JPH1166176A - Returned merchandise processing method, and pos terminal and its recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide the POS terminal which can smoothly process a returned merchandise. SOLUTION: This is a POS terminal for processing a returned merchandise and has a PLU file 2 which stores returned merchandise information consisting of whether or not returned merchandises are acceptable and return conditions for each merchandise and a POS control part 3 which reads information on a returned merchandise out of the PLU file 2 when the merchandise is returned and whether or not the returned merchandise is acceptable and return conditions on a display. Further, the POS control part 3 prints whether or not the returned merchandise is acceptable and the return conditions on a receipt.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a POS system for merchandise management, customer management, sales management and the like, and more particularly to a merchandise return processing method performed using a POS terminal.

[0002]

2. Description of the Related Art In a conventional return process by a POS terminal, a returned product is registered by pressing a return process key provided in the POS terminal. At this time,
Whether the product can be returned or not and the return condition are often determined based on the experience of an operator (hereinafter, referred to as an operator) of the POS terminal.

As a return processing method not depending on the operator's experience, there is a technique described in Japanese Patent Application Laid-Open No. 6-309562. Japanese Patent Application Laid-Open No. 6-309562 discloses that when a single item code of a returned item is input, it is determined whether or not the item is prohibited from being returned by referring to a single item table. Is registered, and in the case of return prohibition, a product sales data processing device that prohibits registration of the product is described.

[0004]

However, among the conventional POS systems as described above, Japanese Patent Application Laid-Open No. H6-309
In the merchandise sales data processing device described in Japanese Patent Publication No. 562, an operator can only obtain information on whether or not a product can be returned.

[0005] Further, when determining whether or not a product can be returned and the return conditions based on the experience of the operator, it is necessary to remember whether or not many products can be returned and the return conditions. There was a problem that it was difficult to do.

[0006] Further, conventionally, since whether or not the merchandise can be returned and conditions for returning the merchandise are not shown to the customer, there is a problem that the customer cannot know whether or not the merchandise can be returned.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problems of the prior art, and an object of the present invention is to provide a POS terminal capable of smoothly performing product return processing.

[0008]

According to a first aspect of the present invention, there is provided a return processing method for performing a return processing of a product, which comprises in advance, whether or not a product can be returned and a return condition. Return information is stored in the storage means, and when the product is purchased and when the product is returned, the return / non-return of the product and the return conditions are displayed based on the return information of the product stored in the storage means. To be displayed.

At this time, when the product is purchased and when the product is returned, whether or not the product can be returned and the return conditions may be printed on the receipt.

Further, the POS terminal of the present invention is a POS terminal for performing a product return process. The POS terminal stores in advance a PLU file for storing return information including return availability and return conditions for each product, and purchase of the product. A POS control unit that reads return information of the product from the PLU file when the product is returned and when the product is returned, and displays whether or not the product can be returned and return conditions on a display.

[0011] At this time, the POS control unit may print the returnability of the product and the return condition on the receipt when the product is purchased and when the product is returned.

Further, the recording medium of the present invention is a recording medium in which a return processing program for causing a POS terminal to execute a return processing of a product is recorded. The information is stored in the storage means, and when the product is purchased and when the product is returned, the return / non-return of the product and the return conditions are displayed based on the return information of the product stored in the storage means. Is recorded.

At this time, a processing program for printing on a receipt whether or not the product can be returned and a return condition when the product is purchased and when the product is returned may be recorded.

The return processing method and the POS terminal as described above display whether or not a product can be returned and return conditions on a display or a receipt to determine whether or not the product is a returnable product. The operator and the customer can immediately know the return condition.

[0015]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be described with reference to the drawings.

(First Embodiment) FIG. 1 shows a PO of the present invention.
FIG. 3 is a block diagram illustrating a configuration of an S terminal.

In FIG. 1, a POS terminal of the present invention includes a scanner 4 for reading a bar code attached to a product, and a keyboard 5 for inputting a product code, a price, a quantity, etc. for identifying the product. And PL in which merchandise information including merchandise code, merchandise name, price, and the like, and return information including whether or not the merchandise can be returned, and a return condition, etc. are stored in advance.
U file 2, display 1 for displaying merchandise information and return information, storage device 6 including a memory for temporarily storing merchandise information and return information, and POS control unit for performing a return process according to a processing program 3, a printer 8 for printing a receipt, and a recording medium 7 on which a processing program executed by the POS control unit 3 is recorded.

Here, it is not necessary that the number of the display 1 is one, and one display 1 may be provided for each of the operator and the customer. The recording medium 7 may be a magnetic disk, a semiconductor memory, or another recording device. The processing procedure of the POS control unit 3 described below is a processing program read from the recording medium 7 into the POS control unit 3. It is executed according to.

Next, the operation of the POS terminal shown in FIG. 1 will be described with reference to FIGS.

FIG. 2 is a flowchart showing a processing procedure of the POS terminal according to the first embodiment of the present invention. FIG. 3 is a table showing an example of product information stored in a PLU file according to the first embodiment of the POS terminal of the present invention.

