JPS5823988B2 - Wake-up call console with interrupt function - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention relates to a control panel for a semi-automatic wake-up call service system that performs a wake-up service by ringing a telephone in a guest room at a reserved time at a hotel, inn, or the like.

Attached to telephone exchange equipment in hotels, etc., "Mingcho
When a customer requests to wake up at A fully automatic system that automatically performs everything, such as applying for a wake-up request time and calling the guest room telephone at the requested time from the guest room, and calling the guest room telephone and sending a wake-up message at the requested time from the guest room. Semi-automatic method that only does this automatically.
Manual wake-up call services are currently in use, but in fully automatic and semi-automatic systems, there may be times when there is no response when a call is made to the guest room telephone, or when the guest room telephone For guest rooms where the wake-up call service cannot be performed because the wake-up call service is busy, a method such as using a telephone to call each unresponsive guest room individually is used.

However, if the cabin telephone is busy or the telephone is off-hook, the telephone exchange does not ring the incoming telephone, but instead sends a busy tone to the originating telephone.

Therefore, it is not possible to confirm whether the telephone in the guest room is busy because the guest has already woken up and is on the phone, or whether the telephone in the guest room is busy because the guest has inadvertently taken the phone off the hook. Hotel staff must not only go to all guest rooms that cannot receive a response and ask them to wake up, but also call the guest rooms that do not respond.

This requires a lot of effort.

This conventional method will be explained in detail with reference to FIG.

In Figure 1, 1 is a guest room telephone, 2 is a private branch exchange installed in the hotel, and 3 is a wake-up call operation console.
A jack J corresponding to the guest room, a connection string 4 with a plug P that connects the guest room telephone to a device that calls the guest room telephone when the wake-up call time comes, and a response state of the guest room corresponding to the jack J. A lamp L for displaying , a switch SW for setting a call time for each connection string (multiple connection strings can be set with one SW to call multiple guest rooms at the same time), etc. are installed.

(Hereinafter, this will be referred to as the operation console 3.) Further, 5 is a time pulse generator that can continuously generate pulses at time intervals necessary for a wake-up call service for 24 hours.

6 is a connection control device that connects only the connection string set at that time to the call trunk 7 when the wake-up call time arrives; A ringing signal is sent out, and if there is a response, it connects with the talkie device 8 and sends a wake-up message to the guest room, and also sends a response signal to the response display unit 9. As a result of a busy test, it is found that the telephones in each room are busy. Or, if there is no response after sending a calling signal for a certain period of time, a non-response signal is sent to the operation console.

The response display unit 9 receives a response signal from the cabin from the call trunk 7 via the connection control device 6, and controls the response display lamp L on the operation console.

In the system shown in FIG. 1, applications for wake-up call services from guest rooms are accepted at the front desk of the hotel or at a reception telephone (not shown).

Then, the call time is set using the connection string 4 on the operation console 3.
Insert it into the jack in the guest room where you want to make a wake-up call.
Corresponding to the connection string 4.

The time setting switch SW is used to set the calling time.

The operation console actually used has five to ten connection strings 4 commonly associated with one set of time set switches SW, making it possible to call a guest room at the same time.

Time from time pulse generator 5. The number of pulses required is 24 clock leads for 24 hours and the number of minute leads, e.g. 1.
If a wake-up call is performed at 0-minute intervals, it will be sent to 6 leads when the time comes.

The time is set on the operation console 3 when the time to make a call comes.

The time pulse lead is connected by the time set switch SW so that the time pulse from the pulse generator 5 is connected to the connection control device 6.

Therefore, when the time comes for a wake-up call,
The connection control device 6 is actuated by the time pulse from the time pulse generator 5, and the connection control device 6 calls only the connection string of the operation console corresponding to the time set switch SW set at that time and connects it to the trunk 7.

The call trunk 7 is the time set switch SW on the operation console 3.
By installing the same number of one rank as the number of connection strings corresponding to one set, and configuring the connection string 4 of the operation console 3 and the call trunk γ to be connected one-to-one via the connection control device 6, the passenger room The telephone set 1 and the calling trunk 7 are connected on a one-to-one basis.

The call trunk 7 connects to the private branch exchange 2 via the connection control device 6 - the connection string 4 of the operating console 3 - the plug P - the jack J, and blocks the guest room telephone connected to the call trunk 7 to communicate with the guest room telephone 1. Conduct a middle school exam.

