JPWO2016111195A1 - Management system, management apparatus, image forming apparatus, management method, and program - Google Patents

Abstract

A management system having an image forming apparatus that executes processing according to a set processing amount set as an executable processing amount, and a management device that manages the image forming apparatus, the management device being added by a user A processing amount management unit that records the additional processing amount that is the processed amount in association with processing amount identification information that is unique to the additional processing amount, and a device management unit that stores device identification information that identifies the image forming apparatus And when it is determined that the usage request received from the image forming apparatus and the usage request for requesting the usage of the processing amount includes the processing amount identification information and the device identification information, The image forming apparatus includes a transmission unit configured to transmit the additional processing amount managed in association with the processing amount identification information as the set processing amount.

Description

  The present invention relates to a management system, a management apparatus, an image forming apparatus, a management method, and a program.

  2. Description of the Related Art Conventionally, an image forming apparatus delivered to an office or the like is provided with a function of detecting a usage amount (number of sheets, toner usage amount, etc.) during printing and transmitting a detection result to an external management device or the like. . In addition, an external management device or the like that receives these detection results is provided with a function of counting the detection results every predetermined period and calculating the usage amount for the predetermined period according to the total results. Thereby, the administrator of the management apparatus can manage the usage amount and the like for each image forming apparatus after delivery, and can make the user of the image forming apparatus pay a fee according to the usage amount and the like.

  On the other hand, the available processing amount (the number of sheets, the amount of toner used, or the number of points associated with them) is preset for each user, and the user is free until the set processing amount (setting processing amount) is reached. There has also been proposed a system that can be used (see, for example, Patent Document 1 below).

  However, when the set processing amount is set in advance for each user and the user can freely use until the set processing amount is reached, the management device side can appropriately manage the usage amount for each image forming apparatus. There is a problem that you can not.

  The present invention has been made in view of the above problems, and an object of the present invention is to make it possible to manage an image forming apparatus that uses a preset processing amount, which is an available processing amount, for each user.

The management system according to the embodiment of the present invention has the following configuration. That is,
A management system having an image forming apparatus that executes processing according to a set processing amount set as an executable processing amount, and a management device that manages the image forming apparatus,
The management device
A processing amount management means for recording an additional processing amount, which is a processing amount added by a user, in association with processing amount identification information unique to the additional processing amount;
Device management means for storing device identification information for identifying the image forming apparatus;
When it is determined that the processing amount identification information and the device identification information are included in the usage request received from the image forming apparatus, the image forming apparatus is managed in association with the processing amount identification information. Transmitting means for transmitting the additional processing amount as the setting processing amount.

  According to at least one embodiment, it is possible to manage an image forming apparatus that uses a preset processing amount that is an executable processing amount for each user in advance.

It is a figure which shows the structure of a management system. It is a figure which shows the hardware constitutions of a management apparatus. 2 is a diagram illustrating a hardware configuration of an image forming apparatus. FIG. It is a figure which shows an example of point management information. It is a figure which shows an example of apparatus registration information. It is a figure which shows an example of customer management information. It is a figure which shows the function structure of a management apparatus. It is a figure which shows the function structure of a sales server. 1 is a diagram illustrating a functional configuration of an image forming apparatus. 6 is a diagram illustrating an example of a display screen displayed on the image forming apparatus. FIG. 6 is a diagram illustrating an example of a display screen displayed on the image forming apparatus. FIG. It is a sequence diagram which shows the flow of the management process in a management system. It is a sequence diagram which shows the flow of the management process in a management system. It is a flowchart which shows the flow of a device registration process. It is a flowchart which shows the flow of a registration status confirmation process. It is a flowchart which shows the flow of a point issue process. It is a flowchart which shows the flow of a point request process. It is a flowchart which shows the flow of a determination process. 6 is a flowchart illustrating a flow of printing processing. It is a figure which shows the other structure of a management system. It is a figure which shows an example of customer management information. It is a figure which shows an example of apparatus utilization information. It is a figure which shows an example of apparatus status information. It is a figure which shows the function structure of a management apparatus. 1 is a diagram illustrating a functional configuration of an image forming apparatus. It is a sequence diagram which shows the flow of the management process in a management system. It is a sequence diagram which shows the flow of the management process in a management system. It is a figure which shows an example of point management information. It is a figure which shows an example of apparatus registration information. It is a figure which shows the function structure of a management apparatus. 1 is a diagram illustrating a functional configuration of an image forming apparatus. It is a sequence diagram which shows the flow of the point setting process in a management system. It is a sequence diagram which shows the flow of the point setting process in a management system. It is a figure explaining the example of the point setting state of point issue number #A. 4 is a flowchart illustrating a flow of point setting processing of the image forming apparatus. It is a flowchart which shows the flow of the point setting process of a management apparatus. It is a flowchart which shows the flow of the point setting process of a management apparatus.

  Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings. In the following embodiments, a management system including an image forming apparatus that executes processing according to a set processing amount set as an executable processing amount and a management device that manages the image forming device is provided. .

  The management apparatus includes a processing amount management unit that manages an additional processing amount that is a processing amount added by a user in association with unique processing amount identification information. In addition, the management apparatus includes a device management unit that manages unique device identification information for specifying the image forming apparatus. Further, when the management apparatus determines that the usage request received from the image forming apparatus includes the processing amount identification information and the device identification information, the additional processing is managed in association with the processing amount identification information. A transmission unit configured to transmit the amount as a set processing amount;

  Here, the processing amount includes, for example, the amount of toner used, the number of sheets during printing, the number of points, and the like. The number of points is, for example, 1 for one monochrome single-sided printing, 2 for one monochrome double-sided printing, 3 for one color single-sided printing, 4 for one color double-sided printing, etc. It is prescribed. That is, the number of points is defined in association with the amount of toner used and the number of sheets. Alternatively, the number of points may be defined in association with other processing contents of the image forming apparatus.

  In the following, each embodiment will be described in detail using the number of points as an example of the processing amount. In the description of the specification and drawings according to each embodiment, components having substantially the same functional configuration are denoted by the same reference numerals, and redundant description is omitted.

[First Embodiment]
<1. Overall configuration of management system>
First, the overall configuration of the management system will be described. FIG. 1 is a diagram showing the overall configuration of the management system.

  As shown in FIG. 1, the management system 100 includes a management device 110, a sales server 130, an image forming device 150, a settlement organization 170, and an information terminal 180. The management apparatus 110, the sales server 130, the image forming apparatus 150, the settlement organization 170, and the information terminal 180 are connected to be communicable via a network 190. In this embodiment, it is assumed that the image forming apparatus 150 and the information terminal 180 are owned by the same customer (for example, a company that purchased or rented the image forming apparatus 150).

  The management apparatus 110 is an apparatus that manages the image forming apparatus 150. In the present embodiment, it is assumed that the management apparatus 110 is owned by an administrator who provides the image forming apparatus 150 to a customer (manufacturer of the image forming apparatus 150 or an affiliated company thereof). The management apparatus 110 includes a management program 120, a point management information database (hereinafter abbreviated as DB) 121, and a device registration information DB 122.

  The management program 120 issues a “point” point issue number required when the customer user 102 uses the image forming apparatus 150, and records the point issue number in the point management information in association with the number of points. Note that the point refers to electronic data that a customer purchases in exchange for a price and uses the image forming apparatus 150 to receive a predetermined service (copy service, print service, facsimile service, etc.).

  Further, the management program 120 records information on the image forming apparatus 150 that is a management target in the device registration information. Further, when the management program 120 receives a point request (request for use of points) from the image forming apparatus 150, the management program 120 determines whether or not points can be used based on the point management information and device registration information, and determines that the points can be used. In this case, the number of points is transmitted to the image forming apparatus 150.

  The point management information DB 121 records the number of points purchased by the customer (“additional processing amount” added by the customer) in association with a point issue number (point identification information which is an example of processing amount identification information). Stores point management information.

  The device registration information DB 122 stores information related to the image forming apparatus 150 to be managed (model number that is unique identification information of the image forming apparatus 150, registration number assigned when the image forming apparatus 150 is registered (device identification information) The device registration information in which “)” is recorded is stored. Note that a part of the recording operation of information regarding the image forming apparatus 150 in the device registration information is performed by the operator 101 of the administrator.

  The sales server 130 is a server device that provides a site capable of electronic commerce for providing various products and services. The sales server 130 has a sales program 140 and a customer management information DB 141.

  The sales program 140 provides a site where electronic commerce is possible, and accepts, for example, an application for purchase of the image forming apparatus 150 or an application for rental and an application for point purchase from a customer. In addition, the sales program 140 requests settlement from the settlement organization 170 in accordance with various applications from customers. Further, the sales program 140 transmits contract information to the management apparatus 110 or requests point issuance when the settlement by the settlement organization 170 is completed.

  The customer management information DB 141 stores, for example, customer management information in which information about the customer input by the user 102 via the information terminal 180 when the customer makes various applications.

  The image forming apparatus 150 is a device that provides a copy service, a print service, and a facsimile service, and executes processing according to a set number of points (a “set processing amount” set as an available processing amount). The image forming apparatus 150 includes a usage management program 160 and a point setting information DB 161.

  The usage management program 160 executes processing for downloading the number of points necessary for the user 102 to use the image forming apparatus 150 from the management apparatus 110 and setting the points in the image forming apparatus 150. The usage management program 160 executes a process of subtracting the set number of points every time the user 102 uses a copy service, a print service, a facsimile service, or the like.

  The point setting information DB 161 stores point setting information in which the number of points downloaded by the usage management program 160 is recorded.

  The settlement institution 170 is an organization that performs settlement of various products and services purchased by customers (payment by credit card, settlement by payment at a convenience store, settlement by account withdrawal, etc.).

  The information terminal 180 is a terminal operated by the user 102 when a customer makes an application for purchase of various products or an application for various services (rental). The information terminal 180 includes a Web browser for accessing an electronic commerce site provided by the sales server 130.

<2. Hardware configuration of management device>
Next, the hardware configuration of the management apparatus 110 will be described. FIG. 2 is a diagram illustrating a hardware configuration of the management apparatus 110.

  As illustrated in FIG. 2, the management apparatus 110 includes a CPU (Central Processing Unit) 201, a ROM (Read Only Memory) 202, a RAM (Random Access Memory) 203, and a storage unit 204. Furthermore, the management apparatus 110 includes an input unit 205, a display unit 206, and a communication unit 207. Note that the units of the management device 110 are connected to each other via the bus 208.

  The CPU 201 is a computer that executes various programs (for example, the management program 120) stored in the storage unit 204.

  The ROM 202 is a nonvolatile memory. The ROM 202 stores various programs, data, and the like necessary for the CPU 201 to execute various programs stored in the storage unit 204. Specifically, a boot program such as BIOS (Basic Input / Output System) or EFI (Extensible Firmware Interface) is stored.

  The RAM 203 is a main storage device such as a DRAM (Dynamic Random Access Memory) or an SRAM (Static Random Access Memory). The RAM 203 functions as a work area that is expanded when various programs stored in the storage unit 204 are executed by the CPU 201.

  The storage unit 204 stores various programs executed by the CPU 201 and various DBs used when the various programs are executed by the CPU 201. The various DBs include, for example, a point management information DB 121, a device registration information DB 122, and the like.

