JPS6055489A - Automatic front system - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

DETAILED DESCRIPTION OF THE INVENTION This invention relates to a front desk system that automates the front desk operations at hotels, inns, and other accommodation facilities.

Payment systems using credit cards are becoming commonplace in place of payment processing using cash. therefore,
The front desk system, which automatically performs all check-in and check-out processing, also has a function that allows you to stay overnight using credit cards of various scales in addition to cash. Those with the following are required.

Summary of the Invention This invention provides an automatic front desk system that not only allows lodging by paying the accommodation fee in cash, but also allows lodging by using various types of cards. purpose.

The automatic front desk system according to the present invention includes an accommodation registration form reception area and confirmation means for general guests, a membership card reception area J3 and confirmation means for members, an accommodation room setting means, and a means for setting accommodation rooms for general guests. means for receiving the advance payment, means for creating and issuing a card key, means for controlling the card key issuing means to issue a card key when the advance payment is received or the membership card is confirmed; A means of confirming the key and settling the accommodation charge, and a means of performing this procedure when the accommodation charge is equal to the advance payment, a deficiency is received, or the membership card is confirmed. , J
It is preferable that there be a means for the person to choose between paying by credit card or cash when the balance is due.

Therefore, customers can pay an advance payment in cash and have their card key exchanged, and once they have used a designated room, they can spend their time in cash, while members can use their membership card to In addition to using the designated room, you can also pay for the accommodation fee using a credit card.

DESCRIPTION OF THE EMBODIMENTS Customers using the automated reception system can be categorized into those with membership cards and those without. Members) Customers who do not have a J-Card will be treated as general customers.

General guests: When checking in, you must fill out designated information such as your address and name on the lodging registration form. Hold your membership card. Since the necessary information has already been registered when creating your membership card, you do not need to fill out the lodging registration form. A feature of the first card is that the accommodation fee can be paid by credit card.These membership cards have the card type, membership number, and other necessary data recorded magnetically.

With this automated front desk system, a card key is issued to the customer upon check-in after confirming the details of the stay. The card key is a card used in place of 1-1 to unlock the room in which the customer is staying. A card reader and a card data verification device are numbered on the door of each room, and the customer presses the card key into the card reader to confirm that the card is valid for that room. If so, is that D? is unlocked. Since various types of locking and unlocking systems using such cards are already known, their explanations will be omitted. For example, a card key with a magnetic stripe pasted (=J) can be used, and this magnetic stripe has room N
O, J3, other verification data to unlock only a predetermined room if necessary, check-in date, number of accommodations, amount received in advance, etc. are magnetically recorded.

FIG. 1 shows the appearance of an automatic freon system. This system can perform both check-in and check-in procedures.

At the front of the system, there is a diagonally raised customer control panel and a horizontal customer control panel.

The panel that goes up diagonally to
J: Bitsuri hard n outlet (4), coin slot (5),
There is an input amount display (6), a bill insertion slot (8), a bill return slot (7), and an attendant call button (9). The operating mode of the system is displayed on the handling display (1), namely check-in and/or check-alarm 1-.

A membership card is inserted into the card insertion slot (2) at check-in, and a card key and membership card are inserted at check-out (payment). The amount display (6) displays the total amount of coins inserted into the input slot (5).

The horizontal panel is equipped with a receipt claw exit (11), an accommodation registration form insertion slot (12), a guide display (13>), a function key (14), and a number key □ (1!i). A large number of lodging registration forms are placed in appropriate locations (not shown) and other appropriate locations in this system.A guide display (13) provides instructions for operations to be performed by the customer using text and graphics. It is composed of C]<King.

The function keys (14) are located on both sides of the screen of the display (13).
will be displayed. Numerical keys (15) 4 are used to enter numerical information manually.

FIG. 2 shows the electrical configuration of the automatic front system. The control unit (20) is connected to C;]u (31) and memory (
32). Customer service display section (21) that controls the display devices (1), (13), etc., each key (14) (1
Customer service operation section (22) that receives key human power signals from 5)
), a coin verification section (23) that determines the type and authenticity of the inserted coins and bills, and a card key issuing section (
24), a processing unit (25) that detects the insertion of accommodation registration form and prints it, a card reader unit (26) that reads the magnetic information of the card inserted in the card insertion D (2>), a predetermined amount of change bill J : A change dispensing unit (27) for discharging discounted coins, a receipt issuing unit (2g), and an attendant operation unit (2g) that includes an attendant operation panel for the attendant to operate.
), and each of these parts is connected to a control part (20). If necessary, a work station (30) for inputting mode changes and other commands is installed and connected by a transmission line to the autofron system 1-1. The station (30) will be equipped with a CRT and keyboard.

