 1 and the normal team 2 in the same time zone (7-8 o'clock). Thus, in this Embodiment, the supporter may participate in the some support team in the same time slot | zone. Similarly, the user may participate in a plurality of support teams in the same time zone. In this case, it becomes easier to reflect the request regarding the support of the user.

  As described above, in the present embodiment, a support team can be formed in advance according to the team conditions required by the user. More specifically, it is possible to organize a secret team that is prohibited from participation other than the member designated by the user and a normal team that is permitted to participate other than the member designated by the user. Thereby, it is possible to prevent a supporter who does not belong to the secret team from supporting the user against the request of the user.

  For example, when a user requests assistance regarding information that the user does not want to know other than a specific supporter, a secret team may be formed by the user and the specific supporter. Accordingly, it is possible to prevent the information from being known to a supporter who does not belong to the secret team against the user's request.

  Further, for example, when the user thinks that support by a specific supporter does not suit his / her preference, a secret team may be formed by designating a supporter other than the supporter. Thereby, the user can avoid being supported by a supporter who does not suit his / her preference.

  On the other hand, for example, when a user wants to secure a supporter at a specific time, a normal team may be formed. In this case, since members other than the members designated by the user can participate as supporters, it is easy to secure a supporter at the time when the user requests support.

  In this embodiment, a support team is formed in each community. For this reason, by restricting members who can belong to the community in advance, it becomes easier to reflect the user's request in the formation of the support team.

  As described above, according to the support device 10 according to the present embodiment, the user can be supported by the support team reflecting the user's request.

  Next, the configuration of the support device according to the present embodiment will be specifically described with reference to FIG. FIG. 3 is a block diagram specifically illustrating the configuration of the support apparatus.

  In the present embodiment, the user is a hearing impaired person, and the support requested by the user is summary writing in a school class or the like. The supporter is a summary writer. Although detailed description is omitted, each user terminal transmits voice data output from a voice input device (not shown) to the support device 10. The voice input device is, for example, a microphone, converts voice of a speaker including a lecturer into voice data, and outputs the converted voice data to a user terminal. In addition, the supporter terminal transmits text data created by the supporter to perform summary writing to the support device 10. In the present embodiment, voice data transmitted from the user terminal to the support apparatus 10 is distributed to the supporter terminal as data related to support, and text data transmitted from the supporter terminal to the support apparatus 10 is data related to support. Is distributed to the user terminal. Note that the user terminal may further transmit video data input from the video input device to the support device 10. Then, the support device 10 may distribute the video data to the supporter terminal as data related to support.

  Note that audio data and video data (data related to support) may not be transmitted from the user terminal to the support apparatus 10. For example, a transmission terminal may be prepared separately from the user terminal, and audio data and video data may be transmitted from the transmission terminal to the support apparatus 10.

  As shown in FIG. 3, an operator terminal 90 used by a community operator (hereinafter referred to as “operator”) is connected to the support apparatus 10 via a network. In the present embodiment, the operator adds, deletes, modifies, etc., members who belong to the community, and organizes, updates, deletes, etc. the support team. In addition, the operator requests the creation of a community from a system administrator described later. In addition, the operator itself may belong to the community as a supporter or a user.

  With reference to FIG. 3, the support device 10 further includes a communication control unit 12, a user database (hereinafter referred to as “user DB”) 13, a request information database (hereinafter referred to as “ Request information DB ”) 14, a support information database (hereinafter referred to as“ support information DB ”) 15, and a support schedule database (hereinafter referred to as“ support schedule DB ”) 16.

  In the present embodiment, data transmission / reception between the support device 10 and each terminal is performed via the communication control unit 12. Although details will be described later, the user DB 13 stores information on users (users and supporters) and operators (email addresses, etc.) participating in the community, and the request information DB 14 provides support requested by the users. The support information DB 15 stores support team information and the like, and the support schedule DB 16 stores support schedules of a plurality of support teams. The distribution control unit 11 controls data distribution to the user terminal and the supporter terminal based on the information stored in the support information DB 15 and the support schedule DB 16.

  The support apparatus 10 can be constructed by introducing a program into a computer, for example. There may be one computer or two or more computers that construct the support apparatus 10. For example, the user DB 13, the request information DB 14, the support information DB 15, and the support schedule DB 16 may be connected as an external storage device to the computer provided with the distribution control unit 11.

