JPS6281864A - Attendant console transfer system - Google Patents

Abstract

PURPOSE:To make it possible to transfer a call in engaging with a voice accumulating device to an attendant console by providing a central processor that controls the voice accumulating device and the other one. CONSTITUTION:When a telephone set 1 is connected to a voice accumulating device 2 and a service is requested at the attendant console, a command for an attendant console transfer is inputted with dialing. And when a central processor 6 decides the command as an attendant console transfer command, it sends an instruction command to a central processor 5. The central processor 5 holds the telephone set 1, and also, places the call to an attendant console 3. Next,the central processor 5 connects the attendant console 3 to the voice accumulating device 2, and afterwards, connects again the telephone set 1 which has been held to the attendant console 3. Thereby, the voice accumulating device 2 is disengaged completely from the telephone set 1 and the attendant console 3.

Description

DETAILED DESCRIPTION OF THE INVENTION (Industrial Application Field) The present invention relates to a relay board transfer method in a voice storage device connected to an exchange through a line, and more specifically, according to a relay transfer command input from a telephone, Voice storage VC location and active call? The present invention relates to a relay console transfer method for transmitting data to a relay console.

(Prior art) When a call is made to an extension telephone that is connected to a switchboard by a line, and the call is subsequently made to another extension telephone, the call is first transferred to a relay console, and then the call is transferred to the desired extension telephone. A connecting stand transfer method is generally adopted.

(Problems to be Solved by the Invention) This relay transfer method is a method in which the extension telephone currently in use requests an operation to transfer the call to the relay telephone in order to connect to another extension telephone.

Therefore, if a telephone receives some service from a voice storage device and then attempts to make a call to another extension telephone that is connected by a line to an exchange that is connected to the voice storage device by a line, the above operation is performed. Since the request cannot be made, it is not possible to continue connecting to another extension phone.

Therefore, when connected to the voice storage fit device, is it possible to make a call with the voice storage device once? After terminating the call, call the above extension again? I needed to call.

An object of the present invention is to provide a relay transfer method applicable to a voice S/S product connected to an exchange through a line.

(Problem?Means for solving the problem) In order to achieve all of the above objects, the present invention provides an attendant transfer method in a converter having an audio storage device, in which the audio storage device is used to transfer information from one voice to another during a call. When it receives a command for transfer to the attendant from the telephone, it interprets it and sends out a pending command and a special number that has been set in advance.Furthermore, when it receives a response command from the attendant, it sends out all recovery commands. When the control device of the exchange receives the hold command, it puts the entire communication path between the telephone set and the voice storage device on hold, and calls the relay stand at 9 o'clock when the special number all parties call.
According to the output response of the relay stand, the entire communication path between the voice storage device and the relay stand is formed, and all the relay stand response commands are sent to the voice storage device, and when the recovery command is sent to all parties ff7j, the pending A communication path between the telephone set and the relay stand by completely canceling the communication path and the communication path between the voice storage device and the relay stand? It is configured to form.

With the above structure, the voice data can be transferred to the voice storage device and all the call relays in progress, and the object of the present invention is fully achieved.

(Example〕 Next, drawings about the present invention? Refer to and explain.

FIG. 1 is a system configuration diagram showing an embodiment of the relay board transfer method according to the present invention.

Is Figure 1 only the part related to the relay transfer method according to the present invention? As shown, a telephone 1 is connected to a voice storage device 2 through four exchanges. The relay console connects telephones via the exchange 4.

The central processing unit 5 is for controlling the exchange 4, and the central processing unit 6 is for controlling the audio storage section 2a, and both devices are connected by an input/output cover.

Are the relay transfer methods according to the present invention shown in FIGS. 2 to 7? This is the ninth diagram to be explained. In Figure 2, telephone 1 is voice storage device ll.
Calling, being on a call? It shows. If telephone 1 wants to continue receiving service charges at the relay stand, is it a command to instruct voice storage-14i direct 2 to transfer to the relay stand? Input by dialing the telephone 1. The information is formed between the telephone set 1 and the voice storage device 2. The data is then sent to the audio storage device 2 via the audio storage device 2.

