JPS6352292A - Electronic type cash register - Google Patents

Abstract

(57) [Abstract] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to an electronic cash register suitable for use in department stores, specialty stores, etc. where the duties of an operator and a customer service person are divided.

[Prior Art] In a typical electronic cash register, a sign-on process is carried out before the start of sales operations on -day or when the person in charge of operation (cashier) is replaced. That is,
"Set" the business mode of this electronic cash register
mode and input the key for the person in charge. Then, this responsible person code is stored in the responsible person code memory of the storage section. After such sign-on processing is completed, the actual sales operation can be started by setting the operation mode to the "registration" mode.

Then, when the person in charge of operations manually inputs sales data such as the department code, number of sales items, and sales amount of the sold products, these sales data are registered in the storage unit by department code, and at the same time are printed out on receipts and journals. . Thereafter, when inputting sales data for all products sold to - customers is completed and the user presses the close key, the total amount and manager code are printed out on the receipt and journal.

In this way, the responsible person code is printed along with each sales data on receipts and journals, making it easy for customers and store managers to know who is responsible for registering the purchased or sold products. Can be done.

Therefore, customers can secure a point of contact for after-sales service, and store managers can grasp sales data for each operator.

[Problems to be Solved by the Invention] However, the conventional electronic cash register configured as described above also has the following problems. In other words, in supermarkets, etc., customers select the products they wish to purchase and carry them to a soccer field equipped with an electronic cash register, but in department stores and specialty stores, customers are responsible for operating the electronic cash registers. In addition to the cashier, there is often a customer service person who interacts with each customer and gives advice on purchasing products. In a sales floor that uses this kind of sales system,
It can be said that sales data is greatly influenced by the ability of the customer service staff. However, in conventional electronic cash registers, as mentioned above, the receipt and journal only record the responsible person code that identifies the person in charge of operation (cashier). It was difficult to know who was in charge. Furthermore, since multiple customer service staff may serve one customer, data such as the number of customers did not match the performance of the customer service staff. Therefore, store managers could not easily grasp sales data by customer service staff. Furthermore, it is inconvenient for customers because if the actual customer service person is not written on the receipt, they cannot identify the most appropriate customer service person when receiving after-sales service for purchased products.

The present invention was made based on these circumstances,
The purpose of this is to make it possible to easily grasp sales data for each customer service staff, even if multiple customer service staff serve one customer, and to improve customer service. Our goal is to provide you with an electronic cash register that will earn you money.

[Means for solving the problems] In order to solve the above problems and achieve the purpose, the present invention has the following features:
As shown in Figure 1, responsible person information a that identifies the person responsible for operation
In an electronic cash register which has a person in charge memory A for storing information, registers inputted sales data b of sales products in a storage section 8, and prints out the registration result d on a receipt C together with the person in charge information a. , a customer service person registration file D is provided for each customer service person to cumulatively store the sales data b, and the customer service person is identified by the customer service person information determination means E every time the sales data b is inputted. It is determined whether the information e has been input, and when the customer service person information e has been input, the customer service person registration file update means F updates the customer service person registration file D corresponding to the customer service person information e. The sales data b is cumulatively registered with respect to the sales data of the customer service staff, and the customer service staff information e inputted on the receipt C by the customer service staff information printing means G together with the registration result d and the person in charge information a. It is designed to be printed out.

[Function] By applying vA to such a means, when customer service personnel information is input for each input operation of multiple sales data for one customer, the sales data of products sold to this customer is stored in the storage unit. It is stored and cumulatively registered in the sales data of the customer service person in the customer service person registration file for each product.
Further, in addition to the usual registration results and person-in-charge information, customer service person information input for each product is printed on the receipt.

[Example] An embodiment of the present invention will be described below with reference to the drawings.

FIG. 2 is a perspective view showing the external configuration of the electronic cash register of this embodiment. In the figure, 1 is a housing;
A keyboard 2 is provided on the front of this housing 1,
At the top of the housing 1, there is provided a display section 3 that electronically displays the department code of the product being sold, the total sales amount, etc. Further, a receipt issuing port 4°, an internal recording paper (journal) monitoring window 5, and a drawer 6 are provided at the middle and lower portions of the housing 1, respectively. Further, a customer display section 7 having the same configuration as the display section 3 is supported and fixed on the upper surface of the housing 1 by a support rod.

As shown in FIG. 3, the keyboard 2 has numeric keys 8 for displaying the sales amount of the sold product, a cashier code, a customer service staff code, etc., and a number key 8 for indicating the classification of the product. In addition to sales registration keys such as a department key 9, a subtotal key 10, and a cash/cash key 11 for calculating the total amount, there is also a control key 12 operated with a key, and a LOG for performing sign-on operations for customer service personnel. Various function keys such as key 13 are provided.

The control key 12 performs on/off control of the @ source, as well as "Register J, rl group".