In the return process, a bar code attached to a product is read, and processing is performed based on the read bar code data. A product code or the like of the product is input from the keyboard 5 and the input product code is input. There are two methods for performing the processing based on. FIG. 2 shows only the procedure in the case of performing the return process using a bar code. However, the case in which the return process is performed using the keyboard 5 also differs in the means for obtaining the product code for identifying the product. The POS control unit 3 performs processing in a similar procedure.

In FIG. 2, when performing a return process using a bar code, the operator first reads the bar code on the product using the scanner 4. The scanner 4 decodes the read barcode, and transmits the barcode data of the returned product to the POS control unit 3 (step S1).

The POS control unit 3 controls the PLU file 2 (FIG. 3) based on the barcode data transmitted from the scanner 4.
Product information (eg, product code: 4912345678904, product name: broom, price: 120)
0), and return information (eg, returnability: possible, return conditions:
(No scratches or dirt) (Step S)
2).

The read merchandise information and returned goods information are stored in the storage device 6, and the POS control section 3 displays the read merchandise information on the display 1 (step S3).

Further, the POS control unit 3 stores the PLU file 2
With reference to the returned goods information read out from the above, it is confirmed whether or not the returned goods can be returned (step S14). Here, in the case of a merchandise that can be returned, the return conditions (scratch, dirt free, unopened, etc.) are displayed in the message display area of the display 1. In the case of products that cannot be returned,
The display 1 indicates that the product cannot be returned (this product cannot be returned, etc.).

According to the message displayed on the display 1, the operator gives advice to the customer (this product cannot be returned but is it OK?).

On the other hand, when the return process is performed using the keyboard 5, a predetermined product code is assigned to each key switch of the keyboard 5 in advance. When the operator presses the key corresponding to the returned product, the corresponding product code is transmitted to the POS control unit 3.

The POS control unit 3 searches the PLU file 2 based on the product code transmitted from the keyboard 5, and reads out the product information and returned information of the returned product. The read product information and returned product information are stored in the storage device 6, and the POS control unit 3 displays the read product information on the display 1.

Further, the POS control unit 3 stores the PLU file 2
Refer to the return information read out from, and confirm whether the returned product can be returned. Here, if the item can be returned,
Return conditions (scratch, clean items, unopened items, etc.)
Is displayed in the message display area of the display 1.
In the case of a product that cannot be returned, the display 1 indicates that the product cannot be returned (this product cannot be returned).

The same processing is performed when purchasing a product.
The display 1 displays product information and return information. Whether or not the product can be returned to the receipt by the printer 8 (for example, colors of products that cannot be returned are printed in blue, etc.), and return conditions (items without scratches and dirt,
Print unopened items, etc.). By doing so, the customer can know at the time of purchase whether or not the merchandise can be returned, return conditions, and the like.

Therefore, by displaying whether or not the merchandise can be returned and the return conditions on a display or a receipt, the operator and the customer can quickly know whether or not the merchandise can be returned and the return conditions. Therefore, the operator can clearly explain the return conditions and the like to the customer, and the customer can know whether or not the product can be returned at the time of purchase and the return conditions and the like, so that the return process is performed smoothly and the service to the customer is improved. .

Second Embodiment Next, a second embodiment of the present invention will be described with reference to FIGS.

The POS terminal according to the present embodiment has a PL
The difference from the first embodiment is that the U file has an image file for displaying the image of the returned product. The configuration of the POS terminal is the same as in the first embodiment, and a description thereof will be omitted.

FIG. 4 is a flowchart showing a processing procedure of the POS terminal according to the second embodiment of the present invention. FIG. 5 is a table showing an example of merchandise information stored in a PLU file according to the second embodiment of the POS terminal of the present invention. FIG. 6 is a table showing the second embodiment of the POS terminal of the present invention. FIG. 4 is a table diagram of product images stored in a PLU file of FIG.

In FIG. 4, when performing the return process using a bar code, first, the operator reads the bar code attached to the product using a scanner. The scanner decodes the read barcode, and transmits the barcode data of the returned product to the POS control unit (Step S)
11).

The POS control unit searches the PLU file (see FIG. 5) based on the bar code data transmitted from the scanner, and returns the returned product information (product name, product code, price) and returned information ( The return / non-return / return conditions are read out (step S12).

The read merchandise information and returned goods information are stored in the storage device, and the POS control unit displays the read merchandise information on the display (step S13).

The POS control unit reads out a product image (image file) corresponding to the product code from the product image table (see FIG. 6) stored in the PLU file, and displays it together with the product information.

Next, the POS control unit refers to the return information read from the PLU file, and confirms whether or not the returned product can be returned (step S14). Here, if the product cannot be returned, a message indicating that the product cannot be returned is displayed on the display (step S16). In the case of a merchandise that can be returned, the first return condition (such as a product without scratches and dirt) is displayed on the display (step S15).

