JPH1115875A - Crisis management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To extract urgent and important information in real time from complicated information and to present the procedure of measures, supports, etc., to them. in the case of emergency by presenting the procedure stored in a storing means in real time from various kinds of collected information. SOLUTION: A guidance generation part 43 extracts a guidance corresponding to information inputted based on information transferred from a judging part 42 from a guidance reference master 45 and an activity procedure master 46 to store in a generated guidance 49 as a generation guidance 49. A guidance output part 44 extracts related information from another system data base 70 based on the generated guidance 49 to correlate. An operator 10 shown the new guidance inputs a measure 90, which executed after making the decision on what to take measures against, in an input part 20 from the shown guidance by this system. The measure 90 inputted at the part 20 is stored in an activity history 48 by a history manager 47.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a crisis management system for editing, processing, and displaying information for an operator who needs information processing in a disaster.

[0002]

2. Description of the Related Art Conventionally, in the event of an emergency such as a disaster, various information such as damage information and request information are complicated, and information of high urgency and importance is buried in other information. At the stage of implementation, we have to search for procedures etc. on paper,
There was a problem that they did not respond in an emergency.

[0003]

SUMMARY OF THE INVENTION It is an object of the present invention to extract information of high urgency and importance in real time from complicated information in an emergency, and to present the countermeasures and support procedures for the information. To provide a crisis management system.

[0004]

SUMMARY OF THE INVENTION According to the present invention, when information is input from outside in a crisis management system having an input unit for inputting external information and storage means, it is determined whether or not the information meets the guidance standard. If they match, the relevant guidance is constructed from the storage means, the relevant guidance is stored in the storage means as generation guidance, instructions such as procedures are given based on the contents of the guidance, and the measures taken for the guidance are stored in the storage means. In this case, new guidance is generated by storing the information in the input unit as a new input and preventing the leakage of the measure.

[0005]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below.
This will be described with reference to the drawings. FIG. 1 is a diagram illustrating an overall configuration of a crisis management system according to the present invention. 10 is an operator,
Reference numeral 30 denotes external information such as an external note / warning and damage information;
Reference numeral 0 denotes an input unit that performs interface processing with the outside, reference numeral 40 denotes a processing unit that generates guidance for the operator 10 in real time in the present system, and reference numeral 60 denotes a display unit that provides guidance to the operator 10.

The configuration of the processing unit 40 includes a trigger receiving unit 41 that receives information from the input unit 20, and a determining unit 4 that determines whether guidance should be generated based on the input information.
2, a guidance generation unit 43 for generating and storing information as guidance from various databases, a guidance output unit 44 for associating the generated generation guidance with the information of the database stored in other systems and the implemented countermeasures, and providing a guidance. A guidance standard master 45 that stores the standards to be generated, an activity procedure master 46 that stores the procedure of what the operator should do, a history management 47 that manages the countermeasures performed by the operator, and a countermeasure that the operator has performed It is composed of an activity history 48.

Referring to FIG. 1, a process from occurrence of a disaster event to presentation of guidance to an operator will be described. Damage and request information input by the operator 10 from a terminal or the like, an external signal 3 connected to the system online from an external organization
“0” is processed as information of the present system by the input unit 10 and passed to the processing unit 40. The information passed from the input unit 20 is received by the trigger receiving unit 41. At this time, even if a plurality of pieces of information from the input unit 20 are input at the same time, the trigger receiving unit 41 guarantees that there is no time chronological relationship and no information is missed. The information received by the trigger receiving unit 41 is transferred to the determining unit 42.

[0008] Based on the transferred information, the determination unit 42 determines whether guidance should be generated based on the information based on the data stored in the guidance reference master 45, and if the information is information for generating guidance, the guidance generation unit. Pass the information to 43. The guidance generation unit 43 extracts guidance corresponding to the input information from the guidance reference master 45 and the activity procedure master 46 based on the transferred information, accumulates the guidance as generation guidance in the generation guidance 49, and newly outputs the guidance to the guidance output unit 44. That a new guidance has been generated.

The guidance output unit 44 extracts related information stored in another system from the other system database 70 based on the generated generation guidance 49, performs the association, and executes each section corresponding to the guidance. Alternatively, the fact that new guidance has been generated is alerted to the external organization 80 of the present system by e-mail, display on the terminal via the display unit 60, or the like.

The operator 10 who has been provided with the guidance through the above-described process determines, based on the provided guidance, what he or she wants to do, and inputs the countermeasure 90 that has been implemented to the input unit 20 in the present system. input. The countermeasure 90 input by the input unit 20 is stored in the activity history 48 by the history management 47. At this time, the activity history 48 is generated guidance 4
9 is linked to the information of the other system database 70, the activity history 48, and the generation guidance 49 at the guidance output unit 44 in response to a request from the operator 10. In addition, the countermeasure 90 input by the operator 10 is recognized as one of information for which new guidance is to be generated by the trigger receiving unit 41 as external information.

The above is shown in FIG. Fig. 2 shows the decision-making cycle. After an event has occurred, measures are determined based on the guidance generated by this system in the measures decision phase, and measures are implemented in the measures implementation phase. This is entered in this system. In the measures implemented thereafter, the cycle shown in FIG. 2 is formed as the occurrence of a new event, and guidance on the measures to be taken from a certain event is generated in a spillover manner, so that the measures can be prevented from being missed in the disruptive period of the disaster.

Further, the present system is operated not only in the event of a disaster but also by operating the present system in a training state. By accumulating the cooperation of each department and the status of countermeasures under the assumption that a supposed disaster has occurred, Preliminary verification at the time of disaster is possible, and it is possible to support the formulation of a disaster prevention plan.

According to this embodiment, information that is really needed is presented from among the information that is complicated during the disaster turbulence period, and what information should be dealt with and what information should be dealt with. In addition, by presenting the guidance to the operator as guidance, the decision support is implemented and the implemented measures are also managed, so that the information that has not been addressed can be presented to the operator, thereby preventing leakage of the measures. In addition, by operating in the training state, it is possible to pre-verify the contents of the countermeasures, and to feed back the results to the information stored in the present system, thereby implementing more realistic disaster response crisis management.

[0014]

According to the present invention, meaningful information can be extracted from various types of information and information on the accompanying means can be presented together, so that reliable crisis management can be implemented and measures for guidance can be taken. By being able to accumulate sequentially,
Ex post verification can also be performed as training.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of a crisis management system according to the present invention.

FIG. 2 is a decision making cycle implemented in the present system.

[Explanation of symbols]

10 ... operator, 20 ... input unit, 30 ... external signal, 40 ...
Processing unit 41 trigger receiving unit 42 determining unit 43 guidance generating unit 44 guidance output unit 45 guidance standard master 46 activity procedure 47 history management
48: activity history, 49: generation guidance, 60: display unit, 70: other system database, 80: external organization,
90 ... measures.

Claims (3)

[Claims] An input unit for inputting various kinds of information from outside;
A crisis management system having storage means for storing various manuals and procedures, and presenting, as guidance, procedures stored in the storage means in real time from various information collected in an emergency. 2. A crisis management system according to the above, wherein a procedure is sequentially guided by an operation of an operator. 3. A crisis management system capable of searching for ancillary information when giving guidance.