JPH11328272A - On-line shopping system and automatic account settlement terminal equipment - Google Patents

Abstract

PROBLEM TO BE SOLVED: To cancel reservation on an automatic account-settlement terminal equipment by providing a reservation cancellation processing function and canceling a pertinent reservation in the case that the cancellation of the reservation is inputted from the automatic account settlement terminal equipment. SOLUTION: This automatic account settlement terminal equipment 100 for receiving shopping transactions and an on-line shopping mail center 200 are on-line connected. In the case of canceling the reservation, the central processing part 60 of the automatic account settlement terminal equipment 100 successively displays the input guidance screen of a reservation cancellation possible date, the input guidance screen of the cancellation No. of a receipt, the input guidance screen of an identification number and the selection screen of an account settlement method at the time of performing cancellation at an operation display part. The central processing part 60 transmits inputted information to the center 200. In the center 200, the central processing part 120 retrieves a shopping information DB 110, extracts the information of an object reservation transaction and performs a cancellation processing.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an online shopping system and an automatic payment terminal device,
It is useful for the customer to cancel the reservation after operating the automatic settlement terminal device to make the settlement.

[0002]

2. Description of the Related Art In general, in an online shopping system, a customer operates according to a guidance screen of an automatic settlement terminal device, accesses a shopping mall center from the automatic settlement terminal device online, and searches for, selects, and orders products. When the order is confirmed and settled, the payment is executed by cash or credit card. A receipt is issued from the automatic payment terminal as an order confirmation. At a later date, the delivery center requested by the shopping mall center will deliver the goods to the customer. The transaction ends when the customer receives the delivered goods.

[0003]

However, in the above-mentioned conventional online shopping system, since the automatic settlement terminal device does not have a function of canceling purchase after settlement, purchase cannot be canceled after settlement is performed. . For this reason, in the conventional online shopping system, in order to cancel the purchase after settlement, the customer cancels the order by calling the online shopping center and canceling the shipment of the product, or returning the product after the product is shipped and canceling the order. Was like that. Therefore, there is a problem that the customer is very troublesome, and there is a problem that the shipping fee increases for the online shopping center if the cancellation is made after the product is shipped. In addition, since the automatic payment terminal device does not have a function to specify the shipping date, there is a problem that the shipping center must re-ship when the product is delivered when the customer is absent, and the shipping fee for the online shopping center is also reduced. There is a bulky problem.

[0004]

SUMMARY OF THE INVENTION The present invention provides an online shopping system in which an automatic settlement terminal device for displaying a guide screen and accepting a shopping transaction by a customer operation and an online shopping center for performing an online shopping transaction are connected online. In the present invention, a transaction processing by the automatic settlement terminal device is not actually settled as a reservation period until a certain number of days, but a reservation processing function for accepting a reservation for settlement is provided, and the settlement processing is performed when the number of days elapses. .

[0005] It is preferable to provide a reservation canceling function for canceling the reservation, and to cancel the reservation when the cancellation of the reservation is input from the automatic settlement terminal device before the elapse of the settlement reservation period. . In addition, a guidance screen for designating a delivery date of a product may be displayed, and a delivery date designation processing function for allowing a customer to designate a delivery date may be provided, and a desired date and time of the product delivery may be designated when a reservation is received. It is preferable to have an express delivery selection function for promptly delivering the goods.

Further, in an automatic settlement terminal device which is connected online to an online shopping center for settlement of online shopping transactions, displays a guide screen and accepts shopping transactions by a customer's operation, the reservation period is limited to a certain number of days. A reservation processing function for displaying a guide screen for a reservation process to be accepted as a reservation for settlement without displaying the reservation and guiding the reservation process is provided.

[0007]

Embodiments of the present invention will be described below with reference to the drawings. It should be noted that the present invention is not limited by this. FIG. 1 is a system configuration diagram of an embodiment. In this system, it is installed on the street etc.
An automatic settlement terminal device 100 that displays a guidance screen and accepts a shopping transaction by a customer operation and an online shopping center 200 that performs an online shopping transaction are connected online.