Next, it is confirmed whether or not there are any other return conditions (step S17). For example, if there is a second return condition, the second return condition (such as an unopened one) is returned.
Is displayed on the display (step S18). At this time, if any return conditions are already displayed,
Display the returned return policy so that it is not erased (for example, displayed on the next line). A first return policy, a second return policy,
Are return conditions determined in advance, and the PLU file stores which return conditions are applied to each product.

It should be noted that the same procedure is performed when a return process is performed using a keyboard.

(Third Embodiment) Next, a third embodiment of the present invention will be described with reference to FIGS.

The POS terminal according to the present embodiment has a PL
The difference from the first embodiment is that a return condition table indicating return conditions of returned products is stored in the U file. The configuration of the POS terminal is the same as in the first embodiment, and a description thereof will be omitted.

FIG. 7 is a flowchart showing a processing procedure of the POS terminal according to the third embodiment of the present invention. FIG. 8 is a table showing an example of product information stored in a PLU file according to the third embodiment of the POS terminal of the present invention. FIG. 9 is a table showing the third embodiment of the POS terminal of the present invention. FIG. 8 is a table diagram of return conditions stored in the PLU file of FIG.

In FIG. 7, when performing a return process by inputting a bar code, first, an operator reads a bar code on a returned product using a scanner. The scanner decodes the read barcode, and transmits the barcode data of the returned product to the POS control unit (Step S21).

The POS control unit searches for a PLU file based on the barcode data transmitted from the scanner,
The merchandise information (merchandise name, merchandise code, price) and returned information (return / non-returnable, return condition code) of the returned merchandise are read out (step S22).

The read merchandise information and returned goods information are stored in the storage device, and the POS control unit displays the read merchandise information on a display (step S23).

Next, the POS control unit refers to the return information read from the PLU file, and confirms whether or not the returned product can be returned (step S24). Here, if the product cannot be returned, a message indicating that the product cannot be returned is displayed on the display (step S26). If the product can be returned, the return condition corresponding to the return condition code of the PLU file shown in FIG. 8 is read out with reference to the return condition table (see FIG. 9), and the return condition is displayed on the display (step S25). ).

Note that the same procedure is performed when the return process is performed using the keyboard.

[0050]

Since the present invention is configured as described above, the following effects can be obtained.

By displaying whether or not a product can be returned and the return conditions on a display or receipt, the operator and the customer can quickly know whether or not the product can be returned and the return conditions. Therefore, the operator can clearly explain the return conditions and the like to the customer, and the customer can return the product at the time of purchase,
Since it is possible to know the return condition and the like, the return process is performed smoothly and the service to the customer is improved.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a POS terminal of the present invention.

FIG. 2 is a flowchart showing a processing procedure of the POS terminal according to the first embodiment of the present invention.

FIG. 3 is a table diagram showing an example of product information stored in a PLU file according to the first embodiment of the POS terminal of the present invention.

FIG. 4 is a flowchart showing a processing procedure of a POS terminal according to a second embodiment of the present invention.

FIG. 5 is a table showing an example of product information stored in a PLU file according to a second embodiment of the POS terminal of the present invention.

FIG. 6 is a table diagram of product images stored in a PLU file according to a second embodiment of the POS terminal of the present invention.

FIG. 7 is a flowchart illustrating a processing procedure of a POS terminal according to a third embodiment of the present invention.

FIG. 8 is a table diagram showing an example of product information stored in a PLU file according to a third embodiment of the POS terminal of the present invention.

FIG. 9 is a table diagram of return conditions stored in a PLU file according to a third embodiment of the POS terminal of the present invention.

[Explanation of symbols]

 Reference Signs List 1 display 2 PLU file 3 POS control unit 4 scanner 5 keyboard 6 storage device 7 recording medium 8 printer

Claims (6)

[Claims] 1. A return processing method for performing a product return process, wherein return information including returnability of each product and return conditions is stored in a storage unit in advance, and the return information is stored in a storage unit. A return processing method for displaying, on a display, whether the product can be returned and a return condition based on the return information of the product stored in the storage means when the product is returned. 2. The return processing method according to claim 1, wherein when the commodity is purchased and when the commodity is returned, whether or not the commodity can be returned and a return condition are printed on a receipt. 3. A POS terminal for performing a merchandise return process, comprising: a PLU file for storing return information including return / non-return information for each product and return conditions; The POS for reading the return information of the product from the PLU file and displaying whether the product can be returned and the return conditions on the display.
And a control unit. 4. The POS terminal according to claim 3, wherein the POS control unit prints, on a receipt, whether or not the merchandise can be returned and a return condition when the merchandise is purchased and when the merchandise is returned. 5. A recording medium on which a return processing program for causing a POS terminal to execute a product return processing is stored, in which return information including return availability of each product and return conditions is stored in advance in a storage unit. In the meantime, when a product is purchased and when the product is returned, a processing program for displaying on the display whether or not the product can be returned and the return conditions based on the return information of the product stored in the storage means is recorded. Recording media. 6. The recording medium according to claim 5, wherein a processing program for printing whether or not the product can be returned and a return condition on a receipt when the product is purchased and when the product is returned is recorded.