  The input unit 205 is an interface for the operator 101 to input various instructions to the management apparatus 110. The display unit 206 displays various types of information that the management apparatus 110 has.

  The communication unit 207 communicates with the sales server 130 and the image forming apparatus 150 via the network 190.

  Note that the sales server 130 and the information terminal 180 also have the same hardware configuration as that of the management apparatus 110 (for the sake of simplicity of explanation, the hardware configuration of the sales server 130 and the information terminal 180 is omitted). ).

<3. Hardware configuration of image forming apparatus>
Next, the hardware configuration of the image forming apparatus 150 will be described. FIG. 3 is a diagram illustrating a hardware configuration of the image forming apparatus 150.

  As illustrated in FIG. 3, the image forming apparatus 150 includes a controller 300. The controller 300 includes a CPU 301, an ASIC (Application Specific Integrated Circuit) 302, an SDRAM 303, a flash memory (nonvolatile memory) 304, an HDD (Hard Disk Drive) 305, and a PHY (Physical layer) 306.

  The CPU 301 is a computer that executes various programs (for example, the usage management program 160) via the ASIC 302.

  The ASIC 302 is a multifunction device board including a CPU interface, SDRAM interface, local bus interface, PCI bus interface, MAC (Media Access Controller), HDD interface, and the like.

  The SDRAM 303 functions as a program memory that stores various programs, a work memory used when the CPU 301 executes various programs, and the like. A DRAM or SRAM may be used instead of the SDRAM 303.

  The flash memory 304 is a nonvolatile memory, and functions as a fixed program memory that stores a boot loader (boot program) that activates the image forming apparatus 150 and an OS (Operating system). The flash memory 304 functions as an application memory that stores application software (for example, the usage management program 160). The flash memory 304 functions as a service memory that stores software for each service (copy service, print service, facsimile service). Further, the flash memory 304 functions as a firmware memory that stores firmware, a data memory that stores point setting information in which a network address, a model number, and the number of points are set.

  Instead of the flash memory 304, another nonvolatile memory such as a nonvolatile RAM in which a backup circuit using RAM and a battery is integrated or an EEPROM (Electrically Erasable Programmable Read-Only Memory) may be used.

  The HDD 305 is a non-volatile recording medium that stores data regardless of whether the image forming apparatus 150 is powered on or off. The HDD 305 records programs and data other than the programs and data stored in the flash memory 304. The HDD 305 may be used as a farm memory.

  The PHY 306 is an interface for communicating with the management apparatus 110 via the network 190. Communication between the management apparatus 110 and the image forming apparatus 150 is performed via the PHY 306.

  An operation unit 310 is connected to the controller 300. The operation unit 310 includes various operation keys and an LCD (Liquid crystal display) or CRT character display, and is used when the user 102 inputs various instructions to the image forming apparatus 150.

  Further, a fax control unit 320, USB 330, IEEE 1394, plotter engine 350, and scanner engine 360 are connected to the controller 300 via a PCI bus. Thus, the image forming apparatus 150 can provide services such as a copy service, a print service, and a facsimile service.

<4. Explanation of various types of information stored in the management device>
Next, various information stored in the management apparatus 110 will be described.

(1) Point management information stored in the point management information DB FIG. 4 is a diagram illustrating an example of the point management information 400 stored in the point management information DB 121. As shown in FIG. 4, the point management information 400 includes “point issue number”, “number of points”, and “setting state for the image forming apparatus” as information items.

  In the “point issue number”, an issue number issued by the management apparatus 110 when a customer purchases points in exchange for a price is recorded. The point issue number is issued each time a customer purchases points, and unique identification information is attached to each purchase opportunity.

  In the “number of points”, the number of points (electronic data) corresponding to the price paid by the customer when purchasing the points is recorded in association with the point issue number issued at the time of purchase. In the example of FIG. 4, the number of points = 100 is recorded in association with the point issue number = P12345001.

  In the “setting state for the image forming apparatus”, information indicating whether or not the point purchased by the customer is set in the image forming apparatus 150 is recorded. “Not set” is recorded as a default, and when a point is set in the image forming apparatus 150 by an operation of the user 102, the setting is changed to “set”. As described above, by managing the setting state in the point management information 400, it is possible to avoid that the number of points with the same point issue number is set to the same image forming apparatus or different image forming apparatuses. .

(2) Device Registration Information Stored in Device Registration Information DB FIG. 5 is a diagram illustrating an example of device registration information 500 stored in the device registration information DB 122. As shown in FIG. 5, the device registration information 500 includes information items such as “model number”, “model name”, “registration number”, “contract form”, “device installation state”, “rental period”, "Print permission setting" is included.

  In the “model number”, unique identification information assigned in advance for each image forming apparatus is recorded in order to specify the image forming apparatus.

  In the “model name”, unique identification information given in advance for each model is recorded in order to specify the model of the image forming apparatus.

  In the “registration number”, unique identification information issued for each image forming apparatus when a sold or rented image forming apparatus is registered in the management apparatus 110 is recorded.

  In the “contract form”, information indicating whether the registered image forming apparatus is a sold image forming apparatus or a rented image forming apparatus is recorded.

  In the “device installation state”, the image forming apparatus is installed on the customer side, and the model number and the registration number that are recorded in the device registration information 500 are registered from the image forming apparatus via the network 190 in the registration status. When it is transmitted as a confirmation request, “device installed” is recorded. It is assumed that “device not installed” is recorded in the “device installed state” as a default.

  In the “rental period”, the rental period of the image forming apparatus of contract type = rental is recorded. In the case of a contract form = sold-out image forming apparatus, “rental period” is blank.

  In the “print permission setting”, information indicating whether or not the image forming apparatus may provide each service (copy service, print service, facsimile service, etc.) is recorded. By default, “printing prohibition” is recorded, and when the device installation state = device installation completed, it is changed to “printing permission”. If the rental period has passed or the operator 101 inputs “printing prohibition”, “printing permission” is changed to “printing prohibition”.

  Of the information items included in the device registration information 500, “model number”, “model name”, “contract form”, and “rental period” are the purchase contract or rental contract of the image forming apparatus with the customer. When the above is established, the operator 101 inputs to the management apparatus 110.

  Of the information items included in the device registration information 500, “registration number” is automatically issued upon completion of input by the operator 101 and recorded in the device registration information 500. Thereby, registration of the image forming apparatus in the device registration information 500 is completed.

<5. Explanation of various information stored in sales server>
Next, various information stored in the sales server 130 will be described. FIG. 6 is a diagram illustrating an example of customer management information 600 stored in the customer management information DB 141.

  As shown in FIG. 6, the information items of the customer management information 600 include “customer ID”, “password”, “company name”, “person in charge”, “address”, “phone number”, “email address”. ”And“ settlement method ”. In each information item, information about the customer input by the user 102 and transmitted to the sales server 130 via the information terminal 180 when the customer purchases or rents the image forming apparatus is recorded.

  In “customer ID”, unique identification information for identifying a customer is recorded. In “Password”, a password used to authenticate the customer is recorded. The sales server 130 authenticates the customer using the customer ID and password.

  “Company Name”, “Contact Person Name”, “Address”, “Phone Number”, and “Email Address” are the company name of the customer, the name of the contact person who is the contact person, the address of the customer company, The phone number and email address of the person in charge are recorded.

  In the “settlement method”, a payment method of a price when purchasing or renting the image forming apparatus is recorded. In the example of FIG. 6, it is recorded that payment is made with “credit” in the case of a customer with customer ID = ABC11111 and payment is made with “account withdrawal” in the case of a customer with customer ID = ABC12222.

  By recording information about the customer in each information item of the customer management information 600, registration of the customer in the customer management information 600 is completed.

<6. Functional configuration of management device>
Next, functions realized by the management apparatus 110 when the management program 120 is executed by the CPU 201 will be described. FIG. 7 is a diagram illustrating a functional configuration of the management apparatus 110. As illustrated in FIG. 7, the functions realized by the management apparatus 110 include a device management unit 710 and a point management unit 720.

  The device management unit 710 manages the device registration information 500 stored in the device registration information DB 122. Specifically, based on the input from the operator 101, recording is performed on each information item of the device registration information 500. When the recording is completed, a registration number is issued, and the issued registration number is recorded in the device registration information 500. Further, when the image forming apparatus 150 is installed, it is determined whether or not the image forming apparatus 150 is registered in the device registration information 500 based on a registration status confirmation request transmitted by the user 102 operating. At the same time, the determination result is transmitted to the image forming apparatus 150. Further, according to the determination result, the content recorded in the device registration information 500 (“device installation state”) is changed.

  In addition, when the user 102 inputs a download execution instruction for the number of points and the point request is made from the image forming apparatus 150 to the management apparatus 110, the device management unit 710 includes registration included in the point request. Extract the number. Also, it is determined whether or not the extracted registration number is recorded in the device registration information 500, and the point management unit 720 is notified of the determination result.

  The point management unit 720 manages the point management information 400 stored in the point management information DB 121. Specifically, when a point purchase request is received from the sales server 130 because the customer has purchased points, a point issue number is issued. Also, the issued point issue number is recorded in the point management information 400 in association with the number of points purchased by the customer. The issued point issue number is notified to the sales server 130. Furthermore, when the user 102 inputs a download execution instruction for the number of points, when a point request is made from the image forming apparatus 150 to the management apparatus 110, a point issue number included in the point request is extracted. Further, it is confirmed whether or not the point issue number is recorded in the point management information 400.

  The point management unit 720 determines that the registration number is recorded in the device registration information 500 and determines that the point issue number is recorded in the point management information 400. In response, the number of recorded points is transmitted.

<7. Functional configuration of sales server>
Next, functions realized by the sales server 130 when the sales program 140 is executed by the CPU 201 will be described. FIG. 8 is a diagram illustrating a functional configuration of the sales server 130. As shown in FIG. 8, the functions realized by the sales server 130 include a purchase acceptance unit 810, a settlement request unit 820, a purchase notification unit 830, a point issue request unit 840, and a point issue number notification unit 850.

  When the user 102 operates the information terminal 180 to apply for purchase of a product sold on the sales server 130 or apply for a service related to the product, the purchase reception unit 810 displays the operation content. Accept. Application for product purchase and service application include application for purchase or rental of the image forming apparatus 150, application for point purchase, and the like.

  The settlement request unit 820 receives the purchase application in the purchase acceptance unit 810, and then, based on the customer management information 600 stored in the customer management information DB 141, allows the customer to pay for the payment. A settlement request is transmitted to 170.

  In response to the payment request from the payment request unit 820, the purchase notification unit 830 receives a notification of payment completion regarding the purchase contract or rental contract of the image forming apparatus from the payment agency 170, and notifies the management apparatus 110 of the payment completion. Notify information. Specifically, contract information when a purchase contract or a rental contract for the image forming apparatus 150 is established is transmitted to the management apparatus 110. Further, the purchase notification unit 830 transmits the registration number issued by the management device 110 to the information terminal 180.

  In response to the settlement request from the settlement request unit 820, the point issuance request unit 840 notifies the management apparatus 110 of information corresponding to the completion of settlement when receiving a settlement completion notification regarding the point purchase from the settlement organization 170. To do. Specifically, a point issue request is transmitted to the management apparatus 110.

