JPS59172872A - Method and apparatus for identifying telephone transfer source - Google Patents

Abstract

PURPOSE:To speed up the progress of business by providing a voice generating circuit identifying the transfer from which office it comes to a telephone transfer device to identify immediately from which office the transfer obtained. CONSTITUTION:Plural offices 1, 1a and 1b are provided with an incoming telephone set B called by a calling telephone set A, a transmission telephone set C coupled to a transfer destination telephone set D provided in a special office 2 by way of a telephone line 5, and the telephone transfer device 4 connected respectively to the incoming telephone set B and the transmission telephone set C. The telephone transfer device 4 is provided with the voice generating circuit by which from which of the offices 1, 1a and 1b the transfer is obtained is identified by means of voice. Thus, from which district the call is transferred is identified by means of voice.

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention relates to a method and device for identifying a telephone transfer source, and the present invention relates to a method and device for identifying a telephone transfer source, and the present invention relates to a method and device for identifying a telephone transfer source. A calling telephone C connected to the telephone line 5 by a telephone line 5, and a telephone transfer machine 4 connected to the Z telephone B and the calling telephone C, respectively.
A plurality of offices 1, LA, LB, etc. are provided, and the telephone transfer machine 4 has a plurality of offices 1, LA, LB, etc.
A telephone transfer source identification method in which a voice generating circuit is installed that can identify whether the call has come via LA or LB, thereby making it possible to know the transfer source plus the transfer destination, and an incoming call that is called by the calling telephone A.゛The telephone set B, the calling telephone set C connected to the forwarding telephone set installed in the specified branch office 2 by the telephone line 5, the said receiving telephone set B and the said calling 'It'
A plurality of offices 1.1a, 1b, . This is a method for identifying a telephone transfer source, which is equipped with a voice generating circuit that can identify by real voice whether the call has come via the telephone.

Conventionally, devices for automatically forwarding calls are generally commercially available as call forwarding devices. An outline of an example of the known telephone transfer device is as follows as a block diagram.

In Figure 1, ■ indicates that the transfer device 12°
2 is the branch office where the office worker went to, and A is the office where the office worker goes, for example, from a public telephone. B is the uneven telephone set installed in the above-mentioned IK office 1;
C is also a calling telephone installed in the office 1, D is a transfer destination telephone installed in the office 2, 3 is a telephone line from calling telephone A to receiving telephone B, Reference numeral 4 denotes a telephone transfer device connected to the receiving telephone B and the calling telephone C, respectively, and 5 is a telephone line from the calling telephone C to the forwarding destination telephone D4.

Since there is an office entrance in the office 1, for example, when a call is received from calling telephone A, which is a public telephone, to incoming telephone B, the receiving telephone Just pick up the phone, and you can make a call and get the job done.

However, if you are away from office 1 and go to local office 2, telephone line 3 is connected from call telephone A to nurse's telephone set B.
When a call is placed through the telephone, the telephone transfer device 4 automatically detects this and holds the calling telephone C so that it can transmit a call (the handset of the telephone C is placed in a neglected state without having to pick up the handset). Then, the transfer destination in the outpost office 2, which is the recording device (meaning that it is memorized) in the F-phone office where the note is tα, is transferred to ゛11! , the handset is called through the telephone line 5 of the calling telephone C, and a direct conversation can be made between the caller 1L handset A and the forwarding destination telephone. .

However, in an actual example of the use of the telephone transfer device, as shown in FIG.
Install the transfer device at JQ office 1a in J and L and office 1b in Fukuoka respectively. ・For example, if business is stopped after 7:00 PM, calls will be made after that time. All calls are forwarded to branch office 2 in Osaka.

Therefore, all telephone calls are to the office in Osaka + 11 office 2.
In the past, calls were forwarded to Osaka, but it was impossible to determine whether the call came via Tokyo, from a df shop, or from Fukuoka. Ta.

Therefore, the present invention makes it possible to immediately identify from which office a telephone transfer is being made when a large number of telephone transfer devices are used in different locations as described above, and as a result, speed up the business process. It is intended for measurement.

Another object of the present invention is, in order to achieve the above-mentioned object, to simplify the system (4, vJ construction) by notifying the transfer source by real voice, compared to the case of using other means. It is something that

Below, the voice generating circuit of the present invention installed in the transfer device 4 will be explained in detail.
, terminal 7 connected to B transformer 8 of live telephone B
8 is the B transformer of the receiving telephone B, 9 is the bidirectional amplifier, 10 is the link relay, 11 is the C transformer, 1
2 is a C relay, 13 is a C terminal, 14 is an inverted signal detection section,
15 is a master blackout generator, 16 is an audio memory and control unit, 17 is a digital audio conversion control I11 unit,
18 is a message dial switch, 19 and 20 are coupling capacitors, 21 is an automatic dial generator, and 22 is a volume setting volume.Next, the function will be described.

When office 4 to office 1 in Tokyo, office 1a in Nagoya, and office 1b in Fukuoka are closed, the iL telephone automatic dial generator 21 temporarily sends an incoming call to telephone B of office 1 in Tokyo.
When the user calls , the telephone transfer device 4 operates to call the forwarding destination telephone at the office 2 in Osaka, which is the forwarding destination, via the calling telephone C, based on the well-known forwarding theory.

