JPH11187430A - Method and system for telephone dialing and recording medium thereof - Google Patents

Abstract

PROBLEM TO BE SOLVED: To facilitate the dialing operation by allowing a PBX to make dialing based on a destination telephone number in pairs with a name of a selected destination, to automate update of the destination telephone number depending on the year, month, day information, time information and a job status or the like. SOLUTION: A name display section 14 acquires and displays data from a telephone number management section 11 that manages the data. When a person in charge 4 selects, e.g. an 'XY sales office' as a name of a destination from the display, the name display section 14 informs a call connection processing section 15 of a destination telephone number '0422-59-XXXX' in pairs with the 'XY sales office' that is the name of the destination. The call connection processing section 15 instructs telephone dialing to a call connection function of the PBX, based on the acquired destination telephone number '0422-5 9-XXXX'.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone transmission control method, a telephone transmission control system, and a recording medium for making a telephone call in response to an instruction from an operator at a call center or the like in a telephone network.

[0002]

2. Description of the Related Art Conventionally, when such a telephone call control is performed, information of a call destination is collectively or separately managed by a server, and each time the telephone number of the call destination is changed, a system administrator sets a data. Was corrected. Further, the operator obtains the data stored therein from the server and dials the telephone number manually based on the information maintained by the system administrator to make a telephone call.

[0003]

As described above, in the prior art, human resources are required for updating the data of the destination telephone number. Therefore, when the destination telephone number is regularly updated depending on the time, it is necessary to show the table of the time and the telephone number to the operator, and each operator needs to determine the destination telephone number. . Further, it has been impossible to correctly maintain the telephone number of the terminal and the name of the person in charge for each terminal on which the person in charge arrives. Also, the operator manually dials the displayed phone number,
There is a possibility of wrong dial, and the operator
There was an inconvenience that the phone number had to be recognized in addition to the operation of "calling the other party" which is the purpose of the business.

An object of the present invention is to provide a method and a system for automating the update of the telephone number of a destination depending on the date, time, business situation, etc. and facilitating the operation to reduce the operation of the system management. Is to do.

[0005]

SUMMARY OF THE INVENTION In order to achieve the above object, a telephone call control method according to the present invention provides a PBX having a call control function by a computer, a plurality of telephones connected to the PBX, and a PBX connected to a LAN. A call control computer for instructing a call control command to the terminal, a telephone number management computer connected to the LAN, and a plurality of terminal computers arranged corresponding to the telephone and connected to the LAN. When making a call according to the instructions, the telephone number management computer is provided with a table of destination names and telephone numbers, and the person in charge selects the destination name from the table using the terminal computer,
It is characterized in that the PBX makes a telephone call based on the telephone number of the transmission destination paired with the name of the selected transmission destination.

In the telephone call control method of the present invention, the status of the terminal computer of the person in charge is monitored, and when the status of the terminal computer matches the stored change condition, the stored change contents are changed. Can update the contents of the table.

[0007] The telephone call control system of the present invention comprises:
PBX, PBX having call control function by computer
A plurality of telephones connected to the LAN, a call control computer connected to the LAN and instructing the PBX to perform a call control command;
A telephone call control system comprising a telephone number management computer connected to an AN, and a plurality of terminal computers arranged corresponding to the telephone and connected to a LAN, and making a telephone call according to an instruction from the terminal computer. A telephone number management unit that manages a name and a destination telephone number as a set, a change condition that manages the destination telephone number and destination name that is managed by the telephone number management unit, and a change that manages the content of the change Condition management unit, telephone number change unit that monitors the status of the terminal computer and updates information managed by the telephone number management unit according to the change conditions managed by the change condition management unit. The name display section that obtains the destination phone number, displays the name of the destination to the person in charge, and prompts the user to select the destination, and the name of the destination selected in the name display section Characterized by comprising acquires destination telephone number to be the set call connection processing unit for instructing the telephone call to the call connection function of PBX.

