JPWO2014069443A1 - 不満通話判定装置及び不満通話判定方法 - Google Patents

不満通話判定装置及び不満通話判定方法 Download PDF

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Publication number
JPWO2014069443A1
JPWO2014069443A1 JP2014544514A JP2014544514A JPWO2014069443A1 JP WO2014069443 A1 JPWO2014069443 A1 JP WO2014069443A1 JP 2014544514 A JP2014544514 A JP 2014544514A JP 2014544514 A JP2014544514 A JP 2014544514A JP WO2014069443 A1 JPWO2014069443 A1 JP WO2014069443A1
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Japan
Prior art keywords
call
utterance
closing
dissatisfied
interrupted
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Pending
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JP2014544514A
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English (en)
Japanese (ja)
Inventor
真宏 谷
真宏 谷
祥史 大西
祥史 大西
真 寺尾
真 寺尾
岡部　浩司
浩司 岡部
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NEC Corp
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NEC Corp
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Publication of JPWO2014069443A1 publication Critical patent/JPWO2014069443A1/ja
Pending legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
    • G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
    • G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
    • G10L25/63—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination for estimating an emotional state
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2038—Call context notifications

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Health & Medical Sciences (AREA)
  • Physics & Mathematics (AREA)
  • Marketing (AREA)
  • General Health & Medical Sciences (AREA)
  • Tourism & Hospitality (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • Child & Adolescent Psychology (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Acoustics & Sound (AREA)
  • Computational Linguistics (AREA)
  • Psychiatry (AREA)
  • Hospice & Palliative Care (AREA)
  • Economics (AREA)
  • Human Resources & Organizations (AREA)
  • Human Computer Interaction (AREA)
  • Primary Health Care (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
JP2014544514A 2012-10-31 2013-10-29 不満通話判定装置及び不満通話判定方法 Pending JPWO2014069443A1 (ja)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
JP2012240745 2012-10-31
JP2012240745 2012-10-31
PCT/JP2013/079234 WO2014069443A1 (fr) 2012-10-31 2013-10-29 Dispositif de détermination d'appel de réclamation et procédé de détermination d'appel de réclamation

Publications (1)

Publication Number Publication Date
JPWO2014069443A1 true JPWO2014069443A1 (ja) 2016-09-08

Family

ID=50627347

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2014544514A Pending JPWO2014069443A1 (ja) 2012-10-31 2013-10-29 不満通話判定装置及び不満通話判定方法

Country Status (2)

Country Link
JP (1) JPWO2014069443A1 (fr)
WO (1) WO2014069443A1 (fr)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110782916B (zh) * 2019-09-30 2023-09-05 北京淇瑀信息科技有限公司 一种多模态的投诉识别方法、装置和系统
CN112530408A (zh) * 2020-11-20 2021-03-19 北京有竹居网络技术有限公司 用于识别语音的方法、装置、电子设备和介质

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2008053826A (ja) * 2006-08-22 2008-03-06 Oki Electric Ind Co Ltd 電話応答システム
JP5298908B2 (ja) * 2009-02-10 2013-09-25 株式会社ナカヨ通信機 不快感察知機能を有する電話装置

Also Published As

Publication number Publication date
WO2014069443A1 (fr) 2014-05-08

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