JPH10289280A - Slip input system and recording medium recording slip input program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To refer to the customer familiarity and mark information of a customer at the time of inputting order data in a slip input image. SOLUTION: When the telephone number of a customer is inputted in a slip input image, a customer familiarity notifying means 1-11 refers to customer familiarity definition information that is previously set to a customer familiarity definition file 1-6 and sums up past order data which are recorded in a slip details file 1-7 and shows that the customer is a familiar customer in a customer attribute box in the slip input image when a previously set condition is met. Also, when inquiry is received from a customer after a slip is issued, a mark box of the slip input image is checked, so the check is separately shown in the mark box of the slip input image at the time of an order from the customer.

Description

DETAILED DESCRIPTION OF THE INVENTION

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a slip input system for issuing a slip in response to an order from a customer using a personal computer or a POS device. The present invention relates to a slip input system for displaying information and a recording medium on which a slip input program is recorded.

[0001]

2. Description of the Related Art When a store receives an order from a customer, it creates a product shipping slip based on the order form, attaches it to the product, and ships the product. In addition, there is a problem in that the distinction between a good customer and a new customer cannot be made, the service to the good customer is reduced, and there is a waste that the past order data cannot be used in planning for promoting sales.

As a technique for solving such a problem, there is a technique described in Japanese Patent Application Laid-Open No. 1-321560. According to this technology, a personal attribute or individual purchase information is searched by a personal search means for each condition based on a condition set in advance by a store, and the customers are classified into a group of customers satisfying the condition and a group of customers not satisfying the condition. The customer satisfying the condition is stored in the condition appropriate person storage means. Thereafter, when the customer registered in the condition appropriate person storage means comes to the store next time, sales promotion and service work instructions to the customer are displayed on the display means provided in the POS terminal as work instructions to the cashier. I have.

[0003]

In this conventional technique, customers are classified into a group of customers satisfying a specific condition and a group of other customers, and a sales promotion instruction is issued to the customer satisfying the condition. Therefore, in a store where the conditions for classifying customers change frequently, there is a problem that operability is lacking.

[0004] In addition, since this conventional technique is a quantitative evaluation that classifies customers who have visited a store only by past performance data, it is possible to make a qualitative evaluation on the spot by the will of the store. There is a problem that can not be.

An object of the present invention is to search for a past customer master file using an input telephone number as a key when creating a product shipping slip based on an order form received from a customer, Is to sum up the items in the slip description file based on the contents set in (1), and to display the customer's specialty.

Another object of the present invention is that when a product inquiry is received from a delivery destination of a product, a future response is determined on the spot based on the contents of the telephone, and if the slip is marked, the marked information is stored in the customer master. The object of the present invention is to be able to display that the customer is a marking customer in response to the input of the telephone number of the customer who has been recorded in a file and is prepared the next time a voucher is created.

[0007]

A first slip input system according to the present invention comprises a display device for displaying a slip input screen for inputting slip data according to a customer order, and order history information for each customer. And a slip description file that records the customer's order, when receiving the customer's order, reads the history information of the customer's order from the slip description file, and determines whether the customer is a good customer based on the history information, If it is determined that the customer is a good customer, the system is provided with a customer degree notifying means for displaying the fact on the slip input screen.

[0008] The second slip input system of the present invention comprises:
A customer input definition system for quantitatively evaluating the customer's order history information and storing information for determining whether the customer is a customer. However, when an order is received from a customer, it is determined whether the customer is a good customer based on information stored in the customer definition file.

A third slip input system of the present invention includes a display device for displaying a slip input screen for inputting slip data according to a customer order, a customer master file for storing personal information for each customer, Customer attribute registration means for marking specific personal information stored in the customer master file; and, when an order for the customer is received, referring to the personal information of the customer, It is characterized in that it is determined whether or not a mark has been attached, and if the mark has been attached, there is provided a customer's degree notifying means for displaying this on the slip input screen.

A fourth slip input system according to the present invention comprises:
Alternatively, the second slip input system comprises a customer master file for storing personal information for each customer, and customer attribute registration means for marking specific personal information stored in the customer master file, The degree notifying means, when receiving the order of the customer, refers to the personal information of the customer, determines whether the personal information of the customer is marked, and if the mark is added, This is displayed on the slip input screen.

