JPS59125433A - Audio response system - Google Patents

Abstract

PURPOSE:To perform processing corresponding to how much a user is skilled and to save the charge for a shortened communication circuit whose utilization time is shortened according to the skillfullness by providing a guidance simplifying code. CONSTITUTION:When a secret number is inputted at a terminal side together with an added code for simplifying guidance, an electronic computer side detects the secret number and the code for simplifying the guidance to output simplified guidance. A commodity code is inputted on the terminal side and the electronic computer side outputs stock information on the commodity by a voice on the basis of the commodity code. The simplified guide, therefore, eliminates the need for voice output for confirmation from the electronic computer side to an input from the terminal side and also eliminates the need for reconfirmation on the terminal side, so processing steps by the simplified guidance is much less than processing step based upon unskilled users.

Description

[Detailed Description of the Invention] [Technical Field of the Invention] The present invention relates to a method in which a push-button telephone or the like on a terminal side is connected to a computer via a communication line, and data is input from the terminal side to the computer by button input or the like. The present invention relates to a voice response method in which a computer inputs data and responds with voice from the computer, and particularly relates to a voice response method that simplifies voice guidance from the computer by inputting certain data from the terminal side. .

[Prior art and problems]

FIG. 1 is a diagram showing a conventional example of a voice response method for managing product inventory.

Conventionally, computer-based voice response systems output voice from a computer, etc. to a telephone, etc. connected via a communication line, and from the telephone side, the voice response is transmitted by the push button of a push-button power supply machine, or by the dial telephone. If available, a push button coupler is connected, data is input into a computer using the push button, and guidance corresponding to the data is output from the computer. For example, in a voice response system for checking stock of products, the stock is checked according to the flow shown in FIG. That is, (1) First, the user of the system makes a call to the telephone line connected to the computer.

■ The computer outputs audio when connected to a telephone line.

■ After that, follow this voice guidance and enter data using push buttons, etc.

In FIG. 1 KVi, only the case where the processing is normally performed is shown for the sake of simplicity.

Conventionally, the content of this voice guidance has been fixed for electronic computer systems, and it has been difficult for experienced users to use it. Both users and amateur users have to perform the same operations. Therefore, this operation is usually designed to suit an amateur's level so that even an amateur can use it, and therefore, there is a drawback that a person skilled in the operation cannot perform the process smoothly. Also, as a result, the usage time of the telephone line becomes longer than necessary, but the system is fixed and it is not possible to shorten the usage time and save line charges.

[Purpose of the invention]

The present invention is based on the above considerations, and provides simplified audio guidance for users who are skilled in operation.
The overall purpose of this invention is to provide a voice response system designed to improve the efficiency of voice response system use.

[Structure of the invention]

For this purpose, the voice response method C of the present invention, the terminal 1111K
Transmitting/receiving means such as push-button telephones, electronic instruments, communications (
b) m'f: a gold-plated line connecting means for connecting the transmitting/receiving means and the computer; all data is input from the transmitting/receiving means to the computer; 1. In a voice response system in which the machine responds by voice to the transmitting/receiving means, the electronic computer uses the ordinary guidance simple type as guidance for inputting data from the transmitting/receiving means on the terminal side. In addition to preparing guidance, it is configured to select between normal guidance or simplified guidance based on the data from the transmitting/receiving means on the terminal side, and to respond with the voice of the content of the guidance. This is a characteristic feature.

2 [Embodiments of the invention] Embodiments of the present invention will be described below with reference to the drawings.

FIG. 2 is a diagram showing a configuration example of a voice response system to which the present invention is applied, FIG. 3 is a diagram showing a part of a processing procedure for explaining one embodiment of the present invention, and FIG. 4 is a diagram showing a terminal side. It is a figure which shows the example of the password number input from.