According to the present invention, the telephone number change unit monitors the status of the terminal computer, and the destination telephone number or name is dynamically changed according to the change condition managed by the change condition management unit. . Furthermore, the name of the destination managed by the telephone number management unit is displayed on the name display unit, and the person in charge is prompted to select the name of the destination, and the telephone number of the destination to be paired with the selected name is displayed. The call is passed to the call connection processing unit, and the call connection processing unit instructs the call connection function of the PBX to make a telephone call, so that a call is made. Therefore, when making a call, the person in charge can make the call without being conscious of the telephone number of the call destination.

[0009]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, embodiments of the present invention will be described with reference to the drawings. [First Embodiment] FIG. 1 is a diagram showing the configuration of a first embodiment of the telephone transmission control system of the present invention. In FIG. 1, 1 is a terminal computer arranged for each person in charge, 2 is a telephone number management computer that provides the terminal computer 1 with a destination name and a destination telephone number, and 3 is a call control computer that controls a PBX. is there.

The operation when making a call is as shown in FIG. First, the name display unit 14 acquires and displays the name and telephone number of the call destination managed by the telephone number management unit 11 (step 21). When the person in charge 4 selects the name of the call destination from the name display section 14 (step 22), the telephone number of the call destination paired with the name of the selected call destination is displayed in the call connection processing section.
15 is notified (step 23). The call connection processing unit 15 instructs the call connection function of the PBX to make a telephone call based on the acquired call destination telephone number (step 24).

Next, the operation when the destination telephone number is changed according to the change condition will be described with reference to FIG. The telephone number changing unit 13 monitors the status of the terminal computer (step 31). The status of the calendar timer of the terminal computer monitored by the telephone number change unit 13 is changed by the change condition management unit 12
If the change conditions, such as time, date, etc., managed in step (3) match (step 32), the information in the telephone number management unit 11 is updated according to the change contents managed by the change condition management unit 12 (step 33). ).

FIG. 4 shows a specific example in which the person in charge 4 makes a telephone call.
This will be described with reference to (a) and (b). When the telephone number management unit 11 manages data as shown in FIG. 4A, the name display unit 14 acquires the data from the telephone number management unit 11 and
It is displayed as shown in (b) (step 21). Person in charge 4
When, for example, "XX office" is selected as the name of the destination from the display shown in (b) (step 22), the name display section 14 is paired with the name of the selected destination "XX office". The call destination processing unit 15 is notified of the telephone number “0422-59-XXXX” of the call destination (step 23). The call connection processing unit 15 instructs the call connection function of the PBX to make a telephone call based on the acquired call destination telephone number "0422-59-XXXX" (step 24).

Next, a specific example in which the destination telephone number is changed according to the change condition will be described with reference to FIGS. 4 (a), 4 (c) and 4 (d). If the information registered in the change condition management unit 12 is as shown in FIG.
The change condition shown in (c) is monitored (step 31). When the telephone number changing unit 13 monitors the terminal computer at 14:00, it matches the condition "14: 00-15: 00" in FIG. 4 (c) (step 32), so the name "XX business" shown in FIG. Based on the location and the telephone number “0422-59-XXXX” before the change, a match is found from FIG. 4 (a), and the name “XX office” and the telephone number “0422” before the change shown in FIG. -59-XXXX "and Fig. 4 (a).
Since the “XX office” shown in FIG. 4 matches the telephone number “0422-59-XXXX”, the telephone number “0422-59-XXX” shown in FIG.
"X" is converted to a telephone number "06-487-XXXX" shown in FIG. 4C (step 33). FIG. 4D shows the information after conversion managed by the telephone number management unit 11, and the condition “14: 00−
15:00 ”.

[Embodiment 2] FIG. 5 is a diagram showing the configuration of a second embodiment of the telephone call control system of the present invention. In FIG. 5, 1 is a terminal computer arranged for each person in charge,
Is a telephone number management computer that provides the terminal computer 1 with the name of the destination and the telephone number of the destination.
Is a call control computer that controls In this example, the change condition management unit 12 and the telephone number change unit 13 are arranged in the terminal computer 1 instead of the telephone number management computer 2.