The automatic settlement terminal device 100 includes a customer operation processing unit 10, a card processing unit 20, a banknote deposit / withdrawal processing unit 3,
0, a coin depositing / dispensing processing unit 40, a receipt processing unit 50, a central processing unit 60, a storage unit 70, and a connection unit 80. The customer operation processing unit 10 displays various guidance messages and input keys for guiding processing on a display screen, and processes customer operations, and is, for example, a touch panel or the like as described later. The card processing unit 20 controls transfer of the credit card, and reads and writes data from and to a storage portion such as a magnetic stripe of the credit card. The banknote pay-in / pay-out processing unit 30 controls banknote pay-in / pay-out processing. The coin depositing / dispensing processing unit 40 controls coin depositing / dispensing processing. The receipt processing unit 50 prints and issues a receipt as a result of the transaction. The central processing unit 60 executes the entire process. The storage unit 70 stores a program executed by the central processing unit 60. As the program, for example, a payment processing program,
There are a reservation data order processing program, a reservation cancel processing program, a reservation processing program, and an immediate order processing program. The payment processing program is a program that implements a function of processing payment by cash or credit card and performing payment. The reservation data order processing program is a process executed when the apparatus is in an idle state before the start of a transaction, and is a program for realizing a function of transmitting reservation data to a shopping mall on a designated order date. Acquisition processing, processing to determine whether it is the time to transmit the reservation data to the shopping mall center, processing to determine whether there is reservation data that matches the date when the designated order date was obtained from the reservation file, and processing to transmit these reservation data to the shopping mall Have.
The reservation cancellation processing program is a program for realizing the cancellation (cancellation) processing of the reservation data, a selection processing of shopping and cancellation of reservation, an input processing of a designated order date, and a processing of canceling a reservation only when this operation is performed before the designated order date. It has a transaction authentication process, a personal authentication process, a process of determining whether transaction authentication and personal authentication are OK, a refund process, and a process of deleting reservation data designated to be canceled from the reservation data file. Note that the transaction authentication process is a process of determining whether there is data of a reservation transaction to be canceled, and the personal authentication is a process of determining whether the customer who has reserved the existing transaction and the customer who cancels the transaction are the same. Is the process of determining The reservation processing program is a program that realizes a reservation processing function for enabling a customer to cancel on an automatic payment terminal device for a certain period of time, instead of ordering a product on the spot at the time of device settlement. Processing for selecting a reservation, inputting a transaction number printed on a receipt at the time of reservation, inputting a password used when canceling a reservation, and processing for specifying a period during which reservations can be cancelled. D13 Saved on the order specified day), payment processing using cash or card, cash return processing in cash payment, card inhalation and card reading processing in card payment, card payment processing Of the card payment data, the card return processing, and the processing of storing the personal reservation data in the reservation data group together with the order designated date. The instant order processing program is a program that realizes a function of designating a delivery date and allowing a customer to determine whether to deliver immediately. The connection unit 80 controls communication with the shopping mall center 200.

[0009] The shopping mall center 200 comprises:
It has a shopping information database (hereinafter, referred to as “shopping information DB”) 110, a central processing unit 120, and a connection unit 130. The shopping information DB1
Stored in the storage unit 10 are each item information, a reservation number table, and the like. The central processing unit 120 performs a whole process by executing a program stored in a storage unit (not shown). The connection unit 130 controls communication with the automatic payment terminal device 100.

FIG. 2 shows an external view of the automatic payment terminal device. In the automatic settlement terminal device 100, an operation display unit 1, a card insertion slot 2, a bill slot 3 and a coin slot 4 are arranged on the customer side. The operation display unit 1 is, for example, a touch panel or the like as described above, and is an integrated display unit and input unit. The card insertion slot 2 is where a credit card is inserted into and ejected from the housing, and has a receipt issuing port (not shown). The bill inlet / outlet 3 is where a bill is taken into a housing and change and the like are discharged. The coin inlet / outlet 4 is where a coin is taken into the housing and change and the like are discharged.

