JPS6211946A - Audio response unit - Google Patents

Abstract

PURPOSE:To shorten greatly a time between the generation of a fault and the start for analysis of the fault by making the use of a facsimile response equipment to inform immediately the maintenance department and analyzing section of a fault contents when the fault occurs and is analyzed. CONSTITUTION:When the fault occurs, an input/output device control part 36 in an audio response unit 3 detects the fault and sets up an equipment fault flag. A controller 37 always gives an access to the information within the part 36 and reads the fault status. Then the controller 37 selects the desired data and converts the data stored in an external memory device 5 into the character code data to send it to a facsimile response equipment 32 in response to a facsimile request for the system state data sent from the maintenance department and the analyzing section and stored in the device 5 when the fault occurs. The equipment 32 converts the character code data into facsimile signal and sends them to a facsimile terminal 1a which is under the system control of the maintenance department or the fault analyzing section. Then the equipment 32 delivers the designated area of the information on the faulty system.

Description

[Detailed Description of the Invention] [Field of Application of the Invention] The present invention relates to a voice response device), in particular, when a failure occurs, the system information at the time can be obtained from a friend and the friend is equipped with an output function suitable for analysis. The present invention relates to a voice response device.

[Background of the invention]

As a conventional device, Hitachi Hyoron VOL d3. NO, 12
(1981), and if an abnormality occurs in such a device, as shown in Figure 2, the back door input/output terminal 1 (button phone, dial phone, etc.) is connected to a replacement. A changeover switch (811) 7 is installed between the network 2 and the voice response device 3 connected to the host combination and the computer 4, and an announcement device 6 consisting of a tape recorder on which a friend identification message is recorded is set. In the event of a system failure, the operator would manually switch 8W1 to the announcement device 6 and output fixed messages in a continuous manner. However, there were no buttons placed so that detailed system failure information could be sent to the maintenance department or the failure analysis department. ``In order to perform failure analysis when an abnormality occurs, the contents of the abnormality are obtained from the equipment, dumped onto a line printer, etc., and transported to the analysis department for analysis.However, voice response equipment is used There was no consideration given to requesting necessary information from the maintenance department or analysis department or transmitting failure information.

[Purpose of the invention]

SUMMARY OF THE INVENTION An object of the present invention is to provide a voice response device that outputs system information at the time of a failure to a predetermined facsimile terminal under system management to perform quick analysis processing.

[Summary of the Invention J The present invention focuses on the fact that a voice response device has a facsimile output function, and when a fault occurs, detailed information inside the device is automatically sent by facsimile to a remote maintenance department or fault analysis department. In addition to transmitting the necessary part of the fault information, FB input input can be specified by voice input.
This makes it possible to significantly shorten the time from the occurrence of a failure to the start of analysis.

[Embodiments of the invention j Embodiments of the present invention will be described below with reference to FIG.

FIG. 1 shows a voice response device equipped with a facsimile response device. 1 is an audio input/output terminal, 2 is an exchange,
3 is the Hiusei Onin device. The voice response device t5 includes a network control device 31, a facsimile response device 52, and a voice recognition device W.
t55, audio output device #54, FBB signal device 35, input/output device control section 36. It is composed of a control device 37. Furthermore, 4-key host [1' 4 machines, 5 is external storage device t. Here, the illI I'all device W37 controls the system according to the control program stored in the device, and performs various voice services and facsimile services.
The A-head 37 sends the telephone number to the m-control device 31 in accordance with the instructions from the host computer 4 and executes the calling process (7. Calls the subscriber terminal 1. When the network III control device 31 detects that the connection is completed, The control device f37 is notified to that effect.

When the control device 37 detects this, it receives input 71 from the host computer 4 and the terminal. -1 voice response service, factor-only response service, etc. are provided in accordance with the service request. If there is a transmission from a terminal, the network control device 31 detects it, notifies the control device 37 and the host computer 4, and thereafter performs the same service. And the control device 37 is the control device 37
t stored in the data and voice MR device 33, facsimile answering device 32, voice output device 34, etc.
) Instructs to send the i7 report to the external storage device 5. Each device performs data storage processing according to the instructions.

Suppose that some kind of failure occurs within the device.

The input/output device control unit 56, which manages the status of each device, senses a failure and sets a device failure flag. The control device 57 constantly accesses information in the input/output device xt control unit 36 and reads this failure status. Conventionally,
After analyzing the fault, a storage medium recording the system status n at the time of the fault is removed from the external storage device 5, and the recorded system information is output to a line printer or the like for analysis.

The voice response device is usually installed in a remote location from the maintenance department or failure analysis department), and for failure analysis, it is necessary to carry the storage medium of the external storage device 5 or send dumped data. was taking.

In the past, analysis processing 1 was performed from the occurrence of a failure using the above-mentioned means, but in the present invention, the 7-axis response device 32 in the voice response device 5 is used to perform FB large input. After restarting the system using a voice response device capable of voice input, the maintenance department using the voice response device fjjt,
The analysis S station can call the voice response device and input a maintenance service need to request facsimile output of the system status data stored in the external storage device 5 at the time of a failure. Since the amount of system information to be transmitted here is extremely large, the control device can be operated by inputting a code (e.g. time designation, address designation, etc.) that specifies the desired fault information location into the voice response device, followed by a PB large input voice input. 37 selects and extracts necessary data. Control device 3
7 converts the data in the external storage device 5 into character code data and sends it to the 7 axis response response device 32. The facsimile answering device 32 converts the I-i data into a 7-axis signal and sends it to the facsimile terminal 1a under system control in the maintenance department or failure analysis department in a remote location, specifying information on the system that has caused the failure. The recorded location is output to a facsimile in the maintenance department or analysis department. This allows maintenance and failure analysis departments to immediately obtain the detailed information they need even if a fault occurs in a voice response device installed in a remote location, eliminating the need to wait for faxes to receive unnecessary information. In addition, it becomes possible to significantly shorten the time from the occurrence of a problem to the start of analysis.

〔Effect of the invention〕

According to the present invention, for analysis when a failure occurs, the details of the failure are immediately communicated to the maintenance department or analysis department using the facsimile answering device in the device, and the time from the occurrence of the failure to the start of analysis can be significantly shortened. See the effect.

Also, if you are busy using PB input or voice input, you can specify and output detailed information of necessary locations.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention, and FIG. 2 is a block diagram of a voice response system including a conventional voice response device. 1...Voice input/output terminal, 1a...Terminal (facsimile), 2...Switching network, 3...Voice response device, 4...Host computer, 5...
- External storage device, 31... Network control device, 32... Fudge response device, 33... Voice response device, 34.
...Audio output device, 55...PB receiver, 36...
Input/output device control unit, 37...control device.

Claims (2)

[Claims] (1) A control device that controls the system, a network control device that allows a host computer to call a designated terminal device or detect an incoming call from a terminal device under the control of the control device, and a network control device that is under the control of the control device. and an input/output device control unit that selects a facsimile answering device, a voice recognition device, a voice output device, or a PB receiver according to a service request of the terminal, the voice response device transmits system information at the time of a failure to the facsimile. 1. A voice response device comprising a control means for outputting to a pre-designated facsimile terminal via the response device. (2) PB only the necessary information among the above system information
2. The voice response device according to claim 1, wherein said control means is provided with a function for specifying by input or voice input.