JPS62133850A - Electronic device diagnosing and maintaining equipment - Google Patents
Electronic device diagnosing and maintaining equipmentInfo
- Publication number
- JPS62133850A JPS62133850A JP60274541A JP27454185A JPS62133850A JP S62133850 A JPS62133850 A JP S62133850A JP 60274541 A JP60274541 A JP 60274541A JP 27454185 A JP27454185 A JP 27454185A JP S62133850 A JPS62133850 A JP S62133850A
- Authority
- JP
- Japan
- Prior art keywords
- maintenance
- diagnosis
- message
- storage device
- stored
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Landscapes
- Test And Diagnosis Of Digital Computers (AREA)
- Monitoring And Testing Of Exchanges (AREA)
Abstract
Description
【発明の詳細な説明】
１産業上の利用分野〕
本発明は、蓄積プロクラム型時分割電子交換機に代表さ
れる電子装置の診断保守装置に関するものである。DETAILED DESCRIPTION OF THE INVENTION 1. Field of Industrial Application The present invention relates to a diagnostic maintenance device for electronic equipment, typified by a storage program type time-sharing electronic exchange.
Ｉ ｆｊｅ来の技術〕
＆１来、蓄積プログラム型時分割電子交換機に代表され
る電子装置は、診断保守のための装置として、装置の状
態や障害の発生状況を示したシステム状態メツセージ群
を、印字出力するメツセージ出力装置のみを備えている
。そのため、診断保守対象装置の診断保守は、「日本電
気（ｔｌｏ、ニアソクス６１ テジタルスイッチング
システム メンテナン′スマニュアル、Ｉ Ｑ ８３
（ＮＥＡＸ６１ Ｄｉ３ｉｔ、ａｌＳＷ口１：ｂｉｎｇ
Ｓｙｓｔｅｍ 〜Ｉａｉｎｔｃｎａｎｃｅ Ｍａ
ｎｕａｌ 、 ＮＥＬ：ＣＯｒ ｌ＋ ｏ ｌ’
：＋ １． ｉ旧＋＞１に示されているように、保守の
１！Ｌ閂知識を身に付けた熟練した診断保守の専門家が
印字出力されるメッセージを耐えず監視し、判断するこ
とにより、パ・・Ｉケージの交換、回線のフロ・ツタ等
の処理をとることにより行なわれている。Since then, electronic devices, such as storage program type time-sharing electronic switching systems, have been used as devices for diagnostic maintenance to print out system status messages that indicate the status of the device and the occurrence of failures. It is equipped only with a message output device. Therefore, diagnostic maintenance of equipment subject to diagnostic maintenance should be carried out in accordance with "NEC (TLO, Near Sox 61 Digital Switching System Maintenance Manual, IQ 83)".
(NEAX61 Di3it, alSW port 1: bing
System 〜Iaintcnance Ma
nual, NEL:COr l+ o l'
:+1. As shown in i old + > 1, maintenance 1! A skilled diagnosis and maintenance specialist who has acquired knowledge of L bolts monitors the printed messages and makes judgments to take measures such as replacing the P/I cage and fixing the lines. This is done by
１発明が解決しようとする問題点ｊ
電ｊ′−交換機のように複雑でが−）公共的に使用され
速やかな障害復旧か必要とされる電子装置の診断保守に
おいては、大変高度な保守の専門知識が要求される、こ
のような保守の専門知識を見につけるなめには、長い教
育期間と経験か必要であり１、ｊム疎した１々守の専門
家を育てるには膨大な費用を必要とする。1 Problems to be Solved by the Invention Diagnosis and maintenance of electronic equipment (complex as an electric switchboard) that is used in the public domain and requires quick failure recovery requires extremely sophisticated maintenance. Specialized knowledge is required, and in order to find such specialized knowledge, a long period of education and experience are required. 1. It costs a huge amount of money to train a single-minded expert. Requires.
本発明の目的は、熟練度の低い保守者でら、熟練しな１
ス守の専門家と同等の診断保守を行なうことかできるよ
うに、熟練した保守の専門家の知識を蓄え、対象装置よ
り出力されるシステム状態メツセージを解析して速やか
に次に取るべき操作を指示することができる電子装置診
断保守装置を提供することである。The purpose of the present invention is to provide maintenance services that can be used by less skilled maintenance personnel.
In order to be able to carry out diagnostic maintenance on a par with maintenance experts, we have accumulated the knowledge of a skilled maintenance specialist, and we analyze system status messages output from the target equipment to quickly take the next action. An object of the present invention is to provide an electronic device diagnostic maintenance device that can provide instructions.