Next, the processing of the embodiment will be described. FIG. 3 and FIG. 4 show the flowcharts. An example of the guidance screen is shown in FIGS. Also,
FIG. 21 shows an example of a transmission data map at the time of ordering, FIG. 22 shows a table showing the concept of a database of reservation data, and FIG.
FIG. 24 shows an example of a receipt issued at the time of reservation processing, and FIG. 24 shows an example of a receipt issued at the time of reservation cancellation.

Sa1: The central processing unit 60 includes the operation display unit 1
To display the menu screen. For example, as shown in FIG. 5, a selection key such as "shopping", "caching", or "fund" is displayed together with a guidance message such as "Please select a transaction to be used." Sa2: The central processing unit 60 determines whether or not there is a transaction selection. Here, the description is continued assuming that shopping is selected.

Sa3: The central processing unit 60 operates the operation display unit 1
To display the product selection guidance screen. For example, as shown in FIG. 6, a selection key for a product such as "book" or "food" is displayed together with a guidance message such as "Please select a product." Sa4: The central processing unit 60 determines whether or not a product has been selected. Here, the description is continued assuming that the book is selected.

Sa5: The central processing unit 60 operates the operation display unit 1
The selection screen of the individual name of the product is displayed. For example, as shown in FIG. 7, along with a guidance message such as “Please select a book name.”, “Book A”, “Book B”, “Book C”, “Book D”, “Book E”, Display a selection key such as "Others". In the case of "others", a guide screen for inputting a book name, a publisher name, or the like is displayed next, and the customer inputs the information.

Sa6: The central processing unit 60 determines whether a book has been selected. Here, the description is continued assuming that the book A is selected. Sa7: The central processing unit 60 displays a money amount confirmation screen on the operation display unit 1. For example, as shown in FIG. 8, a confirmation message such as "Please confirm the amount. The amount of book A is 2,000 yen. Please select purchase when performing the purchase procedure." , "Purchase", "Return", etc. are displayed.

Sa8: The central processing unit 60 determines whether or not a purchase is selected. In the case of "return", the above Sa
Return to 1. Here, the description is continued assuming that the purchase has been selected. Sa9: The central processing unit 60 displays an input guide screen for applicant information on the operation display unit 1. For example, as shown in FIG. 9, an input field for an address, a name, a telephone number, and input keys for, for example, katakana and numbers, together with a guidance message such as "Please enter the address of the applicant name." And selection keys such as "Confirm".

Sa10: The central processing unit 60 determines whether there is an input confirmation. Here, the description is continued assuming that the customer has input the address and the like and selected the confirmation. Sa11: The central processing unit 60 displays an input guidance screen for delivery destination information on the operation display unit 1. For example, as shown in FIG. 10, an address, a name, and a telephone number are input together with a guidance message such as "Please input the delivery destination. If the same as the applicant, select the same." For example, fields, input keys such as katakana and numbers, and selection keys such as "confirm" and "same" are displayed.

Sa12: The central processing unit 60 determines whether there is an input confirmation. Here, the description is continued assuming that the customer has input the address and the like and selected the confirmation. Sa13: The central processing unit 60 calculates the postage from the address of the delivery destination, and displays an amount confirmation screen including the postage on the operation display unit 1. For example, as shown in FIG. 11, "Please check the amount including postage. Gold ○, ○○○ yen.
A selection key such as "confirm" or "return" is displayed together with a guidance message such as "circle".

Sa14: The central processing unit 60 determines whether or not there is confirmation. In the case of "return", the process returns to Sa1. Here, the description is continued assuming that confirmation has been selected. Sa15: The central processing unit 60 displays an input guide screen of the desired delivery date on the operation display unit 1. For example, as shown in FIG. 12, "Please enter the desired delivery date.
Delivery will be on or after the month. Along with a guidance message such as "", an input field for a desired date, an input key such as a numeral, and a selection key such as "purchase" and "return" are displayed.

Sa16: The central processing unit 60 determines whether there is an input. In the case of "return", the process returns to Sa1. Here, the description is continued assuming that the purchase has been selected. Sa17: The central processing unit 60 displays a reservation, payment, reservation cancel selection screen on the operation display unit 1. For example, FIG.
As shown in FIG. 3, selection keys such as "reservation", "payment", and "cancel" are displayed together with a guidance message such as "select reservation, payment, or reservation cancellation."

