JPH11194703A - Remote instruction system of personal computer software - Google Patents

Abstract

PROBLEM TO BE SOLVED: To give remote instructions by such a method that an instructor transfers a picture of personal computer software operated by the instructor to a user's monitor by utilizing a multimedia performance of TV-telephone, and both parties converse with each other watching the picture of the same software. SOLUTION: When an unclear point is raised about software during use of a personal computer 1, a user and an instructor converse with each other over TV-telephones 2 and 3, and an software picture for an instruction of the personal computer 4 is transmitted/received from/by the TV-telephones 2 and 3, and the instructor gives the user instructions about the unclear point while showing the picture of the software displayed on the monitor 5 to the user.

Description

DETAILED DESCRIPTION OF THE INVENTION

At present, a company that sells personal computer software has a method of supporting the software,
There is support by telephone or fax support visit guidance. In contrast, remote instruction using a videophone is easy to understand because it is possible for an audiovisual professor, and the instruction is more efficient. In this instruction, the instructor launches the software that the user asked a question, converts the image from analog to digital, and then transfers it to the user's monitor by videophone, and the user compares it with the computer screen used by the user. It is a mechanism that can receive instructions while receiving guidance. By introducing this system, a PC software sales company can support users with a small number of instructors. User support becomes possible at low cost. Efficient support can be achieved by eliminating the loss of round-trip time to the user.
This is effective as a source of customer security when developing new PC users. There are merits such as.

[Industrial applications]

The present invention is used in the field of instruction for personal computer software, and relates to a method for enabling remote instruction by transferring an image of personal computer software by a videophone.

[Prior art]

[0003] In a conversation between videophones, since the image is such that the expression and behavior of the other party can be understood, the usage method has been limited to, for example, using a videophone for a professor of English conversation. In this regard, the present invention is a method in which the instructor's personal computer screen is directly displayed on the user's monitor screen by videophone, so it was possible to provide guidance on the details of the software.

[Problems to be solved by the invention]

[0004] Conventional personal computer software instructions have been by telephone, fax, and visiting. It is difficult for users who do not know the meaning of the term by telephone or fax to understand. In addition, it is difficult to provide support for a large number of users in visiting guidance. The present invention has been made to eliminate these disadvantages.

[Means for Solving the Problems]

First, it is assumed that a question concerning software is raised while the end user is using the personal computer 1. At that point, the end user calls the instructor via videophone 2. Next, the instructor receives a telephone call from the user via the videophone 3, hears the software in use, starts the personal computer 4 near the instructor, and starts up the same software. Then, the launched software image is sent to the monitor 5 next to the user through the videophone, and the instruction is given by the image and the voice of the phone.

[Action]

A user who does not know how to use the personal computer software can receive the operation guidance while watching the same software operated by the instructor and listening to the explanation, so that the contents can be understood.

【Example】

Hereinafter, embodiments of the present invention will be described. To transfer the image of the personal computer 4 to the monitor 5, connect an AD converter between the personal computer 4 and the videophone 3,
After the digital signal is converted to an analog video signal, the video signal is connected to the video signal input terminal of the videophone 3. Therefore, a video signal is sent to the monitor 5.

As an excellent point of the present invention, the instructor provides guidance by using a software image displayed on a monitor, so that the user can fully understand unknown points. Unlike visiting guidance, which can provide guidance at a low telephone charge of yen, users who can efficiently guide without loss of travel time and waiting time can have a sense of security that they always have support Excellent responsiveness, such as being able to respond immediately.

[Brief description of the drawings]

FIG. 1 is a system diagram of the present invention.

[Explanation of symbols]

 1 and 4 are PCs 2 and 3 are videophones 5 is a monitor

Claims (1)

[Claims] 1. A system in which an image of a personal computer operated by an instructor is transferred to a monitor of a personal computer user by a videophone, and teaching is performed using the image and sound.