  In the present embodiment, as a premise, the system administrator creates a plurality of communities based on an operator's request, and registers the created community information in the user DB 13. A general user accesses the support apparatus 10 and registers user information such as a password and an e-mail address in the user DB 13. Further, the support device 10 transmits a mail notifying the login ID to the user based on the mail address registered in the user DB 13. The user who has received the notification of the login ID accesses the support apparatus 10 again based on the login ID, and applies for participation from among a plurality of communities. The support device 10 transmits the user's participation application to the operator terminal 90. The operator determines whether or not the user can participate in the community, and transmits the determination result to the support device 10. When the administrator approves the user's participation in the community, the support apparatus 10 causes the user to participate in the community and registers the user in the user DB 13. Note that when the system administrator creates a community, the members constituting the community may not be registered in the user DB 13.

  Further, in this embodiment, when the user needs the support of the supporter, the user registers the conditions such as time, participants and support contents in the request information DB 14 and forms a support team. Request. And a support team is organized based on the conditions registered in the request information DB 14. In this embodiment, as described above, the support team is configured by members of the community to which the user who receives support belongs.

  In this embodiment, a secret team and a regular team are formed as support teams. As a normal team, a registration type team and a recruitment type team are further formed. As described above, the secret team is a support team that is prohibited from participating other than the members designated by the user. In the secret team, at least one user and at least one supporter are designated as fixed members. Among the regular teams, in the registered team, at least one supporter and at least one user are designated as fixed members, as in the secret team. However, in the registered team, unlike the secret team, if it becomes impossible to join the fixed member team, other members can participate. In addition to fixed members, other members can also participate. In the recruitment-type team, for example, only users who seek support are designated as fixed members. Other members, such as supporters, can join the team upon recruitment. In addition, the member who participates in the recruitment type team in response to the recruitment accesses the support apparatus 10 from his / her terminal device, for example, and applies for participation. This participation application is registered in the support information DB, for example.

[Support Team Organizing Operation in Support Device]
Hereinafter, the operation of forming a support team in the support apparatus 10 will be described with reference to FIGS. In the following description, FIG. 3 will be referred to as appropriate.

  FIG. 4 and FIG. 5 are flowcharts showing the operation of forming a support team in the support apparatus 10.

  With reference to FIG. 4, first, a team formation request is made from the user to the support apparatus 10 (step A1). In step A1, as described above, the user registers the request information (type of support team, support content, support time, participating member) in the request information DB.

  Next, the request information registered in the request information DB 14 is extracted (step A2). Next, based on the extracted request information, it is determined whether or not the type of support team requested to form is a secret team (step A3).

  When the formation of the secret team is requested in step A3, it is determined whether or not the number of participating members of the registered request information satisfies the condition (step A4). In the present embodiment, it is determined whether or not at least one user and at least one supporter are designated as participating members of the secret team. If the condition is not satisfied, the process returns to step A1. When the condition is not satisfied in step A4, for example, the user who has requested the team formation may be notified that the condition is not satisfied. This notification can be performed by e-mail or the like, for example.

  If the condition is satisfied in step A4, support information (support team type, support content, support time, participating member) is registered in the support information DB 15 based on the above-described request information (step A5). Next, the distribution control unit 11 updates the support team schedule table stored in the support schedule DB 16 based on the support information registered in the support information DB 15 (step A6). The support team schedule will be described later.

  Finally, the distribution control unit 11 acquires the e-mail address of the secret team participant from the user DB 13, and notifies the support information to the secret team participant by e-mail (step A7). This completes the formation of the secret team.

  If it is not a secret team in step A3, it is determined with reference to FIG. 5 whether or not the type of support team requested to form is a registered team (step A8).

  When it is requested to form a registered team in step A8, it is determined whether or not the number of participating members in the registered request information satisfies the condition (step A9). In this embodiment, it is determined whether or not at least one user and at least one supporter are designated as participating members of the registered team. If the condition is not satisfied, the process returns to step A1. When the condition is not satisfied in step A9, the user who has requested the team formation may be notified that the condition is not satisfied.

  When the condition is satisfied in step A9, support information (support team type, support content, support time, participating member) is registered in the support information DB 15 based on the above-described request information (step A10). Next, the distribution control unit 11 updates the support team schedule table stored in the support schedule DB 16 based on the support information registered in the support information DB 15 (step A11).

  Finally, the distribution control unit 11 acquires the email address of the registered team participant from the user DB 13 and notifies the registered team participant of the support information by email (step A12). Thereby, the formation of the registration type team is completed. If the user is requesting participation from members other than fixed members, after step A12, the support information will be notified to all members in the community and members who will participate in the registration team will be recruited. May be. Specifically, the same processing as step A15 to step A19 described later may be performed.