When you lift the transmitter/receiver of the destination phone, the phone t(i
A polarity reversal phenomenon occurs at I5, and this phenomenon is transmitted to the C terminal 13. Then, the signal is detected by the inverted signal detection unit 14 via the C relay 12, and the signal is detected by the audio memory and the control unit 1.
The read command is issued at 6). Then, the audio memory and control section 16 uses the master clock generation section 15 to output digital data from the internal ROM.
It is sent to the voice conversion control section 17. Then, Master Kuro,
Under the control of the voice generation section 15, the voice memory and the control section 16 are synchronized and the digital signal is exchanged for real voice. At this time, the message dial switch 18 is connected to the message side terminal, and the exchanged real voice data is transmitted to the forwarding destination telephone equipment for a certain period of time via the link relay 10 and the C transformer 11. Next, link relay 1
0 is connected to the opposite terminal to supply power to the bidirectional amplifier 9, and the forwarding destination telephone equipment and the calling telephone equipment A are in a talking state via the B lance 8, the B relay, and the B terminal 6. becomes.

Note that since the present invention uses the voice analysis device 28,
The outline of the speech analysis device 28 will be explained as follows.

23 is a micropower, 7' and 24 are amplifiers, 25 is a voice analysis section, 26 is an EPROM, and 27 is a write clock generation section 27.

That is, the audio memory and control section 16 includes a so-called EPROM that can be written and erased. Before this EPROM is installed in the transfer device 4 (those skilled in the art will call it installed), the audio content is digitized and written using an audio analysis device (FIG. 4). First, when 5'% of Tokyo, for example, is input through the microphone 23, it is amplified to a predetermined level by the amplifier 24 and sent to the voice analysis section 25. Then, the audio signal is written in the audio analysis section 25 and the clock generation section 27
into digital signals at a speed of Then write it to EPROM26. Transfer this EPROM 26 to transfer machine 4
The master block generator 15 reads out the message at the same speed as the writing time of 111 yen, and generates a message.

Conventionally, as shown in Figure 2, for example, several transfer devices are installed in office 1 in Tokyo, office 1a in Nagoya, and office 1b in Fukuoka, and operations are stopped after 2M7:OO, for example. -When a call was made, all subsequent calls were forwarded to the specified branch office 2 in Osaka, but in the past, it was possible to determine which office the call was forwarded through. I couldn't.

However, in the present invention, the incoming telephone set B is called by the call 7E telephone set A, and the calling telephone set C is connected to the forwarding telephone set installed in the specific branch office 2 by the telephone line 5. ,
A plurality of offices 1 each having a telephone transfer device 4 connected to the incoming call-L phone B and the calling phone C, respectively.
．． 1a, ib, etc. are provided, and the telephone transfer machine 4 is connected to any one of the offices 1. A method for identifying a telephone transfer source by installing a voice generating circuit that can identify whether the call has come via LA or LB, thereby allowing the transfer destination to know the transfer source, and the caller being called by telephone A. An incoming telephone set B, an outgoing telephone set C which is connected to a forwarding telephone set installed in the specified branch office 2 via a telephone line 5, and the incoming telephone set B and the outgoing telephone set C, respectively. A plurality of offices 1, LA, LB, etc., each having a connected telephone transfer device 4.
The telephone transfer device 4 is equipped with a voice generation circuit that can identify by real voice whether the call has come via either of the offices 1.1a and 1b, and a telephone transfer source identification device consisting of several phrases. Therefore, it is possible to know directly from which region the transfer is being made, and therefore,
The structure is much simpler than that expected to produce the same effect with the naked eye.

[Brief explanation of drawings]

Fig. 1 is a block diagram of the transfer device, Fig. 2 is a state diagram of transfer devices installed in each region, Fig. 3 is a block diagram of the present invention, Fig. 4 is a block diagram of the analysis device, and Fig. 5 is a conversion diagram. FIG. Office 1, LA, 1B, Specific branch office 2, Telephone line 3
, telephone transfer #t4, telephone line 5, B terminal 6, B relay 7
, B transformer 8. Bidirectional amplifier 9, link relay 10
, CI-Lance 11. C relay 12. C terminal 13. Inverted signal detection section 14. Master clock generator 15. Audio memory and control unit 16. Digital voice conversion control section 17, mensage dial switching 18. Coupling capacitors 19, 20, automatic dial generator 21. Volume setting volume 22. Microphone 23. Amplifier 24. Speech analysis section 25. EPROM 26, write clock generator 2
7. Speech analysis device 28゜Patent applicant: Hiki Resco Co., Ltd.

Claims (2)

[Claims] (1) A receiving telephone set B that is called by the calling telephone set A, a calling telephone set C that is connected to a forwarding destination telephone set installed in the specific branch office 2 through a telephone line 5, and the above-mentioned receiving telephone set. Vessel B
A plurality of offices 1, LA, LB, etc. are provided, each having a telephone transfer machine 4 connected to the calling telephone C, and the 1F call transfer machine 4 is connected to any one of the offices 1.
．． A telephone transfer source identification method in which a voice generation circuit is installed that can identify whether the call has come via 1a or lb, and thereby the transfer source can be known at the transfer destination. (2) A receiving telephone set B that is called by the calling telephone set A, a calling telephone set C that is connected by a telephone line 5 to a forwarding telephone set installed in the specified branch office 2, and the said receiving telephone set; Vessel B
A plurality of offices 1, LA, LB, etc. are provided, each having a telephone transfer machine 4 connected to the caller 7E telephone C, respectively, and the telephone transfer machine 4 is connected to one of the offices 1
, LA, or LB. This telephone transfer source identification device uses a voice generating circuit that can identify by real voice whether the call has come via , LA, or LB.