FIG. 3 shows part of the contents of the memory (32). In the memory (32), there are a room information table, a first card table, and a reservation table. The schedules (including reservations) of existing customers, the amount received in advance, telephone charges, data regarding food and drinks in the refrigerator, and many other data are recorded. For each registered member, the member number.

, accommodation reservation information, credit amount, data indicating whether the card is invalid, and other data related to the member are registered. The reservation table records data related to accommodation reservations for groups other than 0 for the first card, and for each reservation number, data such as whether the card is a second card member, paid reservation amount, reservation details, etc. Written when making a reservation.

Regarding the reservation of the first card table and reserved table J
The data is sent from a reservation terminal connected online to the automatic flight L1 system.

FIG. 4 shows an overview of the automatic front system check-in process. This process is executed by the CPU (31). First, the information display (13) indicates that customers with membership cards must insert the card into the card slot (2).
The general guest will be prompted to fill in the specified information on the lodging registration form and insert the form into the lodging registration form slot (12) (step (ioi)). Perform the operation.Insert port (2), input port (1)
2) is equipped with a sensor for detecting the inserted card or paper, so it is determined whether the membership card has been inserted based on these detection signals (step (102)),
Or has the accommodation registration form been entered (step (103)?
) ) is determined. When a membership card is inserted, it is checked whether it is a specified card by checking its front and back, shape, magnetic recording data, etc. (Step (
104)) Then, based on the CC counting data, it is determined whether the card is the first card or the second card (step (105)
). In the case of the first card, the first card table in memory (32) is searched (step (1oe)).
, J in the no-da J information, it is checked whether the card is a stolen card or a card with a 1-rubble (Slap (107)), and it is further determined whether there is a reservation for a stay (step ( 108) ).If there is a reservation, the details of the reservation, such as the room type (room number), date and number of stay, and price, are already set in the room information table or are automatically set at this point. will be set.

If there is no reservation, in this embodiment, whether you are a member card customer or a general customer, you can only stay for one night. Even if you stay for two or more consecutive nights, you must check in and check out for each night. Select what type of room you would like on the information display (13)! The message J: is displayed, and data such as available room types and accommodation fees are also displayed. Also, the function key (
14), its functions, ie, each room type, are displayed (step (109)). When the customer inputs the desired room type using one of the function keys (14), the room information table is searched for empty rooms of the manually typed type, and the room number in which the customer should stay is determined. Along with that room N
Accommodation schedule (-nights only) is written in area A7 of O8 (
step (110)). If a room type is not selected within a certain period of time (for example, 20 seconds) after the information display in step (109), the check-in is deemed to have been canceled and the already inserted membership card or lodging registration form is returned (not shown).

The size of the accommodation registration form is determined in advance.
A number of positioning holes are punched in one corner of this paper. When this paper is put into the input slot (12) (step (103>)), it is confirmed that it is the specified paper by its front and back, size, hole position, etc. (step (1)
l-1) ). If the accommodation registration form is the standard one or if it is the second card (No in step (105)), use the function key (14) to indicate whether or not there is a reservation, and if the reservation is right, enter the reservation number. The display (13) will display instructions to input each item (including whether it is unknown) using the number keys (15) (step (
112) ). If there is no reservation, the process moves to the room selection process described above (step (113)). When the reservation number is entered (step (114) K"NO>Input No.

A message to press the confirmation key (function key (14)) will be displayed on the display (13).
step (115)). W1i! ! If there is an input (step (11G)), the reservation number entered manually.

The reservation table is searched using , and it is checked whether there is a corresponding reservation (step (117)). If there is a corresponding reservation (step (11B)), room No. 1 and accommodation schedule have already been decided. If there is no corresponding reservation, the input reservation number is incorrect, and the input process related to the reservation is repeated again.

If the corresponding reservation is not found even if the reservation number is returned three times, enter the reservation number 1.

Treated as unknown (not shown). If the customer forgets reservation number 0 or loses reservation number 1,
The message that the reservation is unknown is entered using the function key ~ (14) (YES in step (114)), so the message to go to the front desk is displayed on the display (13) (step (121)), The n-card J or accommodation registration form is returned (step (122)).

If the inserted membership card or lodging registration form is not the specified one, or if it is determined to be an invalid card as a result of the member card check, these cards and forms will be returned (step ( 123) (124)).

Room No.9 where you will stay by the above operations and processing,
Necessary matters such as the number of days of stay are determined (゛、Accommodation o; 31
money is calculated. Then, it is checked whether the constitutional amount of the accommodation fee is 30,000 yen or more (step (131))
. If the total amount is 30,000 yen or more, stamp tax must be paid, so this automatic front desk system cannot process the transaction and a message will be displayed telling you to go to Freon 1-. is returned 13 (steps (121) (122)).