  If it is not a registered team in step A8, that is, if a recruitment team is requested to be organized, support information (support team type, support content, support time, participating members) is based on the above request information. It is registered in the support information DB 15 (step A13). Next, the distribution control unit 11 acquires the email addresses of all members in the community from the user DB 13 and notifies the support information to all members in the community by email (step A14).

  Next, the delivery control unit 11 determines whether or not there has been an application for joining the team from at least one of the members in the community (step A15). If there is no application for participation, the distribution control unit 11 waits until there is at least one application for participation. When there is a participation application, the distribution control unit 11 updates the support information (participating member) based on the participation application registered in the support information DB 15 (step A16). Next, the distribution control unit 11 updates the support team schedule table stored in the support schedule DB 16 based on the updated support information (step A17).

  Next, the delivery control unit 11 acquires the email addresses of the recruitment team participants and operators from the user DB 13 and notifies the updated support information by email to the recruitment team participants and operators (steps). A18). Next, the distribution control unit 11 determines whether or not the support by the recruitment type team has been started (step A19). When the support by the recruitment type team has not started, the distribution control unit 11 returns to Step A15. In other words, in the present embodiment, the process from step A15 to step A19 is repeated every time a supporter's participation application is made until actual support is started by the recruitment-type team. If the support by the recruitment team has started in step A19, the organization of the recruitment team ends.

  Each time the user requests the support apparatus 10 to form a team, the processes of steps A1 to A19 are repeated. Thus, a plurality of support teams are formed according to the user's request, and the schedule table is updated. In addition, the process of the above-mentioned step A2-step A5, the process of step A8-step A10, and the process of step A13 may be performed when an operator operates the assistance apparatus 10, and the assistance apparatus 10 (for example, You may perform by the function of the communication control part 12). The relationship between the support team and the schedule will be briefly described below.

  FIG. 6 is a diagram illustrating an example of a plurality of support teams organized in the support apparatus 10. FIG. 7 is a diagram illustrating an example of a schedule table stored in the support schedule DB 16.

  As shown in FIG. 6, in the present embodiment, a plurality of secret teams, a plurality of registered teams, and a plurality of recruitment teams are organized as support teams in the support apparatus 10. As shown in FIG. 7, the schedule of each support team is shown in the schedule table stored in the support schedule DB 16. In the present embodiment, for example, by accessing the support schedule DB 16 from the user terminal and the supporter terminal, the user and the supporter can confirm the schedule of the support team to which the user belongs.

[Delivery operation in support device]
Next, the distribution operation of the support device 10 according to the embodiment of the present invention will be described with reference to FIG. In the following description, FIG. 3 will be referred to as appropriate.

  In the present embodiment, the support method is implemented by operating the support device 10. Therefore, the description of the support method in the present embodiment is replaced with the operation description of the support device 10.

  FIG. 8 is a flowchart showing the distribution operation of the support apparatus 10 according to the embodiment of the present invention.

  With reference to FIG. 8, the delivery control part 11 of the assistance apparatus 10 acquires the schedule of each assistance team from assistance schedule DB16 for every predetermined time (step B1). Next, the distribution control unit 11 acquires support information of each support team from the support information DB 15 (step B2).

  Thereafter, the distribution control unit 11 distributes data related to support to the user and the supporter at the specified support time for each support team based on the above schedule and support information (step B3). Thereby, support according to a user's request is performed for every support team.

  For example, in the example illustrated in FIGS. 6 and 7, the user 40 accesses the support apparatus 10 via the user terminal 50 and the supporters 60 and 61 support the supporter terminal 70 in the time period from 9 to 11 o'clock. , 71 to access the support device 10. Thereby, the supporter terminals 70 and 71 can receive the voice data for the supporters 60 and 61 to write the summary from the support device 10. Further, the supporter terminals 70 and 71 can transmit text data created by summary writing to the support device 10. Furthermore, the support device 10 can transmit the text data transmitted from the supporter terminals 70 and 71 to the user terminal 50. Thereby, the user 40 can receive the support of summary writing. In the example shown in FIG. 7, the secret team 1 and the registered team 1 are registered in the same time zone. However, as described above, information on support in the secret team 1 is a member of the registered team 1. Not delivered to.