  In response to the point issuance request, the point issuance number notification unit 850 transmits the point issuance number to the information terminal 180 when the management device 110 issues the point issuance number.

<8. Functional configuration of image forming apparatus>
Next, functions realized by the image forming apparatus 150 when the usage management program 160 is executed by the CPU 301 will be described. FIG. 9 is a diagram illustrating a functional configuration of the image forming apparatus 150. As illustrated in FIG. 9, the functions realized by the image forming apparatus 150 include a registration status confirmation unit 910, a usage reception unit 920, and a point number management unit 930.

  The registration status confirmation unit 910 receives an input of a registration number and a model number from the user 102, and transmits a registration status confirmation request to the management apparatus 110. The registration status confirmation unit 910 displays the confirmation result on the operation unit 310 when the confirmation result is received from the management apparatus 110 in response to the transmission of the registration status confirmation request.

  The use receiving unit 920 receives an input of a point issue number from the user 102 when setting the number of points for the image forming apparatus 150. In addition, the use reception unit 920 transmits a point request to the management apparatus 110 when a point 102 download execution instruction is input from the user 102. Note that the use reception unit 920 includes the point issue number input by the user 102 and the model number of the image forming apparatus 150 in the point request and transmits the point request to the management apparatus 110. Further, when receiving the number of points from the management apparatus 110 in response to the transmission of the point request, the use receiving unit 920 sets the received number of points in the point setting information DB 161 and displays it on the operation unit 310.

  FIGS. 10A and 10B are diagrams illustrating an example of the display screen 1000 of the operation unit 310 when the point request process is executed by the use reception unit 920. FIG. Among these, FIG. 10A is a screen for accepting input of a point issue number.

  As shown in FIG. 10A, the screen for accepting the input of the point issuance number is provided with an area for displaying “the current number of points” and an area for inputting the “point issuance number”. The user 102 inputs the point issue number notified from the sales server 130 to the information terminal 180 when the point is purchased in the area for inputting the point issue number. After the point issuance number is input, the user 102 presses the “execute download” button, so that the use reception unit 920 transmits a point request to the management apparatus 110.

  FIG. 10B is a screen for displaying the number of points transmitted from the management apparatus 110 in response to the transmission of the point request. As shown in FIG. 10B, the screen for displaying the number of points displays the total value of the number of points already set in the point setting information DB 161 and the number of points downloaded this time.

  Returning to the description of FIG. When the service start instruction (here, print service start) is input from the user 102 and the image forming apparatus 150 executes print processing, the point number management unit 930 performs processing from the number of points set in the point setting information DB 161. Subtract the number of points according to the content. Further, the point number management unit 930 records the number of points after subtraction in the point setting information DB 161 and displays it on the operation unit 310.

<9. Management process flow in the management system>
Next, the flow of management processing in the management system 100 will be described. 11 and 12 are sequence diagrams illustrating the flow of management processing in the management system 100. FIG. As shown in FIGS. 11 and 12, the management processing in the management system 100 can be broadly divided into a device purchase phase, a device registration confirmation phase, a point purchase phase, a point setting phase, and a point consumption phase. Details of each phase will be described below.

(1) Device Purchase Phase In step S <b> 1101, the user 102 inputs contract information necessary for purchasing or renting the image forming apparatus 150 to the information terminal 180. The contract information necessary for the purchase or rental application includes the model name of the image forming apparatus 150, the contract form, the rental period, the customer ID, the company name, the name of the person in charge, the address, the telephone number, the email address, and the settlement method. included.

  In step S <b> 1102, the information terminal 180 transmits the contract information necessary for purchasing or renting the image forming apparatus 150 input by the user 102 to the purchase receiving unit 810 of the sales server 130.

  Upon receipt of the contract information, the purchase acceptance unit 810 of the sales server 130 records the customer ID, company name, person in charge name, subordinate, telephone number, mail address, and settlement method included in the contract information in the customer management information 600. In step S <b> 1103, the settlement request unit 820 of the sales server 130 transmits a settlement request to the settlement organization 170. In step S1104, the payment institution 170 that has received the payment request performs payment processing. Further, when the payment process is completed, the payment institution 170 transmits a payment completion notification to the purchase notification unit 830 of the sales server 130 in step S1105.

  The purchase notification unit 830 of the sales server 130 that has received the payment completion notification from the payment institution 170 transmits the contract information to the management apparatus 110 in step S1106.

  When the management apparatus 110 receives the contract information, in step S1107, the operator 101 inputs a model name, a contract form, and a rental period in the device registration information 500 based on the received contract information. Further, the operator 101 records the model number of the image forming apparatus 150 delivered to the customer in the device registration information 500.

  When the operator 101 completes recording of each item of the device registration information 500, the device management unit 710 of the management device 110 issues a registration number for the image forming device 150 in step S1108.

  In step S1109, the device management unit 710 of the management apparatus 110 records the issued registration number in the device registration information 500, and then stores the device registration information 500 in the device registration information DB 122.

  In step S1110, the device management unit 710 of the management apparatus 110 transmits the registration number issued in step S1108 to the purchase notification unit 830 of the sales server 130. Further, in step S <b> 1111, the purchase notification unit 830 of the sales server 130 transmits the received registration number to the information terminal 180. As a result, the user 102 can acquire the registration number of the purchased or rented image forming apparatus 150.

  Further details of the device registration process including the processes of steps S1108 and S1109 by the device management unit 710 of the management apparatus 110 will be described later with reference to FIG.

(2) Device Registration Confirmation Phase When the device purchase phase is completed, the purchased or rented image forming apparatus 150 is delivered to the customer side and installed. As a result, the apparatus registration confirmation phase is entered.

  In step S <b> 1120, the user 102 inputs the registration number of the purchased or rented image forming apparatus 150 to the image forming apparatus 150.

  In step S <b> 1121, the registration status confirmation unit 910 of the image forming apparatus 150 sends a registration status confirmation request including the registration number input by the user 102 and the model number stored in the image forming apparatus 150 to the device management unit of the management apparatus 110. To 710.

  In step S <b> 1122, the device management unit 710 of the management apparatus 110 confirms whether the registration number and the model number included in the received registration status confirmation request are recorded in the device registration information 500. In step S 1123, the device management unit 710 transmits the confirmation result to the registration status confirmation unit 910 of the image forming apparatus 150.

  The registration status confirmation unit 910 of the image forming apparatus 150 that has received the confirmation result displays the confirmation result on the operation unit 310 in step S1124.

  Further details of the registration status confirmation process including the process of step S1122 executed by the management apparatus 110 will be described later with reference to FIG.

(3) Point Purchase Phase When the device registration confirmation phase is completed, the system proceeds to the point purchase phase, and the installed image forming apparatus 150 can be used when the user 102 sets the number of points.

  In step S <b> 1130, the user 102 inputs purchase information necessary for the point purchase application to the information terminal 180. Specifically, purchase information such as the number of points to be purchased, customer ID, company name, person in charge, address, telephone number, e-mail address, payment method, and the like is input.

  In step S1131, the information terminal 180 transmits the purchase information input by the user 102 to the purchase reception unit 810 of the sales server 130. Upon receipt of the purchase information, the purchase reception unit 810 of the sales server 130 records the customer ID, company name, person in charge name, address, telephone number, e-mail address, payment method, etc. included in the purchase information in the customer management information 600. . In step S1132, the settlement request unit 820 of the sales server 130 transmits a settlement request to the settlement organization 170. Upon receiving the settlement request, the settlement organization 170 performs settlement processing in step S1133. Further, when the settlement process is completed, the settlement organization 170 transmits a settlement completion notification to the point issue request unit 840 of the sales server 130 in step S1134.

  The point issuance request unit 840 of the sales server 130 that has received the payment completion notification from the settlement institution 170 transmits a point issuance request to the point management unit 720 of the management apparatus 110 in step S1135. The point issue request includes the number of points purchased by the customer.

  In step S1136, the point management unit 720 of the management apparatus 110 issues a point issue number based on the received point issue request. Further, the point management unit 720 associates the issued point issue number with the number of points included in the point issue request, and records them in the point management information 400.

  In step S <b> 1137, the point management unit 720 of the management apparatus 110 transmits the issued point issue number to the point issue number notification unit 850 of the sales server 130. In step S <b> 1138, the point issue number notification unit 850 of the sales server 130 transmits the received point issue number to the information terminal 180. Thereby, the user 102 can obtain the point issue number of the purchased points.

  Further details of the point issuing process including the process of step S1136, which is executed by the point management unit 720 of the management apparatus 110, will be described later with reference to FIG.

(4) Point setting phase When the point purchase phase is completed and the customer purchases points, the user 102 operates the image forming apparatus 150 and shifts to a point setting phase in which the number of purchased points is set in the image forming apparatus 150. To do.

  In step S1201 of FIG. 12, the user 102 inputs a point issue number via the display screen 1000 of the operation unit 310 of the image forming apparatus 150 and presses a download execution button.

  In step S <b> 1202, the use reception unit 920 of the image forming apparatus 150 sends a point request including the point issue number input by the user 102 and the model number of the image forming apparatus 150 to the point management unit 720 of the management apparatus 110. Send.

  In step S1203, the point management unit 720 of the management apparatus 110 confirms whether or not points can be used. Specifically, the point management unit 720 determines whether or not the point issue number included in the received point request is recorded in the point management information 400. Further, the point management unit 720 determines whether or not the point with the point issue number has already been set in the image forming apparatus 150.

  In step S1204, the device management unit 710 of the management apparatus 110 determines whether or not the model number included in the received point request is recorded in the device registration information 500.

  In step S1203, it is determined that the point issue number is recorded in the point management information 400 and has not yet been set in the image forming apparatus 150. In step S1204, the model number is recorded in the device registration information 500. Suppose that it is determined to be. In this case, in step S1205, the point management unit 720 of the management apparatus 110 transmits the number of points recorded in association with the point issue number to the use reception unit 920 of the image forming apparatus 150.

  In step S <b> 1206, when the use receiving unit 920 of the image forming apparatus 150 receives the number of points from the point management unit 720 of the management apparatus 110, it sets the point setting information DB 161. In addition, the use reception unit 920 displays the total value of the received point number and the point number already set in the point setting information DB 161 on the operation unit 310.

  Of the processes in steps S1202 to S1206, further details regarding the point request process including the process executed by the use receiving unit 920 of the image forming apparatus 150 will be described later with reference to FIG. Further details of the determination processing including processing executed by the device management unit 710 and the point management unit 720 of the management apparatus 110 will be described later with reference to FIG.

(5) Point consumption phase When the number of points is set in the image forming apparatus 150 in the point setting phase, the user 102 can use the image forming apparatus 150, and thus the point consumption phase is entered.

  In step S <b> 1211, the user 102 inputs a service start (print service start here) instruction to the image forming apparatus 150. In step S <b> 1212, the image forming apparatus 150 executes print processing, and the point number management unit 930 of the image forming apparatus 150 subtracts the number of points corresponding to the print processing from the number of points set in the point setting information.

  In step S <b> 1213, the point number management unit 930 of the image forming apparatus 150 records the point number after subtraction in the point setting information and displays it on the operation unit 310.

  It should be noted that further details regarding the printing process including the processes in steps S1212 and S1213 executed by the image forming apparatus 150 will be described later with reference to FIG.

