JPS61276026A - Catalogue-procedure preparation system - Google Patents

Abstract

PURPOSE:To decrease a work widely, to reduce an error and to improve significantly the productivity by automatizing the work followed by a time when the standardized conversation processing is catalogued. CONSTITUTION:The contents of the conversation of terminals 11-1n and a timing sharing means 2 are always stored to a recording file 4 by a conversation recording means 3 while they are summarized to the suitable recording unit. When the catalogue.procedure is prepared concerning the necessary part in the contents of the conversation, the terminals 11-1n requests the editing indication with a simple parameter while they converse with an editing indicating means 5. After the indicating parameter is investigated, the means 5 informs the extracting editing means 6 of an actual editing action request together with said parameter. The means 6 extracts the part only indicated by the date/ time from the file 4 indicated by the parameter, edits the response message only from the terminals 11-1n and prepares the catalogue.procedure. The catalogue.procedure is stored, preserved and used to a catalogued file 7.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention is applicable to a computer system that is necessary for carrying out routine conversation processing using files on an auxiliary storage device under a time sharing system. Contains methods for creating catalog procedures.

[Conventional technology]

Under a time-sharing system, responses from non-users to the time-sharing system are cataloged as a catalog procedure, stored in a file on an auxiliary storage device, and responses are sent from that file on behalf of the user. method is often used. This method is particularly effective for routine conversation processing.

Conventionally, the work of creating this catalog competition procedure and creating a catalog has generally been done manually, so the productivity of the four tasks has never been high.

[Problem that the invention seeks to solve]

As described above, conventionally, the work associated with cataloging conversation processing has generally been done by one hand, which causes the following problems.

(1) Since this involves the work of anticipating the responses necessary to carry out the conversation processing in advance in the order of the conversation, the worker must have extensive knowledge of the time sharing system and its surroundings.

(2) Related to (1), mistakes are likely to occur due to lack of knowledge, and therefore the work itself tends to flow through trial and error.

Due to the reasons mentioned above, the productivity of this work tends to drop significantly.

A fourth object of the present invention is to provide a catalog procedure creation method that improves the productivity of cataloging work.

[Means for solving problems]

The present invention automates the work involved in cataloging routine conversation processing.

That is, the catalog procedure creation method of the present invention is as follows:
In a time sharing system, a conversation recording means constantly stores a series of conversation contents consisting of an inquiry from a center and a response from an end user to the inquiry from an end user to an auxiliary storage device, and a conversation recording means by the conversation recording means. Editing instruction means for later specifying a desired portion of the recorded conversation content.

According to the contents specified by the editing instruction-L stage.

It has an extraction/editing means for extracting from the auxiliary storage device, editing it, and creating a catalog procedure that can be used as a routine interactive process.

〔Example〕

Embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram of one embodiment of a catalog procedure creation method according to the present invention.

Each terminal 11.12. . . , 1n is connected to the time sharing system control means 2, and while having a conversation,
Various processes such as creating a program or executing a created program can be easily performed. In this case, terminal 1 r, 12. . . , 1n and the time-sharing control means 2. The conversation storage means 3, which operates according to instructions from the time-sharing control means 2, always collects the conversation contents into appropriate recording units and stores them in the recording file 4 on the auxiliary storage device. be remembered. In this case, the content to be recorded is the inquiry from the time sharing control means 2, or the terminals 1, 2, 1, 2, 1, 2, 1, 2, 2, 2, 2, 2, 2, 2, 2, 2, 2, 2, 2, 2, 2. ...+ln
This includes the message classification to distinguish whether it is a response, the main body of each message, or the year, month, day, and time of recording. Note that since the conversation recording means 3 can operate in parallel with the time sharing control means 2, terminals i, , i2 .・・・
・, 1n is not aware of the existence of the conversation recording means 3,
Next, if you want to create a catalog procedure for a desired part of the conversation recorded by the conversation recording means 3, use the terminal 1. ．． 12. . . . +lTl communicates with the edit instruction means 5 operating via the time sharing control means 2 and requests an edit instruction using simple parameters. In this case, the instructions include 2 the name of the record file 4 to be edited, the date/time for determining the editing range, or the name of the cataloging file 7 to store the editing results. The validity of the parameters is investigated, and if there is no problem, the actual editing operation request is notified to the extracting/editing means 6 together with the parameters. The extraction/editing means 6 extracts only the portion specified by the year/month [1/time] from the record file 4 specified by the parameter, and also extracts the portion specified by the terminal 1, 12 . ..., edit only the response message from 1□ and create a catalog procedure. This catalog procedure is stored and saved in the cataloging file 7, which is also designated by the parameters, and is made available for use.

Note that the contents of the cataloged file 7 can also be processed and used using detailed means.

Next, the operation of this embodiment will be explained based on specific data. Table-1 shows terminal 11+12. ..., 111 and the time sharing control means 2, the uppercase letter A in the table indicates the inquiry message body from the time sharing control means 2, and the lowercase letter a indicates the terminal I I+ 12.111 for the message body A. . . . shows the body of the response message from +11. B, C... Orasu, c
The same applies to...

Table 1 The conversation contents shown in Table 1 are recorded in the recording file 4 by the conversation recording means 3 in the format shown in Table 2.

Table-2 This table-2 shows that the contents of the conversation that took place from 14:25 on December 10, 1984 are recorded. The symbol 0 in the table is an inquiry message from time sharing control means 2. Indicates that ■ C terminal II I,
12. . . . indicates a response message from In.

Next, when the conversation content is recorded as shown in Table 2, terminal 11. l 2. ..., 84 years from ln to editing instruction means 5! Regarding the conversation that took place after 2:25 p.m. on February 10th, when there is an instruction to create a catalog procedure, the extracting and editing means 6 operates via the editing instruction means 5.
Extract the parts shown in Table 2 that match the instructions, edit only the messages classified by symbol I in the figure, and store them in the specified cataloging file 7 in the format shown in Table 3. do.

Table 3 [Effects of the Invention] As explained above, the present invention greatly reduces the work and does not require advanced knowledge by automating the work involved in cataloging routine conversation processing. This has the advantage of reducing mistakes and improving productivity.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing one embodiment of a catalog procedure creation method according to the present invention. 1+, 12. -, in: terminal. 2: Time sharing control means; 3: Conversation recording means. 4: Recording file; 5: Editing instruction means; 6: Extracting and editing means; 72 Cataloging file.

Claims (1)

[Claims] In a time sharing system, a conversation recording means constantly stores in an auxiliary storage a series of conversation contents consisting of an inquiry from a center and a response from an end user to the inquiry, and the conversation recording means an editing instruction means for later specifying a required part of the recorded conversation content, and extracting it from the auxiliary storage device and editing it according to the content specified by the editing instruction means, as a routine conversation-type process. A catalog procedure creation method having extractive editing means to create a usable catalog procedure.