JPH11185063A - Ticket issuing terminal and ticket issuing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To shorten processing time and to improve operability by discriminating whether or not a client requires a prescribed operation guide needed for ticket issuing processing and providing the guide when discriminated that the client so requires. SOLUTION: When a client approach sensing signal is received from a service sensor 27 through a service panel 18 at a main CPU 11, the main CPU 11 initiates a timer. The main CPU 11 monitors the presence/absence of operation on the service panel 18, and when there is no operation for a fixed time, the client is judged as a person not accustomed to the operation of ticket issuing terminal equipment. Then, a first operation (such as designation of a seat or of a limited express) required for operating the ticket issuing terminal equipment is provided through the service panel 18 by a voice system 26. When there is an operation of the service panel 18 within the fixed time, the main CPU 11 performs ordinary ticket issuing processing through a sub-CPU 13.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a customer-operated ticket issuing terminal such as a ticket vending machine, an express ticket vending machine, an automatic commuter pass issuing machine in a station service system, and more particularly, to shortening and processing the processing time. TECHNICAL FIELD The present invention relates to a ticket issuing terminal device and a ticket issuing system with improved operability.

[0002]

2. Description of the Related Art In recent years, customer-operated ticketing terminals such as ticket vending machines, limited express ticket vending machines, and automatic commuter pass issuing machines have been introduced in station service systems. Such customer-operated ticket issuing terminal devices such as ticket vending machines, express ticket vending machines, and automatic commuter pass issuing machines provide voice guidance when a customer approaches and during operation.

[0003] However, the voice guidance at the time of approaching the customer is a simple greeting such as "Welcome," and the voice guidance during the operation is provided only after the first operation is started. Also, in the case of express ticket vending machines, if the train departure time is reached during the purchase, it will be missed, so it is necessary to contact the human system to delay the departure time or issue a ticket at the clerk terminal doing.

[0004]

However, in the above-described conventional voice guidance system in the customer-operated ticketing terminal device, various types of traffic, including the elderly, children, and the physically handicapped, are provided to the vulnerable people. There is no consideration at the point of the first operation required by the ticket issuing terminal device.

[0005] Because of this, such people are vending machines,
Stand in front of an express ticket vending machine, automatic commuter pass issuing machine, etc., ask other people or clerks who are nearby for the operation method, or return without knowing the operation method if there is no other person or clerk nearby. There was a lot of rolling around.

Originally, the first operation in various ticket issuing terminal devices should be an operation for selecting a purpose such as "train designation" or "commuter ticket insertion", but these operations are displayed on the screen of the ticket issuing terminal device. In many cases, even if the guidance was given, the user did not notice it and gave up the operation.

[0007] In order to prevent trains from departure while purchasing express tickets etc. at the platform of the station, they are in contact with each other by human beings. Vulnerable traffic users tend to delay the departure time of trains due to slow operation.

[0008] Furthermore, even if the clerk is issued by a ticket issuing machine as this alternative processing, the processing time is still long. Then, this invention was made in view of the said subject, For example, the ticket vending machine in a station service system,
The present invention relates to a customer-operated ticket issuing terminal device such as an express ticket vending machine and an automatic commuter pass issuing machine, and more particularly to provide a ticket issuing terminal device and a ticket issuing system that reduce processing time and improve operability.

[0009]

According to the present invention, in order to solve the above-mentioned problems, ticket issuing means for performing ticket issuing processing based on an operation by a customer, and when the customer operates the ticket issuing means, Discriminating means for discriminating whether or not a predetermined operation guide required for the ticketing process is required, and when the discriminating means determines that the customer needs the predetermined operation guidance required for the ticketing process. Guidance means for performing predetermined operation guidance required for the ticketing process to the customer,
A ticket issuing terminal device provided with:

According to the present invention, in order to solve the above-mentioned problem, ticket issuing means for issuing a ticket based on an operation by a customer, and detecting that the operation of the ticket issuing means has not been performed for a predetermined time. A detecting unit, and a guiding unit that, when detecting that the no-operation time of the ticketing processing unit is the predetermined time by the detecting unit, guides the customer about an operation required for the ticketing process. A ticket issuing terminal device is provided.

