JPS62284558A - Speech recording and monitoring system - Google Patents

Abstract

PURPOSE:To improve operability by providing a detecting means which detects the depression of function buttons of a terminal device, a calling means which calls the terminal device by voice, a conference device, and a sound recording device. CONSTITUTION:When a function button is pressed by a multifunctional telephone set line circuit 102, a central processor 600 selects a conference device 500 and a sound recording device 400 which are free and also reads information on a connection position on the channel switch 300 of a specific multifunctional telephene set 202 out of a storage device 602. Further, the central processor 600 indicates the start of sound recording to the sound recording device 400 and also sends an instruction to the multifunctional telephone set line circuit 103 of the specific multifunctional telephone set 202, thereby connecting the speaker of the multifunctional telephone set 202 automatically. Thus, a telephone call between a multifunctional telephone set 201 and a trunk line trunk 101 is recorded by the sound recording device 400 through the conference device 500. Consequently, the operativity is improved.

Description

[Detailed Description of the Invention] Detailed Description of the Invention [Field of Industrial Application] The present invention relates to a call recording monitoring system, and in particular to a call recording monitoring method in an automatic exchange that accommodates terminal devices such as multi-function telephones and broadcast paging devices. Regarding the method.

[Conventional technology]

Conventionally, in this type of call recording monitoring system, a special recording device was installed on a specific extension line or central office relay stand, and recording was performed without intervening control of an automatic switchboard. Furthermore, when a third party wants to hear the call, the call is monitored by hooking the extension to temporarily put the caller on hold, dialing to transfer the call, and then hooking the call again to make the final call.

[Problem that the invention seeks to solve]

The conventional call recording and monitoring system described above requires a special recording device, and therefore can only be recorded at a specific extension or central office line relay stand. Furthermore, since the monitoring operation is performed by hooking and dialing, the other party must be temporarily put on hold, which has the disadvantage of poor operability. Furthermore, for example, when recording and monitoring a threatening phone call, there is a drawback that the other party becomes aware that the recording and monitoring is being carried out.

[Means for solving problems]

The call recording monitoring system of the present invention includes a detection means for detecting a press of a function button of a terminal device, a calling means for calling the terminal device by voice, a conference device, and a recording device.

〔Example〕

Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram of an automatic switchboard showing one embodiment of the present invention. While the office line trunk 101 and the multifunction telephone 201 are talking using path a of the communication path switch 300, the operator of the multifunction telephone 201 presses a specific function button.

When the multifunction telephone line circuit 102 detects that this function button has been pressed, it notifies the central processing unit 600 via the control device 601. In the central processing unit 600,
The conference device 500 and the recording device 400 that are in an empty state are selected, and the accommodation position information on the communication path switch 300 of the specific multifunction telephone 202 is read from the contents of the storage device 602. Further, the central processing unit 600 connects the bus b of the call path switch 300 via the control device 601, instructs the recording device 400 to start recording, and also connects the multifunction telephone line circuit 10 of the specific multifunction telephone 202. °3 through the control device 601;
The speaker of the multifunction telephone 202 is automatically connected. This makes it possible to record the conversation between the multifunction telephone 201 and the office line trunk 101 using the recording device 400 via the conference device 500, and to monitor it using the speaker of the multifunction telephone 'a202.

Also, multi-function telephone 201 or central office line 1-rank 101
Due to the restoration of the conference device 500. The recording device 400 and the specific multifunction telephone 202 are automatically restored to end the recording and monitoring.

Although the present embodiment has been described using a multi-function telephone as a monitoring light, the present invention also includes the use of a broadcast paging device or a device connected thereto. Further, although the explanation has been given using a device for a three-party conference as an example of the conference device, it is clear that the present invention also includes the use of a conference device for four or more parties.

〔Effect of the invention〕

As explained above, the present invention has excellent operability because it can switch call paths using the function buttons on a terminal device such as a multi-function telephone, and can record and monitor calls without putting the other party on hold. Not only that, but it also has the effect of recording and monitoring calls such as threatening calls without being recognized by the other party.

In addition, since the present invention allows the conference device and the recording device to be used in common, it can be used from all extensions housed in the system, which eliminates the conventional method of connecting a special recording device to a specific extension or central office relay stand. It has the effect of being superior in terms of flexibility and economy compared to the previous model.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of an automatic switchboard showing one embodiment of the present invention.

Claims (1)

[Claims] In an automatic switchboard accommodating terminal devices such as multi-function telephones and broadcast paging devices, the present invention includes a detection means for detecting a press of a function button of the terminal device, a calling means for calling the terminal device by voice, a conference device, and a recording device. A call recording device, characterized in that by pressing a function button of the terminal device during a call, the conference device, the recording device, and a specific terminal device are connected without putting the other party on hold. Monitoring method.