According to the first recording medium of the present invention, when a customer's order is received, the customer's order history information is read from a slip description file for recording the customer's order history information. Determine whether the customer is a good customer based on
If it is determined that the customer is a customer, it is necessary to record a program for causing the data processing device to perform a display process of displaying the fact on a slip input screen for inputting slip data according to the customer's order. Features.

A second recording medium according to the present invention, in the first recording medium, wherein the display processing is such that when a customer order is received, the customer order history information stored in the customer definition file. Is quantitatively evaluated to determine whether the customer is a good customer based on information for determining whether the customer is a good customer.

[0013] A third recording medium of the present invention provides a customer attribute registration process for marking specific personal information stored in a customer master file for storing personal information for each customer, and a process for receiving a customer order. Then, referring to the personal information of the customer, it is determined whether or not the personal information of the customer is marked. If the mark is added, slip data corresponding to the customer's order is input. A program for causing the data processing device to perform a display process for displaying that effect on the slip input screen for the data processing device.

In a fourth recording medium according to the present invention, in the first or second recording medium, the program further stores specific personal information stored in a customer master file storing personal information for each customer. Including a customer attribute registration process of attaching a mark, when the display process receives a customer order,
By referring to the personal information of the customer, it is determined whether or not the personal information of the customer is marked, and if so, the fact is displayed on the slip input screen. And

[0015]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, a first embodiment of the present invention will be described in detail with reference to the drawings.

Referring to FIG. 1, according to a first embodiment of the present invention, an input device 1-1 such as a keyboard, a data processing device 1-2 operated under program control, and a storage device 1 for storing information. -3, a display device 1-4 for displaying data, and a storage medium 1-15.

The storage medium 1-15 may be a magnetic disk, a semiconductor memory, or another storage medium. The operation of the data processing device 1-2 is controlled by a program read from the storage medium 1-15.

The storage device 1-3 stores a customer master file 1 storing customer information (postal code, address, name, company name, affiliation, etc.) such as a delivery destination and a client constituting the contents of the slip item. -5 and a slip description file 1 storing slip details such as a reception date, a product name, a quantity, an amount, and a total.
7 and a customer satisfaction definition file 1-6 for setting a reference value for determining the customer's customer satisfaction.

The data processing device 1-2 has an input device 1-
Customer master reference means 1-8 for referring to customer master file 1-5 using the customer's telephone number entered from 1 as a key
And customer master reading means 1-9 for reading the corresponding customer information when the same telephone number as the inputted telephone number exists in the customer master file 1-5, and determining whether the customer has made an inquiry in the past. Master file 1-
5 based on the conditions stored in the mark information display means 1-10 for displaying the result on the slip input screen of the display device 1-4 and the customer satisfaction definition file 1-6. The customer information informing means 1-11 which totals the results of the slip description file 1-7 according to the above and displays the result on the slip input screen of the display device 1-4 as the customer's preference.
And a slip description input means 1-12 for inputting slip details such as a product name, quantity, and amount as slip details, and a registration means 1 for registering customer information such as a zip code, an address, and a name in a customer master file 1-5. -13 and a customer attribute registering unit 1-1 for storing the result determined by the customer degree notifying unit 1-11 in the customer master file 1-5 as a customer attribute.
4 is included.

Next, the operation of the first embodiment of the present invention will be described in detail with reference to FIGS.

In order for the store to execute the customer level notifying means 1-11, it is necessary to set the customer level definition information shown in FIG. 4 in advance.

Referring to FIG. 4, items to be input as the customer degree definition information include the past number of orders 4-2 and the order amount 4
−3. If the check flag 4-5 is checked and any item of the customer satisfaction definition information satisfies the condition, the customer attribute box 6-3 on the slip input screen shown in FIG. This is indicated by the letters “gold” or “silver” (in this embodiment, the letters “gold” or “silver” are used, but the present invention is not limited to this. Any character or picture can be used as long as the information can be shown).

If none of the customer definition information is set even though the check flag 4-5 is checked, the operation of canceling the past purchase history or the last record is detected. Up to the slip input screen (not shown). If the check flag is off, no function will work.

The retrospective year 4-4 is described in the slip description stored in the slip description file within a specified number of years from the time (date and time) at which a new slip is to be created (date and time). This item is set to capture the number of orders and the order amount.

Referring to FIG. 7, when the slip input is started, the system date (date and time) is extracted (step 7-).
1) The system date is compared with the retroactive years 4-4 set in the customer satisfaction definition information (step 7-2), and the search range of the slip description file 1-7 is determined (step 7-).
3).