In Fig. 1, 1 is a telephone with a push button, 2 is a switchboard,
3 is NCU (network control unit), 4 is SW (switching device),
5 is PBR (receiver), 6 is line connection device W (LA),
7 is a communication control device, and 8 is a computer. The line connection mechanism 6 is hardware compatible with each line, and includes an adapter PBA that receives serial data from the PBR 5 and an adapter VOA that converts encoded audio information into an audio signal and sends it to the line. There is. The PBR 5 is a receiver that receives a multi-frequency signal from a push-button telephone and converts it into serial data. The switching device 4 performs switching between the PBR 5 and the VOA. The communication control device 7 has a random computer that stores control programs and control information for the communication control device.
The access memo 'JMEM% has a programmable control circuit PU1 which operates according to a control program stored in MEM, and a controller IFC which controls the communication control device and the computer 8 interface.

Furthermore, the encoded voice information storage area is stored in the communication control device 7.
or in the memory MS in the electronic computer 8.

According to the present invention, in a system configured as shown in FIG. 2, a code is added to simplify the guidance when inputting a recitation number and inputted from the terminal side. FIG. 3 shows a part of the processing procedure in that case. The computer side detects the recitation number and the code for simplifying the guidance from the terminal side, and if the code is present, a simplified guidance is output as shown in Figure 3, and if the code is not present, it outputs the simplified guidance. In this case, normal guidance is output as shown in FIG. 1 as a conventional example. When there is a simple guidance, the terminal side inputs the product code, and the computer side outputs product inventory information by voice according to the product code.

If you compare the voice response based on such simplified guidance with the conventional voice response based on the standard for all amateur users shown in Figure 1, it is clear that 1. With simple type guidance, input from the terminal In contrast, since there is no need to perform voice output from the computer side for confirmation and then perform reconfirmation operations on the terminal side, processing steps using simplified guidance have become the standard for all amateur users. An example of inputting a PIN number from the terminal side is shown in 1. Figure 4 shows this. For example, recite code t1
234, the open code indicates the end of data input, and the figure is a code to simplify the guidance.In order to output normal guidance, the recitation number must be entered from the terminal side as shown in the fourth position. Then, in order to output a simplified guidance, a recitation number is input from the terminal side as shown in Figure 4 (I3) of Fim4.

In FIG. 3, the simple guidance is ``Please'', but it is of course possible to use an all-electronic sound ``Beep'' or another message.

Furthermore, the present invention can be applied even if the terminal side is a terminal with a buffer, for example, a data telephone. In that case, the user should input all the password numbers, product codes, etc. into the data telephone in advance, and after connecting the line, input all the specifications for batch data transmission and send the accumulated data all at once. good.

At this time, there is no need for the computer to provide confirmation guidance for entering the password number, product code, etc.; it is sufficient to immediately send voice guidance for the desired information.

[Effects of the Invention] As is clear from the above description, according to the present invention, by providing a guidance simplification code in a voice response system, it is possible to perform processing according to the skill level of the user. This can be done smoothly, and the time required to use the communication line can be shortened depending on the level of skill, so the cost of the communication line can be saved by using an expert.

[Brief explanation of drawings]

FIG. 1 is a diagram showing a conventional example of a voice response system for product inventory management, FIG. 2 is a diagram showing a configuration example of a voice response system to which the present invention is applied, and FIG. 3 is an example of an implementation of the present invention. FIG. 4 is a diagram showing a part of the processing procedure for explaining an example, and FIG. 4 is a diagram showing an example of inputting a password number from the terminal side. 1...Push-button addition telephone set, 2...Switchboard, 3...
N5U (network control device), 4...SW (switching device) 5.
...PBR (receiver), 6...Line connection mechanism (LA
), 7... Correspondence system A11 device, 8...' ``l: Child calculation. Patent p = r 4 people Fujitsu Corporation representative patent attorney Kyotani Yobu

Claims (1)

[Claims] A transmitting/receiving means such as a push-button telephone provided on the terminal side, a computer, and a line connecting means for connecting the transmitting/receiving means and the computer via a communication line are provided, and data is inputted from the transmitting/receiving means to the computer. , in a voice response system in which the electronic computer responds by voice to the transmitting/receiving means based on the input data; In addition to preparing cough guidance and simplified cough guidance, the user can select either normal guidance or simplified cough guidance based on the data from the transmitting/receiving means on the terminal side, and respond with the audio content of the cough guidance. A voice response method characterized by being configured.