JPS5871792U - Voice guidance device for customer equipment - Google Patents
Voice guidance device for customer equipmentInfo
- Publication number
- JPS5871792U JPS5871792U JP16773281U JP16773281U JPS5871792U JP S5871792 U JPS5871792 U JP S5871792U JP 16773281 U JP16773281 U JP 16773281U JP 16773281 U JP16773281 U JP 16773281U JP S5871792 U JPS5871792 U JP S5871792U
- Authority
- JP
- Japan
- Prior art keywords
- guidance
- voice
- customer
- line
- voice response
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Landscapes
- Audible And Visible Signals (AREA)
Abstract
(57)【要約】本公報は電子出願前の出願データであるた
め要約のデータは記録されません。(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.
Description
第1図は各機器と駅処理装置との間の配線の一例を示す
概念図、第2図は駅処理装置の構成を示すブロック図、
第3図は機器の音声回線選択の原理を示す概念図である
。
11、12・・・・・・、t□1.t1□・・・券売機
、gx、 &・・・改札機、f□・・・精算機、d、d
1〜d、・・・データ回線、a、a1〜a8・・・音声
回線、C・・・駅処理装置、1・・・駅伝速制御部、2
・・・情報処理部、3用音声応答部、17・・・監視装
置21・・・回線選択部、22・・・スピーカ。FIG. 1 is a conceptual diagram showing an example of wiring between each device and the station processing device, and FIG. 2 is a block diagram showing the configuration of the station processing device.
FIG. 3 is a conceptual diagram showing the principle of audio line selection of equipment. 11, 12..., t□1. t1□...Ticket vending machine, gx, &...Ticket gate, f□...Payment machine, d, d
1-d...Data line, a, a1-a8...Voice line, C...Station processing device, 1...Ekiden speed control unit, 2
. . . Information processing unit, 3-use audio response unit, 17 . . Monitoring device 21 . . . Line selection unit, 22 . . . Speaker.
Claims (1)
項目の異常、故障その他の客に対して案内を必要とする
状態が発生したとき、その旨を知らせる信号(案内要求
情報)を出力する手段と案内放送をするための手段とを
備えるとともに、(ロ) 前記各機器を伝送回線で駅処
理装−に接続し、(ハ)駅処理装置には (1)前記客に対して案内を必要とする状態にそれぞれ
対応した案内放送文を記憶し、選択的に読出して前記伝
送回線に音声出力を送出しうる音声応答部と、 (11)前記伝送回線を介して前記機器より与えられる
案内要求情報を放送文コードに変換し、その放送文コー
ドを前記音声応答部に与えて特定の案内放送文を選択さ
せる情報処理部とを備えてなる客利用機器の音声案内装
置。 (2)伝送回線にデータ回線と音声回線を用いるととも
に、音声応答部を同一内容の案内送散文を記憶させた複
数台の音声応答ユニットで構成し、かつ、各機器には複
数台の音声応答ユニットに結合された複数本の音声回線
を接続して、情報処理部はデータ回線を介して機器より
案内要求情報を受取ったときに非動作中の音声応答ユニ
ットを選択して案内放送文の音声出力を前記音声回線に
送出させることともに、音声出力回線番号を前記データ
回線を通して案内要求情報を送出した機器に送り、当該
機器では前記音声出力回線番号に従って音声回線の−っ
を選択してこれをスピーカに接続するようにしたことを
特徴とする(1)項に記載の客利用機器の音声案内装置
。 (3)各機器の案内放送をするための手段としてスピー
カ、又はインターホンを用い、駅処理装置の情報処理部
には監視装置より与えられる機器指定データに基いて非
使用中の音声回線を選択する機能、選択した音声回線に
対応する音声出力回線番号を出力する機能、及び伝送制
御部に前記音声出力回線番号を前記機器指定データで指
定された機器に伝送させる機能を備え、かつ、監視装置
にマイク、又はインターホンを設けて、自動応答による
案内のほかに、係員による補助案内又は係員と客との対
話による案内を可能にしたことを特徴とする(1)項に
記載の客利用機器の音声案内装置。[Scope of Claim for Utility Model Registration] (1) (a) When a predetermined abnormality, failure, or other condition that requires guidance to the customer occurs in each device provided for the customer's use; It is equipped with a means for outputting a signal (guidance request information) informing that fact and a means for making a guidance broadcast, (b) connecting each of the above-mentioned devices to the station processing equipment via a transmission line, and (c) station processing. The device includes (1) a voice response unit that stores guidance broadcast texts corresponding to the states in which guidance is required for the customer, selectively reads them out, and sends audio output to the transmission line; (11) ) an information processing unit that converts the guidance request information given from the device via the transmission line into a broadcast text code, and supplies the broadcast text code to the voice response unit to select a specific guidance broadcast text; A voice guidance device for customer use equipment. (2) In addition to using a data line and a voice line as the transmission line, the voice response section is composed of multiple voice response units that store guidance messages with the same