Further, according to the present invention, in order to solve the above-mentioned problems, a customer-operated ticketing terminal device that performs ticketing processing based on an operation by a customer, A monitoring device that monitors a change in the state of the ticketing terminal device, a detecting unit that detects a change in the state of the ticketing terminal device based on the monitoring result by the monitoring device, and a content when the state change is detected by the detecting unit. And a display means for displaying the following.

According to the present invention, in order to solve the above-mentioned problems, a ticketing system using a customer-operated ticketing terminal device for performing ticketing processing based on an operation by a customer and another ticketing terminal device for performing ticketing processing is provided. Monitoring means for monitoring a change in the state of the ticketing terminal device due to the operation of the customer with respect to the customer operation type ticketing terminal device; and based on the monitoring result by the monitoring means, the other from the ticketing terminal device operated by the customer. Determining means for determining whether or not it is necessary to shift to the ticketing terminal device, and by this determining means, it is necessary to shift from the ticketing terminal device to another ticketing terminal device by the operation of the customer. When it is determined that the ticket issuing terminal device is operated by the customer, the ticket issuing terminal device shifts to the other ticket issuing terminal device. Ticketing system that is provided.

Further, according to the present invention, in order to solve the above-mentioned problems, a ticketing system using a customer-operated ticketing terminal device for performing ticketing processing based on an operation by a customer and another ticketing terminal device for performing ticketing processing is provided. Monitoring means for monitoring a change in the state of the ticketing terminal device due to the operation of the customer with respect to the customer operation type ticketing terminal device; and based on the monitoring result by the monitoring means, the other from the ticketing terminal device operated by the customer. Determining means for determining whether or not it is necessary to shift to the ticketing terminal device, and by this determining means, it is necessary to shift from the ticketing terminal device to another ticketing terminal device by the operation of the customer. Then, when it is determined, the content of the operation on the ticket issuing terminal device by the operation of the customer is taken over and the ticket issuing terminal device by the operation of the customer is taken over. A shifting unit that shifts to et the other ticketing terminal, the ticketing system characterized by comprising a are provided.

Further, according to the present invention, in order to solve the above-mentioned problems, in a ticketing system using a customer-operated ticketing terminal device for performing a ticketing process based on an operation by a customer and another ticketing terminal device for performing a ticketing process. A monitoring unit including a database common to the ticketing system for monitoring a change in the state of the ticketing terminal device due to the operation of the customer with respect to the customer operation type ticketing terminal device; and Determining means for determining whether or not it is necessary to shift from the ticket issuing terminal device to another ticket issuing terminal device by an operation; When it is determined that it is necessary to shift to the terminal device, the content of the operation on the ticket issuing terminal device by the operation of the customer is described above. A ticket issuing system, comprising: a transfer unit that takes out from a database common to the ticket system and takes over the information to transfer from the ticket issuing terminal device to the other ticket issuing terminal device by the operation of the customer. .

Further, according to the present invention, in order to solve the above-mentioned problems, in a ticketing system using a customer-operated ticketing terminal device for performing ticketing processing based on an operation by a customer and another ticketing terminal device for performing ticketing processing. A monitoring unit including a database common to the ticketing system for monitoring a change in the state of the ticketing terminal device due to the operation of the customer with respect to the customer operation type ticketing terminal device; and Determining means for determining whether or not it is necessary to shift from the ticket issuing terminal device to another ticket issuing terminal device by an operation; When it is determined that it is necessary to shift to the terminal device, the content of the operation on the ticket issuing terminal device by the operation of the customer is described above. A transfer means for taking over from a database common to the ticket system and taking over the information and adding information that is insufficient in the ticketing process, thereby shifting from the ticketing terminal device to the other ticketing terminal device by the operation of the customer. Is provided.

[0016]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing the configuration of a customer-operated ticket issuing terminal device according to the present invention, which shortens processing time and improves operability.