<10. Flow of processing by each part>
Next, details of device registration processing and registration status confirmation processing by the device management unit 710 and point issue processing by the point management unit 720 will be described. Further, details of the point request processing by the use reception unit 920, the determination processing by the device management unit 710 and the point management unit 720, and the printing processing by the point number management unit 930 will be described.

(1) Device Registration Processing by Device Management Unit FIG. 13 is a flowchart showing the flow of device registration processing by the device management unit 710. In step S1301, the device management unit 710 reads the device registration information 500 from the device registration information DB 122. In step S <b> 1302, the device management unit 710 receives an input of a model number from the operator 101 and records it in “model number” of the device registration information 500.

  In step S <b> 1303, the device management unit 710 receives an input of a model name from the operator 101 and records it in “model name” of the device registration information 500. In step S <b> 1304, the device management unit 710 receives input of information related to the contract form from the operator 101 and records it in “contract form” of the device registration information 500. In step S 1305, the device management unit 710 receives an input of a rental period from the operator 101 and records it in the device registration information 500.

  In step S <b> 1306, the device management unit 710 determines whether recording has been completed for all information items to be recorded in the device registration information 500. If it is determined that there is an information item that has not been recorded yet, the process returns to step S1302.

  On the other hand, if it is determined that recording has been completed for all information items, the process advances to step S1307. In step S1307, the device management unit 710 issues a registration number and records it in the “registration number” of the device registration information 500. Thereby, registration of the image forming apparatus 150 in the device registration information 500 by the device management unit 710 is completed.

  In step S1308, the device management unit 710 stores the device registration information 500 in which the registration number is recorded in the device registration information DB 122.

(2) Registration Status Confirmation Processing by Device Management Unit FIG. 14 is a flowchart showing the flow of registration status confirmation processing by the device management unit 710. In step S1401, the device management unit 710 determines whether a registration status confirmation request including a registration number and a model number is received. If it is determined in step S1401 that the registration status confirmation request has not been received, the process waits until it is received.

  On the other hand, if it is determined in step S1401 that the registration status confirmation request has been received, the process advances to step S1402. In step S1402, the device management unit 710 extracts a registration number and a model number from the received registration status confirmation request.

  In step S1403, the device management unit 710 reads the device registration information 500 from the device registration information DB 122. In step S1404, the device management unit 710 determines whether or not the registration number and model number extracted in step S1402 are recorded in the read device registration information 500.

  If it is determined in step S1404 that the registration number and model number are recorded, the process advances to step S1405. In step S1405, the device management unit 710 changes the corresponding “print permission setting” in the device registration information 500 from the default “print prohibition” to “print permission”.

  In step S 1406, the device management unit 710 changes the corresponding “device installation state” in the device registration information 500 from the default “device not installed” to “device installed”.

  In step S <b> 1407, the device management unit 710 transmits “print permission” information to the image forming apparatus 150 as a confirmation result. In step S1408, the device management unit 710 stores the updated device registration information 500 in the device registration information DB 122.

  On the other hand, if it is determined in step S1404 that the registration number and model number are not recorded, the process proceeds to step S1409, and information indicating that the input registration number or model number is not correct is confirmed. To the image forming apparatus 150.

(3) Point Issuance Processing by Point Management Unit FIG. 15 is a flowchart showing the flow of point issuance processing by the point management unit 720. In step S <b> 1501, the point management unit 720 determines whether a point issue request has been received from the sales server 130. If it is determined in step S1501 that a point issue request has not been received, the process waits until a point issue request is received.

  On the other hand, if it is determined in step S1501 that the point issue request has been received, the process proceeds to step S1502. In step S1502, the point management unit 720 extracts the number of points included in the received point issuance request.

  In step S1503, the point management unit 720 reads the point management information 400 from the point management information DB 121. In step S1504, the point management unit 720 newly records the extracted point number in the “point number” of the read point management information 400.

  In step S1505, the point management unit 720 issues a point issue number corresponding to the newly recorded number of points. In step S1506, the point management unit 720 records the point issue number issued in step S1505 in the “point issue number” of the point management information 400. In addition, the point management unit 720 stores the point management information 400 in which the point issue number is recorded in the point management information DB 121.

  In step S 1507, the point management unit 720 transmits the issued point issue number to the sales server 130.

(4) Point Request Processing by Use Accepting Unit FIG. 16 is a flowchart showing the flow of point request processing by the use accepting unit 920. In step S <b> 1601, the use reception unit 920 determines whether a download execution instruction for the number of points accompanied by the input of a point issue number has been received from the image forming apparatus 150. If it is determined in step S1601 that a point number download execution instruction has not been received, the process waits until a point number download execution instruction is received.

  On the other hand, if it is determined in step S1601 that a point count download execution instruction has been received, the process advances to step S1602. In step S1602, the use receiving unit 920 transmits a point request including the point issue number and the model number to the management apparatus 110.

  In step S1603, the use reception unit 920 determines whether or not the number of points has been received from the management apparatus 110 in response to the transmission of the point request. If it is determined in step S1603 that the number of points has been received, the process proceeds to step S1604. In step S1604, the use receiving unit 920 adds the received point number to the point number set in the point setting information in the point setting information DB 161 of the image forming apparatus 150, and the process proceeds to step S1605.

  On the other hand, if it is determined in step S1603 that the number of points has not been received, the process directly proceeds to step S1605.

  In step S <b> 1605, the use receiving unit 920 displays the number of points set in the point setting information in the point setting information DB 161 of the image forming apparatus 150 on the operation unit 310.

(5) Determination Processing by Device Management Unit and Point Management Unit FIG. 17 is a flowchart showing the flow of determination processing by the device management unit 710 and the point management unit 720. In step S1701, the point management unit 720 determines whether a point request including a point issue number and a model number is received. If it is determined in step S1701 that a point request has not been received, the process waits until a point request is received.

  On the other hand, if it is determined in step S1701 that a point request has been received, the process advances to step S1702. In step S1702, the point management unit 720 extracts the point issue number and the model number from the received point request.

  In step S1703, the device management unit 710 reads the device registration information 500 from the device registration information DB 122. In step S1704, the device management unit 710 determines whether or not “device installed” is recorded in the “device installation state” corresponding to the model number extracted in step S1702 in the read device registration information 500. To do.

  If it is determined in step S1704 that “device installed” is recorded, the process advances to step S1705. In step S1705, the point management unit 720 reads the point management information from the point management information DB.

  In step S1706, the point management unit 720 searches the point management information 400 read based on the point issue number extracted in step S1702.

  As a result of the search in step S1706, if it is determined in step S1707 that there is a point issue number in the point management information 400, the process proceeds to step S1708. In step S 1708, the point management unit 720 determines whether “set” is recorded in “setting state for image forming apparatus” in the device registration information 500.

  If it is determined in step S1708 that “set” has not been recorded, the process advances to step S1709. In step S 1709, the point management unit 720 transmits the number of points recorded in the point management information 400 in association with the point issue number to the image forming apparatus 150.

  On the other hand, if it is determined in step S1704 that “device installed” is not recorded, the process advances to step S1710. In step S1710, the point management unit 720 determines that the image forming apparatus that has made the point request is not recorded in the device registration information 500, and the process advances to step S1712.

  If it is determined in step S1707 that no point issue number is recorded, or if it is determined in step S1708 that “set” has been recorded, the process proceeds to step S1711.

  In step S1711, the point management unit 720 determines that transmission of the number of points is not possible, and proceeds to step S1712.

  In step S <b> 1712, the point management unit 720 transmits error information (information indicating that the model number is not recorded in the device registration information 500 and that the number of points cannot be transmitted) to the image forming apparatus 150.

(6) Print Processing by Point Number Management Unit FIG. 18 is a flowchart showing the flow of print processing by the point number management unit 930. In step S1801, the point number management unit 930 determines whether an instruction to start a service (here, a print service start) has been received. If it is determined in step S1801 that a print service start instruction has not been received, the process waits until a print service start instruction is received.

  On the other hand, if it is determined in step S1801 that the print service start instruction has been received, the process advances to step S1802. In step S <b> 1802, the point number management unit 930 determines whether the printing process can be executed with the number of points set in the point setting information in the point setting information DB 161 of the image forming apparatus 150.

  If it is determined in step S1802 that the printing process cannot be executed, the process advances to step S1806 to stop the printing process. On the other hand, if it is determined in step S1802 that the printing process can be executed, the process advances to step S1803.

  In step S1803, the point number management unit 930 instructs execution of print processing. In step S1804, the point number management unit 930 subtracts the point number corresponding to the executed printing process from the point number set in the point setting information.

  In step S1805, the point number management unit 930 determines whether or not to end the printing process by determining whether or not an instruction to continue the print service has been issued. If it is determined that an instruction to continue the print service has been given, the process returns to step S1802. On the other hand, if it is determined that the print service continuation instruction has not been issued, the printing process is terminated.

<11. Summary>
As can be seen from the above description, in the case of an image forming apparatus that can be used by setting the number of points, the image forming apparatus can be used without being registered in the management apparatus. In the management system 100, the registered image forming apparatus can be used. In particular,
The apparatus registration information DB is provided, and the contract information is received from the sales server, whereby the image forming apparatus purchased or rented by the customer is registered in the management apparatus.
-The model number is included in the device registration status confirmation request and point request transmitted by the image forming apparatus.
-On the condition that the model number included in the device registration status confirmation request is recorded in the device registration information, the print permission setting is set to “print permission”.
-The configuration is such that the number of points is transmitted on condition that the model number included in the point request is recorded in the device registration information.

Thereby, even if the image forming apparatus can be used by setting the number of points, the manager of the management apparatus at least about the image forming apparatus,
-Manage the model number, device installation status, etc. of all image forming devices sold or rented based on device registration information.
-It is possible to manage the setting state of the number of points based on the point management information.

<12. Modification>
In the first embodiment, the case where the number of points is used as the processing amount and the number of points is set in the image forming apparatus as the set processing amount that can be used has been described. However, the present invention is not limited to this. .

  For example, the number of sheets at the time of printing can be used as the processing amount. In this case, the user purchases the number of sheets to be added as an additional processing amount, and the number of sheets is set as the set processing amount in the image forming apparatus. In the image forming apparatus, every time printing processing is performed, the number of output sheets is subtracted from the set processing amount.

  Further, the amount of toner used can be used as the processing amount. In this case, the user purchases the amount of toner to be added (for example, one toner bottle) as the additional processing amount, and the toner amount is set as the set processing amount in the image forming apparatus. In the image forming apparatus, every time printing processing is performed, the amount of toner used during printing is subtracted from the set processing amount. The amount of toner used during printing may be acquired, for example, by detecting the remaining amount of toner before and after printing, or may be calculated based on image information to be printed.

[Second Embodiment]
The image forming apparatus described in the first embodiment has been described as having only a configuration that can be used by setting the number of points. However, the present invention is not limited to this, and in addition to the configuration in which the image forming apparatus can be used by setting the number of points, the management apparatus may charge according to the usage amount of the image forming apparatus. You may have the structure for enabling it. This is because by having both configurations, the customer who purchased or rented the image forming apparatus can cope with any payment method. Moreover, it is possible to cope with the case where the customer desires to change the payment method after purchase or rental. Hereinafter, the second embodiment will be described.