If the total amount of accommodation charges is 3 no J yen) - 1, the reservation details or the accommodation details determined by the above process will be displayed on the display (13), and the key human power for changing blr H or 4 J will be displayed. is guided (step (132)). When the confirmation key is pressed (step (133)), it is checked whether the user is a member of the first card (step (134)).
). In the case of the first card member, there is no need to pay the advance payment, and the process immediately proceeds to the card key issuance process. Masu゛,
The display (13) displays that a card key is being created and that you should receive the released card 4 (step (135)), and the card issuing department (
In step (24), predetermined data such as room number 0 and number of nights of stay as described above are written on the card, and the created card key is released into the release port (4) (step (13)
(i)), and the membership card is returned (step (137)).

Customers other than members of the first card must pay an advance payment equivalent to the accommodation fee. If you have a reservation, you often have already paid the deposit. There, the paid reservation deposit and the advance payment to be paid are compared (step (1)
41) ).

If the paid reservation deposit is greater than or equal to the advance payment, the process immediately proceeds to card creation.

If the paid reservation deposit is a smaller amount, or if the customer does not have a reservation, the amount to be paid and a prompt to insert or insert this amount of cash will be displayed on the display (13) (step (142)). ) ). Needless to say, for customers who have already paid the reservation deposit, the difference between the advance payment and the reservation deposit paid will be displayed in C. There, the customer inserts banknotes into the insertion slot (8) and coins into the insertion slot (5), and processes such as verification of the coins and n1 number are performed (step (1)
43) ). If the self-written amount exceeds the predetermined amount displayed earlier (step (145)), it is determined whether change is required (step (146)), and the necessary change is released (step (147)). . If the paid general reservation money is more than the na receipt, the difference may be released as change, or it may be settled at the time of checkout.

Then, the card key creation and release processing as described above is performed. Further, the processing unit (25) prints the room number, check-in space, amount received before accommodation 1a1, reservation number 1, if any, etc. on the accommodation registration form inserted in step 1 (step (137)). If necessary, a provisional receipt for the advance payment will be issued.

Finally, a system abnormality check process is performed (step 138).In other words, a card key is created.
Checks include whether the card or change remaining on the IC card is low, and whether there are any room types that are fully booked. If the car runs out or the change runs out, the operator will be notified of the issue, such as a display (for example).
1) will be displayed. If there is a room type that is fully occupied, it is stored, and that type is not displayed in the next customer's room selection guide (step (109)). If the Zupete rooms are full, Moraron will be discontinued. If necessary, a message indicating that the room is full will be displayed.

If the customer does not insert or insert cash piece by piece within a predetermined time (for example, 30 seconds) during the cash receiving process (step (144)), the customer is not allowed to check in. It is assumed that b has no intention, and cancellation processing is performed. If there is cash already invested or inserted, it is returned (steps (1!11), (152)),
If necessary, the display will tell you to go to Freon 1~
3) (step (153)), and the membership card or lodging registration paper is returned (step (154)).
).

If the change key is pressed after displaying the reservation and accommodation details in step (132) above (step (133)
(No), first I don't know if you are a reserved customer. Therefore, the display (
13) is displayed (step (157)), and press the cancel key (function key (157)).
4)) is pressed, the process proceeds to the cancellation process (step (158)
) ).

If the customer is not a customer and only the room type is to be changed, the change is made (step (15G)).

In this case, it is possible to return to the room selection operation from step (109). Any changes other than room type, such as the number of occupancies, must be made at the front desk.

FIG. 5 shows the vA essentials of the pull-out process. Both the member card customer and the general customer start by inserting the card 4 knee into the ``insert I''(2>).To do this, the display (13) displays a message to ``insert the card key (μ''). Step (161)) When the card key is pressed (Step (162)), it is checked whether it is a specified one (Step (1G3))
. If it is not the specified result, it will be returned to Tatara for 7JI (Slap (IO2)). If it is the specified one, then it is checked whether it is valid or not (step (1)
64) ). For example, in the case of a card that has exceeded the period of accommodation, the display (13) will display a message indicating that it will be numbered to the front desk (step (1G5)), and the card will be returned (step (IGG5)). ) ).

When the card 4 knee check is completed, the cost of the restaurant C for that customer is read out from the room information table using the room number of the card key, and the total cost is calculated. If this amount is 30,000 yen or more, it will be processed at Freon 1 or higher for the above-mentioned reason. If the total cost is less than 30,000 yen (step (171)), 1mfil will contain the advance payment, accommodation expenses, telephone charges, and other charges, and if there is a correct number, the confirmation key, and if there are any objections, please send the confirmation key. A message indicating that the cancel key has been pressed is displayed on the display (13) (step (172)). If the Cancel key is pressed, the
-1 point processing (step (174)).