FIG. 6 shows the operation when the person in charge 4 logs in to the terminal computer 1 and makes an extension call using the configuration shown in FIG. In this case, first, the telephone number changing unit 13 monitors the operation status of the terminal computer 1 of the person in charge 4 (step 41). When the person in charge 4 logs in to the terminal computer 1 (step 42), the telephone number changing unit 13 acquires the log-in information, and telephones the name of the person in charge and the extension number of the terminal computer in accordance with the contents of the change in the change condition management unit 12. It notifies the number management unit 11 (step 43). The telephone number management unit 11 stores the acquired contact name and the extension number of the terminal computer in a table for managing (step 44) and notifies the name display unit 14 of each terminal computer 1 of the contents of the table to be managed (step 45). ). The name display unit 14 displays the acquired contents on the terminal computer 1 (step 4).
6). The person in charge 4 selects the destination of the extension telephone call from the person in charge name or extension number displayed on the name display section 14 (step
47), the extension number of the selected extension telephone call destination is notified to the call connection processing unit 15 (step 48). The call connection processing unit 15 instructs the call connection function of the PBX to make an extension telephone call based on the acquired call destination telephone number (step 49).

A specific example of this case is shown in FIGS.
This will be described using (c). When the person in charge "Taro Denden" logs in to the terminal computer 1 (step 42), the telephone number change unit 13 obtains the name of the person in charge "Taro Denden" who has logged in, and based on the operation status of the terminal computer "Login". 7 (a) Searches for a matching condition from the (change condition management unit 12), and changes the content of the matched condition “login” to “extension number 80”.
In accordance with “0, contact name setting”, the extension number “800” of the terminal computer 1 and the acquired contact name “Taro Denden” are notified to the telephone number management unit 11 (step 43). The telephone number management unit 11 stores the obtained extension number “800” and the obtained contact name “Taro Denden” in the table (telephone number management unit 11) of FIG. 7B (step 44), and FIG. ) Is notified to the name display section 14 of each terminal computer 1 (step
45). The name display unit 14 displays the acquired contents of FIG. 7B on the terminal computer 1 (step 46). FIG. 7 (c) in which the person in charge "Taro Denden" is displayed on the terminal computer 1.
When "801 Denden Hanako" is selected from the (name display unit 14) as a destination of an extension call (step 47), the extension number "801" of the selected extension telephone call destination is notified to the call connection processing unit 15 (step 47). 48). The call connection processing unit 15 instructs the call connection function of the PBX to make an extension call based on the acquired call destination telephone number "801" (step 49).

[Embodiment 3] In the above-described example, an example is shown in which the destinations of the outside telephone number and the extension telephone number are changed separately, but both functions can be provided simultaneously. The system configuration in this case is as shown in FIG. That is, the change condition management unit 12 and the telephone number change unit 13 are provided in both the terminal computer 1 and the telephone number management computer 2.

[0018]

According to the present invention, the name of the destination and the telephone number of the destination are managed as a set, the name of the destination is displayed to the person in charge, and the person selects the destination from the displayed name. Then, the call connection processing unit instructs the call control function of the PBX to make a telephone call based on the name of the selected destination and the telephone number of the destination to be paired. Therefore, the person in charge can easily make a telephone call only by selecting the name of the destination. It also manages the change conditions and changes of the destination phone number, monitors the status of the terminal computer based on the managed change conditions, and if the status of the terminal computer matches the change condition of the telephone number. By automatically updating the information of the telephone number management unit, a dynamically changing telephone number can always be accurately maintained.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of a first embodiment of a telephone transmission control system of the present invention.

FIG. 2 is a flowchart showing an operation when making a call;

FIG. 3 is a flowchart showing an operation when a destination telephone number is changed according to a change condition.

FIG. 4 is a diagram illustrating a specific example of a table when a person in charge makes a telephone call;

FIG. 5 is a diagram showing a configuration of a second embodiment of the telephone transmission control system of the present invention.

FIG. 6 is a flowchart showing an operation when a person in charge makes an extension call.

FIG. 7 is a diagram showing a specific example of a table when a person in charge makes an extension call.