<1. Overall configuration of management system>
First, the overall configuration of the management system 1900 according to the second embodiment will be described. FIG. 19 is a diagram showing the overall configuration of the management system 1900. As shown in FIG.

  Among the constituent elements shown in FIG. 19, the same constituent elements as those shown in FIG. 1 are denoted by the same reference numerals, and the description thereof is omitted here.

  The difference from FIG. 1 is that the management apparatus 110 has a customer management information DB 1901, a device usage information DB 1902, and a device status information DB 1903.

  The customer management information DB 1901 records information related to customers who have purchased or rented the image forming apparatus. The device usage information DB 1902 records information on the usage amount of the image forming apparatus. Since the management apparatus 110 has the customer management information DB 1901 and the device usage information DB 1902, the amount corresponding to the usage amount of the image forming apparatus can be billed collectively for each customer.

  The device status information DB 1903 records consumable information and abnormality information detected by the image forming apparatus and notified to the management apparatus 110.

<2. Explanation of various types of information stored in the management device>
Next, various information stored in the management apparatus 110 will be described.

(1) Customer Management Information Stored in Customer Management Information DB FIG. 20 is a diagram showing an example of customer management information 2000 stored in the customer management information DB 1901. As shown in FIG. 20, customer management information 2000 includes information items such as “customer ID”, “password”, “company name”, “person in charge”, “address”, “phone number”, “email address”. And “image forming apparatus”.

  In each information item, information on the customer included in the contract information input by the user 102 via the information terminal 180 and transmitted to the sales server 130 when the image forming apparatus is purchased or rented is recorded. Since the contents recorded in “customer ID”, “password”, “company name”, “person in charge”, “address”, “phone number”, and “email address” are the same as in FIG. The description is omitted here.

  The customer management information 2000 further includes “image forming apparatus” as an information item. In the “image forming apparatus”, the model number of the image forming apparatus purchased or rented by each customer is recorded. In general, since one customer has a plurality of image forming apparatuses, one customer ID is associated with model numbers of the plurality of image forming apparatuses.

  By recording information about the customer in each information item of the customer management information 2000, registration of the customer in the customer management information 2000 is completed.

(2) Device Usage Information Stored in Device Usage Information DB FIG. 21 is a diagram illustrating an example of device usage information 2100 stored in the device usage information DB 1902. In the device usage information 2100, information on the usage amount notified from the image forming apparatus to the management apparatus 110 is recorded. As shown in FIG. 21, the device usage information 2100 includes “notification date”, “model number”, “full color counter”, and “monochrome counter” as information items. Furthermore, “toner black remaining amount (%)”, “toner cyan remaining amount (%)”, “toner magenta remaining amount (%)”, “toner yellow remaining amount (%)”, “point remaining number” are included. .

  “Notification date / time” includes information on the usage (full color counter, monochrome counter, remaining amount of toner black (%), remaining amount of toner cyan (%), remaining amount of toner magenta (%), remaining amount of toner yellow (%), The date and time when the remaining point) is notified is recorded. In “Model Number”, the model number of the image forming apparatus to be managed is recorded.

  The “full color counter” records the number of times full color printing has been performed in the image forming apparatus to be managed. In the “monochrome counter”, the number of times monochrome printing has been performed in the image forming apparatus to be managed is recorded.

  In “toner black remaining amount (%)”, the current remaining amount of toner (black) in the image forming apparatus to be managed is recorded. In “toner cyan remaining amount (%)”, the current remaining amount of toner (cyan) in the image forming apparatus to be managed is recorded. In “toner magenta remaining amount (%)”, the current remaining amount of toner (magenta) in the image forming apparatus to be managed is recorded. In “toner yellow remaining amount (%)”, the current remaining amount of toner (yellow) in the image forming apparatus to be managed is recorded.

  In “point remaining number”, the current number of points set in the point management information of the image forming apparatus to be managed is recorded.

(3) Device Status Information Stored in Device Status Information DB FIG. 22 is a diagram illustrating an example of device status information 2200 stored in the device status information DB 1903. In the device status information 2200, consumable information and abnormality information of the image forming apparatus notified from the image forming apparatus to the management apparatus 110 are recorded. As shown in FIG. 22, the device status information 2200 includes “notification date”, “model number”, and “device status” as information items.

  In the “notification date and time”, the date and time when consumable information (the amount of remaining toner is equal to or less than a predetermined threshold or the amount of remaining toner is zero) or abnormality information (information such as the occurrence of a failure) is recorded. In “Model Number”, the model number of the image forming apparatus to be managed is recorded. In “device status”, consumable information and abnormality information notified from the image forming apparatus are recorded.

<3. Functional configuration of management device>
Next, functions realized by the management apparatus 110 when the management program 1920 is executed by the CPU 201 will be described. FIG. 23 is a diagram illustrating a functional configuration of the management apparatus 110. As shown in FIG. 23, the functions realized by the management apparatus 110 include a billing processing unit 2301, a customer management unit 2302, and a device state management unit 2303 in addition to the device management unit 710 and the point management unit 720. The device management unit 710 and the point management unit 720 are the same as the device management unit 710 and the point management unit 720 in FIG.

  The charging processing unit 2301 receives information on the usage amount transmitted from the image forming apparatus 150 at a predetermined notification date and records it in the device usage information of the device usage information DB 1902. In addition, the billing processing unit 2301 counts the device usage information stored in the device usage information DB 1902 in accordance with an instruction from the operator 101, and calculates a charge according to the counting result. Further, the billing processing unit 2301 transmits billing information including the calculated fee to the sales server 130.

  When a purchase contract or a rental contract for the image forming apparatus is established and information about the customer included in the contract information is notified from the sales server 130, the customer management unit 2302 records the information about the customer in the customer management information, Stored in the management information DB 1901.

  The device status management unit 2303 receives the consumable information or abnormality information notified from the image forming apparatus 150 and records it in the device status information stored in the device status information DB 1903.

<4. Functional configuration of image forming apparatus>
Next, functions realized by the image forming apparatus 150 when the usage management program 1930 is executed by the CPU 301 will be described. FIG. 24 is a diagram illustrating a functional configuration of the image forming apparatus 150. As shown in FIG. 24, the functions realized by the image forming apparatus 150 include a device status detection unit 2401 and a device setting information management unit 2402 in addition to the use reception unit 920 and the point number management unit 930. Note that the usage reception unit 920 and the point number management unit 930 are the same as the usage reception unit 920 and the point number management unit 930 in FIG.

  The device status detection unit 2401 notifies the management device 110 of abnormality information when a failure is detected in the image forming apparatus 150, when the remaining amount of toner falls below a predetermined threshold, or when the remaining amount of toner becomes zero. Or notify consumables information.

  The device setting information management unit 2402 collects information (usage amount of full color counter, monochrome counter value, black, cyan, magenta, yellow toner, points, etc.) regarding the usage amount detected by the image forming apparatus 150. In addition, information regarding the collected usage amount is transmitted to the management apparatus 110. Further, the device setting information management unit 2402 requests the management device 110 to confirm the contents recorded in the “print permission setting” of the device registration information 500, and sets the confirmation result by the management device 110.

<5. Management process flow in the management system>
Next, the flow of management processing in the management system 1900 will be described. As described above, the image forming apparatus according to the present embodiment can be used by setting the number of points, and the management apparatus 110 can charge according to the usage amount. Has both configurations. In the case of an image forming apparatus having two configurations, which configuration is to be used is selected when the customer applies for purchase or rental of the image forming apparatus.

  The flow of management processing differs depending on which configuration is selected. The flow of management processing described using the sequence diagrams of FIGS. 11 and 12 shows an example of management processing when a configuration that can be used by setting the number of points is selected. On the other hand, the management process described below with reference to FIGS. 25 and 26 is an example of the management process when a configuration is selected so that the management apparatus 110 can charge according to the usage amount. Show. Hereinafter, the flow of management processing in the management system 1900 will be described with reference to FIGS. 25 and 26.

  25 and 26 are sequence diagrams illustrating the flow of management processing in the management system 1900. FIG. As shown in FIGS. 25 and 26, the management processing in the management system 1900 includes a usage amount collection phase, a usage amount aggregation phase, a charging phase, a consumable information collection phase, an abnormality information collection phase, and a printability determination phase.

  The sequence diagrams shown in FIGS. 25 and 26 are executed after the device purchase phase and the device registration confirmation phase in FIG. 11 are completed. The execution order of each phase is shown in FIGS. 25 and 26. The order is not limited.

(1) Usage amount collection phase In step S2501, the device setting information management unit 2402 of the image forming apparatus 150 detects the notification date and time, and in step S2502, information on the usage amount detected in the image forming apparatus 150 is stored in the management apparatus 110. To the device status management unit 2303.

  In step S <b> 2503, the device state management unit 2303 of the management apparatus 110 receives information on the usage amount from the device setting information management unit 2402 of the image forming apparatus 150 and records it in the device usage information 2100. The recorded device usage information 2100 is stored in the device usage information DB 1902.

(2) Usage amount totaling phase In step S2511, the operator 101 informs the device state management unit 2303 of the management apparatus 110 about the usage amount detected by the device setting information management unit 2402 of the image forming apparatus 150 in a predetermined period. Instruct them to count. In step S <b> 2512, the device state management unit 2303 of the management apparatus 110 aggregates information regarding the usage amount of the image forming apparatus 150 in the specified period from the device usage information 2100 stored in the device usage information DB 1902.

  Specifically, the increase amount of the counter value of the full color counter and the increase amount of the counter value of the monochrome counter in the designated period are calculated. In addition, the amount of change in the remaining amount of each toner of black, cyan, magenta, and yellow in the designated period is calculated. Further, the amount of change in the remaining point number during the designated period is calculated.

  In step S2513, the device state management unit 2303 of the management apparatus 110 generates a list of information on the usage amount based on the calculation result in step S2512, and outputs the generated list in step S2514.

(3) Billing Phase In step S2521, the operator 101 charges the billing processing unit 2301 of the management apparatus 110 according to the usage amount for the specified period based on the usage amount list generated in the usage amount totaling phase. Instructs to calculate the amount.

  In step S2522, the billing processing unit 2301 of the management apparatus 110 calculates a billing amount corresponding to the usage amount, and in step S2523, billing information including a list of billing amounts is generated.

  In step S <b> 2524, the billing processing unit 2301 of the management apparatus 110 transmits billing information to the sales server 130. In step S2525, the settlement request unit 820 of the sales server 130 transmits a settlement request to the settlement organization 170, and the settlement organization 170 performs settlement processing according to the billing information in step S2526.

  In step S2527, the settlement organization 170 notifies the purchase notification unit 830 of the sales server 130 that the settlement process has been completed. In step S <b> 2528, the purchase notification unit 830 of the sales server 130 sends the usage details to the user 102.

(4) Consumables Information Collection Phase In step S2601, the device state detection unit 2401 of the image forming apparatus 150 determines that the remaining amount of consumables (toner) is below a predetermined threshold (near end) or the remaining amount is low. This is detected when it reaches zero (end).

  In step S2602, the device state detection unit 2401 of the image forming apparatus 150 transmits the detection result as consumable information to the device state management unit 2303 of the management device 110. In step S2603, the device state management unit 2303 of the management apparatus 110 records the consumable information transmitted from the device state detection unit 2401 of the image forming apparatus 150 in the device state information 2200 and displays it on the display unit 206.