When g=t=- is pressed (step (173))
, If you are a TJ11 card member and wish to pay by credit card, please insert that card into 1 small population (2).
This message is displayed (step (17!i)).

When the first card is inserted (step (176)), a message asking for the password to be entered manually is displayed on the display (13) (step (179)).

The customer enters the password i using the number keys (15),
If this matches the PIN recorded on the first card, credit card payment is permitted (step (180)
). The entire cost will be added to the credits on the first card table. Of course, imprinting of the first card, etc. will also be performed.

A receipt is being printed and a message to receive it when it is released is displayed (step (181)), and the issuing department (
The receipt printed by step 28) is ejected to takeout 11 (11) and the membership card is returned (step (182)). Further, the card key is returned after being invalidated (step (183)). If the card key is not removed after a certain period of time (for example, 30 seconds), the card key is taken inside (step (1)
84) (185)). Finally, the data about that customer in the room information table is cleared (step (18)
6) ), the above check process similar to step (138) is performed (step (187)).

If the customer does not insert the first card (step (,
1,76) NO) You will have to pay in cash. Then, it is determined whether or not it is necessary for the customer to deposit or insert cash (step (191)). If the total amount paid above exceeds the amount received in advance, the customer must pay the difference.

You will be prompted to insert and insert the difference in cash (
Step (192)), cash receipt 1 processing is performed (step (193)). Then, after the inserted and inserted amount reaches the above difference, the necessary change is released (step (195) (19 (3) (197))
. If the paid reservation deposit or advance receipt is less than the total cost, the difference will of course be paid as change. Thereafter, receipt issuing processing, card key invalidation processing, etc. are performed. If each piece of cash is not thrown or inserted for a certain period of time, procedures at Freon 1- are required (steps (194) (201) to (20G)).
. In this case, the display ( ) is displayed.
It may be necessary to issue an alarm or the like along with step (205). The same applies if the member of the first card does not match the password even after inputting the password three times (step (188)).

In the above embodiment, the room information ruble, first card table, and reservation table are stored in the memory (20) of the control unit (20).
32). However, since such data constitutes a huge amount of data, it is preferable to store these data in the main memory (41) of the small CPU (40) as shown in Fig. 6. J Nijii.

A system 1 as shown in FIGS. 1 and 2 is connected to the host C1)U (40) as a terminal 1 (42).

And each terminal III (42) has a host CPU (40)
This is shown in Figures 4 and 5 by means of communication:
Unachi"" Tl the twin-in processing and check-in processing. Change the operating mode of the terminal IN (42) to the host I-CI)L.
Determined by l(40>, one terminal is only for check-in,
Other terminals can be used only for checkout. It is also possible to send the tIS1 card table to the credit company's center and then process it while communicating with the credit company's center.

[Brief explanation of the drawing]

Fig. 1 is a perspective view showing the appearance of the automatic freon 1~ system, Fig. 2 is a ribbed diagram showing the electrical configuration of the system,
Figure 3 is a diagram showing a part of the process, Figure 4 is a flowchart 1-1 showing the check-in process, Figure 5 is a flowchart 11-1 showing the check-in process, and Figure 6 is a flowchart 1-1 showing the check-in process. It is a block diagram showing a modification of the system. (2)...Card insertion 1-1, (33)...Change bill outlet, (4)...Card key and coin outlet, (5)...Coin slot, <8>...Banknote insertion slot, (12)...Accommodation registration form insertion slot, (13)...
・Guidance display, (14)...Function key, (
15)...Numeric keys, (20)...Control unit, (21
)...Customer service display section, (22)...Customer service operation section, (2
3)...Cash verification department, (24)...Card key issuing TJ department, (25)...Accommodation registration form processing department, (26)...
Card reader section, (31)...CPtJ, (32)...
··memory. Patent applicant: Fujita Kanko Co., Ltd.

Claims (2)

[Claims] (1) Accommodation registration form acceptance and confirmation means for general guests; Membership card acceptance and confirmation means for members; means for setting accommodation rooms; means for receiving advance payment for general guests; , a means for creating and issuing a card key, a means for controlling the above-mentioned card key issuing means to issue a card key when an advance payment is received or a membership card is confirmed, and a means for controlling the above card key issuing means to issue a card key when the advance payment is received or the membership card is confirmed; an automatic front desk comprising: means for m* the charge; and means for controlling this settlement to take place when the accommodation charge is equal to the advance payment but the shortfall charge is received or the membership card is authorized; ·system. (2) An automatic business control system in which a member is provided with a means for selecting and inputting whether the credit card is to be paid in cash or not at the time of payment.