If the guest room telephone 1 is not busy, it sends a ringing signal and rings the bell of the guest room telephone 1, and if there is a response, it stops sending the ringing signal, connects to the talkie device 8, and sends a wake-up message. At the same time, a response signal is transmitted to the response display unit 9 via the connection control device 6.

Therefore, the response display unit 9 displays the response of the passenger compartment by the response display lamp L corresponding to the jack J of the operating console 3 in response to the response signal from the call trunk 7.

The paging signal from the paging trunk 7 does not continue until a response is received in the cabin; for example, if there is no response even after one or two minutes of transmission, the transmission of the paging signal is stopped and the wake-up call service at the next time is started. Prepare for.

Therefore, if the cabin telephone is busy or there is no response, the response display lamp L corresponding to the jack J housing the cabin telephone does not display a response, and the call trunk 7 is restored. .

At this time, the call trunk 7 sends a signal to the operating console 3 that there is a busy or non-responsive cabin to inform the operator of the operating console.

For example, the display of the response display lamp L installed corresponding to the jack J of the operation console 3 is controlled by the time pulse generator 5 when the in-room telephone 1 and the call trunk 7 are connected at the call time. By blinking and changing to continuous lighting with a response signal, the operator can easily know which cabin the operator is in when receiving a signal from the call trunk 7 indicating that there is a busy or unresponsive cabin. be able to.

Then, for a guest room that is busy or does not respond, measures are taken, such as calling the guest room using a private phone, or having a hotel employee go to the guest room and ask the guest to wake up.

In other words, if a guest room is busy or unresponsive, the operator knows the guest room number from the response display lamp L installed on the operation console 3 corresponding to the jack J and continues to display a non-response indication, and the operator of the operation console returns to the guest room. Make a call using a local phone to your side.

However, for a busy cabin, the private branch exchange will only send the busy tone to the calling telephone, unless a class of telephone with special functions (for example, the ability to interrupt the busy line) is used. However, the operator at the console does not know whether the guest room telephone is busy because the guest has already woken up and is on the phone, or because the guest has disconnected the telephone. Can not.

Therefore, of course, for guest rooms where the handset is off,
It is inconvenient and wasteful for hotel staff to have to go to guest rooms to urge guests who are already awake and on the phone to get up.

In order to eliminate such annoyance and waste, the present invention directly interrupts a busy or unresponsive guest room telephone from the control panel and automatically wakes up the guest again if the guest room telephone is not busy. This system sends out a ringing signal until the telephone is answered, and when the telephone in the guest room is busy, the operator can listen to the telephone and determine whether the telephone is already on the line or the telephone has been taken off the hook.

The present invention includes a guest room telephone that displays an indication that the wake-up call service could not be performed at the time requested by the guest due to no response or because the guest room filling machine was busy. In addition, a response indicator lamp corresponding to the connecting cord is provided in front of the device for calling the guest room telephone and the guest room telephone, and this lamp also indicates a non-response. In addition, we have installed a telephone key for making an interrupt connection to the guest room phone that is compatible with the connection cord, and we have also installed a device for interrupt connection, so that the connection can be made simply by operating the telephone key that is compatible with the connection cord, which displays a non-response indication. The operator at the control console interrupts the guest room telephone connected by a string, listens to the call status of the guest room telephone, and if it can be confirmed that the guest is awake, a non-response is displayed by the operator's operation. A system in which the response indicator lamp is changed to a response display, and if the cabin phone is not busy as a result of interrupting, the interrupt device automatically sends out a ringing signal current and rings the cabin phone bell again. This reduces the labor of the operating console operator and hotel employees.

The present invention will be described in detail below with reference to FIGS. 2 and 3.

FIG. 2 is a connection system diagram in which the present invention is applied to the conventional automatic wake-up call device described in FIG. 1, and the same reference numerals as in FIG. 1 have the same functions.

In addition to the functions described in FIG. 1, the operation console 3 is equipped with a response display lamp LC1 for displaying the response status of the guest room telephone connected by the connection cord, and a telephone key OF for interrupting the guest room telephone. Furthermore, if it is confirmed that the guest in the guest room has already woken up as a result of interrupting with the telephone key OF, a response indicator lamp L corresponding to the jack J housing the guest room telephone and a connecting cord are installed. Telephone key O to change the response display lamp display to the response display.
K is equipped.

