JPH1075299A - Communication environment adjustment method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To automatically select a coping processing which does not contradict the intentions and conditions of a caller and a callee with a few parameters by setting the parameters for indicating the intentions and conditions of the caller and the callee as independent parameters for not making the intentions of the caller and the callee collide with each other. SOLUTION: A call origination side sets an 'interactive type' and a 'message type' as call origination side parameters for indicating whether to directly interact for a message to be originated from then or to leave it and a call termination side sets an 'immediate type' and a 'standby type' as call termination side parameters for indicating whether to immediately allow the arriving connection request of a telephone call or to make it standby. Corresponding processing candidates for the four parameters set by the call origination side and a reception side are classified into communication possible time retrieval A, constitution call termination B, substitutive connection C and message storage D. Thus, without using complicated calculation or the like at all, processings suitable for the conditions of the call origination side and the reception side are automatically and easily selected.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to the field of communication services having a function of customizing a personal communication environment. The method relates to a method of adjusting the frequency.

FIG. 1 shows the flow of processing from the occurrence of a task on the calling side to the transmission to the other party in the telephone service. In FIG. 1, when the calling party dials the other party's number, the line is connected (1), and after the call is in a call state, the status of the other party is checked (2). Is reconnected (3). In addition, the number UPTN (Uni
(versal Personal Telecmmunication Number), the telephone-based UPT service that receives a call to the registered terminal at any time will make a connection that ignores the situation of the called party, such as forced incoming calls or interrupts. Or it is necessary to set the transfer (4)
In such a case, the call is not immediately connected to the other party.

[0003] If the caller is not immediately connected to the called party, a process that the sending party determines to be the most appropriate is selected from the following measures and executed (5). A. Search for talkable time zone: Reconnect to a time slot that allows both outgoing and incoming calls. B. Forced incoming call: If the receiving side is busy, interrupt the incoming call, ignore the incoming call rejection setting, and call back again, or reconnect with another telephone number of the receiving side. C. Alternate connection: For example, a person in the same department answers the telephone instead, and connects to a call partner who can make a proxy response, and requests a message, contact, and the like. D. Message storage: The message is stored in a storage device in the network or the terminal of the called party.

[0004] In such a telephone service, since the calling side selects the corresponding process, the calling side needs to understand the intention or situation of the called side. In order to save the trouble of the calling party checking the situation of the called party and to automate the selection of the corresponding process, information (parameters) expressing the intention or situation of the calling party and the called party, for example, the destination Information, such as a display board, is required to represent a situation where the called party cannot answer the call because of a conference or a business trip.

[0005] Conventional methods for defining parameters include the following. The first is a method in which each of the calling side and the called side arranges the above-described A to D in a desired order according to their own situations, and selects the one having the highest priority. Part 2
Is a method of defining parameters that abstractly represent a user's situation and associating combinations of these parameters with candidates A to D.

[0006] As an example of the latter, a document (Fujie et al., "Study on Realization of Secretary Function Terminal," IEICE Technical Report OSF-92-8,199
FIG. 2 shows a conceptual diagram in 2). In this example, three parameters indicating the status of the called party, ie, the degree of importance of the other party, the degree of accepting the place, and the degree of accepting the action, are defined. It is set ((11) in FIG. 2). The sample data of the incoming call processing for the combination of parameters is provided to the user in advance by a questionnaire, and the regression line
The incoming call processing in an unknown state is determined from (13).

[0007] Such a conventional method for defining parameters has the following problems. The problem with the first aspect is that when the calling side and the called side present conflicting (eg, completely opposite) intentions, that is, opposite priorities, it is impossible to perform processing that satisfies both intentions. is there. The second problem is that the procedure for associating parameters with candidates, such as inputting initial values by questionnaire and calculating regression lines, is complicated. Furthermore,
In consideration of actual service provision, a method of inputting many parameters every time the situation changes takes much time and effort from the user and is not practical.

[0008]

SUMMARY OF THE INVENTION An object of the present invention is to simplify a mechanism for associating parameters with corresponding processing candidates,
An object of the present invention is to realize a function of automatically selecting a corresponding process with a small number of parameters without contradicting the intention or situation of both the calling side and the called side.

[0009]

In order to achieve the above object, the communication environment adjusting method of the present invention takes the following measures to be taken by a caller when the caller cannot make a call when the caller makes a call. , By setting the parameters indicating the intention and situation of the caller and the callee as independent parameters that do not cause the caller and the callee's intentions to collide with each other, so that both the caller and the callee can communicate without conflict. Features.

According to the present invention, the parameters set preferentially on the calling side and the parameters set preferentially on the called side are independent of each other. There is no conflict with the intention of the. Also,
The parameters set on both the calling side and the called side are, for example, one each. Therefore, the setting of the user is easy, and the mechanism for associating the parameters with the corresponding process candidates may be simple.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, embodiments of the present invention will be described with reference to the drawings. The table shown in FIG. 3 shows an example of parameters set on the calling side and the called side and corresponding processing.
The sender parameter set by the sender determines whether the content of the message to be sent should be conveyed directly to the other party or whether it can be conveyed as a message. Set as "type". The receiving side parameters set on the receiving side determine whether to allow the incoming call to be received immediately according to the user's own situation or to wait and respond later, according to their own situation, and determine whether to respond immediately. Or, it is set as “waiting type”. According to these parameters set by the calling and called parties,
Corresponding processing candidates can be classified into four, and the table of FIG. 3 shows these four corresponding processing candidates in association with the processing of A, B, C, and D described above.