Referring to FIG. 8, if one year is set in the retrospective number 4-4 of the customer satisfaction definition information and the first slip creation date is October 10, 1994, The past range of tallying the customer's degree is October 10, 1993, and when the second voucher is created, the same processing as in the first one is performed, and the tally is made on April 1, 1994. Treated as a range.

Upon completion of the customer satisfaction notifying means 1-11, the contents are stored in the customer satisfaction definition file 1-6.

The operation performed when a store receives a new order will be described.

Referring to FIG. 6, the slip entry screen is roughly divided into a customer information part 6-1 and a slip description part 6-2. After inputting customer information such as telephone numbers, the slip entry screen is displayed. Enter

In the above, the basic operation for inputting a slip and the preparation processing for executing the customer degree notifying means 1-11 have been described.

Next, a description will be given of a process from entry of a slip based on an order form to registration under an environment in which the customer degree notifying means is set to be executed.

Referring to FIG. 2, first, when a slip input screen is displayed, necessary items are input to a delivery destination, and a telephone number is input in a requester column (step 2-1). The customer master file 1-5 (step 2-2) is searched using the number as a key, and it is determined whether or not the same telephone number is registered (step 2-3). After all the customer information and the slip description are input, the customer information is registered in the customer master file 1-5 and the slip description is registered in the slip description file 1-7 to complete the processing (steps 2-8 and 2-7). .

If it is determined in step 2-3 that the newly entered telephone number has already been registered in the customer master file 1-5, the customer master file 1-5
The basic information such as the postal code, address, and name is read from the corresponding entry as customer information, and it is checked whether a mark has been made in the past. If the mark has been marked, the mark box 6-4 on the slip input screen shown in FIG. Is displayed (step 2-4). At this time, the customer degree information processing is not performed, but only the basic information of the customer such as the postal code, address, and name is displayed, and the process proceeds to the input of a slip description of the customer information.

If it is determined in step 2-4 that the customer has not been marked in the past, the customer definition information is read from the customer definition file 1-6 as a customer notification process and checked. It is determined whether or not the flag 4-5 is set and whether or not the customer satisfies the condition of being a good customer. That is, first, the search range of the slip description file 1-7 is determined from the retrospective years 4-4 and the system date (steps 3-3, 3-4), and the data within the search range is determined from the slip description file 1-7. Then, the number of orders and the order amount are compared with preset conditions (steps 3-7 and 3-8). If the conditions are satisfied, the customer is recognized as a customer and the customer on the slip input screen shown in FIG. In the attribute box 6-3, indicate that the customer is “gold” or “silver”
(Step 3-9).

When the customer level and the past purchase records are all displayed, the slip description 6-2 is input. When the input is completed, the customer level information is added to the customer information, and the customer master file 1-5 is entered. Is updated (step 2-9), and the slip description is additionally registered as new data in the slip description file 1-7 to complete a series of processes.

[0036] After issuing the slip, if the dealer receives an inquiry from either the delivery destination or the customer, the dealer inputs the telephone number or the slip number on the slip input screen (step 9-1), and the telephone number or the slip number is entered. Is read from the customer master file using the key as a key (step 9).
-2) As a judgment of a store different from the customer's degree (for example, judgment as a malicious customer), a check can be input into the mark box 6-4 of the slip description of the customer (step 9-). 3). Later, when the same telephone number as the marked customer is input on the slip input screen, the mark box 6-4 is displayed.
Shows a check indicating that the customer has been marked in the past.

Thus, the operation of the first embodiment of the present invention is completed.

In the present embodiment, the display of the customer's degree has been described. However, the present invention is not limited to this. The processing result of the customer's degree notifying means is automatically stored as customer information in the customer master file. Because it is reflected, when issuing a direct mail or the like for the purpose of sales promotion, a good customer can be easily extracted by performing a search based on the customer attribute. Furthermore, the customer's specialty in this embodiment is described as being classified into two types of "gold" and "silver". However, by increasing the judgment rank such as adding "copper", more detailed service is possible Becomes

[0039]

As described above, according to the present invention, when creating a product shipping slip based on an order form received from a customer, the past customer master file is searched using the input telephone number as a key. By summing up the items of the slip description file based on the content set in the customer definition information, the customer's customer degree can be displayed on the slip input screen.

