JPS58163064A - Misoperation preventing system of automatic transaction device - Google Patents

Abstract

PURPOSE:To prevent a misoperation of an automatic transaction device, by producing an alarm in voices or by a display when a cutomer has a misoperation. CONSTITUTION:An invalid display control part 12 monitors the output of a sensor provided to each transaction mechanism and detects that a user has an operation of transaction (misoperation) other than those to be performed next. A push of a wrong card is informed to the part 12 in the form of a card detecting output of a sensor 10. At the same time, an invalid input data that is decided at a transaction state storage part 4 for the data fed by a customer through a keyboard 13 is formed to the part 12. As a result, the part 12 has a guiding operation to urge a correct operation to the customer through a speaker 14 or a guidance display part 7 and via an invalid display data storage part 13.

Description

DETAILED DESCRIPTION OF THE INVENTION (1) Technical Field of the Invention The present invention relates to a system for preventing erroneous operation of automatic transaction devices used in bank counter operations.

(2) Background of the Technology Devices such as automatic teller machines have traditionally been used to streamline banking operations. Recently, however, automated transaction devices have been used that have increased their functions and are capable of making payments, deposits, transfers, transfers, and various other transactions using bankbooks and cards. However, this automated teller machine is complicated to operate, and general customers who are accustomed to conventional automated teller machines that only accept payments by card and personal identification have the disadvantage that it is difficult for general customers to understand the operation and are prone to erroneous operations.

(3) Prior art and problems Figure 1 is a block diagram showing the configuration of a conventional automatic transaction device. In the figure, 1 is a card league, 2 is a passbook printing device, 3 is a key date, and 4 is a transaction status. A storage section, 5 a transaction order control section, 6 a display data storage section, 7 a customer guidance display section, 8 a main control section, and 9 a line control section, respectively.

In the automatic transaction device shown in FIG. 1, a transaction order control section 5 is connected to a main control section 8 that is connected to a main computer via a line control section 9, and a card reader 1 and a passbook printing device are connected to the transaction order control section 5. A keyboard 3 and a display data storage section 6 are connected via a transaction mechanism such as FF12, a transaction status storage section 4, and a customer guidance display section 7 is further connected to the key date 3 and the display data storage section 6.

In this conventional automatic trading device, first, before entering into a transaction, do you have to check the transaction item? After selecting and pressing the button on the keyboard 3, the user inserts the card and passbook into the card reader 1 and the passbook printing device 2 to begin the transaction. However, customers who are used to conventional automatic teller machines first try to insert their card into the card reader 1 or their bankbook into the bankbook printing device 2. This is an erroneous operation, and the customer is confused because it becomes invalid. For this reason, it may be possible for the bank to have a customer service staff who can teach them how to operate the machine, but the original function of the automatic machine is to ensure that the customer can operate the machine himself or herself, or if he or she makes a mistake, he or she can immediately correct it and perform the correct operation. It is necessary to

(4) Purpose of the Invention In view of the above-mentioned conventional drawbacks, the present invention provides a system for preventing erroneous operation of automatic transaction equipment, which generates a warning by voice and display to remind the customer to perform the correct operation when the customer makes an erroneous operation. The purpose is to

(5) Structure and object of the invention According to the present invention, in an automatic transaction device in which an operator completes one transaction by sequentially operating a plurality of operation steps, when the operator makes an erroneous operation, a sound and a display are emitted. This is achieved by providing a method for preventing erroneous operation of an automatic transaction device, which is characterized in that a warning is generated when the transaction occurs.

(6) Examples of the invention Embodiments of the present invention will be described in detail below with reference to the drawings.

FIG. 2 is a block diagram showing the configuration of an automatic transaction device implementing the automatic transaction device erroneous operation prevention method according to the present invention.

In this figure, the same parts as in FIG. 1 are designated by the same reference numerals.