The central processing unit 6 of the audio storage device 2 can determine that the 悄@i is a relay stand transfer command.

If it is determined that it is a relay transfer command, the voice storage and fJ device 2
The central processing unit 6 of the telephone 1 is connected to the central processing unit 5 of the exchange 4 via an input/output cable. Sends a command instructing it to be put on hold. Central processing of converter 4! When the 115 receives the above command, it puts the communication bus 4ai between the telephone 1 and the voice storage device 2 on hold, stores the voice, and waits for a command sent from the tJi device 2. Is that the situation in Figure 3? It shows.

Next is the audio storage device! t,2 is relay board 3 for switch 4
A predetermined n* special number for calling is sent through the communication path 7 between the central processing unit 5 of the exchange 4 and the central processing unit ji6 of the voice storage device 2, and the system waits for a relay stand response command from the exchange 4. to go into.

On the other hand, the central processing bag Tit5 of the exchange 4 is connected to the voice storage device 2.
After checking the special number sent from N and determining that it is a relay transfer command, after seven seconds, we secured the communication route bus 4bi between the relay stand 3 and the voice storage 8 and the device 2, put one telephone on hold, and relayed it just in case. Call three machines (Figure 4).

When the relay stand 3 answers the call, the exchange 4 connects the voice storage device 2 to the communication path bus 4b? and sends the relay stand response command to the voice storage device 2 through the input/output cover.

The fifth stage is in its current state.

When the voice storage 1fil 12 receives the response command and sends a recovery command through the input/output cover, the exchange 4 terminates the call between the currently connected relay board 3 and the voice storage device. restore it. When the exchange 4 and the relay console 3 also restore the above call, all calls between the telephone 1 and the voice storage device 2 that were on hold are reconnected so that the telephone 1 calls the relay console 3 (Figure 6). .

As a result, the voice storage device 2 is completely disconnected from both the telephone set 1 and the relay stand 3.

When the relay console 3 that has been called responds, the telephone set 1 and the relay console 3 become busy as shown in FIG.

This makes it possible to receive various services of the exchange 4 through the telephone IFX and the relay stand 3.

(Effects of the Invention) As explained in detail above, the invention is a relay transfer method that is applied to a voice storage device connected to an exchange through a line.

Is there some kind of service from the voice storage device on the phone that is my friend? After receiving the call, if you want to talk to another telephone extension that is connected by a line to the exchange that is connected to the voice storage device, call the extension telephone again after all calls with the voice storage device are terminated. There is no need to do so, and when a relay transfer command is given to the voice storage device, the voice storage device is automatically connected to the relay and calls are made to the extension telephone from the relay, so the service of the voice storage device has the same effect as above.

[Brief explanation of drawings]

The first figure is a diagram showing an embodiment of the relay transfer method according to the present invention. FIGS. 2 to 7 are diagrams illustrating the operation of the relay transfer system. 1...1! Talking device 2...Audio storage device 3...
・Relay stand 4...exchange 5...central processing unit (control device) that controls the converter 6...audio storage device'
Central processing unit 7 that controls the input/output bus

Claims (1)

[Claims] In the relay transfer method in an exchange having a voice storage device, when the voice storage device receives a command to transfer to the relay from a telephone that is currently talking, it interprets the command and sends a hold command and a predetermined special number. When the relay station response command is received, a recovery command is sent,
A control device that controls the exchange puts the communication path between the telephone and the voice storage device on hold when receiving the hold command, calls a relay stand when it receives the special number, and responds to the call response from the relay stand. A call path is formed between the voice storage device and the relay stand, and the relay stand response command is sent to the voice storage device, and when the recovery command is received, the call path on hold and the voice storage device are 1. A relay stand transfer system, characterized in that the communication path between the telephone set and the relay stand is canceled to form a communication path between the telephone and the relay stand.