That is, as shown in FIG. 1, a customer-operated ticketing terminal device according to this embodiment comprises a main CPU 1.
1 and a memory 12 connected to the main CPU 11
, A sub CPU 13, an external I / O 14, first and second transmission systems 15 and 16, a simple monitoring panel 17, a customer service panel 18 and a clerk panel 19.

Here, the sub CPU 13 includes a ticket issuing mechanism section 20 including a ticket printing section and a receipt printing section, a building mechanism section 21, a coin mechanism section 22, a card section, a journal section, and a receipt holding section. Card mechanism unit 23 including
And are connected.

The external I / O 14 has an HDD 2
4 and FDD 25 are connected. The customer service panel 18 includes a voice device 26 and a customer service sensor 2.
7 are connected.

The first transmission system 15 is connected to a remote monitoring device 28 for monitoring a station service system including the customer-operated ticket issuing terminal device. In addition, the second transmission system 16 is used to display the state of the customer-operated ticketing terminal device to a home attendant when the customer-operated ticketing terminal device is installed on a platform or the like of a station. The status indicator 29 is connected.

A status display 29 is connected to the remote monitoring device 28 and a valet vending machine 30
Is connected. Next, the operation of the first embodiment by the customer-operated ticketing terminal device configured as described above will be described.

That is, in the first embodiment, when it takes time for the first operation of the ticketing terminal device by the customer, it is determined that the customer is a traffic weak person and the voice guidance is provided. have.

This function is to provide voice guidance in detail on the first operation method to the customer at regular time intervals when the customer waits for a certain period of time while standing in front of the ticket issuing terminal device. By doing so, the first operation is promoted.

FIG. 2 shows the first embodiment.
6 is a flowchart for executing a function of performing voice guidance by determining that the customer is a weak traffic person when the first operation on the ticket issuing terminal device by the customer is taking a long time.

More specifically, as shown in FIG. 2, the customer service sensor 27 detects that the customer has approached the ticket issuing terminal device, for example, by a change in optical brightness (step S1).

When the main CPU 11 receives the customer service approach detection signal from the customer service sensor 27 via the customer service panel 18, the main CPU 11 starts a timer (step S2).

The main CPU 11 monitors the presence or absence of an operation on the customer service panel 18, and if there is no operation for a certain period of time, the customer is a traffic weak person who does not know how to operate the ticket issuing terminal device. It is determined that the first operation (designation of a seat or an express) required for the operation of the ticketing terminal device is voice-guided by the voice device 26 via the customer service panel 18 to facilitate the input service to the customer service. (Step S
3, S4, S5).

The main CPU 11 performs this at regular intervals. Thus, it is possible to prevent a traffic weak person from standing in front of the ticket issuing terminal device without knowing how to operate, and eventually giving up.

The main CPU 11 has a service panel 18.
The operation of the ticket issuing mechanism unit 20 is monitored via the sub CPU 20 if the operation is performed during a predetermined time.
By driving the building mechanism unit 21, the coin mechanism unit 22, the card mechanism unit 23, and the like, normal ticketing processing is performed (step S6).

As described above, according to the first embodiment, consideration can be given to the vulnerable to traffic, operability can be improved, and processing time can be reduced. Further, according to the first embodiment, for a traffic weak person who tends to give up due to a loss of time without knowing the first operation, the situation is determined without any operation of the first operation, By promoting the first operation, it is possible to start the operation smoothly even for a traffic weak person.

Furthermore, according to the first embodiment, by automatically discriminating a vulnerable person using a no-operation timer and performing guidance, even a vulnerable person can use an automatic machine. It is possible to prevent the traffic weak people from giving up and returning, and to perform the first operation guidance for all the customers, it is possible to prevent the processing time for each person from being extremely troublesome.

Next, the operation of the second embodiment by the customer-operated ticketing terminal configured as shown in FIG. 1 will be described. That is, in the second embodiment, the state of the customer-operated ticketing terminal device is managed,
It has the function of displaying on an external status display.

In this function, the status display of the customer-operated ticketing terminal device is displayed on the status display 29 in real time, directly from the customer-operated ticketing terminal device or via the remote monitoring device 28, and a home attendant is provided. It is possible to judge whether or not a limited express train can be departed while watching it.