In this embodiment, as shown in FIG. 1, a conventional automatic transaction device includes an invalid display control section 12, an invalid display data storage section 13 connected to the invalid display control section 12, and an invalid display data storage section 1.
3 and a speaker 14 connected to the speaker 14.

Note that the invalid display data storage section 13 is also connected to the customer instance display section 7.

The invalidation display control section 12 inputs detection outputs from sensors io and 1i, which will be described later, provided at the entrances of the card reader 1 and passbook printer 2, and invalidation outputs from the transaction status storage section 4. Although the sensors 10.11 are not shown in FIG. 1, they are conventionally provided.

FIG. 3 is a diagram for explaining the operation of the population sensor 10.11. In the figure, 5 is the transaction order control section shown in FIGS. 1 and 2, 15 is a mechanical control section, 16, 16'
17 is a card or passbook; 18 is a shutter that always closes the entrance; 19 is a sensor that detects the rear end of the card or passbook; 20 is a card or passbook The read head is used to read the information recorded on the

That is, the inlet sensors 16, 16' are the sensor 1 shown in FIG.
Corresponds to 0,11. The shutter 18 is provided at a card or passbook insertion slot (not shown) provided on the front of the device. Further, if the transaction mechanism shown in FIG. 3 is a passbook printer 2, a printing mechanism for bookkeeping is provided in addition to the reading spatula 20.

The conventional operation of the transaction mechanism shown in FIG. 3 will be described below as a card reader 1. The mechanical control unit 15 (in this case, the card league control unit) receives the activation command from the transaction order control unit 5.
is activated by With this startup command, the control unit 1
5 enables the population sensor 16°16' (■). These sensors 16, ] 6' detect the card 17 inserted by the user (customer). The car P detection output of the sensors 16, 16' is notified to the control unit 15 (■). The control section 15 opens the shutter 18 based on the detection outputs of the sensors 16 and 16'. As a result, the card 17 is sucked into the device by a transport section (not shown). The card 17 is sucked in until the sensor 19 detects the rear end of the card (■). Based on the force card rear end detection signal from the sensor 190, the controller 15 determines that the card 17 has been completely sucked into the device, and closes the shutter 18 (■). Furthermore, the control section 15
The reading head 20 reads data recorded on a magnetic stripe on the card 17, for example. card 1
When the reading of data No. 7 is completed, the control unit 15 notifies the transaction order control unit 5 of the read data along with a signal indicating the completion of card reading (■).

As described above, conventionally, the sensors 16 and 16' provided at the entrance of a transaction facility are enabled by the transaction facility (mechanism) control section 15 based on an activation command from the transaction order control section 5. That is, in a transaction mechanism where the transaction order control unit 5 is rarely activated, the sensors 16 and 16' are in a dormant state or their detection outputs are ignored.

Therefore, for example, as mentioned above, if a user who initiates a transaction tries to insert a card or bankbook even though he or she must first press the transaction selection button, the transaction device will not respond and the user will The result was confusing.

The feature of this embodiment is that the invalid display control unit 12 monitors the sensor output provided in each transaction mechanism, and thereby detects that the user performs an erroneous transaction operation other than the operation that should be performed next. be.

A further feature of this embodiment is that when an erroneous operation by the user is detected, the user is guided by voice or the like to perform the correct operation.

The operation of the automatic transaction apparatus of this embodiment shown in FIG. 2 will be explained below.

At the beginning of a transaction or when a transaction for a certain customer is completed,
The main control section 8 performs initial settings on the transaction control section 5 and transaction status storage section 4. This puts the device in a customer waiting state. At this time, the transaction order control section 5 selectively outputs predetermined display data from the display data storage section 6. As a result, guidance such as "Please press the transaction selection button" is displayed on the guidance display section 7 provided on the customer panel on the front of the device.