１問題点を解決するための手段〕
本発明の電子装置診断保守装置は、診断保守対称装置よ
り出力されるシステム状態メツセージを受け収り記憶す
るメツセージ記憶装置と、このメソセージを統計処理し
記憶するメッセージ情報統計記憶装置と、このメツセー
ジ統計情報を利用して診断保守を行なう専門家のノウハ
ウを記憶した診断保守知識記憶装置と、メツセージ統計
情報と、ＦＳ １ｌｌｉ保守知ｊ８１ｉを利用して保守
者の取るべき操作を決定１−る（（（論手段と、推論し
た操作を保守者に指示する診断保守操作指示出力装置と
から構成される。Means for Solving Problem 1] The electronic equipment diagnostic maintenance device of the present invention includes a message storage device that receives and stores system status messages output from the diagnostic maintenance target device, and a message storage device that statistically processes and stores the messages. A message information statistics storage device, a diagnostic maintenance knowledge storage device that stores the know-how of experts who perform diagnostic maintenance using this message statistical information, and a maintenance personnel knowledge storage device that uses the message statistics information and the FS 1lli maintenance knowledge j81i. It consists of a discussion means for determining the operation to be taken, and a diagnostic maintenance operation instruction output device for instructing the maintenance person on the inferred operation.
１作用１
診断対象装置より出力されるメツセージを、絶えず記憶
し１．メツセージの種類、パラメータにより統計処理を
行ない、記憶する。推論手段によりこの統計処理の結果
を、常に監視し、ルールの形に整理された専門家のノウ
ハウと照らし合わせる。1 Effect 1 Constantly memorizes messages output from the device to be diagnosed.1. Statistical processing is performed depending on the message type and parameters, and the data is stored. The results of this statistical processing are constantly monitored by inference means and compared with experts' know-how organized in the form of rules.
ルールの条件部に合致するような場合には、ルールの動
作部を実行することにより、保守者の取るべき繰作の指
示を行なう５
ｒ実施例１
以下、図面を参照して本発明について説明する。When the condition part of the rule is met, the action part of the rule is executed to instruct the maintenance person on the action to be taken.Embodiment 1 The present invention will be described below with reference to the drawings. do.
本発明の実施例を示す第１図において、診断保守対７ρ
装置より出力されるシステム状態メッセージは１．メツ
セージ記憶装置３により記憶される。記憶されたメツセ
ージは統計処理されメツセージ情報統計記憶装置４に記
憶される。メツセージ統計情報は推論手段５により、診
断保守を行なう専門家のノウハウをルールの形で記憶し
た診断保守類ｒｌｌ＆記憶装置６と照らし合され、保守
者の取るべき操作か決定される。推論された操作は診断
保守繰作指示出力装置７により診断保守者に指示される
。In FIG. 1 showing an embodiment of the present invention, the diagnostic maintenance pair 7ρ
System status messages output from the device are 1. The message is stored in the message storage device 3. The stored messages are statistically processed and stored in the message information statistics storage device 4. The message statistical information is compared by the inference means 5 with the diagnostic maintenance rll & storage device 6 which stores the know-how of experts who perform diagnostic maintenance in the form of rules, and it is determined which operation the maintenance person should take. The inferred operation is instructed to the diagnostic maintenance person by the diagnostic maintenance operation instruction output device 7.
１１門家めノウハウは、「もしく条件部）ならば（動作
部）」のルールの形式で記述されている。The 11-monka-me know-how is written in the form of a rule: "If conditional part), then (action part)."
例えは、電子交換機における知識の１つは、「もしくメ
ツセージＡがトランクＢについて１分間に５回以上発生
した）ならば（トランクＢ３ブロックして、回線を１６
理せよ）」と表わせられる。For example, one of the pieces of knowledge in an electronic switchboard is, ``If message A occurs on trunk B more than 5 times per minute, then (block trunk B3 and connect the line to 16
It can be expressed as "Please understand."
第２図にこのように表わされた知識を使って推論を行な
う推論手段５を実行するフローチャートを示す。なお図
中のＰ１〜Ｐ４は、フローチャートの各ステップを示す
。Ｐｌにおいて、１つのルールを選び、Ｐ２においてル
ールの条件部をメツセージ統計情報と照きする。Ｐ３に
おいて条件に照合する情報が見つからなかった場合はＰ
ｌに戻り、次のルールを選ぶ。条件部と照合した場合に
は、１） ＝１で動作部の実行を行ない、Ｆ′１にもと
る。このような動作を繰り返すことにより、絶えず、メ
ツセージを監視し、適切な指示を行なう診断１に守作業
が実現される。FIG. 2 shows a flowchart for executing the inference means 5 which performs inference using the knowledge thus expressed. Note that P1 to P4 in the figure indicate each step of the flowchart. In Pl, one rule is selected, and in P2, the condition part of the rule is checked against the message statistical information. If no information matching the conditions was found in P3, click P3.
