JPS60179873A - Transaction device - Google Patents

Abstract

PURPOSE:To collect trouble shooting information automatically without interrupting transaction processing and using operator's operation by outputting the trouble shooting information on the basis of the working end operation of a transaction device. CONSTITUTION:If trouble shooting information (RAS) such as retry and disabled operation is generated in each control part during the operation of a POS terminal equipment, a flag indicating the presence of the RAS information is set up in an RAS information presence or absence storage part 21. When a closing operation is executed, the operation of an adjustment receipt/SRAS information output control part 23 is started, the adjustment recept is issued and the presence or absence of the RAS information is confirmed by the flag of the storage part 21. When the RAS information is present the RAS information in the RAS information storage part 22 is taken out and sorted into a prescribed format and the RAS information is printed out continuously to the adjustment receipt.

Description

DETAILED DESCRIPTION OF THE INVENTION (a) Technical Field of the Invention The present invention relates to the output of failure diagnosis information of transaction devices such as distribution terminals (referred to as PO3 terminal devices).

(b) Technical background Transaction devices installed at transaction sites for products, specifically, POS terminals, etc., are not available (for example, POS terminals, etc.). Therefore, efforts are being made to improve the reliability of transaction devices and quickly repair them.

Therefore, recently, a failure diagnosis function is built into the trading device,
It is becoming popular to use diagnostic results to repair and improve device reliability.

(C) Prior art and problems In recent years, transaction devices such as POS terminals have increasingly been configured with a microcomputer as a control unit, which not only performs calculations but also controls each input/output device and communicates with a central processing unit. There is. In such a configuration, the microcomputer is controlled by a built-in program, so it may become inoperable due to noise, etc. In that case, the device can be restarted by restarting, so it is possible to find the cause of the failure. Often there isn't. Regarding communication with the central processing unit, even if the quality of the transmission path is poor, transmission is possible by retransmitting. In this way, collecting the causes of failures that can be recovered by retrying without causing a complete failure will often contribute to predicting failures and improving reliability. Transaction devices that can output the above information (hereinafter referred to as RAS information) including the cause of failure to an output device of the device are becoming popular.

In the case of a transaction device such as the one mentioned above that outputs RAS information, for example, if it is a POS terminal device, a failure of the device occurs while it is registering a shopper's purchased products or while performing another transaction. Then, when it restarted, the RA at that time
Method of outputting S information (hereinafter abbreviated as immediate output method)
Or, when the number of transaction processing decreases in the device, the R that is evacuated
Conventionally, a method of extracting AS information (hereinafter referred to as an evacuation storage method) has been used. The immediate output method has the disadvantage of making shoppers wait for a long time, and the evacuation storage method has the disadvantage that when customers are busy, they tend to forget to output the evacuation RAS information, resulting in the evacuation RAS information being lost.

(d) OBJECTS OF THE INVENTION In view of one or more disadvantages, it is an object of the present invention to provide a trading operation that automatically outputs RAS' information during scheduled operations other than trading service hours.

(e) Structure of the Invention Therefore, a storage means for registering transactions, outputting information on registered transactions based on operation termination operation, diagnosing failures occurring during operation, and storing information on diagnosis results; This can be achieved by outputting failure diagnosis information at the time of delivery in a transaction device equipped with a means for outputting information and the information storage signal setting section.

(f) Embodiments of the Invention An embodiment of the present invention will be described with reference to FIGS. 1 to 3. Figure 1 is a block diagram showing the configuration of the POS terminal device of this embodiment.
(FIG. 7 and FIG. 2 are flowcharts of the opening operation, and FIG. 3 is a flowchart of the operation of the RAS information output portion.

In FIG. 1, 11 is a control unit that controls each functional part by a program stored in a storage unit 15, such as a microprocessor; 12 is a code number of a sold product;
1 is a printer unit equipped with keys for inputting amounts, etc.; 16 is a line control unit that communicates with the central processing unit through a line;
7 is a line adapter that serves as an interface with the line; 1B is a transaction control unit that processes transaction information such as arithmetic processing of totals, change, etc., and stores transaction information in the transaction information storage unit 19; and 20, each RAS information from the control unit is collected and stored in the RAS information storage unit 22, the presence or absence of RAS information is stored in the RAS information presence/absence storage unit 21, and when the RAS information is saved and stored in the central processing unit, the RAS
A RAS information save control unit that controls storage in the information transmission/non-transmission storage unit 24;
This is a payment receipt/RAS information output control unit that extracts the information from the SM information storage unit 22 and outputs a payment receipt RAS information sheet in a predetermined format.

