JPS6263392A - Backup system for automatic machine - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

[Detailed description of the invention] [Industrial application field] This invention is installed in a branch of a financial institution, etc.

This relates to the #J machine that conducts transactions with customers.

[Conventional technology]

FIG. 2 is a schematic diagram showing a customer service section of an automatic teller machine as an example of a conventional automatic machine. In the figure, 1 is CR
T (It pole ray tube) display, 2 is a key for transaction selection and numeric input, 3 is a card insertion slot, 4 is a cash and statement ejection slot, 5 is a handling display, 6 is a remote location, and cash Monitor the operation of automatic payment machines, BLJ Mote Monitor, 7
is a transmission cable connecting the remote monitor 6 and the automatic teller machine.

Next, top f! The operation of the conventional automatic teller machine shown in FIG. 1E2 will be explained using a deposit payment transaction using a card as an example. When a card payment transaction is selected using the key 2 according to the transaction guidance displayed on the CRT display 1, guidance for inserting a card into the card insertion slot 3 is displayed on the CRT display 1. After doing this, when you insert the card into the card insertion slot 3, @ CRT display 1 displays the PIN input guidance,
By inputting the identification number, displaying payment amount input guidance, and then inputting the payment amount, cash and statement slips are discharged from the cash and statement discharge port 4.

In the above-mentioned card payment transactions.

From transaction selection to transaction completion by discharging cash and statement slip, it becomes an automatic teller machine! If a robbery occurs, display the words "Handling discontinued" on the handling display 5, and call the CR.
A message such as "Please contact a staff member" is displayed on the T-display 1 as guidance to the customer. Also,
The remote monitor 6 detects through the transmission cable 7 that a failure has occurred in the automatic teller machine and notifies the staff by displaying a display to that effect. Transactions are interrupted when a failure occurs in the automatic teller machine, which causes the automatic teller machine to wait for recovery processing by an attendant.

[Problem that the invention seeks to solve]

Conventional automatic machines such as those mentioned above - If a failure occurs during a transaction, as with the automatic teller machine shown as an example, the transaction will be interrupted and stopped at that point.
There was a problem in that the customer could not resume the transaction until recovery measures were taken by the clerk, and therefore the customer could not continue the transaction.

This invention was made in order to solve this problem, so that if a failure occurs in an automatic machine during a transaction, the transaction can be continued by another normal automatic machine. The purpose is to obtain a backup system for automated machines.

[Means for solving problems]

The automatic machine backup system according to the present invention is configured to connect a remote monitor and a plurality of automatic machines with a transmission cable, and the remote monitor is configured to connect a remote monitor to a plurality of automatic machines using a transmission cable.

The operation of all automatic machines connected to this system is monitored in real time, and transaction progress information from one automatic machine can be transmitted to other automatic machines.In addition, each automatic machine can be remotely monitored. With the transaction progress information from the transaction progress information, it is possible to execute the transaction even from the middle according to the transaction progress information.

[Effect]

In the automatic machine backup system of this invention,
If a fault occurs in a certain automatic machine during a transaction, the transaction progress information of that automatic machine is transmitted to other normal automatic machines via a remote monitor, so that the normal automatic machine can You can continue to carry out trading operations on behalf of the machine.

[Embodiments of the invention]

FIG. 1 is a schematic diagram showing the bottom of a system in which a remote monitor and two automatic teller machines are connected in a backup system for an automatic machine according to an embodiment of the present invention. In the figure, 8 is a cash machine operator, 9 is a cash machine B, 6 is a remote monitor connected to each cash machine A8 and B9, and 5a is a handling display for the cash machine A8.

1a is the same <CRT display, 5b is the handling display of automatic teller machine B9, 1b is the same <CRT display, 7 is the remote monitor 6 and each automatic teller machine A8 and B
This is a transmission cable that connects the 9 and 9 respectively.

Next, the operation of the automatic teller machine, which is an embodiment of the present invention shown in FIG. 1, will be explained using a deposit payment transaction by card as an example. At automatic teller machine A8, select card payment transaction → insert card → key in PIN →
Perform the operations up to the payment amount key-in, and then press the automatic teller machine A.
8, a failure occurs during the cash payment execution stage. Remote monitor 6 and automatic cash payment +! In this case, transaction progress information indicating the progress of the transaction is transmitted between sAa.

The remote monitor 6 detects that the automatic teller machine A8 has successfully executed the payment amount key-in.

The remote monitor 6 also transmits the transaction progress information to the automatic teller machine B9, and the automatic teller machine B9 subsequently pays cash in place of the automatic teller machine A8 in accordance with the transaction progress information.

However, before transmitting transaction progress information to the automatic teller machine B9, the remote monitor 6 sends the CRT display 1a to the automatic teller machine A8, showing the automatic cash payment FJ! eB9
This will indicate that the transaction can continue. In addition, even if the automatic teller machine B9 receives transaction progress information from the remote monitor 6, it does not immediately start processing, and the CRT display 1b indicates to the customer that the automatic teller machine A8
The customer inquires as to whether or not the handover process can be started, and the process is started only after obtaining key human resources from the customer that indicate yes.

In the above embodiment, a system configuration in which the automatic teller machines A8 and B9 are connected to the remote monitor 6 has been described, but other automatic teller machines may be used.

In other words, automatic teller machines 9 money exchange machines, etc. can be remotely monitored 6
You can also connect it to I. Furthermore, in addition to connecting the same type of automatic machine to the remote monitor 6, it is also possible to configure a system by connecting different types of machines, such as an automatic teller machine and a currency exchange machine, an automatic teller machine and an automatic teller machine, etc. Good, the same effects as in the above embodiment can be achieved.

Furthermore, in the above embodiment, the display indicating that the transaction will be continued at another automatic machine is not displayed on the CRT display of the failed automatic machine, but rather by connecting a dedicated device with the above function to the remote monitor 6. You can also do this by

〔Effect of the invention〕

As explained above, this invention has a configuration in which a backup system for automatic machines has a function that allows other automatic machines to continue executing trading operations even if a failure occurs in one automatic machine, thereby waiting for customers. It is possible to improve customer service at all times without having to worry about the situation, and the burden on staff can be reduced, and it is also extremely effective in unmanned operation of automatic machines.

[Brief explanation of drawings]

FIG. 1 is a schematic diagram showing the system configuration by connecting a remote monitor and two automatic teller machines in an automatic machine backup system which is an embodiment of the present invention;
The figure is a schematic configuration diagram showing a customer service section of an automatic teller machine as an example of a conventional automatic machine. In the figure, 1. in, lb...CRT display, 2...key, 3...card insertion slot, 4...cash and statement discharge 0.5.5m, 5b...handling display. 6...Remote monitor, 7...Transmission cable, 8.
...Cash machine A, 9...Cash machine B''
'C is there. In each figure, the same reference numerals indicate the same or equivalent parts. “'- Procedural amendment (self-A) January 22, 1985 1, Indication of case Patent application No. 1988-203772 2,
Name of the invention Back-up system for IJ machine 3 Person making the amendment 5 Column 6 of “Detailed description of the invention” of the specification subject to the amendment Contents of the amendment (1) Line 417 of page 5 of the specification "Deposit payment transaction" is corrected to "payment transaction."

Claims (1)

[Claims] When a failure occurs in an automatic machine installed in a financial institution's branch, etc. that conducts transactions with customers, the machine is connected to a remote monitor and installed at the same location. A backup system for an automatic machine, characterized in that the remote monitor has a function of allowing another automatic machine to carry out a transaction with a customer following the failed automatic machine.