FIG. 3 shows the second embodiment.
It is a system conceptual diagram which shows the more specific structure for managing the state of the said customer operation type ticketing terminal device, and performing the function displayed on an external status display.

FIG. 4 is a diagram showing a specific customer input screen of the customer-operated ticketing terminal device according to the second embodiment of the present invention. That is, specifically, a plurality of customer-operated ticketing terminal devices 31, which take a system configuration as shown in FIG. 3 and are operated based on a customer input screen as shown in FIG.
… And vending machine vending machines 32, 32… are reflected in real time in a centralized management database 33 such as a remote monitoring device, and are reflected in the centralized management database 33. Status change of the vending machine 32, 32,... In real time
4 is displayed.

FIG. 5 shows a function of managing the status of the customer-operated ticketing terminal device and displaying the status on an external status display in the second embodiment executed by the system configuration as shown in FIG. It is a flowchart for explaining.

As shown in FIG. 5, first, a plurality of customer-operated ticket issuing terminal devices 31, 31... And valet ticket vending machines 32, 32.
The presence or absence of a state change is monitored (step S11).

Here, a plurality of customer operation type ticket issuing terminal devices 3
When there is a change in the status of the valet vending machines 32, 32,..., The status change is reflected in real time to the central management database 33 such as a remote monitoring device (step S1).
2).

Next, the presence or absence of a change in the contents of the central management database 33 is monitored (step S13). And
When the content of the central management database 33 changes,
The display on the status display 34 is updated accordingly (step S14).

The display contents of the status display 34 are "waiting", "waiting for customers", and "ticketing". In the case of "waiting for customers" and "ticketing", the train is being purchased. Do not depart.

Thus, even when the operation of a person with weak traffic or the like is slower than a general customer, the staff in the platform can adjust the departure time accordingly. In addition,
By displaying the contents of the ticketing machine on the status display near the train driver's seat or conductor's seat whenever there is a change in the status of the ticketing machine,
Not only the home clerk but also the train driver and the conductor can grasp the state of the customer operating with the ticket issuing machine, so that it is possible to more safely and smoothly determine whether or not the train can be departed.

As described above, according to the second embodiment, it is possible to easily determine the departure time. Further, according to the second embodiment, the state of the customer who is operating with the ticket issuing machine can be grasped by automatically displaying the state of the ticket issuing machine, so that it is possible to determine whether or not the train can be departed. Become like

Further, according to the second embodiment, the status change of the ticket-issuing machine is reflected on the status display in real time, so that it is possible to take care of the weak traffic, etc., whose operation time is slow.

Next, the operation of the third embodiment by the customer-operated ticketing terminal device configured as shown in FIG. 1 will be described. That is, in the third embodiment, the state of the customer-operated ticketing terminal device is managed,
It has a function of transferring the management information to another ticketing terminal.

This function shortens the operation time at another ticketing terminal by transferring the contents input halfway by the customer-operated ticketing terminal device to the voucher vending machine 30 or the like as another ticketing terminal device. I do.

That is, specifically, the system configuration as shown in FIG. 3 described above is employed, and the customer does not know how to operate the customer-operated ticketing terminal device as in the first embodiment described above. In the case of the reason described above, when shifting to the valet ticket vending machine 32, the contents of the centralized management database 33 are transferred to the valet ticket vending machine 32.

In this case, the statuses of the plurality of customer-operated ticket issuing terminal devices 31, 31,... Are reflected in real time to the centralized management database 33 such as a remote monitoring device, and the plurality of customer-operated ticketed terminal devices 31, 31, etc. The state of the ticket issuing terminal devices 31, 31,... Is transferred to the valet ticket vending machine 32 as another ticket issuing terminal device in real time.

FIG. 6 shows a third embodiment executed by the system configuration as shown in FIG.
It is a flowchart for demonstrating the function which manages the state of the said customer operation type ticketing terminal device, and transfers the management information to another ticketing terminal device.