[program]
The program in the embodiment of the present invention is a program that causes a computer to execute steps A6 and A7 shown in FIG. 4, steps A11, A12, A14 to A19 shown in FIG. 5, and steps B1 to B3 shown in FIG. It ’s fine. By installing and executing this program on a computer, the support device and the support method in the present embodiment can be realized. In this case, a CPU (Central Processing Unit) of a computer serving as the support apparatus 10 functions as the distribution control unit 11 and the communication control unit 12 to perform processing.

  In the present embodiment, the user DB 13, the request information DB 14, the support information DB 15, and the support schedule DB 16 are stored by storing data files constituting them in a storage device such as a hard disk provided in the computer, or This is realized by mounting the recording medium storing the data file on a reading device connected to the computer.

[Physical configuration]
Here, a computer that implements the support apparatus 10 by executing the program according to the present embodiment will be described with reference to the drawings. FIG. 9 is a block diagram illustrating an example of a computer that implements the support apparatus according to the embodiment of the present invention.

  As shown in FIG. 9, the computer 110 includes a CPU 111, a main memory 112, a storage device 113, an input interface 114, a display controller 115, a data reader / writer 116, and a communication interface 117. These units are connected to each other via a bus 121 so that data communication is possible.

  The CPU 111 performs various calculations by developing the program (code) in the present embodiment stored in the storage device 113 in the main memory 112 and executing them in a predetermined order. The main memory 112 is typically a volatile storage device such as a DRAM (Dynamic Random Access Memory). Further, the program in the present embodiment is provided in a state of being stored in a computer-readable recording medium 120. Note that the program in the present embodiment may be distributed on the Internet connected via the communication interface 117.

  Specific examples of the storage device 113 include a hard disk drive and a semiconductor storage device such as a flash memory. The input interface 114 mediates data transmission between the CPU 111 and an input device 118 such as a keyboard and a mouse. The display controller 115 is connected to the display device 119 and controls display on the display device 119.

  The data reader / writer 116 mediates data transmission between the CPU 111 and the recording medium 120, and reads a program from the recording medium 120 and writes a processing result in the computer 110 to the recording medium 120. The communication interface 117 mediates data transmission between the CPU 111 and another computer.

  Specific examples of the recording medium 120 include general-purpose semiconductor storage devices such as CF (Compact Flash (registered trademark)) and SD (Secure Digital), magnetic storage media such as a flexible disk, or CD- An optical storage medium such as ROM (Compact Disk Read Only Memory) can be used.

  Part or all of the above-described embodiments can be expressed by (Appendix 1) to (Appendix 18) described below, but is not limited to the following description.

(Appendix 1)
In a plurality of pre-registered communities having a user and a supporter who supports the user, a support device for supporting the user via a network,
A delivery control unit for delivering data to a user terminal used by the user and a supporter terminal used by the supporter;
In each community, a plurality of support teams consisting of members of the community are pre-organized specifying the support time,
The plurality of support teams include a secret team that prohibits participation other than the member designated by the user, and a normal team that allows participation other than the member designated by the user,
The distribution control unit is a support device that distributes data related to the support to the user terminal and the supporter terminal at the specified support time for each support team.

(Appendix 2)
The support device according to attachment 1, wherein the plurality of support teams include at least two support teams that are organized by designating the same time zone.

(Appendix 3)
The support apparatus according to appendix 2, wherein the same user and / or the same supporter belong to different support teams in the same time zone.

(Appendix 4)
The support team support device according to appendix 1, wherein the normal team includes a recruitment-type team in which the supporter who wants to participate is included.

(Appendix 5)
The support device according to appendix 1, wherein the normal team includes a registration-type team in which the supporter designated by the user is included.

(Appendix 6)
The support is a summary writer for a hearing impaired person, and the supporter is a summary writer;
The distribution control unit distributes voice data for the summary writing to the supporter terminal, and distributes text data created by the summary writing in the supporter terminal to the user terminal. The support apparatus described.

(Appendix 7)
In a plurality of pre-registered communities having a user and a supporter supporting the user, a method for supporting the user via a network by a support device,
In each community, a plurality of support teams consisting of members of the community are pre-organized specifying the support time,
The plurality of support teams include a secret team that prohibits participation other than the member designated by the user, and a normal team that allows participation other than the member designated by the user,
(A) for each support team, the user terminal used by the user at the specified support time and the step of distributing data related to the support to the support terminal used by the supporter. .

(Appendix 8)
The support method according to appendix 7, wherein the plurality of support teams include at least two support teams organized by designating the same time zone.