FIG. 8 is a diagram showing the configuration of a third embodiment of the telephone call control system of the present invention.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 terminal computer 2 telephone number management computer 3 call control computer 11 telephone number management section 12 change condition management section 13 telephone number change section 14 name display section 15 call connection processing section

──────────────────────────────────────────────────の Continued on front page (51) Int.Cl. ⁶ Identification code FI H04Q 3/545

Claims (9)

[Claims] 1. A PBX having a call control function by a computer, a plurality of telephones connected to the PBX, a call control computer connected to a LAN for instructing the PBX to perform a call control command, and a telephone number management connected to the LAN In a telephone call control method for making a telephone call in accordance with an instruction from a terminal computer of a computer and a system including a plurality of terminal computers connected to a LAN and arranged in correspondence with a telephone, a telephone number management computer has a name of a destination. And a table of telephone numbers, and a person in charge selects a destination name from the table using a terminal computer, and performs PB based on the destination telephone number paired with the selected destination name.
A telephone call control method, wherein X makes a telephone call. 2. The method according to claim 1, wherein the status of the terminal computer of the person in charge is monitored, and when the status of the terminal computer matches the stored change condition, the contents of the table are updated according to the stored change content. The telephone call control method according to claim 1. 3. The operation status of the terminal computer of the person in charge is monitored, and when the person logs in to the terminal computer,
The name of the person in charge who logged in and the extension number of the terminal computer in accordance with the stored changes are stored in a table, and the person in charge selects an extension telephone destination based on the contents of the table,
3. The telephone call control method according to claim 1, wherein the PBX makes an extension call based on the call. 4. A PBX having a call control function by a computer, a plurality of telephones connected to the PBX, a call control computer connected to the LAN and instructing the PBX to control a call, a telephone number management connected to the LAN In a telephone call control system comprising a computer and a plurality of terminal computers arranged corresponding to the telephone and connected to the LAN, and capable of making a telephone call in accordance with an instruction from the terminal computer, a name of the callee and a callee A telephone number management unit that manages a telephone number and a group, a change condition management unit that manages a change condition for changing a destination telephone number and a name of a destination managed by the telephone number management unit and a change content, and a terminal. Monitors the computer status and updates the information managed by the telephone number management unit according to the change conditions managed by the change condition management unit A name display unit that obtains the name of the destination and the telephone number of the destination from the telephone number change unit, telephone number management unit, displays the name of the destination to the person in charge, and prompts the selection of the destination. A call origination control system comprising: a call connection processing unit that obtains a telephone number of a call destination paired with the name of the call destination selected in step (a) and instructs the call connection function of the PBX to make a telephone call. 5. A date and / or time is set as a change condition of the change condition management unit, and the telephone number change unit matches when the set change condition matches the status of the terminal computer being monitored. The telephone call control system according to claim 4, wherein the contents managed by the telephone number management unit are changed according to the change conditions and the changed contents of the set. 6. The operation condition of a terminal computer operated by a person in charge is set as a change condition of the change condition management part, and when the person in charge operates the terminal computer, the telephone number change part obtains and obtains the operation state. 5. The method according to claim 4, wherein when the operation status and the change condition managed by the change condition management unit match, the content managed by the telephone number management unit is changed according to the changed change condition and the set change content. Telephone call control system. 7. A recording medium recording a telephone number management program for managing names and telephone numbers assigned to terminals by a computer, wherein the computer stores the names and telephone numbers assigned to the terminals, And a telephone number management program for updating a telephone number and informing other means of the name and the telephone number. 8. A recording medium storing a change condition management program for managing conditions for changing a telephone connection destination by a computer, wherein the computer stores the change conditions for changing a telephone connection destination, and stores the change conditions. A recording medium storing a change condition management program characterized by being updated. 9. A recording medium recording a telephone number change program for changing a telephone connection destination by a computer, wherein the computer monitors a change condition, monitors a terminal status, and checks the change condition and the terminal status. A recording medium storing a telephone number change program, wherein the telephone number of the connection destination is changed when the numbers match, and the changed telephone number is notified to other means.