As shown in FIG. 6, first, the status of the plurality of customer-operated ticketing terminals 31, 31,... Is monitored, and when the train is about to be departed, for example, the process proceeds to the valet ticket vending machine 32. It is determined whether or not (step S31).

Here, a plurality of customer operation type ticket issuing terminal devices 3
When it is determined to shift from 1, 31,... To the valet vending machine 32, a centralized management database 33 such as a remote monitoring device
A plurality of customer-operated ticketing terminal devices 31, which are reflected in
31 are taken into the valet ticket vending machine 32 (step S32).

Next, it is determined whether there is any missing operation information in the operation information from the central management database 33 (step S33). If there is insufficient operation information in the operation information from the central management database 33,
After the missing operation information is additionally input by the attendant operation, a predetermined limited express ticket or the like is issued (step S34,
S35).

That is, in the system configuration as shown in FIG. 3, when the customer moves to the attendant machine because he or she does not know the operation method, the contents of the database are transferred to the attendant machine. Since there is no need to perform the operation again from the beginning as in the case of the transfer, the operation time at the transfer destination (same for a staff member) can be significantly reduced.

It should be noted that, in the case of a traffic weak person, it takes more time to exchange with a clerk than a general customer. Therefore, with the system configuration shown in FIG. When moving to, time can be further reduced.

As described above, according to the third embodiment, by enabling information transfer between ticket issuing machines, it is possible to reduce the operation time when transferring ticket issuing machines. In addition, according to the third embodiment, the operation at the time of transfer to a ticketing machine can be performed by allowing a partial operation at the ticketing terminal that was initially operated and the setting contents to be taken over by another ticketing terminal. Time can be reduced.

Further, according to the third embodiment, when the departure time is approaching or the like, it is possible to take out the input coast information at the ticketing terminal from any common ticketing terminal and take over the information. As a result, the operation time when transferring to the ticketing machine can be reduced.

The present invention, which has been described based on the above embodiments, can be summarized as follows. (1) For example, in a customer-operated ticketing terminal device that performs ticketing processing based on an operation by a customer in order to improve operability and reduce processing time for a traffic weak person, the customer is required to perform a predetermined ticketing process. Discriminating means for discriminating whether or not operation guidance is required; and, when the discrimination means determines that the customer needs predetermined operation guidance required for the ticketing process, A customer operation type ticketing terminal device comprising: guidance means for performing predetermined operation guidance required for ticketing processing.

(2) For example, in order to improve the operability and reduce the processing time of the vulnerable to traffic, ticket issuing means for issuing a ticket based on an operation by a customer; Determining means for determining whether the customer needs predetermined operation guidance required for the ticketing process; and determining that the customer requires predetermined operation guidance required for the ticketing process. Guide means for providing predetermined operation guidance necessary for the ticketing process to the customer when the request is issued.

(3) For example, a customer operation type ticketing terminal terminal that automatically determines whether or not guidance for the first operation is performed and performs a ticketing process based on an operation by a customer in order to execute the first operation guidance based thereon. In the apparatus, a discriminating means for discriminating whether or not the customer needs guidance for a first operation required for the ticketing process, and by the discriminating means, a guidance for the first operation required for the customer for the ticketing process And a guide means for providing the customer with a first operation necessary for the ticketing process when it is determined that the ticketing process is required.

(4) For example, the non-operation time until the start of the first operation is measured, and if it is longer than a predetermined time, it is automatically determined that the traffic is weak, and the operation by the customer is performed to guide the first operation. In a customer-operated ticketing terminal device that performs ticketing processing based on a ticket, the customer needs a first ticketing process required for the ticketing processing.
Discriminating means for discriminating whether or not guidance of the operation is required based on the no-operation time until the first operation is started; Guide means for determining that the customer needs guidance for a first operation required for the ticketing process, and for providing guidance to the customer for a first operation required for the ticketing process. Customer-operated ticketing terminal device.

(5) For example, in a system using a customer-operated ticketing terminal device that performs ticketing processing based on a customer's operation in order to assist in determining whether or not a train can be departed, Monitoring means for monitoring a change in the state of the ticket issuing terminal device due to the operation of
A display unit for displaying a change in the state of the ticket issuing terminal device based on the result of monitoring by the monitoring unit; and a system using the customer-operated ticket issuing terminal device.