(Appendix 9)
The support method according to appendix 8, wherein the same user and / or the same supporter belong to different support teams in the same time zone.

(Appendix 10)
The support method according to appendix 7, wherein the normal team includes a recruitment-type team in which the supporter who wants to participate is included.

(Appendix 11)
The support method according to appendix 7, wherein the normal team includes a registered team in which the supporter designated by the user is included.

(Appendix 12)
The support is a summary writer for a hearing impaired person, and the supporter is a summary writer;
In the step (a), voice data for the summary writing is distributed to the supporter terminal, and text data created by the summary writing in the supporter terminal is distributed to the user terminal. 8. The support method according to 7.

(Appendix 13)
In a plurality of pre-registered communities having a user and a supporter who supports the user, a computer-readable recording medium recording a program for supporting the user via a network by a computer. And
In each community, a plurality of support teams consisting of members of the community are pre-organized specifying the support time,
The plurality of support teams include a secret team that prohibits participation other than the member designated by the user, and a normal team that allows participation other than the member designated by the user,
In the computer,
(A) For each support team, an instruction for executing the user terminal used by the user at the specified support time and the step of distributing the data related to the support to the support terminal used by the supporter. A computer-readable recording medium on which a program is recorded.

(Appendix 14)
The computer-readable recording medium according to attachment 13, wherein the plurality of support teams include at least two support teams that are organized by designating the same time zone.

(Appendix 15)
15. The computer-readable recording medium according to appendix 14, wherein the same user and / or the same supporter belong to different support teams in the same time zone.

(Appendix 16)
The computer-readable recording medium according to appendix 13, wherein the normal team includes a recruitment-type team in which the supporter who wants to participate is included.

(Appendix 17)
The computer-readable recording medium according to appendix 13, wherein the normal team includes a registration-type team in which the supporter designated by the user is included.

(Appendix 18)
The support is a summary writer for a hearing impaired person, and the supporter is a summary writer;
In the step (a), voice data for the summary writing is distributed to the supporter terminal, and text data created by the summary writing in the supporter terminal is distributed to the user terminal. 14. A computer-readable recording medium according to 13.

  Although the present invention has been described with reference to the embodiments, the present invention is not limited to the above embodiments. Various changes that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention.

  This application claims the priority on the basis of Japanese application Japanese Patent Application No. 2015-73768 for which it applied on March 31, 2015, and takes in those the indications of all here.

  As described above, according to the present invention, it is possible to form a support team that reflects a user's request. The present invention is not limited to classes at schools or the like as long as support via a network is necessary, and is useful when using various lectures and public services (medical, administrative, etc.).

DESCRIPTION OF SYMBOLS 10 Support apparatus 11 Distribution control part 12 Communication control part 13 User DB
14 Request information DB
15 Support information DB
16 Support schedule DB
40-42 User 50-52 User terminal 60-64 Supporter 70-74 Supporter terminal 80, 81 Community 90 Operator terminal 110 Computer 111 CPU
112 Main Memory 113 Storage Device 114 Input Interface 115 Display Controller 116 Data Reader / Writer 117 Communication Interface 118 Input Device 119 Display Device 120 Recording Medium 121 Bus

The present invention, support device, support method, and relates to a program for realizing these.

An example of an object of the present invention is to provide a support device, a support method, and a program that can solve the above-described problem and support a user by a support team that reflects the user's request.

In order to achieve the above object, the program according to one aspect of the present invention is used by a computer via a network in a plurality of pre-registered communities having a user and a supporter who supports the user. a program to help the person,
In each community, a plurality of support teams consisting of members of the community are pre-organized specifying the support time,
The plurality of support teams include a secret team that prohibits participation other than the member designated by the user, and a normal team that allows participation other than the member designated by the user,
In the computer,
(A) said each support team, Turkey to execute the steps, to deliver data relating to the assistance to the user terminal and support terminal that the support's use the user to the specified the support time is used And features.

(Appendix 13)
In multiple communities registered in advance and a supporter for supporting a user and the user, by the computer, a program for supporting the user via the network,
In each community, a plurality of support teams consisting of members of the community are pre-organized specifying the support time,
The plurality of support teams include a secret team that prohibits participation other than the member designated by the user, and a normal team that allows participation other than the member designated by the user,
In the computer,
(A) for each of the support team, Ru to execute the steps, to deliver data relating to the assistance to the user terminal and support terminal that the support's use the user to the specified the support time is used, program.

