JPS63288554A - System for distributing switchboard service - Google Patents

Abstract

PURPOSE:To increase the use efficiency of a calling subscriber by the level of a service to receive a presentation at the time of the dial of the same number by distributing a call to other switchboard in accordance with a service grade changing request from the switchboard to be received first. CONSTITUTION:At a switchboard 2, the switchboard service request from a subscriber 1-1 is detected, and when the calling is executed, it is connected to a switchboard 3-1. When the changing request of a service grade by the subscriber 1-1 is executed, it is connected through a key operation, etc., at a board 3-1 to a board 3-2 or an automatic response board 4 in accordance with the grade. In the board 3-2, the correspondence by the machine correspondence of a sound response and a voice discriminating device is executed by a response board 4 as the service with a low grade, the confirmation with the calling of a subscriber 1-2 is executed, subscribers 1-1 and 1-2 go to a call condition and a collect call service is presented.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to a switchboard service distribution system, and in particular corresponds to the service level of switchboard service charges such as collect calls (paid by the called party) handled by the switchboard in telephone exchange services. This paper relates to a switchboard service distribution system that aims to introduce differentiation.

[Conventional technology]

Conventionally, this type of switchboard service has the same service content and the same service fee.

[Problem that the invention seeks to solve]

In the conventional switchboard service described above, even if the calling subscriber, such as a telephone subscriber who requests the service, wants to receive a lower-priced service by lowering the service grade, A subscriber's service and service grade are uniquely determined based solely on the subscriber's dial number, making it impossible to receive a service at a lower price.

The purpose of the present invention is to eliminate the above-mentioned disadvantages, and to distribute the service grade change to corresponding switchboards when the caller makes a change in response to a question from the initial reception switchboard as to whether there is a proposed service grade change request. It is an object of the present invention to provide a switchboard service distribution system that allows users to receive services at low prices even with the same dial number.

[Means for solving problems]

The switchboard service distribution system of the present invention accepts an initial call from a subscriber in a switchboard service by telephone or the like handled by a switchboard, and sets the switchboard service in advance based on a service level designation request by the subscriber. The switchboard service distribution means is configured to distribute the service level to the switchboards.

〔Example〕

Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram of an embodiment of the present invention, and FIG. 2 is a flowchart showing the operation of the present invention. A collect call will be described below as an example of a switchboard service with reference to FIGS. 1 and 2.

As a case where a collect call from subscriber 1-1 accommodated in the telephone network is finally connected to subscriber 1-2 via telephone exchange 2, and a call is made between subscriber 1-1 and subscriber 1-2. explain.

First, the switchboard 2 detects a switchboard service request from the subscriber 1-1, and when a call is made, the first switchboard 3
-1. Here, a highly skilled female switchboard operator handles the call, and if there is no request from subscriber 1-1 to change the service grade, she will call and confirm the incoming subscriber as is, and will call subscriber 1-1 and subscriber 1-2. is in a talking state.

However, when there is a request to change the service grade from the subscriber 1-1, the change is made to the second switchboard 3-2 through a key operation on the first switchboard 3-1 according to the grade.
Alternatively, it is connected to the automatic response desk 4. Second switchboard 3-
For example, in 2, there are male switchboard operators whose service level is lower than that of women in terms of proficiency and detailed service, and in automatic answering desk 4, there are voice response and voice recognition equipment machines whose service level is even lower. A response is taken, and subscriber 1-2 is called and confirmed, and subscriber 1-1 and subscriber 1-2 are put into a conversation state, and collect call service is provided.

The service grade here refers to the charges, and for example, the service that can be provided in the exchange, such as the rate ratio of switchboard 3-1 to switchboard 3-2 to automatic answering board 4, is IO to 8 to 5. It is to create disparities corresponding to standards, etc.

In this way, when providing the same exchange service called collect calls, it is possible to differentiate charges depending on the service level.

The flowchart in FIG. 2 shows the contents of the operation of the embodiment in FIG.
In the case of ES, connect 103 to the first switch and check whether there is a service grade request. If No in 104, the first
The service 105 is continued at the switchboard, and the flow of termination 109 is taken. Also, if there is a service grade request 104
If YES, do you request an automatic answering board? After confirming 106, if the answer is No, the service will be transferred to service 107 at the second switchboard, and a dedicated automatic switchboard will be requested? If 106 is YES, the exchange service is taken over by the service 108 at the automatic answering board, and the process ends at 109.

〔Effect of the invention〕

As explained above, the present invention distributes calls to other switchboards in response to service grade change requests from the switchboard where the initial caller receives calls, even if the same number is dialed. The effect is that the calling subscriber can receive service at a lower price depending on the level of service received.

[Brief explanation of the drawing]

FIG. 1 is a configuration diagram showing one embodiment of the present invention, and FIG.
3 is a flowchart showing the operation of the illustrated embodiment. 1-1.1-2...Subscriber, 2...Telephone exchange, 3
-1...first switchboard, 3-2...second switchboard,
4...Automatic answering board. Agent: Patent Attorney Otomaya Uchihara /I! 1 flower 2 figure

Claims (1)

[Claims] A switchboard that accepts an initial call from a subscriber and distributes the switchboard service to a switchboard with a preset service level based on a service level designation request by the subscriber in a switchboard service by telephone or the like handled by a switchboard. A switchboard service distribution system characterized by comprising a service distribution means.