(6) For example, in order to reflect a change in the state of a ticket issuing machine on a status display in real time and use it for determining whether or not a train can be started, a customer operation type that performs ticketing processing based on an operation by a customer. In the system using the ticketing terminal device, a monitoring unit that monitors a change in the state of the ticketing terminal device due to the operation of the customer with respect to the customer operation type ticketing terminal device, based on the monitoring result by the monitoring unit,
A display means for displaying the change in the state of the ticket issuing terminal device in real time, the system using the customer-operated ticket issuing terminal device.

(7) For example, every time there is a change in the state of the ticket issuing machine, the content is displayed on the state display near the train driver's seat or the conductor's seat, so that not only the home attendant but also the train driver A customer-operated ticketing terminal that performs ticketing processing based on customer operations so that trainers and train conductors can also grasp the status of customers operating with ticketing machines and make safer and smoother decisions on whether or not to depart a train. In a system using the device, monitoring means for monitoring a change in the state of the ticketing terminal device due to the operation of the customer to the customer operation type ticketing terminal device,
A display unit for displaying the content of the ticket issuing terminal device every time the status of the ticket issuing terminal device changes based on the monitoring result by the monitoring unit.

(8) For example, every time there is a change in the state of the ticketing machine, the content is displayed on the state display near the driver's seat or the conductor's seat of the train. A customer-operated ticketing terminal that performs ticketing processing based on customer operations so that trainers and train conductors can also grasp the status of customers operating with ticketing machines and make safer and smoother decisions on whether or not to depart a train. A monitoring device that monitors a change in the status of the ticket issuing terminal device due to an operation of the customer with respect to the customer operation type ticket issuing terminal device, and detects a change in the status of the ticket issuing terminal device based on the monitoring result of the monitoring device. A ticket issuing system, comprising: a detection unit; and a display unit for displaying the content of a state change when the state change is detected by the detection unit.

(9) For example, in a system that uses a customer-operated ticketing terminal device that performs ticketing processing based on an operation by a customer and another ticketing terminal device that performs ticketing processing in order to transfer information between ticketing machines. Monitoring means for monitoring a change in the state of the ticketing terminal device due to the operation of the customer with respect to the customer operation type ticketing terminal device; and based on the monitoring result by the monitoring means, the other from the ticketing terminal device operated by the customer. Determining means for determining whether or not it is necessary to shift to the ticketing terminal device, and by this determining means, it is necessary to shift from the ticketing terminal device to another ticketing terminal device by the operation of the customer. When it is determined that the ticket issuance terminal device is operated by the customer, a transition unit is provided for shifting to the other ticket issuance terminal device. System using a customer-operated ticket terminal.

(10) For example, a customer who performs a ticketing process based on an operation by a customer in order to be able to carry out an operation halfway at a ticketing terminal that has been operated first and contents of settings at another ticketing terminal. In a system using an operable ticketing terminal device and another ticketing terminal device that performs ticketing processing, monitoring means for monitoring a change in the state of the ticketing terminal device due to an operation of the customer on the customer operable ticketing terminal device, Determining means for determining whether it is necessary to shift from the ticket issuing terminal device to the other ticket issuing terminal device by the operation of the customer based on the monitoring result by the means, and the determining means When it is determined that it is necessary to shift from the ticket issuing terminal device by the operation to the other ticket issuing terminal device, the ticket issuing terminal device by the customer operation System using a customer-operated ticket issuing terminal apparatus characterized by from the ticketing terminal device by the customer operation taking over the operation content to and a shifting unit which shifts to the other ticketing terminals against.