(5) Failure Information Collection Phase When a failure occurs in the image forming apparatus 150 in step S2611, the device state detection unit 2401 detects a failure. In step S2612, the device state detection unit 2401 of the image forming apparatus 150 transmits the detection result to the management apparatus 110 as abnormality information. In step S <b> 2613, the device state management unit 2303 of the management apparatus 110 records the received abnormality information in the device state information 2200 and displays it on the display unit 206.

(6) Print Permission Judgment Phase In step S2621, the device setting information management unit 2402 of the image forming apparatus 150 detects the print permission setting confirmation timing. In step S2622, the device setting information management unit 2402 of the image forming apparatus 150 transmits a print permission setting confirmation request including the model number to the device management unit 710 of the management device 110.

  In step S2623, the device management unit 710 of the management apparatus 110 reads the device registration information 500 from the device registration information DB 122, and sets “print permission” to “print permission setting” corresponding to the model number included in the received print permission setting confirmation request. "Is recorded.

  If it is determined in step S2623 that “printing permission” is recorded, the device management unit 710 of the management apparatus 110 transmits the “printing permission” information to the device setting information management unit 2402 of the image forming apparatus 150 in step S2624. Send to. Accordingly, in step S2625, “printing permission” information is set in the image forming apparatus 150.

  If it is determined in step S2623 that “printing prohibition” is recorded, in step S2624, the device management unit 710 of the management apparatus 110 sets the “printing prohibition” information to the device setting information management of the image forming apparatus 150. To the unit 2402. Accordingly, in step S2625, “printing prohibition” information is set in the image forming apparatus 150. In this case, the user 102 cannot use the image forming apparatus 150 thereafter.

<6. Summary>
As is clear from the above description, in the management system 1900 according to this embodiment,
The image forming apparatus that detects the information on the usage amount is registered in the device registration information of the management apparatus, and the information on the usage amount transmitted from the image forming apparatus is recorded in the device usage information.
Register information related to the customer of the image forming apparatus in the customer management information of the management apparatus.
A billing amount is calculated based on information on the usage amount recorded in the device usage information, and billing information is generated for each customer registered in the customer management information.

  Thereby, in the management apparatus, it becomes possible to charge the amount corresponding to the usage amount for each customer.

Furthermore, in the management system 1900 according to the present embodiment,
Notifying the management device of consumable information including the remaining amount of consumables detected in the image forming apparatus and abnormality information regarding a failure detected in the image forming apparatus.
The image forming apparatus confirms the print permission setting of the device registration information at every predetermined period, and if printing prohibition is set, execution of the printing process is prohibited.

  This makes it possible to manage consumables and abnormality information. In addition, the management device can set whether or not the image forming apparatus can be executed.

[Third Embodiment]
In the first embodiment, the point number can be transmitted even outside the period recorded in the “rental period” of the device registration information 500, but the present invention is not limited to this. For example, as a condition for transmitting the number of points, a determination result as to whether or not it is within the period recorded in the “rental period” may be added.

  In addition, the consumables collection phase and the abnormality information collection phase described in the second embodiment may be executed in the management system 100 of the first embodiment. Further, the printability determination phase described in the second embodiment may be executed in the management system 100 of the first embodiment. According to the first embodiment, since the image forming apparatus is managed by the management apparatus, the apparatus state detection unit 2401 and the apparatus setting information management unit 2402 are arranged in the image forming apparatus, and the apparatus state management is performed in the management apparatus 110. By arranging the unit 2303, the above-described phases can be executed by the management system 100 of the first embodiment.

  It should be noted that the present invention is not limited to the configuration shown here, such as a combination with other elements in the configuration described in the above embodiment. These points can be changed without departing from the spirit of the present invention, and can be appropriately determined according to the application form.

  In the above, the embodiment has been described in which the management apparatus can charge an amount corresponding to the usage amount for each customer.

  On the other hand, a so-called prepaid card type payment method in which a user pays a predetermined amount in advance and subtracts the number of points according to the amount of use each time it is used has been proposed. According to the payment method, there is an advantage that the administrator of the management apparatus can receive a predetermined amount before the user uses the image forming apparatus. In addition, the user of the image forming apparatus simply purchases a real prepaid card or a virtual prepaid card, downloads and sets the number of points corresponding to the prepaid card issue number (hereinafter, point issue number), There is an advantage that any image forming apparatus can be used.

  However, when the prepaid card method is applied, in the process of downloading and setting the number of points, the point setting state of the point issue number managed by the management apparatus and the point setting state of the point issue number managed by the image forming apparatus Inconsistencies may occur.

  Therefore, an embodiment in which the point setting state of the point issue number managed by the management apparatus is matched with the point setting state of the point issue number managed by the image forming processing apparatus will be described below.

[Fourth Embodiment]
<Overall configuration of management system>
The overall configuration of the management system is the same as in FIG.

<Hardware configuration of management device>
The hardware configuration of the management apparatus 110 is the same as that in FIG.

<Hardware configuration of image forming apparatus>
The hardware configuration of the image forming apparatus 150 is the same as that in FIG.

<Description of each information stored in the management device>
Next, various information stored in the management apparatus 110 will be described.

(1) Information stored in the point management information DB FIG. 27 is a diagram illustrating an example of the point management information 400 stored in the point management information DB 121. As shown in FIG. 27, the point management information 400 includes “point issue number”, “number of points”, “model number”, and “point setting state” as information items.

  In the “point issue number”, an issue number issued by the management apparatus 110 when a customer purchases points in exchange for a price is recorded. The point issuance number is issued each time a customer purchases points, and a unique identifier is assigned to each purchase opportunity.

  In the “number of points”, the number of points (electronic data) proportional to the price paid by the customer when purchasing the points is recorded in association with the point issuance number issued at the time of purchase. In the example of FIG. 27, the number of points = 100 is recorded in association with the point issue number = P12345001.

  In the “model number”, an identifier for identifying the model of the image forming apparatus 150 in which a point corresponding to the point issuance number is set or the image forming apparatus 150 in the point setting process is recorded.

  In the “point setting state”, information indicating whether or not a point purchased by a customer is set in the image forming apparatus 150 is recorded.

In the “point setting state”, “unset”, which is a state in which no point is set in the image forming apparatus 150 in the management system 100, is recorded as a default. In the example of FIG. 27, the point setting state of the point issue number = P12345006 is “not set”, and the model number of the corresponding image forming apparatus is blank.
When the “point setting state” is “during device setting”, it is possible to set points only for the image forming apparatus 150 that is the transmission source of the point setting request. Thereby, it is possible to prevent the points corresponding to the same point issue number from being set in a plurality of image forming apparatuses 150 at the same time. In the example of FIG. 27, the number of points = 50 recorded in association with the point issue number P12345003 can be set only for the image forming apparatus 150 whose model number is Z1234-56789.

  When the point setting completion notification is received from the image forming apparatus 150, the “point setting state” is changed to “set”. When the “point setting state” is “set”, the point corresponding to the point issue number cannot be newly set in the image forming apparatus 150 (including the image forming apparatus 150 in which the point is set).

  In this way, by managing the setting state in the point management information 400, it is possible to avoid setting the number of points of the same point issue number to the same image forming apparatus or different image forming apparatuses a plurality of times. Further, it is possible to avoid inconsistency in the point setting state of the point issue number managed by the management apparatus 110 and the image forming apparatus 150.

(2) Information Stored in Device Registration Information DB FIG. 28 is a diagram illustrating an example of device registration information 500 stored in the device registration information DB 122.

  The information shown in FIG. 28 is the same as the information described above with reference to FIG.

<Functional configuration of management device>
Next, functions realized by the management apparatus 110 when the management program 120 is executed by the CPU 201 will be described. FIG. 29 is a diagram illustrating a functional configuration of the management apparatus 110. As illustrated in FIG. 29, the functions realized by the management apparatus 110 include a device management unit 610 and a point management unit 620.

  The device management unit 610 manages the device registration information 500 stored in the device registration information DB 122. Specifically, based on the input from the operator 101, recording is performed on each information item of the device registration information 500. When the recording is completed, a registration number is issued, and the issued registration number is recorded in the device registration information 500. Further, when the image forming apparatus 150 is installed, it is determined whether or not the image forming apparatus 150 is registered in the device registration information 500 based on a registration status confirmation request transmitted by the user 102 operating. At the same time, the determination result is transmitted to the image forming apparatus 150. Further, according to the determination result, the content recorded in the device registration information 500 (“device installation state”) is changed.

  In addition, when the user 102 inputs a point setting instruction and a point setting request is made from the image forming apparatus 150 to the management apparatus 110, the device management unit 610 includes a model machine included in the point setting request. Extract the number. In addition, it is determined whether or not the extracted model number is recorded in the device registration information 500, and the point management unit 620 is notified of the determination result.

  The point management unit 620 manages the point management information 400 stored in the point management information DB 121. Specifically, when a point purchase request is received from the sales server 130 because the customer has purchased points, a point issue number is issued. Also, the issued point issue number is recorded in the point management information 400 in association with the number of points purchased by the customer and the point setting state. The issued point issue number is notified to the sales server 130.

  Note that when the point issue number is issued, the point setting state is managed as “not set”. Here, “not set” is a state in which points can be set in any image forming apparatus.

  When the user 102 inputs a point setting instruction to the image forming apparatus 150 and a point setting request is made from the image forming apparatus 150 to the management apparatus 110, the point management unit 620 includes the point setting request. The point issue number is extracted. Further, it is confirmed whether or not the point issue number is recorded in the point management information 400.

  If the point management unit 620 determines that the registration number is recorded in the device management unit 610 and determines that the point issuance number is recorded in the point management information 400, the point management unit 620 notifies the image forming apparatus 150. To send point notifications. By the point notification, the number of points is notified.

  If it is determined that the point issuance number is recorded in the point management information 400, the point management unit 620 changes the point setting state corresponding to the point issuance number from “not set” to “during device setting”. change. Here, “during device setting” is a state in which a point corresponding to the point issue number included in the point setting request can be set only for the image forming apparatus 150 that has transmitted the point setting request.

  The point management unit 620 receives the point setting completion notification of the image forming apparatus 150 and changes the setting state of the point corresponding to the point issue number to “set”. Here, “set” means that a point corresponding to the point issue number cannot be newly set in the image forming apparatus 150.

<Functional configuration of image forming apparatus>
Next, functions realized by the image forming apparatus 150 when the usage management program 160 is executed by the CPU 301 will be described. FIG. 30 is a diagram illustrating a functional configuration of the image forming apparatus 150. As illustrated in FIG. 30, the functions realized by the image forming apparatus 150 include a registration status confirmation unit 715, a usage reception unit 725, and a point number management unit 730.

  The registration status confirmation unit 715 receives an input of a registration number from the user 102 and transmits a registration status confirmation request to the management apparatus 110. Further, when the confirmation result is received from the management apparatus 110 in response to the transmission of the registration status confirmation request, the confirmation result is displayed on the operation unit 310.

  The use accepting unit 725 accepts an input of a point issue number from the user 102 when setting the number of points for the image forming apparatus 150. When a point setting instruction is input from the user 102, a point setting request is transmitted to the management apparatus 110.