This is a control switch for instructing the central processing unit to execute various business modes such as "setting". "Registration" means storing the department code, sales amount, number of items sold, etc. of the sold product in the storage unit, calculating the total amount, etc., displaying the result on the display unit 3.7, and displaying the receipt and This is a business mode that prints on a journal. Furthermore, "settlement" is a task of printing out the sales total etc. stored in the storage unit at the end of the day's work. "Setting" is a task in which data necessary for the "registration" task is preset in the storage unit prior to the start of the "registration" task.

FIG. 4 is a block diagram showing the internal configuration of the electronic cash register. The CPU (central processing unit) 14 has a built-in logic circuit, etc., and performs various arithmetic processing based on input information from the keyboard 2.
5. Data bus 16. ROM 18 that stores fixed data such as programs for each of the above-mentioned tasks via the control signal line 17;
and the RAM 19, which stores the sales amount, number of items sold, etc. of each product, which are entered manually, are operated. Also, a drawer control circuit 20 that controls opening and closing of the drawer 6. A keyboard input circuit 21 into which key signals from the keyboard 2 are input, a control key input circuit 221 into which command signals from the control keys 12 are input, a display control circuit 23 which sends display signals to the display section 3.7; receipt and journal; A printer control circuit 2 that operates a dot printer 24 that prints on
5 are data bus 16 and υ110 signal line 17, respectively.
It is connected to CPL 114 via.

In the RAM 19, as shown in FIG. 5, sales data such as the sales amount and number of items sold, which are input by key operations of the sales registration keys on the keyboard 2, are cumulatively registered, for example, by department code. Sales registration file R1,
Registration file R2 for each operator responsible for cumulatively registering sales data such as sales amount and number of items sold for each person in charge of operation; Registration file for each customer service person for cumulatively registering sales data such as sales amount and number of items sold for each customer service person In addition to R3, there is also a responsible person code memory R4 that stores a responsible person code that identifies the person in charge of operating the electronic cash register (cashier) who is currently operating this electronic cash register, and a person in charge code that specifies the person in charge of customer service for sales items. A staff code memory R5 is formed to store the code, and a flag area R6 is formed to store a customer service flag indicating that one or more customer service staff are currently registering for a customer served.

In addition, as shown in FIG. 6 (a>(b)), the registration file R2 for each operation manager and the registration file R3 for each customer service person have a code setting area A1.81, a name setting area A2.B2, and a sales amount. It consists of a cumulative total area A3, 83 and a cumulative sales area A4.84.

Accordingly, the CPU 4 performs a sign-on process as a registration service according to the procedure shown in FIG.

The program is configured to perform sales registration and signoff processing. That is, step (hereinafter referred to as S
(abbreviated as T)1, when a responsible person code is input from the keyboard 2 with the control key 12 set to the "setting" mode, this responsible person code is used as the code setting in the registration file R2 for each responsible person. After confirming that it is set to area A1, save the above code to RAM.
19 is stored in the responsible person code memory R4. In addition, before starting the registration work, as a setting task, the responsible person code and name that identify the person responsible for operation, and the person in charge that identifies the person in charge of customer service are entered into the registration file R2 for each person in charge of operations and the registration file R3 for each person in charge of customer service. The code and its name are set.

When the above-described person in charge sign-on processing is completed, a key signal from the keyboard 2 is awaited with the control key 12 set to the "registration" mode. In this state, after entering a number using the number key 8 as Sr2, when the LOG key 13 is pressed and the staff code for identifying the customer service staff is input, 1
It is determined that the customer service person served the customer on the same sales product, and the code setting area A of the registration file R3 for each customer service person in the RAM 19 is determined based on the input person code.
1 in sequence. If the corresponding person code is found as Sr3, the input person code is stored in the person in charge code memory R5, and then the person in charge code stored in the person in charge code memory R5 as Sr1 is sent to the dot printer. 24 to print out the receipt and journal, and after adding "1" to the customer service flag in the flag area R6, the sales data of the sales item is input from the keyboard 2. Note that if the corresponding person-in-charge code is not found in Sr3, an error process is performed and the process shifts to a person-in-charge code input standby state. Further, the initial value of the customer service flag is rOJ.

On the other hand, if sales data such as sales amount 2 department code, sales - number, etc. is input from the keyboard 2 regardless of whether the person in charge code is input as Sr5, the sales data is
It is registered in the sales registration file R1 of M19, and the product name, unit price, etc. are displayed on the display section 3.7 and printed out on the receipt and journal using the dot printer 24. Further, the cumulative sales amount area A3. of the registration file R2 for each operation manager corresponding to the manager code set in the manager code memory R4. The sales point cumulative area A4 is updated according to the sales data. After that, as Sr6, it is determined whether the customer service flag is 0 or matches the previous value, and if it is other than 0 and does not match the previous value, it is set in the staff code memory R5 of the customer service staff registration file R3. Accumulated sales amount area B3 corresponding to the person in charge code. The sales point cumulative area B4 is updated according to the sales data. Next, if the key is not pressed manually in Sr7, there are still items to be registered for sale to - number of customers, so the process returns to Sr2 and the next person in charge code or sales data is input.