In addition to the response display unit 9 described in FIG. 1, the response display unit 9 also controls a response display lamp LC installed corresponding to the connection string of the operation console 3.

In addition, 10 interrupts only the connection string circuit specified by the OF telephone key of the operation console 3, and performs a busy test on the cabin telephone with the operator of the operation console able to listen. This is an interrupt unit that continues to send out a call signal current while the OF key on the console is being operated.

In FIG. 2, if the wake-up call service is performed for a certain period of time and the guest room telephone is busy or there is no response, information to that effect is sent from the call trunk 7 to the operation console 3, so that the operator can When it becomes known that there is a guest room in which the wake-up call service could not be achieved, the display lamp LC installed corresponding to the connection cord 4 indicates which connection cord 4 connects the telephone in that guest room and the wake-up call device. You can tell by the lights on.

Therefore, the operator only needs to operate the electric key OF provided corresponding to the connecting string 4.

Since the interrupt unit 10 connects only the connection string circuit instructed by the OF telephone key on the operation console to the operator's telephone circuit on the operation console, the operator can listen to the call status of the cabin telephone.

As a result, if it is confirmed that the guest has already woken up, the response display lap L provided corresponding to the jack J and connection string 4 can be activated by instantly operating the OK key.
to display the response.

When the interrupt unit 10 connects the connection string circuit instructed by the OF telephone key on the operation console to the operator telephone circuit, it also performs a busy test on the cabin telephone, and if it confirms that the telephone is vacant, it releases the ringing signal current. Send to guest room telephone.

If there is a response from the guest, the transmission of the calling signal current will be stopped, the call current will be supplied to the guest room telephone, and a signal will be sent to change the display of the response indicator lamp to a response, but if there is no response from the guest, the control panel will The ringing signal current continues to be sent while the OF key operation continues.

FIG. 3 is a diagram showing a specific circuit of the interrupt unit 10 and the peripheral parts of the circuit. It is.

In FIG. 3, the same reference numerals as in FIG. 2 have the same functions. OFI to OFN indicate the connection string through which the operator telephone circuit performs an interrupt via the interrupt unit 10. This is an electric key installed on the control panel.

OK is an electric key that changes the lamp display to a response display when it is confirmed that the guest is awake, and it is also installed on the operation console.

In FIG. 3, A of the interrupt unit 10 surrounded by a dash-dotted line is a relay that supplies talking current to the guest room telephone, and a is its contact point.

■、T...N is the operation OF・1...0F
- A relay that operates with the N telephone key and connects the corresponding connection cord circuit to the operator's telephone circuit with its contacts 1, 2...n, S
T is a relay that operates when any one of relays 1, 11, . . . . . . fre is the contact point of the FRB relay, and CAL is the contact point of the FRB relay, which is activated when the cabin telephone is unoccupied as a result of the busy test and the FRB relay is activated.
is the relay that switches the circuit to the guest room telephone from the busy test circuit to the operator telephone circuit side, RTA is the relay that switches the ringing signal current sending circuit to the operator telephone circuit side when the guest room telephone responds, and rta is its contact, RT is an AC silent relay that operates with direct current but not with ring signal current, and rt is its contact point.

C1 to C4 are capacitors, in particular C1tC2 is a capacitor that constitutes a listening circuit when the cabin telephone is busy, and C3? Use a capacitor with a smaller capacitance than C4 (for example, about 0.5 μF).

R is a contact protection resistor, and E is a DC power supply whose positive pole is grounded.

As already mentioned, if the wake-up call service is performed at the wake-up request time from the guest room and the guest room telephone is busy or does not respond, the connection string connecting the guest room telephone and the call trunk I will be used. Display lamp LC
If no response is displayed, the operating console operator operates one of the electric keys OF.1 to 0F-N (for example, OF.-N) provided corresponding to the connection string.

Interrupt unit 1 which operates relay ■ of interrupt unit 10 by operation of operating table telephone key OF・■, closes its contact 1 and connects the guest room telephone to interrupt unit 10 via the connection string.
0, relay ST is operated by the operation of relay ■, relay RTA is operated by its contact st1, and its contact r
Self-maintained by ta2.