  The point setting request includes the point issue number input by the user 102 and the model number of the image forming apparatus 150.

  In addition, when the point reception request has been transmitted before, the use reception unit 725 may transmit a point setting status notification to the management apparatus 110 before transmitting a new point setting request. The point setting status notification includes the point issuance number saved at the previous point setting and the model number of the image forming apparatus 150.

  When the point setting completion notification, which is a message indicating the point setting result, is not received by the management apparatus 110 at the previous point setting, the point setting state of the point issue number managed by the management apparatus 110 and the image forming apparatus 150 There is a possibility that an inconsistency has occurred with the point setting status of the point issuance number managed by. By causing the image forming apparatus 150 to transmit a new point setting request after receiving a response to the point setting status notification, it is possible to avoid inconsistencies.

  When the point notification is received from the management apparatus 110 in response to the transmission of the point setting request, the use reception unit 725 outputs a point addition request to the point number management unit 730. In response to the point addition request, addition of the number of points included in the point notification to the point setting information DB 161 is requested.

  After the points are set, the point issue number is stored in the point setting information DB 161. The stored point issue number is used for the above-described point setting status notification.

  After the point issuance number is stored, the use receiving unit 725 transmits a point setting completion notification including the point issuance number input by the user 102 and the model number of the image forming apparatus 150 to the management apparatus 110.

  When a response to the point setting completion notification is received from the management apparatus 110, the processing related to the point setting is completed. The use receiving unit 725 displays the set point information on the operation unit 310 after the processing related to the point setting is completed.

  The point number management unit 730 receives the point addition request from the use reception unit 725 and adds the points of the image forming apparatus 150.

  Further, the number of points is subtracted by the point consumption operation of the image forming apparatus 150.

<Flow of management processing in the management system>
Next, the flow of management processing in the management system 100 will be described. 31 and 32A are sequence diagrams illustrating the flow of management processing in the management system. As shown in FIGS. 31 and 32A, management processing in the management system can be broadly divided into point setting processing and point setting status confirmation processing. Hereinafter, each sequence will be described.

(1) Point setting process An example of the point setting process will be described with reference to FIG.

  In step 3101, the image forming apparatus 150 receives a point setting instruction from the user 102. The point setting instruction includes a contract ID that is an identifier for identifying a contractor and a point issue number. In this example, the point issue number is described as #A.

  In step S <b> 3102, the image forming apparatus 150 transmits a point setting request to the management apparatus 110. The point setting request includes the model number and the point issue number (#A) of the image forming apparatus 150 that transmits the point setting request.

  In step S3103, when the point setting request is received, the management apparatus 110 executes a setting state change process. Specifically, the management device 110 sets the point management information 400 of the point issue number #A as follows. The management device 110 changes the point setting state of the point issue number #A from “not set” to “during device setting”. Further, the management apparatus 110 sets the model number of the image forming apparatus 150 as the model number corresponding to the point issue number #A.

  By changing the point setting state to “during device setting”, the management apparatus 110 performs the point setting process for the point issue number #A only on the image forming apparatus 150 and receives points from other image forming apparatuses 150. Does not accept setting requests.

  In step S <b> 3104, the management apparatus 110 transmits a point notification to the image forming apparatus 150. The point notification includes the number of points set in the image forming apparatus.

  In step S3105, the image forming apparatus 150 adds the notified number of points to the number of points currently held.

  In step S3106, the image forming apparatus 150 stores the point issue number (point issue number #A) designated by the user 102 in step S3101.

  In step S <b> 3107, the image forming apparatus 150 transmits a point setting completion notification to the management apparatus 110. The point setting completion notification includes the point issue number #A.

  In step S3108, when the point setting completion notification is received, the management apparatus 110 changes the point setting state of the point issuance number #A from “during device setting” to “set”. As a result, the management apparatus 110 cannot set the point issue number #A in the image forming apparatus 150.

  In step S <b> 3109, the management apparatus 110 transmits a setting result response to the image forming apparatus 150.

  In step S <b> 3110, the image forming apparatus 150 displays the point setting result to the user 102. For example, the number of available points after the point setting is completed and the point issue number (#A) used for the point setting are displayed.

  According to the management system 100 according to the present embodiment, the point setting state is changed according to the state of the point setting process. Therefore, it is possible to avoid inconsistency between the point setting state of the point issue number managed by the management apparatus 110 and the point setting state of the point issue number managed by the image forming apparatus 150.

  Specifically, by providing a point setting state of “during device setting”, it is possible to avoid setting points corresponding to the same point issue number in a plurality of image forming apparatuses 150. Further, in response to receiving the point setting completion notification from the image forming apparatus 150, the management apparatus 110 changes the point setting state to “set”. For this reason, it is possible to prevent the management apparatus 110 from managing the point issue number as “set” even though no point is set in the image forming apparatus 150.

(2) Point Setting Status Confirmation Process In addition to the point setting process described above, a point setting situation confirmation process may be performed between the image forming apparatus 150 and the management system 100. The point setting status confirmation processing is processing for the management device 110 to confirm the point setting status of the image forming apparatus 150.

  FIG. 32A is a sequence diagram illustrating an example of a point setting status confirmation process. FIG. 32B is a diagram for explaining an example of the point setting state of the point issue number #A.

  The point setting status confirmation process is executed after the point setting process is completed and before the image forming apparatus 150 transmits a new point setting request. For example, when receiving a new point setting instruction from the user 102, the image forming apparatus 150 may execute a point setting status confirmation process and confirm the previous point setting result.

  In step S <b> 3201, the image forming apparatus 150 transmits a point setting status notification to the management apparatus 110. The point setting status notification includes the model number and point issue number #A. Here, the point issue number #A is a point issue number that has been set in the image forming apparatus 150.

  In step S3202, the management apparatus 110 executes setting state update processing in response to reception of the point setting status notification. Specifically, as shown in FIG. 32B, when the point setting state of the point issue number #A held in the management apparatus 110 is “device setting” or “not set”, the management apparatus 110 sets the point setting Change the state to "set". When the point setting state of the point issue number #A held by the management device 110 is “set”, the management device 110 does not change the point setting state.

  In step S <b> 3203, the management apparatus 110 transmits a response to the point setting status notification to the image forming apparatus 150.

  By executing the point setting status confirmation process, the point setting state of the point issuance number managed by the management apparatus 110 and the point setting state of the point issuance number managed by the image forming apparatus 150 can be more reliably matched. .

<Processing flow by each device>
Next, details of the point setting process in the image forming apparatus 150 and the management apparatus 110 will be described.

(1) Point Setting Processing by Image Forming Apparatus FIG. 33 is a flowchart showing the flow of point setting processing in the image forming apparatus 150.

  In step S3301, the image forming apparatus 150 starts a point setting process.

  In step S3302, when the image forming apparatus 150 receives a point setting request including a point issue number from the user 102, the process proceeds to step S3303 (step S3302 [Yes]). If the image forming apparatus 150 has not received a point setting request including the point issue number from the user 102, the process returns to step S3301 (step S3302 [No]).

  In step S3303, the image forming apparatus 150 determines whether the previous point setting process has been executed. If the point setting process has been executed before, the process proceeds to step S3304 (step S3303 [Yes]). On the other hand, when the point setting process has not been executed before (for example, when a point setting request is received for the first time after installing the image forming apparatus 150), the process proceeds to step S3307 (step S3303 [No]).

  First, the case where the process proceeds to step S 3304, that is, the case where the previous point setting process has been executed will be described.

  In step S 3304, the image forming apparatus 150 performs processing related to point setting status confirmation, and then performs point setting processing.

  In step S 3304, the image forming apparatus 150 transmits a point setting status notification to the management apparatus 110. The point setting status notification includes the model number of the image forming apparatus 150 and the point issue number used in the previous point setting process.

  In step S3305, the image forming apparatus 150 determines whether the communication is successful. Specifically, when the image forming apparatus 150 receives a response to the point setting status notification from the management apparatus 110, the image forming apparatus 150 determines that the communication is successful and does not receive a response to the point setting status notification from the management apparatus 110. It is determined that the communication was not successful. If the communication is successful, the process proceeds to step S3306 (step S3305 [Yes]). On the other hand, if the communication is not successful, the process proceeds to step S3312, and the point setting process is terminated (step S3305 [No]).

  In step S3306, the image forming apparatus 150 receives a response to the point setting status notification.

  If the point setting state of the point issuance number managed by the image forming apparatus 150 and the point setting state of the point issuance number managed by the management apparatus 110 do not match, the processing from step S3303 to step S3306 is executed. Thus, the point setting states are matched.

  If it is determined in step S3303 that the point setting process has not been executed before, or after the process of step S3306, the process proceeds to step S3307.

  In step S3307, the image forming apparatus 150 transmits a point setting request including the point issuance number and model number included in the point setting request instruction to the management apparatus 110, and the process proceeds to step S3308.

  In step S <b> 3308, the image forming apparatus 150 determines whether a point notification has been received from the management apparatus 110. When the point notification is received, the process proceeds to step S3309 (step S3308 [Yes]). If the point notification has not been received, the process proceeds to step S3312, and the point setting process ends (step S1008 [No]).

  In step S3309, the image forming apparatus 150 adds the number of points included in the point notification received from the management apparatus 110 to the points set in the image forming apparatus 150, and the process proceeds to step S3310.

  In step S3310, the image forming apparatus 150 stores the point issue number included in the point setting request instruction, and the process advances to step S3311.

  In step S3311, the image forming apparatus 150 transmits the point setting result including the point issue number and the model number included in the point setting request instruction to the management apparatus 110 by a point setting completion notification, and the process proceeds to step S3312. move on.

  In step S3312, the image forming apparatus 150 ends the point setting process.

  Note that the image forming apparatus 150 may execute only the process related to the point setting without performing the process related to the point setting status confirmation. In that case, the processing from step S3302 to step S3306 is not executed.

(2) Point setting process by management device (part 1)
FIG. 34 is a flowchart illustrating processing from when the management apparatus 110 starts point setting processing until it transmits a point notification to the image forming apparatus 150.

  The processing from when the point setting process is started until the point notification is transmitted to the image forming apparatus 150 will be described with reference to FIG.

  In step S3401, the management apparatus 110 determines whether a point setting request including a point issue number and a model number has been received from the image forming apparatus 150. When the management apparatus 110 receives the point setting request, the process proceeds to step S3402 (step S3401 [Yes]). If no point setting request is received, the process waits until it is determined that the point setting request has been received (step S3401 [No]).

  In step S3402, the management apparatus 110 extracts a point issue number and a model number from the received point setting request, and the process advances to step S3403.

  In step S3403, the management apparatus 110 reads device registration information corresponding to the extracted model number from the device registration DB, and proceeds to step S3404.

  In step S3404, the management apparatus 110 determines whether the device installation state corresponding to the extracted model number is set to “installed”. If the device installation state is set to “installed”, the process proceeds to step S3405 (step S3404 [Yes]). If the device installation state is not set to “installed”, the process proceeds to step S3410 (step S3404 [No]).

  First, a case where the process proceeds to step S3410, that is, a case where the device installation state is not set to “installed” will be described.

  In step S3410, the management apparatus 110 determines that the image forming apparatus that has transmitted the point setting request is not recorded in the device registration information, and proceeds to step S3412.