(11) For example, in order to enable any other ticket issuing terminal to take over the input coasting information at the ticket issuing terminal from the common database and to take over the information, a customer operation type that performs ticket issuing processing based on an operation by the customer. In a system using a ticket issuing terminal device and another ticket issuing terminal device that performs ticket issuing processing, a database common to the system for monitoring a change in the ticket issuing terminal device state due to the operation of the customer on the customer operation type ticket issuing terminal device is included. A monitoring unit, based on a monitoring result by the monitoring unit, a determination unit configured to determine whether it is necessary to shift from the ticket issuing terminal device to the other ticket issuing terminal device by the operation of the customer,
When it is determined by the determination unit that it is necessary to shift from the ticketing terminal device to the other ticketing terminal device by the operation of the customer, the operation content for the ticketing terminal device by the operation of the customer is transmitted to the system. A system for using a customer-operated ticketing terminal device, comprising: a transfer unit for transferring the ticketing terminal device from the ticketing terminal device to the other ticketing terminal device by the operation of the customer by taking out and taking over from a common database.

(12) For example, it is possible for any other ticketing terminal to take over the input coasting information from the ticketing terminal from the common database and to take over the information, and to input the missing information by an additional operation. Therefore, in a system using a customer-operated ticketing terminal device that performs ticketing processing based on an operation by a customer and another ticketing terminal device that performs ticketing processing, the ticketing by the customer operation on the customer-operated ticketing terminal device Monitoring means including a database common to the system for monitoring a change in the state of the terminal device; and shifting from the ticketing terminal device to another ticketing terminal device by the operation of the customer based on the monitoring result by the monitoring device. Determining means for determining whether or not the ticketing terminal device is operated by the customer. When it is determined that it is necessary to shift to the other ticket issuing terminal device, the operation content for the ticket issuing terminal device by the operation of the customer is taken out from a database common to the system and is taken over, and information that is insufficient in the ticket issuing process is taken out. A system for using the customer-operated ticketing terminal device, comprising: a transfer unit for transferring from the ticketing terminal device to the other ticketing terminal device by the operation of the customer by adding the ticketing terminal device.

[0068]

According to the present invention, as described in detail above, the present invention relates to a customer-operated ticket issuing terminal device such as a ticket vending machine, an express ticket vending machine, and an automatic commuter pass issuing machine in a station service system. In particular, it is possible to provide a ticket issuing terminal device and a ticket issuing system that reduce the processing time and improve the operability.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a customer operation type ticket issuing terminal device according to the present invention, which shortens processing time and improves operability.

FIG. 2 is a diagram illustrating a function of determining a traffic weak person and providing voice guidance when the first operation takes a long time in the customer operation type ticketing terminal device according to the first embodiment of the present invention; It is a flowchart for performing.

FIG. 3 shows a more specific configuration for managing a status of a customer-operated ticketing terminal device according to a second embodiment of the present invention and executing a function of displaying the status on a status indicator. It is a system conceptual diagram.

FIG. 4 is a diagram showing a specific customer input screen of a customer-operated ticketing terminal device according to a second embodiment of the present invention.

FIG. 5 is a flowchart for explaining functions of a customer-operated ticket issuing terminal device according to a second embodiment of the present invention, which is executed by the system configuration as shown in FIG. 3;

FIG. 6 is a block diagram showing a third embodiment of the present invention executed by the system configuration shown in FIG. It is a flowchart for demonstrating the function shifted to a ticketing terminal.

[Explanation of symbols]

 11: Main CPU, 12: Memory, 13: Sub CPU, 14: External I / O, 15, 16: First and second transmission systems, 17: Simple monitoring panel, 18: Customer service panel, 19: Staff panel, Reference Signs List 20: Ticketing mechanism unit, 21: Building mechanism unit, 22: Coin mechanism unit, 23: Card mechanism unit 24: HDD, 25: FDD, 26: Voice device, 27: Customer service sensor, 28: Remote monitoring device, 29: Status Display, 30 ... Valet ticket vending machine 30, 31, 31 ... Plural customer-operated ticketing terminal devices, 32,32 ... Plural voucher vending machines 32, 32, 33 ... Centralized management database. 34 ... Status display 34.