A customer desiring a transaction enters the key date 3 and the desired transaction (e.g. payment,
(deposit, transfer, etc.). Transaction type selection information selectively input from the keyboard 3 is input into the transaction status storage section 4. The transaction status storage unit 4 analyzes whether the input data is valid data indicating the transaction type or not, and stores valid input data k (1) if the data is data representing a transaction d, data indicating the transaction type. is output to the transaction order control unit 5.The transaction order control unit 5 executes the transaction requested by the Wi customer according to the transaction type input from the transaction status storage unit 4.In other words, the transaction order control unit 5 executes the transaction requested by the Wi customer. 5 issues the above-mentioned start-up command to the card reader 1 to read the customer card data υ, and then causes the customer to input the password data using the key code 3. By inputting the password data, the transaction order control unit 5 Verify the customer's identity using the card 6. If the identity verification is correctly performed, the transaction order control unit 5Fi moves on to the next transaction step, such as inputting amount data by the customer.The same goes for the transaction order control unit □ section. 5 is a transaction mechanism provided in the device, for example, a banknote storage (deposit) (not shown);
The mechanism will start the payment@groove one after another and complete one soul withdrawal for each of our core nods. Of these, this transaction operation is the same as the conventional one, so detailed explanation will be omitted.

On the other hand, the above customer's transaction initiation operation, that is, transaction selection? It often happens that a single transaction operation is performed incorrectly without human input of the type of transaction.

For example, assume that a customer inserts a card.

This erroneous card pushing operation is notified to the invalidation display control unit 12 in the form of a card detection output from the sensor 10. The invalidation display control unit 12 determines the next operation to be performed by the customer (in this case, the transaction selection operation using keys yf-3).
When an operation other than that (in this case, card insertion operation) is detected,
It is determined that this was an erroneous operation by the customer. This is because the invalidation display control unit 12 constantly monitors the sensor output provided in each transaction mechanism. Even if the data entered by the customer on the keyboard 3 is determined to be invalid input data by the transaction status storage section 4 as described above, the invalidation display control section 12 is notified of this fact.

As a result, the invalid display control section 12 controls the invalid display data storage section 1.
3 to the speaker 14 or the guidance display section 7 to prompt the customer to perform the correct operation, in this case [select transaction first? Please press the button.''

In this way, the customer can be guided to perform the correct operation. The above description has been made regarding the initial time of waiting for a customer, but it goes without saying that the warning by voice and display can also be applied to each operation step.

(7) Effects of the Invention As explained in detail above, the method for preventing erroneous operation of the automatic transaction device of the present invention is such that when a customer makes an erroneous operation, a warning is issued by voice and display, and the customer is prompted to perform the correct operation. Therefore, it is highly effective when used in automatic transaction equipment for banking operations.

[Brief explanation of the drawing]

Figure 1 is a diagram for explaining a conventional automated transaction device, Figure 2
The figure is a block diagram showing the configuration of an automatic transaction device implementing the automatic transaction device erroneous operation prevention method according to the present invention, and FIG. 3 is a diagram for explaining the operation of the population sensor. In the drawing, 111''1: card reader, 2: passbook printing device, 3: keyzade, 4: transaction status storage unit, 5:
1 is a transaction order control unit, 6 is a display data storage unit, 7 is a customer guidance display unit, 8 is a main control unit, 1° and 11 are population sensors, 12 is an invalid display control unit, I3 is an invalid display data storage unit, 14 is the speaker, 15 is the mechanical control unit, 16.16
', 19 is sensor, 17 card, 18 is shutter, 2
o indicates a reading head, respectively. Patent applicant Fujitsu Ltd. Patent agent Akira Aoki Patent attorney Kazuyuki Nishidate 1) Yukio Patent attorney Akira Yamaguchi

Claims (1)

[Claims] 1. In an automatic transaction device in which an operator completes one transaction by sequentially operating a plurality of operation steps, a means for detecting that the operator has performed an operation different from the operation to be performed next is provided, and the detecting means An erroneous operation prevention method for an automatic transaction device, characterized in that when an erroneous operation is detected, a warning is issued by sound and display.