JPS627584B2 - - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention relates to an automatic transaction device that automatically performs deposit processing and/or payment processing, and particularly to a device for instructing its operation.

Automatic transaction devices, such as automatic cash transaction devices, include
There are automatic teller machines that only allow deposits, automatic teller machines that only allow payments, and automatic teller machines that allow both deposits and payments, but in all cases the customer must follow a set procedure to operate the machine. be. This machine operation includes the insertion of cards, cash, and bankbooks, and the operation of various buttons, and the manner thereof varies depending on the type of transaction and the progress status. Therefore, in general, these operating procedures are sequentially displayed in text on a rotary display or audibly displayed on a speaker so that the customer can easily and reliably perform the operations.

However, in the past, the language used for these operating instructions was only the native language (naturally Japanese in Japan), so if the customer is a foreigner who speaks a language other than Japanese (English, French, etc.), The operating instructions in Japanese become virtually meaningless. This problem can be expected to be solved to some extent by using operating instructions in other languages together with operating instructions in Japanese. However, giving the same operating instructions in multiple languages at the same time means that, for example, if a rotating display is used, the display area will increase significantly, and in the case of audio services, it will be difficult to hear if the sounds are emitted simultaneously, or the sounds will be emitted sequentially. However, it has drawbacks such as being time-consuming, and it becomes difficult to put it into practical use as the number of languages increases.

The present invention is an attempt to deal with such a problem, and includes recording language designation information according to the customer in advance on a medium used for transactions, and outputting operation instructions in the selected language with a medium reading means. Provided is a method for instructing the operation of an automated teller machine, which can solve the above-mentioned problems at once by providing a means for operating an automated teller machine and instructing the customer in a language based on the language designation information read by the medium reading means. It is something to do.

Hereinafter, the present invention will be explained in detail with reference to the drawings. FIG. 1 is a flow chart showing an overview of the present invention. Although at least one of a card and a passbook is used for automatic deposit or automatic payment, the following explanation will mainly focus on cards. First, it is determined whether or not a card is inserted, and if so, its magnetic storage portion is read by the card reader. The card targeted by the present invention is stored with language designation information that specifies the "language" desired by the customer at the time of issuance. For example, a card has a memory area such as 107 characters, in which information such as account numbers necessary for transactions is written, but there is generally still some free space left, so
A flag of several bits is set in the area and language designation information is written as a "language number" or the like. When such a card is read with a card reader, the above-mentioned language number is obtained in addition to the account number etc. Therefore, the obtained language number is stored on the device side during the processing period, and as shown in Figure 1, it is queried as ``English?'' or ``French.'' Set the instruction flag. When a language is specified, operation instructions are given only in the specified language. Operation instructions are given through visual display using a rotary display, plasma display, etc., or audio display via broadcasting.

Next, one embodiment of the present invention will be described based on FIG. In the figure, 10 is a language number latch circuit, into which the language number A read by the card reader is latched. Reference numeral 11 denotes an output wording number latch circuit, into which a wording number B corresponding to a "wording" (visually displayed wording) that instructs the customer to operate according to the processing procedure is latched. Reference numeral 12 denotes an output voice number latch circuit, in which voice number C corresponding to wording number B is latched. The reason why word number B and voice number C are displayed as separate items is because even if the operation content is the same on the rotary display 13, which is a visual display means, and the tape player 14, which is an audio display means, the storage position or the order in which it is taken out is different. This is because it is assumed that they are different; if they are equal, they can be given a common number.
Note that R is a latch signal.

The rotation indicator 13 is mainly composed of a cylinder whose rotational position is changed by a motor, and a plurality of types of "words" indicating a plurality of operation contents are respectively arranged in a large number of band-shaped areas divided in the direction of the rotation axis around the outer periphery of the cylinder. 'language'
The text number corresponding to the currently displayed text and the language number corresponding to the language in which the text is displayed are displayed at each rotation position.
Wording number D is output. The numbers (A, B) and D are compared in the text number comparison circuit 15, and as long as they do not match, the motor of the rotation indicator 13 continues to rotate using the motor control number E (which determines start and stop). Then, when the two match, the motor is stopped. The fact that the display on the rotary display at this time is in accordance with language number A and wording number B is
This is obvious for the reasons mentioned above.

