JPS63269851A - Multifunctional telephone set for office use - Google Patents

Abstract

PURPOSE:To improve the efficiency of a job by reducing possibility to intermediate a telephone to another person, and preventing the delay of the job from being generated, by attaching a speech recognition and voice synthesis function and a function to store the names of the common users of a telephone number and to place a call as confirming the presence state of the common users. CONSTITUTION:A speech recognition and voice synthesis part 3 is provided with an input speech recognition part 31 and a voice synthesizer 32 for calling. In the recognition part 31, all of the reference voice patterns of specific common users set by an automatic answering telephone set, that is, persons estimated to respond are stored. By collating the voice pattern with an inputted voice pattern, and the person estimated to respond having the most similar voice pattern is selected as a call candidate. And a code to designate the call candidate is supplied to a respondent call control part 4 as recognition data 301, When no appropriate person is selected, a calling synthesized tone 302 representing the fact impossible to perform speech recognition is vocalized by a speaker from the voice synthesizer 32 for calling, then, some one places a call with a transmitter by using the automatic answering telephone set.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to a multi-function telephone for office use, and in particular, it has a voice recognition function for a specific speaker set in advance and a user presence status memory function, and is capable of recording received telephone calls. The present invention relates to a multifunctional office telephone that contributes to increased efficiency in the office by performing automatic transfer and reception as an answering machine when the person to be called is absent.

[Conventional technology]

Conventionally, telephones are installed and shared, with one telephone set per several people. Therefore, there may often be an opportunity to respond to a call even if it is not directed at you.

[Problem that the invention seeks to solve]

As mentioned above, with conventional telephones, there is no way to tell if the caller is calling or not when the ringer rings, so even if you can call someone else, you are often forced to pick up the phone.
This has the disadvantage that it tends to hinder the efficiency of office operations.

SUMMARY OF THE INVENTION An object of the present invention is to eliminate the above-mentioned drawbacks and to provide a multifunctional office telephone that is equipped with automatic transfer to a specific responder and an answering machine function when the responder is absent.

[Means for solving problems]

The telephone of the present invention is an office multi-function telephone that includes:
an input receiving section that automatically receives voice input input through a line; an answering machine that receives the output of this input receiving section; a voice recognition and synthesis unit that outputs a synthesized voice for summoning the answering person; and a voice recognition and synthesis unit that stores the presence status of the user who shares the answering machine, and when the responder is present, the voice recognition and synthesis unit a responder call control unit that outputs the synthesized voice for calling from the user and outputs a substitute inquiry message inquiring whether or not a substitute is desired to be called if the responder is absent; and a presence status output device that supplies information to the department.

〔Example〕

Next, the present invention will be described in detail with reference to the drawings.

FIG. 1 is a block diagram showing one embodiment of the present invention. The configuration of the embodiment shown in FIG. 1 includes an input receiving section 1, an answering machine 2, a voice recognition/synthesizing section 3, a responder call control section 4, and a presence status output device 5.

The input receiving section 1 automatically receives the caller's voice input via the telephone line 101 and supplies it as the input voice 101 to the answering machine 2 and the voice recognition synthesis section 3. The input voice 101 provided to the answering machine 2 is recorded by receiving an activation signal 402 from the responder call control section 4, which will be described later, and it is also possible to talk to it using an attached telephone.

The voice recognition synthesis unit 3 performs voice recognition of the person who wishes to make a call specified by the input voice 101, and when the person who wants to make a call is selected from specific responders stored in advance, the recognition data 301 is used as the answerer. It is supplied to the call control unit 4, and if the selection cannot be made, a synthesized voice for calling 302
output from the speaker as .

FIG. 2 is a block diagram showing in detail the speech recognition and synthesis section 3 in the embodiment shown in FIG.

The voice recognition synthesis unit 3 includes an input voice recognition unit 31 and a calling voice synthesizer 32. The voice patterns are memorized, these voice patterns are compared with the input voice pattern, the person who is expected to respond with the most similar voice pattern is selected as the person who wishes to make a call, and a code specifying the person who wants to make a call is recognized as data 3.
01 to the responder call control unit 4. In this case, if for some reason the corresponding person is not selected from the pre-memorized names, the call-up speech synthesizer 32 will emit a synthesized sound 302 for greetings from the speaker to the effect that the speech cannot be recognized, and someone will be at home. Telephone 2 will be used to talk to the caller.