(Appendix 14)
The program according to appendix 13, wherein the plurality of support teams include at least two support teams that are organized by designating the same time zone.

(Appendix 15)
The program according to appendix 14, wherein the same user and / or the same supporter belong to different support teams in the same time zone.

(Appendix 16)
The program according to appendix 13, wherein the normal team includes a recruitment-type team in which the supporter who wants to participate is included.

(Appendix 17)
The program according to appendix 13, wherein the normal team includes a registered team in which the supporter designated by the user is included.

(Appendix 18)
The support is a summary writer for a hearing impaired person, and the supporter is a summary writer;
In the step (a), voice data for the summary writing is distributed to the supporter terminal, and text data created by the summary writing in the supporter terminal is distributed to the user terminal. 13. The program according to 13.

Claims (18)

In a plurality of pre-registered communities having a user and a supporter who supports the user, a support device for supporting the user via a network,
A delivery control unit for delivering data to a user terminal used by the user and a supporter terminal used by the supporter;
In each community, a plurality of support teams consisting of members of the community are pre-organized specifying the support time,
The plurality of support teams include a secret team that prohibits participation other than the member designated by the user, and a normal team that allows participation other than the member designated by the user,
The distribution control unit is a support device that distributes data related to the support to the user terminal and the supporter terminal at the specified support time for each support team.   The support device according to claim 1, wherein the plurality of support teams include at least two support teams organized by designating the same time zone.   The support apparatus according to claim 2, wherein the same user and / or the same supporter belong to different support teams in the same time zone.   The support device according to any one of claims 1 to 3, wherein the normal team includes a recruitment type team in which the supporter who wants to participate participates.   The support device according to claim 1, wherein the normal team includes a registration-type team in which the supporter designated by the user is included. The support is a summary writer for a hearing impaired person, and the supporter is a summary writer;
The distribution control unit distributes voice data for the summary writing to the supporter terminal, and distributes text data created by the summary writing in the supporter terminal to the user terminal. The support apparatus in any one of 5. In a plurality of pre-registered communities having a user and a supporter supporting the user, a method for supporting the user via a network by a support device,
In each community, a plurality of support teams consisting of members of the community are pre-organized specifying the support time,
The plurality of support teams include a secret team that prohibits participation other than the member designated by the user, and a normal team that allows participation other than the member designated by the user,
(A) for each support team, the user terminal used by the user at the specified support time and the step of distributing data related to the support to the support terminal used by the supporter. .   The support method according to claim 7, wherein the plurality of support teams include at least two support teams organized by designating the same time zone.   The support method according to claim 8, wherein the same user and / or the same supporter belong to different support teams in the same time zone.   The support method according to any one of claims 7 to 9, wherein the normal team includes a recruitment-type team in which the supporter who wants to participate participates.   The support method according to any one of claims 7 to 10, wherein the normal team includes a registered team in which the supporter designated by the user is included. The support is a summary writer for a hearing impaired person, and the supporter is a summary writer;
In the step (a), voice data for the summary writing is distributed to the supporter terminal, and text data created by the summary writing in the supporter terminal is distributed to the user terminal. Item 12. The support method according to any one of Items 7 to 11. In a plurality of pre-registered communities having a user and a supporter who supports the user, a computer-readable recording medium recording a program for supporting the user via a network by a computer. And
In each community, a plurality of support teams consisting of members of the community are pre-organized specifying the support time,
The plurality of support teams include a secret team that prohibits participation other than the member designated by the user, and a normal team that allows participation other than the member designated by the user,
In the computer,
(A) For each support team, an instruction for executing the user terminal used by the user at the specified support time and the step of distributing the data related to the support to the support terminal used by the supporter. A computer-readable recording medium on which a program is recorded.   The computer-readable recording medium according to claim 13, wherein the plurality of support teams include at least two support teams organized by designating the same time zone.   The computer-readable recording medium according to claim 14, wherein the same user and / or the same supporter belong to different support teams in the same time zone.   The computer-readable recording medium according to claim 13, wherein the normal team includes a recruitment team in which the supporter who wants to participate is included.   The computer-readable recording medium according to any one of claims 13 to 16, wherein the normal team includes a registered team in which the supporter designated by the user is included. The support is a summary writer for a hearing impaired person, and the supporter is a summary writer;
In the step (a), voice data for the summary writing is distributed to the supporter terminal, and text data created by the summary writing in the supporter terminal is distributed to the user terminal. Item 18. A computer-readable recording medium according to any one of Items 13 to 17.

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