Sa18: The central processing unit 60 determines selection of reservation, payment, or reservation cancellation. In the case of payment, the process proceeds to Sa19, in the case of a reservation, the process proceeds to Sa22, and in the case of a reservation cancellation, the process proceeds to Sa29. Sa19: The central processing unit 60 displays an input guidance screen on the desired date of delivery on the operation display unit 1. For example, as shown in FIG. 12, "Please enter the desired delivery date.
Delivery will be on or after the month. Along with a guidance message such as "", an input field for a desired date, an input key such as a numeral, and a selection key such as "purchase" and "return" are displayed.
If the same processing is performed in Sa15 and Sa16, the processing here is omitted.

Sa20: The central processing unit 60 determines whether there is an input. If the same processing is performed in Sa15 and Sa16, the processing here is omitted. It is preferable to specify not only the date but also the time. Sa21: The central processing unit 60 performs a settlement process. For example, as shown in FIG. 15, after a payment method selection screen is displayed, a conventional payment process according to the selection is performed after waiting for a selection between cash and a credit card.

Sa22: The central processing unit 60 displays a password input guidance screen on the operation display unit 1. For example, FIG.
As shown in 4, "Please enter a 4-digit number.
This number will be used as your PIN when canceling your reservation, so be sure to remember it. Along with the guidance message such as "", an input field for a password, an input key such as a number, and a "confirmation" key are displayed.

Sa23: The central processing unit 60 determines input confirmation. Sa24: The central processing unit 60 sets in advance the storage unit 70
Is called, and a reservation cancelable period confirmation screen is displayed on the operation display unit 1. In addition, the shopping information DB of the shopping mall center 200
A reservation cancelable period may be set in 110 and received. For example, as shown in FIG. 16, a “confirm” key is displayed together with a guidance message such as “the reservation cancellation possible period is 10 days from today to year x month day x day.”

Sa25: The central processing unit 60 determines the input of the confirmation key. Sa26: The central processing unit 60 displays a password input guidance screen on the operation display unit 1. For example, as shown in FIG. 14, "Please enter a 4-digit number.
It will be used as your PIN when you cancel your reservation, so be careful not to forget it. Along with the guidance message such as "", an input field for a password, an input key such as a numeral, and a "confirm" key are displayed.

Sa27: The central processing unit 60 displays an input guide screen on the desired date of delivery on the operation display unit 1. For example, as shown in FIG. 12, "Please input the desired delivery date.
However, delivery will be made on or after the year, month, and day. , Etc., along with the desired date input field,
Input keys such as numbers and selection keys such as "purchase" and "return" are displayed. Here, it is also possible to specify that the delivery be made immediately without making a reservation. If this designation is called a limited express designation, the limited express designation is performed by immediately executing the settlement process of Sa28 described below at the time of reservation. When the settlement processing is completed, the central processing unit 12 of the shopping mall center 200
0 is for requesting delivery of a product to a delivery center (not shown). If the same processing is performed in Sa15 and Sa16, the processing here is omitted.

Sa28: The central processing unit 60 performs a settlement process. For example, as shown in FIG. 15, after a payment method selection screen is displayed, the user waits for a selection between cash and a credit card, and performs a payment process according to the selection. When a reservation is made, a reservation is registered at the time of this settlement processing. In this reservation registration, the central processing unit 60 creates a transmission data map and transmits it to the shopping mall center 200. As shown in FIG. 21, the transmission data map includes a transaction number D1, a transaction date and time D2, an order item number D3, an order item number D4, a settlement amount D5, a settlement method (cash / card) D6, and credit card information. D7, customer (settler) address D8, customer (settler) name D9, delivery address D10, delivery address D11, reservation cancellation password D12, order designation date D13, delivery designation date and time D14, and the like are arranged. . In the shopping mall center 200, a table of a database of reservation data is created based on the transmission data map received by the central processing unit 120.
This table is, for example, a table which counts the number of reservation data groups corresponding to the designated order date, as shown in FIG. In addition, in the case of reservation, the registration is made
The automatic payment terminal device 100 may be set to perform the operation appropriately in an idle state or at a specified time. The receipt processing unit 5
0 issues a receipt describing the details of the reservation, details, etc. The receipt number is assigned to the receipt as shown in FIG. The transaction number is composed of, for example, a date and a handling machine number. Automatic payment terminal device 1 of machine number 01
00: 15: 24: 03 on April 14, 1998
If the reservation is made at 0 seconds, “199804141524
30011 ". In the description field, the reservation cancellation date is also described. This allows the customer to know the period during which the reservation can be canceled.