Returning to FIG. 1 again, the explanation will be continued. The responder call control unit 4 checks whether the responder specified by the recognition data 301 thus provided is present or absent, and if the responder is present, outputs the presence determination data 401 to the voice recognition synthesis unit 3. In response to this, the voice recognition and synthesis unit 3 issues the name of the designated responder from the calling voice synthesizer 32 through the speaker as synthesized voice for calling, and the responder speaks with the caller using the answering machine 2.

If the responder is absent, a substitute request message 403 inquiring whether a substitute responder is desired is sent to the telephone line 101.
If there is a desired answer, a synthetic calling tone 302 of the content is uttered, and if the answer is not desired, an activation signal 402 is sent to the answering machine 2 to activate it.

FIG. 3 is a block diagram showing in detail the responder call control section 4 of the first embodiment.

The responder call control unit 4 includes a presence status memory 41, a presence determination device 421, a substitute request message generator 43, a start signal generator 44, etc., and includes a presence status output device shown in FIG. The presence/absence data 501 is received from 5.

The presence status output device 5 indicates the absence status by inputting the identification code for each person sharing the answering machine 2, and indicates the presence status when no input is made, and outputs this as presence/absence data 5.
01 to the responder call control unit 4.

The responder call control unit 4 receives and stores this presence/absence data 501 in the presence status storage device 41.

The presence determination device 42 receives the recognition data 3 from the speech recognition synthesis section 3.
01 is obtained, the presence is determined by comparing this with the presence status of the corresponding responder of the recognition data read from the presence status memory 41, and if it is confirmed that the responder is present, the presence is determined. Data 401 is sent to the voice recognition synthesis unit 3, and if it is confirmed that the person is absent, the absence determination data 402 is supplied to the substitute request message generator 43, and a substitute request message 403 is sent to the caller via the telephone line 101. urge

When the response corresponding to this message is that a substitute is desired, the voice recognition and synthesis section 3 utters the same as the synthetic calling voice 302, and when no substitution is required, it is output from the input voice recognizer gJL31 of the voice recognition and synthesis section 3. Alternative unnecessary signal 303
The activation signal generator 44 receives the activation signal 402 and supplies it to the answering machine 2 to receive the answering machine.

〔Effect of the invention〕

As explained above, the present invention adds voice recognition and speech synthesis functions to a normal multi-function telephone, as well as a function to store the name of the person sharing the telephone number and to make a call while checking the presence status of the person sharing the phone number. As a result, there is a very small possibility that the call will be passed on to someone else, which greatly reduces the delay in work and improves the efficiency of work processing. It has the effect that pleasure can also be significantly reduced.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing one embodiment of the present invention, FIG. 2 is a block diagram showing details of the speech recognition/synthesizing unit 3 of FIG. 1, and FIG. 3 is a responder call control of the embodiment of FIG. 1. FIG. 4 is a block diagram showing the unit 4 in detail. 1... Input receiving unit, 2... Answering machine, 3...
Speech recognition synthesis unit, 4... Responder call control unit, 5...
・Presence status output device, 31... Input voice recognizer, 32・
...Speech synthesizer for calling, 41...Presence status memory device,
42...Presence determiner, 43...Substitute request message generator, 44...Start signal generator. Agent Patent Attorney Shinkan Uchihara 2 Figure 3

Claims (1)

[Claims] An office multifunction telephone includes an input receiving section that automatically receives voice input input via a line, an answering machine that receives the output of this input receiving section, and a specific preset telephone designated by the voice input. a voice recognition/synthesis unit that recognizes the voice of a responder and outputs a synthetic calling voice for calling the responder; and a voice recognition/synthesis unit that stores the presence status of a user who shares the answering machine and stores the presence status of a user who shares the answering machine when the responder is present. a responder call control unit that causes the voice recognition and synthesis unit to output the synthesized voice for calling, and outputs a substitute inquiry message inquiring whether or not a substitute is desired to be called if the person is absent; and a presence status of the responder. and a presence status output device for supplying a presence status output device to the responder call control unit.