On the other hand, for the guest room telephone connected by contact 1 of relay ■, a busy test is carried out in the busy test circuit, and if the telephone is not busy, relay FRB operates, and its contact fre' operates relay CAL, and A ringing signal current is sent to the telephone via the following path.

Calling signal-RTA relay-contact rta'-contact cal
'-Contact 1-Plug P-Jack Go Guest Room Telephone-Jack J-Plug P-Contact 1-Contact cal°-Contact rta
0-resistance R-battery ERT relays work with direct current, but
Since the relay does not operate with alternating current such as a calling signal, it operates when the cabin telephone responds and a closed DC circuit is created within the telephone, and its contact rt opens to restore the RTA relay.

When the RTA relay is restored, the guest room telephone is connected to the operator's telephone circuit on the operation console via capacitors C3 and C4, and when receiving a message from the operator, the A relay is operated by the DC closed circuit of the guest room telephone and its contacts are The battery that has passed through the resistor R is sent to the response display unit 9 by a, the lamp L corresponding to the connection string is changed to a response display, and a talking current is supplied to the cabin telephone.

As a result of the busy test, the relay FRB does not operate when the cabin telephone is busy, so the relay CAL also cannot operate.

Therefore, the cabin telephone has capacitors C1, C3, and C2.
, C4 to the operator's telephone circuit of the operation console, and the operator can listen to the call status.

Even if there is an incoming signal from another person on the guest room telephone and the calling signal current is being sent out, the A relay circuit will not respond erroneously due to the capacitors C1 and C2, and the operator will be able to confirm that the calling signal current is being sent out. can be known.

In addition, if it is confirmed that the guest has already woken up and is on the phone, the purpose of the wake-up call service has been achieved, so by operating the OK key on the control panel, the battery that has passed through resistance R will be discharged. , OK key-contact fre0-contact 5t0-contact 1 circuit generates a response signal and sends it to the response display unit 9, changing the display lamp LC corresponding to the connection string to a response display.

As a result of listening and talking, only those guest rooms where it is determined that the phone has been taken off the hook (for example, if there is no sound as a result of listening and talking and there is no response to the handler's calls), go to that guest room and ask them to wake up.

As explained above, according to the present invention, when the wake-up call service is performed and the telephone in the guest room that should receive the wake-up call service is busy, or there is no response even when the bell of the guest room telephone rings, It is possible to determine whether or not to go to the relevant guest room and ask the person to wake up by simply operating the electric key on the control panel, which contributes to reducing the labor of not only the operator of the control panel but also the hotel's room service employees. .

[Brief explanation of the drawing]

Fig. 1 is a connection system diagram of a conventional semi-automatic wake-up call device, Fig. 2 is a connection system diagram of a semi-automatic wake-up call device showing an embodiment of the present invention, and Fig. 3 is an interrupt unit shown in Fig. 2. and a related circuit diagram of the wake-up call console. 1...Guest room telephone, 2...Private branch exchange, 3...Operation console, 4...Connection string, 5.
...Time pulse generator, 6...Connection control device, 7...Paging trunk, 8...
Talkie device, 9...Response display unit, 10
...Interrupt unit, A, CAL, FRB, PT
. PTA, RTA, ST, I, II to N...Relay, C1 to C4 capacitor, J...Jack, L, LC...Indication lamp, OF, OK.
...Electric key, P...Plug.

Claims (1)

[Claims] 1. In a semi-automatic wake-up call device that accepts the wake-up call service, manually sets the wake-up call service time, and automatically performs the wake-up call when the set time arrives, the connection string circuit for setting the wake-up call service time is now compatible. ,
A lamp that displays the response status of the guest room telephone and an interrupt key that is operated to confirm the lighting of the response display lamp are provided, and by operating the telephone key, it is possible to interrupt only the specified connection string circuit and listen to the operation console operator. An interrupt circuit is provided to perform a busy test on a guest room telephone, and the operator directly interrupts a busy or unresponsive guest room telephone, and if the guest room telephone is not busy, sends out a ringing signal until the telephone answers. The interrupt function is characterized in that when the telephone in the guest room is busy, the operator listens and can determine from the lamp display whether the telephone is already in use or whether the telephone receiver is off the hook. Equipped with a wake-up call operation console.