Return to step 1 and choose the next rule. If it matches the conditional part, the action part is executed with 1)=1, and F'1 is also set. By repeating such operations, the diagnostic work 1 is realized in which messages are constantly monitored and appropriate instructions are given.
（発明の効果〕
以上に述べたとおり、本発明によれば、対象装置より出
力されるシステム状態メツセージを解析して、熟練した
保守の専門家と同様に速やかに次に収るべき操作を決定
できるので、熟練度の低い保守者でも、熟練した保守の
専門家と同等の診断保守を行なうことが可能になる。(Effects of the Invention) As described above, according to the present invention, the system status message output from the target device is analyzed and the next operation to be performed is determined as quickly as a skilled maintenance expert. Therefore, even less skilled maintenance personnel can perform diagnostic maintenance equivalent to that of skilled maintenance experts.
第１図は本発明の一実施例のブロック図、第２図は第１
図中の推論手段の内容を例示するフローチャー１・であ
る。
３・・・、メツセージ記憶装置、４・・・メッセージ情
報ｘイを計記憶装置、５・・・推論手段、６・・・診断
保守知識記憶装置、７・・・診断保守操作指示出力装置
。FIG. 1 is a block diagram of one embodiment of the present invention, and FIG. 2 is a block diagram of an embodiment of the present invention.
This is a flowchart 1 illustrating the contents of the inference means in the figure. 3... Message storage device, 4... Message information storage device, 5... Reasoning means, 6... Diagnostic maintenance knowledge storage device, 7... Diagnostic maintenance operation instruction output device.
Claims (1)
ジを受け取り記憶するメッセージ記憶装置と、このメッ
セージを統計処理し記憶するメッセージ情報統計記憶装
置と、このメッセージ統計情報を利用して診断保守を行
なう専門家のノウハウを記憶した診断保守知識記憶装置
と、メッセージ統計情報と診断保守知識を利用して保守
者の取るべき操作を決定する推論手段と、推論した操作
を保守者に指示する診断保守操作指示出力装置とから成
ることを特徴とする電子装置診断保守装置。A message storage device that receives and stores system status messages output from devices subject to diagnostic maintenance, a message information statistics storage device that statistically processes and stores these messages, and a specialist who performs diagnostic maintenance using this message statistical information. A diagnostic maintenance knowledge storage device that stores know-how, an inference means that uses message statistical information and diagnostic maintenance knowledge to determine the operation that a maintenance person should take, and a diagnostic maintenance operation instruction output device that instructs the maintenance person to perform the inferred operations. An electronic device diagnostic maintenance device comprising:
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP60274541A JPS62133850A (en) | 1985-12-05 | 1985-12-05 | Electronic device diagnosing and maintaining equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP60274541A JPS62133850A (en) | 1985-12-05 | 1985-12-05 | Electronic device diagnosing and maintaining equipment |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| JPS62133850A true JPS62133850A (en) | 1987-06-17 |
Family
ID=17543146
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP60274541A Pending JPS62133850A (en) | 1985-12-05 | 1985-12-05 | Electronic device diagnosing and maintaining equipment |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JPS62133850A (en) |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH01199239A (en) * | 1987-10-26 | 1989-08-10 | Nec Corp | Performance analysis/diagnosis system for computer system |
| JPH01267742A (en) * | 1988-04-20 | 1989-10-25 | Fujitsu Ltd | System for diagnosing trouble |
| JPH01316839A (en) * | 1988-06-17 | 1989-12-21 | Fujitsu Ltd | Fault analysis diagnosing system |
| US7069473B2 (en) | 2001-10-05 | 2006-06-27 | Nec Corporation | Computer recovery method and system for recovering automatically from fault, and fault monitoring apparatus and program used in computer system |
-
1985
- 1985-12-05 JP JP60274541A patent/JPS62133850A/en active Pending
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH01199239A (en) * | 1987-10-26 | 1989-08-10 | Nec Corp | Performance analysis/diagnosis system for computer system |
| JPH01267742A (en) * | 1988-04-20 | 1989-10-25 | Fujitsu Ltd | System for diagnosing trouble |
| JPH01316839A (en) * | 1988-06-17 | 1989-12-21 | Fujitsu Ltd | Fault analysis diagnosing system |
| US7069473B2 (en) | 2001-10-05 | 2006-06-27 | Nec Corporation | Computer recovery method and system for recovering automatically from fault, and fault monitoring apparatus and program used in computer system |
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