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Hitto Ikutame 70, Yanagicho, Saiwai-ku, Kawasaki-shi, Kanagawa Prefecture Toshiba Social System Corporation

Claims (7)

[Claims] 1. Ticketing processing means for performing a ticketing process based on an operation by a customer, and whether or not the customer needs a predetermined operation guide required for the ticketing process when operating the ticketing processing means Determining means for determining, when the determining means determines that the customer needs predetermined operation guidance required for the ticketing processing, providing the customer with predetermined operation guidance required for the ticketing processing A ticket issuing terminal device comprising: 2. Ticketing processing means for performing ticketing processing based on an operation by a customer, detecting means for detecting that the operation of the ticketing processing means has not been performed for a predetermined time, and said ticketing processing means by said detecting means. And a guide unit for guiding the customer about an operation required for the ticketing process when detecting that the no-operation time is the predetermined time. 3. A customer-operated ticketing terminal that performs ticketing processing based on an operation by a customer; a monitoring device that monitors a change in the state of the ticketing terminal due to the customer's operation on the customer-operated ticketing terminal; Detecting means for detecting a change in the state of the ticket issuing terminal device based on the monitoring result of the monitoring device; and display means for displaying the content of the change in the state when the change in the state is detected by the detecting means. And ticketing system. 4. A ticketing system that uses a customer-operated ticketing terminal device that performs ticketing processing based on a customer operation and another ticketing terminal device that performs ticketing processing, wherein the customer operates the customer-operated ticketing terminal device. Monitoring means for monitoring a change in the state of the ticket issuing terminal device, and whether or not it is necessary to shift from the ticket issuing terminal device to the other ticket issuing terminal device by the operation of the customer based on the monitoring result by the monitoring device. Discriminating means for discriminating whether or not it is necessary to shift from the ticketing terminal device by the operation of the customer to the other ticketing terminal device; A transfer unit for transferring from the terminal device to the other ticketing terminal device. 5. A ticketing system that uses a customer-operated ticketing terminal device that performs ticketing processing based on an operation by a customer and another ticketing terminal device that performs ticketing processing, wherein the customer operates the customer-operated ticketing terminal device. Monitoring means for monitoring a change in the state of the ticket issuing terminal device, and whether or not it is necessary to shift from the ticket issuing terminal device to the other ticket issuing terminal device by the operation of the customer based on the monitoring result by the monitoring device. Discriminating means for discriminating whether or not it is necessary to shift from the ticketing terminal device by the operation of the customer to the other ticketing terminal device; Transition means for taking over the operation content for the terminal device and transitioning from the ticketing terminal device by the operation of the customer to the other ticketing terminal device, A ticketing system comprising: 6. A ticketing system that uses a customer-operated ticketing terminal device that performs ticketing processing based on a customer operation and another ticketing terminal device that performs ticketing processing, wherein the customer operates the customer-operated ticketing terminal device. Monitoring means including a database common to the ticketing system for monitoring a change in the state of the ticketing terminal device, and from the ticketing terminal device operated by the customer, based on the monitoring result by the monitoring means, to the other ticketing terminal device Determining means for determining whether or not it is necessary to make a transition to the ticket issuing terminal device determined by the customer operation from the ticket issuing terminal device to the other ticket issuing terminal device. When the operation content of the ticketing terminal device by the operation of the customer is extracted from a database common to the ticketing system, A transfer means for transferring from the ticket issuing terminal device to the other ticket issuing terminal device by the operation of the customer by taking over the ticket issuing terminal device. 7. A ticketing system that uses a customer-operated ticketing terminal device that performs ticketing processing based on an operation by a customer and another ticketing terminal device that performs ticketing processing, wherein the customer operates the customer-operated ticketing terminal device. Monitoring means including a database common to the ticketing system for monitoring a change in the state of the ticketing terminal device, and from the ticketing terminal device operated by the customer, based on the monitoring result by the monitoring means, to the other ticketing terminal device Determining means for determining whether or not it is necessary to make a transition to the ticket issuing terminal device determined by the customer operation from the ticket issuing terminal device to the other ticket issuing terminal device. When the operation content of the ticketing terminal device by the operation of the customer is extracted from a database common to the ticketing system, A transfer means for transferring from the ticketing terminal device to the other ticketing terminal device by the operation of the customer by taking over and adding insufficient information to the ticketing process.