Further, when a product inquiry is received from the destination of the product, the future response is determined on the spot from the contents of the telephone, and if the slip is marked, the marked information is recorded in the customer master file. In the next voucher creation, it is possible to display on the voucher input screen that the customer is a marking customer in response to the input of the telephone number of the marked customer.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a first embodiment of the present invention.

FIG. 2 is a flowchart showing processing from the start to the end of slip creation according to the first embodiment of the present invention.

FIG. 3 is a flowchart showing processing of a customer notification unit 1-11 according to the first embodiment of the present invention.

FIG. 4 is a diagram showing the contents of customer satisfaction definition information according to the first embodiment of the present invention.

FIG. 5 is a table showing combinations in which a customer's degree of satisfaction can be defined in the first embodiment of the present invention.

FIG. 6 is a screen for registering order data according to the first embodiment of the present invention.

FIG. 7 is a flowchart of a process of determining a search range of the slip description file 1-7 in the customer level notifying unit 1-11 according to the first embodiment of this invention.

FIG. 8 is a diagram showing a concept of a search range of a slip description file 1-7 in a customer level notifying unit 1-11 according to the first embodiment of this invention.

FIG. 9 is a flowchart showing a marking process according to the first embodiment of the present invention.

[Explanation of symbols]

 1-1 Input device 1-2 Data processing device 1-3 Storage device 1-4 Display device 1-4 1-5 Customer master file 1-6 Customer definition file 1-7 Slip description file 1-8 Refer to customer master Means 1-9 Customer master reading means 1-10 Mark information display means 1-11 Satisfaction degree notification means 1-12 Slip description input means 1-13 Registration means 1-14 Customer attribute registration means 1-15 Storage medium

Claims (8)

[Claims] 1. A display device for displaying a slip input screen for inputting slip data according to a customer's order, a slip detail file for recording order history information for each customer, and when a customer's order is received. Then, the history information of the customer's order is read from the slip description file, it is determined whether the customer is a good customer based on the history information, and if it is determined that the customer is a good customer, the slip input screen And a means for notifying the customer of the fact to indicate the fact. 2. A customer satisfaction definition file for quantitatively evaluating customer order history information and storing information for judging whether the customer is a customer is provided. 2. A slip input system according to claim 1, wherein upon receiving an order from the customer, it is determined whether the customer is a customer based on information stored in the customer satisfaction definition file. . 3. A display device for displaying a slip input screen for inputting slip data according to a customer order, a customer master file for storing personal information for each customer, and stored in the customer master file. Customer attribute registering means for marking specific personal information, and upon receiving a customer order, referencing the personal information of the customer to determine whether the personal information of the customer is marked, A chit input system comprising: a customer-notice means for displaying a mark on the slip input screen when the mark is attached. 4. A customer master file for storing personal information for each customer, and a customer attribute registering means for marking specific personal information stored in the customer master file, wherein the customer degree notifying means comprises When a customer order is received, the personal information of the customer is referred to determine whether the personal information of the customer is marked, and if so, the slip input is performed. The slip input system according to claim 1 or 2, wherein the fact is displayed on a screen. 5. When a customer's order is received, the customer's order history information is read from a slip description file that records the customer's order history information, and based on the history information, the customer is a good customer. It is determined whether or not there is a customer, and if it is determined that the customer is a customer, the data processing device performs a display process of displaying the fact on a slip input screen for inputting slip data according to the customer's order. A recording medium on which a program is recorded. 6. The display process, when a customer order is received, quantitatively evaluates customer order history information stored in a customer satisfaction definition file and determines whether the customer is a good customer. 6. The recording medium according to claim 5, wherein it is determined whether the customer is a good customer based on information for determining the customer. 7. A customer attribute registration process for marking specific personal information stored in a customer master file storing personal information for each customer, and when receiving a customer order, said personal information of said customer To determine whether or not the personal information of the customer is marked, and if so, a slip input screen for inputting slip data according to the customer's order is displayed. A recording medium having recorded thereon a program for causing a data processing device to perform a display process for displaying a display. 8. The program further includes a customer attribute registration process for marking specific personal information stored in a customer master file storing personal information for each customer. When receiving the customer information, the personal information of the customer is referred to, it is determined whether or not the personal information of the customer is marked. If the mark is attached, the fact is displayed on the slip input screen. 7. The recording medium according to claim 5, wherein the recording medium is displayed.