On the other hand, when a close key such as the deposit/cash key 11 is operated at Sr7, normal key close processing is performed.

That is, the total amount of merchandise sold to one customer is calculated and printed on the receipt. Further, after printing the receipt number, the responsible person code read from the responsible person code memory R4, the current time, etc. on the receipt, the receipt is cut and discharged from the receipt issuing port 4. When such lock key processing is completed, the customer service flag of flag 11dR6 is reset to rOJ as Sr8. This completes the sales registration process for one customer served by one or more customer service personnel.

If no sign-off command is input from the keyboard 2 at Sr9, the process returns to Sr2 and proceeds to sales registration work for the next customer.

On the other hand, the customer service staff code was not entered in Sr2, and Sr2
If the sales data is input in step 1, it is determined that the sales registration work for the product for which the customer service person did not serve the customer has started. In this case, the customer service flag is O in Sr6.
Alternatively, since it matches the previous value, the input sales data is only registered in the sales registration file R1 and the registration file R2 for each person in charge of operation, and is not registered in the registration file R3 for each customer service person.

Then, when a sign-off command is input at Sr9, RA
After clearing the M19 responsible person code memory R4, this procedure ends.

Next, when the day's sales work is finished, press the control key 12.
is set to "accounting" mode, the CPU
14 is configured as a program to output a report for each customer service person shown in FIG.

That is, as 5T11, the control key 12 is
After confirming that the mode is set to "Calculation" mode, press the key (for example, a combination key of number key 8 and deposit/cash total key 11) to specify report output processing for each customer service staff as 5T12.
When the input operation is performed, each person in charge code and the sales amount of this customer service person cumulatively registered in the registration file R3 for each customer service person in the RAM 19 are displayed on the receipt as 8-13.

The number of sales items is printed out sequentially. When the printing of the sales data of all the customer service personnel is completed, each sales data cumulatively registered in the registration file R3 for each customer service person is cleared as 5T14.

In an electronic cash register configured in this way, when the person in charge of operating the cash register (cashier) registers the sales of products sold by serving customers, the person in charge of operation (cashier) enters the person in charge code that identifies the person in charge of customer service, and then performs the normal sales registration operation. By doing this, the sales data of the corresponding product is registered in the registration file R3 for each customer service person, and the person in charge code for each product is printed on the receipt together with the sales data and the person in charge code.

Therefore, since the person in charge of customer service can be specified for each purchased product based on the receipt, the customer can immediately specify the person in charge who received the customer service when receiving after-sales service for the purchased product at a later date. As a result, even if a problem occurs between the customer and the store regarding the products being sold, the problem can be resolved quickly.

Furthermore, since sales data for each customer service person corresponding to the sold products is stored in the registration file R3 for each customer service person, the store manager can immediately grasp this information. As a result, it is possible to reliably grasp the performance of the customer service personnel, and it is possible to appropriately allocate personnel. In this way, management labor can be saved.

Note that the present invention is not limited to the above embodiments.

For example, in the above embodiment, by providing a total area for each department registration in the registration file R3 for each customer service person,
More detailed sales management becomes possible. It goes without saying that various other modifications can be made without departing from the gist of the present invention.

[Effects of the Invention] As detailed above, according to the present invention, even if multiple customer service staff serve one customer, sales data for each customer service staff can be easily grasped. On top of being able to
It is possible to provide an electronic cash register that can improve customer service.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing a sunscreen configuration of an electronic cash register of the present invention, and FIGS. 2 to 8 are diagrams showing an embodiment of the present invention. 3 is a plan view showing an example of the keyboard arrangement; FIG. 4 is a block diagram showing the internal structure of the electronic cash register; FIG. 5 is a memory map showing the RAM structure; Figure 6 (a) and (b) are diagrams showing registration files by operation manager and customer service staff.
8 and 8 are flowcharts showing the operation. 2...Keyboard, 3.7...Display section, 4...Receipt issuing slot, 6...Drawer, 8...1i! Number keys, 11...Deposit/Cash key, 12...Control key, 13...LOG key, 14...CPU, 19.
...RAM. Applicant's agent Patent attorney Takehiko Suzue Figure 1 Figure 2 Figure 8

Claims (1)

[Claims] An electronic type that has a person in charge memory that stores information on a person in charge of specifying the person in charge of operation, registers the input sales data of sales products in the storage section, and prints out the registration results on a receipt together with the person in charge. In the cash register, it is determined whether or not customer service representative registration file that cumulatively stores the sales data for each customer service representative and customer service representative information that specifies the customer service representative is input for each input operation of the sales data. and a customer service representative information judgment means for determining customer service representative information, and when it is determined that customer service representative information has been input by this judgment means, the customer service representative information judgment means stores information regarding the customer service representative's sales data in the customer service representative registration file that corresponds to the customer service representative information. The system comprises: a registration file update means for each customer service person for cumulatively registering the sales data; and a customer service person information printing means for printing out the registration result and the customer service person information inputted together with the person in charge information on the receipt. An electronic cash register characterized by: