JPS61187457A - Management system of queue order - Google Patents

Abstract

PURPOSE:To progress the efficiency of office work by providing a private branch of exchange calling a subscriber in response to the order when the idle state is detected and registering the order of queue of the subscriber in busy state to eliminate a queue of a common user. CONSTITUTION:When a special number of a common device is dialed by a subscriber, an exchange 3 checks the presence of queue of the accessed common device and when a queue exists, identification information of a caller subscriber is written on an element memory to register the queue order, a tone trunk 6 is connected to the subscriber 5, an audible signal is sent to inform the registration of queue to the subscriber. The exchange supervises the off-hook and on-hook of a line normally and when a magnetic card is rejected from the common device, the subscriber at the head of queue recorded in a head pointer is called from the exchange 3 by the subscriber identification information stored in the element memory.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention efficiently uses in-house facilities that are used alternately by multiple users, for example, common equipment such as office equipment such as copying machines installed in a business office. The present invention relates to a queue management system that allows reservations to be made via a private branch exchange for use.

Common use of office equipment is desirable in order to avoid duplication of investment and improve equipment usage efficiency, but if usage time is not properly managed, those wishing to use the equipment may have to wait for their turn at the site. I don't have to wear it, it's a waste of time. Therefore, improvement is desired.

[Conventional technology]

Conventionally, a method has been used in which when a common device is in use, it is displayed at one or more desired locations to notify shared users. This method is implemented by wiring from a common device to each predetermined location, installing a lamp at the predetermined location, and connecting a power supply circuit for lighting the lamp.

[Problem to be solved by the invention J: The conventional display method allows the user to recognize whether the common device is in use or free, but when the common device changes from the used state to the free state. Sometimes, multiple users appear at the installation location of a common device and compete with each other, hoping to use the device at the same time.

This poses a problem because those who are in a hurry to use the service end up waiting in line at the site.

Means for Solving Problem C] The above problem consists of a common device configured to send on-footer and off-hook signals to subscriber lines depending on whether or not they are in use, and device busy,
A waiting list according to the present invention, comprising a private branch exchange that displays an idle state to a subscriber, registers the subscriber's vacant waiting rank when the subscriber is in a busy state, and calls the subscriber according to the rank when the idle state is detected. Resolved by management system.

[Effect]

According to the present invention, the common device sends an on-hook or off-footer signal to the subscriber circuit from a hook switch unit that operates in accordance with whether or not the common device is used, the private branch exchange monitors the common device as one line, and the common device is transmitted from the subscriber to the subscriber circuit. When a number is dialed, checking whether or not a ranking waiting registration provided for the common device is necessary according to the usage status of the common device;
To realize an efficient waiting rank management system by registering a meeting, notifying the subscriber, and calling the subscriber when the rank arrives.

〔Example〕

The gist of the present invention will be explained in detail below according to the illustrated embodiments.

FIG. 1 is a block circuit diagram showing the connection between a common device and a private branch exchange, where 1 is a magnetic card holder, 2 is a hook switch, 3 is a private branch exchange, and 4 is a subscriber circuit.

A common device, for example a copying machine, is equipped with a magnetic card holder 1, and a user can only use the common device by inserting a magnetic card. The common device is provided with a hook switch 2 according to the invention. This hook switch sends an off-hook signal to the subscriber circuit 4 of the private branch exchange 3 when a magnetic card is inserted, and an on-hook signal when the magnetic card is removed.

Next, subscriber operation and interaction #j! ! The operation of the machine will be explained in detail according to FIGS. 2-1 to 2-4.

In the figure, 3 is an exchange, 5 is a subscriber, and 6 and 8 are tone trunks 7, a ringer.

The connection between the exchange 3 and the subscriber 5 until the subscriber telephone 5 makes a call and dials the special number of the common device is shown in FIG. 2-1. The exchange 3 constantly monitors the subscribers 5, including the common equipment.

When the special number of the common device is dialed by the subscriber, the exchange 3 checks whether there is a waiting session on the accessed common device using the head pointer, and if there is another waiting session and the head pointer is not “0”, the exchange 3 initiates a call. Writing the subscriber's identification information into the element memory, registering the meeting order, and at the same time connecting the tone trunk 6 to the subscriber 5 and sending an audible signal to register the meeting, as shown in Figure 2-2. Notify subscribers. In this case, the subscriber cannot use the common device, so he or she puts the telephone on hook and waits for the arrival of the priority.

The exchange constantly monitors the line for off-hook and on-hook, and when the magnetic card is removed from the common device, an off-hook signal is recognized by the exchange.

The exchange determines from which common device the information is coming from based on the position of the line, and at the same time checks whether or not there is a queue waiting section for the common device. The subscriber at the head of the queue for which there is a queue and is recorded in the head pointer is called by the exchange 3 according to its subscription # identification information stored in the element memory. 2-3 shows a state in which the exchange 3 connects the ringer 7 to the subscriber 5 and makes a call.

When the subscriber 5 goes off-hook in response to the call, the exchange 3 connects the tone trunk 8 to the waiting subscriber 5 and 6.
sends a different audible signal than in the case of

An audible signal informs the waiting subscriber that the common device is free.

FIG. 3 shows the configuration of the waiting JT queue in the exchange 3, that is, the registration status of the subscribers waiting for rank.

The queue is stored in the memory of the switch and has a head pointer 112 indicating the head element of the queue and a tail pointer 112 indicating the tail element.
1. Storage unit 121.131 for recording the address of the next element on the queue and storage unit 122.1 necessary for control.
A queue element l2.13 etc. with 32 queue elements is defined in memory.

When there is no element in the queue, that is, when there is no subscriber waiting in the queue, "0" is stored in the herad pointer 111 and the tail pointer 112.

When there is an element in the queue, that is, when there is a subscriber waiting in the queue, the head pointer 111 stores the address of the subscriber with the highest ranking, and the tail pointer 112 stores the address of the last subscriber. Also, when the last subscriber is element 13, its address field 131 is 0.
” is memorized.

The memory operation when registering a queue is as follows.

Read the contents of the tail pointer 112 and find that the contents are “θ”
If so, head pointer 111 and tail pointer 11
2. Write the address of the element to be registered. If the content is not "O", the address field of the element indicated by the tail pointer 112 and the address to be registered are written in the tail pointer 112.

Dequeuing is as follows.

Read the contents of the head pointer 111, and if it is "0", there is no element in the queue, and if the contents are "0", take out the element at the address indicated by the head pointer 111, and write the address part of the taken out element. Write the record to the head pointer 111. If the written content is ``0'', the tail pointer 112 also has 10''.
Write.

The present invention makes it possible to provide a new service using a private electronic branch exchange, and as an example of improving the efficiency of use of common equipment, it is possible to set up a call for a waiting subscriber before the end of use of the common equipment by the subscriber in the immediately preceding rank. You can. That is, if the subscriber in the immediately preceding rank calls the subscriber in the next rank in advance at the same time as the subscriber starts using the common device, it is possible to prevent the idle time that occurs when the use changes. It is also possible to call subscribers of any rank if necessary. .

The audible ringing signal can be a talking sound such as an announcement machine.

〔Effect of the invention〕

As described above, according to the present invention, it is possible to efficiently manage reservations for common devices, eliminate queues for shared users, and promote efficiency of office work.

[Brief Description of the Drawings] Figure 1 is a block diagram showing the connection between the common equipment and the local exchange; Figures 2-1 to 2-4 are block circuit diagrams for explaining subscriber operations and exchange operations; In the figure, 1 is a magnetic card holder, 2 is a footer switch, 3 is a private branch exchange, 4 is a subscriber circuit, 5 is a subscriber, 68 is a tone trunk, 7 is a ringer 11 is a pointer, 111 is a head pointer, 112
is the tail point, 12.13 is the queue element, and 121.131
is an address storage section, and 122 and 132 are control item storage sections.

Claims (1)

[Claims] A common device configured to send on-hook and off-hook signals to the subscriber line depending on whether or not it is in use, and displaying the busy or idle status of the common device to the subscriber in response to a subscriber's inquiry, and when the common device is in the busy state. 1. A waiting list management system comprising a private branch exchange that registers the vacant waiting order of a subscriber and calls the subscriber according to the order when an idle state is detected.