The operation of RAS information output will be explained below. FIG. 2 is a flowchart of the station closing operation. Closing the office means that the day's settlement is completed before the day's work is finished and the power of the POS terminal device is turned off, and a settlement receipt is issued. To explain the station closing operation with reference to FIG. 2, insert the key into the power switch rotation key (not shown) on the PO8 terminal device,
Rotate and set the power key from the operation position to the Z position, which will be described later. The power key is a rotary key with multiple switching contacts, and in addition to switching operations such as power off, power on, and operation, it is also a contact point (abbreviated as Z position) that can perform specific tasks such as payment, calculation report, and output of payment receipt. Register the type of key, operator number, etc. held by the specific person in charge, and finally press the total key (a settlement receipt will be issued, and then move the rotary key to the power off position to close the station. The present invention automatically outputs RAS information following the output of the payment receipt.

Next, the operation of outputting RAS information when the station is closed is shown in Figures 1 and 3.
This will be explained using figures. First, during operation of the POS & i:l terminal device, if a malfunction such as retry or inoperability occurs in each control unit and can be captured as RAS information, each control unit immediately stores the information temporarily. Notify the RAS information evacuation control river I-20. The RAS information save control unit 20 stores the information in the RAS information storage unit 22 and sets a flag in the RAS information presence/absence function unit 21 to indicate that RAS information is present. In the above operation, the RAS information save control section 20 may periodically inquire of each control section about the presence or absence of RAS information, and if the RAS information is present, the RAS information temporarily stored in the control section may be retrieved and stored. When the opening operation is performed, the settlement receipt/RAS information output control section 23 starts operating, and the transaction information storage section 19
Extract the transaction information for the day and select the type table 81 etc. Calculate the calculation and issue a payment receipt. When this operation is completed, the payment receipt/RAS information output control unit 23
The presence or absence of information is confirmed by the RAS information presence/absence storage unit 21 flag, and if RAS information is present, the RAS information storage unit 22
After extracting the 7 RAS information and classifying it into a predetermined format, the RAS information is printed out following the payment receipt.

As described above, the RA'S information is stored and printed out whenever the station is closed, but if the RAS information exceeds the storage capacity of the RAS information storage section 22, the line control section 16. The generated RA is sent to the central processing unit through the line adapter 17.
S information or stored RAS information is sent and temporarily saved, and when the station is opened, the information is received from the central processing unit and the RA
The RAS information stored in the S information storage section 22 is then printed out. The operation is as shown in Figure 3.
After outputting the RAS information saved in the information storage section, the RAS 1'i information transmission presence/absence storage section 24 is checked, and if yes, the central processing unit is requested to return the RAS information.

The received RAS information (Once stored in the RAS information storage section 22, it is printed out by the payment receipt/RAS information output control section.If the RA S tie information output is not required, press the key to output the RAS information. will be canceled.

As described above, according to the present invention, RAS information can be output subsequent to the payment receipt output. In FIG. 1, transaction control section 18.RAS information save control section 20. The settlement receipt/RAS[il output control section 23 can be included in the control 11. Also, transaction information storage section i9
．． RAs information presence/absence storage unit 21. RAS information storage unit 22.
The RAS information transmission presence/absence storage unit 24 can be included in each storage unit 15 .

(g) Effects of the Invention As explained in the above embodiments, according to the present invention, RAS information can be automatically and reliably collected without interrupting transaction processing and without requiring any operation by an operator.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing the configuration of a POS terminal device to which the present invention is applied, FIG. 2 is a flowchart of a closed station, and FIG. 3 is a flowchart of RA S '+'N report processing operation. 18...Transaction control unit 19...Transaction information storage unit 20...RAS information save control unit 21...RAS information presence/absence storage unit 22...RAS information storage Section 23... Settlement receipt/RAS information output control section 24... RAS information transmission presence/absence storage section Fig. 1 Fig. 2 also Fig. 3

Claims (1)

[Claims] (1) A storage means for registering transactions, outputting information on registered transactions based on operation termination operations, diagnosing failures that occur during operation, and storing information on diagnosis results, and outputting the stored information. What is claimed is: 1. A transaction device comprising: a means for outputting the failure diagnosis information; and a means for outputting the failure diagnosis information.