Sa29: The central processing unit 60 displays on the operation display unit 1 an input guidance screen for inputting a reservation cancelable date. For example, as shown in FIG. 17, together with a guidance message such as "Please enter the reservation cancellation date described on the receipt.", An input field for the date, an input key such as a number, and a "confirm" key Is displayed. Sa30: The central processing unit 60 determines whether or not there is confirmation.

Sa31: The central processing unit 60 displays the receipt cancellation number on the operation display unit 1. Display the input guidance screen. For example, as shown in FIG. 18, along with a guidance message such as "Please enter the date on which the reservation can be canceled described on the receipt.", An input field for date, an input key such as a number, and a "confirm" key Is displayed. Sa32: The central processing unit 60 determines whether or not there is confirmation.

Sa33: The central processing unit 60 displays a password input guidance screen on the operation display unit 1. For example, FIG.
As shown in FIG. 9, a guidance message such as "Please enter your personal identification number" is displayed, a field indicating the input, an input key such as a number, and a "confirmation" key are displayed. Sa34: The central processing unit 60 determines whether or not there is confirmation.

Sa35: The central processing unit 60 displays a screen for selecting a settlement method at the time of cancellation on the operation display unit 1. For example, as shown in FIG. 20, together with a guidance message such as “Please select a payment method when making a payment.”
Display "Cash" and "Card" selection keys. Sa36: The central processing unit 60 determines whether or not there is confirmation by selecting the selection keys of "cash" and "card".

Sa37: The central processing unit 60 performs the processing Sa2.
The information input from 9 to Sa36 is transmitted to the shopping mall center 200. In the shopping mall center 200, the central processing unit 120 stores the shopping DB 11
0 is retrieved to extract information on the target reservation transaction, and a cancellation process is performed. At this time, the reservation is canceled only when the input information and the information registered in the reservation match. Note that, when the reservation cancellation period has passed, it is preferable to transmit that fact to the automatic settlement terminal device 100 and display that fact on the operation display unit 1. When the reservation cancellation is completed, the fact is transmitted to the automatic settlement terminal device 100, and the receipt processing unit 50 issues a receipt. As this receipt, for example, as shown in FIG. 24, a receipt describing the contents of cancellation is issued. At the same time, in the case of settlement by cash, the deposited amount is refunded. In the case of settlement by credit card, the card is inhaled and the card information is checked. Then, the credit card information D7 in the transmission data map is deleted, and the card is returned. As a result, there is no billing data to the credit company.

According to the first embodiment, the reservation can be canceled on the automatic settlement terminal device. As a result, in the case where a customer who is uncertain about the purchase of a product in advance purchases the product, conventionally, the process of having to wait for the arrival of the product and then return the product is a troublesome process. By the reservation canceling process, the reservation can be canceled before the product is dispatched.

In the present processing, the merchandise is not actually moved between the “shopping mall” side and the “customer” side.
On the customer side, there is an effect that it is not necessary to wait for the arrival of the product and then return the product. Also, if the customer specifies the desired delivery date and time, the product will not be delivered when the user is absent, and the product can always be received at the date and time specified by the customer. This eliminates the need for a re-delivery procedure when a product arrives in the absence.

In the above-described embodiment, if the automatic settlement terminal device is provided with a barcode reader so that a barcode for personal identification can be printed on the receipt passed to the customer when the payment process is performed, the personal identification method can be changed to " The password can be replaced with a “barcode printed on the receipt”. Furthermore, in this case, if a scanner that can take in paper is connected and the receipt is read when canceling the reservation so that the barcode of the image can be recognized, the customer simply needs to pass the receipt through the image scanner. It will be connected to the service and the receipt at the time of reservation can also be collected.

