JPS5871792U

JPS5871792U - Voice guidance device for customer equipment

Info

Publication number: JPS5871792U
Application number: JP16773281U
Authority: JP
Inventors: 博行和田; 室井　重治; 原田　洵一郎; 松川　公一
Original assignee: 日本信号株式会社
Priority date: 1981-11-11
Filing date: 1981-11-11
Publication date: 1983-05-16
Also published as: JPS638941Y2

Abstract

(57)【要約】本公報は電子出願前の出願データであるた
め要約のデータは記録されません。(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

[Brief explanation of the drawing]

第１図は各機器と駅処理装置との間の配線の一例を示す
概念図、第２図は駅処理装置の構成を示すブロック図、
第３図は機器の音声回線選択の原理を示す概念図である
。１１、１２・・・・・・、ｔ□１．ｔ１□・・・券売機
、ｇｘ、　＆・・・改札機、ｆ□・・・精算機、ｄ、ｄ
１〜ｄ、・・・データ回線、ａ、ａ１〜ａ８・・・音声
回線、Ｃ・・・駅処理装置、１・・・駅伝速制御部、２
・・・情報処理部、３用音声応答部、１７・・・監視装
置２１・・・回線選択部、２２・・・スピーカ。FIG. 1 is a conceptual diagram showing an example of wiring between each device and the station processing device, and FIG. 2 is a block diagram showing the configuration of the station processing device.
FIG. 3 is a conceptual diagram showing the principle of audio line selection of equipment. 11, 12..., t□1. t1□...Ticket vending machine, gx, &...Ticket gate, f□...Payment machine, d, d
1-d...Data line, a, a1-a8...Voice line, C...Station processing device, 1...Ekiden speed control unit, 2
. . . Information processing unit, 3-use audio response unit, 17 . . Monitoring device 21 . . . Line selection unit, 22 . . . Speaker.

Claims

[Scope of Claim for Utility Model Registration] (1) (a) When a predetermined abnormality, failure, or other condition that requires guidance to the customer occurs in each device provided for the customer's use; It is equipped with a means for outputting a signal (guidance request information) informing that fact and a means for making a guidance broadcast, (b) connecting each of the above-mentioned devices to the station processing equipment via a transmission line, and (c) station processing. The device includes (1) a voice response unit that stores guidance broadcast texts corresponding to the states in which guidance is required for the customer, selectively reads them out, and sends audio output to the transmission line; (11) ) an information processing unit that converts the guidance request information given from the device via the transmission line into a broadcast text code, and supplies the broadcast text code to the voice response unit to select a specific guidance broadcast text; A voice guidance device for customer use equipment. (2) In addition to using a data line and a voice line as the transmission line, the voice response section is composed of multiple voice response units that store guidance messages with the same content, and each device has multiple voice response units. By connecting multiple audio lines connected to the unit, the information processing unit selects an inactive voice response unit when receiving guidance request information from the device via the data line, and selects the voice response unit that is not in operation to produce the voice of the guidance broadcast text. At the same time, the output is sent to the audio line, and the audio output line number is sent to the device that sent the guidance request information through the data line, and the device selects - of the audio line according to the audio output line number. The voice guidance device for customer equipment according to item (1), characterized in that it is connected to a speaker. (3) Speakers or intercoms are used as a means to broadcast information about each device, and the information processing unit of the station processing device selects an unused audio line based on device specification data given from the monitoring device. the monitoring device; The voice of the customer-use device described in item (1) is characterized in that a microphone or intercom is installed to enable not only automatic response guidance but also auxiliary guidance by the staff or guidance through dialogue between the staff and the customer. Guidance device.