  In step S3412, the management apparatus 110 transmits information indicating that the point setting request is an error to the image forming apparatus 150, and ends the process.

  Next, a case where the process proceeds to step S3405, that is, a case where the device installation state is set to “installed” will be described.

  In step S3405, the management apparatus 110 reads the point management information from the point management information DB 121, and proceeds to step S3406.

  In step S3406, the management device 110 searches the read point management information using the point issue number extracted in step S3402 as a search key, and proceeds to step S3407.

  In step S3407, if the point issue number is detected, the process proceeds to step S3408 (step S3407 [Yes]), and if the point issue number is not detected, the process proceeds to step S3411 (step S3407 [No]).

  First, the case where the process proceeds to step S3411, that is, the case where the point issue number is not detected will be described.

  In step S3411, the management apparatus 110 determines that the point setting request is not accepted, and the process advances to step S3412.

  In step S3412, the management apparatus 110 transmits a signal indicating that the point setting request is an error to the image forming apparatus 150, and ends the process.

  Next, a case where the process proceeds to step S3408, that is, a case where a point issue number is detected will be described.

  In step S3408, the management apparatus 110 determines whether the point setting state of the detected point issue number is “set”. When the setting state is “set”, the process proceeds to step S3411 (step S3408 [Yes]). If the setting state is not “set”, the process proceeds to step S3413 (step S3408 [No]).

  First, a case where the process proceeds to step S3411, that is, a case where the setting state is “set” will be described.

    In step S3411, the management apparatus 110 determines that the point setting request is not accepted, and the process proceeds to step S3412.

  In step S3412, the management apparatus 110 transmits a signal indicating that the point setting request is an error to the image forming apparatus 150, and ends the process.

  Next, a case where the process proceeds to step S3413, that is, a case where the setting state is not “set” will be described.

  In step S3413, the management apparatus 110 determines whether the setting state of the point issue number is “device setting in progress”. If the setting state is “during device setting”, the process proceeds to step S3414 (step S3413 [Yes]). On the other hand, if the setting state is not “device setting in progress”, the process proceeds to step S3409 (step S3413 [No]).

  First, a case where the process proceeds to step S3409, that is, a case where the setting state is not “device setting” will be described.

  In this case, the setting state of the point issue number is “not set”, that is, the point number corresponding to the point issue number can be set in any image forming apparatus 150.

  In step S <b> 3409, the management apparatus 110 transmits a point notification to the image forming apparatus 150. In addition, the management apparatus 110 changes the setting state of the point issue number from “not set” to “during device setting”. After completing the process of step S3409, the management apparatus 110 ends the process.

  Next, a case where the process proceeds to step S3414, that is, a case where the setting state is “during device setting” will be described.

  In step S 3414, the management apparatus 110 determines whether the model machine number set in the point setting information corresponding to the point issue number matches the model machine number of the image forming apparatus 150 that transmitted the point setting request. By performing the process of step S3414, it is possible to prevent points from being set in error in other image forming apparatuses 150. Further, by executing the processing in step S3413 and the processing in step S3414, for example, when the point setting processing is interrupted and the normal point setting processing cannot be completed, the same image forming apparatus is used. When the point setting request is received again from 150, the management apparatus 110 can perform point setting.

  If the model number matches in step S3414, the process proceeds to step S3415 (step S3414 [Yes]). On the other hand, if the model number does not match, the process proceeds to step S3412 (step S3414 [No]).

  In step S3415, the management apparatus 110 associates the point issue number with the model number, and proceeds to step S3409.

  In step S3409, the management apparatus 110 transmits a point notification to the image forming apparatus 150 and ends the process.

  On the other hand, in step S3412, the management apparatus 110 transmits a signal indicating that the point setting request is an error to the image forming apparatus 150, and ends the process. Here, the management apparatus 110 may notify the image forming apparatus 150 that the point issue number included in the point setting request is being set in another image forming apparatus 150.

(3) Point setting process by management device (part 2)
FIG. 35 is a flowchart illustrating a process from when the management apparatus 110 receives a point setting completion notification from the image forming apparatus 150 until the point setting process ends.

  A process from when the point setting completion notification is received from the image forming apparatus 150 to when the point setting process ends will be described with reference to FIG.

  In step S3501, the management apparatus 110 determines whether or not a point setting completion notification including a point issue number and a model number is received. If the point setting completion notification is received, the management apparatus 110 proceeds to step S3502 (step S3501 [Yes]). ]).

  In step S3502, the management apparatus 110 extracts the point issue number and the model number included in the point setting completion notification.

  In step S3503, the management apparatus 110 reads device registration information from the device registration information DB 122.

  In step S <b> 3504, the management apparatus 110 determines whether the model number extracted from the point setting completion notification is managed as “equipment installed” in the device registration information DB 122. If it is managed as “equipment installed”, the process proceeds to step S3506 (step S3504 [Yes]). On the other hand, if it is not managed as “equipment installed”, the process advances to step S3505 (step S3504 [No]).

  First. A case where the process proceeds to step S3505, that is, a case where it is not managed as “equipment installed” will be described.

  In step S3505, the management apparatus 110 determines that the image forming apparatus 150 that has transmitted the point setting completion notification is not recorded in the device registration information DB 122, and ends the process.

  Next, a case where the process proceeds to step S3506, that is, a case where management is performed as “equipment installed” will be described.

  In step S3506, the management apparatus 110 reads the point management information from the point management information DB 121, and proceeds to step S3507.

  In step S3507, the management apparatus 110 searches the point management information using the point issue number extracted in step S3502 as a search key, extracts point management information corresponding to the searched point issue number, and proceeds to step S3508.

  In step S3508, the management apparatus 110 changes the point setting state of the detected point management information from “device setting” to “set”, and ends the process.

  As described above, according to the management apparatus 110 according to the present embodiment, the point setting state and the image formation of the point issue number managed by the management apparatus 110 are changed in order to change the point setting state according to the state of the point setting process. It is possible to avoid inconsistency with the point setting state of the point issuance number managed by the device 150.

<Others>
In the management apparatus, a functional block that is a combination of the device management unit and the point management unit may be expressed as a reception unit, a notification unit, and a control unit. In the image forming processing apparatus, the functional block including the registration status confirmation unit and the point number management unit may be composed of a transmission unit and a reception unit.

  This international patent application is Japanese Patent Application No. 2015-000718 filed on January 6, 2015, Japanese Patent Application No. 2015-041563 filed on March 3, 2015, and November 25, 2015. Claiming priority based on Japanese Patent Application No. 2015-229377 filed in Japan, Japanese Patent Application No. 2015-000718, Japanese Patent Application No. 2015-041563, and Japanese Patent Application No. The entire contents of 2015-229377 are incorporated herein by reference.

100: Management system 110: Management device 120: Management program 121: Point management information DB
122: Device registration information DB
130: Sales server 140: Sales program 141: Customer management information DB
150: Image forming apparatus 160: Usage management program 161: Point setting information DB
170: Payment institution 180: Information terminal 400: Point management information 500: Device registration information 600: Customer management information 710: Device management unit 715: Registration status confirmation unit 720: Point management unit 725: Usage reception unit 810: Purchase reception unit 820 : Payment request unit 830: Purchase notification unit 840: Point issue request unit 850: Point issue number notification unit 910: Registration status confirmation unit 920: Usage reception unit 930: Point number management unit 1900: Management system 1901: Customer management information DB
1902: Device usage information DB
2000: Customer management information 2100: Device usage information 2200: Device state information 2401: Device state detection unit 2402: Device setting information management unit

JP 2005-63384 A

Claims (10)

A management system having an image forming apparatus that executes processing according to a set processing amount set as an executable processing amount, and a management device that manages the image forming apparatus,
The management device
A processing amount management means for recording an additional processing amount, which is a processing amount added by a user, in association with processing amount identification information unique to the additional processing amount;
Device management means for storing device identification information for identifying the image forming apparatus;
When it is determined that the usage request received from the image forming apparatus includes the processing amount identification information and the device identification information in the usage request for requesting the use of the processing amount. A management system comprising: a transmission unit configured to transmit, as the set processing amount, the additional processing amount managed in association with the processing amount identification information. The device management means includes
A registration number issued by recording information about the image forming apparatus and information indicating an installation state of the image forming apparatus are managed in association with the device identification information;
When a confirmation request including the registration number and the device identification information is received from the image forming apparatus, information indicating an installation state of the image forming apparatus is displayed from a state where the installation of the image forming apparatus is not completed. The management system according to claim 1, wherein the management system is changed to a completed state. The transmission means includes
Information indicating the installation state of the image forming apparatus managed in association with the device identification information included in the use request by the device management unit is changed to a state in which the installation of the image forming apparatus is completed. The management system according to claim 2, wherein the additional processing amount is transmitted when it is determined whether or not the change has been made. The throughput management means includes:
The management system according to claim 3, wherein information indicating whether or not the additional processing amount is transmitted by the transmission unit is recorded in association with the processing amount identification information. The transmission means includes
The additional processing amount is based on information indicating whether the additional processing amount is transmitted by the transmission unit and is recorded in association with the processing amount identification information included in the usage request by the processing amount management unit. The management system according to claim 4, wherein the additional processing amount is transmitted when it is determined that the additional processing amount is not transmitted to the image forming apparatus.   6. The management system according to claim 1, wherein the processing amount is any one of a toner usage amount, a number of printed sheets, and a point number. A management device connected to an image forming apparatus that executes processing according to a set processing amount set as an executable processing amount;
A processing amount management means for recording an additional processing amount, which is a processing amount added by a user, in association with processing amount identification information unique to the additional processing amount;
Device management means for storing device identification information for identifying the image forming apparatus;
When it is determined that the usage request received from the image forming apparatus includes the processing amount identification information and the device identification information in the usage request for requesting the use of the processing amount. A management apparatus comprising: a transmission unit configured to transmit, as the set processing amount, the additional processing amount managed in association with the processing amount identification information. An image forming apparatus that executes processing according to a set processing amount set as an executable processing amount,
An accepting means for accepting an instruction for acquiring the additional processing amount, which is an additional processing amount that is a processing amount added by a user, and is recorded in association with processing amount identification information unique to the additional processing amount; ,
When the acquisition instruction is received, the management request includes a usage request including device identification information for specifying the image forming apparatus and the processing amount identification information, and requesting the use of the processing amount. An image forming apparatus comprising: a transmission unit configured to transmit to the apparatus.   A confirmation request including a registration number issued by the management apparatus by recording information related to the image forming apparatus and the device identification information is transmitted to the management apparatus, and the information related to the image forming apparatus is transmitted from the management apparatus. 9. The image forming apparatus according to claim 8, wherein the image forming apparatus is configured to be able to execute the processing when receiving a confirmation result indicating that it is confirmed that the image is recorded. A management method in a management system having an image forming apparatus that executes processing according to a set processing amount set as an executable processing amount, and a management device that manages the image forming apparatus,
A processing amount management step of recording an additional processing amount, which is a processing amount added by the user, in association with processing amount identification information unique to the additional processing amount;
A device management step for storing device identification information for identifying the image forming apparatus;
When it is determined that the usage request received from the image forming apparatus includes the processing amount identification information and the device identification information in the usage request for requesting the use of the processing amount. And a transmission step of transmitting the additional processing amount managed in association with the processing amount identification information as the set processing amount.

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