[0036]

As described above, according to the present invention, it is possible to cancel a reservation on the automatic settlement terminal device. As a result, in the case where a customer who is uncertain about the purchase of a product in advance purchases the product, conventionally, the process of having to wait for the arrival of the product and then return the product is a troublesome process. By the reservation canceling process, an effect is obtained that the reservation can be canceled before the product is dispatched. For this reason, in the present invention, since the merchandise is not actually moved between the “shopping mall” side and the “customer” side, the shopping mall side does not pay the transportation cost of the merchandise, and the customer side waits for the arrival of the merchandise. This has the effect of eliminating the need to return the product afterwards.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of an embodiment.

FIG. 2 is an external view of an automatic payment terminal device.

FIG. 3 is a flowchart of a process according to the embodiment;

FIG. 4 is a flowchart of a process according to the embodiment;

FIG. 5 is a view showing an example of a guidance screen.

FIG. 6 is a view showing an example of a guidance screen.

FIG. 7 is a view showing an example of a guidance screen.

FIG. 8 is a view showing an example of a guidance screen.

FIG. 9 is a view showing an example of a guidance screen.

FIG. 10 is a view showing an example of a guidance screen.

FIG. 11 is a view showing an example of a guidance screen.

FIG. 12 is a view showing an example of a guidance screen.

FIG. 13 is a view showing an example of a guidance screen.

FIG. 14 is an exemplary view of a guidance screen.

FIG. 15 is a view showing an example of a guidance screen.

FIG. 16 is a view showing an example of a guidance screen.

FIG. 17 is a view showing an example of a guidance screen.

FIG. 18 is a view showing an example of a guidance screen.

FIG. 19 is a view showing an example of a guidance screen.

FIG. 20 is a view showing an example of a guidance screen.

FIG. 21 is an exemplary view of a transmission data map at the time of ordering;

FIG. 22 is a table showing the concept of a database of reservation data.

FIG. 23 is a view showing an example of a receipt issued at the time of reservation.

FIG. 24 is a view showing an example of a receipt issued at the time of reservation cancellation processing.

[Explanation of symbols]

 REFERENCE SIGNS LIST 100 automatic settlement terminal device 10 customer operation processing unit 20 card processing unit 30 bill receiving / dispensing processing unit 40 coin receiving / dispensing processing unit 50 receipt processing unit 60 central processing unit 70 storage unit 80 connection unit 200 shopping mall center 110 shopping information database 120 central Processing unit 130 Storage unit

Claims (5)

[Claims] 1. An automatic payment terminal device for displaying a guidance screen and accepting a shopping transaction by a customer operation,
In an online shopping system that connects online shopping centers that settle online shopping transactions online, a reservation that accepts a transaction by an automatic payment terminal device as a payment reservation without actually performing payment as a reservation period until a certain number of days An online shopping system having a processing function and performing settlement processing after the elapse of the number of days. 2. The method according to claim 1, further comprising a reservation canceling function for canceling the reservation.
An online shopping system characterized in that when a cancellation of a reservation is input from an automatic settlement terminal device before the settlement reservation period elapses, the corresponding reservation is canceled. 3. A product delivery date designation processing function for displaying a guidance screen for designating a delivery date of a product and allowing a customer to designate a delivery date according to claim 1, wherein a desired date and time of the product delivery is set when a reservation is received. An online shopping system characterized by being designated. 4. The online shopping system according to claim 3, further comprising an express delivery selection function for immediately requesting delivery of the product. 5. An automatic settlement terminal device which is connected online to an online shopping center for settlement of online shopping transactions, displays a guide screen and accepts shopping transactions by a customer operation, wherein a reservation period is set up to a certain number of days. An automatic settlement terminal device comprising a reservation processing function for displaying a guide screen for a reservation process to be accepted as a reservation for settlement without making a payment and guiding the reservation process.