A. Retrieval of Talking Time Zone: This process is to reconnect to a time zone in which both parties can talk. From the point of view of the sender, the message can be conveyed interactively. From the receiving side, it is possible to make the user wait until the time when he can respond. Therefore, this process can be classified as a process of “sending side: interactive type, receiving side: standby type”.

B. Forced incoming call: This process is a process of ignoring the incoming call rejection of the called side and receiving a call again and talking. From the point of view of the sender, it is possible to convey the message interactively. When viewed from the receiving side, this allows the incoming call to be immediately received in response to the connection request from the calling side. Therefore, this process can be classified as a process of “sending side: interactive type, receiving side: immediate type”.

C. Alternative connection: This process is a process of requesting a message to a call partner capable of proxy response. From the point of view of the sender, the message is transmitted as a message. From the viewpoint of the called side, the proxy can immediately respond to the connection request of the calling side. Therefore, this process can be classified as a process of “sending side: message type, receiving side: immediate type”.

D. Message storage: This process is for storing a message in a storage device in the network or a terminal on the receiving side. From the point of view of the sender, the message is transmitted as a message. From the point of view of the receiving side, it is sufficient to access and respond to the stored messages when it is convenient. Therefore, this process can be classified as a process of “sending side: message type, receiving side: standby type”.

If the table of FIG. 3 is used based on such classification, it is only necessary to input information of "interactive type" or "message type" on the transmitting side and "immediate type" or "standby type" on the receiving side. The corresponding process can be selected without contradicting both intentions and situations. FIG. 4 is a diagram showing a flow when the automatic selection of the corresponding process is performed. First, the called side parameters are obtained (step 21), then the calling side parameters are obtained (step 22), and the called side parameters are determined (step 21).
23) Then, the caller parameters are determined (steps 24 and 25).

As described above, according to the method of the present invention, for example, the corresponding processes A to D are classified by using the parameters set preferentially on the calling side and the parameters set preferentially on the called side, and complicated. This makes it possible to automatically select a process suitable for the situation between the calling side and the called side without using any complicated calculations.

Next, a case where the method of the present invention is applied to a UPT service will be described. The UPT service is a service that allows a user to connect to a registered terminal at any time by using a number UPTN assigned to an individual user. According to this, one individual can use a plurality of UPTNs such as "private" or "company" depending on their roles and use them properly. By applying the method of the present invention to the UPT service, it is possible to provide a service for coordinating between callers and receivers when a call is rejected and establishing communication.

The UPT service flow is as shown in FIG. 5, but the method of the present invention is executed in the corresponding processing automatic selection 39 in FIG. In the UPT service, a method of rejecting a call is a method of connecting once and the caller checking the status of the callee.
31 and a method 32 in which information such as a time zone in which connection is permitted according to the action schedule of the called party is registered in advance. FIG. 6 shows an example of the registered contents in this case. In this example, three UPTNs are used properly. As shown in FIG. 5, the calling side presents the presence / absence of an intention to make an adjustment for re-establishing a connection when an incoming call is rejected (33). If there is no intention to make the adjustment, the rejection of the receiving side is accepted (34).

The receiving side first determines its role from the called UPTN of the called side, and then determines from the UPTN of the calling side the calling side and its attributes (relationship with the called side) to perform adjustment. Present / not present (35). If there is no intention to perform the adjustment, the call is rejected unconditionally regardless of the intention of the caller (36). This setting is registered in the called party in advance. FIG.
Shows an example of the registered contents in this case. In FIG. 7, the called UPTN 41 of the called party determines the incoming call requirement based on the corresponding called party attribute 42, and the UPTN 41 of the calling party.
The originator 44 and its attribute 45 are determined by the TN 43. From these data, the receiving side presents the presence / absence of the intention 46 of performing the incoming call adjustment.

If both the calling side and the called side intend to make adjustments, the parameters of both the calling side and the called side are inputted at 37 and 38 in FIG. 5, and the method of the present invention is carried out according to the procedure shown in FIG. The corresponding process automatic selection 39 is performed, and the selected process is executed (40). In this way, a UPT connection service reflecting the situation of both the calling side and the called side is provided.

[0022]

As described above, the adjustment method according to the present invention does not conflict between the intention of the calling side and the intention of the called side, and the setting of the user is easy.
For example, in a communication service having a function of customizing the communication environment of an individual, a function of automatically adjusting the calling side and the called side can be easily realized.

[Brief description of the drawings]

FIG. 1 is a diagram showing a flow of processing from the occurrence of a task on a calling side to transmission to a partner in a telephone service.

FIG. 2 is a diagram illustrating a conventional method for associating a combination of parameters with a corresponding processing candidate.

FIG. 3 is a table showing an example of parameters set on a calling side and a called side in the embodiment of the present invention and corresponding processing.

FIG. 4 is a diagram showing a flow in a case where automatic selection of a corresponding process in FIG. 3 is performed.

FIG. 5 is a diagram showing a flow of a UPT service.

FIG. 6 is a diagram illustrating an example of registration contents of a receiving side.

FIG. 7 is a diagram showing an example of contents registered in advance on the receiving side.

[Explanation of symbols]

 41 UPTN on the receiving side 42 Attributes on the receiving side 43 UPTN on the transmitting side 44 Sender 45 Sender's attribute 46 Intention to adjust the incoming call

Claims (1)

[Claims] 1. A communication environment adjusting method for adjusting the convenience of a caller and the convenience of a callee based on parameters representing the intentions and situations of the caller and the callee. The following measures to be taken by the caller when the call cannot be received are set as parameters indicating the intentions and situations of the caller and the callee as independent parameters that do not cause the intentions of the caller and the callee to collide with each other. A communication environment adjustment method for enabling communication between a calling party and a called party without conflict.