On the other hand, the tape player 14 uses an 8-track magnetic tape 21 shown in FIG.
It will be possible to provide voice instructions for operation in four languages.
In other words, in the first track _T1 of the magnetic tape 21, in areas distinguished by voice numbers _{C1 ,} . is recorded, and from the second track _T2 onwards, voices indicating the same operation content etc. are recorded in different languages in the area of the same voice number up to a maximum of _T8 . In the example in Figure 3, the second track
_T2 is recorded in English. Since the magnetic tape 21 is used as an endless tape, two metal foils 22 and 23 are fixed at a minute interval to the parts indicating the initial positions of each track _T1 to _T8 , and each audio number C A piece of metal foil 24 is fixed to each boundary of the areas indicated by ₁ to _Co. These metal foils 22 to 24 are electrically detected, for example, and a detection signal thereof is supplied as a timing signal F to an initial signal detection circuit 16 and a timing counter 17.

The initial signal detection circuit 16 detects two consecutive pulses corresponding to the metal foils 22 and 23 from the signal F, and resets the counter 17. Since the counter 17 is counting the signal F, its output G represents the number of regions divided from the initial position, that is, the audio numbers C ₁ to C _o , representing the current playback position. This output G and the voice number C (=C ₁ . . . C _o ) latched in the latch circuit 12 are compared in the voice number comparison circuit 18, and the magnetic tape 21 is transported by the motor control signal H until they match.

On the other hand, a track number comparison operation is performed prior to (or in parallel with) the voice number comparison operation described above. In other words, if the language number A takes the value A ₁ ...A ₈ , this is the track number T ₁ ...
Set it to match T ₈ . Then, the track number T (=T ₁
. . . T ₈ ) and the language number A latched in the latch circuit 10 are compared in the track comparison circuit 19, and the switching control signal I is sent out until they match. Track switching pulse generating circuit 20 generates switching pulse J while signal I is present, and switches the magnetic head of tape player 14. The track selection by this magnetic head switching is, for example, T ₁ , ...T ₈ , T ₁ ...
This is done in cycles like... In the case of the tape player 14, the generation of unnecessary audio is prohibited by the audio output signal K until a desired recording area of the magnetic tape 21 is selected.

In an automated teller machine with the above configuration, when a card is inserted by a customer, the language for operating instructions is specified by the language number A read from the card. The output text of the rotary display 13 and the output sound of the tape player 14 designated by number C are only in the language specified in advance by the customer.

Therefore, according to the present invention, since instructions for operating an unmanned machine such as an automatic teller machine or an automatic teller machine are given in a language most suitable for the customer, there is an advantage that the operation by the customer is facilitated. Furthermore, since the operation instructions are not displayed visually or audibly in multiple languages at the same time, there is an advantage that the clarity of the display is not reduced.

Although the embodiment has been described mainly using a card, language designation information may be recorded on the magnetic stripe of a passbook. Further, the operation instructions may be provided by either visual display or audio display, and if both are used together, it is conceivable that only one of them is given in a designated language.

[Brief explanation of the drawing]

FIG. 1 is a flowchart showing an overview of the present invention;
FIG. 2 is a block diagram showing an embodiment of the present invention, and FIG. 3 is an explanatory diagram showing an example of a magnetic tape. In the figure, 13 is a rotation indicator, 14 is a tape player,
15 is a text number comparison circuit, 18 is a voice number comparison circuit, and 19 is a track comparison circuit.

Claims (1)

[Scope of Claims] 1. Language designation information according to the customer is recorded in advance on a medium used for transactions, and a medium reading means and a means for outputting operation instructions in the selected language are provided, and the medium reading means An automatic transaction device characterized in that an operation instruction is given to the customer in a language based on the read language designation information. 2. The automated teller machine according to claim 1, wherein the operation instruction is a text display and/or an audio display.