content, and each device has multiple voice response units. By connecting multiple audio lines connected to the unit, the information processing unit selects an inactive voice response unit when receiving guidance request information from the device via the data line, and selects the voice response unit that is not in operation to produce the voice of the guidance broadcast text. At the same time, the output is sent to the audio line, and the audio output line number is sent to the device that sent the guidance request information through the data line, and the device selects - of the audio line according to the audio output line number. The voice guidance device for customer equipment according to item (1), characterized in that it is connected to a speaker. (3) Speakers or intercoms are used as a means to broadcast information about each device, and the information processing unit of the station processing device selects an unused audio line based on device specification data given from the monitoring device. the monitoring device; The voice of the customer-use device described in item (1) is characterized in that a microphone or intercom is installed to enable not only automatic response guidance but also auxiliary guidance by the staff or guidance through dialogue between the staff and the customer. Guidance device.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP16773281U JPS5871792U (en) | 1981-11-11 | 1981-11-11 | Voice guidance device for customer equipment |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP16773281U JPS5871792U (en) | 1981-11-11 | 1981-11-11 | Voice guidance device for customer equipment |
Publications (2)
Publication Number | Publication Date |
---|---|
JPS5871792U true JPS5871792U (en) | 1983-05-16 |
JPS638941Y2 JPS638941Y2 (en) | 1988-03-16 |
Family
ID=29959803
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP16773281U Granted JPS5871792U (en) | 1981-11-11 | 1981-11-11 | Voice guidance device for customer equipment |
Country Status (1)
Country | Link |
---|---|
JP (1) | JPS5871792U (en) |
-
1981
- 1981-11-11 JP JP16773281U patent/JPS5871792U/en active Granted
Also Published As
Publication number | Publication date |
---|---|
JPS638941Y2 (en) | 1988-03-16 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
JPS5871792U (en) | Voice guidance device for customer equipment | |
JPS60145168U (en) | Elevator emergency notification device | |
JPS57204964A (en) | Realty information management system | |
JPS59123920A (en) | Storage processor for detail information | |
JPS57136275A (en) | Message output control system | |
JPS5798048A (en) | Memory information voice message for electronic computer | |
JPS6011554U (en) | intercom device | |
JPH0525219B2 (en) | ||
JPS6220080A (en) | Picking-up and collecting system for memory contents of remote place processor in network system | |
JPS5858643U (en) | Centralized monitoring device for computer system input/output devices | |
JPS59187785U (en) | Rainfall processing equipment | |
JPS59143155U (en) | Voice response notification device | |
JPS6016471U (en) | elevator system | |
JPS59148858U (en) | building management equipment | |
JPS59104681U (en) | Test device for remote monitoring and control equipment | |
JPS5885244U (en) | Guide device for transaction processing equipment | |
JPS6144955U (en) | key telephone equipment | |
JPS59142894U (en) | emergency alarm device | |
JPS60256843A (en) | Data collecting method | |
JPH05234333A (en) | Information providing apparatus | |
JPS5949299U (en) | bus service equipment | |
JPS60184193U (en) | monitoring device | |
JPS59132282U (en) | television camera equipment | |
JPS6076444U (en) | Printer output control device | |
JPS6295359U (en) |